Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was offered a rate of $214 for the rental if I dropped it off at a further location. When I came to pick up the truck, I was charged an extra $100 which the owner said was a “credit charge” that would go away. It wasn’t until after I paid that he told me that was the price for the rental, what a scam.
Philip Friedrich
Rating:
5.0
Customer did not leave a comment.
Wanshunntal Wineglass
Rating:
4.0
Customer did not leave a comment.
WILLIE EDGERTON
Rating:
2.0
Customer did not leave a comment.
Laterin Clark
Rating:
5.0
Customer did not leave a comment.
DANNY PARK
Rating:
5.0
I'm a repeated customer thanks.
Morris Arthur
Rating:
5.0
Customer did not leave a comment.
Curtis Spicer
Rating:
1.0
Equipment was in terrible condition. The ride was horrible while empty and at I put load on. I had to buy more straps to secure load due to the increased risk with bad ride. I called U-Haul customer service multiple times and they transferred me from one department to the next. It seemed like no one knew how to solve the problem. I must have spoken with at least six different people and still couldn’t get the help I needed to exchange or get trailer fixed. In need of a trailer I eventually just decided to deal with it. This was by far the worst experience with U-Haul ever.
Rodney Alexander
Rating:
5.0
Customer did not leave a comment.
ANTIWON SAMPSON
Rating:
4.0
Customer did not leave a comment.
Doris Davis
Rating:
5.0
Customer did not leave a comment.
Andre Neely
Rating:
4.0
Customer did not leave a comment.
Robin Tessin
Rating:
5.0
The Gentleman I believe his name was Ryan Mobley, was a true professional and was able to manage multiple customers at once and still have great customer service and explain everything. If you can make him a manager do it! He is talent you should you should do everything to keep!
Tad Snyder
Rating:
5.0
Yall max out my credit card bcuz ur rate for van went up with out notice...I was driving bcuz of 69cent a mile base on that but when return yall max out my credit card and had to pay over fee
Plz refund 45 dollars
Timothy peterson
5520 Forrest rd
Columbus ga
706 5703521
Timothy Peterson
Rating:
5.0
Customer did not leave a comment.
Joyce Perry
Rating:
5.0
Customer did not leave a comment.
Tequashonjula Gardner
Rating:
4.0
N/A
Kim Thomas
Rating:
5.0
Customer did not leave a comment.
Tressy Hilton
|
First Impressions
Rating:
5.0
The staff was extremely courteous & helpful at pickup & return,
donald craft
Rating:
3.0
The front desk may have been under staffed.
Eric Haas
Rating:
5.0
The truck drove hard
BALINDA CLEMONS
Rating:
5.0
Customer did not leave a comment.
DONNA CLARKE
Rating:
5.0
Customer did not leave a comment.
SIDNEY ITELMONG
Rating:
5.0
The staff was exceptionally knowledgeable and courteous. They were quick yet thorough. Each person I interacted with was equally professional.
Terri Lynn Adom kankam
Rating:
5.0
Customer did not leave a comment.
Kesetta Sanders
Rating:
5.0
Customer did not leave a comment.
David Abbott
Rating:
2.0
Customer did not leave a comment.
Marus Thompson
Rating:
5.0
Customer did not leave a comment.
Demarcus Fowler
Rating:
5.0
They did a fantastic job! Very pleased!
Jerome Turner
Rating:
5.0
Customer did not leave a comment.
Shiel Dillahunt
Rating:
5.0
Customer did not leave a comment.
whitney bland
Rating:
5.0
Customer did not leave a comment.
Robert Ross
Rating:
1.0
Customer did not leave a comment.
bobbie oneal
Rating:
5.0
The U-haul staff at the Box Road Location is always helpful and courteous.
santiago sabino
Rating:
5.0
Customer did not leave a comment.
Ke'Ondra Ward
Rating:
5.0
Customer did not leave a comment.
Eric Linson
Rating:
5.0
This uhaul on box road is my favorite uhaul place. They always ensure that my family and I are taken care of. When every we need a the box road location we are always greeted with a smile and lots od laugh. Ryan and his employees are so amazingly awesome thanks guys at box road location you ROCK!!!!
erica thomas
Rating:
5.0
Customer did not leave a comment.
