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Dawson LCustomer Reviews for U-Haul Moving & Storage of Winterburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some staff were good to deal with at the end and helpful. However, first week of moving in, the unit across from me were drinking and doing drugs and screaming in their unit. Second time visiting there was an individual riding through the lot on a bycicle. The road in front of my unit was all torn up basically like driving down a dirt road. Multiple storage room doors broken. Looks very unsafe and unsightly.
nathan h | Overall ExperienceI have rented from U-Haul Winterburn numerous times. This review is actually as a first time customer for their outdoor storage area, I have always rented from their climate controlled area. I technically rented on March 31, 2024, I moved some personal items in throughout the week. I was at the facility at least 5 times that week. I found a different unit in a different storage facility on April 13, 2024. I moved everything in over a one week period, and everything out in one day just two weeks later and this is why... As a long term customer of Winterburn Uhaul, I am shocked at how little priority is placed on their facility security when that is absolutely what the Uhaul business model runs on. Winterburn Uhaul does not seem to be well staffed and obviously has management in place that is overwhelmed or just doesn't care. As a company, Uhaul commits to its customers to provide a safe and secure storage facility in exchange for payment. As a customer, I am obligated to pay on time, not store hazardous materials, etc, etc. I follow through on my contract obligations. Why does Winterburn Uhaul not follow through on their contract obligations to their customers? Winterburn Uhaul runs a facility with a huge theft problem. Staff cannot state they are unaware as I have overhead at least six people complaining to them of theft since I moved in. It seems to be a constant issue as lock after lock can be visibly seen broken from the doors. On April 13, I noticed the door jam of my unit was broken. I hadn't been contacted there was an issue with my unit and only found out when I went to the storage unit in person. I don't believe anyone actually checks on units for problems, or if they do they aren't overly observant or communicative. Thankfully my unit hadn't been fully broken into, but it was only a matter of time before it was. People are actually living in these storage units. It was communicated with staff there are open fires happening at night beside visible bottles of propane. It has been communicated that many units have been broken into at night. Gates are visibly left open by staff for hours while they work between sites, each time I visited storage this occured. It's the customers who are left with their belongings at risk, lost and ruined. Yet Uhaul knows they have a problem and has ignored it?? Where is the accountability Winterburn Uhaul? I did speak with staff, who told me to speak with the Manager yet when I tried to communicate with Nicole, the Manager, I was brushed off twice and told that she wasn't available and/or unwilling to discuss the issues. I have not received a phone call back or an email but yet I'm to review my experience?!? My experience and review is this: honestly, if you value your belongings - go to another facility. Don't waste your time, your money, your insurance. Go somewhere where you are actually appreciated as a customer. It goes both ways, if you want my money start providing the service that I pay for.
Heather M | Overall ExperienceAlanella, Evan and Brian (filipino guy from Toronto) were such great workers. I kept coming back here because the customer service is awesome (bc of them!) They deserve a raise and recognition!
maria hNeeded a truck in a hurry and uhaul was there yet again
harry sAlways, efficient, courteous, and equipment available upon demand.
Phil NGive me a truck that doesn’t start vibrating and rocking the truck when it hits 100 and squeals when turning left or right also it was dirty and not maintained at all I told the person when dropping off and they said nothing at all, I couldn’t finish my move with it so I returned it and next day ended up having to get a smaller one to finish because the first one caused my belonging to shift so bad when it started vibrating and rocking the unit which created some of my items to Get damaged Not impressed but had no choice to use a different one to finish it
Kaywana CI booked the pickup and return location is Westside, but I received message that change to 21818 STONY PLAIN RD NW this morning! If I know early, I will find another company! Moreover , I waste 30 minutes for waiting pickup. there only two staff and one told me that he need to check something then go away. I book for 1-5PM, but include 30 minutes waiting time, there is unacceptable. Also, I ask that can I return the car at my original location, the staff refused and told me another nearby U-haul can also provide the same car to me but I need to go there for pickup. So why don’t change the nearby location to me at the beginning? This is a very bad experience and I will not use U-haul anymore!
Oi NAwesome service. Quick and painless.
Normand TThe staff helped in every step of the rental and return made the transaction quick and enjoyable
harry sNothing much, all went very well
Wayne VEverybody I met was exceptional. Hard to believe that they can deal with people all day like I do and still be efficient and happy
tab sThe staff went out of their way to assist me with return and getting deposit back to me.
Aaron CThe truck's exterior was very dirty. Inside was somewhat dirty such that I had to use drop clothes to keep my possessions clean.
Cliff Mamazing Nicole , your staff were great
David C | Online Move InWe booked a truck in advance and when we arrived at the right day and time to pick it up it turned out that this location is not working and we can not take the car. How does your service work if you could not foresee? I was offered to go to the other end of the city to another location where I can take the car and offered a car 2 times bigger, although I did not need such a big car. I lost a lot of time because this point was not foreseen. I also had to pay much more because the location was far away. And besides that, when we brought the car back, we were told that we had not filled it up enough and that we needed 20 liters more, which surprised us! We went and got more gas. But before taking the car my husband took a picture of how much gas was there initially and it turned out that there was a mistake and we did not need to fill it up again. I don't know whose mistake it was, whether it was your employee's or your service. We were told we would get a refund, but we never did. It was a terrible experience using your service, where we were badly screwed, took more money and cheated with gasoline. I will never use your services again and I will never recommend your services to my friends! It was a terrible stress.
Irina PStaff seemed unable to help at every hurdle. Could not figure out how to enter a discount from the general manager. Spent 1/2 hour looking for the vehicle I had reserved... not my favorite place.
WILLIAM FThe location was great. If I could give the Uhaul system and servers a rating then it would be as low as you can get. The main system was down and the backup system was spotty at best. I went through 4 computers, 5 employees and 2 hours to get my truck dispatched to me. Fix your servers!!
Neil JFix your app...it constantly was freezing, not loading and having various issues.
Mike TProfessional, polite and knowledgeable.
rosemary Ewas in and out in a flash and this location understands team work they where busy but some how got me out in less than 15 mins including hooking up and checking lights and i was third person in line up when i arrived
daniel wThe vehicle was not checked by maintenance...we were just starting to load, when the vehicle rolled down the ramp...in park, emergency brake applied and engine off...without a second person, it would have been more dangerous...at least one could chock tires, while the other person kept foot on the brake. I hope this truck does not get rented out until fixed...my friend is a retired vehicle mechanic and I am a former trucker in the military. The issues were given to the person at Regent, where we turned it in.
Shirley JThe gentleman helping me made my rental pick up and return a very easy experience. Very kind and professional. Pay him more :D
Jesse HNo issues with drop off easy process and good staff that I dealt with.
KLYE MTruck needs maintenance. Driver seat belt locked out and couldn’t be used and front end felt loose. Not safe to drive.
Shawn SI've rented trailers and moving trucks several times and this location is the best in Alberta by far.
Tim AThe check in/out process was fairly simple. I was a little taken by the fact that the truck i rented did not come with a full tank of gas... As such, i paid more in fuel than i should have when i gassed up before returning the unit. (that's why this isn't a 5 star review) It came with 1/4 tank of gas. i returned it with a 1/2 tank. Staff were very pleasant and easy to deal with.
