Amazing service from the entire staff! Braylen H was great!!
Brian Stockton | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Eagles Landing
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is very busy but professional. They take the time to help everyone regarding their specific needs. I’m a patient person so I do understand the nature of the job, because when it was my turn to be helped I received the same good quality care. Hector is amazing!
SHERRY WILLIAMS | First ImpressionsBraylen, the young man who assisted me with the rental, called for help with processing the order. He called for a young lady in the back office. She told him to ask someone else because “I have my shoes off, I told you my toe is hurting”. He told her the others were busy. She did not respond further and neither did she come to assist him. Horrible!
AUDREY FULLER | First ImpressionsSunday we picked up the Uhaul & Rented a Storage Unit. I told the young lady to give me the same unit we had before. We get back at 8pm to Unload. There’s a Green lock on the unit. We can’t access the unit. We have to keep everything in the Uhaul over night. We go back Monday morning @7:30. They take the lock off it’s a small unit. It’s not what we asked for.😡 We had to wait & get another unit. We unload what we put into storage & left the rest on the truck for our new place. I Pooh notice something leaking from the Uhaul. They come inspect its transmission fluid. We have to get another uhaul 😡. So we had to move everything out that 1 Uhaul into another Uhaul. MY WHOLE SUNDAY & MONDAY WAS RUINED… I have never ran into these issues with Uhaul. Then we still had to pay $44..😡😡😡 We will not be renting from this location again. Everyone be on the phone instead of helping customers. If you rent the unit take the lock off. I had to take off work Monday to finish moving. BAD INCONVENIENCE RO US… HORRIBLE EXPERIENCE
Zakia Dorsey | First ImpressionsJacob is the best employee I've encountered in the state of Georgia good dude..real person
BRANDON THOMAS | First ImpressionsThis location is the biggest location I’ve ever visited easy access. Well maintain I really appreciate the accommodation that took place due to me renting online. Thanks again Shana T.
Shana Turner | Online Move InStaff didn't offer any discount for me as a returning customer despite me asking. Instead I got a price increase for the exact same size storage unit I rented before.
ANDREA DAVIS | First ImpressionsOnly thing sometimes staff (female) out talking not checking customers out making them wait
Lashonda Riley | Overall ExperienceThe staff was helpful and professional. Sometines the wait was more than I 8preferred. Overall good experience.
Jack Cunningham | Overall ExperienceI got into a serious accident that caused me to be in the hospital for 2months I explained everything to them they auctioned all my belongings mine and my son I asked to at least grab my paperwork they said no everything was already witch was a lie because when I got there to make the payment people was still packing out my storage
DIAMOND MILLS | Overall ExperienceAlways professional and friendly and willing to help
Martha Nelson | Overall ExperienceThe move-in process was easy and the price (especially with the discount) was great. More importantly, the gentleman who helped me did an excellent job! He helped me with my bundle of boxes, to make sure I could get them to my car. Then he drew a map to show me where my unit was, and took me there (I followed him from my car). He was very attentive to all my many questions and showed me exactly how to enter the building, explained rules, and stayed to make sure I was able to secure the door with the new lock. I feel like if I had more questions, he would have gladly answered them. Moving is a stressful time and I’m grateful to know I can count on y’all to make it easier!
Angelica Buono | Online Move InAlways Great customer service!
STEPHANIE MCNEASE | Overall ExperienceThe price for storage is ridiculously high! It's just a dang building with a lock for christs sales!!
Heather Norton | Online Move InThe only thing I didn’t like or appreciate is that the unit I reserved was not available. Because of this it took me 2 extra hours to make my stuff fit in smaller units.
Kelly Clarke | First ImpressionsThe person that help me at like as if he didn't know what he was doing. He 1st schedule me for the uhaul that delivers the box to your house andvI told him that I am move my items out of my mother's basement due too a leak she has ans I am still waiting to close on a home.
TONYA HOLSEY | First ImpressionsThe assistant manager Hector was absolutely excellent answered all of our questions was flexible took us right to our storage facility. On a scale of 1 to 10 he rates a 15.
ROBERT WILLY | First ImpressionsI than Jacob and his staff for their professionlism, kindred spirit,and overall their customer service skills and knowledge.
denise stuart | Overall ExperienceWe were sad to leave U-Haul But we had moved to Barnesville Ga with no facilities nearby.
mary hahn | Overall ExperienceMy two year stay was great with this location, whenever I had a problem they always worked it out to satisfy us. Thanks for your services they where great!
Marchello Kennedy | Overall ExperienceOverall it was a good experience.
darcel copeland | Overall ExperienceDiana was very helpful. Explain everything in great detail. The model for customer service starts with her. Thank you Diana.
ROBERT AUSTIN | First ImpressionsSome of the outside units need minor repairs to ensure water cannot enter.
Roland Tippit | Overall ExperienceI wish they were more informative. I was not explained how the entrance key worked
Michelle Tingle | Overall ExperiencePrices are fair, equipment is reliable, storage units are clean, and service is consistent at the service facilities. I have been a U-Haul customer for over 30 years. It remains my first choice and my first referral to others.
Larry D Smith | Overall ExperienceWhen I got there my reservations could not be located.
Bernard Harris | First ImpressionsPossible l can talk to somebody....
Adwoa Donkor | Overall ExperienceInteractions were few but they are an amazing team at this particular facility. Thank you for your kindness and compassion.
Stephanie Grayson | Overall ExperienceGreat customer service care and clean facilities! Loved the climate control option.
Taylor Marzell | Overall ExperienceDiana T was super friendly and helpful
URSULA KINSEY | First ImpressionsThe whole process of getting into my unit was smooth and easy.
CHRISTY BACON | Online Move InRep that checked me in and processed my storage unit rental was awesome.
ERICA DOSSIE | First ImpressionsIt would be nice to know that you all put extra security locks on the units. I forgot to set the alarm on my unit and i was not told that you all would place an extra lock on the unit. I love that security, but a heads up in the app would be nice.
