The fas level did not match the gas level on paper. I was charged fo a $29.99 truck but I rented a$19.99 truck
Barbara BCustomer Reviews for U-Haul Moving & Storage at Box Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Demetrica JGreat experience, I’ll definitely be back soon.
Terrence WEveryone was very nice and I felt like I was special
Danny wStaff during pick up seemed lethargic but knowledgeable. Staff inside on in return mumbled and offered no assistance or guidance. Outside staff in return was kind, professional and helpful.
Christel PGood service
Annie PStaff were amazingly and friendly
Jessica JNeeded to clean steering wheel and seat since I stuck to it.I wiped the cab down with alcohol wipes.Cab had smell…Wasn’t the most welcoming experience. Customer service could use tweaking for sure
Susan WWas offered a rate of $214 for the rental if I dropped it off at a further location. When I came to pick up the truck, I was charged an extra $100 which the owner said was a “credit charge” that would go away. It wasn’t until after I paid that he told me that was the price for the rental, what a scam.
Philip FI'm a repeated customer thanks.
Morris AEquipment was in terrible condition. The ride was horrible while empty and at I put load on. I had to buy more straps to secure load due to the increased risk with bad ride. I called U-Haul customer service multiple times and they transferred me from one department to the next. It seemed like no one knew how to solve the problem. I must have spoken with at least six different people and still couldn’t get the help I needed to exchange or get trailer fixed. In need of a trailer I eventually just decided to deal with it. This was by far the worst experience with U-Haul ever.
Rodney AThe Gentleman I believe his name was Ryan Mobley, was a true professional and was able to manage multiple customers at once and still have great customer service and explain everything. If you can make him a manager do it! He is talent you should you should do everything to keep!
Tad SYall max out my credit card bcuz ur rate for van went up with out notice...I was driving bcuz of 69cent a mile base on that but when return yall max out my credit card and had to pay over fee Plz refund 45 dollars Timothy peterson 5520 Forrest rd Columbus ga 706 5703521
Timothy PN/A
Kim TThe staff was extremely courteous & helpful at pickup & return,
donald cThe front desk may have been under staffed.
Eric HThe truck drove hard
BALINDA CThe staff was exceptionally knowledgeable and courteous. They were quick yet thorough. Each person I interacted with was equally professional.
Terri LThey did a fantastic job! Very pleased!
Jerome TThe U-haul staff at the Box Road Location is always helpful and courteous.
santiago sThis uhaul on box road is my favorite uhaul place. They always ensure that my family and I are taken care of. When every we need a the box road location we are always greeted with a smile and lots od laugh. Ryan and his employees are so amazingly awesome thanks guys at box road location you ROCK!!!!
erica tJust keep hiring people who enjoy serving others, and the quality of service will shine through.❤️🙏🏿
ESTHER MYou have to be a good one to beat the service you have right now everything is good and very good
DONNELL JBoth pickup and drop off were a breeze. There was a little bit of a line, but not too bad, the entire pickup process took around 30 minutes. Drop off was super quick; I arrived at 0700 and the person in the front came out and dropped the trailer in the first five minutes. It took a couple hours to get the email confirmation that the trailer had been returned, but the process was easier than I was expecting.
Levi HThe owner was not friendly at all. Not good for sales. Also wS caught off guard with a possible $115 charge after returning trailer. Am not happy
William BExcellent and convenient
Iraklis KNone
Laurenda L | First ImpressionsGreat service
Rosalind MCost is to high. I stayed in Georgia and still cost me over $279. Not even $50 refunded. U Hall is very costly to move even in the same state. Why???
Abbey BOur trailer we rented from U-Haul did its job perfectly. From Columbus,Ga. to San Antonio in spite of the weather with the cold and ice.
MARK DThe van worked well. There was only one small thing that I would change. I wish the barrier between the drivers seat and the cargo area was pushed back a foot or so. There was hardly any way to move the seat back from the steering wheel or to recline the seat.
