Customer Reviews for U-Haul Moving & Storage at 47th Ave and Hwy 99
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Friendly and helpful.

Rating:

5.0

The GM, Brittany P. Was wonderful, helpful and patient. I was a customer for 4 or 5 years and have not one complaint to report. The other people I spoke with on the phone were consistently efficient and friendly. Thank you H-Haul and co.

Rating:

5.0

Our family has used this facility for many many years. It has always been a pleasure to do business here!

Rating:

4.0

Brittany was so graceful to work with!! Her and her staff were very helpful and ready to help in any situation. Made sure I got the best storage that fits my needs and when I was ready to move out it was a smooth easy process. I had a good experience my only concern would be the price!! There are other storage units that are economical priced and the only reason I didn’t move is because of the hassle it would be to me.

Rating:

1.0

Expensive to close out a storage .

Rating:

1.0

Horrible experience. I would never come back, the entire process was awful. I would recommend public storage any day.

Rating:

5.0

The people were there at the facility but didn’t answer the door or help on the premises. I had to go to another promise to receive service which was inconvenient.

Rating:

4.0

I was able to get a larger unit and turn in 2 smaller ones cost of smaller ones was applied to larger.

Rating:

5.0

Great place. No real issues. Staff are great at this location.

Rating:

5.0

This company always meets my expectations.

Rating:

5.0

I really appreciate the way my storage needs were handled at this Uhaul storage place! Very convenient location, hours of access, and the rates are much better or lower than other storage facilities. Highly recommended! Will use again if I will be needing storage in the future!

Rating:

5.0

The lady that worked in 8/29 she was awesome kind and carding about my needs she had short hair and drove a black jeep

Rating:

2.0

No one was there to give us access I had to drive to another location to gain access … the storage unit was a lot smaller than advised over the phone But the people working at the alternate establishment was very helpful

Rating:

2.0

To irrigated to review property

Rating:

2.0

The “ office “ workers are rude. One of them ( female) sits behind the desk but doesn’t know how to do anything ( she said it herself) Romeo watched me struggle with my lock. I asked him for help or to cut it off since it was my last day. He told me call a locksmith ( he was in my face with a cart FULL of tools ) said he COULD do it but he didn’t want to.

Rating:

4.0

I like u haul it was safe and clean

Rating:

5.0

No bugs or rodents in my unit. I had the storage over a year, without going to check on it.

Rating:

3.0

We returned a u haul truck the same day and found it rediculous that we couldn't get the promotion rate which was a one way trip and and receive a free month storage, (Which nobody told us of your promotion deal when we rented the truck.) We tried to get a storage where we rented the u haul on Florin rd sacramento ca, they didn't have one available (which wasn't our fault) and we still had a lot of our belongings in uhaul truck and no where to bring it and the only one you had available was on 47th and Stockton Blvd in sacramento calif. The lady said our only option was to empty uhaul truck out return truck then rent another truck and storage unit to get the promotion which made no sense to take everything out then put it back in another truck again, I'm 65 yrs old ond that would of been way to much work for me. We asked to speak to a supervisor to try and help us but lady said NO one could help us get the promotion. I'm just very disappointed with uhaul employees for not telling me about the promotion in the first and for not trying a little bit harder knowing my predicament Thank you, Kathleen Lynch

Rating:

1.0

The staff is not good bad management

Rating:

1.0

The rental & move-in process was fine. But I needed to upgrade the unit size. So I called & they were friendly & accommodating, stating that they would simply charge my account $25 for the difference. We moved over to the bigger unit. Then found my account had been charged for both! That was only because of a notification I received for a failed auto payment on one of my household bills. When I contacted U-Haul about this, they told me the 1st payment was refunded, but would take 5 days to process. Had I been made aware of that in the 1st place I wouldn't have allowed it. I do not have a bottomless account as someone there must have assumed! I have a budget that I mind carefully! Now I have bounced & late payment fees on top of everything else I cannot afford for at least 5 days (like gas to go to work) on account of U-Haul storage's unannounced charges! I'm moving out!

