Besides the door being messed up and it being occasionally locked I liked my storage. I fully trusted my valuables here and it was decently priced
Destiny Johnson | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Central & Midpark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was one employee that was in charge of the storage units that was a little too abrupt. She doesn’t know what customer service is I don’t believe.
Cynthia Pingree | Overall ExperienceUntil the African American lady went to work there I knew I had to get my stuff out of there. She was very rude on the phone to several people on the phone. I had my daughter call up there to and she spoke to her very crazy. I am 60 years old I deserve some kind of respect she wouldn't like her mother or daughter talked to the way she speaks to people. That is the worst thing you have done is give someone authority to that does not know how to treat people. She is the reason I went and moved all of my stuff out and took it to another storage. She will not talk to me and my family crazy whenever she feels like it.
CLARA AIKINS | Overall ExperienceNo issues. Had this storage since May 2022. Downsize last summer, very helpful and friendly staff.
Rose Martin | Overall ExperienceClean, easy to access and reserve online. Provided carts made loading and unloading super easy.
CHERYL BROWN | Overall ExperienceExcellent
Carlos Araujo | Overall ExperienceThe staff was very helpful, friendly, and explained everything in detail. I couldn’t ask for better experience.
Shawndra Bradley | First ImpressionsAhrisha Booker was a wonderful help I only go to this location because of the excellent customer service and attentiveness
Zanib Magan | First ImpressionsThe facility is very nice. It was very easy to access units. The manager was very nice, professional, understanding, Moving can be a stressful time but she was polite. I'm glad I chose this location.
Della Grant | First ImpressionsThanks U-Haul
Katrina Keaton | First ImpressionsThe customer representative that helped me out was very nice and helpful on everything.......
STACY linnear | First ImpressionsGreatest place to rent and store things. Thanks for your help and good service.
Melvra Garvey | Overall ExperienceGreat customer service, nice clean halls, and conveniently placed traps for little critters and pest control
Amado Urbieta | First ImpressionsThe 800 Uhaul staff was not helpful left in the dark with no help. The staff at the facility was very helpful the next day.
Brenda K Bensley | First ImpressionsThe office staff at this location could not be anymore unhelpful or rude.
Gia Comfort | Overall ExperienceAll good
Jimmy Robinson | Overall ExperienceI came in to close out my bill and storage unit. I told the employee that I would not be paying for my bill with the card on file, rather the one in my hand that I clearly showed him. He was more concerned about his Uber eats order and tipping the drive. Even though I was there first and there were two employees on staff. He then submits my payment via the card on file, when I told him not to. Then says it went through which was impossible. I get an alert from my bank stating that there was charge on my card, and obviously it was blocked after that. Then I go to clear out my storage the next day, and they had a padlock on it. Even though I paid they bill the day before. Had to go to another location and they had to come over and cut it off. HORRIBLE, management needs to hire and train better staff. The customer is suppose to come first not your Uber eats tip. SMH
Sean Williams | Overall ExperienceFantastic experience. Staff was incredibly friendly & helpful. The area where our unit was had air conditioning, which was an unexpected bonus when we were moving out on a day that hit 110 degrees. Definitely our best U-Haul experience so far!
Thad Stammen | Overall ExperienceGreat staff.well lit.air condition available
Marciya Winchester | Overall ExperiencePrices are definitely deceitful since the advertisement price is NOT the real one. Asked and conveniently said they “just increased it and haven’t change the add”. Very disappointing and unprofessional practices.
GISELA CAMPOS | First ImpressionsI had been with this facility for over 12 years, from a marriage to a divorce to my 24 year old son passing away and the staff changed several times but always maintained a clean, safe, respectful, and friendly environment for and my family. Thank you U-Haul Midpark!
Kimberly Schlossstein | Overall ExperiencePiece to high .
Ismael valenciana | First ImpressionsI would have given five stars if not for the fact that I wasn’t given the correct information to gain entrance to the storage facility without traveling to a separate office to receive a entry card. Moving is hassle enough without added avoidable annoyance. Other than that I found the staff very friendly and helpful.
