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Matthew MasonCustomer Reviews for U-Haul Moving & Storage at Alpine Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the general Manager was very calm and professional even though she had a lot going on. A shout out to her! Great job.
CHRISTOPHER LEE STEELEWas greeted and told to leave my truck very helpful and convenient.
Sean DoughertyIt was really great service , They called me the day before to make sure I was going to be there I got there at 10:00 sharp and it was done by 12:00 even talked to the mechanic I did it, He seem like a real nice person I would recommend this place to anybody.
John VanthofNot location specific, but the mobile verification process seemed to take longer on the app than it should. If open during business hours next time, I'll go inside vs mobile pickup. Otherwise I had great service at this location every time we have utilized their services here! Thanks
Jason EmeryWater was leaking through the ceiling on to me.
Joe WilcoxThe self pickup was very handy! Unfortunately I ran over glass in the parking lot and had to replace a tire. I wish there wasn’t broken glass in the lot resulting in car repairs.
Harrison WinchesterKeAire was managing this location and smoothly and efficiently rented three trucks in the few minutes I was there! Best of all she was cheerful and kind to all of us. Top notch 5 star and I’ll be back!
JEFFREY MICHAELGreat Staff !! Very helpful.
BRIAN PEARSONDouble check to be sure full tank of gas. I had to stop on my way to Metro-Detroit. This made my long day of moving longer. First time using this location.
Michael StarkYour service was excellent. Thank you.
Laura OlsonNot a thing,got the job done.
lorie byrdThe only complaints is that whatever they use as a deodorizer was awful and after traveling migraine inducing. It was just too strong. The other issue was how loud the truck sounded. I wanted to make my husband turn back as the engine sounded so rough and was very loud. It drove fine, but considering it was cold and you have to listen to a very loud engine and smell the air deodorizer, not pleasant traveling!!
Lee ThorsgardThere was one woman that worked at the counter that needs to work on her customer service. She had a horrible attitude. But picking up the truck was easy.
Tashia ShenemanQuick, friendly, handled the online reservation without any fuss on my part. Hook up to trailer was nice and easy.
Greg MasonThe truck was clean, but it needs an alignment and it was difficult to steer on the highway. Everything else with out reservation was great, they were able to accommodate 2 furniture dollies when we didn’t reserve them.
Donald FarreyThere was construction being done at the U-Haul entrance. There was no signage saying how to get into the U-Haul lot.
Stacy LaLondeWhen I arrived I waited inside the lobby for 10 minutes before anyone came out to the front desk, when I brought the truck back, same thing. It seemed under staffed with the same person opening and closing that day. The trucks fuel tank was not at the reading that the paperwork indicated, it was 1/4 tank less.
ERICA RAE LANGPlease purchase some new trucks because the one I had was all over the place, it seemed like the transmission was slipping and the steering was unstable.
Edward DavisReservation (10 days in advance) was processed easily and quickly at the counter. Truck was ready to go.
David WillisThe U-Haul all does not work. It would not keep me signed in, nor would it load data
Ryan EndleinQuick! Painless and everything was in good working order!
Brian PurwinThe location is clean and everything is easy to locate for my return of the u-haul truck. Key drop off was easy as well. Thank You for being close by my home and I would recommend them if you need to return a u-haul truck. I have been at this location before and it is a nice business to return or pickup equipment.
LINDA FOREHLICHBoth of the employees I interacted with were terrific.
TIMOTHY ROSS CARTERService was great. Vehicle was older and definitely needing some work. No doors locked automatically, gas cap lid was broken, and more.
Mark BreymeyerUhaul is always a mess somewhere in the process. The employees are typically rude or unhelpful and I am constantly getting told incorrect information. This is relevant to all my uhaul experiences. I have never had a stress free or smooth process with your company.
JUSTIN LAPEKESStaff was very helpful and I was on my way quickly. Dropping off was even easier.
Bruce KampOur rental truck had cigarette butts and ash everywhere and it smelled awful, mirrors didn’t adjust so had a huge blind spot on my left side and only one windshield wiper worked
Jacob GoeddekeGood truck, good service taking the truck out and bringing it back. Friendly staff!
Cody MurrellMAKE SURE THERE IS A RAMP ON THE TRUCK
Dennis Cotten IIClosed store at 7 I called call center at 630 pm letting them know I would be 2 minutes past 7. When I showed up girl started at me in 0 degrees weather and said sorry we are closed! Never coming back
ERIK MARINUS CROOYMANSI asked about the trailer being big enough to hull a tractor and they said yes, when I was unable to fit the tractor on the trailer I brought back the trailer told them about the situation and they would not refund me.