Kanige Brooks | Online Move InProfessional and Efficient !!!
BETTY JONES | Overall ExperienceThey were all very friendly and helpful❣️ I am very hopeful to receive my last rent back since I moved out the very next day after paying my rent❣️🙏🙏🙏🙏🙏🙏🙏
Gay Jarrard | Overall ExperienceMy daughter and I had to pay extra because Jordan did not follow through with providing us the 2 -10x10 units on the ground level. On September 26th, 2023, around 7:30am, my daughter and I visited this U-haul location. Jordan assisted us with the reservation, she showed us an inside unit that she could combine to.give us 2 units side by side on the ground level. We were pleased with her suggestion and made the reservation. We contacted Jordan by phone on the 27th to confirm the ground level units to prevent extra fees if the movers had to move our household items to the second floor,and she assured us a second time that both units were together on the ground level. On the 29th when the movers and I arrived around 10am at U-haul to unload the truck,I went inside to the office where Jordan and another co-worker was. I asked Jordan for the unit numbers so the movers could start to unload the truck. Jordan turned around in her chair and looked on the computer,she stated "someone had split the units and it just happened this morning", I asked Jordan to just give me a storage unit number so the movers could start unloading, and that I did not have the money to pay if I went over their allowed time. Jordan stated that she will call the individual to see if she could move her into a different unit, the female stated that she was done moving. I consistenly asked Jordan to just give me a unit number so the movers could start unloading the truck.Jordan disregarded me and began dialing numbers and speaking to different individuals as I stood there irritated by how she was dismissing my concerns,the movers were sitting outside in a hot truck calling me to ask how long before they can unload the truck. A total of 25 minutes had passed before the movers were allowed to unload the household items into the units.The other co-worker offered to assist me by walking me to a storage unit while Jordan contact her General Manager for permission to combine 2 units together. We were given an extra unit to equal the 2 units. My daughter and I is requesting U-haul to pay $100.00 dollars for the time the movers and I had to wait for Jordan to rectify the matter that caused us to be charged for overtime.
denise stuart | First ImpressionsKeep it up
abdoulie nyass | First ImpressionsIt was a very well kept location, better than most.
ENICKA HAMILTON | Overall ExperienceThank you so much for the low rate storage
Janet Plourde | Overall ExperienceIt was a delight, having my storage unit there, and I definitely won’t go back
Karshena Morgan | Overall ExperienceI want to thank you all for the excellent environment you have at U-Haul. I stored my belongings there for 3 years. I never once worried about the security, which was a load off my mind.
CHARLES Galloway | Overall ExperienceVery helpful, patient, & explained everything I needed to know.
Donald Maclean | First ImpressionsBest place ever
Isaiah Escobar | Online Move InThe access was denied. Another customer had to open the door for me. The unit was on the 2nd floor and difficult to move the items inside.
Julieth Davis | Online Move InBetter customer service I don't think you have to stand in a long line just to get boxes
Pauline Sutton | First ImpressionsThe best Jordon and Armon are a Blessing to have on your team
Candace Mitchell | First ImpressionsThank you for your service when I needed it. If I do need your service again I will be glad to come and see you.
Edith Matta | Overall ExperienceWill use it again if need be. Thanks for your service!
Kymbyatta Evans | Overall ExperienceGreat customer service and convenient. Will recommend service to friends.
Natalie Reid | Overall ExperienceI have spent a lot of time and money at this location over the past 6 months and the associates that worked there are flat out lazy. No sense of urgency at all. Do not acknowledge the customers.
VIDETTE GRIFFITH | First ImpressionsYosiah was the absolute best in helping me. Thanks
JENNIFER SHERMAN | First ImpressionsIt would have been more helpful if someone would have done a walk through to instruct on the codes and locking the unit. Fortunately I found the unit and a young lady that work here was walking down the hall to do another job and I asked her for help and she walked me through it all. Other than that all is well.
Beverly Yancey | Online Move InThanks for making my move much easier
Sheila Tyler | First ImpressionsArmon was awesome
Shanika Ingram | First ImpressionsMade moving very easy for me and my roommate , we’re not worried about any inconveniences or anything. Great Job by this staff !
Kendall Frye | Overall ExperienceI’m thankful for team at Uhaul of Stockbridge
Jeffery Head | Overall ExperienceI would like to thank everyone we encountered yesterday. I wish I could remember names better, but the young woman who checked me in and handled my storage contract is a superstar. She was able to quickly and efficiently arrange everything I needed, and even came outside with me to assist with our truck location and operating the doors and gatecard instructions. (Please look her up and give her a cookie or something. She was fantastic.) Gina in the storage area was also lovely to encounter. We were very pleasantly surprised by the facility and amenities.
Jennifer Tidmore | First ImpressionsThe hall that my unit was on had broken glass,where someone dropped some glass plates but overall excellent condition and accommodation with the rolling karts.
Marqueela Scott | First ImpressionsThe alarm kept going off. 2 different days I was there the alarm would go off. And if the storage hours were longer that would be great. Other than that I'm very happy with my experience. The office personal is great!
HEATHER WILSON | Overall ExperienceNice place, great experience, knowledgeable staff all round
VICTOR ETEFIA | Overall ExperienceThe alarm kept going off while I was there. Also, when I reserved my storage unit, I got the wrong size. So I got a size bigger and paid for it. The first unit I got was free for a month since I rented a U-Haul truck. I would like for the free month be applied to the bigger unit please.
HEATHER WILSON | Online Move InTerrible policies are conditions. Over priced for a leaking old u haul truck bed in back of a terrible lot. Workers are rude and aggressive. Will never use u haul again in my life. Several facilities in ga are included in this.
James Halford | Overall ExperienceGreatly
Faizuldeen Sabir | Overall ExperienceGreatest customer service ever 😊
Jacqueli Higgins | First ImpressionsDid not receive what I ordered and placed in a smaller outdoor storage. Felt like it was an intentional switch because I was at their mercy.