Ric Groenendal | Overall ExperienceJust didn’t like the app
REBECCA HAMILTON | Overall ExperienceDisaster. We booked a 26 foot truck and were then advised to get a 10x20 storage. We should have been advised that it would take 30-45 minutes to complete the paperwork and that we should do that before the movers arrived. My UHaul movers were waiting around during that time and getting paid for waiting around. The access door was stuck. The movers told us that the 10x20 storage was too small. The only thing available was a smaller unit, which was still not enough. We had to cancel the unit, find another storage location, find new same day movers because there wasn’t enough time to get to a new location and complete the job, and I had to pay the existing movers a 2 hour minimum for doing nothing. I called 1800UHaul and found another location that had 2 7x23 units, which was sufficient to hold our belongings. After completing the reservation I noticed that it was not climate controlled. That was a deal breaker in the 100+ F summer temperatures of Dallas. So I cancelled these units too. We booked a 10x30 unit at CubeSmart and hired another set of UHaul movers to move us late into the night into the CubeSmart unit.
Delon Levi | First ImpressionsI never authorized auto pay. We checked out on the last day of our month. No one was there to give the access key to. I tried to use the app but it asked for a photo of the empty unit but it was not me who was at the unit and they had finished before I knew this was suggested. I have spoken to two people and was supposed to get a call back but have not. I did not authorize auto pay so you did not have the ok to charge me. We had to return to give you the access card. Your app says the hours are to 7pm. Apparently they are not. Please refund the monthly charge. Please call me at (214) 226-0066. Dana Massey
DANA MASSEY | Overall ExperienceEvery part of my move went fine until I reached storage facility. I was told to check in at the office to pick up key. So I followed a vehicle thru the gate and parked. I walked up to office and locked myself out. Office was closed. Had to drive to another location to pick up key and come back. So, obviously U-Haul locations need to be in sync.
Ric Groenendal | First ImpressionsRenting was nightmare. The app doesn’t work, customer service was not helpful and the on-site staff at the sister location where I had to check in was exceedingly unprofessional. One worker if made inappropriate comments.
JEANA DICKERSON | First ImpressionsFew days of longer hours would be better
ARTHUR DAVIS | Overall ExperienceThe restroom was terrible.
Jason Lewis | First ImpressionsSpace I reserved was not available, so I had to pay extra for a larger space.
Joe Bufkin | First ImpressionsWorst experience in storage and customer service that I have ever experienced. From flat out being denied service when I needed it as a male employee was too busy playing non his phone to having moved out of the storage and informing the office 4 times and my card still being charged several times. The customer service here is horrible.
Taya Bryson | Overall ExperienceDuring my reservation and online check in for this unit, I was told I would receive a free lock waiting in my unit. I did my online check in and arrived the next day to load my things into the unit, and there was no lock. I went to the front office to tell the lady working that I didn’t receive my lock in the unit. She told me that it wasn’t left in there because it wasn’t paid for. I pointed out that the lock was supposed to be FREE according to my online check in and reservation. She then informed me that I had to pay $11 for the lock because U-Haul doesn’t provide locks for free even though that’s what was stated in my online checkin. If things are being advertised as free, then they should be free. I shouldn’t have to pay for my FREE lock.
Makyla Adair | Online Move InMiranda was very good natured as she provided friendly customer care.
MATTHEW MILLER | Overall ExperienceWhile my initial intake agent did very well, the agent at the actual location was a bit lacking in friendly demeanor. And when showing me the rented space on ground level, he did not offer to blow out previous debris until I asked if I should return the space in the same unclean condition.
MATTHEW MILLER | First ImpressionsIt old Uhaul I had a 15 ft truck to store and I was given a 5 by 5 by 10. A Shed. I couldn’t get another storage until Monday morning. I had to get another day for the Uhaul. Lots of money I put out that didn’t match the service for the storage
Andrinne Lucas | Overall ExperienceI can’t afford the payment but my kids and I are homeless and living in a hotel so this is my best option and this company has made it easier. Thank you
Tanesha Fennell | Online Move InThere are scuff marks all over floors inside but that’s bound to happen with moving stuff. Wish they didn’t bother keeping the box trucks there to rent would give more room for the storage customers. I think that spot would do better with vans and the trucks. And the front office feels claustrophobic now with all the boxes in the middle. I understand having more room for inventory to see but it’s not much room to move around still even more so after the renovations.