Rating:

5.0

communication is super perfect

Rating:

4.0

Pleasant experience

Rating:

1.0

I didn’t move in and didn’t get a refund very disappointed

Rating:

5.0

Very helpful

Rating:

3.0

Staff was not in office

Rating:

5.0

Nice nd clean

Rating:

5.0

And like I said, in the comments before you, Hall is been my go to company since I’ve been in Sacramento California it’s a good company

Rating:

3.0

I feel all storage company’s would do better with 24 hours acces and access to light in the unit

Rating:

4.0

Everyone is helpful and friendly.

Rating:

5.0

U-Haul is very great support for you in time of need. The support is 24/7 online for any questions and I was able to relax in a manly time frame from the prompt service that was provided. Thank you all for the support 🙂🙂 I want to give a shout out of great hospitality to Auburn Blvd, and 47th & Stockton boulevard thank you ALL

Rating:

5.0

Storage arrangement was quick and easy. The office was at a different location to fill out paperwork, but it wasn't very far to the actual storage site. I've used this same facility several years ago. The facility is very secure, well lit and properly maintained. Both the office and the storage are easily accessible via either the freeway or local streets.

Rating:

5.0

Was not aware that U-hail had storage spaces available. I was looking for a location near me to ren a truck. It is when I found out that U-haul had storage spaces available then I inquired and the rate for the unit I needed was much lower than any others. Thank you very much. The staff was very courteous and helpful.

Rating:

1.0

Not helpful at all - way understaffed and completely unprofessional.

Rating:

5.0

Thanks for your good service

Rating:

3.0

Eric Garcia was very pleasant and was able to explain all things required for getting me started in my newly rented unit.

Rating:

5.0

Needed a bigger storage when I arrived at move in. Called office and they were extremely helpful and accommodating with setting up a new storage unit

Rating:

2.0

I had a good experience with the old manager Betty. She was always super helpful. With new management that changed.

Rating:

1.0

While at the facility someone drove their car hitting my items and nearly me and my family while storing our belongings. They driving in a rage at a high speed. The manager was notified she never came by to address the issue with me or my family to see if we were okay. Several items were damaged

Rating:

1.0

My storage unit was broken into in November, 2021. The manager st the time, Michelle, would not let me see the security footage or release it to the police when asked. Michelle was rude, nonchalant and didn't take any responsibility as a manager should. She wouldn't return my phone calls or questions. She refused to get me a new unit because I didn't feel safe there. Absolutely disgusted with how she handled or didn't handle the situation. New manager came, Brittany Peralta, and was more helpful and professional. But paperwork was never updated. Michelle's contact information is still on all paperwork. Customer service is poor when calling in or going into office. Seems like all employees are reluctant to want to help. They don't know how to answer questions, they don't know how to explain billing, or any of the procedures. I've wasted a ton of time trying to communicate with this place. Seriously unorganized and messy. The owner and manager were unwilling to speak to me on the phone to resolve a payment issue and give me access to my unit. Left me dealing with a new employee that couldn't help me. Even after paying, I had to wait until the manager was in to gain access....24 hours later. Completely unacceptable! I have worked in customer service my whole career, never dealt with this many issues. I have moved out of my init because of it. I'm fed up, not worth the headache and i can't trust my belongings are safe. This place needs a complete overhaul.

Rating:

3.0

Office is understaffed. Long wait. No place for handicapped person to sit while waiting. Unit was locked when I arrived with truck and helper to move in. Had to call and wait again for someone to come and remove lock.

Rating:

5.0

Employees are very nice an helpful

Rating:

4.0

Luis was very helpful.

Rating:

4.0

Great office help. Very friendly and eager to please.

Rating:

1.0

I made an online reservation to move in a 6x5x8. When I arrived and moved in a dresser that was 6" it did not fit. I called the local managing store on 44th and did not receive any help on getting the issue fixed. I had to leave and find a storage unit a few blocks away with no assistance from the team.

Rating:

5.0

Only problem I had was resolved in 15 minutes

Rating:

5.0

Was very impressed with the help I received. Price is good. Receive good service. Could not Have been no better. Was excellent service.

Rating:

5.0

Great service

Rating:

3.0

You raise the rent wasn't notified

Rating:

5.0

great vibe from the company!!!!…

Rating:

5.0

This location had knowledgable, helpful and friendly service

Rating:

4.0

So far all is well

Rating:

4.0

i was pleased with the staff and place of storage

Rating:

5.0

Fast easy no problems at all

Rating:

5.0

It was a difficult day but the staff work diligent and knowledgeable and engaging to know that I was being cared by the best of the best. I could not be more satisfied with the choice to go with your company. Thank you, Ron Cummings

Rating:

4.0

I want to say. U-Haul was a great experience for me. At that location on 47th and Stockton. Your employees were super great! Thank you for doing business with me!

