Customer did not leave a comment.
Tomeka W | First Impressions
Customer Reviews for U-Haul Moving & Storage at Belt Blvd
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m very thankful for the high level of support and service I received from every member of the team, both in California and Virginia. Your overall level of organization is outstanding given all the moving parts….no pun intended.
Steven K | First ImpressionsStaff was great, atmosphere great.
Loretta C | Overall ExperienceManagement is always so rude. But thanks for all the years my mom has been here 24 years of storage help
JOYCE M | Overall ExperienceThe lights inside the storage we're not worki
Micheal P | Overall ExperienceIt served its purpose
Rosslyn J | Overall ExperienceManager and staff are great!
jesse d | Overall ExperienceI don't like talking workers about me and then hear it from other people saying I'm nasty if that's how you Run a business. Good luck with you because I would never recommend and I got photos. That says you guys don't even know how. To do the proper infestation because there's a lot of that going on. If somebody got hurt on your property I would stand up and testify for them
MARIA V | Overall ExperienceGreat experience great ppl
CHRISTIAN B | First ImpressionsJust needs to get fence fixed in the back. Something has knocked it down. It is open for unwanted guess but excellent on everything else
VANNALETITIA F | First ImpressionsVery Good Place
Latosha W | First ImpressionsMy unit 391 got flooded over the summer after intense heavy rains. The driveway of my unit has a decline at the other end so heavy rains causes water to rush again the pull up gate and water goes under and into my unit. I had a lot of water damage to my coffee tables and a brand new mattress molded. I didn’t have insurance. I noticed other aisles the drive way is more even.
RONALD F | Overall ExperienceEveryone was friendly and easy to understand. And fast! I was there 45minutes before time and was still helped within seconds.
Dawn C | Online Move InEverything was great, really appreciate it
Patrice H | First ImpressionsI will always use this facility in the future should I need storage. Andrew was very polite and helpful.
Lisa B | Overall ExperienceI will use this u hall again
ELLEN M | Overall ExperienceThe best U-haul I have ever been to.
LACHELLEVANECCIE A | Overall ExperienceThe Manager went beyond and over! I will recommend everyone to go there!
Alexandria J | First ImpressionsThe Manager went over and beyond! I'm so Grateful!
Alexandria J | Overall ExperienceThe manager was friendly and informative. You keep up the good work Andrew!
Nicole J | First ImpressionsOutstanding service and customer support!!!
Ed H | Overall ExperienceAndrew and his staff are nice and helpful I give the ten stars
Donna H | Overall ExperienceAbove and beyond! Andrew is not only an excellent manager but he's an excellent person. I will recommend this facility to all of my associates.
Keisha W | Overall ExperienceOverall experience was good
Aunetta G | First ImpressionsAll the staff were amazing and very helpful
Jessica a | First ImpressionsGood fast service Was able to answers all questions I asked. Great job
Darin G | First ImpressionsAndrew at the U-Haul on East belt boulevard Richmond Virginia was excellent as the manager and the head man over there he was polite he was sympathetic he had great empathy for my situation it was not a bad or ill statement or facial expression or anything that he gave me he had excellent customer service as well as all of his employees under him I would highly recommend him to continue one of the ladder with the U-Haul company as well as his team I read them as a number one you all administrative and yes I will definitely refer them to any of my people especially during this time of recession and pandemic God bless Andrew you are number one
Nicole L | Overall ExperienceGreat customer service.
David R | Overall ExperienceCustomer service was great.
KENT W | First ImpressionsNot all of the employees were accommodating.
Jacqueline R | Overall ExperienceI have had my storage for over 10 years and have been very satisfied and will use them again if I need to.
ANTIONETTE B | Overall ExperienceI appreciate your help and thank you for providing a safe space for my things.
BRANDI U | First ImpressionsElijah was exceptional in his service
Elijah M | First ImpressionsI have rented storage units before but this Experience was far the best ever. The staff was friendly every time I interacted with them. Uhaul have a great team at the Southside branch on belt boulevard. If ever I need storage again Uhaul belt boulevard will have my business. Thanks again.
Mandy C | Overall ExperienceNeed to clean up around storage buildings better
Allen L | Overall ExperienceThe staff at the East Belt Boulevard location made this experience personable and easy for me and my unique situation. I can't tell you how thankful I am to have had their assistance. I think they all deserve a raise! Especially the nice lady with the short hair and Andrew Deluca-rios. Thank you all so much.
