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Barry S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Capital Circle Northwest
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sherri Gavin and Keyontra Barnes are BLACKLIVES MATTER, ANTIFA..THEY STEAL DISABLED ELDER WOMENS STUFF....ALL FOR PROFIT .. ITS BEEN A PLEASURE WORKING WITH UHAUL...ALLOWING US TO TAKE WHAT EVER WE WANT FROM WHITE ELDERLY WOMEN
Keyontra B | First ImpressionsLock was not in the unit as stated. Map of facility is not clear for directions. Facility was very dirty. Someone had shaved in the bathroom and it was all over.
Tiffany P | Online Move InThanks again for the great service
Joseph HGreat being able to drop off in Brevard Sunday. All good.
Stephen WGreat customer service rep
Sade P | Overall ExperienceThe gentleman that took my return was very polite and helpful
Robert SThe customer service could have been better .
Jamaria G | First ImpressionsHave more attendants.Lines are too long
Derrick BMike at w Tennessee st location was great
Jack SRadio did not work, so made for a long boring ride. The wheel straps on the car hauler kept coming loose and falling off. Had to stop every 50-Miles along the road back to check on them, and reapply them. All hand-crank locks appeared to still be in place where left at, after tension had been applied, but it appeared the straps just unwound and allowed the tire straps to fall of. Also had an issue where a reservation made that day, with equipment allocated, was not able to be rented at pickup location, until original store canceled the reservation, and re-reser ed it, at which time the equipment was reallocated to the new reservation. Vehicle only had a 1/4th take of fuel upon pickup, which meant I had to fill it before I could get on the road, costing me over $100 at the front-end of the trip, and having gauge how much fuel to put back into it at the end before returning the vehicle, to make sure it only had the same 1/4th tank or slightly above it to avoid refill costs. Recommend all vehicles be filled up before the trip, making it easier to refill and not lose money to putting too much fuel back in the vehicle, which only benefits Uhauls bottom line as the expense of the customer renting the equipment.
Bryan HMore staff long time in line
Roberto aPretty upset that I am just getting receipt from a unit i turned in weeks ago. Makes me think management is not very good.
Patrick SMy experience was horrible. To start we originally rented for a location in our hometown, we received a message that location did not have a truck but did at the location 9 miles down from it and then another call stating the closest location was over twenty miles from us. We ended up having to take it because it was too late to change plans. Once we arrived at the location the guy that was at the desk was very rude, he didn’t acknowledge us and simply asked for our name and phone number. After that he was confused on what trucks were available and couldn’t find keys for MULTIPLE vehicles. Finally he found a set of keys and rang me up. When he gave me the total it was over a $100 different from the quote I received, he explained that it was due to mileage. He first stated he didn’t think the payment went through because he had backed out of the system and I had to tell him that it did because I got an email and text confirmation. All of a sudden he said “oh it went through”. The text that showed the tag of the vehicle did not match and he said it was a mixup but would be fine. While there it was several others that came in for there reservations only to be told they didn’t have any trucks. I find in not the best business practice to be able to reserve a truck and then get there to be told there aren’t any. What should have been a easy rental was not, I was charged for two 26’ trucks and was told the refund would be within 3-5 business days. The purpose for the truck was only to store furniture while our floors were redone but we ended up having to pay for mileage since the truck was so far. The entire point of getting a uhaul instead of a storage unit was simply for the price for the amount of time we needed it but the amount we paid we could have just went with the local storage unit. This process was very disappointing and it felt like the staff at that location just walked in off the street. In addition I forgot to mention that the same worker complained the entire time out loud that customers are evil and just come in everytime he’s trying to eat his lunch. Very unprofessional staff at this location to the point I had to walk outside because I was over it hearing him complain. I don’t have the workers name because again he appeared to look like someone off the street.
Valencia AWorkers were trying and working hard but not enough help to deal with the number of customers.
Kit KGet more workers
Precious AHave the manager onsite to assist especially at the beginning and end of the month when you KNOW you will be busy. Also actually train your employees to understand the customer perspective, EMPATHY. The two employees had less than 2 months of experience but were genuinely helpful. However, it was not until I got to the loading point that I realized I was short half of the furniture pads I had reserved. Also, this was the second location I went to on the same day, and still did not have the 20-foot truck I reserved months ago. Telling me that you are busy because of the beginning of the month is your organizational failure. You have been in this moving business for decades and the end/beginning of the month rush is not new. The employees at the first location on Capital Circle NE were completely dismissive of me when they had no truck. In fact, I don't think he even looked up to acknowledge me. I know you cant pay people to care but you can pay people to act like they do. I had hired movers and helpers that I had to pay to stand around and wait while a truck was located. What is the point of reservations if you cannot manage them? I spent 30 miles driving for a truck and 15 miles using the truck of which only I needed to move 0.5 miles. I would like to be compensated for my time, inconvenience, and mileage
MATT'S CBetter service had two wait a good 1.5 hours to pickup a scheduled trailor there was usually only 1 at the counter and time none while they go n hook up a simple trailor .