Kenneth KThe truck was amazing. Among the notable attributes were comfortable seats, which we sat in for 30 hours over three days. The noise level in the cab was low. The brakes/engine brake combo was smooth, and we had very little load shifting during the entire trip. Mirrors, turning radius, handling, and visibility were great as well. Thank you
Brent GCorrine, not sure if i spelled it out correctly, was so helpful, warm, engaging and attentive. She answered our questions with cheerfulness and smile. She's an asset for sure.
Crispin JThe customer service is sooooo slow. Which is probably because both times I went there for pickup and drop off there was only one employee visible and assisting that I ever saw. The inside of the truck I got was clean but the outside was dirty.
Nathan SFriendly staff, highly recommend if you live nearby.
Ericris PAwesome service
Michael SFantastic service from everyone all around. Thank you
Bryan GHave utility dollys available for a move from Edmonton to Calgary (there were none available to me). Place the dolly and equipment in the truck prior to me showing up. Fill the unit to full rather than me having to take it at less than a 1/4 tank, instantly get gas, and have to try to return at a 1/4 tank.
Travis CAll was good for me it was only a small trailer!!
Gerard RTruck that I reserved had not yet been returned. Was faced with the option of waiting, or taking a smaller unit. Took the smaller unit but was offered no compensation or discount for my original reservation not being honored.
Mackenzie OMake sure all parts of the truck are operational. We struggled with the back door all day due to it not being on the track. Truck also only had a quarter tank when picked up.
Joey JVehicle maintenance (front lights). Noticed upon pickup that one fo light wasn't working unless you turn on high beam. High chances you will get caught , when you are moving night time and the head lights not working.
Imran FHelpful. Service, nice clean truck and excellent trailer that suited my needs
Adam TWith your price increased and my unit was got broken in I had decided to get myself a portable storage shed So yeah That's unfortunately for us both But thank you for your service
robert N | Overall ExperienceNothing I can think of.
Martin LThe drop off procedure was absolutely ridiculous. The drop off area should have a place to drop the keys. The key drop was all the way down at the other end. Had to use a website that didn’t respond very well. Stood outside in -20 weather to take pictures of the vehicle. This after moving all day. I feel like the process could be a little more seamless. I don’t know how the staff is at this location. It was much better than the location that I picked up the vehicle. I likely wont be using U-Haul in the future.
Tyler GFirst, my reservation was for 7 am. Your staff showed up at 7:15, then couldn’t find the trailer. I took a different one that was not clean. Not impressed
Jeff SThe trailer was covered in mud and the drivers side fender was smashed in. And it had a retorque tag that was on it for 4 days and the service person couldn’t tell me it had been retorqued.
Fred DI ordered a 5 x 8 trailer but got a 4 x 8 trailer instead. I had ordered the trailer a week before. All other times they had the right equipment when I ordered in advance. Fortunately, I was able to move what I needed to move in one load with the 4 x 8 trailer. Please ensure that the correct size trailer is available when booking in advance. Thanks
Ronald FI made a reservation to return different location. However, when I went to another location, I was told I can't return it to there unless I have to pay $290. She was rude and unfriendly. She didnt even try to help me out. I went to all the way to Stony Plain location. I had to pay extra mileage and gas.
Byeong KThe staff were helpful and friendly. Despite having issues with their primary booking systems they were able to use some kind of kluncky back up system to get the job done. The trailer worked well and had no issues. Drop off was very simple I was met in the parking lot and had their trailer unhooked and my receipt emailed to me within minutes.
jack pWash the inside and outside of the equipment so it's easier to identify issues with said equipment. I picked up a trailer and the tail lights were covered in road grime and had a slow leak on the tire that was flat within 24hrs
Bradley KStraps on the auto trailer a getting old and weathered. Should be replaced did not have the best feeling using them, Bleached white form exposure. Very nice and easy to load trailer.
John HExcellent service
carla dAll was good, Thanks, will definitely use this facility again.
John O | Overall ExperienceOverall process was absolutely great. The trailer was very dirty on the outside, but that did not really affect anything.
Sven LStaff was great, made the return, quick and professional
Doug RThere is good and prompt service at this location. If it ain;t broke don't fix it.
Bill AOverall the equipment was in good working order and pickup and drop off went smoothly. However, the young man who helped out was listening to music in his AirPods and had trouble hearing our questions. Look, I was once young and remember what it's like, but I found the fact that he checked his phone and put his AirPods in twice WHILE helping me pretty rude. Again, he was able to process our reservation and got the equipment hooked up, but the interaction with the staff were a bit off-putting.
Harv BI accidentally misplaced or lost keys for the disk lock that was on the trailer tow behind. U-Haul service agents accommodated me and zipped the lock off with a grinder to help me complete the move. I had movers involved, professional ones and time was of the essence in regards to scheduling and waiting for a locksmith or roadside assistance or anything like this. Could’ve been expensive, but the U-Haul folks rescue the situation in approximately 15 minutes and the service was great overall Two thumbs all the way up.
paul eNo Complaints. Everything went smoothly. Just thought it was a little odd that my final statement stated $66.72, but the charge on my credit card was: $69.39. Not really worth complaining, but odd.. Thanks, Lou.
Louis RTrailer was dirty when we picked it up and no one was in the building waited 10 minutes or so
Falan WHappy New Lunear Years
Robert FThe truck we picked up smelled quite strongly of cigarettes it was gross. Also I think it might be time to upgrade the computer in that location as check in time took almost 30 minutes which then cut into the time we booked
Caitlyn CI was told I would be able to move in on the 25th of January with no extra charges only to be told otherwise when I checked in, very disappointed. I was told by the attendant that she would pass on my co cern to the manager and have her contact me. I still have not heard back from anyone.
FRANCO M | First ImpressionsNicole is amazing 👏 🤩
Amber D | First ImpressionsMy unit was left dirty, there was broken glass and rubbish on the floor. I didn’t have anything to clean it out with, so I just packed my stuff in there.
Carol-Anne M | First ImpressionsCustomer service was terrible.
Dylan G | Overall ExperienceThis unit will serve the purpose for the few items being stored 👍
John O | First ImpressionsI paid $146 for storage. They told me that I was getting a 10x10x8. The storage was so much smaller than that.
Natalie H | First ImpressionsThe unit floor was covered with pallets. Very very unsafe. Large gaps and broken pallets, my wife nearly broke her ankle.
Donald L | Overall ExperienceThe door would not open properly some things have water stain all and all they were very fair with me charged a lot of late charges but that was my fault
Katherine c | Overall ExperienceEverything is good can't complain
Hakeem T | First ImpressionsThank you to all your staff they were friendly and helpful.
Wendy L | Overall ExperienceFirst the gate card wouldn't work then the locker they gave us was the wrong one but the right one had a lock already on it. Wr already unloaded into the Second unit to be told it was wrong so we said forget it let's keep it so they then charged me more for a bigger unit without telling me.
Corinne A | First ImpressionsWould like to see a few more people to look after the customers at the booking counter there was no one around when I got there other than that everything was okay...
Lorie L | Overall ExperienceI had a payment arrangement with the manager! To come get all my stuff and my agreement was broken by them and I lost all my stuff in my unit.
Ashley B | Overall ExperienceUnderstaffed a quite chaotic unfortunately and they need to be redirected trucks can only come in one way would be way better
Kelly F | Overall ExperienceMy experience with u-haul facility was great. Felt thr eaten by u-haul the fact that I rented a small storage for my Matt Pierrot who passed in June of this year and looking at getting his belongings out but couldn't find place to store. I don't know if my son's belongings still in storage there??? Ronald Pierrot
Ronald P | Overall ExperienceEverything and everyone was amazing thank you
Wendy L | First ImpressionsYour staff at the location are useless
Jason A | Overall ExperienceLights out in outdoor storage. Urine on floor & pallet & debris were in unit. Staff were not friendly when checking out - they were busy.