Alyssa Gonzalez | Overall ExperienceThe representative was lifeless, slow, and unprofessional. If it weren’t for the nice people that made the reservation I would have went else where. He gave away my storage to someone else. Because the guy didn’t speak English well he tricked him into another one to fix his mistake and gave it to me(because it was mine) horrible experience with Uhaul besides some employees.
ULISA IVEY WEBSTER | First ImpressionsMiranda had a very poor attitude and assigned me a storage unit with a lock already on it. It's not my fault is all she had to say. Tried to give me a 10 x 30 non climate controlled unit versus a 10 x 15 climate control unit. No thank you. Happy you're all booked up but before renting a unit you may want to put eyes on the unit first to make sure there is not a lock on it. Do you due diligence. And Miranda needs an attitude adjustment as well.
Donna Smothermon | Overall ExperienceOffice was not open during the time website stated
Alante EBERHARt | Online Move InI love uhaul , I only use them and recommend to my ten kids . I have been a customer for 35 years. Grandma don't lie !
Barbara Duncan | Overall ExperienceRudest customer service, Displayed ignorance to my initial reservation and upon initiating the account information. Did not have any information correct. I was locked out of my storage locker when then system showed I was paid in full. Management went even further to insult me by changing the unit number I was being billed for at 7 am on CHRISTMAS DAY without prior request, notification nor following the change. My bill quadrupled due to this change, and I contacted customer service at corporate and they too were not understanding why these things had occurred to me. I requested itemized copies of the invoice and was told that wasn’t available. The name, phone number, and my name were completely wrong on file when this account was established and Ms.Kelso had no concern to correct it, and lied to me several times stating that it had been but hadn’t. Even the last notification I received had the incorrect information on the dates pertaining to payments and due dates! This is the most unprofessional group of individuals I have encountered in the course of operating my business. No apology was ever given as to any mishandled information. I certainly will NEVER refer anyone to UHAUL!
Secured Element | Overall ExperienceThe staff always seemed annoyed If you went in for questions or concerned. If purchasing something they were friendly. The storage unit itself was great. There was a few times I’d go to purchase something from the office early in the morning right when they were to open and no one was there. I was trying to clean out my storage before my move and they just never seemed to be open when the office said it was suppose to be. Also, I asked to use the dumpster for a fee which was fine but they left earlier than the closing time so I was unable to use the dumpster. It was a hassle. I was still charged the fee however.
Ruthilen Robles | Overall ExperienceMike is very problematic. I reserved movers, storage, and a truck online. I came the day before the ensure that everything would go smooth for me to get there and he say he can't accept the reservation code for the truck that I needed the actual physical contact. Go to the other store to get it and they said no go back he can do it. So i go back and tell him Miranda said it was ok and he proceeded just fine. Gives me the receipt and tells me which unit. I go to the unit and it's a padlock on it so I drove back to the office for him to tell me it shouldn't be on there. We get in the golf cart and he's like oh and takes it off. I just feel like there was ALOT of wasted time for something I tried to have handled before arriving. Ron at the other location processed everything and got me out reasonably BUT the truck was on a battery charger and had an oil leak. I've used Uhaul through the years and I would like to continue doing so as long as when it's time for me to move out of storage it's not even more issues.
Yvonne Coleman | First ImpressionsEmployees were very helpful and kind
Debra Moore | First ImpressionsDO NOT TRUST LEAVING YOUR BELONGING AT THIS LOCATION! The local staff was great, but the general manager was a pos! She lied and did not look over her own records to see that I was NEVER called about my past due until two days before they decided to place my belongings up for auction and gave me the ONLY option of paying in full and would NOT accept a partial payment and the rest of the balance by the end of the week! They sold off my all of my last belongings including registered weapons, to who knows who, and my social security card and birth certificate and those also of my husband and children! Would not even allow me to get those before the auction! Said all they would do is contact the buyer and ask that person, whoever he may be, to contact me. Of course, he never has. And why would he? He has guns and IDs that that can be sold for top dollar on any market. This manager is a true POS! She has a dark soul and I hope and pray the good Lord finds some way to reach her before the evil final takes her completely under. I will pray for her soul, but her actions and words speak volumes. DO NOT TRUST YOUR THINGS THERE BUT ESPECIALLY THE GENERAL MANAGER!!!
