Customer Reviews for U-Haul Storage of Downtown Harrisburg
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I will definitely recommend the storage facilities. DEFINITELY NOT TRUCK RENTALS THO

Rating:

5.0

An unexpected horrible experience arose with an apartment I rented! A young lady went above and beyond in customer service and humanity!!! I’m forever grateful for her kindness and professionalism at the 29th st location in Harrisburg!!! Thank you!!!

Rating:

2.0

Walked in to get a unit where we could drive in and unload everything to the unit and it was a nightmare. I'm only giving 2 star rating because the guy at the counter was pretty nice . We got our card to swipe and went on out way. Showed up to the unit and could not get the garage door open. Walked into to facility as my vehicle is blocking traffic on the outside. Used the call box and to figure out why I couldn't get into the building and the lady first thing she said to me was you were supposed to get a clicker (garage door opener) well i wasnt issued one then she said we'll we are oit of them right now...why would you even being that up then? The she kept saying hit the yellow butting but there was no yellow butting to hit Because it was the emergency shut off button. As I'm trying to figure it out. I see another customer trying to get in the unit and she couldn't get in. I ran over to let her in. Finally figure out how to get the garage door open. Did all of that just to realize we were on the wrong side of the building. The other customer I let in was on the wrong floor and she couldn't get her stuff to the 2nd floor because there was NO ELEVATOR! ended up loading her stuff up into my truck and driving it up to the 2nd floor for her. Finally walked over to the fide where my unit it was in and couldn't drive up to it because the garage door was not even functioning. I literally drove my items over to another storage facility and getting the same size with easy access into the gate and driving my items into my unit. The employee should have been a bit more thorough with explaining the facility to the customers and giving them an option on renting since it is outdated and one garage door not functional to get to the your actual storage unit.

Rating:

3.0

I had to travel to the other end of town to rent storage unit,even after downloading the app. I'm on crutches and have to rely on public transportation and after a snow storm. The move in and paperwork process is kinda complicated especially for someone in my condition.

Rating:

3.0

That ramp in second floor very difficult to use this location need an elevator for second level

Rating:

3.0

Rarely Seen Staff and had to always walk in a push the button for garage door to open. Other than that my experience was ok

Rating:

4.0

Lacking A.D.A. parameters ENTIRELY w no commitment/plan to improve that

Rating:

5.0

It was neat that a U-Haul staffer was present to record my closing out and departure. This is USUALLY an unstaffed location.

Rating:

3.0

Morning shift staff were friendly, but evening shift staff were rude.

Rating:

3.0

Unfortunately due to the ramp for access to our unit made it difficult for us to access the unit. The mice feces on our stored items also was a problem. The staff was always helpful and courteous. I would not recommend the units you have to access by ramp. Thank you for your business.

Rating:

1.0

Mice in the facility on Cameron Street

Rating:

1.0

im giving a poor review because it wasn’t temp. controlled like it said it would be, the mouse their are horrible! i had hundreds of shoes that were messed up due to the mice! I don’t see why nobody got back to me about this problem! Also I only wanted one storage and I was told I needed to get two and it was too expensive for the problems I had to deal with.. the door would be broken most of the time and everytime I would call for the door code they would act like they didn’t know what I was talking about

Rating:

1.0

Upon opening the storage unit I was not told there is no stairs or elevator in my storage building. U was on the second floor. There is a very very high n dangerous ramp. I fell down countless of times. The staff was rude n nosy. I paid July 27 n left August 3. I want my money back for last month. Terrible service

Rating:

3.0

It's a business and you shouldn't have any kind of attitude with a paying customer who's not giving you a hard time. I do understand customers can be unbearable but don't take your feelings out on someone else. Ok stop texting me to give a review. That's annoying too. I wouldn't of said anything if you would of left me in piece but no, here's a text there's a text review us, review us we need to know how bad we are. There's your answer. Leave me alone

Rating:

3.0

The 2nd floor very very hard to get your stuff in was told there was a elevator and there is not it's got a very big hill to walk up and it hurts by the time u get to the top it way to Skeep

Rating:

5.0

I want to thank all the staff that helped me and let them know that they are the best

Rating:

3.0

The ramp is designed too steep and the car underbody scratches the top ramp surface leading to damages. I have a Honda Odyssey 21 model and it couldn’t climb up and down the ramp without getting scratched. I’d like a call to file a claim for the damage.