Rating:

4.0

Storage was good. I put a sticky mouse trap and poison. Caught one but had no problem since I had no food. Rented for four years and the price was good. Raised the price once. Customer service was good. I moved out because I moved out of town and found a cheaper and bigger storage facility in my new city.

Rating:

4.0

I wanted to take advantage of the free month but it seems like the request didn’t go through.

Rating:

5.0

My experience at uhaul was a pleasant visit the staff was very kind and helpful with explaining all of the rules and regulations.

Rating:

1.0

Absolutely a horrible experience. After loosing my Mother in Law in December to her Husband kilking her,all our pictures of her and items left to us where in this unit. Arrangements were made with Monica to pay 300$ and empty the unit. I called to inform them my wife had covid and waa given extra time to make a payment. Upon speaking to an employee at the local office which i have the entire conversation recorded he gave me permission to pay in full by Sunday. An email was recieved Tues saying my unit was sold. Im hurt im disgusted and i feel your company betrayed me and lied to me and because of that items were lost that i can never replace not even if i had a million dollars.

Rating:

5.0

Monique was very nice, and presented different options.

Rating:

1.0

I don't want to comment, because I was raised to practice, if you don't have ANYTHING nice to say, then don't say nothing at all! Do better!

Rating:

4.0

Good people for sure.

Rating:

5.0

Enjoyed doing business with U-haul,you made it for me thanks 😊

Rating:

4.0

Attention to service was top-notch! Only con was the wait time.

Rating:

5.0

To whom this may concern: It is a pleasure to report that Betty Hay and her entire team have been nothing less that superb during the last seven years I have had the privilege in utilizing the services of Betty's U-Haul Sacramento West-side store. Betty and her team have and continue to perform in a highly professional manner in all their dealings and have shown the utmost courtesy and accommodation with regards to all my storage needs. Betty and her team have brought great credit upon themselves, Team U-Haul and they reflect the high degree of standards and customer satisfaction that the public has come to expect of U-Haul'. Very respectfully, Joe Joseph J. W. Motsch U-Haul Storage Unit:1008 4948 Hoen Avenue Santa Rosa, California 95405 Tel: 202-805-3754 Email: skycrosser111@hotmail.com

Rating:

5.0

The staff was exceptionally professional and courteous. All questions and concerns were addressed satisfactorily and I was more than pleased with my experience!

Rating:

5.0

Overall the service is excellent. The storage rates are reasonable. The staff is friendly and professional.

Rating:

5.0

She's straight forward...very fast paced even though facility was packed...

Rating:

5.0

I was happy to get the storage to store all my important belonging . Any time future I have to take the storage will be with you guys again . Great service 10+ . Thanks 🙏 08.03.2021 .

Rating:

5.0

Checking in and out was pleasant. The sale associate was knowledgeable and nice.

Rating:

5.0

Manager and Staff were AWESOME!!! I’ll be sure to refer family and friends 👍🏽Also Great Joh on the moving supplies reasonable prices

Rating:

5.0

The Storage is in a seedy part of Sac. I understand why they needed to call three references at 8:00 am on a Sunday to verify my identity.. No Joke! You would think you were dealing with the FBI/ DOJ or INS. Ridiculous to say the least. Glad my stuff was outta there quick as I worried about my personal safety in broad daylight. Gals at Uhaul are professional and courteous it’s just the area where it’s at it is bad.

Rating:

5.0

Everything was great. I appreciate the security level and gate recognition when arriving and leaving. I wanted a larger storage unit and had trouble getting connected with an agent over the phone. After a while, I was told there were no larger units available. We made it work!

Rating:

5.0

Good price’s and friendly

Rating:

1.0

I moved out of my unit and was unable to use the online move out feature. This resulted in me being charged another month of rent. I called to rectify the situation. The manager (Betty Hay) said that they reversed the charge twice after I called. However, the charge was never reversed, which I confirmed with my credit card company. When I emailed again I received a snippy response saying that the charge was reversed. My credit card company again confirmed that the charge was never received. The manager has now lied to me twice. I will be contesting the last rental charge with my credit card company. I would never recommend U-Haul to anyone.