James TPoor customer service skills; only one rep working at pick-up, so the wait to get the rental was long.
Mona DIt took way too long to check out
Jeremy PI asked for a truck that had no issues and I did. I was told to leave tow haul on that truck drove really bad I had to contact roadside once I got to GA
Belva BMove in was a little bit confusing. Due to limited options was offered a storage unit that wasn't cleaned out but agreed to move in since the lock was included, contract was on monthly to month, using as a storage until end of month. Didn't have a 10x7 available so went up instead of downsizing. Enclosed is a photo attachment of what the storage unit looked like before moving in. Hope to resolve or receive a month free on next rental when downsizing or moving into new until. Inconvenience of cleaning and having the risk orf being accused of damages did not cause. Sent picture to manage email. Assured can move out no contract no fees no problems. Expected move out date to another unit is April 19, 2024. The manager step in towards the end of the transaction to make corrections on account. Mr. Burns and some other prospects were on site waiting. 1st month free was valid only with purchase of moving truck, and didn't want the inconvenience of signing the same contract twice neither wanted my signature electronic in order to copy & paste. So request a paper print out due to all the hacking/scammers & fraudulent activity. U-Haul provides individually alarmed rooms and twice the protection & security so the customer service & standard advantages made up for the headache artificial intelligence was giving Crystal Nicole Coley. Signed as all rights reserved to Crystal Nicole Coley not to family or friends. Definitely having a better experience at U-Haul then the last storage unit. 1 thing on my prayer list answered. Added insurance($5,000) on March 25, 2024 to cover books documents containers paint art supplies clothes electronics devices(intel), hair tools/equipment, clothes, clothing rack, suitcase $1,000 equal or less to in cash notes Resolution to trespass warning against visitors, friends, start properties or personal properties hanging out without being posted. All rights reserved to Crystal Nicole Coley acknowledge that while U-Haul in this facility takes certain precautions to provide clean dry and secure storage rooms and agree that U-Haul in this facility does ensure my property and does have the responsibility to provide insurance for my property as effective March 25th of 2024 furthermore I agree that U-Haul in the facility are responsible for any damages or loss that may occur to the property while in storage. And understand that it is requirement for U-Haul in the facility to maintain insurance coverage for my goods or property as long as they are in the storage facility. With the exception of customers moving out leaving property behind and the manager considering unclaimed property rules and procedures the premises and office were clean. The unit moved in was not moved in ready or clean so emailed and spoke to manager about moving out since none of my options were available.
Crystal N | First ImpressionsSeamless process.
Brett JI should have checked the paper that i had to pre-agree to. I went to home depot, and after i wanted to mark the miles, so i would know how far it was to my house. I noticed that my milaege was 44 miles over what the uhaul paper said. I had figured i had maybe done 4 at the most, and they simply got it off by 40. But of course, when i returned it, i couldn't tell anyone, becausevthey were closed.
Marcus NWe returned the trailer one day and the staff helped get the car off and removed the trailer. The truck was returned remotely via the U-Haul app and the process was easy.
Michael EVery unprofessional. Stealing money.
Iquishia CBoth locations, pick up and drop off were great. The truck was clean and drove great. Thank you.
Robert STruck was really raggedy
Tamars GThe facility was hot I mean 85 degrees hot. It felt cooler outside than inside the climate control storage. There was a used nasty mattress in the hall old junk sitting by the door with trash down the aisle. When I opened my new storage a damm rodent trap with poison sitting in there. Homeless people standing around and beating me through the door. This place doesn't give me clean or safe. I wouldn't store anything at this facility not even trash. The best decision I made was to ask for a refund.
Jasmine H | Overall ExperienceWe had a hitch installed on 3-15-24. What was supposed to take 1-2 hrs turned into 7 hrs!!! We repeatedly asked how long it was going to take but were told "we don't know". With the exception of the young lady at the desk, we were treated rudely. This is unacceptable. We will no longer use or endorse UHaul, the ONLY company we've been with for over 30 yrs. We will be going with your competition from now on.
Tom BGreat service and delivery
Ronald GPick-up location was changed at last minute & we had to accept a smaller truck to use correct location which made our move very difficult. We also were not provided with the dolly that was requested which added to the difficulty of the loading process. Reservations made in advance SHOULD have meaning and be accommodated rather than the customer being forced to use inadequate equipment.
Donna WI believe that if you return the vehicle back with more gas than was originally and way earlier than predicted to it should be a credit or at least points off that would go towards your next rental.