DARWIN POMPEY | First ImpressionsThe bathroom was even clean and smelled good
lakiesha jones | Online Move InJacob was very helpful
WILBERT TILLMAN | First ImpressionsSales rep was pleasant and knowledgeable. The constant attempt to get me to leave a review is more than annoying. Please fix it
Stacey Gaither | Online Move InAmazing service
nelly wiggins | First ImpressionsVery clean facility. Staff very friendly and helpful. Female staff member went above and beyond to accommodate those in need.
Kymbyatta Evans | First ImpressionsHonestly you have to tell people where the Dropbox is at for the truck keys. I couldn’t find it after store hours.
Shreda Peoples | First ImpressionsLoved the staff!!!! Thank you on my move to GA and my new home!
Cheryl Stabler | Overall ExperienceHard to get in contact with but everything else was great
Shyanne Chinkeehee | Overall ExperienceGreat CSR
eric tally | Overall ExperienceWhen I arrived your staff was outside on the porch talking. Meanwhile mean and two other customers inside waiting. They had no since of urgency to come help us . So I walk outside got their attention! Told them my problems. Then I told Jordan that my code was not working and she told me to just go ahead and enter not to worry about the alarm so I did and then I come. A I a hour later I it’s locked out and she gone now of course ! No calls from Uhale or Jordan about any problems . Jordan should have came and look at the system to see why the code was working properly. I was on my way back to Texas thank goodness I stop back by the storage before leaving out. The new shift (evening) handle the problem with no problem
Laslonda Riley | Overall ExperiencePaid for a 10x10 was assigned 2 5×5 units side by side without prior conversation. Very disappointed in how my reservation was handled.
Germaine Coakley Mays | Online Move InExtremely inconvenient to walk through the maze to get to the space and getting punished for not swiping out is obnoxious.
Keith Ross Newland | First ImpressionsEntirely too many people especially men hanging around not really feeling comfortable. Help isn’t friendly
Markley Lyle | Overall ExperienceThis storage facility is in top shape. Excellent staff members, extremely clean, hours of operation and access very convenient, and overall satisfaction is amazing. I lived 40 mins away but I wouldn't want to store my belongings anywhere else. If you're looking for a well kept, clean, secure unit; Eagles landing Uhaul is the place to be!!!!! Great Job!!!!
altimore harrison | Overall ExperienceMy storage location is horrible. There is not any room to maneuver a vehicle. No lighting. Can see at night.
Marvin Griffith | Online Move InLocal and efficient.
Cheryl Stabler | First ImpressionsThe staff was very helpful and friendly.
April Crenshaw | First ImpressionsI reserved a 10x10 only to find out it was two 10x5 units. I wish that was disclosed before I purchased it. If I’d known, I would’ve went to a facility that offered an actual 10x10 unit. Overall, I enjoy using products offered by U-Haul.
Danielle Byarse | Online Move InI was very please with the storage unit
Bernard Taylor | Overall ExperienceEverything was great. Best U-Haul hands down…
Andrew Williams | Overall ExperienceI appreciated having a secure and safe facility to house my items. I did not enjoy working with the staff AFTER securing a unit. They were not willing to work with me after sharing a financial hardship resulting from a family health emergency. Instead they charged me late fees 1-2 days after being late , refused to waive them and gave me the run around when trying to send someone to retrieve my things while I’m out of state. It was difficult to get in touch with a representative UNLESS I was late on a payment (they would magically be available). All of this has left a poor lasting impression and I pray I will never need to use this facility again.
Domonique Mason | Overall ExperienceUnits are nice but mine had something on the floor that was sticky. We had to place a couple of towels over it. I didn’t like that. Also it’s difficult for the latch to slide into the door to lock.
Khandis Gibson | Online Move InGreat experience. Staff very helpful. Above and beyond
Annette Pemberton | First ImpressionsThank you
BERNARD DANIELS | Overall ExperienceAlways a long wait in the office like there isn’t enough office personnel for the size of the facility
Brian Comer | Overall ExperienceCustomer service was great.
caryol dawson | First ImpressionsWonderful employees, the manager and his wife are awesome. There was one little smartass guy, not sure of his name but has bad acne scars and a bad attitude but after my verbal calibration on THREE occasions, he left me alone and I haven't seen him since. Hopefully I helped his attitude problem or he found employment NOT in the public sector. I'm always trying to help the world eliminate idiots and fools.
Terry Carnes | Overall ExperienceAgent was very helpful. My 1st time renting a storage unit and the process was fairly easy.
Carla Hendricks | First ImpressionsU-Haul of Stockbridge on Eagles Landing Parkway are THEE BEST PEOPLE on the planet. The staff's help, support and overall personality is super wonderful. The Manager , the staff, is humbl, kind and professional. If ever you need a Storage Unit, please seek this property. I had an outside huge unit, for close to 2 years.. the pest control was on point. Not ONE time did I experience seeing any pest, and no pest never accessed the inside of my outside storage.Pest control is so important, even when I was at my storage unit which sat outside, and it was 8pm 9pm I never experienced a pest problem. All my important items were protected. Thank you U-Haul of Stockbridge Eagles Landing for everything 🙌 💙!!
Sheila Gaston | Overall ExperienceYour staff is unreachable having to wade through the prompts only to be told wait time is 20 mins.
Sharon Sheppard | Online Move InI love this place! If I ever need to store my things again I will definitely come back to this location and this location only!
