Always great service from General Manager Marcella!
kevin mCustomer Reviews for U-Haul Moving & Storage at Bladensburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improve everything was excellent.
PENNIE BThe employees were very attentative, knowledgeable , patient and respectful, in the store and a follow-up phone call I made.
deborah p👍🏽
ALBERT FMarcella is the owner and she is awesome! Always super friendly and helpful. Davon is one of the employees and he’s great as well. This location is top-notch and has fantastic service!!
CHAD MThe service was affordable and great!!
Michael MExcellent customer service. Very helpful and attentive, fun to interact with. Very pleasant experience both times I went (for truck and for trailer)
Jonathan PThe team at the drop-off location were great. Friendly and helpful.
Brian MExcellent
derek lCrystal & Marcella were fantastic! Very heloful & pleasant.
COLLEEN BJust keep doing what you're doing.
richardine BJust continue to keep up the good customer service
Erica Wthis location is my favorite customer service exceptional always stock with supplies and very helpful especially towards senior citizens which sometimes have a hard time operating electronic.
reveria SVery helpful, nice, knowledgeable people. I tried to return the trailer to your S. Capitol St. location because, as it turned out, they were MUCH closer, and they were very unhelpful, bordering on rude. Lousy attitude. As a result, I had to drive to MD on a Friday during rush hour. Luckily, the MD people were excellent and polite.
Terry CThe reservation was strictly followed with no wasted Time… Keldenl was super knowledgeable and very friendly and helpful…
Francis PThe staff at this location were very attentive, helpful and kind.
kelli QVery personable and friendly!
Jennifer AI rented a furniture dolly. It's $12-15 dollars. However, they charge you $40 dollars if you need to keep it an extra day during your rental. So I paid 40 dollars for an extra day, for the U-haul truck. And they charged me $40 dollars for the dolly. Ridiculous. I have submitted a complaint to corporate. The workers themselves were nice but the pricing is completely upside down. If you get a u-haul, NEVER get a dolly. You can get one at Walmart for less than 40.
Frederick NHelp the
Tony JExcellent customer service, by Ms. Amber.
ALFRED BAmber and the rest of the staff were so very pleasant. I want to also mention that the woman who handled my rental process at the front desk was the best she had wonderful customer service and she walked me through the entire registration process again she’s the BEST!
Gerard TRequiring all guests to use the online check-in without having proper instructions regardless of the type of pick up selected during the reservation was counterproductive. There was no clear line within the store itself to pick up keys, which created unnecessary confusion and a lengthy process.
Andrea BCustomer Service is Outstanding
Gerri WGreat customer service from General manager Marcella.
kevin mThe customer service was amazing but the equipment sucked the ratchets were so rusty. They were not functioning properly. I had to call roadside assistance to help get the straps off my tire. Roadside did come with an hour; I was very much appreciative of that.
Mercedes JMaking sure your representatives and Wifi computer equipment is working and they know how to use it. I feel if I made a reservation a week but person couldn't get me serviced after 1 to two hours is sad. Watching other customers be waited on and out the number was about 5.
DELIMA TThe employee that assisted me with my check in was pleasant and very helpful. When I returned the vehicle, the manager, Marcella was courteous, pleasant, professional and efficient. I am extremely pleased with the staff and service at this location , which is close to my residence. I would recommend this location to others. Great Job Bladensburg NE UHaul staff.
Adrienne TI had a great experience at U-Haul. The customer service was awesome. Very knowledgeable technician troubleshooting my problem without incident. Thank you for the assistance and I will be using that location again.
EARL BI was satisfied
Ramondia SOne thing you can improve is the computer system at the counters. I came to check out and the system was down completely. I had to wait thirty minutes or more to complete my purchase. The employee stated this normally happens on a daily basis or every so often. I wish it was more convenient because time is everything.
Joshua RN/A
Benjamin RBest customer service ever
ERIC SThe whole team there was just great. I would highly recommend this location to anyone.
Gary TNothing, keep up the good work
TONYA SVery bad check in experience
Hailey MVery pleased
Stacey NMarcella is great. Great attitude, courteous and all. These traits are hard to find in DC customer service. She almost made me feel bad leaving DC but I already know her courtesy and service is one in a million in DC. Thanks Marcella!