Timothy CThe manager a Young thin afro-american man wearying glasses was the most contrary business person I ever did business with. When I politely advised him I was not happy with his service he told me to "Get the fuck out" When I asked two of the employees who were on duty at this time one a new hire of 3 days the other a younger and more polite and agreeable operator just smiled in the affirmative when I asked him if this was a common occurrence with the way this manager treated customers . I suspect your losing more business than you know with this character. I will never return to this location as his face is burned in my memory furthermore I will advise all my contacts to steer clear of this place. Good Day Gentilmen
Otilio OThey were great
nic nThe guys here were great!
Mario AThe guys here are awesome no problem what so ever
Mario A | First ImpressionsThis U-haul location always gives great service whether picking up or returning a unit. It's the largest multi-service rental location I've experienced. Their customer service is knowledgeable of their products, the details of the rental are explained well, they have a well-stocked selection of moving products, and they close later than most locations, which is great when you have a unit to return after a long day of moving.
Sheri WU-Haul app and website are horrific. 800# constantly directs you there. It is extremely slow and freezes up constantly. Additionally, customer service at 800# constantly miscommunicated. I had (4) U-boxes that were scheduled to be delivered on the same day. For some reason, one box was left in Tallahassee despite assurances from 800# that all four boxes were scheduled to arrive at the same time. As a result, I was hit with another $500+ for delivery of the one box in addition to the $800+ for the three boxes. As a result of U-haul neglecting to delivery the one box with the other three, I was also hit with another month's storage fee. I will be needing a 6'x12' trailer for at least two more trips. I will be looking into other options other than U-haul. U-haul made a stressful situation even more stressful.
Eric KDropped off trailer Monday morning. They never checked it in. I called 3 different times and each time was told they would take care of it. Wednesday, I drove up there again 20 miles and got them to check it in. In all actuality, they had already rented it again. It wasn’t on the lot.
scott pMy experience was excellent. Savion J is an absolute Gem of an employee and an exemplary human being. This guy is a shining example of what this world needs more of. The car dolly worked fine too, a little bouncy when unloaded. Overall 10/10
Joshua AI had an amazing experience with this company. The customer service was outstanding! I was so pleased with the service I received from this business. They went above and beyond to help me!
Cynthia DOn the way to the drop off city uhaul called and said the drop off location was changed. The new location was on the other side of town. That would be about 30 minutes further. After being on hold for some time and several redials due to system dropping me or being sent to wrong person I found out why. Turns out, according to Uhaul staff, no one else on the east side of Tallahassee was taking drop-offs. Just thought I would let you know. P.S. I received a text that said you guys were giving me a discount. I have not seen the discount.
Patrick SThey’re great!
Kim JNeed faster service with customers
Toney HThe poor guy opening up didn't have any help. He was bombarded with customers at 9am without anyone to assist him. Trailers were fine though it took three tries to get an auto transport that had all the lights working.
Paul ZBest customer service all around from the person who answers the phone to the delivery person! I highly recommend 10/10!!!
Saray CI have no complaints and no issues with this location. They didn't have either of the dolly's that we rented but that wasn't their fault. They did not have our original reservation. Again, no complaints at all with this location. The service was good the staff was friendly and helpful. However, our experience with UHaul overall was horrible! Our original reservation was confirmed and then for some unknown reason it was transferred to another location 40 miles away. Nobody could help us, the original location made no effort to help us, we were sent to another location, they couldn't help us! We called Traffic and they couldn't find anywhere that had the equipment that we reserved. A toatl nightmare. Thankful that this location came through for us like they did.
William MThe trailer’s interior was fine but the exterior was very dirty and had considerable winter snow-type dirt and film that needed to be washed off. I’m not sure they have the right equipment to do this. Generally however all staff were VERY helpful and courteous.
Dan BVery friendly and helpful!
EMMETT KStaff was excellent.
Raymond AGreat service
Dana RThere could be better signage as to where you go when you are returning equipment as there are multiple entrances to their building.
Mark BGreat service
David V | Overall ExperienceWas a great experience! Staff was nice. Service was excellent! Was in and out very fast!
David LNice and friendly employees
Gerald TI had an E-Alert that was a mistake but it would have been better to know that when I made the reservation because that could have been a waste of time.
Troy WI had ordered a utility dolly and a furniture dolly weeks before I was to pick up my rental and February 17. When I got to the store to get my truck they told me they had no dollies. So the only thing I could do was to buy one. So I had to pay $80 plus tax for a dolly. This definitely needs to be corrected. I heard the same thing happened to two other people that had ordered dollies and when they got to the store they were none
Mary BNot enough staff. Had to wait way too long for help. No clear direction in drop off. Very bad experience.
Lisa CForgot to give me the furniture dolly I rented. Very hands off and not great customer service.