Dalton A | Overall ExperienceAbsolutely the most poorly run and dis’s organized uhaul ever
Kelly F | First ImpressionsI originally intended to rent a storage unit in Edmonton at the U-Haul 50th street location. I rented a truck online from Friendly Mini Mart & Laundromat because it was only five minutes from where I live. I also reserved a 5 x 10 x 10 storage unit online from the U-Haul 50th street location because it was the biggest one that was available at the time. There was a notification online when I reserved the storage about reminding me to ask for the second month storage free when I rented a truck. When I arrived at the Friendly Mini Mart & Laundromat to pick up the truck on Friday, September 22, 2023, I mentioned this to the clerk and was informed that the staff at U-Haul on 50th street would look after that for me when I arrived there to secure my storage unit. When I did arrive at 50th Street location the following day on September 23, I discovered that the storage unit they had available would not be sufficient for my storage needs because it was too small. The lady at the counter did a search on her U-Haul database computer for bigger storage units at other locations and informed me that the Winterburn location had some available. She gave me a printout of these units and the prices as well as their phone number. When I asked her about the second month free option she informed that the staff at the Winterburn location would take care of that for me when I got there. Instead of calling the Winterburn location by telephone, I used the U-Haul app to reserve a 10 x 15 x 8 unit for the following day which was September 24, 2023. When I arrived at that location on September 24 to pay for the storage unit I was told by the female counter clerk that I did not qualify for the second month free offer because I had rented the truck in Edmonton and not at the Winterburn location. I don’t think this is right and that it is very misleading because I was never given any indication prior that this was how U-Haul conducted their business in relation to qualifying for a free month of storage. In fact the 50th street location gave me every indication that I would qualify because I had rented the truck from the U-Haul company. Even though the lady at the sales counter at Winterburn was very pleasant and professional, and I don’t have any problem with her job performance, the whole matter still doesn’t sit well with me. I think that U-Haul failed in a number of ways in how they communicated matters prior to my travelling to Winterburn to secure the unit and that they should do the right thing and provide me with the free month. I was not made aware until I arrived there that I needed to rent the truck from their location. I fail to see the difference why it should matter where the truck is rented from. The lady at 50th Street location didn’t give me a heads up about that either and left me with the impression that I was doing everything I needed to do. It’s not an overly significant amount of money…just $190…however, I think that I entered into renting a truck and storage with U-Haul with the right attitude and expectations and they dropped the ball on their end. It appears that they have found a nice convenient loophole to deprive me of taking advantage of this promotional offer. I am thinking of making a complaint about the U-Haul company to the Better Business Bureau about the entire matter if the Winterburn location doesn’t do the right thing in this regard. The only thing that is stopping me at this time is I am not sure if that location may try to blacklist me from any future business if I do file a complaint. I also discovered that I was overcharged $93.19 at the place I rented the truck from. I waited a week to see if they would reverse the charge but this morning I noticed that my credit card company had posted the transaction to my account without any reversal of that charge. Now I have to go and make a complaint to my to credit card company about getting that matter resolved which I shouldn’t have to do if the U-Haul company hadn’t overcharged me to begin with. Another thing that concerns me about Winterburn location is that there seems to be a number of people parked and lingering outside the security fence looking to drive in whenever a paying customer swipes their security code card. On just my very first two visits to my storage locker I observed there were two other vehicles that hurriedly passed through as soon as the gate was opened. It made me wonder who are these people and why are they waiting outside the security fence looking for an opportunity to piggyback other vehicles to get through the gate when a paying customer goes through? The whole matter didn’t leave me feeling very secure about storing my belongings at this location knowing that there were perhaps unauthorized people driving around the storage lot who may not have proper access. I had to contact my insurance company as quickly as possible to add the storage unit to my home insurance policy in the event of break-in.
William D | First ImpressionsA great, well kept, and very safe facility
Anita D | Overall ExperienceIt was a pleasure using your storage service and I want to say a sincere thank you for such good service from the time we needed storage want to say Nathan was especially helpful and and on to Nicole for her above and beyond help. We would definitely recommend your facility without hesitation. Thanks once again. Angela
Angela C | Overall ExperienceThe storage unit was not clean at all.
Abdul N | First ImpressionsIt has been a pleasure to rent from this location for the past 29 months. I will continue to recommend and utilize your services.
Angelique W | Overall ExperienceImpressed by service.
Irene P | First ImpressionsThe building access information was not clear enough to state the specific order of accessing the building and which one of the three access management portals to use. I called customer service at the toll free number availed and I was incorrectly informed that my reservation was cancelled (by one agent) and non-existent (by the second agent). I was insistent on being helped by a an agent who seal with access issues and I was transferred to a third agent who was very knowledgeable and quite helpful. He transferred me to the location GM who quickly realized my confusion and while on the phone with me, quickly resolved my issue in a matter of seconds. I wish I knew calling the GM was an option because two of three customer service agents were either not well trained and/or didn't care enough to resolved my issue. I will recommend the online reservation and move in to my family and friends because it's a fast and very efficient process with a caveat to ensure they are using the correct access portal to gain access to the building. In addition, I would like to commend the Ms. Nicole Goruk, the GM of the location whose help was the only silver lining in this process. She took time off her hours away from work to make sure my experience was swift by providing pinpoint accurate information by guiding me through the process. Give her a raise !!!
Abdikadir A | Online Move InVery well maintained!
funmilola a | First Impressions9
Ernie C | Overall ExperienceRight from the beginning of the rental. I was rented a 10x20 unit that was completely flooded and was told no other unit available so we had no choice but to line the floor of the entire unit with pallets. Then they restricted the times we were able to access our unit. As time went on I at times didn't pay my unit for 6 months at a time but then always completely paid it in full. All of a sudden after my unit was only 60 days in arrears they informed me that it was going up for auction at which time I contacted them and complained because I found it easier paying every 6months rather than yearly. The manager told me that she had every right to put it up for auction after it had not been paid for 60 days. Once they told me it was going for auction I had the option to pay the settlement amount and I sent numerous emails and tried calling numerous times to find out what the amount would be only just to not get a reply to my emails and when I called whoever answered put me on hold for 30-45min at a time each time, before I could even tell them who I was or why I was calling. After being on hold for that long I would hang up and call again and same thing would happen so I eventually gave up. And now they sent me an email (from a no-reply email address) stating that my unit was sold and that I still owed a bill?!?!? I am very upset about the whole situation. I paid well over $3000 in storage bills for my keep sakes, valuables and personal belongings- just to lose it all to someone who paid $381 for it?!? That's totally not right at all.. especially because I tried to contact them and didn't get any reply at all. And even once they said "I will get back to you with the settlement amount" and I never heard back for 2 months- and now my unit is sold...WOW.
Rebecca W | Overall ExperienceNicole always went above and beyond, I will always use this place.
Lila S | Overall ExperienceGreat service, but the software is very glitchy and the links sent to the phones don't work
RAJESH G | First Impressionseverything went very well , thank you
ANNA L | First ImpressionsFrom the wait time to talk to someone to the issues with the setting up of my account online, uhaul is not doing very well. The storage unit I rented and never ended up moving into was unlit, and unsafe, I didn't feel safe here let alone store my belongings here.