India Jackson | Overall ExperienceThey staff gets 5 starts for excellence
GARY JACKSON | Overall ExperienceStaff is friendly, knowledgeable and will go out of their way, will recommend facility100%
TASSY HOUSE | Overall ExperienceYour customer service routine is horrible and leave zero to be desire. Your uhaul direct staff is incredible and a few of your phone staff are good, the rest left me hanging (looking at the phone) without explanation or direction. I had a fender bender and the reporting process was smooth ( I purchased extra insurance). Thank you for a positive experience here. The help For Hire is just a gateway to stealing, poor work, extortion for extra money. Both referrals get an absolute middle finger. "Moving made easy and the Big Move moving and cleaning. The first company Loaded my 5 to 7 hours after 4 of their reps said they could do it in 2 to four hours and several items. And they left all the big furniture unpacked. I had to unpack the truck and instruct them to repack one third of a 26 foot truck .This cost me close to $900.00 dollars for complete incompetence. * The boys worked hard and were polite and respectful. The BIG MOVE ( unloading to a storage unit) they just left without explanation, phone call or a call back. They showed up smelling like pot, and i believe they stole something (my furs). The company, Helpe for Hire reimbursed me in (3 to 4 days)...hopefully!
Tara Graham | First ImpressionsI love the staff team work and customer service with the me. They gave a lasting impression for for me above any other I Haul facility of my past experiences. They are a blessing from God 🙏 godspeed.
michele crawford | First ImpressionsThe staff was very welcoming to the state of Georgia & very friendly
Tomeka Hayes | First ImpressionsThe climate control unit are TOO HOT and the smell was horrible. Upon moving out 1 week after moving and discarding 4 garbage bags 5 personnel came out looking and not 1 said a word until we PAID to discard a mattress. The entire situation could have been handled more discreetly without 5 customers inside sales office knowing what was happening. Very unpleasant the manager did eventually handle the situation after she finished smoking on a golf cart parked behind the hitch and tow units clearly not the smoking area. I will not use this location again in the future.
VERONICA WILEY | Overall ExperienceSomeone had stored a freezer with food that had food in it for God only know for how long the food had spoiled and he cleaned out the freezer, the stench was horrific from the time we got there til time we left . We were there for 8 hours or so .! I believe if an attendant would have hbeen overseeing or walking around more . They would have seen and stopped this guy or used some sir freshener or fan. I know there are cameras wmaybe the guy could have been stopped from putting that trash in the trash bin.
John BRYANT | First ImpressionsThere are No cameras in the area where my unit was. Someone got into my unit but did not break the lock I was truly under the assumption that there would be footage to show what had transpired. Unfortunately, no footage was available and in less than one day they had the audacity to inform me that there will be no payout from my insurance because my lock was not broken. Your policy to not have a second lock on the unit is asinine!!!! As long as I had a second lock on the unit there was no break in. The minute I took it off, a break in occurred. I would never recommend this place to anyone! But what I will do is blog about this, so that everyone else is definitely aware of the lack of cameras in this facility.
paula hamilton | Overall ExperienceBuilding had a smell that seemed like sewage.
Cory Bergeron | Online Move InRenting from 1 location due to the truck I needed was costly due to distance returning.
arnold wiggins | First ImpressionsYou guy are a beacon of light to our community!
Anthony Malone | Online Move InMy stuff were all with mold and mildrew was not exepting to have these problems after paying all this moey every month I have to look for someone niw to clean my things which is going to cost me.
Greg Hendricks | Overall ExperienceI never had Access to come and do thinks I needed to do when I needed didn't receive a access card to be able to come and go as I needed 3 years of service don't kno why was told I could but never got the card to be able too. Bad Experience for me
GREGORY BANKS | Overall ExperienceThey really helped me and I appreciate it.
Genese WAITHE | First ImpressionsI moved in on a Sunday which was the same day I purchase the storage and that was the perfect part. Price was good as well. I got there after 5 to store my stuff at that point the office was closed. The Main sliding door to the units was locked big inconvenience. I called the manager for after hours no response. Even though I called him for another situation that I figured out on my own. Then it was the main sliding door that would of made my experience so much better because it would have been easier dealing with the type of items I had to store. So i’m not sure if I misread that the door will be locked after office hours but that’s not helpful or convenient for it to be and using the regular door took a lot more time.
Tyra Hayes | Online Move InI think it should be 5 days before a late fee should be added
wendy farris | Overall ExperienceMy credit card was debited for August and I moved out 7/30/22 and let the employee know that I moved out just last week Friday an associate from there called me to ask if I moved out and that caused me to check my cc statement when I discovered you has taken $205.90 of my card, I sent an email this morning and never received an answer I would like to have my money credited back to my card ASAP
Nettamae Williamson | Overall ExperienceNo one ever picks up the phone when I used to call to pay my bill
Toni Brooks | Overall ExperienceI had no issues with the storage facility at U Haul I am very satisfied with the experience
clarence davis | Overall ExperienceEven though I lost my unit. I constantly received calls and emails.
Crystle Horton | Overall ExperienceCourtney and her co workers always hook me up
GARY JACKSON | First ImpressionsLovely center. Look forward to continuing my personal business here.
Jacqueline Turner | First ImpressionsIt very pleasant
Yolanda Heathman | Overall ExperienceThe last month's rent should be pro-rated.
Joshua Rutledge | Overall ExperienceGreat place overall
Winchell Nelson | First ImpressionsTo pay extra for 24 hour access is pricey. Although it is just a low amount…customers are already paying a high price for storage
Michelle Tingle | First ImpressionsI came in and had to wait when I walked in one person was being serviced and then there were 3 other people standing around someone walked over seen me then told me to come down to the last lane to get help when I get there the lady was acting like she didn’t want to help me she kept asking someone behind her whether or not she should do what her job is and then told me I had to pay the 7.95 for the insurance after that she turned around again and asked the same person if they had change instead of asking me if I had exact change and then was not letting me know what was happening I asked her was there a problem and she stated no before walking away it was so unprofessional and I was indeed upset with her service not to mention we had a 26ft truck coming off of some unforeseen circumstances to her unprofessionalism was disgusting she didn’t even ask me if I needed a hand tuck or anything nor was I given directions on how to get into where my unit was it was just disturbing I will not be referring that location to anyone.
