They should not charge for equipment that was stolen by local homeless people after drop off that sleep in the back of their trucks, then claim to have locks on the trucks when they don’t.
Sarah SCustomer Reviews for U-Haul Moving & Storage at Boulder Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Adding additional employees would make this location be capable of providing more service to customers.
Ray CThe tow hitch would not install the normal way the hitch had to be turned upside down. Now the hitch and trailer are much closer to the ground. Once i start the trip the chains from the hitch start dragging on the ground and sparkling once informed by other drivers I pulled over and installed zip ties, later the chain from the hitch broke I used zip ties again, overall not a great trip, I found out later that was not the proper way to install a hitch, I was very grateful I made it to my destination!!!
greg r | Overall ExperienceThe office customer service was good, except the cleaning guy outside. Really left us a terrible impression. Hopefully we won't be running into eachother again
Andy WKeep doing what you’re doing. Great team!
ROBERT MThank you for the service
Rene CNo improvement needed. Staff is friendly and professional. Fast service as well.
Marquisha CJohann at the front counter was great
Jeffrey FKeep up the good work! The gentleman that helped us was very personable and friendly he processed our return of the equipment efficiently and promptly thanks to the usual staff in Las vegas
Donna DAll the worker had attitudes and acted like we were thief's and going to rob or steal from them.
Chad MLet people know when they reserve a van or pickup truck that they must have a Nevada driver's license. It was extremely frustrating to learn of this at the time of pick up. Thankfully, Ian was more than helpful in assisting me with another vehicle.
Bart CThey employees very kind and respectful
Samy KJohann and the entire crew that took care of my needs were awesome all the way around! Very friendly and professional.
Gayle CThe owner was the one that helped us and she was extremely nice, patient, helpful. Everything was processed very fast and we were quickly on our way to take care of what we needed to do. Would return here for sure if it’s needed in the future!
Jennifer PNothing to improve. My experience, I received Excellent customer service from my first interaction on the phone, to the end when I returned my rental the next day. Thank you very much!
cecila kYou were so great to me I only have good things to say about you
Judith PThe experience would have been into excellent but the white bald gentleman was unpleasant the day I picked up the U-Haul and I was so thankful the pleasant woman inside called me over for pick up. When I dropped off he was the only one working inside and he rudely said I needed to wait by the truck. We went back outside to wait for the other kind man helping a food truck with propane and after waiting a very long time he said to please go back inside and tell the person inside the was tied up and to help me. We did and he was not happy. So much so he belched out loud with me sitting directly across from him without covering his mouth or excusing himself.
Dana GEverything was very good keep everything the same employees were very helpful 👍
Sherri MI used the app to reserve a truck and was able to pre-check my information ahead of time. I was in and out in no time.
Stuart RNothing to note.
Charles CPoor customer service I prefer the staff I met during my reservation day last August and not the ones when I pulled my stuff from my storage last Mar 14
Joycelyn MExcellent experience!
Mindy Dno improvement needed
William SThe “owner” or share holder is very unprofessional and defensive. He would rather argue that solve concerns. He asked me to leave amd that’s exactly what I did. I will NEVER do business here again.
Sasha C | Overall ExperienceThere were just boxes and stuff everywhere. You could only stand on one side and you had maneuver to look around
Sonja AThe entire process went smooth from beginning to end, thanks
Scott GThey were very helpful.
Steven S | First ImpressionsThe general manager who helped us when we got the the keys was excellent. When we returned the truck the employee wasn't friendly and didn't thank us.
Christopher KDoing great so far the most I look for is the customer services bc of how they greet u is more important bc that's wat brings more customers in everyday! N the smiles along with it don't matter wat they do goes through that's was bring ppls business into the office. Good day!
reylene cVery easy to drop off. In and out in less than 10 minutes.
Mark DI did not receive a key for the padlock which caused a problem
Shae MThank you!
Juan FMore outside workers. I only encountered 2 people the two times I went. A third would be helpful. But the service was sufficient for my purposes.
Donna RNothing, yours service is perfect
Miguel MPerson who checked us in was fast and made it easy.
Juan SVery satisfied 😀 good service
Sherri MIt’s been 72 hours and I still haven’t received the balance from my deposit back on my card that’s not ok otherwise the experience was great
bobbie rI would not change a thing, thank you...
patricia mIt was quick and easy to pick up the truck and we were able to return it after the location was closed. Great service!
Vancer DEveryone was very polite and helpful.
chuck jFast, easy, reasonable rates. Thank you!