Rating:

3.0

Have tried to call office during business hours and no answer. I have my key card to return. I left before I read to leave it in site.

Rating:

5.0

I loved that fact t that I could use a gate card instead of having to put in a code to enter that was new and convenient

Rating:

5.0

Both Lisa and the gentleman with the long hair were wonderful. He went above and beyond normal customer service

Rating:

5.0

My overall was EXCELLENT. The staff was great. Getting ahold of a person or staff was horrible.

Rating:

5.0

I you are a good Business

Rating:

5.0

Everyone was professional in dealing with my needs

Rating:

5.0

Only wish that you could have changed my payment date that was the problem with payment being late

Rating:

5.0

33

Rating:

1.0

44th street location is sketchy. There is someone living in a unit next to mine. Unit did not fit a 6×12 trailer contents as advertised. Doors don't fully reach the ground to protect from vermin.

Rating:

1.0

You need new people to oversee your storage facility on 44 street in Sacramento CA. They were never available to assist customers with problems when needed. I had to have 5 padlocks cut off my storage lockers due to someone ruining the locking mechanisms on them from trying to be unlocked without the correct key. I had 24 hour acces to my storage locker until I filed a former complaint with corporate about having locks cutoff. Then Betty Hay made my account for storage un-accessible after 10 pm at night. I was told it cost extra to access my storage locker when I needed to put things in there due to an emergency. So during my move I had to leave things behind in California and continue with to Louisiana without some of my belongings because I could no longer access my storage unit after 10 pm. I am still requesting my refund of $800.00 for the removal of 5 locks from my storage units. That is not including the costs of replacing the locks each time I had to have one cut off.

Rating:

5.0

Had a great experience there. The staff always made me feel welcomed and felt peace of mind having my inventory at that location.

Rating:

1.0

Not enough operators, to hard to speak to anyone, your systems problems, your personel no paying attention, items needed and chosen not avaible and more.

Rating:

5.0

Becka (totally missed spelled her name) was flipping AWESOME. TOTALLY would recommend that anyone speak or deal with her will have someone patient, kind and super helpful. Im glad she helped me with my storage.

Rating:

3.0

Because of the pandemic everything got complicated covid-19 made a lot of businesses shut down their business hours sooner than usual we rented this place because of the hours the location and the cleanliness and friendliness of the people

Rating:

5.0

I Really Like/Enjoy That We Can Enter/Exit With A Key Card and Not A Button Pad,This Is Very Cool,Especially For Rainy Days

Rating:

5.0

Unit was secure but I never saw lights?

Rating:

4.0

The gate often had issues and was wipe open when we arrived. At times people were lingering on site that were not customers or employees probably due to the gate issues

Rating:

5.0

Thank you Betty for your great customer service! Appreciate you!

Rating:

1.0

I cancelled my unit on line and it said that they would clean it out and they quoted charges on line but then they called and said that they could not do it and I would have to come and take care of it myself. Then all of a sudden my credit card wad charged 50 dollars and when I called they said it was because they cut the lock off. They never give you the right information and then asked if they could charge my card again for 50 dollars to clean out the storage. I agreed because I couldn't get there to do it. The lady basically said I was lying about the cost on line. I will never use this facility again and I will not recommend it to anyone.

Rating:

5.0

Great Service.

Rating:

5.0

Betty Hay is outstanding! She is the gold standard in customer service and was tremendously helpful throughout this process!

Rating:

2.0

The manager, Betty is extremely combative and rude she seems to enjoy frequent confrontations and seems to enjoy any opportunity to assert her authority in all situations. I have never had a negative experience with her personally but whenever she is around she seems to be arguing with someone and is so aggressive and confrontational it’s uncomfortable to be around.

Rating:

1.0

Betty the owner or whatever very rude lady suspicious and prejudice

Rating:

5.0

The Staff have always been extremely helpful. The location of my unit is always very well maintained. I have recommended u-haul to multiple friends. Thank you uhaul, for making it easy and uncomplicated 👍.

Rating:

5.0

Good experience, wonderful staff!

Rating:

5.0

Staff was very accommodating and professional.

Rating:

5.0

Betty was great! I recommend this facility for clean and efficient self-storage.