CICI RHODES | Overall ExperienceThe staff was never there during opening hours. The access card didn't work to get out of the gate, so we had to use the emergency exit door to open the gate to get out of the gate. The cost for one month was a bit expensive too.
Marquis OBanner | Overall ExperienceExtremely helpful staff. Very Expeditious
COUNTENEY BROWN | Overall Experienceworst experience.
Sean Klepper | Overall Experienceno complaints
Laura Barton-Gonzalez | Overall ExperienceThe associate I dealt with, when first putting items in storage, was a terrible representative of the company. He was rude, sarcastic, unhelpful, and lacked any empathy whatsoever. He also seemed to have an attitude, because I made it to office right before close. Now when I moved the last of my stuff out on 08/19, the young lady in office who checked me out, was very professional, efficient and nice. She deserves a raise. However the gentleman I dealt with in the beginning had terrible customer service.
Rahman Fleming | Overall ExperienceStaff was SUPER friendly, quick, and knowledgeable! My only complaint was, the inside of the facility and the inside of my unit in particular wasn’t clean AT ALL. There were PLENTY of dead crickets throughout the facility. I hate bugs!! There were 3 dead crickets in my unit and some spilled green stuff. Not sure what it was, but it looked as if it was coming from that black box that’s in all of the storage units. Throughout the facility was PLENTY of trash (empty dryer sheet box, and an unknown object that was awkwardly laying in the walkway, along with much more) The facility looks like it hasn’t been cleaned in about a year, when you compare it to other UHaul facilities. Other than that, the staff were amazing!!! The facility is just super dirty 😷🤢🤢
NIJAY BEY | First ImpressionsGood job 👍
dennis whitaker | Overall ExperienceMy storage unit was burglarized with thousands of $ of items being stolen. There was a new lock put on my unit without being informed (if i went before/after office hours it would’ve been blank trip). Taylor (manager) has been very hostile about the situation and initially told me they would need an extra 48 hours to watch surveillance after telling me that Miranda’s lead information of a suspect was false. I reached out the the 1-800 number and spoke with management and was supposed to hear something back by July 14 still haven’t heard anything. The customer service and professionalism here is a 0. Wouldn’t recommend to anyone !
RODERICK FULLER | Overall ExperienceBesides the hours that were an issue for me, everything else was perfect. Special thanks to the manager who was really nice and offered me a drink (soda) in this heat..
LACHEROIS BOUSSOU | Overall Experiencemiranda was excellet uhaul was lucky to have someone who is perfect for the job very friendly and helpful ,she should be made the manager of all branches as the so called TAYLOR IS QUITE THE OPPOSITE DISHONEST DECIETFUL PROMISSED A DISCOUNT OF TRAILER RENTAL THEN DENIED IT ALSO PROMISSED A FINDERS FEE FOR A LSOT STOLEN TRUCK AND 2 DOLLIES FOUND THEN REFUSED TO PAY TAYLOR IS ARROGANT OBTUSE AND HAS NO RESPECT FOR CUSTOMERS CALLED ME A PROBLEM AND TROUBLING CUSTOMER SHE IS A LIABILITY TO U HAUL AND 3 TIMES TOLD ME NOT TO RENT FROM UHAUL THE TRAILER ASKED ME TO LEAVE AND RENT FROM OTHER DEALERS THIS IS ABSOLUTELY DISGUSTING THAT A SO CALLED REGINAL MANAGER WOULD TREAT CUSTOMERS IN THIS MANNER WE THE CUSTOMERS PAY HER WAGES AND WE THE CUSTOMERS ARE THE REASON SHE HAS A JOB AND ANY BUSINESS AFTER 8 YEARS WITH U HAUL AND MORETHAN $100 000 DOLLARS BUSINESS I GAVE UHAUL STORAGE THIS IS THE WAY TAYLOR TREATS CUSTOMERS THATS WHY ALREADY MANY CUSTOMERS HAVE LEFT ITS A SAD CASE THAT THIS IS THE ATTITUDE OF SO CALLED SENIOR STAFF AND SETTING AN EXAMPLE FOR NEW STAFF SADLY UHAUL WILL JUST ABOUT EMPLOY ANYONE WITHOUT CRIMINAL CHECKS UNEDUCATED PEOPLE GET PROMOTED WHO LACK RESPECT WHO ARE DISHONEST DECEITFULL AND SADLY SHORT SITED UHAUL HAS VERY LOW STANDARDS, DRUG ADDICTS pedophiles and nepotism has always been reflected at uhaul business practices they will employ anyone without training
MOOSA PEER Quantico Cylinder Heads | Overall ExperienceFront desk worker, was sarcastic and rude. Additional charges are not explained on website. Additional charges for locks, and front desk worker was very rude in stating locks must be purchased separate
Rahman Fleming | First ImpressionsThanks
Terry Liles | First ImpressionsGone too expensive and staff asked me what u want ? Early morning sadly that's not how you greet your customer for 7 years or any friends you might have ,atleast say good morning ,how can I help you even the new manager didnt even greet ,if you treat your customers so badly early morning who wants to do business with uhaul .we have been very long with uhaul time to move
joseph underhill | Overall ExperienceThe lady at 13637 North Central was nice, knowledgeable, accommodating, helpful and smiled.