Bobbie KI've had a small storage unit @ U-Haul, since late 2,019. It was unfortunate, like an apartment rental, U-Haul, raised its prices, once a year or less; since late 2,019. Otherwise, I felt my belongings were safe and secure on Second floor. On Second floor, my unit was above, similar to a Linen Closet. Keyed entry; security access. Good customer service. Courteous employees. Professional.
Kim W | Overall ExperienceMy experience was excellent. Everyone was very professional, knowledgeable, very pleasant and accommodating. They went above and beyond to make sure we were pleased.
peter rI always use uhaul for my food shopping, now I bought a new car 🚗
Richard PVery professional and great attitude
Amos SThe guy at the counter was friendly and helpful. Didn't take too long to get it all done.
Amy RI rented a Tow dolly. I neede to remove the 2.5” ball and install the 2” ball I purchased to fit the Tow dolly. There were no tools available to help with the task. I would make a suggestion that, since uhaul rents trailers and car dolly’s, and also sells hitches and hitch balls, It should perhaps be standard practice to have tools at rental locations to facilitate removing/swapping hitch balls. Tools (large wrenches, etc.), to fit the various sized bolt nut that secure the ball to the hitch. This would’ve likely resulted in saving me 2 additional hours of time and fuel.
jason pYou guys need to get your stuff together you charged me 3 times for one use of a trailer because your computers were down and sent me to another store and charged me once at one store and twice at the other now fighting to get it back
Virgil CAlways a great experience at this store
Vincent SService was great
Shanda AI was cleaning my unit out I was not sleeping there but your stuff is very values and foul language toward me I'm a woman I don't understand why he came at me like that second of all is many different people that sleeps in there and yes if you guys didn't want nobody cleaning a storage unit out at 5:00 in the morning then you should have I think you should have not opened at that time
Dawn B | Overall ExperienceTerrible customer service from JOHAN! Every person that worked here was beyond rude ! Check in process with truck share was a nightmare… this was a terrible rental
Michele GU-Haul has great storage facilities that are well maintained and very secure. They often offer specials which allow me to better budget for moving and storage. The staff are always helpful and knowledgeable about suggesting the right size storage unit for your belongings. U-Haul will definitely remain my #1 choice for moving and storage!
alexandria c | First ImpressionsI rented a 15 foot truck. Every was fine. The only problem was the mirrors would move and I'm a short man. The only way to see was to lean forward to see out of the lower mirror. I couldn't remove the key. Thank goodness my grandson was able to remove it. Didn't notice that problem until I filled up for gas.
Denis PStaff was very helpful 🤠 tell everyone
Sherri MGreat experience
Billy d | First ImpressionsAll worked as expected. Business with a smile . I always come here .
Roberto GStaff very helpful and polite.
Susan BGood job.
Arino SThey can improve the speed of when the deposit post back into your account. They took my deposit was immediately but it’s been over 8 hrs since I returned the truck but my deposit isn’t in my account. I spent my last to move they could at least have the decency to give me my refund immediately just like they took it immediately
Melissa WAccepted Banks CC
Barbra jTruck was great as were the best movers everrrrrrrrrrr
Jan TThe U-Haul staff at 5316 Boulder, Hwy Las Vegas, were excellent! They got our trailer setup and had us on our way in a very short period of time. The return was just as easy. Thank you U-Haul for making our move very easy! Bob from Henderson, Nv.
Robert DThe location has everything that you could possibly need facilities are clean and the equipment is in top shape I have rented about 5 trucks in the last 2 years and wouldn't go anywhere else. Great customer service
Craig MEverything was perfect employees were very helpful would tell everyone
Sherri MGas gage was jumping around
Malik L | First ImpressionsAlways clean, staff always helpful and NICE, thank you
Karen g | Overall ExperienceThank you to all of the staff at this location for making the process seamless and for being so kind.
Ashley C | Overall ExperienceOutstanding customer service satisfaction your entire staff has been very helpful even the ones that are on the phone at night helping you make the right decision for your needs I would definitely recommend this storage facility and trucking service to anyone. Thank you again, Happy customer Caroline Collins
Caroline C | Overall ExperienceHad a great experience, never had an issue in the 3 yrs I was there. The pricing was a little bit high but I think they did a great job maintaining the facility.
Ronald E | Overall ExperienceNeed more light in that store room a122 there's no light in it I don't know if the other storage space is have no light but that one needs more light it has no light Period, or lower the cost. Other than that is it's real good.