ANTHONY DThis was a couple months ago, so hopefully it has been resolved by now. I have used Uhaul often over the years and have always had good luck with every other location, except this location. The situation is that I reserved online a certain size trailer about four days ahead of time. It was confirmed online and I received a confirmation number. No one from Uhaul ever contacted me after that to say there was a problem in picking up the trailer as scheduled. When I arrived at the appointed day and time to pick up the trailer, I was told they did not have one. And equally as bad, the person acted like they didn’t care. I got the impression that it happens a lot at this location. So, I was left “high and dry” without a trailer by someone that couldn’t have cared less. I will never use that location again.
JOSEPH WExcellent customer service! No negatives!
Patricia HThe guy at the front didn’t really explain to us where the unit was. It’s all like a big, abandoned strip mall. It was hard to find and frustrating. I had to drive around for a while and finally return to the front desk to ask where it was again. They should have someone show you where your unit is. Customer service is non-existent. Rude staff with a “hurry up and leave” mentality.
Elissa N | First ImpressionsI really appreciate you guys for helping me out.
Dock B | Overall ExperienceHighly recommended! And a blessing to my family and I ! Thanks Team . May God bless Happy New year
stephanie s | Overall ExperienceGreat experience! Helpful Staff! 10/10 definitely recommend! Thanks again!
DELSHILDDICK F | Overall ExperienceI was continually billed and harassed after moving my things out. A manager by the name of James said that he would take care of everything but the bills and notifications never stopped. I moved out of town where my storage was at over 3 years ago.
Jamila L | Overall ExperiencePrices are too high this is why I left. I can’t in good faith to ppl I know refer a storage facility with these high prices.
Belinda P | Overall ExperienceKeep up the good work but add more staff. At least 3 per shift.
Ira B | Overall ExperienceStorage unit was a storage unit. Can’t get anyone on the phone there.
Patricia K | Overall ExperienceHalf the time couldn’t get in. Always trash in the donate bin and never taken away unless complained. Toilet was always trashed and running. Was homeless people hanging around. Trash outside always. They people that where there at the facility never answer the phone and when you went in either outside or on there phone. Last day I checked out the guy was like did take a picture I said no y’all have to go check. He said I know but I’m being lazy. He was eating chips and went out to go check the unit but started talking to another worker and had to come in and ask what my unit number was again. Ask for the manager information he like Rob. I ask if I would get a refund since I left earlier he like I don’t think so. I said I should due to hasn’t been two weeks. I will not refer anyone to this facility. The employee in office have change since the young lady left and went to the pod side. I have been with the facility for two years and from when first started to now have went down 95%. Horrible place to go and don’t care.
THOMAS J | Overall ExperienceThank you for assisting me ! Happy holidays !
NANDI C | Overall ExperienceThanks.
Michael s | Overall ExperienceNeed better customer service
jarmesyia c | First ImpressionsOnly complaint is the difficulty getting in touch with someone at the office, especially if you live out of town and can’t just stop by to speak in person.
Jenna S | Overall ExperienceThank you for keeping my stuff safe and secure!!!!
Stephanie L | Overall ExperienceStaff is beyond AWESOME THANKS UHAUL
Doris W | Overall ExperienceThe staff was very helpful and nice. They helped me get a rental truck whenbthe trailer I orders was not usable due to a malfunction of the hitch. So they did their best to accommodate me. Only thing is it set me back 2 hours of wait time but we got it all figured out in the end. I really love the fact that Ihaul did their best to make the situation right.
Martin S | Overall ExperienceNeed more help.
Cassander W | Overall ExperienceMost of the time system was not operational, was not able access after hours.
Juan T | Overall ExperienceMy experience with U-Haul was a disappointment. I will never recommend this location to anyone. I stayed less than 4 months. I do have another storage I've had for 10 years never had any serious issues. I did try to resolve issues before I moved out.
Glender S | Overall ExperienceI will definitely use the U-Haul storage if needed in the future.
Germain J | Overall ExperienceConvenient, easy and very helpful.
Nicole D | Overall ExperienceThe only thing I didn’t like was they didn’t answer the phone have them time and when you emailed the store manager he didn’t email you back but sends you an email regarding payment.
Jamilya G | Overall ExperienceThe employees where racist and rude especially the girl that worked at the counter the manager there was pretty good but I don’t thank he knew what was going on I never seen him there but talk to him on the phone a couple of times
David G | Overall ExperienceThank you for the opportunity for such articulate and professional service provided by your well trained staff serving our community. God’s blessings always
Zellene S | Overall ExperienceMr. Whitt is an absolute angel
Tanesia E | Overall ExperienceFacility has roaches
spechelle r | First ImpressionsVery nice staff place always clean 🧽
Shakayla P | Overall ExperienceI highly recommend this u-haul storage facility. My only caveat is that often when you call you get transferred to a call center when you need to speak to the local employees.