Kasey K | First ImpressionsOther than my putting the lock on wrong….leaving the storage unsecure…. It was the cleanest U- Haul Storage I have ever seen…. So thanks for that~
Emma B | Overall ExperienceGreat Customer Service Rep ~
Emma B | First ImpressionsHad no problems while my stuff in storage. Thank you.
Anita R | Overall ExperienceElijah was very helpful and had excellent customer service
Cierra J | Overall ExperienceGood Job 👍
Danny J | Overall ExperienceNumber One moving and storage in the united states'
Wynter t | First ImpressionsStaff was rude, and gate was not working properly. Also staff would not aid in entrance
Willie J | Overall ExperienceThanks so much I really appreciate the services
KIA M | First ImpressionsThe staff was courteous helpful and very pleasant
Mr M | First ImpressionsThank you
Joyce L | Overall ExperienceStaff very helpful ..
Lynn B | Overall ExperienceI was given top notch customer service both over the phone (local) and face to face. I never experienced anything abnormal both times I went to the storage center. I am the most pleased and look forward to referring UHaul and or using them again. Thank you
Kenya R | Overall ExperienceGuy over charged me when working on two things at a time but my daughter was able to get that corrected so I am glad for that .
Mary B | Overall ExperienceAndrew very nice an helpful
Harold L | First ImpressionsLike I said Lansing his crew over there at Top Notch I can have some good people they've done some real nice stuff I was actually in the hospital one time I ran into an emergency and I'd rented a truck for a week and they were nice enough to come back and get it right at the hospital and they've known me for years and they always help me move you know every couple years when I got to move from one unit to the next and I always good guys then I think that's what U-Haul wants to be a good American company like it's
James L | First ImpressionsVery friendly
Mary B | First ImpressionsI want thank you all for helping me in time of need.May God bless y'all in 2023.Thanks
MARGIE P | Overall ExperienceDidn't Sine for the unit Manager book unit to my name with out my permission charge my card with out my permission consider as fraud by law 2 weeks later the unit is still lock with a u haul lock but the start charge my card cut of previously my locks don't even return new locks that they cut of my locks cost me +-$70 Manager name lance threads me I call hq but they say they put that on file someone will contact me so I'm still waiting But pay for a lock unit don't think that's Wright
Antonio L | First ImpressionsThey forgot to put my move out in the system, then charged me, and then tried to charge my account without my permission for way more than what I was even paying in the first place, so no, I will never use U-Haul again and no I would never recommend U-Haul
Shakita P | Overall ExperienceThe staff there is very unprofessional, I would never use it again. The truck engine light was on, I was told there was an issue and it was fixed before I took the truck. The issue was it fixed which caused more gas consumption than it was suppose to. I know because I used a truck before same distance. Also there are people sleep in the units with the doors up in plain view during the day and evening.
SAIYD N | Overall ExperienceThank you for everything I really appreciate it. And you guys have a merry merry Christmas and a happy New Year peace
Kenneth P | Overall ExperienceGreat place to store things , everything was taken well care of when it was time to get things out of storage.
RAQUONLAMONT I | Overall ExperienceGreat service. Very helpful staff. Good problem solvers
Lynn B | First ImpressionsThanks UHaul They csn add more cameras
L'roy W | Overall ExperienceEntire staff was polite, helpful, friendly, and over all very efficient. I would give them a 10 out of 10.
MITZI B | Overall ExperienceI just think the security there is not to par… the gate was always open.. never used the clicker since it was open and you had people there that isn’t part of the storage begging and hustling (which I do and don’t mind) but if someone was there like that it meant they came and went as they pleased into the storage facility…. Other than that it was easy to get the unit and easy to “move out “ of the unit. The unit was pretty clean and there is nothing you can do about bugs on an outdoor storage. And I think that is about it on the actual unit….
Karen H | Overall ExperienceSome things had mold on them had to throw away
Devonya A | Overall ExperienceManager and staff very rude nonchalant with customers.I moved into a storage it took 30 minutes going back and forth with the manager other worker laughed in my face when I tried to fix the problems she couldn't do anything I needed the manager very unprofessional. The manager then told me that he didn't have to give me the free 30 days because he was tired of people coming in getting storage and using it for 30 days. then he stronger demanded asking me how long I would be renting.Im trying to find another place asap....