Laura T | Overall ExperienceThe staff were very helpful and we appreciate them very much.
daniel m | Overall ExperienceI had a storage unit with you guys for about 5 or 6 years.
Dwayne A | Overall ExperienceAlthough I had called three times to confirm our move in date and that the unit was ready and waiting, when we got there they said they didn’t have a unit available! However, in the end they did sort it out and find us a unit although it took a little time and hassle.
Denise H | First ImpressionsThe manager is wonderful. She was helpful. A while back I forgot to call to extend my rental and she was nice to deal with on the phone and in person.
Nigel M | First ImpressionsThank you
Leah B | First ImpressionsGreat employee working to assist me
BERNITA C | First ImpressionsLocker contents were flooded and frozen to the ground. Was never told it would flood and never offered pallets for the ground. As I complained to the front desk they knew it flooded in the spring and offered no refund . Said it could claim through insurance. I’m not responsible for clean up the frozen boxes and blankets and papers still frozen to the ground. I took pictures of the damage. Also emailed manager with no response today. Sad!! Will never recommend your company.
Karla Y | Overall ExperienceIt was very convenient to rent online. Parking is limited, to load/unload and it is shared with staff. But very minor. The facility was clean. I did worry about the location and the security of the building, but it was all good!!
Lisa H | Overall ExperienceYou need to find a solution to the drainage issues at this location. Your signs/adds state “safe, DRY, secure storage” There’s ice 3/4” thick in my outdoor ground level storage locker. Every locker we drove by that was opened, has pallets lining the floors
Anthony S | First ImpressionsThank you
OLGA D | First ImpressionsI like it here
Christine B | Overall ExperienceWe filled up 1 unit and needed more storage. Being able to book and access immediately was so convenient!
Lisa H | Online Move InGreat facility, well maintained & great staff.
William R | Overall ExperienceBest price out of all the nearby storage places.
Chad B | First ImpressionsYou have the most clean storage that I’ve ever experienced
eRIC h | Overall ExperienceRespectful family business they know what the are doing , I had zero issues with them , placer is safe and warm and very clean , price is good and I highly recommend .
sam r | Overall ExperienceExcellent facilities and staff. Indoor storage is very clean, safe, well-lit and easy to access. I would highly recommend this facility for your storage needs.
Lynda R | Overall ExperienceWell maintained and safe place for storage. I will and recommend this place (Winterburn). Entrance and Exit scanners can use a bit of improvement. Am I glad that I was directed to this place and will guarantee to use it in the future. 😍😃🤓
Avelino M | Overall ExperienceI didn't get the employees name that helped me but he provided exceptional customer service.
Ryan F | First ImpressionsJust need a few more carts :)
Karly W | First ImpressionsI arrived with a 16 ft uhaul van,the tires required air,washer fluid and engine oil. The place that we picked up the uhaul had nothing on site for use. The staff at winterburn went above and beyond to get us on the road A big thank you
derek s | Overall ExperienceAlways easy and convenient. Friendly and helpful staff. Loved the heated space.
Jennifer D | Overall ExperienceI was in need a everything was explained, I was so blessed by the staff and understood as I was going through such a difficult time in my life,thank you personally to Nicole at Winterburn Storage,I will always remember your kindness,God bless...
Tina S | Overall ExperienceLoading bay always full with small cars. Loading bay is a nightmare. Never empty. Should be a limit of 1h per moving or a sort of moving in schedule. 15 min, 30 Min, 45 min, 1h , slots where you can book it.
FAITH C | First ImpressionsThank you for many years of knowing my stuff was safe in my unit at Winterburn UHaul! I used your trucks for moves also...always in great condition and an easy process to rent. Best to you! Marge
MARGARET V | Overall Experienceon line was excellent but i sat on hold for over an hour to be put on hold again and while was talking with your agent she was dealing with another customer while talking to me , very unprofessional and upsetting
Barb S | Online Move InAll good
Kevin C | Overall ExperienceWorst experience ever .will never use their services again.
russell d | Overall ExperienceI was looking for additional storage. The young fellow working the desk was helpful and courteous. Unfortunately due to the popularity of the location a larger space was not available, only a second small space. It was clean and ready to go.
Robert G | First ImpressionsKeep up the good work !
Lenard m | First ImpressionsStaff were really great and helpful ! Would recommend to others and would use again if needed !
Renessa S | Overall ExperienceAll good
Gerry A | First ImpressionsFriendly staff, knowledgeable and got me in and out quickly. Super happy!
Karla Y | First ImpressionsI asked if there was a free lock with the rental I saw on l line, I was told no. When I went to the unit there was a lock in there?
Sherry P | First ImpressionsYeah the new staff are incredibly polite and honest about what they do and don't know. When that arose they quickly and cordially found or provided a solution. Also happy and easy to joke around with, a bonus.
Mateusz S | First ImpressionsNot so well lit at the outdoor locations. It’s summer so it’s still okay. Very clean.
Bob K | Overall ExperienceMajority of my belongings were damaged by moisture and mold.
Dean W | Overall ExperienceThe Staff was very helpful they went above and beyond to help me get a unit! Especial Nicole she was so awesome
Arlene G | First ImpressionsI had things stolen out of my RV. My RV was vandalized and nothing was done till 3 days later when I said the people that did the damage are still there and that they are living in the RV next to mine.
Shawn W | Overall ExperienceThe staff and service itself were great. Just the facility the layout is a bit poor with the parking lot. There’s dolly’s to use for your stuff except no flat surface to roll them off the sidewalk to your car. The lot doesn’t have much parking as it’s crowded with Uhaul trucks and a Genie lift taking up all the spots. You’re trying to use the single elevator where you might be wheeling in multiple dollys and carrying heavy things and it’s set with a quick door close timer and an alarm if you try to hold it open.
Keegan E | Overall ExperienceThis was excellent facilities and excellent customer service very clean surroundings and Friendly employees. I am morethan satisfied and i will definitely refer this location to a friend and family. Thank you uhaul stony plain road.
Rollie A | Overall ExperienceThe person that help us went above and beyond and deserves a bonus!!!
Renessa S | First ImpressionsI was in a situation of uncertainty about my house and belongings with me working out of the country. I chose your storage facility and everything went well. My payments were taken out on my credit card and everything was smooth. Any problems were my own problems. I planned on the storage to be only a short time until I had more definite plans. Before I could return, Covid came along. Travel was next to impossible then my credit card expired. I called my bank as I am working in Cambodia, and they immediately forwarded a new credit card to me in Cambodia. That should have been ok as the number on the card would be the same. But, that was too easy. The card never made it to me. Therefore they couriered out a new card but this time with a new number. Meaning my payments could not be made on my credit card. I had to get someone to pay cash. But soon I will be back in Canada making decisions. It may come to the point where I may be back at your doorstep needing storage again. I would not hesitate using your facility again.
Douglas M | Overall ExperienceThe storage was good. Didn’t like that Uhaul requires a specific lock on their units which gives uhaul access to your unit if they so wanted. You aren’t allowed to use your own lock.
Alissa R | Overall ExperienceStaff was very helpful and pleasant to deal with.
Anna C | First ImpressionsHad over a hour of wait time checking out of storage unit and returning uhal truck nopne at the front desk.