John W | Overall ExperienceThe card access to the storage was always an issue there are people living in there storages it’s very unsafe can easily get rape or hurt cameras are not working and NO ONE REALLY CARES I reported the people living in the storage and I was told that the people living in them has to do what they have to do and that if they were in that situation they would do the same also the items left from people lasted to many days nails in the parking area I had to fix my tires at my expense to much to list.For the price that they charge for these storage at this location is not worth it oh the bathroom is always dirty people bathed in them
Lilybeth R | Overall ExperienceStaff were competent, swift and friendly. Amazing Staff!
electa w | First ImpressionsMy only issue is that it took three phone calls for them to close out my account. After three calls and 14 days of being out of the unit they finally closed out the account. Also a letter with my daughter’s name on the envelope but my name on the letter was sent out. This is very unprofessional and was the only way I knew it was still saying I owed after the first two calls and the promise to close the account.
Deana J | Overall ExperienceMr. James was very very helpful and understanding! He made access to the storage facility very comfortable! Because of his customer service I would definitely recommend and rent a unit here again! -Kenitra
Kenitra C | Overall ExperienceOnly issue was there was items in the storage unit and then I had to choose a different one that was bigger and cost more. Staff was very helpful about everything
MARSHALL K | First ImpressionsYour staff is high all the time and were just talking with each other and ignoring us. The access cards worked only half the time. There are homeless ppl living in some units and the staff was washing there personal vehicles when i needed access. And the manager doesn't answer his number
nicholas t | Overall ExperienceI wish the storage hours were 24 hours lol
Heather S | First ImpressionsFirst attendant who helped did not know what he was doing, card was not fully activated. Came back and second attendant seemed to know more but then left in the middle of helping us. Felt very discarded and entire process was insanely slow and inefficient.
Elizabeth P | First ImpressionsGreat customer service and the overall facility/unit was always clean.
Cleveland K | Overall ExperienceThere is roaches and I brought them home with me I tried talking to a manger and never heard back very disappointing
Kayla V | Overall ExperienceI was informed by email that a lock would be waiting inside my unit and it was not. I had to go purchase one
heather w | Online Move InStaff was great. Climate controlled storage and good lighting. Facility secure but perhaps overly so as often access was not easy (using large sliding doors) even with the access card during the day. This may be due to the surrounding area and limited staff. Also facility needs more staff to help keep ahead of maintenance/ clean up. Not horrible but could tell they were short staffed. Think this delays making units available again once the are vacated. Finally only one flat cart for moving items. There were twoatterss carts but only one all purpose flat cart.
Michael B | Overall ExperienceThank you
Kanecia D | Overall Experiencei just didn’t understand why they gave us cards to get in after hours and still wasn’t able to get in after hours
Jordan G | Overall ExperienceI had a unit at this facility since 2019 and nvr once had a problem! The staff were great nd the unit itself was worth the money. I had a fridge in there for 4 years and it nvr molded up!
BILLY D | Overall ExperienceThe new manager was quite rude and sarcastic and the reason I moved my things. I was late paying my rent, and when I went to get a few things out of storage almost 2 weeks later there was an extra lock on my unit. When I asked the person up front why, he said he didn't know because my status was paid in the system. The manager then asked what unit so he could see why, he then says I never got around to it, to take it off. I said but what if I came in after hours? His response was, well you were late paying so I'm late removing the lock. Quite unprofessional and I will never patronize this U-Haul storage facility ever again.
Yolanda W | Overall ExperienceMr. Riggs was very helpful courteous and knowledgeable. He explained all the terms and conditions and expectations.I was very pleased.
sylvia y | First ImpressionsI moved out on I/28/2023. Please correct your notes.
Mary H | Overall ExperienceGot my refund they rented me a room with a lock on door and I waited 2 hours and still didn’t get in it
Matthew S | First ImpressionsThe only thing that could really be improved is the amount of debris outside the facility and around the facility, to include the parking lot. Otherwise it was a really good experience.
Rebecca W | Overall ExperienceWay way over price for the size of the unit extra space storage is cheaper and same quality but it was convenient only because I had drop my U-Haul trailer off at the same place I got the storage .
lakia H | First ImpressionsNo assistance to find storage unit. Too large a facility to just drive around looking. I asked two employees and they didn’t know themselves where the entrance was??
Donna H | First ImpressionsN/A
AChaia J | First ImpressionsThe only problem I had was they charged my account after I moved out but quickly reversed it .
Reggie C | Overall ExperienceI had a few issues while there that never got resolved but overall it was a nice facility but it was high in price
MIRACLE L | Overall ExperienceI had a problem with get in the storage the same day I rented it. My key didn’t work talked to the manager and was told that I wouldn’t get charged a late fee for the rental of the truck or anything else. But I was charged because it was in my husband name but his name is on the storage along with mines and my name and number was on the rental of the truck. Haven’t talked to anybody yet but I’m sure the manager is going to take care of it.
Sabrina D | First ImpressionsVery nice staff. The check-in wait time was a little long.