Jasmin Eason | First ImpressionsThe storage was excellent but it was the moving truck having bugs all through your it was very disrespectful
Ke'Andre Garris | Online Move InVery nice staff place very clean
Latanya Pham | First ImpressionsWhen I say wasn’t clean it was just the restroom in the storage area.
Sheila D Simmons | First ImpressionsThanks
Anthony Spooner | Overall ExperienceGreat job. They even contacted me right away when I did not secure my lock properly.
Mary McDonald | Overall ExperienceGreat !
linda Wright | Overall ExperienceI started using this location a couple of years ago. The staff has always been wonderful.
Karshena Morgan | First ImpressionsExcellent Service
JANE LOWE | First ImpressionsWell kept, clean felt secure.....
HORACE HARVEY | Overall ExperienceI would Recommend for great pricing but customer service is not good at all needs work
HEDDA KITCHENS | Overall ExperienceThey actually referred me to a moving company because I didn’t have anyone when I get back to Georgia to unpack my storage and put it in my U-Haul. They also set it up for someone to unpack my stuff when I got here I had no idea you all did that. I was completely stressed they put my mind at ease fast.
yvette mcwhorter | Overall ExperienceGreat service
Ronald Johnson | First ImpressionsMy furniture was ruined, my latch never worked and always took 15 minutes or so to close with different people trying and I was told I had to come during weekday to get repaired, and I wasn't able to use my card to get in the gate or exit gate without calling and getting corporate office. It was like you bothered the ladies in the front to ask a question and only one had a decent attitude. There is a young girl whose attitude is disgusting. So, I told the young lady I had furniture that was ruined and she says you already closed out. Wow! I paid for insurance and this is what I get. I paid in a timely manner. I even have another storage under my daughter's name and anxious to get my stuff. I pray never to use the service nor recommend. I booked a 26' truck and they literally gave it to customers in front of me. Who didn't have reservations and quickly put me at another location 20 miles away on the day of my love causing me $175 to movers and another labor day. My experience unfortunately was not good and now new furniture ruined. There is another lost of $2500. Gas prices are high and I have been on the road to/from Savannah and Duluth to come to this location. Oh, one time entering there was glass right near my storage and I didn't realize until too late, and I got a flat tire ($145) leaving the place in the evening. Someone should be responsible to check and clean the grounds, as well as the gates prior to us going back there in the morning and afternoons. No lights. The place can't run itself and they have scooters. I know labor is short but this is a great area in Stockbridge and why I chose the location but U-Haul gives it a different name and I will say service stops at Christian Brothers, before getting to your end. Please get better help and qualified people with adequate training not just making stuff up. I was told some real BS and young girl that checked me and my daughter in was charging fees where we spent 2.5 hours going over and over numbers... Waste of time. She was so darn clueless and the to deal with more shenanigans on Saturday and Sunday. Embarrassing to me, wasted my time, rude and ugly attitudes, not helpful, and lacked empathy to apologize.
Gladyn Johnson | Overall ExperienceGreat facility!
Shirley Kiney | Overall ExperienceThe unit and facility are always clean, well-lit, and easily accessible. The staff members are always courteous and helpful. Parking is convenient and spaces are always available. The facility randomly alarm triggered a few times after I was already inside; I didn’t report it to staff. On just one occasion, the elevator doors wouldn’t close. I tested the stair doors but they were locked. This could prevent an emergency exit from the higher floors. I did report it to staff but never tested the stair doors after reporting the finding.
Larry D Smith | Overall ExperienceVery professional staff and facility
clarence davis | First ImpressionsOnly 1 elevator and entrance. My unit was on the other side of the entrance.
DANNY HARLEY | Overall ExperienceLove the staff and Scott is awesome guy.. Would defiantly recommend friends and family....
Kecia D Gilbert | Overall ExperienceVery poor
RAYSHAWN SHACKLEFORD | First ImpressionsI really appreciate the staff at this facility because my reservation was made wrong and they were willing to help fix the c problem.
Rosalyn Robinson | First ImpressionsThe areas to swipe your access card for entry rarely functioned correctly. Most often I was denied access even though my account was up-to-date and there should be no reason the system shouldn't have approved my access.
Torey Hartwell | Overall ExperienceJacob was awesome! He has excellent customer service skills. He needs to train some of the others on how to deal with people.
CORRINA JOHNSON | First ImpressionsThe staff that helped me with everything I needed to know, and being handicap I was well pleased the information that was given to me to better help me. Thank you very much.
JIMMY RICHEY | Overall ExperienceThe store manager Jacob was very helpful
dominique Bowen | Overall ExperienceThe short white female store manager and her daughter Elizabeth were rude on numerous occasions. Nothing will be done about this situation anyway but here your review
Aaron Dunlap | Overall ExperienceOverall, I had a great experience with Uhaul. Staff was friendly and responsive and accessibility was great. My only issue is that we ending up having roaches in our unit after about a month which was definitely not ideal before moving yo a new home. I was able to spray, lay traps and do weekly maintenance. The office was able to spay once as well.
Callie VanHook | Overall ExperienceStaff was friendly but gave me conflicting information. I was told by the counter employee that I could get the unused days of my storage unit refunded. The manager said that he would not refund it because it was against policy. I told him that I would contact corporate.
WARREN WHITE | Overall ExperienceThis location was clean but the customer service was the worst ive ever seen. I was charged for things i didnt need and they were very rude and disrespectful to me and my daughter.
Vernita Spain | Overall ExperienceI reserved a 10x10x10 and when I arrived it was not available, the young lady accommodated me by giving me 2 smaller units side by side for the small price Win Win For me It’s all about making the situation right and she delivered
willetta Page | First ImpressionsThe overall experience was average. However, upon moving out of my storage I had a very concerning checkout. After having moved all items out I went inside to close out the account. There was a gentleman in line ahead of me. He was talking on his Bluetooth phone the entire time, and even after he reached the, he continued to talk on his Bluetooth even though the customer service person was trying to help him. I had driven 14hrs to Georgia to retrieve my household goods and had loaded my uhaul and preparing to make that long drive back to Texas. And I was a bit taken a back of the rudeness of this customer and the lack of assertiveness of the representative. He didn’t ask the customer to end his call or ask him to move aside to the sitting area to finish his call. I was very disappointed and I have worked with uhaul since 2016 and never once had this experience. Please do not allow customers to talk on their phones in the customer service line.