James Saikin | First ImpressionsAnnabelle obviously enjoys what she does and really cares about her customers. She was more than helpful every time we were there. The entire staff at this location is terrific.
Christopher Matherne | Overall ExperienceOnly thing i would say is that it should go back to 24 hour use
Sue linares | First ImpressionsThank you for making closing our a unit easy and simple! Will definitely use UHaul again for storage.
Jennifer Roush | Overall ExperienceStaff was very friendly
Ursula Rice | First ImpressionsI like the place Thanks for having me
Christopher Tarver | First Impressions(1) Months and months of billing errors, threatening letters, fees, etc., and in EVERY SINGLE CASE my rent was paid on time. INCOMPETENT!! (2) While vacating my unit, I discovered that the unit had flooded at some point and all of my belongings that were on the floor had water marks/stains 7 inches up. WHY WAS I NOT INFORMED THAT MY UNIT FLOODED???? Yes, YOU ARE RESPONSIBLE. YOU were aware that my unit flooded and you failed to notify me so that I could check my belongings and move out to prevent further damage. But you knowingly and purposefully failed and refused to notify me, therefor increasing my damage. WHO DO I CONTACT TO MAKE A CLAIM FOR MY DAMAGED PROPERTY???? (3) I WILL be contacting the BBB and writing the VERY POOR online reviews that you deserve.
RACHEL KING | Overall ExperienceSo helpful
Tiffaney Matlock | First ImpressionsThey charged me a full month rent when I left on the 11th of December. I have left multiple messages. Every time I call it gets forwarded to the call center. They send a message to the manager and I never get a call back. The GM was supposed to credit 1/2 of my rent back and never did. I’m not pleased with the way this has been handled and will never use uhaul again.
Sheri Kern | Overall Experiencethe staff at the facility were always willing and able to help when i had a question/need. thank you all for helping me.
Yolanda Mestas | Overall ExperienceExcellent clean facilities. Friendly staff. Good people.
Andrew Vincent | First ImpressionsExcellent customer service, friendly and attentive.
Greg Boxell | First ImpressionsConvenient to me and available at a stressful time for me. A little more expensive than I would have liked but ok
GARY SHARP | Overall ExperienceThe facility is clean, reasonable pricing and management is improving.
Natasha Lockhart | First ImpressionsManager Katelyn Peper Super rude and not professional at all I paid for my storage and they rented to someone else and no help offered at all .
Katherine Arbizu | Overall ExperienceExtremely Supportive Experience.
linwood alexander | First ImpressionsTo long of a story to itemize all of the things that went bad, suffice it to say Caitlyn Peper handled the situation and got us into the unit and saved the day.
Harry Yanco | Overall ExperienceGreat help!! No confusion and staff great!!!
jerome jackson | First ImpressionsI write you home poorly because I move myself out of the storage told him I move by the storage called and told him I move out the storage over a million time but yet I was still being charged for service then I was told it was a lot on the door they can stop charging until the lock was taken out which was not my lock so I'm very unhappy with the service that I had
John Rhem | Overall ExperienceAssistant manager at this location is excellent
Robert Mason | Overall ExperienceDanielle was very friendly and helpful during this hard time. I thought this process would be dreadful and she made it very easy.
jessica harlow | First ImpressionsDanielle and Miranda were amazing ! Great customer service !