PETER HOFFMAN
Rating:
3.0
Customer did not leave a comment.
Robbie McClure
Rating:
5.0
Just keep hiring people who enjoy serving others, and the quality of service will shine through.❤️🙏🏿
ESTHER MITCHELL
Rating:
5.0
Customer did not leave a comment.
Carolyn Thomas
Rating:
4.0
Customer did not leave a comment.
David Crowley
Rating:
4.0
You have to be a good one to beat the service you have right now everything is good and very good
DONNELL JAMES
Rating:
5.0
Customer did not leave a comment.
Karen Smith
Rating:
5.0
Both pickup and drop off were a breeze. There was a little bit of a line, but not too bad, the entire pickup process took around 30 minutes. Drop off was super quick; I arrived at 0700 and the person in the front came out and dropped the trailer in the first five minutes. It took a couple hours to get the email confirmation that the trailer had been returned, but the process was easier than I was expecting.
Levi Heaberlin
Rating:
5.0
Customer did not leave a comment.
Edward Dingle
Rating:
4.0
Customer did not leave a comment.
Michael Watson
|
First Impressions
Rating:
2.0
The owner was not friendly at all. Not good for sales. Also wS caught off guard with a possible $115 charge after returning trailer. Am not happy
William Brooks
Rating:
5.0
Customer did not leave a comment.
Christopher Washington
Rating:
5.0
Excellent and convenient
Iraklis Koskeridis
Rating:
5.0
None
Laurenda London
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph Tague
Rating:
5.0
Great service
Rosalind Murray
Rating:
3.0
Cost is to high. I stayed in Georgia and still cost me over $279. Not even $50 refunded. U Hall is very costly to move even in the same state. Why???
Abbey Boyd
Rating:
5.0
Our trailer we rented from U-Haul did its job perfectly. From Columbus,Ga. to San Antonio in spite of the weather with the cold and ice.
MARK DOUGLAS
Rating:
5.0
Customer did not leave a comment.
Carolyn Thomas
Rating:
5.0
Customer did not leave a comment.
Carolyn Thomas
Rating:
5.0
The van worked well. There was only one small thing that I would change. I wish the barrier between the drivers seat and the cargo area was pushed back a foot or so. There was hardly any way to move the seat back from the steering wheel or to recline the seat.
John Yeiser
Rating:
5.0
Customer did not leave a comment.
Martina Engel
Rating:
4.0
N/A
Matthew Collins Jr
Rating:
5.0
Store manger was very professional, polite & expeditious.
Paul Tommey
Executive Grouo Realty
Realtor
762-822-6411
Paul Tommey
Rating:
5.0
Friendly and very helpful
Art Gartside
Rating:
5.0
Customer did not leave a comment.
Morris Arthur
Rating:
5.0
Customer did not leave a comment.
Courtney Harrelson
Rating:
5.0
Everyone was great customer service was 100% awesome
Kesetta Sanders
Rating:
3.0
Customer did not leave a comment.
RENOLD NELSON
Rating:
5.0
Customer did not leave a comment.
Elizabeth Cole
Rating:
5.0
I am giving 5 stars because Ryan is always so kind and efficient. My only complaint is the lack of help he has. There really needs to be an increase in staffing.
Jazzmine Vann
Rating:
5.0
Customer did not leave a comment.
William Comerford
Rating:
5.0
Professional employees and excellent customer service experience
Jimmie Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Fetzko
Rating:
2.0
Rep called asked where uhaul? I advised its been turned in and he hung up .
Anguwann Davis
Rating:
5.0
Customer did not leave a comment.
ROBERT Thomas
Rating:
4.0
Customer did not leave a comment.
deedee mcswain
Rating:
5.0
Ryan is great person and take care of the customer
Rosalind Murray
Rating:
5.0
Customer did not leave a comment.
Valancia Duffy
Rating:
5.0
Excellent customer service.
BRIAN CURRY
Rating:
5.0
Nothing much good Service
CURTIS DOWELL
Rating:
4.0
Customer did not leave a comment.
Jonathan Lewis
Rating:
4.0
Everything went well
Debra Thomas
Rating:
5.0
Customer did not leave a comment.
VERNESIA bradley
Rating:
5.0
Customer did not leave a comment.
