Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience renting a small moving truck. Will come here again.
Georg E
Rating:
5.0
Customer did not leave a comment.
Kolby W
Rating:
5.0
Customer did not leave a comment.
Loreatha F
Rating:
4.0
Customer did not leave a comment.
Richard G
Rating:
5.0
Customer did not leave a comment.
Ray Z
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Grace W
Rating:
5.0
Very friendly & courteous
Michelle D
|
First Impressions
Rating:
5.0
I've experienced excellent customer service at this particular location.
Omar G
Rating:
5.0
Customer did not leave a comment.
leticia y
Rating:
5.0
Reserved a hand cart but none were available
Anthony S
Rating:
5.0
Customer did not leave a comment.
Ray L
Rating:
4.0
Customer did not leave a comment.
Thomas T
Rating:
5.0
Customer did not leave a comment.
latosha o
Rating:
5.0
As always the service was great and the equipment was in top condition
MARK S
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
Randall S
Rating:
4.0
Customer did not leave a comment.
Gail E
Rating:
5.0
Customer did not leave a comment.
Darnel W
Rating:
3.0
Customer did not leave a comment.
catherine b
Rating:
5.0
Customer did not leave a comment.
Sarah S
Rating:
4.0
Customer did not leave a comment.
Steven H
Rating:
5.0
Every thing looks great
Thomas C
Rating:
4.0
Customer did not leave a comment.
Michael A
Rating:
5.0
Customer did not leave a comment.
Monique C
Rating:
5.0
The service was fine everything went smooth customer service was smooth I appreciate everything you did for me
Michelle S
Rating:
5.0
Nothing! Great customer service very helpful. Thank you.
Jessica R
Rating:
5.0
Excellent
Madleen K
Rating:
5.0
Customer did not leave a comment.
Debi W
Rating:
4.0
Customer did not leave a comment.
SUSAN A
Rating:
5.0
The app sucks to return equipment. I had to bring the key with me because it doesn't tell me where to drop the key off or any code to the lockbox. I call customer service it says wait time s less than 5 min I been on hold 17 min and I am on hold while I write this email. This app also doesn't show me how many miles the speedometer started out with so I can calculate what I owe. I called customer service and they were just clueless. So irritating
Isabel D
Rating:
5.0
Customer did not leave a comment.
SUSAN A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANCELMO G
Rating:
5.0
Customer did not leave a comment.
Alma L
Rating:
5.0
Had a loose oil filter. Call roadside assist and Joe came and fixed it . U-haul generously extended the contract with no extra charge.
AMADOR A
Rating:
4.0
I had trouble with the app working correctly when returning after hours.
Michael M
Rating:
5.0
Staff was efficient, friendly, knowledgeable & patient.
Anna L
Rating:
5.0
staff fantastic
ELIAPH B
Rating:
5.0
Customer did not leave a comment.
Leslyann V
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
3.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Always great service.
Hugo P
Rating:
4.0
Service was great and quick loading and unloading
Robert W
Rating:
5.0
The van was not so clean but it was good and spacious. The employees were nice. And the location was perfect. Thank you
Cynthia D
Rating:
5.0
Customer did not leave a comment.
Peta-Gaye B
Rating:
5.0
Customer did not leave a comment.
Leonel M
Rating:
5.0
Customer did not leave a comment.
cheryl L
Rating:
5.0
Customer did not leave a comment.
Jeannette M
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Very professional and courteous. Great overall experience
Jason R
Rating:
5.0
Easy check in and received great customer service
Margarita H
Rating:
5.0
Super easy process, all the gentlemen were outstanding! Those are the hardworking men that keep America running.
Brian O
Rating:
5.0
Customer did not leave a comment.
Terry L
Rating:
5.0
This location always goes above and beyond for their customers I have yet to have a less than a stellar experience with the whole team there. The care that they take to help the clients should be a benchmark for all of uhaul
MARK S
Rating:
5.0
Very kind and efficient staff.
Phillip W
Rating:
4.0
Customer did not leave a comment.
Dakota E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
I am a returning customer and things are as good now as they were in 2016 five stars all around.