Rating:

3.0

The check out was great. Thank you 😊

Rating:

5.0

I moved my things out of storage and didn't know how to close out my account. Betty was very helpful over the phone going over the necessary steps.

Rating:

4.0

My unit was clean when I originally got it and the people who helped me set it up were very helpful. To close was easy in and out less then 5 mins.

Rating:

3.0

The process was rushed and they employee gave me an access card that didn't work. The faculty was offsite so it was very inconvenient to have to return. When we arrived to get buzzed in via intercom it took over 10 mins for someone to help us. We eventually had to be let in by a guest leaving. When i returned to get my key card fixed the staff lacked empathy or urgency to resolve my issue

Rating:

2.0

I reserved unit in Redding CA for move to Sacramento CA to find myself & help waiting ,tired frustrated with no access code or storage unit after travel. The truck was infested with roaches in which I purchased defogger. no code needed only to find out a card was needed. I was on hold for long time being transferred over & over till I drove to dealership location. It was a nightmare.

Rating:

5.0

There was no staff, but the storage grounds were well maintained and clean.

Rating:

5.0

The employees at this location are extremely friendly and helpful. I will definitely go back for all my moving or storage needs.

Rating:

5.0

Thank you so much u-haul

Rating:

4.0

Betty was very helpful regarding my recent concerns of my storage safety. I’m thankful for her willingness to provide additional security to my storage. I had to travel far to assure the insurance I purchased from uhaul was not a complete loss. My storage was originally in my name but O. Arnold had transferred all storage into her name, without my permission ( which is concerning) . My newest storage b 026 was also placed under O. Arnold’s name causing me a huge inconvenience. O. Arnold complained about this matter however she again without my permission gained access to my b-026 storage. I explained this matter to Betty and she quickly secured my belongings by placing Additional lock. I travelled 4 hours to inspect my storage and transfered my b-026 storage into my name. Thank you Betty for your steadfast assistance. The man that conducted transferring storage into rightful owner, was also friendly and courteous.

Rating:

2.0

We were given different information from the call center and the actual store site. We were told after three days of rental that the mileage would go from $.69 a mile to $.22 a mile. The call center charged us $57.00 before we even took the vehicle back. My wife went into the actual store and the employee told my wife that it was all good and that actually reaching a 100 miles and multiple day rental the system will take it to $.22 a mile actually giving us a better rate. When we came in to return the vehicle the price was $.69 a mile . The bill came out to a total of $201.00 but we were charged additionally $57.00 and $22.00. We will never use the services again and will let our friends know of our experience. If given the same information across the board I wouldn’t have an issues because we would chose if we want to pay or not but to be lied to and charged for it. I won’t make the mistake again with using your company.

Rating:

5.0

The management on this one is awesome the management at sunrise sucks he is disrespectful inconsiderate and rude dishonest I'm so glad he doesn't run all of them are they'd be out of business soon I would recommend this storage unit on 44th to anyone anytime they were very professional unlike the management on sunrise

Rating:

5.0

I have already told others how great the people and storage units are.

Rating:

5.0

You guys are awesome. Thanks for everything. Uhaul is the best

Rating:

5.0

Great value and service. Will refer.

Rating:

2.0

Had a hard time closing account.

Rating:

5.0

Fast check in and check out. Wonderful staff!

Rating:

3.0

Requiring photos 2 close unit is asinine. Facility unmanned w/ many empty units. Could have taken pic of any of them. Instead, staff wasted my time by requiring me 2 drive back & show them pic on cell

Rating:

5.0

Very good

Rating:

5.0

Professional and helpful staff.

Rating:

5.0

The gentleman that helped us was great and the facility was immaculate

Rating:

4.0

The process of checking was easy. however, I felt that the check in paperwork didn't specifically state to put in information for your emergency contact. So that part was confusing.

Rating:

1.0

I have an issue with my storage units called the office and ha e yet to receive a reply from anyone. 😡

Rating:

5.0

very friendly customer service thank for everything n keep up the great job

Rating:

5.0

Have used their services multiple times, from renting truck to trailer to storage, can't find a reason to give them less than 5. I also love that i can return a rented truck or trailer AFTER hrs.