Monti Oliver
Rating:
4.0
Customer did not leave a comment.
Catherine Poole
Rating:
4.0
Customer did not leave a comment.
Angela Finklea
Rating:
5.0
Customer did not leave a comment.
CHARLES JARRETT
Rating:
5.0
Customer did not leave a comment.
Rodney Bryant
Rating:
3.0
Have more employees. I had to wait almost an hour to be waited on and there were only 2 people ahead of me.
vickie gillespie
Rating:
5.0
Customer did not leave a comment.
SHAKEITHA WALTON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Doug Baldwin
Rating:
5.0
Customer did not leave a comment.
EVELYN HOWARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE GARCIA LAUREANO
Rating:
5.0
They did everything right. When I pulled up they immediately stopped scrubbing or cleaning a big truck. It took them only a minute or 2 to check me out and I was finished.
Mary SMITH
Rating:
5.0
Customer did not leave a comment.
Teofilo Marrero
Rating:
5.0
Customer did not leave a comment.
Gregory Gonzales
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Troy Wise
Rating:
5.0
Customer did not leave a comment.
DAVID LENNON
Rating:
2.0
Slow. One person working the counter.
Emanuel Santana
Rating:
4.0
Customer did not leave a comment.
Denise Bellamy
Rating:
2.0
Coaching and training for the representative that worked with me. His demeanor was as if I was a bother. He spoke too fast and mumbled his words and when I asked to repeat the 2nd time his tone was condescending. He got the job done but I’ll never visit that site again. I know my absence won’t hurt UHAUL one bit, but people stay away from places where they’re just tolerated.
Kim Thomas
Rating:
5.0
great customer service
Kyle Smith
Rating:
5.0
Really appreciated all the info and knowledge we got during our stressful moving period. They were great and I would use them again in a heartbeat.
Billy Conner
Rating:
5.0
Customer did not leave a comment.
Gerard Schultz
Rating:
5.0
The gentlemen running the front office was courteous and very pleasant to work ith!
bobbi starr
Rating:
5.0
GREAT TRIP...IT HELPED ME GET THE JOB DONE MUCH FASTER
Verray Caldwell
Rating:
5.0
Excellent customer service he was friendly and fast
GERTRUDE JONES
Rating:
1.0
The check engine light was on and flashing and it kept burning a lot of gas
Antonio Booker
Rating:
5.0
Customer did not leave a comment.
Charles Ashford
Rating:
5.0
This storage facility comes highly recommended. The staff was very friendly and helpful. They were quick to resolve any issues. Thank you UHaul.
Qdijah Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tawanda Southall
|
Online Move In
Rating:
5.0
Great
Larobert Scott
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TOMMIE HANDFORD
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Estacia Kenebrew
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Diamond Dowell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jimmie Harris
|
First Impressions
Rating:
5.0
Pleased with my service
ANNIE THOMAS MORGAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shonyatta Thornton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERT BROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leroy Washington
|
Overall Experience
Rating:
5.0
Although unforseen circumstances did occur, all of the U-Haul staff were very courteous and accommodating. If there was a way anyone could help remedy a situation the staff did not hesitate to volunteer their time to help. I highly recommend and will definitely use their services again. THANK YOU!!!!
Davin Williams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHERONDA SANDERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Twanna Betishea Crayton
|
First Impressions
Rating:
5.0
The room ended up being too small for me, however the staff was great. Both of the men that were there working, were efficient, customer friendly and kept the lines moving! I also had an issue on my reservation and they helped.
Ameshia Smith
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Isaac Porter
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Doris Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roselind Holland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laronda Mabry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD FORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDSEY ALEXANDER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY LEWIS
|
Overall Experience
Rating:
5.0
The store attendant was very helpful while renting a truck amd storage unit.
Cathy Hollingsworth
|
Overall Experience
Rating:
1.0
Although the inside Staff was great the communication and storage was terrible. I called a week ahead to reserve a storage big enough for a 4 bedroom and when I arrived the storage could barely only fit one room. It cost me a lot of time and extra money and left me without a storage.
ashley stokes
|
First Impressions
Rating:
5.0
Ryan was amazing. He took his time to assist us and ensured that we had everything that we needed to make our moving experience a success.