Rating:

1.0

Mainly the reason why I would not recommend to a friend is because of staff the way they treated me and hassled me for just riding up in a motorcycle to get to my storage unit it was very uncouth and rude

Rating:

4.0

I didn’t like the large mice/rat traps that were in the unit. Will my belongings be ate by rodents? Hope my belongings are secure.

Rating:

1.0

Rats ate up my dishes and my couch.

Rating:

2.0

Need an elevator at this location for people that can drive a vehicle up the ramp

Rating:

1.0

There were rat not nice but rat droppings all over the top of everything I owned in that unit and a big gap in the back corner of the unit where rats ,mice and any other bug can get through and did get through not pleased at all the storage unit belonged to me Christenna Murry Gerald was just on because my ID was outdated I was being over charged on some months and years before I had a storage unit with u people same place Cameron Street and my brother's ashes and some pictures were never returned and I know by law those item are to be returned and I keep getting lied to saying they don't know who bought the unit and there were no records of who bought the unit nor did they return my brother's ashes with his name on the container his ashes were being held in the name on it is Willie Albert Murry Jr

Rating:

5.0

The staff went above and beyond in assisting me in obtaining a storage unit that was assessable for me with my wheelchair.

Rating:

4.0

The instructions on how to access the facility were not clear. I still don’t know how to close the garage door when I’m leaving.

Rating:

4.0

Personnel at the primary office did not explain that I could not take the 26 foot box truck in through the main garage door.

Rating:

5.0

Everything from start to finish was excellent. I would just ask that you clarify on your website that S Cameron St is an unmanned facility when you are going there to rent a space for the first time. Thank you for your excellent service!

Rating:

5.0

I would just clarify on your website that the downtown location is unmanned and you have to go to S 29th St to complete all the paperwork. The staff was amazing and it didn’t take long at all.

Rating:

1.0

There was no warning about the ramp in the facility and no signage saying a sedan can’t make it. The underside of my car got dragged and nearly destroyed. If a sedan is too low to the ground there should be a sign indicating that. Additionally there was rat poison in my unit. And a zip tie preventing me from opening my unit that I had to break. The person working at the facility was kind but not very helpful especially with the ramp situation.

Rating:

5.0

Thank you 😊 They were great 👍🏽

Rating:

3.0

There were mice that destroyed some of my property. Also, I noticed roaches in the facility. This made me remove my property as soon as possible. I certainly didn’t want any of these rodents and pests traveling with me when I retrieved my property.

Rating:

3.0

There's no elevator access to the second floor.. There's a mis understanding between the security gard and the the person in charge on wish side you can park the rental uhaul truck..

Rating:

5.0

The staff at 520 S 29th St were very friendly and helpful. There was an employee at the storage on Cameron Street who was very friendly and helpful as well. Only issue is the inability of bigger trucks going upstairs but I was really satisfied with the service and the unit. Carts were available to use in moving stuff from the storage unit to the truck

Rating:

1.0

There is poor security on the second floor on the north, its also bad that normal cars have trouble entering due to the steep ramps located in certain floors. When renting a garage they don't even tell you which one is yours until you get there.

Rating:

2.0

It took me 3 1/2 hours to get my couch in a unit. I showed up at 8 am to reserve a storage unit, one service rep told me they wont be open till after 9(apparently this facility is unmanned. Another told me i should be good to go and just complete my account online. The online client was so buggy and frustrating and eventually locked me out. I then had to walk home and leave my girlfriend with the couch to get a ride to the main storage facility just to get the situation taken care of. There needs to be better instruction for online renting from an unmanned facility.

Rating:

5.0

Thank you

Rating:

1.0

The services was bad they was rude and I waited over 3 hours for someone to come unlock my storage to move out the gates where open where anyone could just walk in mostly customer services was very bad

Rating:

3.0

When scheduling storage and truck rentals, it would be helpful to be advised that there are numerous U-Haul locations and only the facility at 29th Street handles the transactions. We drove our truck rental to the storage facility, were not able to get in, and after calling were told the office is very busy and in a different location. This caused us to go over our truck mileage and drive around with our family.

Rating:

2.0

This site sucks. Someone needs to be there as a help desk attendant.

Rating:

4.0

There were 2 dead mice in my unit . They left a stinch in my belongings which caused me ti throw then out and wash everything that I kept

Rating:

5.0

Very easy once we received help from uhaul member.