Vincent H
Rating:
5.0
Customer did not leave a comment.
Stephanie M
Rating:
5.0
I have rented from other locations before, but I prefer this place because they are very genuine, and helpful.
RANDY B
Rating:
5.0
Great customer service
diana h
Rating:
3.0
Customer did not leave a comment.
Linda B
|
Overall Experience
Rating:
5.0
I was unable to complete check-in online and had to go inside. No big deal but it was an extra step.
PATRICK S
Rating:
5.0
Your staff is awesome! They help set up the trailer and I felt confident with the set up my entire trip across the United States. Thank you.
Divina R
Rating:
5.0
Customer did not leave a comment.
Martin s
Rating:
5.0
Customer did not leave a comment.
Paula W
Rating:
5.0
Customer did not leave a comment.
Debra M
Rating:
5.0
quick service, Equpment ready
Keith M
Rating:
5.0
Clean front window shield the one I rented ahead of some smears other than that it's clean and well maintained
Ronald L
Rating:
2.0
Truck was shifting hard and running rough. Needs mechanical work
Linda D
Rating:
5.0
Customer did not leave a comment.
Edward S
Rating:
5.0
Customer did not leave a comment.
korey b
Rating:
5.0
Good service
Juan G
Rating:
4.0
Customer did not leave a comment.
Rick T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David C
Rating:
5.0
Everyone is friendly,nice and fun
Dale L
Rating:
5.0
Customer did not leave a comment.
Sherry S
Rating:
5.0
N/A
Oscar S
Rating:
5.0
Customer did not leave a comment.
Damien R
Rating:
5.0
Customer did not leave a comment.
Jeffrey P
Rating:
5.0
Customer did not leave a comment.
CAROL S
Rating:
5.0
Love the guys working there, down to earth and can actually carry a conversation with them, professional but yet relaxed which makes me relaxed and comfortable.
Dwight M
Rating:
5.0
Customer did not leave a comment.
GARY H
Rating:
5.0
Super simple to drop off. Only took a few minutes.
ROBERT G
Rating:
5.0
Customer did not leave a comment.
Jeffrey P
Rating:
5.0
Customer did not leave a comment.
jake a
|
Overall Experience
Rating:
5.0
No improvements needed
Bobbette C
Rating:
5.0
The gas was extremely low when I picked it up (just shy of 1/8 tank) and I realize you only have to return it with what you used but keeping them full and having to return it with a full tank like a rental car is a much simpler way of doing it. I had to guess how much gas to put in and then got a gas credit. It's the same thing as having a full tank, it's just a more complicated way of doing it.
Kelly S
Rating:
5.0
Service was excellent.
Lillian O
Rating:
5.0
The staff was very helpful and polite. Definitely recommend
DEAVIN S
Rating:
5.0
Customer did not leave a comment.
Ziad E
Rating:
4.0
Customer did not leave a comment.
leah p
Rating:
5.0
Customer service ws stellar and professional...I will definitely come back for my moving needs
John W
Rating:
5.0
Customer did not leave a comment.
Calvin W
Rating:
5.0
Nothing, unless you read minds.
Bobby C
Rating:
5.0
easy in andeasy out. Drop off was quick and easy
Keith M
Rating:
5.0
When we need to rent a truck we go to this location, it’s close to where we live so it’s convenient.
Armando P
Rating:
2.0
Customer did not leave a comment.
MARIA A
Rating:
4.0
Great customer service! Clean units and easily accessible.
The location is not in the best part of town, but the employees make sure that your belongings are safe and that you feel protected.
I hope I do not move again anytime soon, but if I did, I would use this location because the employees are great!
Shannon D
Rating:
5.0
Customer did not leave a comment.
Kaleb L
Rating:
5.0
Customer did not leave a comment.
Felipe C
Rating:
5.0
Customer did not leave a comment.
Cathrine S
Rating:
5.0
Customer did not leave a comment.
Cathrine S
Rating:
5.0
Customer did not leave a comment.
WALTER W
Rating:
5.0
Please do your best to put a utility dolley in every uhaul van and have enough for rent at every uhaul location.