Danielle Harris | First ImpressionsThe man at the front counter was very unhelpful and rude. My unit was supposed to come with a lock and after arguing with me about it he told me to go grab a different one off the wall and then proceeded to go back to his phone conversation. He told us there were no courtesy carts to use which we ended up finding on our own halfway through moving all our stuff by hand from the Lyft out front.. I think he is lucky he still has a job
Trista Dolphin | Online Move InThank you guys for being there for me at my worst time not to many people are well to lend a happy hand y'all are awesome thanks again guy's may God bless you all 🥰
katrina keaton | Overall ExperienceParked vehicles in front of my unit. Uhaul trucks blocking entrance gate. Price was expensive.
lawrence vineyard | Overall ExperienceDanelle made it so easy for me after a very stressful week
Justin Mathews | First ImpressionsI was pleased using this storage facility for the past 6 years, till this week when I was moving my things out and was not able to open the entrance door get to my unit. The office would not answer my call and I had to drive to the office asking for help. I got quite a run around when they argued with me. I experienced the same problem each day this past week. I told those in the office that this franchise will loose money cause this location is NOT user friendly. I was very frustrated that it was difficult communicating a simple thing of having the entrance door to be open during normal business hours.
JANET TAYLOR | Overall ExperienceThe office hours were ridiculous for weekend rentals.. also almost impossible to reach a live person in the phone....
Nancy Judy | Overall ExperienceEverything went smoothly great customer service
Arlicia Herron | First ImpressionsI called the facility, several times, no one picked up, to ask if there is an online check-in for a storage room, I was told no!. I then went back online to reserve and I checked in, the employee said only possible at the facility. When I finalized my storage online, we got a message that our lock would be in the storage room, it was not, we had to go and ask for it, this was inconvenient!! No disputes just employees should know what they are talking about to customers, the agent at Uhaul should have been able to tell me about online check-in same day reserved, the employee said that it was not possible, only here at the facility, wow!
Sylvia Selbert | Online Move InThe staff are exceptionally friendly, and helpful with lots of smile.
Akeem Adetunji | First ImpressionsFound dead cockroaches in my boxes and on the floor of the unit. Checked out on the 17th of July and was told I would not get a refund for the remaining unused days.
LINDA SUNDANCE | Overall ExperienceThe only reason it is above average and not excellent is because of the lack of free carts to use at the storage facility. There were also shady people hanging in the storage facility while moving in. My rep was AMAZING!!
Ashley Vaughn | First ImpressionsSimple and personal make first-time in facility easy with patience for a new user. Thank you
Nothanael Leon | First ImpressionsWasn't aware of 24/7 return.. and Wasn't able to use at dropoff
Rachel Crowder | First ImpressionsUsed them for long time, no problem. Even, when I was out the country, they recognizes my voice. Staff, previously, and now are very good.
SAMUEL LAWE | Overall ExperienceNunca tuve ningún problema con el personal y el almacenamiento si no todo lo contrario. Muy buena experiencia durante los 6 meses que lo utilice. Si lo recomiendo!
Elizabeth Rizo | Overall ExperienceWeekend office hours are incorrect in facility's voicemail greeting
Michael Heskey | Overall ExperienceIt was very difficult to find a trolley to move items to and from the storage units. Inside the place was dark and sketchy. The driveways between the buildings were dirty too. I dropped off a few items and a few days later I came back with more. During that time someone had come in and placed a rat poison station in my unit. I moved out as soon as I could.
Patricia Coleman | Overall ExperienceThe staff is improving and several types of units are available to me your needs!
Natasha Lockhart | First ImpressionsThanks for your storage facility...
Elvin Browne | Overall ExperienceI think that I should be able to rent the Vans the trucks and not just a bigger trucks the smaller vehicles also but because I had just a debit card regular bank card I couldn't so therefore my review is less
John Rhem | First Impressionsi had an issue with the roll down door. melanie took care of the problem. she and on-site staff were awesome
Yolanda Mestas | First ImpressionsUhaul offers services from truck rental to office spaces! The rates are reasonable and the staff is helpful. This location is conveniently located on 75/Midpark.