Rating:

4.0

like the service and the guy who helped me did a great job giving me all the information I needed. keep up the good work

Rating:

5.0

i love those guys. The hitch instalation was rather costy though (450$ base plus hitch ball), don't know how much this would cost elsewere,but i got first month storage free after renting trailer 1way

Rating:

5.0

All staff was very friendly and helpful

Rating:

5.0

One of the few times I really enjoyed interacting with your employee your customer service at that last place on Stockton Boulevard rocked she was awesome she deserves a raise in a day off

Rating:

5.0

The young lady who assisted me was very professional and helpful. She went over everything and the session was fast and efficient. A+!

Rating:

5.0

Very good service i really like it

Rating:

1.0

Have not been able to effectively use the storage. First time there was a lock which did not allow access to the storage. On 30th at about 1030pm, it said access denied in attempting to enter

Rating:

5.0

thank you to Betty for her help in my move out after office hours when driving in from another state I would recommend this facility to others in the future

Rating:

5.0

Great customer service. Only problem is the long wait.

Rating:

5.0

The manager and staff was very helpful and very nice. They got me the best rates deal. I appreciate their services .

Rating:

5.0

We move often (3-5 times a year) and this is by far the most well run and professional UHall we have experienced.

Rating:

5.0

They made my moving easy!!!! Very courteous and helpful!!!!

Rating:

5.0

Thank you for all u did

Rating:

4.0

Great staff and management

Rating:

5.0

Betty was super friendly and helpful! Made the process very easy. If I need a storage locker again I’ll be sure to come back!

Rating:

5.0

Awesome service

Rating:

5.0

Staff was very helpful ,

Rating:

2.0

Na

Rating:

1.0

Horrible staffing and I will never forget this and I will never come back again !!!!!!!!!!

Rating:

4.0

All in all it was a fairly good experience. However the office there at 47th&hwy99 has no staff in it so to do any business you must go to the uhaul truck rental place on stockton blvd at 47th. Thanks

Rating:

5.0

Betty and Monica we're so professional and personal. The world would be a better place if all employees treated customers that way. Those 2 women need a raise, bonus, or promotion to show others

Rating:

5.0

Great service

Rating:

5.0

Job service good

Rating:

5.0

The staff were sweethearts!

Rating:

4.0

In general the lady at the front desk was very helpful

Rating:

5.0

This part of my trip was excellent! Betty Hay was outstanding. She booked me a storage unit and allowed me to drop off truck at her location so I didn’t have to make 3 stops. Her efficiency was great!

Rating:

5.0

Good

Rating:

5.0

The service is excellent at this facility. The Manager has always treated us kindly and supportive to meet our needs. Wonderful to have a community facility to provide excellency with a great attitude

Rating:

5.0

This uhaul location is the best for rental and storage needs in Sacramento!. Betty is the best!

Rating:

5.0

Thank you for your excellent customer service!

Rating:

3.0

When I registered for the storage the staff was rude and very unhelpful after I had a very bad experience moving from AZ to Sac in uhaul truck the day before. They were uncooperative until I called CS

Rating:

2.0

The manager Betty was rude from the start of service upon my starting my contract attitude needs retraining on customer communion and management customer service class needed. The other staff useless.

Rating:

3.0

Units need lighting, especially if access available after dark. I appreciate being able to call in for our move out.

Rating:

5.0

Thank you for taking such great care of my personal belongings. Take care, Johnson L. Chandler

Rating:

5.0

Thank you for all. Your help when i needed it .

Rating:

5.0

Friendly staff and very considerate. Keep it that way. See you soon.

Rating:

4.0

Good Customer Service.

Rating:

4.0

I

Rating:

3.0

The only thing I didnt like was the 2 changes in rent while I was storing stuff there. I was only there for about a year and a half.

Rating:

1.0

The staff was rude and unfriendly. I was told that when I got to the facility I would receive my keys. I would not rent from you guys ever!!!

Rating:

3.0

none

Rating:

4.0

Everything is good.. just the think I don't like is tbey move the office is at Stockton blv and didn't let me know before. So wherever we want to do at the office we have to go there.

Rating:

2.0

3 days after moving my things into the storage someone got into my storage and stowed a lot of my things out ! There was no camera on that aisle I feel like it was a inside job no damage to the lock

Rating:

5.0

The only reason we left was because we found storage facility just half a mile from where we live. U-Haul was very good to us.