Rydell S | First ImpressionsStaff is helpful AND friendly.
KIM B | Overall ExperienceStaff is awesome.
scott p | First ImpressionsAwesome employees that were super friendly and helpfu
BRIAN B | Overall ExperienceRoaches. Went to move out and roaches were everywhere and in everything. The dismissed our complaint. Said it’s not their problem and they can’t be responsible or liable for everyone who rents there. Be very careful. The roaches we smashed were still there a week later when we went back to complain again.
Emma A | Overall ExperienceSherelle was very pleasant to interact with and took care of me. not only did she have the recommended storage unit I needed, but she was able to change the drop off location of the 10ft. Uhaul I rented, so I could do everything at that location.
Maria L | First ImpressionsThe U-Haul was not expected so they want to put the damages on me
Ramona D | Overall ExperienceMr. Morris was a great help. He explained everything to me clearly. He was very patient with me
margurett m | First ImpressionsStaff (light skinned African American guy with plaits) was very rude, he’s one of reasons I didn’t use your facility. The other reason was the roaches. I was willing to move to a different unit within the same facility, however his attitude was horrible and didn’t exude any concern for my issues. He need to enroll into a course on how to treat customers.
Kanika M | Overall ExperienceYour units require bug maintenance, roaches were everywhere. One guy in particular was VERY RUDE. I’m not sure of his name, but he’s African American with plaits. He said he got to work at 12pm on 10/18/22.
Kanika M | First ImpressionsThank you for having such a very nice and very helpful Staffs.
Essie L | First ImpressionsCan someone please call me asap 850-661-9483,,,,,I tried to resolve the dispute
CLARENCE I | Overall ExperienceA very nice and clean and secure place to store ur things.
MIRACLE L | First ImpressionsGreat and convenient!
shonda m | First ImpressionsMs. Gavin goes above and beyond to assist her customers in every way!!
Yolanda W | First ImpressionsWould have liked a bigger storage, but was told there were none available
Kirk H | First Impressionsthank you
Karen P | Overall ExperienceWill always be an U-Haul customer.
Mary C | Overall ExperienceThey went above and beyond to accommodate my family and I.
Kayla L | First ImpressionsCourteous and friendly. Ready to help.
Dotti S | Overall ExperienceThey were friendly and very helpful great team
Irasema N | First ImpressionsKeycard didn’t work to allow access to the area to access the storage which was frustrating . . .
Mackenna D | Overall ExperienceEverything was great and the process was easy. We were able to close our storage space online after moving out. We would use them again and recommend this facility.
Trista U | Overall Experiencefound multiple cockroaches in my unit while leasing
Erin K | Overall ExperienceI really appreciated the ease of my being able to book from out of state and payment online was very convenient. I liked the keycard access to the building and the temperature controlled units. The loading area and available carts made the move easier. Will be using this location again.
Jennifer B | Overall ExperienceThe Management at this location was very professional.
Carol D | Overall ExperienceMuy bueno, pero muy caro. Pague un mes y no lo use completo y no me compensaron los días no usado. Sin excusa.
Ismael P | Overall ExperienceGreat customer service both locally and the call center.
John B | Overall ExperienceSherelle was so helpful and professional!!!!!! Hard to come by these days!! 👍🏾
LAKEYA O | Overall ExperienceSherelle Gavin was very nice and very knowledgeable. she told me that she would call me back and she did. I been trying to get a storage unit since march. She called be back and told me she had one available and when could i come it. didn't think it would be that soon but very please and thankful for her. she is a blessing . i rate her a 10..........
sara J | First ImpressionsFriendly Staff. Thank You 😊
Connie I | First ImpressionsWe well love us yall again thanks U-HAUL FRIENDS
michael r | Overall ExperienceWhat a wonderful and pleasant employees at both locations and Mr Trucker Damonta Morris .
Mary C | First ImpressionsI was very pleased with U-Haul 's storage facility and will use again if needed in the future.
mollie d | Overall ExperienceGreat customer service!
Jacquelin M | First ImpressionsToo Expensive
Shay M | First ImpressionsIt is great! The building is secure, safe, and clean.
Lyric K | Online Move InRoach infested
ROBRIANNA B | Overall ExperienceGeneral manager was excellent with helping g me
Camay P | First ImpressionsThe staff at this location are always very pleasant and helpful!
Erica G | Overall ExperienceYou tell me that you cannot access my automatic payment for months. You threaten to auction off my stuff, even going so far as to send me several letters. You contact my family about payments. I even received notice that the auction had occurred. Then yesterday you somehow miraculously access the autopay I set up in store last September and charged my card for almost $500 all at once. Please make it make sense.