Rating:

5.0

Muy buenos

Rating:

2.0

The woman in the office were rude and would hang the phone up on you before you were finished talking I would never recommend that office to anyone on 29th St. because of the women that work in that office. The gentleman that work in the office were very kind and courteous but as for the women they need an attitude adjustment they are definitely a in need of some customer service schooling!

Rating:

5.0

It. Was good and convience

Rating:

4.0

The only thing I want to say is that the staff should try more to put a smile on their faces. Other than that everything was perfect . Thanks .

Rating:

4.0

My only complaint is that ramp to the 2nd floor. It is very steep and comes to a point at the top instead of it being rounded off. Any but a truck or SUV will have the bottom of the vehicle scraping on that shelf.

Rating:

2.0

Just difficulty with the process from beginning, will avoid using in the future if I can

Rating:

1.0

It has mice. My property was all full of black dust and mice faces. Had to leave 2 boxes behind cause mice were in it. Had to get rid of my favorite chair. It was awful. Could never get in touch with manager. Had a problem of loosing my keys.. had problems with that. Some manager called Lily was very rude over the phone. Didn"t try to help get their locksmith to cut locks. Had to pay 120. dollsrs to get it done. The office personnel were understanding and nice, but coulfn"t help me. Robin was the best. I suggest the enclosure of units so customers properties don,"t get damaged.😱😴

Rating:

1.0

I have been trying to contact the facility for days. I have a serious problem and I need to speak with someone but uhaul has made that impossible. I wait on hold for up to an hour and I only talk to someone who knows nothing about the facility. Because the calls are all forwarded. There have been multiple messages left for someone, the manager of the facility, to call me back, but no one has cared to lift a finger. You got my money, I cannot get my truck safely in and out of that building, I have an 8' x 8' flatbed and the facility does not accommodate that. I have since rented a unit from different storage facility. I cannot store my things in your facility. I want a refund. Initially I wanted a different unit, on the ground floor, something I could safely get to. But no one cares about my problem, there was no solution. Just messaged left with no returned calls. Where is the uhaul management team??? They have certainly failed as far as I'm concerned. I spent over $400 this month with uhaul, and I feel I should at least get a phone call to discuss my concerns and try to find a solution. I just want my money back now. Uhaul severed the ties with me, this was not my fault. I'm stressed out enough with having to move, it is uhaul's business to alleviate stress for movers, that is what you do. But you really jammed me up instead. This makes uhaul look bad. I will never hire your company again to help me move or store anything. As soon as my move is completed I'm going to file a complaint with the attorney generals office as well as the Better Business. I will also share this experience with every social media platform, people need to know about this.

Rating:

2.0

The websites sets expectations for potential customers that are at variance with the actual service and prices. There is nothing more inconvenient that having to go to one location to fill out paper work and then to the next to actually store your property. However, if it was mentioned on the site, I would have taken different measures. Instead of just stating what is required on the site, the site tries to hook you in easily and once you're ready to fill out the paper work, you hear a different story. From my calculations based on what I saw on the website It seemed like a good deal. When I called, I was already told I would be paying for more stuff. I did call because I know that storage facilities have deceptive advertising and Uhaul is no different. In the end I end up paying almost twice as the online quote and since I took a cab, I paid twice as much for the cab also. All in all, I was out of way more money than I budgeted thanks to deceptive advertising.

Rating:

3.0

I was told my unit would be free for the first month since i rented a uhual but i was charged the monthly fee. Also very hard to get into place with a truck garage door would not open. Other then those concerns it was a very pleasant expierence.

Rating:

3.0

The only issue I had during the time of my storage was the communication to the actual location. I was never able to actually contact them and when they did contact me to send back documents they left no method of contact.

Rating:

3.0

Very difficult to safely access from Cam'ron street. (Not to mention it is practically in Allison Hill.)

Rating:

1.0

We were given a unit that was too small, we had to keep the truck and pay for it longer because we can’t fit all of our stuff. The unit had giant poles in the middle of it with a giant slab of concrete and took up space, making it even smaller. Very dissatisfied. Slowed our move to the point where we were unable to clean our place in time for the landlord. Would never recommend these units. Yes they were clean but what good is a tiny unit when you asked for a large one?

Rating:

1.0

No staff on-site!!! No elevator if you're in a vehicle too large for the ramp. The ramp is to long and steep to push stuff up from the first floor. Pulling into the facility from the street is dangerous; there is no full-size turn lane on the street. It is impossible to safely park and exit the vehicle to use the entry interface on the building exterior.