John YN/A
Matthew CStore manger was very professional, polite & expeditious. Paul Tommey Executive Grouo Realty Realtor 762-822-6411
Paul TFriendly and very helpful
Art GEveryone was great customer service was 100% awesome
Kesetta SI am giving 5 stars because Ryan is always so kind and efficient. My only complaint is the lack of help he has. There really needs to be an increase in staffing.
Jazzmine VProfessional employees and excellent customer service experience
Jimmie H | Overall ExperienceRep called asked where uhaul? I advised its been turned in and he hung up .
Anguwann DRyan is great person and take care of the customer
Rosalind MExcellent customer service.
BRIAN CNothing much good Service
CURTIS DEverything went well
Debra THave more employees. I had to wait almost an hour to be waited on and there were only 2 people ahead of me.
vickie gThis storage facility comes highly recommended. The staff was very friendly and helpful. They were quick to resolve any issues. Thank you UHaul.
Qdijah J | Overall ExperienceGreat
Larobert S | First ImpressionsPleased with my service
ANNIE T | Overall ExperienceAlthough unforseen circumstances did occur, all of the U-Haul staff were very courteous and accommodating. If there was a way anyone could help remedy a situation the staff did not hesitate to volunteer their time to help. I highly recommend and will definitely use their services again. THANK YOU!!!!
Davin W | First ImpressionsThe room ended up being too small for me, however the staff was great. Both of the men that were there working, were efficient, customer friendly and kept the lines moving! I also had an issue on my reservation and they helped.
Ameshia S | First ImpressionsThe store attendant was very helpful while renting a truck amd storage unit.
Cathy H | Overall ExperienceAlthough the inside Staff was great the communication and storage was terrible. I called a week ahead to reserve a storage big enough for a 4 bedroom and when I arrived the storage could barely only fit one room. It cost me a lot of time and extra money and left me without a storage.
ashley s | First ImpressionsRyan was amazing. He took his time to assist us and ensured that we had everything that we needed to make our moving experience a success.
LATREASE H | Overall ExperiencePleasant staff and secure environment.
Sharon W | Overall ExperienceThe attendant processing me was excellent. Thanks.
ALFRETA G | First ImpressionsTHE USE OF THE TRUCK THAT I DROVE FROM ALL THE WAY FROM BAY CITY, MICHIGAN TO COLUMBUS WAS LIKE A NIGHTMARE. I HAD SO MUCH TROUBLE WITH THAT TRUCK, IT NEEDED AN ALIGNMENT AND THE BRAKES HAD TO BE PUT TO THE FLOOR TO COME TO A FULL STOP, I CAME VERY CLOSE TO HAVING HIT A VEHICLE FROM BEHIND MANY TIMES AND WITH THE TWO TOTAL KNEE REPLACEMENT SURGERIES THAT I HAD HAD IN THE PAST WAS MAGNIFIED TO THE FULL EXTENT. I HAD TO STOP IN OHIO TO GET A HOTEL ROOM. AT A POINT, I COULD BARELY GET IN AND OUT OF THE TRUCK WITHOUT SEVERE PAIN. I SHOULD HAVE BEEN ABLE TO MAKE MY TRIP IN NO LESS THAN 15 HRS. I LEFT BAY CITY, MICHIGAN AROUND NOON ON WEDNESDAY, AUGUST 31st. AND DIDN'T MAKE IT TO MY DESTINATION UNTIL AROUND 11:00 A.M. THAT FRIDAY SEPTEMBER 2nd I WAS IN SO MUCH PAIN DOING MY WHOLE INTIRE DRIVE BECAUSE OF THE BAD BRAKES THAT WERE ON THAT TRUCK, AT TIMES IT WAS VERY HARD FOR ME TO CLIMB BACK INTO THE TRUCK. I HAD TO CALL U-HAUL FOR EMERGENCY ASSISTANCE SEVERAL TIMES AND GOT NO HELP FROM THEM IN A REASONABLE TIME LIMIT, BUT I DID GET HELP FROM COMPLETE STRANGERS. I NEED TO HAVE A TALK WITH THE OWNER OF U-HAUL ABOUT ALL THAT I WENT THROUGH DURING MY TRIP FROM MICHIGAN TO GEORGIA, AND NOT TO MENTION THE TWO DIFFERENT TIMES THAT I HAD TO GET A HOTEL ROOM BECAUSE OF MY EXTREME PAIN, ANXIETY, STRESS, DISTRESS, MENTAL ANGUISH AND MUCH MORE.