Tiffani Tanner | Overall ExperienceI was charged a full month of rent although I was only in unit for 6 days. I use uhaul for all of my moving services and I believe I could have been accommodated better for the rental space. Especially since it was only 6 days into the month
kamae richburg | Overall ExperienceVery nice staff. Clean facility. Coveniently accessible. I would definitely use again.
kaesean joseph | First ImpressionsThe lady was very nice to explain my final bill.
Sonja Johnson | Overall ExperienceNo lighting in storage. Bathrooms a mile from storage. Limited surveillance. Limited backup space for U-Haul trucks. Swipe-cards will not open gates after hours; a very long frustrating call would have to be made to U-Haul central.
Veronica Thomas | Overall ExperienceGreat staff, very friendly, quick to assist, would highly recommend the facility, great safe location...
John Jackson | Overall ExperienceI can’t express how amazing my experience is with them
TRACY WILLIAMS | First ImpressionsAwesome! Staff was friendly and professional, storage areas were very very clean. Big and easy access to load/unload. So nice I almost didn't want to leave lol.
Von Merchison | Overall ExperienceI thought that the storage would be climate control and it wasn't all my stuff got mold on it how do I do a claim
TAISHA GREEN | Overall ExperienceVery friendly and courteous staff.
AURTHUR ROSE | First ImpressionsThe staff wad more than accommodating.
yvette mcwhorter | First ImpressionsGreat service for 3 years
patricia bethune | Overall ExperienceNice experience with staff ! Great price ! Nice and clean storage.
linda Wright | First ImpressionsI found the staff to be be very friendly and very helpful. I would definitely use their services again and would recommend them.
Raymond Cook | Overall ExperienceI was charged for a clean up fee way before I could actually get into the Ben to completely get my things out. I started emptying and was coming right back to grab the rest of my things and someone locked it up! I didn’t even notice the office that I was moving yet because I wasn’t given the time to.
Alexandria McFadden | Overall ExperienceThis was the worst moving experience ever! Firstly, the reservations were placed at a location that did not have the equipment, and then both my ten-foot truck and my auto-transport were in TWO separate locations which were about 30 minutes away from each other. This caused me to move my entire move around due to the inconvenience. Secondly, I get to the storage facility and they don't have the storage I reserved, once again just placing me at any location without double checking. Lastly, I see my final statement, and U-haul charged me for a wrong drop off fee, and I reserved that exact location!! This moving service is horrible, scammers, and definitely not professional. I am not using this service ever again and I am not recommending this service to anyone. TERRIBLE. If I could give this service 0 stars I would.
Kiaira Harbin | First ImpressionsGood experience. Very friendly and professional
Ray Tyler | Overall ExperienceVery bad service
Check Kabre | Overall ExperienceYour staff made all the difference, not only helpful but extremely understanding when one would be tired and cranky
Judy McDERMOTT | Overall ExperienceFor the most part the staff was friendly and helpful. But a couple of times I was dealing with rudeness
Darlene Morgan | Overall ExperienceIn the past I Used several different storages. This U-Haul facility overall have been the best the very best of all. I appreciate all of the professional assistance that I received. I will be proud to recommend you to anyone And everyone.
BERTHA MORGAN | Overall ExperienceAlways welcoming and very helpful!! They best place I’ve used for storage! Thanks
Shana Walker | Overall ExperienceI'm very please with the service and the allowance you provided for me.
carlos enriquez | Overall ExperienceGentlemen worked their butts off unloading my truck. Will use them again. Office staff were very helpful and friendly. Very neat and clean. 1st class outfit
Ray Tyler | First ImpressionsThey were very friendly and helpful! Made for a painless experience.
Erik Reeves | First ImpressionsThe woman that helped me out was very kind and helpful.
Miruka Bailey | First ImpressionsThe only issue I had was that my access code didn’t work and i couldn’t access my unit until another customer let me in and let me out so I could leave after storing my stuff.
Doris Silver | Online Move InI love this location. it was always clean. They are always polite.
DEMETRIA NEAL | Overall ExperienceMy experience with the facility was excellent. It was short term rental while my daughter looked for and purchased a home. No problems with the unit or the staff.
pamela johnson | Overall ExperienceAwesome employees!! Will use again!!’
Melissa Hedine-Tootle | Overall ExperienceFormer storage unit holders dumped their unwanted furniture over the weekend which drastically reduced the space available for our movers to move our items. I understand this was out of the control of the staff as they were working to get it cleared out but still was undesirable for our movers. James’ customer service was excellent! Highly recommend him & this location so long as they work to mitigate the excess furniture issue
Brit'ny Richardson | First ImpressionsGreat experience and very nice customer service. I had mo problems.
Stephanie Davis | First ImpressionsGreat Service and will do business again at this location!!!!
Jamal Robinson | Overall ExperienceI had rented a 10 by 10 for over a year. This facility always very clean. No problems, staff contacted me when my unit was not closed properly. Staff always courtesy and professional. This was hands down the best storage facility I ever used. I never had any issues with feeling my valuables were not secured. I highly recommended any one to use this facility.
Cassandra Dozier | Overall ExperienceCant believe you guys sold my storage for less than owed. I offered to pay more than it was auctioned for. I will not be paying the balance!!!!!!!
DEMOND SCOTT | Overall ExperienceThe facility rented my unit, I prescheduled. They in turn gave me 2 closet size units and I had to add a 3rd one. My $1500 bed wouldnt even fit in the door of the unit. They basically said oh well after the Uhaul call center called them. They even had the nerve to tell me to go to another storage company after I paid just about $1000 for a one way rental. Then the unit was so small my 55 inch TV cracked and they basically said oh well and to file a claim. Insane after driving about 800 miles. Not to mention they changed my pick up facility and gave me the wrong truck. SMH never again
MARIA BROWN | First ImpressionsThank yall
Vicki Bourogaa | First ImpressionsFacilities ok, customer service ok too. Just too much worries with equipment and everything else.