Brandon G | Overall ExperienceI moved out Monday and got a message that my rent it due inn3 hours today I asked the lady at the counter but she said she was to busy to check my locker and she would do it later and email me the info I hope this happened and no charges go onto my credit card
peter s | Overall ExperienceLove everything about this place, nothing wrong with it, the trailer was phenomenal and safe
Brandon F | Overall ExperienceI can't remember the name of the gentleman who served me he Is heavy set with a beard lighter color But he was Super helpful informative polite friendly nice And even though u-haul's computer systems Not only when I rented the truck but when I rented the storage Clearly made the poor guy's job harder as the computer weren't working Efficiently/freezing I didn't even care that's how good the guy is at his job!!
Scott P | First ImpressionsOnly issue is there was a lock on my locker when I first went there after hours. I called u haul the next day and they had the lock taken off. Other than that everything was great.
Brennan W | Online Move InAs to customer service in the facility and on the phone, excellent. The staff were great. The challenge is the wait time - there are not enough representatives to deal with the month end/new month volume that is part of moving and storage.
Kim B | First ImpressionsVery friendly and helpful people working there. I’m never have any problem .Perfect location too . I’m can say excellent.
Jakub T | First ImpressionsLight was burnt out in unit, difficult to see without flashlight
Aleksia M | Overall ExperienceLoved the experience! Will choose Uhaul again!
Holly L | Overall ExperienceThe manager and staff were amazing!
Cuong L | First ImpressionsAlways a pleasure dealing with Uhaul, storage and rentals.
Samih L | Overall ExperienceThe lady that helped me , doesn’t realize but the little simple things that she did for me changed my day and I would highly recommend this facility along with her at the till her customer service was exactly what I needed that day ! Absolutely impressed . And she was the reason !
Shaylee B | First ImpressionsWas happy with my experience up until the last two months. I had purchased a year rental package and was due to move out in March of 2022. I started to receive emails in Jan that I had a payment due. I had already prepaid so I didn't pay much attention. They I started to get "Pre-Lein" letters and every 2 weeks, penalty charges were added to my file. I called multiple staff who said they would clear it up for me. It didn't happen as I kept getting notified. I finally spoke to the female manager there and she said to ignore those and it would be cleared up. I went this weekend to get my stuff and my code didn't work anymore AND there was a double lock on my unit and my account was still deliquent!!?? What a frustrating ending to my experience with this location. I won't be doing business with them again nor would I recommend them. When staff stays they a re going to take care of things, they should. When a manager says they are going to take care of things, they better!! So upsetting.
Karen M | Overall ExperienceThis facility only does walkabouts every two days. My storage unit was broken into and everything I had was stolen. Over $7500 stolen and Uhaul did nothing. They refused to offer me any consolation or any reimbursement. All they offered was two months free rental. This is the worst facility ever with absolutely the worst customer service. They are thieves. DO NOT RENT ANYTHING FROM THIS LOCATION.
Lorna M | Overall ExperienceExcellent operation, service and pricing
Samih L | First ImpressionsThe staf were great but the parking lot was hard to access due to snow ruts.
Clinton M | First ImpressionsAccess card not working Trailer hitch too heavy for me to lift off the truck hitch.
Tricia P | First ImpressionsThere was some issues with the fence not being open when we needed it as we were going out of town but the gate was frozen. It took 2 days to manually open the gate. Which not sure why they couldn't manually open it the first day. But other then that I will be back. Nicole and her staff are very friendly easy to work with.
Jennifer W | Overall ExperienceArrived as instructed to find the gate inaccessible. Was eventually informed after 30 mins of wasted time that the gate was frozen and no one was sure when it would be fixed. After waiting another 20 mins to see if the issue could be resolved I went home and resorted to calling every half hour or so to see if I could move in. After about 2 hours the problem was resolved. Unfortunately it was then dark in the facility and lights did not work - leading to an unpleasant move in while -25C outside.
Paul M | Online Move InWith the various challenges experienced Nicole, Brandon and others I didn’t get a name we’re very helpful Thanks
Dant B | First ImpressionsThere was new guy who was lost but tried his best to accommodate. A coworker came by to help him out and was very knowledgeable and professional. Thanks
George T | First ImpressionsIt had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don’t cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.
BRENDA P | Overall ExperienceWinterburn,my favorite place! Thank you,for your service !
Ivan M | Overall ExperienceVery convenient location for me! Very friendly staff! I highly recommend this location for service!
Dean A | Overall ExperienceVery clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.
Sharron W | Overall ExperienceThe only thing that wasn’t clear was where to enter my code to exit the facility, it wasn’t visible at the gate. Staff were very friendly and helpful
Douglas T | Online Move InThe staff friendly and very helpful
Mustafa A | First ImpressionsThe lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.
Jane F | Online Move InAbsolutely love the two gentlemen at the winterburn site. Can’t say enuf great things about them. They are the only reason I keep returning to this location along with using uhaul.
Kimberly T | Overall ExperienceExperience was generally good, but there were a few hiccups: - my storage unit was not cleaned out from the previous tenant and I had to move a lot of stuff outside of the unit (including rotting food) and clean the floor (with what I could find in the previous tenants stuff) before moving my stuff in. - I couldn't get a hold of the office staff to tell them about the above; they put me on a long hold. I did tell them about it later, however when I came in for another thing. - I had a hard time finding the exit/sign out kiosk the first timenI was there and had to search for it for about 10 minutes. I think the location of that kiosk could be better marked and communicated.
Kevin P | Overall ExperienceThe only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.
Mikael V | First ImpressionsGreat staff excellent service
Myra B | Overall ExperienceStored our belongings to this facility. Not even 3 days our storage got burglarized. It happened in the early morning on a Saturday and they called us to let us know that it’s been ransacked at around 6pm. You guys should invest in good lighting, wireless cameras (yes! The thieves cut the line) and a fence that’s not easy access.
Kyle S | Overall ExperienceI was asked how long the stay would be, I said 4 months, and they noted it down. I later discovered I had been charged for a 5th month despite having been moved out for a full month, and when I called in they told me that when they asked that, it was just a question and they didn’t actually do anything with the information, and that I will keep being charged until I notify them I’m out. Why ask how long I’m gonna stay, make it seem like that information is being taken into account while we draft the agreement, and obscure that asking me that had no purpose and only misled me into thinking I was on a set amount of time?
Garon B | Overall ExperienceThe only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.
Trudy N | First ImpressionsHad everything in my storage unit stolen then when I asked for video to take to my insurance they said they only keep video for a month and couldn’t help me
Troy B | Overall ExperienceThank you for fast and friendly service
Cerebral P | First ImpressionsThe road was terrible and the instructions for the gate were not great. But the guy at the counter was great.
Shannon K | Overall Experience0 stars is better representation of what i would give
Denise W | Online Move InThe manager Nicole is wonderful and all her staff are just awesome
Dwayne A | First ImpressionsThe facility was very very very clean and the employees were very helpful at all times Thanks for a great place to store things Thanks for all your help Len Rombough
LEN R | Overall ExperienceBelow poor, if there are as a rating I had a bad experience
Conrad M | Online Move InBoth unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !
Mark H | First ImpressionsThere is 24 hr access but you need to use the small door. I was unable to contact the staff working at the site.