Henry G | First ImpressionsSo far so good
Eugene R | Online Move InTruck reservations was not ready Could not get help with storage
Tiffany J | Online Move InI had closed my storage unit back in April 2022 they continued to try to bill me afterwards. I called and went to the store several times and told that it was going to be taken care of. They officially closed my unit on July 29,2022. This is the worse still have not received my deposit back.
SHANTELTAQUANIA D | Overall ExperienceUhaul is on high demand. The employees were patient, efficient and attentive to the custo.er,'s needs
teresa w | First ImpressionsThe facility was not safe. My unit was broken into. Thousands of dollars of my personal items was stolen
NICOLE Y | Overall ExperienceThere were mice and rodents in my unit. Next time I would use a inside climate controlled unit instead.
Dominique H | Overall ExperienceCame into couples problems. Nothing too serious.
Anita R | First ImpressionsScott Smiley was super helpful and friendly
William C | First ImpressionsGreat and friendly and knowledgeable customer service
Drema A | Overall ExperienceI had so many problems with uhaul during my experience from rude store workers like Monique to not being able to see footage of where I think my unit was broken into after reporting that staff and my unit had no camera near by, then reporting was a mess and took months and was only resolved by Mr Smiley after accidentally bumping into him... he took care of me, but I wouldn't trust the this would work twice if necessary, not enough staff in the unit, it was a whole hot mess and if presented with the option to use another competitor before uhaul at the same price I would try them next time and I would only use uhaul if not given any other option but uhaul, I'm just being honest
LAWRENCE O | Overall ExperienceRaheem was one person at the desk doing 4 jobs alone. HE was very friendly, hard working and professional work a beautiful smile.
JUSTINA E | First Impressionsi just think that the price was a lil to much. but besides that it was very convenient for me.
Lawanda R | Overall Experiencemy experience with U haul was very easy going. The rate was excellent compared to other storage units. I would definitely recommend them
pamela k | Overall ExperienceThey had put a dead bult on it and ive always paid on time was upset
donna c | Overall ExperienceExcellent staff!
BLAIR P | Overall ExperienceHello my name is Tiara Russell and I want you to know that I had an amazing experience with this company Service out of my storage was at the Belmont belt Boulevard the manager dare she was outstanding I don’t remember her name but I do know that she is a small figured woman with dreads and she was outstanding I was grateful to have her
Tiara R | Overall ExperienceMore staff is needed on a Saturday morning instead of 1 person.
Lawanda M | Overall ExperienceI was paying for a climate controlled storage unit. The unit was not climate controlled as evidence by my furniture developing mildew on it. The unit did not have a light in it. Kira who works in the office was very nice and helpful and is the only reason I would consider coming back to this facility. She deserves a raise.
Katherine B | Overall ExperienceSúper
YANIRA G | First ImpressionsThe manager is truly "AWESOME", my experience was excellent. Therefore I will continue to keep coming back. She goes above and beyond! Thank you Ms. Leawood for my wonderful experience.
Teresa J | Overall ExperienceI dont.care anything about your feed back only thing i.want.is my money.back for a storage I never use or put anything in it just put a lock never ope the storage and the.camera is not going to lie it will show i.put the lock never one open the storage and not once put anything in their.so.i will be taking further action on this matter.
RUBY S | Overall ExperienceLots of garbage at the dumpster. When U-haul changed the doors and I finally moved my items out of the three units I'd had, there were lots of items missing and I could see where the staff that had access went through things and removed items. The company should make all units climate control and indoors.
CAROLYN H | Overall ExperienceThe staff used to be friendly but my experience yesterday was that this is no longer true, especially Monique
LAWRENCE O | First ImpressionsStaff was nice and helpful.
Dominique F | Overall ExperienceI rented a storage unit for a friend, whose contact information was registered with the rental office, on July 21. He removed all items and returned the key on August 12. However, I continued to receive emails demanding that additional rent be paid and threatening a lien on the nonexistent contents of the unit. I called the Belt Blvd office twice, on August 24 and September 4, asking that the account be closed. Each time someone said that they would close it, but the harassing emails continued until a final call was made September 15. This was over a month after the unit was emptied and key returned. An email to U-Haul customer service also went unanswered.