The staff at the 5024 Olive location did their best to find and locate either utility or Appliance dolley for me. They called around to the other uhaul locations in West Phoenix, around Glendale and Peoria, all was in vain.
I was surprised to know that there were no dolleys, utility or Appliance dolleys in this particular geographical area. That is the height of inefficiency considering what a great company uhaul is. I am a builder. A few months ago I rented several uhaul vans from The North and South Phoenix areas. I didn't have to worry about dolleys. Every van I rented had a utility dolley in place inside the van. They also had Appliance dolleys for rental, especially the Cave Creek/FWY101 location.
The staff at the 5024 Olive location in Glendale told me that the reason they no longer have dolleys in the west Phoenix and Glendale locations is because people steal the dolleys from the vans.
Theft is no excuse for inefficiency or failures of corporate responsibility. As a matter of fact, most times when I rent a uhaul van, I do that to gain access to a dolley. Now you can understand why I am angry that I couldn't find a dolley in the entire Glendale and West Phoenix areas.
Uhaul is synonymous with efficiency, Appliance dolley and Utility dolleys.
I have no doubt that theft is your reason for removing the dolleys from the vans. I was just wondering why you have failed to buy more dolleys to replace the stolen ones. Yes dolley theft is prevalent. But that's not enough reason to lose all the revenue that comes from dolleys rental. Replenish the dolleys and keep enough at every location. You have enough space to store them. Alongside with asking the renter how many miles they are willing to prepay, ask the customer if they would like to rent or buy a dolleys for their move, too. If the customer opted to rent, then insure the rented dolley and charge the premium to the customer. If the customer failed to return the dolleys after their rental, the insurance on the dolleys would reimburse uhaul for the cost of the dolley. If you don't want to insure the dolleys, then add the replacement cost of the dolleys to the rental agreement and reimburse the customer if they returned the dolley intact. Simply.
Ugochukwu O
Rating:
4.0
Customer did not leave a comment.
Cole M
Rating:
3.0
I reserved a hand dolly but when I got there there was none available. Called several different stores none available. Robert Riggs responded to a message for a fridge dolly and I had to drive there and he was just standing around, which as a Mgr he could of message me bc I was already an 1.5 into a move with no dollys and he said no dolly available. I thanked him for being so professional and not responding to the message and walked away upset
Lori M
Rating:
2.0
Although I reserved a dolly there wasn't one available. I was never notified and the staff didn't seem to care that this was a major inconvenience. I had to go to Harbor Freight and buy one for $70. With all the fees you guys throw in, a rental that you advertise for $19.95 cost me over $150 with the new dolly. Next time I'll rent from someone that doesn't snowball me with fees.
jewel c
Rating:
4.0
Customer did not leave a comment.
ervie j
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Catherine S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian w
|
Overall Experience
Rating:
5.0
Overall a great team to be with I’m happy
byron n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EBONY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian w
|
First Impressions
Rating:
5.0
Manager was a great help with everything will rent from him again
ADAM S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darla c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy L
|
First Impressions
Rating:
5.0
I've used this self storage for a few years now and have been very happy.
Sheila C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Earl B
|
First Impressions
Rating:
5.0
Uhaul is close to my heart. I was hired with no experience training. Uhaul hired me way back when I needed a job most urgent. Trained me to learn wiring hitches. 1980's.Thats my story. Adam contacted me by telephone, I am confidently pleased for his response.
Danny E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt B
|
Overall Experience
Rating:
5.0
Very helpful and friendly service and staff. Thanks for all you do!
Saundra C
|
Overall Experience
Rating:
5.0
I rated 5 stars for the simple facts of the location, pricing, and facilities itself.
What I want to be addressed is UHAUL not pro-rating for the unused portion of the month. I have been renting for almost a year, I was on auto pay, and followed all policies. The employees at this location said that they do not prorate, if I knew that was the case I would have moved my stuff out a few days earlier or pushed it back so I could utilize my space and get my monies worth. I was also told when I rented the unit that any unused boxes could be bought back, now I'm told that I need my receipt. I bought them the same day I rented the unit and the moving truck. I'm sure it is in your system that I purchased the boxes, however I was told they couldn't look for me and it would be hard to find. Not if I have a contract for the unit and truck I think they could have located my purchase if they looked. Or if I was told that I needed to hang onto my receipt to get the but back, I would have.