Tricia P | Overall ExperienceThere are some great staff there that help you in the best way they can, then there are some other ones who are clearly overworked and not impressed to be there and it shows with their ability to provide even acceptable customer service. Paid for 24 hour access and on multiple occasions was unable to get in to my unit l, and the phone call into the store was unsuccessful just to be told "well it should work". I had to go into the office a few days later before I could gain access to my unit. Trying to phone in to speak with anyone is next to impossible and on a few different occasions I waited on hold for 45 mins to be told to hold again, and if you have have issue when you get to the counter when you go into the store expect to get a snarl if it's not one of the guys that are working. I would absolutely not recommend storage solutions from this uhaul facility!! Trailer and truck rental services are decent if you do all the self check in and return on your phone.
Natasha H | Overall ExperienceTried to move in on move in date. Storage unit was locked. And they didn’t give me the proper access code for the gate so I couldn’t move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn’t in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn’t even open until 9:15. I was done moving in at 9:30 but since I didn’t have my lock I didn’t leave until 11:00. Worst experience I’ve ever had and all they offered me was a free one month 24 hour service. Which is only $10.
Alicia A | Online Move InHad an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.
Andrew H | Online Move InI think it's better to keep the customer servic
Gerald G | First ImpressionsThe young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!
Chandra E | First ImpressionsThe staff at the location were amazing and very helpful. First time renting a storage unit.
Crystal M | First ImpressionsEasy move out great experience
Kelly Z | Overall ExperienceAccommodating and flexible.
Ferbert E | First ImpressionsI would not reccomend your storage site to anyone. You lack in every which way possible your management sucks and is a coward that cant talk to her customers.. I still have not recieved my refund on my rv site
Crystel B | Overall ExperienceThe person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from management
Raymond D | First ImpressionsI was going to Rate this place above average and say the staff were very helpful and friendly until I checked out. I had to wait at least 20 minutes before anyone came in to help because the only 2 employees I noticed were outside helping other customers. When one did come in to serve the growing lineup asked me want I wanted and I said " I'd like to check out". Went through the usual locker number and name. Then she asked if it was clean, I said yes then she promptly said" well if I go out there and it isn't clean I'll be checking you right back in". I said I swept it out I also wanted to say it is cleaner now then when I moved in because it wasn't swept out previously. Figured it was better not to aggravate her. I believe the place is understaffed especially coming into the end of the month. 2 people working for the volume they do is ridiculous.
Douglas W | Overall ExperienceExcellent facility
Barry H | First ImpressionsMy google review: Terrible experience at this U-Haul. I rented an outdoor storage space for my camper and the employee had no idea how to operate their system. It took him 4 attempts and 45 minutes just to reserve my spot, even though I had reserved online, and called ahead before I arrived. I was told conflicting information, one person said I needed a lock, another said I didn't, the employee reserved me a slot that apparently didn't exist. It was no surprise when I went to drop my camper off for the first time, my swipe card didn't work, and of course it was after hours. The security for the outdoor storage is terrible (anyone could jump the fence), and it is more of a storage dump for garbage than for campers. Needless to say, I turned around and cancelled the next day.
liam h | Overall ExperienceThis location is very busy and the staff are great!
Deverell C | Overall ExperienceDavid did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.
Carmen R | First Impressions10x10s could actually be a 10x10 if you take a tape measure to it considering since I don't wanna be paying for storing your concrete but overall then that i give you guys a 3
TERRANCE O | First ImpressionsI reserved a storage space a week ago and went to move in. The staff were very helpful and when i went to put some stuff in the unit it had 2 other locks on it advising another renter they had not paid their bill. These notices were on another 9 units just on the way to the elevator. So i was rented a unit that wasnt even available. Upon going and advising the staff they let me know thay didnt have anything else available. She said she would call and let me know before they closed after her walk around. I didnt receive a call and had to empty my car load back into the house. So now im looking at alternatives to uhaul as they are not reliable. I dont have the time to move my stuff more than once into a space i was rented and they didnt even KNOW wasnt available. Its ridiculous.
Carrie W | First ImpressionsStorage unit was dirty. Lock they sold was poor quality. Staff were slow and unaccommodating.
Joshua E | Overall ExperienceMy unit was changed and way to small now have to rent second one but other that was good
Jamie M | First ImpressionsThe office is well laid out and clean and tidy. All around the newer part is clean. When we went to look at the drive up storage unit the weatherstrip along the bottom of the door was missing and the unit hadn't been swept out. That was on a sunday, tuesday was there to unload and the weatherstrip hadn't been installed nor had the floor been swept. In front of the container found rusty nails and bits of metal laying along the roadway between the storage units.
Douglas W | First ImpressionsThe staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaS
Fatima S | First ImpressionsThis is 3rd time, to the same facility! That explains it all
Ivan M | First ImpressionsMore then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!
Julie M | First ImpressionsAmazing service and staff. Keep up the good work,and stay safe.
Rodney G | First ImpressionsNicole was great! We had a few hiccups during our stay and she did everything she could to make it right. She was kind and upfront about it all. We appreciate management like that.
Jocelyn B | Overall ExperienceThe unit we were given was very dirty - oil stains all over the ground and the unit was covered in dirt/sand. It had not been swept out.
Joshua E | First ImpressionsUnfortunately shortly after we rented the unit my husband realized it wouldn’t work for us. The staff member I dealt with was very understanding and kind. We had no issues at all.
April B | Overall Experiencecheck in/out process not properly explained, set off alarm.
Mike M | First ImpressionsThe storage container is dirty, full of ice and water. I was given another shed... only it belonged to someone else. Was given another unit, it was clearly too small. Ended up taking the dirty shed and laid boards down so my belongings don't get damaged. I had UHaul labour on site and I had to pay them for waiting around. I had no where to put my dust. I asked for the garbage and was immediately told I would be charged if I want to dump garbage. I explained no it just dust and dirt and some broken glass. I was instructed to put it by the tiny tiny recycle bin. Weird.
Deverell C | First ImpressionsI haven't had a storage unit in this well known for being scumbag run by a bunch of inhumane obese losers that steal from the customers. This location made me lose everything and 3 years later they are harassing me with spam emails. I think they are fraudulently using my name and I'm going to hire a lawyer to find out. I hope someone burns this location down with the staff in it. Not a threat as I'm not stupid, simply freedom of speech. I will never in a lifetime rent u-haul again and I'll let anyone that listens know why not to as well.
Patricia G | Overall ExperienceThey need to fix the website. I cant pay o line but my account is there with nothing on it
Brandon V | Online Move InThe first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.
Brianne T | First ImpressionsThe gate sometimes didn't close. The light wasn't working in our storage unit.
Evelina S | Overall ExperienceI had a good experience.
Grant K | First ImpressionsThe staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn’t arrive until shortly before their closing hour, I was assured that they were there to help me, and didn’t rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!
Angelique W | First ImpressionsThank you
marilyn V | Overall ExperienceI've had storage in the past at this location and they have always been excellent, if I need storage again I will definitely come to this location. Great job team 👍👍.
abraham d | Overall ExperienceFacility was excellent. Staff were professional, helpful and kind. Overall excellent experience. Thank you. Carmen Kennedy 587-988-1666
Carmen K | Overall ExperienceNicole & staff are the best @ what they do! Experienced, helpful, knowledgeable & simply awesome Above & beyond to help Luv luv luv the place
Nancy L | Overall ExperienceHave had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.
William R | First ImpressionsBraden was an amazing help throughout the entire process!!! The move-in was a breeze!!! The move-out was pretty simple!!! My storage location was very convenient to the door. Overall, I was impressed!!!
Tyler G | Overall ExperienceThe manager and staff were always pleasant and helpful. I would recommend this Uhaul Storage to all my friends and family. Thank you so much for your service! Heather M.