Owen L | Overall ExperienceNot any larger storage units.
Sabrina S | Overall ExperienceThe manager and entire staff for this location WERE AMAZING!!! She is a great leader and has built a really solid team of kind, professional, and collaborative people. A truly outstanding experience with the Belt Boulevard team!
Diane T | Overall ExperienceCharged my father for a few months rent due to lock being on unit that they eventually cut. My father has fallen sick with dementia. I feel like he was taken advantage of.
James l | Overall ExperienceI got to my unit and there was a lock on it. I called and asked if they could remove the lock, 30mins went by still no one. 45mins I called back and they said someone coming right now. 30 more minutes go by and the manger called, They sold me a unit that was already reserved! Almost 2hrs wasted so I took the truck back. I was refunded for the storage unit but charged for the truck when I only used 2mi
Kennard W | Overall ExperienceShout out to the Manager cant remember her name.
Landen D | First ImpressionsCustomer service was poor. My lock was cut off my unit with no explanation and no reimbursement. Tried several times to get in contact with the office and I could never get anyone. Took over a month to get my storage unit closed out and Im not even sure I’d it is closed out at this point as they have not communicated with me at all about this. 0/10 recommend.
Justis M | Overall ExperienceNeed to have a better A/C system,waited in line for ten minutes very hot in the office
lisamarie s | First ImpressionsThe staff were extremely helpfully, professional and super friendly!! The last associate (employee) was overwhelmed with returning trucks and I was one of them , plus I closed out the storage unit I had and she was absolutely patient and was fantastic!
SHELLY D | Overall ExperienceWhen we filled out initial paperwork online we qualified for the 1st month rent free because of prior out of state rental from U-Haul. When we rented the unit we were told that policy no longer exits. Seems like a bait and switch to me do we will be looking for a new facility soon.
Dennis D | First ImpressionsI had to throw all my stuff away due to dead mouse found in my shoe box and mouse poop was literally everywhere in all my baskets and boxes which is very nasty
Davette J | Overall ExperienceStore manager Monique was very friendly, knowledgeable, and efficient!! Her demeanor was very welcoming! She’s a great asset to your company!
TORIESHARONDA B | First ImpressionsBest customer service I've had in a long time!!!
Ed H | First ImpressionsObsolete profressionalism. Monique to be precise.
Rumarlena R | Overall ExperienceOverall, my experience was pleasant. The office was understaffed and I had to wait for a little while, but all of the employees were very kind and pleasant about the experience. The unit itself is fine, it needed to be swept and I found a small nest of spiders inside.
ALEXANDERWOODSON P | First ImpressionsThere were 2 issues: 1. There were no clear direction on how to enter the facility with a personal car or with the truck that I returned. 2. I reserved the truck and storage unit on line but it still took about 30 minutes to complete the transaction. The store manager was answering the phone and answering questions on the phone while I waited.
Wanda M | First ImpressionsThe staff suck and are unorganized. They also don’t have any storages available!
Linesha T | Overall ExperienceRaheem was very, very nice and helpful. I was given a unit that was taken, so I had to come back to the store and it took about 20 minutes to get a new unit lined up, which was a little frustrating. The two gentleman, who told me they were both new, that helped remove my trailer were also very friendly and helpful. Only docking a star for the inconvenience of being put into a unit that was taken and my wait time.
Mallory O | First ImpressionsNo comment
Lawanda R | First ImpressionsI had an awful experience with uhaul i booked an online storage unit paid Saturday 5/22/21 and when I arrived to the storage with my load there was a lock on my unit and customer service rep told me ny only options was to pay again and make another reservation or wait til Monday with my load stuck on trailer had to pay extra for rental truck and go find another storage and uhaul still has my money with no storage unit I would really like for someone from uhaul to explain this to me and make it make sense
Janell B | Online Move InStaff was very professional
LLOYD D | First ImpressionsMy storage unit is smaller than expected I ask for a garage size unit enough space to fit a vehicle in but it wasn’t exactly what I ask for at all I don’t intend on keeping my unit at all unless the size I asked for becomes available
ralph b | First ImpressionsNo complaints. Staff has great customer service, always helpful and answering all my questions or concerns. I will always use U-haul storage for my storage needs. Thank You.