Ikenna NAbove average experience. Phenomenal customer service. Easy check in and check out. Only thing I would add is option for toll pass.
Claudia RMy expectations were met!! I’m Thankful that the size truck that I needed was available, that was a BLESSING ALL by itself!!! The person at the desk was VERY PLEASANT….sorry I forgot her name. My day started out stressful when I got to the U-Haul she made my day ALL BETTER!!! Thank You!!!
Edwina WThe staff here both in the evening and morning were so kind and helpful. Exceeded my expectations and I was pleasantly surprised
Stephanie DGreat customer service. Thanks Marsella and Joven!
COLLEEN CThe van was not clean upon my arrival, but the attendant immediately cleaned it.
Jeannette HCustomer help was excellent.
COLLEEN CMake sure someone is outside. I had to walk in to get someone the check me in during business hours.
Victor TAlways professional. Good team.
Tsolmon BReturn was easy. Lady at the front desk was incredibly rude and condescending.
Christopher HMovers were great! Truck was good and to be expected. Return was smooth.
Daniella BIt took longer than I was told and now my radio doesn't work, but the personnel were pleasant. I would suggest a vehicle checklist prior and after work is done.
Victor TGood personnel.
Timothy EThe staff were all helpful and friendly.
Andrew BGreat service fast and efficient
Regina CThe gentleman that took back the trailer did just an awesome job. I actually planned to call the branch om Sunday to speak with the manager. The gentleman truly enjoys his job and represents you well.
Michael WNothing at this time
DANA JI was redirected to this location after I was informed that the van I reserved was not available at the location I booked it at. When I picked up the van, it reeked of marijuana smoke and was extremely dirty inside the cab. The surfaces were sticky and covered in dirt and crumbs. The check tire pressure light was also on. I asked a U-Haul staff member about the light and he said it was just the sensor and not to worry. I also let him know that the cab was not clean, and he did a little cleaning on the spot, but it was still quite dirty.
Jessica BGreat service, the location was extremely busy, and the staff maintained their professionalism while delivering exceptional service. Totally awesome, the entire staff!
Elizabeth HMarcela was amazing. She was sooo very. helpful and definitely a ray of sunshine. She was patient and was able to help with our reservation and make every effort to make our U-haul trip the most efficient. Highly recommend and next time we are in DC we will rent from this location. Thanks Marcela!!
dominik bEverything was perfect Roslyn and J. are awesome. It was my first time meeting them and they performed well as a team. The gentleman that checked my return was also very nice and courteous to me and my little son. Best regards, FLAVA 93.9 WKYS
Rudolph DAgents were very friendly and helpful.
Dan DAll is well done with the staff thanks for all your help and support
Terry GThe van I rented was too old and make a lot a nuise
Rodrigue TThe proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.
ANIBAL O | Overall ExperienceExcellent Service from everyone. Thank God for Chris Parker.
LAZELLE C | Overall ExperienceChris and staff are wonderful! 👏 👏 👏
MIRIAM D | Overall ExperienceStaff was extremely professional, kind, and accommodating
Mary E | Overall ExperienceMy storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas S | First ImpressionsThis is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!
Tracy D | Overall ExperienceI moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you
Tracy D | First ImpressionsThe manager, Chris Parker, was awesome! Thank you so much!
Joyice H | Overall ExperienceThis was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
Christinaa C | Overall ExperienceThe young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
dianette w | First ImpressionsThanks!
Michael K | Overall ExperienceVery friendly and helpful staff. Highly recommend.
James G | Overall ExperienceI have no remark at this time. Thanks!!!
geraldine v | ReservationScheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
MIchael H | Overall Experiencegreat team
Zubaidah S | Overall ExperienceI called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Catherine W | Overall ExperienceRich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
Kirsten R | Overall ExperienceThe establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
brandi f | Overall ExperienceMy girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
Mike M | Overall ExperienceGio the driver was excellent!
marie d | Overall ExperienceWhat should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.
Andrea S | Overall Experience