The only downside was the office situation and having to go to East Fremont even though you are storing on East Charleston.
Lamar R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Charleston Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly
Ulda vYou guys saved me so much trouble with all your understanding and your storage surpasses all competitors by far. Your competitors should take tips from you on how to run a business. Your customers come first and I myself appreciate that more then you know. I was on the brink of tears when you guys turned it all around and made my day I had nearly been looking for storage and actually started to move in to a horrible public Storage facility and had to move everything back out and then heard and found out about you guys thanks to an employee by the name of Brittany a manager in Las Vegas of yours she is amazing thank you for her. I couldn't say enough good things about her. Please recognize her for her loyalty with you and great people skills she is wonderful
kristie F | First ImpressionsGhetto and unhelpful, nobody wants to do their job.
JOSHUA M | First ImpressionsKerry Started Years Ago But The Rest Off The Staff Was Awesome As Well ❤️🩹 And Thank U Girls And Gentlemen God Blessed All Amen
Clarrisa J | First ImpressionsThe rep that got me set up - Paul K. - was very knowledgeable. It was a busy time at the store. Paul was multi tasking to assure all customers were getting great service.Nowadays, it's rare to see such competent and polite employees. He was aware of all the customers and what the rest of the crew were involved in. His demeanor was always steady and calm. I can assure you that all the customers that came to the store will be repeat customers.
Robert H | First ImpressionsGreat service
frank c | Overall ExperienceYes very well lit safe and easy access I will be renting again ty
Eduardo L | Overall ExperienceThe rep renting me the unit was super friendly and knowledgeable. He made the transaction very easy to understand
joanna t | First ImpressionsStaff was very friendly and helpful
Somari T | Overall ExperienceI Appreciate the Team I worked with, they went To Amazing length to help me with my storage unit. I was frantic crying under my unfortunate circumstances I truly Thank your Team . Big Blessings give them a Bonus ❤️
LILLIAN M | First ImpressionsThe place smelled like human urine and I could never get ahold of the local office.
Charles Y | Overall ExperienceThe grounds were clean but they closedown the office at that location which is an inconvenient. The rate increases were to excessive, especially when your on a fixed income. But the staff at U-Haul has very good customer service.
Ruby M | Overall ExperienceNo comment
Prinz Z | Overall ExperienceBrian Slack was very informative and helpful with providing with the space I needed. It's just unfortunate that I'll only be utilizing the storage unit for a maximum of 3 days. I only wish I didn't have to pay so much for it.
Kenyatte H | First ImpressionsWe seriously needed immediate access to the storage locker the evening that we rented it as we had a rental truck we needed to return. But, after renting the locker and receiving the access card, we had to travel back over to another location across town only to discover the card did not work. With the office then being closed, we were locked out for the entire night until the next morning when they could fix it. No after hours emergency help whatsoever, costly for us and the stinking rental truck, which we were lucky did not get towed with all our stuff in the back. Just the nail in the coffin after a long day of moving, only to have things like this happen which you just can't account for, lest you don't try to get the job done quickly like we did. In other words, UNRELIABLE, INCONVENIENT terrible website, thanks uhaul..
Jordan A | First ImpressionsKeep 👍👍👍
Irina M | Online Move InYour customer service person was NOT WELL INFORMED!!! i showed up before 7p to pay my stg, only ti find out NO ONE IS AT THAT LOCATION. its run by your fremont loc.!! I WASTED SOOOO MUCH TIME driving over there jjust to pay! NOOOTTTT A HAPPY CAMPER!!! 🤬🤬🤬🤬🤬🤬
Denise J | Overall ExperienceI enjoyed my time there while I was paying for my storage everyone is so friendly and kind and we even had a few laughs !
Kayla B | First ImpressionsNo one knows what the other one’s doing! My unit received outside damage from a car driven in to the back of the unit, was ransacked from the outside not being secured properly. What a joke ! Still waiting for Bryan to call me back about information . Number #507… want me to make a police report, did you make a police report?
Michelle Z | Overall ExperienceThis place was great! I love the fact that it had security gates. i did not worry about break-ins. Claudia and her staff were so helpful and friendly! I was sad to see them go when they closed that office. BUT, the 2 gentlemen that helped me check out over at 2030 E Fremont St were just as helpful and friendly! If I weren't moving to Florida, I would still have a storage unit at U-haul. Thanks so much everyone!
Elizabeth J | Overall ExperienceI appreciate being accommodated last minute but my unit is missing a light bulb and it’s unfinished. Its supposed to be an inside climate controlled unit but its still kind of hot in there . The walls are not painted and the inside resembles that of a shed. Is it supposed to look like that????