lee S | First ImpressionsWasn’t sure how to open gate upon exit. Had to go around to swipe card for gaye to open since it didn’t open automatically.
MATTHEW S | First ImpressionsThere must not be any pest control in the outside units. Ended up tossing half of my stuff from spider infestation.
Shonna S | Overall ExperienceMy stuff is still there I’m going through some things right now yesterday I was supposed to come pick up my things but I didn’t have a ride
Ayanna S | Overall ExperienceGreat service!
SCHANTA N | Overall ExperienceThe service was so wonderful, I could shout for joy! 🤭
RHONDA F | First ImpressionsFriendly and understandable staff!
Brochelle B | Overall ExperienceOverpriced
Marsha T | Overall ExperienceThe front desk needs an assistant
Angela j | Overall ExperienceI love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transport
Nikita H | Overall ExperienceWhen I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.
CRYSTAL O | Overall ExperienceThank you!
ROBERT B | First ImpressionsI recommend this place
eric b | First ImpressionsI appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!
JEREMY C | Overall ExperienceI would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.
Antonio T | Overall ExperienceSales person were very nice with service and co-operative Uhaul is the best company to rent from great service.
Theresa T | First ImpressionsI had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!
Tevita B | Overall Experiencecould not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.
DAVID F | First ImpressionsHad to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.
MATTHEW A | Overall ExperienceThere was no air conditioning on some what uncomfortable.
Sharmen S | First ImpressionsDefinitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.
BRIAN G | Overall ExperienceStaff super helpful. They helped me get a storage unit and return a one-way trailer.
Susan T | First ImpressionsVery friendly staff and excellent facility.
Michael B | Overall ExperienceUhaul was there when I needed them the most no matter how long it was.
Deardre M | Overall ExperienceLoved it quick and easy
Inez T | First ImpressionsFriendly
Byron R | First ImpressionsGreat customer service. Staff was very professional and helpful.
Marline W | First ImpressionsThe young men are very very courteous and professional
WILMA M | First ImpressionsAlways faithful.
Kyle M | Overall ExperienceI have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)
SHELA F | First ImpressionsGreat customer service
Shenese F | First ImpressionsThe young men working there Saturday morning provided top notch customer service.
Cheryl J | First ImpressionsThe storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.
Janice H | Overall ExperienceEverything was excellent to include staff.
cenneta g | Overall ExperienceAll was well. Always helpful.
CLAYTON R | Overall ExperienceWait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.
ROGER A | Overall ExperienceDue to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.
Chyanne G | Overall ExperienceI was satisfied with the attention and promptness of the staff.
Nicole W | Overall ExperienceHelpful staff and always friendly
Carolyn H | Overall ExperienceI found the staff to be extremely helpful
Nicole W | First ImpressionsThe staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!
william H | Overall ExperienceExtremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.
dana b | Overall ExperienceThe manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected
Michelle Y | Overall ExperienceAwesome Service
keith W | Overall ExperienceNo issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul
daniel r | ReservationI didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all
Jessica B | ReservationNot the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.
courtney c | Overall ExperienceVery nice manager and staff.
BONNIE R | Overall ExperienceGreat Service!
Janiece W | Overall ExperienceVery professional and helpful.
Jason F | Overall ExperienceVery long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day
Tiffani E | Overall ExperienceNone
Deep R | Overall ExperienceOur experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!
diana r | Overall Experience