Please have someone follow up with me via email. I have tried settling this with the location but I guess this is out of their training or authorization abilities.
TLMonaco68@gmail.com
Thank you
Toni M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven V
|
First Impressions
Rating:
5.0
Great service and experience all the way around!
Traci H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angela M
|
First Impressions
Rating:
5.0
Never had a complaint
Mary B
|
Overall Experience
Rating:
5.0
Everyone that works there is courteous, respectful, and quick to help…
Robert A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fawn S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeff G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
elizabeth m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
josie a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alvina V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Trina W
|
Overall Experience
Rating:
5.0
Love the agents they were very friendly and helpful I would recommend U-Haul to everyone
DAVE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ellen P
|
Overall Experience
Rating:
5.0
Love this place no problems what do ever! Will rent here again!!!
Rosalie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERIE w
|
First Impressions
Rating:
5.0
I thank Uhaul for helping when I really needed. They worked with me to extend the amount of time I needed the moving truck and didn't charge me for the extra hours. It was a real stress free experience. They also provided same day move in for my storage unit. 5×10 was the perfect size to fit all my stuff.
SARA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy S
|
Overall Experience
Rating:
4.0
24/7 access to get in storage was more needed
Dean B
|
Overall Experience
Rating:
5.0
Thank u for your Great adventure it's been since 2017 now I'm back on my feet, thank U for everything, 🙋♀️🖐👍
Adrienne W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ISABEL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maryanne G
|
Overall Experience
Rating:
5.0
needed a clean, dry, tempered Storage unit for a year to hold our belonging until home was finished. Worked out great, convenient hours, and U-Haul employees were friendly and helpful.
Lori G
|
Overall Experience
Rating:
5.0
Need a/c in the basement it's too hot other than that it was great
Bosede A
|
Overall Experience
Rating:
1.0
You refused to work with me on payment options and auctioned all my belongings.
Angela R
|
Overall Experience
Rating:
5.0
Great staff
Mary N
|
Overall Experience
Rating:
5.0
James was extra caring , kind and courteous. Informative. And made sure all my needs were met. No one was kinder. Awesome employee.
Victoria R
|
First Impressions
Rating:
5.0
Just the hours I worked made it hard but the staff with the exception of the lady that works up there are very nice. She needs to reconsider working with people because her attitude sucks
Ashley B
|
Overall Experience
Rating:
5.0
I was able to get in and out of my unit very efficiently! I am grateful for the friendly staff that helped me when I was in a tough spot. Shout out to the manager who listened to me when I needed it the most.
AARON T
|
Overall Experience
Rating:
3.0
I’m leaving because of the price increase. And there is maybe a whole 2 people working there at anytime and there is always a line.
surina m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dulce e
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sidora D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yunior P
|
First Impressions
Rating:
5.0
Love the employees
Sharon Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renee d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roger B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
renee d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Leslie W
|
First Impressions
Rating:
4.0
I will be a return customer.
Stan J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david w
|
First Impressions
Rating:
3.0
The Storage unit I ordered was not available! I had a confirmation number and the reserved unit that was not really in existence! This was a problem, there really weren’t other options which makes one wonder why you even make reservations with U-Haul… but the gentleman, Behind the counter was able to find something that worked. It will cost me quite a bit more not thrilled about that. This is not the first time that I’ve reserved Some thing from U-Haul they didn’t really exist when I got there. Yes I do still use U haul services but I have to say you need to get better at knowing what you have in inventory and making sure you don’t double book! I said that I wouldn’t recommend U-Haul to a friend there was no maybe offered, I may recommend it but I would let them know that even though you book ahead what you’ve ordered may not be there so be leery! It ended up OK and I have a storage unit but it’s costing me way more and it’s not a drive up one I’m a senior didn’t really wanna have to put everything on a cart and wheel it around in the buildingAnd made reservations so I wouldn’t have to do that but now I’m doing it anyway at a higher price not exactly thrilled. However that being said, the people who actually worked at the store did the best they possibly could with an impossible situation that start it from your 800 number
Lori G
|
First Impressions
Rating:
5.0
Erique was amazing
Christine J
|
First Impressions
Rating:
5.0
Enrique was very helpful
Robin L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARMANDO G
|
First Impressions
Rating:
2.0
I applied online at 9 pm at night and didn't realize they were closed, ok no worries. When I was ready to move in (during business hours 2 days later), I learned that I was given a refund because they had double booked the unit. The refund wouldn't show for a few business days so they wanted me to pay again. I can't afford that. I didn't receive a call or text and unfortunately I showed up ready to move into no unit.