LATREASE HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evis Simpson
|
Overall Experience
Rating:
5.0
Pleasant staff and secure environment.
Sharon Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Exavier Ligon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Velma Royster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CURTIS RILEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia Kelley
|
First Impressions
Rating:
5.0
The attendant processing me was excellent. Thanks.
ALFRETA GIBSON
|
First Impressions
Rating:
1.0
THE USE OF THE TRUCK THAT I DROVE FROM ALL THE WAY FROM BAY CITY, MICHIGAN TO COLUMBUS WAS LIKE A NIGHTMARE. I HAD SO MUCH TROUBLE WITH THAT TRUCK, IT NEEDED AN ALIGNMENT AND THE BRAKES HAD TO BE PUT TO THE FLOOR TO COME TO A FULL STOP, I CAME VERY CLOSE TO HAVING HIT A VEHICLE FROM BEHIND MANY TIMES AND WITH THE TWO TOTAL KNEE REPLACEMENT SURGERIES THAT I HAD HAD IN THE PAST WAS MAGNIFIED TO THE FULL EXTENT. I HAD TO STOP IN OHIO TO GET A HOTEL ROOM. AT A POINT, I COULD BARELY GET IN AND OUT OF THE TRUCK WITHOUT SEVERE PAIN. I SHOULD HAVE BEEN ABLE TO MAKE MY TRIP IN NO LESS THAN 15 HRS. I LEFT BAY CITY, MICHIGAN AROUND NOON ON WEDNESDAY, AUGUST 31st. AND DIDN'T MAKE IT TO MY DESTINATION UNTIL AROUND 11:00 A.M. THAT FRIDAY SEPTEMBER 2nd I WAS IN SO MUCH PAIN DOING MY WHOLE INTIRE DRIVE BECAUSE OF THE BAD BRAKES THAT WERE ON THAT TRUCK, AT TIMES IT WAS VERY HARD FOR ME TO CLIMB BACK INTO THE TRUCK. I HAD TO CALL U-HAUL FOR EMERGENCY ASSISTANCE SEVERAL TIMES AND GOT NO HELP FROM THEM IN A REASONABLE TIME LIMIT, BUT I DID GET HELP FROM COMPLETE STRANGERS. I NEED TO HAVE A TALK WITH THE OWNER OF U-HAUL ABOUT ALL THAT I WENT THROUGH DURING MY TRIP FROM MICHIGAN TO GEORGIA, AND NOT TO MENTION THE TWO DIFFERENT TIMES THAT I HAD TO GET A HOTEL ROOM BECAUSE OF MY EXTREME PAIN, ANXIETY, STRESS, DISTRESS, MENTAL ANGUISH AND MUCH MORE.
lee SMITH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chandra Wilson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ALBERT BROOKS
|
First Impressions
Rating:
3.0
Wasn’t sure how to open gate upon exit. Had to go around to swipe card for gaye to open since it didn’t open automatically.
MATTHEW SHIRAH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELLE MITCHELL
|
Overall Experience
Rating:
3.0
There must not be any pest control in the outside units. Ended up tossing half of my stuff from spider infestation.
Shonna Sanders
|
Overall Experience
Rating:
1.0
My stuff is still there I’m going through some things right now yesterday I was supposed to come pick up my things but I didn’t have a ride
Ayanna Sanders
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LOUISE SKEETE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Velma Royster
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary Borders
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CARLETTA WALKER
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SHONTIA BARBER
|
Overall Experience
Rating:
5.0
Great service!
SCHANTA NEWMAN
|
Overall Experience
Rating:
5.0
The service was so wonderful, I could shout for joy! 🤭
RHONDA FERGUSON-DANIELS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Venice Saxton
|
First Impressions
Rating:
5.0
Friendly and understandable staff!
Brochelle Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demetria Thomas
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
christopher Manta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vernon Oatis
|
Overall Experience
Rating:
3.0
Overpriced
Marsha Thomas
|
Overall Experience
Rating:
3.0
The front desk needs an assistant
Angela johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edward inge
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jaleel Harris
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimtara Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrell Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynell Strickland
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHELA FLOWERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FREDDIE ORTEGA JR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFERY HARRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUISE SKEETE
|
Overall Experience
Rating:
5.0
I love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transport
Nikita Hawkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynell Strickland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ron Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Word
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRI WARDLAW
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marquis Ricks
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LATISHA HILL
|
First Impressions
Rating:
1.0
When I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.