Natasha Lockhart | Overall ExperienceTHERE ARE NEVER ANY CARTS AROUND TO USE WHEN YOU ARE MOVING YOUR THINGS IN OR OUT AND YOU HAVE TO TAKE THING ONE AT A TIME TO UR STORAGE AND THAT TAKES TIME . THAT MAKES YOU UNHAPPY
Michele Hartfield | Overall ExperienceYour employee was very helpful (and patient). Excellent customer service.
Cecilia Palomares | First ImpressionsOlivia was great and a lot of help I was worried I was going to be stressed because of uhaul's customer service over the phone but thankfully she really helped.
Vanessa Quintero | First ImpressionsOlivia was very friendly and accommodating.
Brittany Adams | First ImpressionsOlivia is really helpful and makes it easier because she's bilingual explain everything Really well
Carlos Alfredo Moreno Veloz | First ImpressionsWe never checked in. We tried to call but no response.
Spade Telecom | First ImpressionsThe experience was great, only thing I did not like the rent goes up on the storage, other then that it was great.
Ronnetta Johnson | Overall ExperienceWonderful staff, Olivia is the best!!!
LETITIA SMITH | Overall ExperienceIts great, used first time
JAVEED MOHAMMED | Overall ExperienceElevator broke and the manager was rude, when we could reach her.
Braden Perry | Overall ExperienceSo far so good.
Kevin Wright | First ImpressionsFriendly staff and wonderful facility and location
James Simmons | Overall ExperienceGreat customer service and any assistance that was needed. Very clean inside & out. Thank you
LaDonna Holland | Overall ExperienceThe positive about this place is an employee, John. He is always friendly, helpful and kind. The facility itself is inconvenient because of its proximity to a major highway and how cramped parking is.
NYCOL KAPU | Overall ExperienceI would have to say Kate Pieper and the crew at the Richardson Texas location and the mid Park location are outstanding easy to work with great people very pleased with highly recommend.
Stephen Maynard | Overall ExperienceThis was the worst Experience I ever had my storage was broken into twice & the district manager is awful , this company needs to go out of business, I have reported to the BBB
MYRLE WILLIAMS | Overall ExperienceOlivia was very kind and efficient!
Kim Linquanti | First ImpressionsWhile the staff was helpful once you hunted them down. They didn't go out of there way to help or ask if you needed help.
Saundra Ross | Overall ExperienceI reported the unit was leaking water during rain for 3 months and always got the same response. "Good to know. I've been telling them we need a new roof. What unit are you in?" Which always lead to the, "I'll tell my manger and have them call you." No one ever called. Then I move out of my storage and clean it yesterday. Leave and receive an email from my bank 2 hrs later that they charged me another months rent. I'm just confused. We never talked about him charging me another month. My bill had been due on the 8th every month for 3 months. I moved out on the 8th.
Tyler Carsten | Overall ExperienceThe man who checked me in was very nice and had excellent customer service.
Kevin Bales | First ImpressionsBeware Rob G, The front desk clerk is very racist.very very racist.
Lorenzo white | First ImpressionsThank you for watching my stuff for at least 7 years.
LUIS GONZALEZ | Overall ExperienceThe owner was awesome. I arrived at 9am but whoever was scheduled to work that morning never showed. I was on hold with U-Haul for close to an hour while they tried to investigate the situation. The owner left one of this other facilities to open this one around 10:15am. Therefore, we had a much later start to our day of unloading our truck with our team of help. Not the owner's fault, just unfortunate circumstances / timing.
Brenda Anderson | First ImpressionsThe restroom need to be cleaned hourly and the space I viewed was also dirty. The rates are reasonable and I've noticed changes in staffing.
Natasha Lockhart | First ImpressionsBest staff, 100% recommended So thankful to everyone, made my stay easy and beautiful Thank you so much
Mohd Fahad | Overall ExperienceThe staff is very helpful
James Montgomery | Overall ExperienceWould not use as a storage facility again or ever if I had known how bad it was.
HALEY ALLGEIER | Overall ExperienceMy experiences with the u haul at both locations were excellent...the storage facility as well renting a truck on two ocassons. Everyone was helpful and very courteous!
