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Luciana JCustomer Reviews for U-Haul Moving & Storage at A&M University
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix your App!!!! Doesn't work to check in equipment!!!!
Chris CNothing, Bree, the mgr was excellent, very caring and knowledgeable.
Darlene SWhenever I order for in store pickup, my items are not ready until I get there, even if I am notified they am, the door is always locked because employee is usually having to work outside, wait time for rentals, and did not receive moving equipment with rental. Had to go back.
Zachary FOnly 1 person working there….it took a long time to get waited on.
Rodrigo MExcellent service
Anoop CThe staff appeared too busy when I dropped off my trailer and did not want to take the time to get my receipt at that time. They did not look busy to me, but I don’t know what else was going on. I had to call for it the next day.
Karen GCole did wait to assist me to take trailer off the truck, but it was 7 pm and already shut computer down.
daniel hUpon returning the vehicle the next day (on time) I was told I would be receiving a confirming email. This has not happened.
Doug VAwesome! Great job
Alan JI don't remember the name, but the manager that helped me out was fantastic! She was very friendly and eager to help with any questions I had. It was lovely!
Bethany MTell customer if they accidentally replace more gas in tank than what they received upon pickup, they will not be reimbursed. I placed a quarter tank more than necessary and was not reimbursed. These times are very difficult with the high cost of living. I really could have used the refund for excess gas.Also be more consumer conscience by providing customer a location closest to their home as to not incur more miles that they will be charged for!
debbie mNot a friendly staff at the time. That store has a different set of rules they go by and when asked about it they wanted to lie. They tried saying it was company policy to have 2 sets of emergency contact. I told them that I have rented multiple times lately and that wasn’t true.
CHARLES JSend the receipt soon after the equipment return, not 3 1/2 years later.
Stephen SGood stuff. Thx
James MI didn’t have to go inside even. The kind young man met me before I got to the door, retrieved the equipment, and we were well on our way to start unpacking boxes. Thanks, CS Uhaul.
Jerri RGreat service
Robert RPerson at the return location helped us delete charges for drop off since we were misinformed.
Elizabeth SBriana is great… handling a very busy facility in a very professional manner
wesley dNo improvements...a great experience all around!
Gerald SThe girl that made appointment with me is a Very important employee you should look up her name I driving right now but she is in my notebooks and I can’t get to them but please tell her that I thought she was fantastic
Kevin MGreat service
Melvin LI was accused of using their dolly and was charged $39 dollars. There was no winning the argument with them. They said that the seal was broken, therefore I used their dolly. I told them that I had my own dolly's, 3 to be exactly. I never touched their equipment but was charged anyways. Needless to say, I will be going somewhere else next time.
Andrew MTrailer lights out
Aaron SYour billing is frustrating. we have to download the app. Ok fine. Then I try to view but I have to set up account. I try to do that and it says I have an account. When I try to login, I can’t bc it says I don’t have account. I’m still trying to get through to ensure I was billed correctly.
DENICE PIt is difficult to improve on excellent. Continue treating customers the way I was treated and understanding the weather conditions/allowing me to return after the time due because of road conditions. Nothing but compliments for this location.
Susan BVery easy pick up and after hour drop off.
Cynthia SAssociate at this location was rude and less than helpful. Any questions were met with annoyance and sass, would not use this location again just to ensure we would not need to interact with the woman again.
Jonnathan CGreat recommendation to use Beast Moving company to unload our truck - please give them a great review and referrals!
Anthony RDrop off address was for storage business that didn't handle Uhaul, Dropped off at Ace Rentals, they were very helpful to solve problem.
DAVID SNothing to change. I have used this location numerous times because the service and people keep me coming back to this location.
DAVID SExcellent customer service and the trailer we rented was in excellent condition and towed perfectly! Couldn’t be happier with our experience!
gregory lMy only complaint was the gas tank was near empty when I picked it up. The low fuel light was on with a short range. I had to add gas before I could even pack it.
JOSEPH MYes the young lady that was working yesterday I really appreciate her I don't know her name but I took the truck back about 1:30 or 2:00 she was in there working and she do a fantastic job so give her a raise thank you
Venice DQuick check-out afte returning rental was much apprecaited.
Robert HYoung lady working counter was courteous and helpful
Daniel MThe prices are inaccurate and misleading. I'm surprised this hasn't already been an issue. You advertise one price only to add other charges to inflate the cost. This is a shady business practice, and I will not be using U-Haul again. Please help me understand the difference between a rental rate and a rental charge. This is misleading because I expected to be charged a certain amount ($24.95 Rental Fee + $8.00 SafeTow) while making the reservation only to be charged more than double ($24.95 Rental Fee + $16.00 SafeTow + $49.90 Rental Charge + $6.59 tax = $72.49) when I picked up the trailer.
David TBetter return process. I tried to return the trailer through the app but it stopped working half way thru the return.
Kristina GNothing keep up the great work!
LYNDON D