Rating:

5.0

Polite and very helpful when we had questions

Rating:

2.0

Your manager could not get past her bias she made me jump through hoops which I've never did of U-haul before and she had a very strong and powerful bias against me. I will U-Haul but never up this location again. Thank you

Rating:

1.0

Start over. Give correct information to your potential customers. Don't LIE about the sizes of the units like you did to me. Four times to be exact. Answer your phone and be honest. When you day that a manager will call you back, make sure it happens. The worse experience I've had in a long time.

Rating:

5.0

Excellent location and on time. Experienced helping the renters

Rating:

4.0

The new self check out systems instructional video does not indicate you have have your cell phone location feature on and to be standing next to your rental truck to activate the process. This alone ate 40 minutes time trying to figure this out

Rating:

5.0

The staff was so kind! I love this place.

Rating:

5.0

Very professional lady. I recommend this place

Rating:

5.0

I always have good experience with uhaul. I would recommend to my friends and family.

Rating:

3.0

The manager Betty is awesome and helped me with storage and truck rental. I received great customer service.

Rating:

1.0

I have a complaint and would like to speak to the corporate office.

Rating:

4.0

Check in was smooth. Debby and Jennifer [the new trainee] were friendly, polite, and a pleasure to deal with. Return later that evening was similarly efficient and helpful.

Rating:

1.0

Be honest! We rent a small truck at least once a month from you. When I reserved for Friday was told it was least expense to do a around town about $70 instead of one way about $80. The closest uhaul to us is on Broadway and that is where I thought we were getting it from. But when the phone call to confirm pick up she said to pick up on 44th. (44th is about 10 round trip away). The lady in charge took about an hour to go through the process of renting the truck, which made us late for our delivery. Then when we drop it off she took about 20 min to check us out --STUPID! Then she charged us $117, she claims we were low on gas and (Which we were not) and the extra miles. Very dissatisfied with U-Haul charging us extra miles to accommodate you, not us. There is nothing like being taken advantage of, late on a Friday night.

Rating:

4.0

Rental pick up took way to long. Rental return was quick with no problems.

Rating:

4.0

All employees were well educated, well mannered, and made the overall experience very comfortable.

Rating:

1.0

Fire that manager she is stupid I rented a truck driver 29 miles round trip and she gave me the wrong paper work and claimed I drove 84 miles later she called and told me I wrote down the mileage wrong really like that is my job understand well to me she has no people skills and I have worked for uhaul in the recent past she is dumb plan and simple

Rating:

5.0

took a long time with so many customers there.

Rating:

5.0

nothing needed to change

Rating:

3.0

The mileages, it was a killing. UHAUL should establish a program for distance driving so customers can save some money. I will never rent from UHAUL again when travel to distance.

Rating:

5.0

Truck was easy and fast to pick up and drop off. Convenient location just off the freeway.

Rating:

5.0

Betty was very helpful!! Moving can be very stressful let alone renting a Uhaul. She made the whole process effortless and I could not be more grateful for her insight. Thank you Betty!!

Rating:

2.0

customer don't have to help the guy inspected the truck ,like push the break check the turn signal stuff like that ,than he said ,I told you before, if you don't like it go somewhere else..

Rating:

5.0

Betty, the Manager, is so efficient and courteous, a pleasure to work with.

Rating:

5.0

Manager/owner was fantastic! Great attitude and customer service. I'll make this place my main uhaul rental location from now on. THANK YOU!

Rating:

1.0

She lied about the $14 insurance that i declined but still she did not take it out...im not reading all paper works ‘cause im in a harry on that time but i told her , i dont want it...

Rating:

5.0

Betty was absolutely amazing! She's super friendly and super helpful, I'm not going anywhere else to rent a truck. There was even a mistake upon the return at a different location and Betty fixed the issue. I can't express how great she was and easy she made the rental for us. Big big big 5 stars!

Rating:

5.0

The lady at the front desk had excellent customer service.

Rating:

5.0

Nothing everything went so smoothly, love the grade scale explaining how many gallons to refill tank, fast check in and out

Rating:

5.0

5 stars

Rating:

4.0

More vehicles. Went to multiple locations but they were out of vans.

Rating:

1.0

They misrepresentative themselves when I got the van then call several times harassing after I call to let them know I was going to be late then charge me . They will be my last resort if need a truck again

Rating:

5.0

Great service!