CRYSTAL ORR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA ROBINSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DREW FIDLER
|
Overall Experience
Rating:
5.0
Thank you!
ROBERT BURTCHELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STARASIA DAVIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tresor Ngoma
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenya Boyer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rubyn Howell
|
First Impressions
Rating:
5.0
I recommend this place
eric boakye
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Matthew Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDMOND ZIEMAK
|
Overall Experience
Rating:
5.0
I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!
JEREMY COPPINS
|
Overall Experience
Rating:
5.0
I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.
Antonio Thomas
|
Overall Experience
Rating:
5.0
Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.
Theresa Turpin
|
First Impressions
Rating:
1.0
I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!
Tevita Brown
|
Overall Experience
Rating:
1.0
could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.
DAVID FASICK
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Emmanuel Ceruti
|
First Impressions
Rating:
1.0
Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.
MATTHEW ARNOLD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cameron Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Reed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deneka Graham
|
Overall Experience
Rating:
3.0
There was no air conditioning on some what uncomfortable.
Sharmen Sapp
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Denise Abdul Aziz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shenese Frasier
|
Overall Experience
Rating:
1.0
Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.
BRIAN GARRETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nokomis Paschal
|
First Impressions
Rating:
5.0
Staff super helpful. They helped me get a storage unit and return a one-way trailer.
Susan Taylor
|
First Impressions
Rating:
5.0
Very friendly staff and excellent facility.
Michael Blunk
|
Overall Experience
Rating:
5.0
Uhaul was there when I needed them the most no matter how long it was.
Deardre Morgan
|
Overall Experience
Rating:
5.0
Loved it quick and easy
Inez Thetford
|
First Impressions
Rating:
4.0
Friendly
Byron Rivas-Blandon
|
First Impressions
Rating:
5.0
Great customer service. Staff was very professional and helpful.
Marline Wright
|
First Impressions
Rating:
5.0
The young men are very very courteous and professional
WILMA MORRIS
|
First Impressions
Rating:
5.0
Always faithful.
Kyle Martin
|
Overall Experience
Rating:
5.0
I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)
SHELA FLOWERS
|
First Impressions
Rating:
5.0
Great customer service
Shenese Frasier
|
First Impressions
Rating:
5.0
The young men working there Saturday morning provided top notch customer service.
Cheryl Johnson
|
First Impressions
Rating:
5.0
The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.
Janice Hardy
|
Overall Experience
Rating:
5.0
Everything was excellent to include staff.
cenneta gunn
|
Overall Experience
Rating:
5.0
All was well. Always helpful.
CLAYTON RIEHLE
|
Overall Experience
Rating:
2.0
Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.
ROGER ALLEN
|
Overall Experience
Rating:
1.0
Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.
Chyanne Garcia
|
Overall Experience
Rating:
4.0
I was satisfied with the attention and promptness of the staff.
Nicole Wilson
|
Overall Experience
Rating:
5.0
Helpful staff and always friendly
Carolyn Hollister
|
Overall Experience
Rating:
5.0
I found the staff to be extremely helpful
Nicole Wilson
|
First Impressions
Rating:
5.0
The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!
william Hogencamp
|
Overall Experience
Rating:
1.0
Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.
dana butler
|
Overall Experience
Rating:
5.0
The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected
Michelle Young
|
Overall Experience
Rating:
5.0
Awesome Service
keith White
|
Overall Experience
Rating:
5.0
No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul
daniel raines
|
Reservation
Rating:
3.0
I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all
Jessica Beckner
|
Reservation
Rating:
3.0
Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.
courtney culbertson
|
Overall Experience
Rating:
4.0
Very nice manager and staff.
BONNIE RILEY
|
Overall Experience
Rating:
5.0
Great Service!
Janiece Walker
|
Overall Experience
Rating:
5.0
Very professional and helpful.
Jason Frisina
|
Overall Experience
Rating:
1.0
Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day
Tiffani Early
|
Overall Experience
Rating:
5.0
None
Deep Roots Farm
|
Overall Experience
Rating:
4.0
Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!