tania g
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tamika G
|
Overall Experience
Rating:
2.0
tax. Of the employees told us a bold face lie and then lied about that too.
Linda C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sylvia P
|
Overall Experience
Rating:
5.0
New to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her
. Thanks David
DAVID H
|
First Impressions
Rating:
5.0
A lot of changes with the company but that is good. I felt comfortable with my personal belongings in storage at their facility. The Manager seemed caring.
Ky W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mariah A
|
First Impressions
Rating:
4.0
Staff was friendly just the hours was ok to have access.
jennifer s
|
First Impressions
Rating:
3.0
More expensive than other places
DOUGLAS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sonia l
|
Overall Experience
Rating:
1.0
I was a tenant for I believe 2 years. I am giving you the credit included with COVID. This place sucks. COVID saved its life. Good luck.
GEORGE H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marcos S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Foster A
|
First Impressions
Rating:
5.0
Great service
Annabelle R
|
First Impressions
Rating:
3.0
Person at front desk was very rude and acted as if I were bothering her when it’s clearly her job to customer service your customers .
Alicia R
|
First Impressions
Rating:
5.0
Couldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWB
joanne c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
terrilynn w
|
Overall Experience
Rating:
5.0
I was very please with my access to my possessions. Thank you
MARK C
|
Overall Experience
Rating:
3.0
Moving into the building was a bit of an annoyance as we had to use the key card for every load. Very inconvenient.
Nancy C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kennan B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ann N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina S
|
Overall Experience
Rating:
1.0
I went there earlier today to rent a storage unit and was helped by a new employee. He was very friendly, but he missed quite a few important details. After completing the transaction, I went to check out my unit. I was not offered to be shown where it was by the office staff, and when I tried to get in through the doors, they didn't open. The janitor informed me I needed to use my card.
I was not given a card. I had to go back inside and ask for my card. Not a big deal at this point. I was given my card and was able to get in. When I went to the basement to view my unit, it was locked. I was informed by the personnel in there that I needed approval for them to remove the lock.
I spoke with the "manager" Coty, and she said it was approved. So I went to get back in, and the door would not open. After standing there for a few minutes, I went back inside and spoke with Coty again (who was too busy to make sure I had everything I needed to complete my transaction). She then informed me it would take 24 hours for my card to open the doors even though it was checking me in and out.
She then pointed out a door that I could use that was in the office (would have been helpful to mention during the rental transaction). I then went and found the janitor and let him know that Coty authorized the removal of the lock. He removed it and asked me where my lock was. I told him that I was told they weren't provided and would have to buy my own (and was not told they sold them there), and he told me that it should have been.
I returned to the office again, and asked Coty if I could ask her a quick question, (about the lock), and she told me I'd have to wait until she finished helping the customer she was with. I then told her that I had not been fully helped, and she ignored. I only wanted to question about the lock.
At this point, I was thoroughly frustrated with this entire ordeal. When it was my "turn", I inquired about the lock in which she told me "how am I supposed to know you weren't offered a lock?" in a rude tone.
I then told her that I would like a refund since if it's this difficult now, why would I want to continue this agreement. She then told me, and in a very rude tone with angry facial features that "Don't take this out on him, he's new!"
I said I wanted a refund again, and it was processed. The issue here is that they had a new employee with no training, the "manager" didn't care, and the rudeness when trying to get everything straightened out.