Rosalind C | Overall ExperienceShanda was professional and Very Accommodating. 5🌟🌟🌟🌟🌟 Excellent. Thank you.
Rosalind C | First ImpressionsI had the worst customer service experience ever from this uhual location. Please do not do business with this location if you value your things and your money
Sumeirra G | Overall ExperienceDirty facility, rude employees, employees do not know their job and very lazy.
steven s | Online Move InWhen I rented a 6X12 trailer, the trailer came off my truck while on the freeway. Yoor individual never tightened the tongue down. Then 2 days later, I was given attitude by the woman that works there. I never closed this storage, it was closed by the management at the facility. Worse UHAUL ever
steven s | Overall ExperienceThe staff was so very friendly and helpful. Thank you for helping us with our moving needs (u-pod). Thanks, Jack & Jay
John M | Overall ExperienceIt's far from where I'm staying but it was close to where I was when I got it but it's not a bad location.
Bobby H | Online Move InGreat people and helpful quick to assistants and clean facility.
Adolfo C | Overall ExperienceBeing that this is the first time, I really can not give an option at this time.
JOHN W | Online Move InExcellent, don't change a thing.
Mike K | First ImpressionsJohann was extremely helpful and got me/ my business taken care of quickly and effectively. I got into my storage unit that same day, rented a truck, and moved in. The staff was friendly and helpful, especially considering how busy the store front was. The instructions for returning the truck and closing out the unit were clear and everything was seamless. Thanks so much for a great experience!
Teddi T | Overall ExperienceThe staff at this facility were phenomenal. Especially Shandra (sic). I was in between homes and went through a lot. The staff was always available and knowledgeable. The staff here need to be acknowledged and rewarded for their GREAT customer service. Thank you. Karen
Karen T | Overall ExperienceLocked outta my storage for 2 months even though it was paid and that was under an assumption they had no proof of and then they auctioned off my storage I'm currently in the process of litigating with a lawyer to further investigate these felonious charges and the unlawful auction of my property due to an assumption by General management of U-Haul staff and employees and I would like to state that I just got this message on the 17th and they scheduled me for a move out date on the 16th that's very illegal and I'm going to prosecute by the extent of the law that's f****** b******* and due to the fact that they currently acted as if they never had this phone number I'm suing them
Reece T | Overall ExperienceEverything went as planned. Thank you
Robin R | First ImpressionsVery professionally organized and clean. Hand sanitizers available for usage. You can rent a storage and truck which is very good one stop shop! Staff was amazing and fast
Shanaza P | First ImpressionsNone at this time.
Gerardo R | Overall Experiencei really wish that the access was 24/7
Keala H | Overall ExperienceI was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.
Olympia S | Online Move InThe sensor lights in the hallway didn't always come on. Every thing else was great.
DELLA M | Overall ExperienceVery nice and helpful staff. The entire experience was very good and much appreciated. Thank you!
Laura V | Overall ExperienceThe unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.
Clarence M | Online Move InJust like to thank everybody for being so helpful and so professional I really do appreciate it thank you
THOMAS A | First Impressionsbest uhaul location!
Maria F | Overall ExperienceRonda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easy
Niya S | First ImpressionsJust want to say thank you and everything was well and storage was kept good thank you but
Gene A | Overall ExperienceThe entire staff was professional and friendly. When I was moving my stuff out I didn’t know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!
Quannishia B | Overall ExperienceMy experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.
Clifford G | Overall ExperienceLove all the people there! My favorite Ronda ❤
Robin T | Overall ExperienceRonda was the nicest thank you
Leilua P | First ImpressionsRonda, the manager, was personable and explained things extremely well.
Brian S | First ImpressionsRonda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!
Quannishia B | First ImpressionsThey were great. Helped me with everything.
DESIREE H | First ImpressionsStaff was amazing
Mike P | Overall ExperienceThe ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .
Gay H | First ImpressionsToo many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I’m thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.
Gregory P | Overall ExperienceHave this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!
Gregory P | First ImpressionsThe staff was really helpful and always professional. 11/10 will use again
Jacobi W | Overall ExperienceRhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.
Karen B | Overall ExperienceRhoda was very helpful
Sonny H | First ImpressionsBest u haul I have been to in LIFE
KRISTIN L | Overall ExperienceI moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.
Jeremiah M | Overall Experiencevery friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks
Enrique S | First ImpressionsThank you very much. I had some good and bad times with my payments, you guy’s didn’t give me a hard time. Thank you for that.