JEANNETTE G | Overall ExperienceI purchased a storage was supposed to have a month free the payment taken out monthly. Went that night to move furniture into the storage along with hired hands the store lock was never taken off and the manager assured me she was going right over to take the lock off.called on all service drove around over hour trying to find a storage with the lock off to accommodate our needs. Went the next day gave them the storage number thought we were all on the same page which spoke with the store manager that is just incompetent no customer service quality assurance and stated “ She was sorry she failed to cut the lock. But then talked about her being busy what about me being inconvenienced and having to pay movers extra money. Then I’ve been burden by threatening emails related to my storage and late fees this has been the worst experience I have had storage before in the past but you need to retrain your managers so they will have follow through and accountability. I have called several times trying to get billing straight most recently this past Sunday this which was suppose to be fixed on may 2 then when I first called but this place is ridiculous the manager needs to go through sensitivity training aswell. I feel like sum compensation should occur. I have also witnessed others having similar difficulties and my job I’m a director of nursing very demanding job and this has been terrible. Surprised still in business with McKenzie as a manager.I would like a follow up call related on how the situation can be rectified and if any disciplinary action are to be handed down.
LAWANDA M | Overall ExperienceI did not and have not rented this unit. The staff is committing fraud and erroneously placed this unit in my name. Please contact me to rectify this serious matter at lakeishasfinetreasures@yahoo.com.
LAKEISHA E | First ImpressionsI appreciate your business thank you .
Markeisha S | First ImpressionsExcellent Customer Service
Shunda F | First ImpressionsI rented a uhaul and a storage the largest one they had to accommodate my needs. The lady at the desk told me stoatage number 1109. I brought a uhaul lock she stated she would take theirs off. I paid movers we get to the storage 1109 lock on the unit this is at 7:22 pm. Their lock was never removed called the after hour customer service thank god. We had to ride to over 100+ different unit to try to find one without a lock in the dark with flashlight with mover following us for over an hour. Found a couple but too small to accommodate 10x10 a so we continued finally we got a storage on the 1300 block the customer service lady on the phone until we found one apologizing for someone else not following through, This was already a long day of packing and to add to our mental distress and financial had to pay the movers extra for the basically 2hours over the time we agreed upon. Apparently this uhaul sales person at belt boulevard failed to meet customer satisfaction, I hope that this will help with Quality assurance,maybe a refresher on procedure and processes .
LAWANDA M | First ImpressionsTHE BEST EVER GREAT STAFF !!!!!!!!!!!!!!!!!!$$$$$$$$$$
Carlus J | Overall ExperienceVery clean professional place the staff was awesome I will be telling family and friends about you all
CARLUS J | First ImpressionsI was very impressed. Everyone was very helpful at this location. Thank you guys!
Morasti P | First ImpressionsU guys still found a way to mess things up even when im no longer doing business with you. I get charged $400 a month after I returned the truck due to bogus miles. Then takes a week to get it resolved and another 5 days before I receive my refund
jenelle S | Overall ExperienceThe staff at the location were awesome. Customer service was also very helpful with all of my questions that me and my family had. This was my first move with my family and everyone made it very easy!
Joel Q | First Impressionsmove out and three weeks later get billed for another month
john c | Overall ExperienceWhere do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.
jenelle S | First ImpressionsThe 2 young women working in this store are always excellent to deal with. Great with helping on trucks, trailers, and storage units. I can't say enough good things about them.
STEPHENBRUCE M | First ImpressionsThank you!!!!!
Rykia W | Overall ExperienceA tenant had my storage unit blocked with all of his storage belongings out blocking the access to other units including mine. It was an awful experience on a very hot day with management so I requested a refund for the unit.
Shawna N | Online Move InEverything was smooth and easy! Excellent customer service and all staff extremely helpful. Will use this location for future.
Rykia W | First ImpressionsBecause the after 7:00 p.m. key do not work.
Karen M | First ImpressionsThe only problems I had after 2 months my unit started to have roaches but they took care of the issue immediately. Also they changed the locks an keys and did not inform me due to some remolding that was done.
Lorie B | Overall ExperienceI WILL NOT RECOMMEND NO ONE TO USE UHAUL ON BELT BLVD. YOUR LET ALL MY STUFF GOT FLOODED I LOST EVERYTHING NOI WILL TELL EVERYBODY NOT TO USE UHAUL FOR EVERYTHING
Donnell A | Overall ExperienceMy furniture was damaged. My things had been moved around without my permission. There was confusion everytime i went in to pay my monthly bill. I had the overall worse experience ever. I will never deal with uhaul again and i would strongly recommend that no one ever stores there furniture there. U will regret it.