Heather M | Overall ExperienceVery clean, convenient & well-maintained facility. No complaints from me, yet.
Arne H | First ImpressionsI love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal with
Jennifer W | First ImpressionsExellent place ! Helpfull staff!
Ivan M | Overall ExperienceI hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.
Irina V | First ImpressionsI moved my precious items, my life into this facility where the staff seemed sane and professional but turned around and evicted implying I slept in my unit which was absurd and absolutely not the case. I had my uhaul booked to remove my things next day the manager Johnathan said I wouldn't return the truck when I've always returned the trucks on time paid in full cleaner then I rented it and no reason to imply I slept in my unit as I came and went once a day he was 100% just bullying me because I dressed different and or being native he just outright didn't like me. I had to leave all my items outside for the night as I hadn't planned another truck being denied for no reason by this jerk Johnathan. I lost everything, they stole nearly everything. I'll never forget that. Karma will pay it's due to these scumbags at winter burn uhaul one by one the greasy fat losers will suffer a great loss then spend eternal in loneliness like I felt that cold day. Please do not support or rent from these people they are rotten terrible pathetic excuses of human trash.
Patricia G | First Impressionsthe only thing I would add is that when accessing the facility after hours, the track on the small door is very cumbersome to get the carts over and through when the access to the sliding doors are turned off. if this could be removed it would help out immensely. I'm not sure if this is possible. thank you for allowing my comments.
Susan P | Overall ExperienceThe staff was great with assisting with a quick move out. Thank you!
Jessica P | Overall ExperienceSomeone did hit and run to my truck, which was right in front of cameras. But the manager was unable to pull the recorded images or videos. Secondly there is no schedule for the manager, usually he is not there in office hours. Lot’s of littering on my truck, I found dirty pillows, towels, etc on my truck. Front desk guys are awesome, like Braydon and Cataline, but unfortunately they don’t have all the authority’s, if the manager is not there
R w | Overall ExperienceNeeded a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted gesh
Shannon L | First ImpressionsThe billing process was frustrating. When something went wrong on your side, letters were sent out without first contacting us personally. These letters got to a friend before they got to us. There was no email or phone call. Both times, the payment didn’t go through due to problems on your side which could have been addressed easily with a phone call (Free) and quicker than by letter (paper, envelope, stamp, irritation to customer).
Floyd B | Overall ExperienceAsst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.
Nitin a | First ImpressionsBest storage facility in Edmonton.
JACOB A | Overall ExperienceThe young man named Breadon was very helpful and very knowledgeable he was very professional.
Dallas S | First ImpressionsPerfect place to do business with / friendly people
Darren F | First ImpressionsJonathan and the lady I made reservations through were fantastic!! Highly recommended
Ari S | Overall ExperienceOverall the experience was good. The only problem is I was being charged too much for the storage unit with a third of the space being taken up by an air duct. Maybe don’t charge full price for that into.
Guenivere s | Overall ExperienceWe have been dealing with this particular U-Haul location for many, many years and are currently renting two additional units. We have always found their service to be friendly, helpful and timely even through management changes and construction.
Dale R | Overall ExperienceManager would not return my calls after evicting me very unprofessional in my opinion
Michelle H | Overall ExperienceWhen i got to the store i went straight to the counter, there was only one other customer buying a few things, not busy at all 2 staff were working, It took staff an hour of my time to get me set up on the computer, then another 30 plus minutes to take me and show me where the stall was, takes me to my stall to find out it was rented already, then need to wait to get a different unit and then wait to get a pallet placed in the unit. I went back up to the office to see where the person went (i waited over 15mins) and you had a customer outraged because he was waiting for an hour and no one was helping him, i read all the reviews for this store and majority of the reviews say the same thing, and against that i came anyway and thought it couldnt be that bad...but indeed it was.
Theresa R | First ImpressionsI had my unit broken into. A large quantity of my goods were stolen over the course of weeks, because I was never told that someone broke into my unit. I was then told that there was nothing that could be done and it happens. Now sometimes things do happen; but I can’t say enough bad things About how the staff handled the situation once it did happen.
Kyle G | Overall ExperienceStaff are very friendly, helpful and accommodating. We didn’t make any reservation for the storage room that we needed because we were told on the phone that no reservation was needed . However, the staff at this site was able to recommend better storage units for us.
gary c | First ImpressionsThere was camera's and a security gate, but I didn't have a light in my unit the whole time which I did mention. I also had a hard time getting through when I called the majority of the time. Besides that staff was helpful and friendly. I had another storage unit I let my daughter use but then didn't have access to make arrangements on afterwards so it cost me an extra $260.00 after she had moved out which I didn't appreciate. I've been a long time customer spending at least $5000.00 with Uhaul over the years. I also had mice in my unit which went though some of my stuff and not done unpacking it all so not sure all the damage it caused yet. I think there should be better ways to deal with the mice situation as in under door guards to keep the mice out.
Kristen c | Overall ExperienceAbove and beyond. The young man that i dropped the vehicle to is doing a great job He was quick friendly easy to talk to and rushed to help me check the vehicle in. My opinion, he should get a raise or a bonus. Really impressed with the guy I the front who signed me in for the rental and storage. He was polite a knowledgeable and I was out the door with keys and a storage unit in under 20 min. Good help is hard to find. They both left a good impression. I usually don’t take the time to fil out comments but to let you know they are Defiantly good assets. In udndddss da
Dustin K | First ImpressionsI have bee renting a space for storing my Blazer about a year now and I feel confident about the security Uhaul has on storage for customers. I am happy also Uhaul management amended my storage fees to match my pension dates for 9th of every month to 30th of every month. This request is in effect now and ensures me that my preauthorized payments to Uhaul moving will never go delinquent till I no longer need storage which will be soon.
Len N | First ImpressionsNo light and the overhead door would close if not propped up.
Bradley H | Overall ExperienceThe staff were very friendly and helpful. They allowed me to leave the trailer there because I had had such a horrible experience when renting the trailer (in Victoria). They did not have any locks as someone had come in the night before and purchased them all so I had to use my own. My husband is coming in a few days with another load and he will purchase one then. Thank you for your help.
Carmen K | First ImpressionsI was happy with the experience. I had a minor issue with the alarm and a few times there was a bit of a smell, but the building is new and clean. Well done. Thanks
Mark R | Overall ExperienceGreat group of people. Friendly staff and pricing that for me is worth the drive out from the city:)
Randy K | First ImpressionsStaff are helpful and friendly.
Susan P | Overall ExperienceThis has been a nice, friendly experience. My special thanks to Nicole, who was especially helpful and, always polite. Well done, Nicole; thank you. Other staff members were also friendly and helpful. -RSI.
Ronald I | Overall ExperienceGood
sajad h | Overall ExperienceVery helpful staff
Ivan M | First ImpressionsI have used uhaul a lot within the last few months. From renting two vehicles and renting a storage unit. Not enough staff and always waiting. Staff giving the wrong information regarding storage units. I will never recommend uhaul Winterburn in Edmonton. When you’re in the business with customers. You do what you can. Worst experience ever.
Samantha-Lee S | Overall ExperienceJohn and the staff were awesome to work with for both the truck rental and our storage locker.
wayne m | Overall ExperienceGreat Staff , I will miss them 😊
Carmen B | Overall ExperienceMy stuff had better storage than it did at home! Great place to leave all your things.