Tony M | Overall ExperienceIt would have been nice if the units had lights. Its hard to look in the totes in a dark unit
connie c | Overall ExperienceNever answer their phone and took their van back with my stuff in it and jacked up fees
JUANCARLOS M | First ImpressionsWhen we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..
Patricia S | Overall ExperienceMickey is truly the best she deserves to be promoted excellent service
Valgene W | Overall ExperienceThe guys there were very friendly an helpful
Dessilene N | First ImpressionsMickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome
Thomas S | Overall Experiencecould use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!
frank C | Overall ExperienceThe only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter
Catherine G | First ImpressionsVery professional people. Very satisfied
Donald H | Overall ExperienceThey were awesome. So accommodating to me and my family.
Joseph S | Overall ExperienceThe staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.
James L | Overall Experienceyour on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.
angel s | Online Move InThe only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.
Sarah W | Overall ExperienceEverything and everyone was terrific!
Laurie M | Overall ExperienceMicky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.
Lidia K | First ImpressionsI am satisfied with Uhaul service, and would continue doing bussiness with them!
Osa O | First ImpressionsCustomer service was excellent. Easy to access storage unit.
William G | First ImpressionsGreat place in a very convenient location ran by awesome people.
David M | Overall ExperienceThe lady at the computer was extremely rude . I didn’t receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I’ve never been treated so poorly.
Elizabeth V | Overall ExperienceThe staff made it so easy to do. Fantastic!
Sharon M | First ImpressionsFrom the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.
Tina M | Overall ExperienceI had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn’t able to remove the lock . So I feel I shouldn’t have been charged . I am requesti
Sandra C | Overall ExperienceThat manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks
chauncey d | Overall ExperienceXxxxxxx
joyce C | Overall ExperienceNo comments
Jodi M | First ImpressionsThank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it
David G | Overall ExperienceThe ladies were very helpful and friendly. You need to have more staff. There’s always a line and it’s very slow.
Karen B | First ImpressionsVery satisfy withover all experience of my short stay there for sure.Thank you Roberto
robert a | Overall ExperienceMichiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks
REBECCA B | Overall ExperiencePaid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Thank you
Winfred A | Overall ExperienceStaff is friendly and helpful
Ronda P | Overall ExperienceEven though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !
Candice W | Overall ExperienceThe young guys that hooked are trailer that we rented were extremely nice and very very helpful.
Patricia D | Overall ExperienceYour the best ever.
sharon c | First ImpressionsThey sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer
Isabel G | Overall ExperienceMickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much
tassia r | Overall ExperienceSuch a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.
Stephanie W | Overall ExperienceGreat staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!
yolanda m | Overall ExperienceEveryone was great ..
Yasmin W | Overall ExperienceAmazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!
GINA D | Overall ExperienceDylan was excellent. Give that guy a raise!
Jack H | First ImpressionsThis location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.
LAURA F | Overall ExperienceThe only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.
Misty P | First Impressionsmy experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..
David L | First ImpressionsI've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.
SUSIE B | First ImpressionsIssues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.
levon b | First ImpressionsHonest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍
Juan S | First ImpressionsThey are compassionate and very nice.
Patricia B | Overall ExperienceFrom Manager to regular had great customer services
Leah H | Overall ExperienceEnjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.
Jennifer H | Overall ExperienceStaff was friendly and very helpful, especially Mickey! Thank you!
luisa t | Overall ExperienceThank you for the great service.
jeff h | Overall ExperienceGood people, good facility
DArren A | Overall ExperienceThanks
Temeah M | Overall ExperienceThe manager and new young lady were very helpful.
dan i | Overall ExperienceI experienced Excellent Customer Service in an timely manner.
Toya T | ReservationThe staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!
Wilhelmina H | Overall ExperienceI really appreciate a facility that stands up to its word. Thank you
Julia B | Overall ExperienceLove the store, love the people! Professional, awesome :) favorite place !!!
Laura W | Overall ExperienceEveryone at the facility was kind and helpful. If I need another storage I would definitely use 5316 facilities. Thanks, guys for everything !!
Andre A | Overall ExperienceProfessional and helpful
Lawrence C | Overall ExperienceBlake is knowledgeable, courteous, and personable.
Raymond D | Overall ExperienceI had this storage unit for four and a half years and every staff member that I encountered was rude and unaccommodating and seemed to take pleasure in making people wait in line.
Laura P | Overall Experience