Sharise S | Overall Experienceit was good
Brian S | Overall ExperienceI moved out of Uhaul storages before thankgiving so I would not have to pay December rent and rent over I to 2020. I'm still getting daily calls from Uhaul and letters. I need this stopped. Completed.
GLORIA B | Overall Experiencewas not able to get to the storage unit due to paving i was told to come back in 1.5 hrs i came back at 5 and still waited 45mins they were paving and was given incorrect unit number
Lisa H | First ImpressionsVery personable and helpful service representative.
David A | First ImpressionsVERY GOOD COMPANY TO WORK WITH!
Cynthia B | Overall ExperienceGood
Sergio U | Overall ExperienceMy experience so far with UHaul has been great. The staff is very informative and responsive to resolution of technical (computer) issues in a very prompt manner. Thank you, to all the staff.
Nicole S | Overall ExperienceI was given a smaller unit then what I paid for, we road around looking for another in the cold., could not use access card went back home w/furniture, didn't have me in computer, compensation pls.
Marsha C | First ImpressionsThe customer service was amazing. Five Star Service
Sophia T | First ImpressionsMrs. Suzan is a wonderful person. Hard worker and tries to help her customer to the best she can!!!
cathy h | Overall ExperienceA little miscommunication at first. But the effectiveness and response time will forever amaze me.. Thank for your business gratitude
Marquell P | Overall ExperienceTrying to get a hold of someone who actually was knowledgeable and helpful at this location was nonexistent. I would not use uhaul again for any future moving experiences.
sheree d | Overall ExperienceNot a good experience. However, in the past, I've had no issues with this facility.
KOCMEKICA P | Overall ExperienceManager is awesome. Very friendly and can tells she cares about her customers.
James F | First ImpressionsI made a reservation prior to this one but had to cancel because the van wasn't brought back on time. Came to the Belt location met Suzanne she was fast, courteous, and very attentive.Will come back.
Benitra D | First ImpressionsThanks for your help today
Mary P | First ImpressionsThere were no problems and the service was great!
DOROTHY H | Overall ExperienceI would prefer being able to call and speak with someone local vs a contact center.
Jackie p | Overall ExperienceMy unit was broken into. Suzanne the manager is not helpful at all. No one from corporate has bothered to reach out to me. I’m missing expensive and personal items. No one seems to care except for me.
Duone S | Overall ExperienceHard to communicate with
Elaine C | Overall ExperienceI am very much impress the service
cythia l | First ImpressionsThe staff was friendly and help. He was very customer focus and as a manager in a call center I can appreciate that.
TOMEKANN S | Overall ExperienceMy experience with Uhaul was great. The staff was always willing to help in anyway they could.
SHANTAE B | Overall ExperienceVery wonderful staff and atmosphere.
LaToy W | Overall ExperienceMy experience with this U-Haul facility was great. I always had a friendly conversation with the staff each time I came in or called to make a payment. I would definitely use their services again.
Mary R | Overall ExperienceGreat friendly customer service very helpful would definitely recommend this location to family and friends
Drema A | First ImpressionsFacility was nice and clean and the customer service was exceptional thanks
katina S | First ImpressionsI love it
JUDYANN R | ReservationYou have good staff who communicate very well and are very knowledgeable. I appreciate them the time I was using the storage. When a problem came up they addressed it and hopefully in the future you .
Rosylin h | Overall Experience👍 great
cherie r | ReservationAwful. I spoke to the store twice before arriving. Once there, they said I couldn't prove I spoke to anyone, they didn't rent what I needed, & were rude. Wasted a lot of money & will never use again
kelly b | ReservationI didn’t have no problem
Michelle R | Overall ExperienceMy experience with this company was HORRIBLE. Lack of communication, caused damage to my expensive belongings, no lights in a high crime area etc etc etc.
sheila g | Overall ExperienceTHE STAFF TREATED US LIKE FAMILY
Jim R | Overall ExperienceThe staff took care of me even though my reservation was messed up.
SHAWN J | Overall ExperienceExcellent service thanks
Mary B | Overall Experience