Veronica Thomas | First ImpressionsAn amazing team who went over and beyond
Tionna Maytas | Overall ExperienceGreat facility.
DEMETRIA NEAL | First ImpressionsI love the storage in Stockbridge well kept and very very clean
ELKE WHIPPLE | Overall ExperienceVery Professional, Knowledgeable and Efficient.
Anthony Lee | First ImpressionsThis place was the best storage place I ever visited. I will forever rent here. clean, staffed properly, has plenty of options, helpful staff… I love this place.
Angela Alston | Overall ExperienceDan and his staff provided friendly and great service 👍👍.
WILLIAM PIERCE | First ImpressionsWe arrived to unload the truck after 10pm and we had no access to the storage unit apparently we were supposed to purchase the 24 hour service package that I was never told about. So we had to sleep on the property in our car to keep an eye on the truck with not lock.
Aisha Roach | First ImpressionsDoes not have 24 hour access to outside storage units
ARIEL DAVIS | Online Move InVery nice staff, ALWAYS ready and willing to help
John Jackson | First ImpressionsThis is one of the cleanest facility I have dealt with compared to the one I already have
ELKE WHIPPLE | First ImpressionsNot all staff is unfriendly but more not than are. The elevator recently has become a huge issue. Had to reset it 5 time one day while was trying to move stuff out. And we were not holding the doors open or doing anything strange with the elevator. 1 elevator for that entire facility seems like a issue. And just the wait time in the lobby for someone to help. Several little things just added up to a no recommendation. No ones on the same page with info. Such as a card not working. Was told oh thats fine don't worry about it it's not a problem just go in. You won't be fined for the alarm. Next time I came in asked someone else. And they fixed the card. So the other lady didn't want to deal with it. The security feature I liked. But now with everyone and their own rules makes me wonder if mine had been broken into would u have notified me and soon or how long before u would have noticed?
Michelle Smith | Overall ExperienceThe site had been vandalized by people who damaged most of the available vehicles. The only operating truck was also damaged and over the size that I actually needed. This caused me added expenses for fuel cost. In addition it was not safe to drive which I learned afterwards.
PERRY BOYD | Overall ExperienceYou'll made it quick and easy
Aaron Manning | First ImpressionsJames customer service was excellent……
SHANNON DANIELS | First ImpressionsAttic area has a leak causing boxes to become soaked. There were roaches in my boxes. It was hard to get help at the office because they were understaffed. Gate didn’t work half the times I came to the storage.
Carlotta SantaRomana | Overall ExperienceBest one in ga and I’ve been to a lot
DEVILLE DRAYTON | First ImpressionsDue to selling my home I needed a place to store my. Furniture but after I rented I found out that the offer I made on a house went through and no longer needed my rental and when I called I was not only given the chance to turn in my space but all my money was refunded. Excellent customer service and if I need a rental again I will definitely use Uhaul rental again.
Patsy Frankic | Overall ExperienceGreat customer service, very friendly staff...
John Jackson | First ImpressionsThanks
April Yancey | First ImpressionsJames was knowledgeable and professional.
James Livingston | First ImpressionsMy initial experience was not good because my unit wasn’t available at the location I requested on line. The staff was not forthcoming with information and it took a long time and my questions on the delay for them to tell me what was going on. I was very upset because my movers were at the bay waiting to unload . The staff members tried to send me to other locations instead of trying to resolve the issue that was created by uhaul. I had to insist that they give me 2 units, which also took another 30 minutes to resolve. My experience was horrible and I had to pay the movers for 2 extra hours because of the delay by uhaul.
Marcia Rhoden-McCatty | Overall ExperienceThe access hours to the automatic sliding doors WAS NOT convenient. I arrived in the 6 o'clock pm hour...,after a long tiresome day, to unload my belongings only to find out that the automatic loading/unloading doors were locked. I attempted to reach the after hours person, Dan, with no success. This made my move-in very challenging & in convenient.
Dorothy Brown | First ImpressionsMy wife and I got the runaround and had to go to the different places
Mario Walker | First ImpressionsThe only thing that keeps it from getting a 5 star is the access transponder wasn't working. Everything else was terrific.
Terrance Hanson | First ImpressionsLove the storage unit design.
malcom everett | First ImpressionsMost of the other storage facilities are half the price, but U-Haul makes up with convenience and security.
DANNY HARLEY | First ImpressionsI am very pleased with the service I received. Thank you!
Nargis Halter | First ImpressionsEmployees are rude and not helpful. They argue and charge more than they say they will. They also put us in a storage room that was about a mile inside the building. Wouldn't allow us to use the entrance closest to it so we had to walk a mile everytime we took a load and unloaded.
Janna Hammett | Overall ExperienceThanks to the employees for all the help that they provided to me with the truck rental and storage 👍🏾. Their customer service was excellent.
latonia dillett | First ImpressionsI made my reservation online and when I got there to check in it took 15 minutes for them to tell me that the space I reserved was not available. They recommend I go to another location after about 30 minutes. My movers were waiting and I didn’t think I should have to be the one to suffer when the screw up was U-Haul’s. I asked for a smaller second unit close to each other and it took them forever to figure it out while I sat and wait with no form of communication to update me on the lengthy process. It was a terrible experience which cost me to pay my moving company extra for the delay. This was my first time using this company and I promise it will be the last. I will also give a bad review to whoever I speak with. The customer service was TERRIBLE!!!
Marcia Rhoden-McCatty | First ImpressionsGreat job by staff
ANDREW HALL | First ImpressionsThe facility is very clean and easy to access. There were lots of carts to assist with moving boxes in/out.