BRIAN C | First ImpressionsI had an item stolen from inside the storage area. I went in to report it but there was a line of people. I could not wait because I had other items that I could not leave unattended while I waited in line. I called the store to report the stolen item and had to speak with someone in a call center. The agent stated that she sent a message to the store, but I was not contacted regarding the issue before the end of business hours.
KIANA C | First ImpressionsAfter spending well over some $6,500 dollars on my move, was DENIED a free month rental of storage at this facility ! Movers should be aware of the practices utilized by U-Haul when it comes to payments. Once they get your credit card or Debit card information, one will be continually charged without notice !
Waylen N | First ImpressionsA Roach problem
dakadra s | Overall ExperienceTo whom it may concern my experience at this Exstablishment was very good very professional
ECRES R | Overall ExperienceThe young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.
patricia r | First ImpressionsThe staff never answer the phone . They over charge me on the storage I will not be back
Andrew S | Overall ExperienceThe entire staff was professional and friendly
Mary A | Overall ExperienceThe morning lady and the guy that was on night shift they deserve a raise they was an great help
Aldonius H | First ImpressionsThanks for all of your help, with storage and the Uhaul moving truck.
Thahaya B | Overall ExperienceMy unit's contents were covered with fiberglass, which had fallen from a batt from the ceiling I assume. Bathroom lock was broken and the facility was underlit.
Laura S | Overall ExperienceStorage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.
Douglas B | Overall ExperienceVery professional staff friendly and helpful.
Joseph D | First ImpressionsThis is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend this
JOSE A | Overall ExperienceThe manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!
Joey W | Overall ExperienceHonestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.
Gloria H | Overall ExperienceYes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.
marc B | First ImpressionsWe signed up for one location and were transferred to another. We prepaid for the summer but the payment didn’t get transferred. It was a nightmare trying to get the billing straightened out each month.
Kelley G | Overall ExperienceJust don’t like how my rate increased while I was renting the storage unit
Wendy R | Overall ExperienceI appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)
molly m | Overall ExperienceI would definitely use again.
William D | Overall ExperienceManager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortly
Durk F | Overall ExperienceThe staff was very friendly and helpful to me if I ever need a storage unit I will be back
David K | Overall ExperiencePlace smelled like trash when we arrived to move out
Lloyd C | Overall ExperienceNo comment
LaSophie N | Overall ExperienceGreat staff and excellent customer service.
SUZANNE L | First ImpressionsThe manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.
Durk F | First ImpressionsBeen having difficulty with the service. The uhaul has my information wrong all the time.
Cheri S | First ImpressionsThe customer service by the staff at this facility was outstanding!
Suzanne T | Overall ExperienceThe fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website
Aaron C | Online Move InThe staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.
Gloria S | Overall ExperiencePlease have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.
erline o | Overall ExperienceThe facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.
Vanessa J | First ImpressionsNo comment
LaSophie N | First ImpressionsPrices are a bit high, but the overall experience was great
Daryl M | Overall ExperienceExactly what I needed.
William D | First ImpressionsI was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!
Brandis T | Overall ExperienceThe general manager gave me detailed information on our unit. She was extremely nice and professional.
Joey W | Online Move Inmanager was nice and helpful
Jelissa P | Online Move InSmooth process. Highly recommend.
Tyquan S | Online Move InVery nice and kind people. Would the be happy to rent again.
Celia C | Overall ExperienceThe office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.
Shawanna R | First ImpressionsThe staff was awesome
Tanisha H | Overall ExperienceThe storage facility was very clean and well secure. Staff was courteous. I would highly recommend.
Scott B | Overall ExperienceThe staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this $94 storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.
Tim V | Overall ExperienceThe manager was great! She was very helpful will recommend!!!
Jennifer L | Overall ExperienceThe monthly costs is very expensive.
Kimberly D | Overall ExperienceI was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.
Charles M | First ImpressionsVery friendly and accommodating employees.
Bobbie S | Overall ExperienceThe store clerk was wonderful and the manager was easy going.....
STEPHANIE B | First ImpressionsThey was very nice and helpful
cheryl g | First ImpressionsGreat customer service
Sheryl V | Overall ExperienceHighly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.
Satcha S | Overall Experiencethe staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Thank You
Sevaughn C | Overall ExperienceIt was easy to move in and move out. The staff was helpful when I had questions. I’d use this place again in the future!
Lillian C | Overall ExperienceThe staff were very helpful, one of the employees even offered to help me move my things
Jamila L | First ImpressionsLaquandra is the best
Chris K | Overall ExperienceStaff very helpful and kind!
Rylee C | Overall ExperienceThis location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!
Yvette B | Overall ExperienceOnly compliant....when I needed help I pushed the help button & no one ever answered ever
Maya B | Overall ExperienceThe only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked “that’s it? I don’t have to do anything else”. She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn’t going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.
Lauren C | Overall ExperienceI was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.
Cameron B | Overall ExperienceThis UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!