I don't work there, so how am I supposed to know the procedure? Coty is a terrible manager, and if you, the owner, check this, please re-think your employee decisions.
Justin B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas F
|
Overall Experience
Rating:
5.0
Very satisfied with how the staff at U-Haul (East of 51/on Glendale) have treated me and mine over the years/check out procedure was very easy-I will return to this location when the occasion arises in the future-thank you for a pleasurable experience
JOE N
|
Overall Experience
Rating:
3.0
I had a good experience except the time the manager (I don't remember his name), had a problem with me being in my unit longer than an hour. He made it to where I couldn't get back in that night. I was trying to organize my stuff and clean up and grab some things on the way out. He made that very difficult for me! I never had a problem before that, but I thought that was very rude to do that behind my back.
Antoinette m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra C
|
Online Move In
Rating:
5.0
Amazing experience with entire staff especially from Damian and Michelle. They both were very helpful
CHELSEA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel C
|
Overall Experience
Rating:
5.0
I was not unware of your storage facilities, and move in specials when I first went there for a truck rental. I was exceptionally impressed with the way the head manager (Damien) was able to expedite, organize, and resolve business matters effectively. I will always use them as a dependable company, and will recommend them in the future. Thank you.
Brian W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALAN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet M
|
Overall Experience
Rating:
5.0
Dallas the customer service representative who helped me get a storage was very professional and very helpful , delightful to see such a nice person so willing to answer all of my questions and showed me around explained there requirements clearly and I definitely would recommend to others this place is great.
Janet M
|
First Impressions
Rating:
2.0
Horrible customer service locked out numerous times days later still after paying bill could not get in contact with any one in office or management anytime I tried they did not return my phone calls just overall worst experience with uhaul I've ever had
Vashni V
|
Overall Experience
Rating:
3.0
Manager told me back in Nov he had taken care of an issue for me. Here we are 4 months later and it still.is outstanding. Then when you try to talk to him he has major attitude. Its ashame, but this is one facility I won't be using again. Thanks Damien for not having a sense of urgency.
Grace A
|
Overall Experience
Rating:
5.0
This is one of the best facilities of U-Haul which was much appreciated.
Staff very helpful and not pressuring you to purchase something you do not want or need. Service was great!
Mabel S
|
Overall Experience
Rating:
5.0
The facility was clean, the reps were very helpful and courteous. I’ll definitely give it another visit and recommend to friends and family!!
Brittany H
|
First Impressions
Rating:
5.0
I had the best experience with your uhaul family. Victoria offered me a free rental for my bedroom furniture. Then Damien and Jiose helped me move it into the storage. J
Jacky L
|
First Impressions
Rating:
5.0
Uhaul place was great. The uubox I rented was not. We spent 4 hours loading it only to realize that the door was broken in mulitiple places and would not move past a certain point to latch.
AMY J
|
Overall Experience
Rating:
5.0
They are always awesome.
Anna S
|
Overall Experience
Rating:
1.0
Li got lo k out of the storageunit ,before i fonish moving my thing in
My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecit
Gail C
|
First Impressions
Rating:
3.0
Rented a truck from a young man named Eli half way threw my transaction another gentleman came up and told him that truck was on empty and he said he's too far into it to go back. At no point did he
Grace A
|
First Impressions
Rating:
5.0
I said that i would not rate u-Haul because of the many arggirevation i have experienced, But i must say the U Haul at 51 first in Glendale make all the bitter experience sweet. To 51 glendale uhaul
Angela A
|
First Impressions
Rating:
5.0
Victoria and Hope = amazing!! Service well done by both. Will gladly take them every time!
Kelva A
|
Overall Experience
Rating:
5.0
On August 26th 2019 I believe is a Monday me and my brother arrived at that location at 7 a.m. in the morning and thank God they were on time. Michelle in the morning crew treated us very nicely.
davin b
|
First Impressions
Rating:
5.0
I had a storage unit for a little over a year with hardly any trouble. Any issue I had was corrected immediately and with little hassle.
Eloise O
|
Overall Experience
Rating:
5.0
As always, Damien and his staff were very helpful and friendly! Will continue to recommend this U-Haul location to family and friends!