Tammy BennettThe person that helped me and took me the the rental was kind and professional.
Andrew BensonIn the back location where the car trailer was located it would have been to for a little more space to turn, either than that extremely great staff and environment.
Jeremiah ChaneyThe rental was clean on the inside, but the exterior was very dirty, must have been driven down a lot of country roads for a parcel delivery vehicle
Tom PollI have rented from the Alpine location several times this year and find it to be well run. Always fast and friendly service. Great job!
Daniel LabinskiThe whole process is so easy and efficient! From the great customer service to the ease of pick up and drop off I say 5 stars!
Amy UphamAll the employees I had contact with at pickup and drop off were great. The whole experience was great. Thanks!
Brad RogersWhen I dropped of the trailer to the one way location , they pointed out to me and took a video of how the trailer was not even properly attached to my truck.
Douglas SchuitmanEverything went as planed thank you .
Lorie ByrdVery professional great service as always I ll be renting again for my next move
Harvey DillI reserved and 20' truck by visiting the Uhaul website. Fairly easy process with lots of add ons that I skipped after selecting the truck and date. I picked up the truck at the local Uhaul and other than needing to scrape frost off the windshield, it was ready to go. I didn't have any problems with the drivability or functionality of the truck other than the rear cargo door being difficult to open because it was a little sticky near the bottom. The reservation included 4 days, which was convenient since I had to move my stuff 2-1/2 hours away. The whole process was easy and I was happy with the truck rental.
Robert Simons.
Kevin PendletonHave my rental available. Picked up truck in morning and came back in afternoon to pick up the tow dolly and had to wait 30 minutes for it to be returned (inadvertently rented it out for a local move). Also had to push to have staff replace tailght that was only 1/4 lit. Another 15 minute wait. Clean out the cab of the truck. Found 2 water bottles, a can of Red Bull, McDonalds bag full of garbage, a Bic lighter and loose nacho chips under and behind seats.
FRED HICKOXthis was an awful experience - I would hope you better maintain the equipment before the next customer takes it on the road - the manager was very apologetic & made good however I lost almost 2 hours out of my trip -
ralph annunziataBoth employee interactions were smooth and pleasant. I wish I could remember the names! The girl at the counter was great as was the young man who helped me return the van.
Jodianne SobotaEvery go-cart I've ever driven has had better steering, gas mileage, suspension, acceleration, breaks, and seating than the uhaul I rented. I wasn't expecting a Lambo, but I wasn't expecting garbage either.
Joshua SchoneWhen we returned our trailer in the evening, the only entrance was blocked with multiple vans. Had to back it in on the busy road and had to fit it in between trucks and trailers. Very frustrating.
Claudia BradleyEquipment was very old. Seat belt was difficult to use b/c it was old.
Clayton RossmanMobile process was a nightmare and there was no space in the parking lot for drop off
Nicolette HamiltonHave this a "For Sale" site when it comes time to sell used trailer inventory. These trailers are awesome.
Mark GreenWe dropped off after hours and the process was very easy, which was appreciated.
Elizabeth EnglandThe staff was helpful and easy to work with. A nice experience.
Bruce KampThe inside of the windshield had a film on it and looked like it was never cleaned. Could hear the wind from inside of the cab of the truck from the doors not sealing properly.
David ChomiakService was great.
Rebecca Wright | Overall ExperienceI had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.
Miguel Astorga | Overall ExperienceI was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞
Ben Schaefer | Overall Experienceexcellent service
BRYAN FREDRICK | Overall ExperienceHorrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.
charlotte deur | Overall ExperienceThe gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.
Mackenzie Almquist-Murray | Overall ExperienceMonique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.
Lisabet Girr | Overall ExperienceEXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.
Jayne Gilliland | Overall ExperienceA terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.
Dan Mesko | Overall ExperienceDid not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!
Nancy Wolotira | Overall ExperienceStaff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.
VALERIE NANCE | Overall ExperienceI rented a U-Box from this location but did not personally visit the actual store.
Matt Lampen | Overall ExperienceOk
joseph cambric | Overall ExperienceThe staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.
alaynna yates | Overall ExperienceVery bad customer service with rude behavior from the manager
Bhavani reddy | Overall Experience