Rating:

5.0

Betty was very professional and courteous. It was a smooth transition b

Rating:

2.0

I would definitely NOT recommend this location. First of all, I called in advance to make sure I have the correct address of this location. All the direction was given is Highway 99 and 47th, however, I am not from the area, when I type that into Google map, a wrong uhaul showed up. I went there directly from airport, after letting my cab go, I realize its not the place.... but this is just the beginning. The gentleman helped me to check out was really nice and absolutely did his best to process my check out as quick as possible however the uhaul system had a bug, my payment wont go through, after trying several times, he had to call his supervisor, the lady, she quickly gave him instruction and problem resolved... however she also commented not willing to rent UHAUL for burning man attendees and asked him to double check the contract. This is already 7:10pm, after their opening hours and the day of festival starts.... She eventually rent the van to me since UHUAL had no policy against renting to burners, I have also heard UHAUL even came up a fantastic masking decal to help burners however the saga is not over. We power washed our van inside out and made sure its as clean as we had it. When my friend returned it, she is not happy and comment, I will never rent anything to you guys for burning man, you do nothing but make my equipment dirty, she charged out additional cleaning fee, additional gas charge, while it wasn't exactly 3/4 when I got the van!!!! honestly, would I care for paying a bit extra if she had being nice? no... but if UHAUL is against renting to burners or, if you the SAGA is against renting to burners, let me know. I don't have to take this attitude and I am sure, there a plenty of nice people who would love to take the business. I need nothing but being discriminated of being a burning man event attendee, especially after we tried absolutely our best, spent 50$ clean up the uhaul in the middle of the night!!! and still got the attitude and being charged extra. I will definitely keep pursuing having the justice...

Rating:

5.0

We didn't notice when we rented the trailer dolly - but the tires were completely bald. So bald that you could see layers of tire gone. We really should not have been expected to drive this dolly 3,600 miles!!!

Rating:

5.0

The only thing that I can complain about is that the estimate on how many gallons of gas that would be needed to get he fuel gauge back to where I started at is off. I started at 7/8 and ended at 1/2, accourding to your paper that was given to me, I needed to put in 7.4 gallons of gas. I started to and thought I would check at 5 gallons but the pump turned off and the tank was full. It is a poor way to have someone fill the tank. Miss Hay was a joy to work with and the van/truck was in excellent condition and everything in it worked fine. It was so good that I cleaned out the back of the van better than when I picked it up. I will be back the next time I need a rental.

Rating:

5.0

Keep up the good work. The customer service agent were very friendly.

Rating:

5.0

Good job all the best

Rating:

5.0

na

Rating:

4.0

Office associate was very professional and friendly!

Rating:

1.0

Me and my husband have used uhaul mutiple times without a problem,but this was our first time using this location which ended up being the biggest mistake.We rented the uhaul just to pick up a couch 12miles away from a family member and back which only totaled 24 miles give or take 2 miles,which resulted in using less then 1/4 a tank.But when we returned to pick up our depoist, it was short.After questioning the lady at the front desk about why she informed me it was because it was written in we used 50miles and that was an additional $30 ,i was upset and explained there was no way possible that 2 be true and i wanted my money refunded to me but instead the lady just kept questioning about am i sure we didnt go no where else.Which left me clearly offended also Im still waiting for the an manager to give me a call back and fix this problem.Dont ever go to this location,robbery.

Rating:

4.0

Great service on short notice. Betty (the owner) was very efficient and pleasant. Will definitely use this location in the future, even though it's not the closest to my home.

Rating:

5.0

No comments

Rating:

3.0

As the Rep began to assist me a lady comes in & says there's 2nd lock on her friends storage. The Rep asked if he could quickly help them & then help me. Thinking it would hopefully take a few minutes he then tells me that I have to stand outside in 103 degree heat because there is product in the office & his manager would be upset with him if he left me in there. Had I known that I would not have agreed to wait while he went & removed the lock. There should be a better way instead of asking customers to go outside in the heat. Not satisfied at all.

Rating:

5.0

Very experienced checkout and return. Explained everything and did not waste time. Excellent!!

Rating:

5.0

Staff was professional and helpful. The vehicle was clean and well maintained. We made the reservation online and the pick up & return process was fast.