Carrie E
|
Overall Experience
Rating:
5.0
Where very good
Levein W
|
Overall Experience
Rating:
5.0
Awesome customer service and was very helpful.
Jose O
|
First Impressions
Rating:
1.0
Only one guy working desk. He’s trying to do everything. We also witnessed a drug deal and someone living in the storage facilities.
Deanna M
|
First Impressions
Rating:
4.0
Na
martin q
|
Overall Experience
Rating:
5.0
No lighting
Diane V
|
Overall Experience
Rating:
5.0
Very nice and smooth.
Diane V
|
First Impressions
Rating:
5.0
Thank you for making this process so quick and easy!
Anna G
|
First Impressions
Rating:
5.0
Amazing service
Indigo B
|
Overall Experience
Rating:
5.0
The staff here is amazing! They made my experience very personal and I would recommend them to anyone looking for a storage unit!
Christy O
|
First Impressions
Rating:
1.0
U-boxes were delivered to my house & the following day charged another month storage. Over two weeks still not refunded as I told it would be.
Brandt B
|
Overall Experience
Rating:
5.0
I'd like to thank the staff they we're friendly very helpful checking in and checking out, my family and I would use u-haul again. The McKay family.
Terri M
|
Overall Experience
Rating:
5.0
I rented a storage unit for approx. 7 years. I never had an issue with staff or the facility. In fact, the staff worked with me when I missed payment. Thank you for your assistance.
ANDREA B
|
Overall Experience
Rating:
5.0
Steven gave wonderful customer service, he's very Helpful , nice, and fast.
leija b
|
First Impressions
Rating:
5.0
Great service.
Louis G
|
First Impressions
Rating:
5.0
This is my favorite UHAUL store because every associate actually listens and point in the right direction 👍🏾
antoine p
|
First Impressions
Rating:
5.0
Damien Camacho was so helpful your company On 51st and Glendale 5024 West Glendale ave. Glendale Arizona 85301 is the only one I ever deal with period for all my uhaul and storage needs thank you
Chello T
|
First Impressions
Rating:
5.0
Staff was friendly and helpful with all my needs. I do wish the storage still had 24hr access as is posted all around the facility, but I understand why the hours are restricted.
Jennifer J
|
Overall Experience
Rating:
4.0
I like the service that I received, and the trip across country was very good, and when I had a problem there was someone sent to my location took care of the problem and I was back on the road,
larry g
|
First Impressions
Rating:
5.0
Staff was friendly and helpful
Jennifer J
|
First Impressions
Rating:
5.0
Damian was the best manager he worked with me to the end all of his staff was very polite thank you !!!
Jannifer P
|
Overall Experience
Rating:
5.0
All associates concerning my visits are the best most Outstanding team of people I have ever met at any establisment concerning Storage.😀 Efficient, courtious. My #1 go to for rental & storage Tks.💕
james s
|
Overall Experience
Rating:
5.0
Sergio was a great help he goes above and beyond in taking care of you ... Sergio deserves a raise!!!
Richard Z
|
First Impressions
Rating:
4.0
None.
william s
|
Overall Experience
Rating:
5.0
Damien is without a doubt one of the nicest people I have known. It did not matter what we needed he was there to help. We recommend this facility to everyone we know!!
Patricia W
|
Overall Experience
Rating:
5.0
Owner is friendly and helpful. Would recommend.
Rick T
|
Reservation
Rating:
2.0
Horrible at calling people back. Refused to work with me when i fell behind. Horrible experience
william r
|
Overall Experience
Rating:
5.0
I am sorry I forgot the agent's name but he was so polite an patient even though the computers were not working properly. Thankj you.
JUDITH C
|
Reservation
Rating:
5.0
Damien and Kayla and Crystal were excellent at this facility, very friendly and helpful. too bad the rest of the people I talked to from Litchfield Park and Regional office was not as accommodating.
lowell t
|
Overall Experience
Rating:
5.0
The staff are my new friends. They provided a proper lock to my storage after I was hundreds of miles away, and I even got the newest possible truck for my multi-state drive! Thanks to Damien and crew