Angela Mathis | Overall Experiencewe appreciated the free month we had after the tornado. it helped a lot.
terry mcneal | Overall ExperienceNice
John Cox | Overall ExperienceI pay 24 hours and always is close the building
SALVADOR FLORES | Overall ExperienceVery nice, professional and efficient staff.
LINDA SUNDANCE | Overall ExperienceGreat
Nasratullah Parsa | Overall ExperienceEveryone was always very helpful when we needed them
ROCKFORD COMP. SERV.INC | Overall ExperienceI rented a climate controlled unit except for the first month is was not because the air conditioner didn’t work. I was given numerous excuses for when it would be fixed.
joanne forhan | Overall ExperienceNone
GREG STEPHENS | Overall ExperienceOutstanding customer service.
Jamie Gonzalez | First ImpressionsGreat staff very helpful
Kelly Florence | First ImpressionsCheck-in is easy.
Zongqi Guo | First ImpressionsDue to the recent unit break-ins we felt it necessary to vacate and find a more secure facility. A difficult decision as we have been tenants for 15 years.
EDWIN LOOS | Overall ExperienceThe biggest concern is the air conditioner was not working in our “climate controlled” unit. The office guy did not act too concerned or like it would be fixed soon. Thermostat was reading 99 degrees.
Alyssa Byrd | First ImpressionsGreat place.
WILLIAM ARMKE | Overall ExperienceEverything was great no complaints. I was checked in and out by the same young man. He was a small caucasian guy with a handle bar mustache. He was so pleasant . Even Robert the cleaning guy! Great
nekea bridgett-ahmed | Overall ExperienceI moved out and closed my account because of the ruid treatment I received from new management. I registered a formal complaint but have not received any feedback. Uhaul does not care.
Aubrey Murphy | Overall ExperienceNo real complaints. The gentleman just forgot to take the uhaul tag off of the storage. We had to wait more than 20 mins. This facility is short staffed and he was by himself. Not his fault.
nekea bridgett-ahmed | First ImpressionsCaring professionals Superior customer service the staff was exemplary and really seem to be interested in helping me take care of everything. I sincerely appreciated it during the stress of moving .
Marciya Winchester | First ImpressionsWe were happy with their service, friendly but professional and work diligently, decent price, definitely will use them again and recommend them to anyone asking for help moving.
Suwarni Harper | First ImpressionsNone
ROBERT HENDLER | Overall ExperienceNa
Jesse Mcauley | First ImpressionsOur unit was broken into 3 times!!! in 7 months. Shady people!
Misty Stagnone | Overall ExperienceStaff did a great job
Andre Robert | Overall ExperienceNot having a good experience with y'all glitches. Was very inconvenient when our weather here was very cold.
SHARON GATSON | Overall ExperienceWish I could have gotten a prorated rate for my last month. I was in the process of closing on a house and just needed an extra 2 days but ended up having to pay the full month
kenneth davidson | Overall ExperienceExcellent customer service.
Thalia Chaney | Overall ExperienceStaff is great. Very friendly. Other tenants are also great. Many are hard working business people like me or other ordinary people in the process of moving. I really like the new manager here.
G.W.I. INC. | Overall ExperienceIt's nice
ronnie curry | Overall ExperienceGreat place to store your stuff when you need to do that.
Theodore Herrmann | Overall ExperienceEasy , fast , convenient
Sarah Mazharuddin | ReservationIt was a pleasure having my personal belonging stored at this UHaul facility. The employees were very friendly and always helpful when I needed and assistance. Keep up the good work.
SHERAH PITTMAN | Overall ExperienceN/a
Jorge Chavez | Overall ExperienceLoyal, happy customer for 6 years.
KATHLEEN MUSSARED | Overall ExperienceThe storage facility seems clean and well maintained and safe, however I would not recommend for RV Storage. The parking spot I had was at a 5 degree incline.
Conrad Smith | Overall ExperienceNeeded temporary storage and this location was the most convenient. While moving in I went to the restroom and it was so clean! Good customer service and a clean, organized facility. Highly recommend!
Tiffany Willis | Overall ExperienceNew Management is so much better compared to the old Management
Nukima Holmes | Overall Experience