Rating:

5.0

The staff was helpful

Rating:

1.0

There are no signs for how to get in or anyone there to help. I still don't know how to open the garage door and I've been waiting in line for 20 minutes for the truck and there's still 3 people a head of me.

Rating:

5.0

If I need to use another storage unit will be using you all again

Rating:

5.0

Thx you for making it affordable for someone like me to use your facility, who is a first time customer, price and locations and business hours mean a lot to someone first trip down this road, thx u I appreciated

Rating:

1.0

Mi experiencia fue horrible ya que me rentaron uno que ya está rentado aparte de que ese no fue el que pedi y para colmo en el lugar hay un hombre que hostiga a las personas votándolas por que esa es su casa y le dice a uno palabras soeses no vuelvo a rentar

Rating:

1.0

The storage unit couldn't fit all my stuff there is a beam in the way and the location for moving my stuff in got changed on top of it not being convent to get the stuff in amd having to pay movers to move my stuff ill have to pay a second time to get them to move to a different unit so that I can fit the rest of my stuff. Akd idk how im gonna arrow that on top.of everything because I first choose where it was convent and then I was deeply unconvinced and its gonna cost even more money

Rating:

1.0

This has been by far my worse experience with Uhaul company and services. From the moment, I was to pick up equipment in one state and returning in in another and then back to the original state.

Rating:

1.0

The employees were rude and unprofessional. Where my storage was located I was constantly being lockout of my unit. Every time I would call the office it always went to the call center. I did not live close to my storage unit nor the office. I was always wasting gas when the issue could have been resolved over the phone. I had to pay a full month rental when I moved out of my unit in 12 days. It was unfair to have to pay a full month. I've had storage units before and never had any issues but this uhaul I would never recommend to anyone.

Rating:

2.0

The check-in process was fine but I left without a lock and a not working clicker instead of an access card. I get to the Cameron st. storage unit and realize the clicker wasn’t working so I had to go back to the other Uhaul and they tell me the clicker should work so I go back to the Cameron St location and THE CLICKER STILL DOESNT WORK. Luckily a worker helped us in and I proceeded to store my stuff but them I realized I didn’t have a lock. So I ask for help again and I have to wait 20 mins for it to get to me. This was honestly the most stressful experience ever and I wasted so much gas over a clicker.

Rating:

5.0

Lamont was extremely helpful when I brought the truck into the store. I moved back to Pa from Florida.

Rating:

3.0

Very confusing place. A gentleman who didn't have a unit in the place kept coming in and out.

Rating:

1.0

Horrible overall...Gave me a garage key and it never worked then I had to keep using the pin pad which was a BIG inconvenience. Due to me putting the pin in then having to go inside the building etc..

Rating:

5.0

The reception is very helpful and very efficient.

Rating:

5.0

Great assistance from the employee at the site.

Rating:

1.0

Customer service here was the worst I ever experienced. Constantly placed on hold for a long period of time. On going issues with my payment being received and posted. I took my business else where

Rating:

1.0

It smelled like cat pee Nd most of stuff was thrown out. They have rat things in every storage. The u haul people are really racist and didn’t wanna help and they over charged and locked me out

Rating:

3.0

Calling is too time consuming. In the past 2 years, I was offered 1st mo. free, and now it's not offered to college students without any explanation?

Rating:

1.0

There were so many things wrong with my experience. I had to interact with Richard the assistant manager at the S 29th Street Harrisburg location who was rude & unhelpful. I didn't get what I paid for

Rating:

2.0

I am VERY disappointed. 24/7 Downtown Storage facility in Harrisburg PA is dirty. my belongings may get infested by vermin. locker rented to me was taken. Inferior service for expense of this rental.

Rating:

1.0

Paperwork was not ready when we arrived. Unit was at separate location from the office and was not unlocked. Delays in getting the unit unlocked caused me to be an hour late picking up my kid.

Rating:

4.0

Changed facilities as this one was too far from my property.

Rating:

5.0

Very professional

Rating:

3.0

Thank you so very much. I will be using your facility again in May. The first question about cleanliness is that you need to exterminate though. We had mice droppings all over my daughters stuff.

Rating:

1.0

I trusted my items to stay safe but when I came to empty out my unit I found rat fecal matter and water damage. My bill is due on the 28th. I removed my items on the 28th. I was told I'd be charged

Rating:

1.0

Very dirty and unhygienic. Dangerous entry rwmp. My bicycle handle grips got chewed by mice/rat. Seemed almost impossible to find anyone during office hours. Closing account required a dozen calls.