DAVE F | Overall ExperienceVery clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...
sam r | First ImpressionsI didn't like the waiting inline they should have more then one worker
Lindsey M | First ImpressionsThe uhaul agent may have been to most accommodating and knowledgeable agent I've encountered in my lifetime. Truly amazing support...
Mike B | Overall ExperienceGreat experience but whish the large sliding door opened with the pass key after hours.
Jeremy P | First ImpressionsUnbelievable service above and beyond. The staff and management directly went out of their way to make us happy and cooperative every time we visited. Great attitude Great People Great store 5Stars
Jamie N | Overall ExperiencePure awesomeness well done
Warren A | Overall ExperienceThe staff make the experience really easy from start to finish.
Robert H | Overall ExperienceMet expectations and got a good deal on the rental rate.
Dustin M | Overall ExperienceWith very minimum staff on hand, they were very professional and proficient in assisting all customers that were present.
Ian L | First ImpressionsThe manager Jonathan and employees at this location were the worse humans I've ever had the unfortunate times of renting anything from. They especially the manager discriminated me for being homeless
Patricia G | First ImpressionsWe mostly dealt with Dan who is an amazing and friendly person. He always made us feel welcome, he is very knowledgeable about products and pricing and made sure we understood everything.
Tanya L | Overall ExperienceWell maintained storage facility.
Virgilio C | Overall ExperienceThe line up was really long n I went online to not wait in lines so that really sucked.. not enough workers
Olivia T | First ImpressionsWe were very happy with your facility. We would recommend this facility to anyone.
MR. A | Overall ExperienceThank you U-hall
Christopher C | First ImpressionsVery helpful and outgoing
Tyler G | First ImpressionsThe staff here are very cool people too deal with. The manager Jonathan was very accommodating with me when I had a problem with my moving process that could've cost me money but he helped me save.
William K | Overall ExperienceThe people at the Winterburn Uhaul were great. Friendly, professional and helpful
Koreena F | First ImpressionsThe staff was extremely friendly and accommodating. They went above and beyond to help ease the stress of moving.
Michelle F | Overall ExperienceThe customer service rep was thorough and answered all concerns.
david w | First ImpressionsWell priced, very accessible and clean. Quick arrangements. Thank you.
David T | First ImpressionsThough there was some confusion on the availability of a store room, the clerk was very helpful and resourceful.
Floyd B | First ImpressionsService was great, staff was very helpful. The problem was he was the only one in the store to help.
Robert C | First ImpressionsU-Haul trucks/trailers should not be parked in loading dock area. It is very difficult to back to loading dock with a large trailer, and get proper placement for loading. Blocks others from loading
peter B | Overall ExperienceThe storage was nice but had a hard time to get into the storage ,I paid them for 24 hr access & the whole month couldn’t get in after hours ! Drove there like 3 or 4 times after hours , waste of time
Itayi B | Overall ExperienceOriginally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.
Douglas M | First ImpressionsGreat customer service
Harry S | First ImpressionsVery clean facility. Very competitively priced. Very easy to get to and use. Very friendly and professional staff!
des d | Overall ExperienceThe door to my unit does not go all the way down and leaves a 1 inch gap for rodents to get in unit 625
Graham n | First Impressionsstaff were amazing
Stephen K | First ImpressionsRenting a storage locker was painless, and Daniel was really helpful!
Carla S | First ImpressionsThe counter seemed to be under staffed with long wait periods for service. The charge for a full month and not being prorated for days used in a month's billing is very cheap.
Deirdre P | Overall ExperienceN/A
DORIANN B | Overall ExperienceExcellent personal, just need more than one during busy morning rush.
Marvin M | Overall ExperienceStaff was very accommodating for all of my rental and storage needs. Will definitely use the services again. Thank you.
Theresa C | Overall ExperienceGreat service.
elizabeth t | First ImpressionsWonderful staff keep up the good work.
Dan G | First ImpressionsThe ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.
Mark P | First ImpressionsI felt our contents were always safe and the facility is great - clean, accessible, well lit and with friendly knowledgeable people!
Robert R | Overall ExperienceDue to the time of the month and how busy they were my service was personal and very professional. So glad I chose uhaul.
Gladys K | First ImpressionsClean, easily accessible and reasonably priced. Location of the facility, along Stony Plain Road, is convenient.-
wOLFGANG s | First ImpressionsNA
Virgilio C | First Impressionshttps://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.
Scott W | First ImpressionsGREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .
ALAN D | Overall ExperienceWas very pleased with the price and service we were given
thomas w | First ImpressionsEveryone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend
Mark T | First ImpressionsMost helpful and polite location I’ve ever had to deal with.
Teresa M | First ImpressionsStaff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.
Tracy L | First ImpressionsFriendly staff!
Erin H | Overall ExperienceThanks for everything
Tamara B | Overall ExperienceIt was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.
laura m | Overall ExperienceNo problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!
william g | First ImpressionsOur move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!
Mike B | First ImpressionsReally nice and helpful. Really happy with the service with the service.
Connie M | First ImpressionsU-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street
Dawn B | Overall ExperienceSigning up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.
Len N | First Impressions218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.
des d | First ImpressionsThe only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack
Michael R | Overall ExperienceWill use again in the future
Jeff S | Overall Experienceeverything seemed fine to me.
Janice S | Overall ExperienceCentral booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks
Karen B | Overall ExperienceVery helpful staff, especially since we all had to be flexible due to extreme weather
Steve B | Overall ExperienceSecure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Thank you!
Paige S | Overall ExperienceThank you..you guys were available for when I needed u..no one else was Jamie
Jamie Z | Overall ExperienceVery clean, safe, and convenient. Staff is also courteous and helpful.
Peter B | Overall ExperienceVery well lit and easy to enter
sidney h | Overall ExperienceThanks for the great service
Ufuk K | Overall ExperienceIf someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me
Katrina I | Overall Experiencewent above and beyond!
Anderson C | ReservationVery bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.
Darcy M | Overall ExperienceI like the fresh clean environment.
Melanie O | ReservationVery good customer service very satisfied thank you very much
Ron L | ReservationI appreciate your service and would like to use u-haul storage facility again if I need.
Jenn N | Overall ExperienceI was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.
Brendon C | ReservationThe biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.
Kristi U | Overall ExperienceTwo things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales
peter B | Overall Experience.
KEVIN C | Overall ExperienceVery nice to work with , Fast service and clean units
Jeff S | ReservationStaff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.
Becky B | Overall ExperienceI didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre
julie a | Overall Experiencewent off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.
Bill M | ReservationI still haven’t received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.
leo l | Overall ExperienceStaff were friendly, attentive, and competent! Thank you very much.
NEIL B | Overall ExperienceEverything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.
Aaron K | ReservationI would use uhaul again
JAMES M | Overall ExperienceAgent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?
Linda C | ReservationThe 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox
Suzanna M | Overall ExperienceVery pleased!
COLLEEN C | Overall ExperienceDarcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn’t know how much she helped me out. Thanks uhaul and Darcy!
Scott L | ReservationAmazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Highly recommended.
Michael K | ReservationEverything good, the service and the new building!
Marcelo M | ReservationI booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.
ashley l | ReservationOffice was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.
Tesleen M | Overall ExperienceThe gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to
walter t | Overall ExperienceAverage in every way
GLORIA K | Overall ExperienceService from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.
Verlie S | Overall ExperienceI have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!
WARREN S | Overall ExperienceGreat service all around
darrell m | Overall Experience