Francesco M | Overall ExperienceSharell was great and the two young men were great as well I can’t remember their name.
gabrielle v | Overall ExperienceExcellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others
Monet M | Overall ExperienceGreat customer service!
Kierra W | Overall ExperienceI used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.
donna f | Overall ExperienceExcellent staff service inperson and on the phone Rate100 plus
loretta w | Overall ExperienceManager was very helpful. I would recommend to anyone.
Julie B | Overall ExperienceComplete customer satisfaction and service
Yediydeyah Y | Overall ExperienceWonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!
Hannah H | First ImpressionsA little confusion about my reservation and the location. Worked it out though.
MICHAEL W | First ImpressionsGreat Service
John S | First ImpressionsI had an incredible experience at this uhaul. Great facility and excellent customer service.
Aaron M | First Impressionsthe gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well
kelly p | Overall ExperienceNo suggestions. No complaints. Everything was organized and pleasant.
Kymberlee D | Overall ExperienceOnly negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.
Julie B | First ImpressionsNone of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.
Stephen H | First ImpressionsSheri and Shrell was very very helpful.
Debbie W | First ImpressionsThe customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!
Lauren C | First ImpressionsNice staff and they’re always really helpful
Precious P | Overall ExperiencePersonalized care far above my expectations. Thank you
Maureen W | Overall ExperienceSherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.
Jamie K | Overall ExperienceLaquandra was awesome! The facility was spotless.
Kymberlee D | First ImpressionsMy visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you
donna f | First ImpressionsAll of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad
Brandon T | First ImpressionsStaff was very helpful
India C | First ImpressionsEasy and clean
Phillip A | Overall ExperienceThe manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!
David W | Overall ExperienceAll staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!
Delisa T | Overall ExperienceNo access after 5p makes it difficult
katrina w | Overall ExperienceI was very happy with my service today
Linda J | First ImpressionsThe staff was excellent very helpful and curtious
Ruth M | First ImpressionsVery helpful. Very friendly. The facility was immaculate! Very well maintained!
Lisa M | Overall ExperienceTerrific location
james s | First ImpressionsSharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!
Ycedrah W | First ImpressionsI was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.
lorraine a | Overall ExperienceNo
Melicia L | Overall ExperienceMy time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!
Arah J | Overall ExperienceNice place; great staff!
JOAN M | Overall ExperienceWe had a great experience
Kelly S | Overall ExperienceThank you for keeping my property safe and secure.
Jamene T | Overall ExperienceI was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!
Charles V | Overall ExperienceI didn’t have issues outside of not having my auto pay set up as requested initially.
Sarita K | Overall ExperienceGreat!!!!
GARTH B | Overall ExperienceNo issues.
Ruth A | Overall Experience...
STEVEN Y | Overall ExperienceThey cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology
Olivia W | First ImpressionsN/A
Michelle M | First ImpressionsSharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012
Sebrena W | First ImpressionsAwesome team. Always readily available.
Jacqueline B | Overall ExperienceIt was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.
Christopher R | Overall ExperienceVery helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.
Paul S | First ImpressionsGreat service
KINGSLEY M | First ImpressionsGreat customer service, patience and helpful with explaining everything with ease
Katoria W | First ImpressionsGreat service
chiquetta p | First ImpressionsGreat management.
michael c | First ImpressionsJust need access to storage with large opening doors after 7 pm too early
Mike Q | Overall ExperienceClean place.
Marquita A | Overall ExperienceInsurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.
Mark K | First ImpressionsSherelle was awesome
JAMES S | First ImpressionsRental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.
James c | Overall ExperienceThe office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.
Delisa T | First ImpressionsI did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!
Stephanie F | Overall ExperienceCourteous, professional staff.
Royal l | First ImpressionsThe staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️
Ty S | Overall ExperienceGreat experience ,easy process
Quandra K | First ImpressionsVery clean and safe place. Customer service was excellent
Brian H | Overall ExperienceVery Nice Storage
Thalia w | Overall ExperienceThis was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.
Corya T | First ImpressionsI was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again
Albert G | Overall ExperienceEveryone very friendly and helpful.
marta a | Overall Experiencethank u
Salah G | Overall ExperienceVery helpful! Nice facility and staff
Kevin J | Overall ExperienceI did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!
Linda H | ReservationThis storage company is very unorganized and I was overcharged several times
tracy l | Overall Experiencevery good detail oriented staff and customer satisfaction
Orlando S | ReservationWhen we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it
caleb e | Overall ExperienceSherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.
caroline c | Overall ExperienceSharelle was most helpful and efficient!
Sissy G | Overall ExperienceWe are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!
john c | Overall ExperienceVery helpful and accommodating!
Roslyn T | ReservationI am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin
Harold L | Overall ExperienceI am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !
Herline T | ReservationLost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.
felisa b | Overall Experience