Rating:

1.0

There are not words to describe the inconvenience and hassle I experienced. My “express checkout” took 1.5 hours. There was no one on site to assist. My favorite was the code to access the key for the vehicle. It was a word while the combination, which was not where it was supposed to be, was in numbers. I want a full refund.

Rating:

3.0

Customers should have the ability to slip payments using their debit cards over the phone with local dispatched vehicles as well as one-ways.

Rating:

1.0

With no clear prior notice, I received an email at 7:15 a.m. on the day of my reservation that my reservation had been changed to a 24/7 truck share that requires a smart phone. The email was sent less than an hour before the scheduled pickup and I don't use a smart phone, so I didn't see this message. The miscommunication resulted in my arriving first at Cameron St., which was closed and unattended, then having to travel to the S. 29th St location to find out what to do, then returning to Cameron St. to meet a manager. The manager's (Sarah) performance was fine; she arrived promptly and explained things clearly. But the delay put us back a significant amount of time as we traveled from Cameron to S. 29th St. and back again--despite having completed the express check-in process beforehand..

Rating:

1.0

I did not like the experience I got with this company. They have no camera in there upstairs facility. Then I been robbed. You can see where they came in at did not appreciate what was left.

Rating:

5.0

Very professional...can add milk and cookies I'm very pleased

Rating:

1.0

Lost storage key to all units for hours set my day back totally

Rating:

4.0

The woman who checked me in was extremely professional dispite difficulty with the technology, which was not of her doing.

Rating:

5.0

Excellent service!

Rating:

2.0

I don’t know why you guys continued to charge me after I followed every step when it came to closing down my unit. It’s not my fault your employee didn’t put it into the system.

Rating:

5.0

We would use this location again.

Rating:

5.0

Good Job!

Rating:

4.0

I got there when the staff was very busy but they made it hspprned smd offeted apologies.

Rating:

3.0

Couldn’t find entrance to office and male worker could be a little more friendly

Rating:

1.0

This was a horrible experience. I was not pleased and I did not appreciate the fact that there is not anyone available to assist you with your rental process or the return process. Also the gentleman that answered was very rude. I will NOT RENT FROM HERE AGAIN

Rating:

1.0

I reserved a rental van online for 12:30PM and when I got there, no one was there. After calling 2 different phone numbers I finally got a hold of someone, who said that someone would be there in a few minutes. 20 minutes later someone shows up and said it would be about 10 more minutes until I got my vehicle. 20 minutes after that, we’re struggling to access the key. Overall, the process took over an hour past the time I was supposed to pick-up the vehicle, when I was supposed to “check-in” online. Very disappointed with the disorganization and the lack of urgency to remedy the situation. I will NOT be recommending uhaul to a friend.

Rating:

1.0

arrived to rent truck during open hours. Found a note on the door saying they were running errand. Waited 1 hour for someone to show up. Air conditioning did not work. Was told by employee she had no idea how to fix it. This was the only truck available in the area. Driving 600 miles in hot temps. Complained to the company and received a rediculous email from management comparing my trip to shopping at Walmart using a shopping cart with a broken wheel. Said I should have accepted their offer to swap out the loaded truck with a replacement in the middle of driving down I-81. This truck was full and I had no one with me to unload then reload the truck. I will never use U-Haul nor recommend this company.

Rating:

2.0

It took a team over 2 hrs to get me out of the office. Although Steve was very professional, kind and courteous. The other guy had gotten very excited very quick. Instead of trying to help Steve resolve the issue he walked out into the wharehouse and let Steve fend for himself. I lost half of my moving help due to not being on time for the move. Not only was this an unconvince it caused my husband, my elderly sister and myself physical pain. All could have been avoided had I been checked out in a timely manner.

Rating:

5.0

They were great! Super professional and very nice to deal with.

Rating:

4.0

Will definitely use in the future.

Rating:

5.0

The experience was great. Customer service was amazing. Quick and helpful service. Thanks so much!

Rating:

4.0

The staff was professional and helpful.

Rating:

3.0

$19.95 across town as advertised is deceiving when charged 2x with a sum total of 69.99!

Rating:

2.0

Parking lot was extremely difficult to get in and out of with a large truck. Trucks were older and used a lot of gas.

Rating:

1.0

placr I chose to drop off was not even drop off spot anymore