Christopher Lindquist | Overall ExperienceNice facilities, I recommend this location.
Freida Peary | Overall ExperienceMs.diane b was very helpful and professional. Very nice lady to deal
olivia martinez | Overall ExperienceGreat clean location with friendly workers.
DERRICK ROUSE | First ImpressionsAfter completing the rental of the storage unit, I was asked if I was going to utilize the unit the same day I rented, 24 JAN, I told her Yes. Around 840p, I drove my u-haul to the storage to unload, to find that the lock was still on the unit I reserved after hours. I added an unnecessary 20 miles to my total mileage, lost time loading and unloading more of my belongings, more gas because of the wasted trip, all while adding the mileage. I don't know how much I've added to this cost just because my unit wasn't unlocked.
KARVORIS FREEMAN | First ImpressionsGreat staff super professional and friendly clean storage
TANQUERIA COBB | Overall ExperienceGreat experience. The lady working up front was very kind and professional.
Sterling Weikle | First Impressionsn/a
Demetra Hamlet | First ImpressionsDan is always courtesy.
DEMETRIA NEAL | First ImpressionsThis facility and management is excellent.
Angela Strawn | First ImpressionsI was extremely satisfied with the facility.
Hassiba Braggs | Overall Experienceanything less and I wouldn't be here
DERRICK MCCOGGLE | First ImpressionsNeed a full time receptionist on site or more staff.Dan was very helpful and friendly.
Anika Dundas | Overall Experiencehelped me save money as I had to get a larger unit after 2 weeks. Employees are kind, considerate and pleasant to work with.
Michael Winsor | Overall ExperienceEveryone was friendly and very helpful. Will recomend U Haul storage space.
Anita Lowe | First ImpressionsAmazing experience from customer service to assistance whenever needed.
Barbara Dent | First ImpressionsRemember that some of these storage units have vertical support beams in the units that may obstruct your ability to take full advantage of the space you are paying for. No adjustments will be made to offset the space you are losing because of this obstruction!!
Alan Parks | First ImpressionsGreat experience.
Demetrick Harris | First ImpressionsMost of my interaction was with Jacob very polite and helpful young man he went over and beyond to help me out. All the employees at this location were very courteous and helpful.
deborah warren | First ImpressionsService was great staff very helpful Thanks
JAMES GREEN | First ImpressionsExcellent staff, storage.location and equipments.
Gillian Van De Cruize | Overall ExperienceStaff always friendly, knowledgeable, and efficient.
Jonathan Hester | Overall ExperienceThe guy that was there.. I asked him if he was Jacob..he said no..and never offered his name. Not very friendly or helpful.. Got an attitude when I told him what i was looking for.. I showed him the lock from I got from another storage company and he made he eas almost snobby .. The female in the store was great. Helpful and showed us were to go..
Carol Brown | First ImpressionsWas charged to much for truck mileage the person Behind the counter was going to speak with the General Manager about adjusting my bill and get back to me that day he never did I had to call back and then again no help. Every time i call this facility i get someone in another state every time....
Paul Caldwell | Overall ExperienceAwesome facility, we will use you in the future!
William Hilton | Overall ExperienceEveryone was friendly the storage area was clean and they had enough carts to help you move in and out of the facility
Jean Maddox | Overall ExperienceDan is the best
JAMES GORDINEER | Overall ExperienceThe representative in the store who helped me were Awesome!!
Cynthia Dorsey | First ImpressionsThis Facility has provided Excellent service, the staff are super helpful and friendly
Wilfredo Torres | Overall ExperienceGreat
Paul Caldwell | First ImpressionsStorage unit was dirty with broken green glass inside upon my arrival. The office was clean but the yard was not. I was afraid I would drive over a nail. My outside unit didn't appear secure.
MARSHA MALDONADO | Overall ExperienceVery friendly and helpful staff
Wilfredo Torres | First ImpressionsEverything was fine.
Eula Rice | Overall ExperienceEverything was excellent and the staff was also
charlene Gibson | Overall ExperienceAwesome people but not going to your storage when you need to will not cut it. Great attitudes
Valerie King | Overall ExperienceI moved out my unit and I let the office know I moved out they called me everyday until yesterday about 5:00pm one time they even called passed business hours. Smh 8/20/2019
Kiona Monique | Overall ExperienceVery professional fantastic service !!! Friendly staff you could ask someone a question and they didn’t look at you like you had a third eye also most important very respectful.
Patrick Northrop | First ImpressionsEveryone was very helpful and professional
CRYSTAL Ferrell | Overall Experience😁
DERRICK MCCOGGLE | First ImpressionsDan Collier and his team provide outstanding customer service!
Felton Wright | First ImpressionsStaff was excellent.
Richard Mitchell | First ImpressionsDarlene was extremely helpful and accommodating when delivering and picking up my uboxes. Appreciate her help
janell wagner | Overall ExperienceAfter recieving my ubox i never was aware of an autopayement for a room rented which never happened. 12 days later i was charged for a 30days renting of room. I called to asked a refund never got it.
diano traore | Overall ExperienceVery good people
William Cummings | Overall ExperienceDelivery was slow, but it was a subcontractor.
FRED huff | Overall ExperienceI was very impressed with Justin he was irritated with the new system but handled it very well and seamed he was trained to the tee
mark patrick | First ImpressionsDarlene was great, very friendly and helpful.
Cepequa Barrett | Overall ExperienceBest service i have encountered in 10 years the manager Dan was very professional, friendly and understanding. The staff brought us complimentary water bottles outside. A+ service.
Christan Duvernay | Overall ExperienceEveryone was friendly and really helpful in figuring out what storage options were best for me. Justin was really great and helped me figured out which unit was mine.
Brieghann Collier | Overall ExperienceUHaul taffer did not properly secure pin holding stabilizer foot at rear of UBox trailer I rented. The pin came out and the foot dropped to drag on the pavement at 50 mph. Lucky I had spare myself.
ROBERT WICKES | Overall Experience