I was lied to by U Haul. When the sales person I spoke to on the phone looking into which service they had would be the best cost was she recommended the UBoxes. She told me each box would be $59.95 to store and a ONE time fee of $99 that covers the dropping off of the boxes and bring them to my knew home in Ocala. She knew I was in Riverview FL going to Ocala Fl.Also the boxes on their website and the sales person said each box would hold 1.5 bedrooms. That is not true. If it was I would have only needed 3 boxes. After my family loaded the four boxes a person from U Haul called me and check to see how things were going. She then asked where were these boxes going to be delivered. I was a bit shocked because the sales person and I went over were they would be delivered to. So I told the person from UHaul my boxes would be going to Ocala. She then informed me there would be an extra charge of $744 delivery. I was so angry because at this point what could I do all of my household items were in the 4 boxes. So I told her that t I wasn't told that by the sales person. She said all sales calls are recorded, I said great let's hear them, she sent me a link to hear it, and sure enough no mention of a charge to take the boxes to Ocala. Now when I called in 4 months later to have them be delivered on March 26, 2021 I was told that they deliver with no charge up to 100 miles, based on Goggle I would be within the 100 miles. But no that is calculated from Tampa not were they picked up me boxes to Ocala warehouse was 103 miles. She told me the delivery charge would be $1044, What Happen To The $744 that was told to me back 4 months ago. So They delivered them and also charged me another $99 when the sales person said I would be charged only one time. The drop off the boxes and bring them to the location I wanted.What I should totally should have paid was $959.20. what I paid was $2,112.20. I am a single senior and this caused me not only stress but money I really do not have. This was the worst experience someone at my age should have gone thru.Fransine D.
Customer Reviews for U-Box Moving & Storage of Tampa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Miguel M.
Customer did not leave a comment.ryan M.
Only one large picture frame was shattered upon arrival. Other than that, everything else arrived in the same condition when they were loaded.Jocelyn H.
Will absolutely recommend to anyone moving across town or across the country!!Lydia W.
My overall experience was great and I appreciate the service that you providedcandice M.
Everything went great. The drivers, Arelis Baez and Callie Thompson were amazing! Knowledgeable, prompt, professional, courteous & compassionate. 5 star service!Virginia P.
Customer did not leave a comment.Paul F.
I would recommend 7 pods for a four bedroom home. I have very little clutter and only two beds. I also sold most of my big furniture before the move. However, with bicycles, tools, kids outdoor toys, patio furniture, etc, 7 pods would have been better. I had to tow a trailer last minute which made me very nervous. I LOVE the fact that my entire experience was with women!!! On the phone, driving the forklifts and trucks, I only saw and spoke with women. Way to go U-Haul for having a female dominated section of an industry (CDL-A, forklifts, fleet in general) that is traditionally male dominated!!!Erin E.
Customer did not leave a comment.Ron R.
Customer did not leave a comment.ERIN P.
Everybody from my move from Tampa, FL to East LA, CA have been SUPER accommodating and kind through every step. Customer service was also incredibly helpful.Amber S.
Customer did not leave a comment.Deborah F.
Callie Thompson is so wonderful. She's quite the worker and super efficient both dropping off our 4 boxes and picking them up. She's friendly and professional and gave us such a great experience moving around our street and cars and we were really impressed!!! Thank you again Callie!!Lynn T.
Customer did not leave a comment.Bradford A.
Stop charging my card when I haven't had the u box in over two months. You've charged me $700 and then another $100+. I paid in full returned within a month, quick move and you've been charging me for an extra 2 months! Horrible will never use this service again and will warn people. I will steer them towards two men and a truck and pods.brittany S.
Customer did not leave a comment.Brenda H.
Everyone was very nice ,especially the ladies on the field driving the pods.Charlene C.
Everyone from start to finish was exceptional. Communication was excellent and everything happened as promised. The moving blankets were not expected and we could not have packed the U-Box without them so that was an added bonus to make our experience seamless. Highly recommend!tracey B.
U-box is the best way to go. There's more room in there then u think. This is our 3rd experience using them & their fair prices, friendly staff, and their ability to keep true to their times have never faltered. We've always hired packers & unloaders, & the prices still didn't come close to having a moving company.Sylvia M.
They did a excellent job on helping me through the 3 months that I had stored And delivery and pick up.Ronald J.
I cannot ask for anything more. Everything happened just the way it was suppose to. Communication was excellent! I would definitely do this again anytime over a regular moving company. Price was also very reasonable. Half of what a moving company would charge. Thank you for everything and all your help!Deborah L.
Make sure pads are available when promised, The lady's in Florida who dropped the boxes off and who picked them up we're fantastic and should be recognized for there above and beyond efforts thanks so much David FortinDavid F.
Everyone we spoke to was very helpful the entire time we had the U-Box.Floyd G.
My only negative comment would that I wish the furniture pads were optional. I didn't need them and they took up a lot of extra space in the pod. Other than that it was a fantastic experience!Jennifer B.
I cannot say enough about the service and the functionality of the U-Box. We will certainly use this service again in the future. Thank you for such a wonderful experience for our first go around.Debra W.
Ubox and this U-Haul facility (Tampa) was a complete nightmare to work with. Worst experience by far, I was never notified when my container arrived in Tampa which was almost 5 days after it Arrived that I called to find out furthermore I contacted the location and they said that it's not even there and that my UBOX was still in California and that I would need to reach out to the San Clemente location. Then the staff in Tamp said that they can't reach out to them and that I needed to have San Clemente call them. So essentially be the messenger. Then when scheduling a drop off day the original day intended was suddenly not even available and I needed to call 24 hours before to schedule when that was not correct, so I set it up for later in the week. The time frame they gave me for the driver to drop off my UBOX was not right, so they arrived late. I hired movers and obviously had to pay them for the wrong time that U-Haul told me. I would never recommend the Tamp facility to anyone nor will I recommendUbox. I will be calling management as every time I called they were not available.Allie M.
Customer did not leave a comment.ROWAN P.
I wish I could give negative stars on here. I had to deal with at least 15-20 people within U-Haul to get the two u-boxes delivered and all of them were useless!! This has been the worst experience I have ever had. Never would I recommend or use U-Haul again, Everyone I had to deal with should be fired. U-Haul has the worse people working for them and they all could careless in helping!!!Annette S.
went ok, at best, arrrived 3 days late, asked for complete total when ordered the container in lakeland, fl was given total, then when arrived in el paso got call, oh by the way you owe us another $250 for delivery, was never toldof this, never... otherwise ok.Rich A.