Talia-Dae B | Online Move InThank you for being so kind and understanding.
lorraine G | Overall ExperienceThe personal at front desk was wonderful. It was the people at the storage unit that were breaking into people's units. And threatened me and my daughter just for sitting outside. This storage units NEEDS TO BE REPLACED Charleston storage unit. That Fremont control's from there. NEEDS NEW MANAGEMENT. YOUR STUFF IS NOT SAFE. SOME RANDOM BIG COLORED MAN HAS THE KEYS AND IS STAYING IN THE BACK OF THE U-HAUL PLACE. HIM AND HIS FRIEND THEY GO AROUND BREAKING INTO LOCKS AND CLAIMING TO BE THE MANAGER 😠 I HAVE NEVER 🚨🚨🚨🚨 The camera doesn't mean anything. I had to remove my things because they were NOT SAFE. GET INSURANCE SOME THINGS CAN'T BE REPLACED WITH MONEY. IF YOU RENT AT FREMONT ON CHARLESTON...🚨🚨🚨🚨 YOUR STUFF IS NOT SAFE.
Monique N | Overall Experienceeverybody was helpful to us and thank you so much for your help and we really appreciate thank you and have bless day.
Manuel R | Overall ExperienceHad no issues. Unit was affordable
Johnny H | Overall Experience👍 Nice office people at this location.
Jacqueline L | Overall ExperienceThe only thing I observe the entrans entering the facility the cart hard to go in please make the cement more flat so as the cart can go in to the door smothly thanks.
Francisco A | Overall ExperienceThe girl who works at that location is a hard worker, always cleaning and staying busy. Great asset to that team!
Derek A | Overall ExperienceAlways accommodating, love U-Haul. It's all I use!
RAMONA E | First ImpressionsThank you so much
ANGEL L | Overall ExperienceSo helpful with me coming from out of town and losing my key cards.. I want to thank the staff for everything.
Yashica H | Overall ExperienceVery helpful
peggy l | First Impressionsi,already having a unit that was not being used, and very little in it, upon necessity, rented this one which i could utilize, being the proximity [very close] and am very thankful for the professionalism i have encountered and the availability of the unit. thank you rmmh
Robert M | First ImpressionsI used the rental storage unit for 38 months. The storage site was always clean and secure. The staff was almost always helpful when they were available. When my account with U-HAUL ended with both parties. On 03-12-23 I received my invoice receipt with a reversed charge of my monthly bill. There's no charges for a U-HAUL storage unit if a customer checks out in time for that month. On 03-14-23 I was informed that the refund wouldn't credited back into my account until 03-23-23. Who else besides myself thinks that practice is ridiculous and unfair to make a loyal customer wait that long for an electronic money transfer ?
Melvin M | Overall ExperienceBrittany was Awesome
Brandis L | Overall ExperienceEverything went great for myself with u-haul,the help was flawless in finding the right price for me ar a different location, save myself money and she turned down on renting me one just so I could purchase one on my budget
Greg w | First ImpressionsCOST RISES TOO MUCH FOR A OUTDOOR STORAGE DRIVE-IN
Jamell C | Overall ExperienceI was told to bring truck back by 6pm bought it back at 2pm and got charged an extra day
Damon FThe person who help us was disrespectful and telling us if bird waste get on the truck we a responsible for a cleaning fee just rude and was talking to us any kinda way will never go there again
Logan BNeeded a storage unit for a while, this was pretty good. Thank you
Tario M | Overall ExperienceThe customer service rep wanted me to remove my scarf from my head. Asking me to do things I have never heard before. The initial payment was added into the final payment. I used my daughters card for the initial payment, and that payment was removed. When it was time to then the truck in J was told I'd have to pay $26 (gas), and my total came up to $158+. The customer rep said that the initial payment was not collected. I find that not to be true. Other than that, I enjoyed the service.
Rickisha WThe staff were very helpful and polite.
Mandy T | First ImpressionsStaff is amazing and very helpful!!!!
Brian D | Overall ExperienceGreat price.
Vernie I | First ImpressionsWill Recommend your storage place I had no problems I had no problems paying my payments online thank you very much
Rose B | Overall ExperienceGiven wrong dolly and couch broke in truck
Shiyra WVery satisfied especially with helping me find movers who is very professional and reliable And on time.
JACQUELINE JAlways helpful and smiling. I was able to see interactions with other customers!! Amazing team members!!!
lorraine G | First ImpressionsVery clean great customer service!!!
Laura SThe office person was awesome got me checked in fast friendly thank you
RACHEL F | First ImpressionsBrittney and other staff members were very kind and super helpful! Thanks!
kirt t | Overall ExperienceBritney was excellent with her customer service!
Landell WBrittney and the other lady were super kind!! Very helpful and pleasant working with them.
kirt t | First ImpressionsGood service
OSCAR R | Overall ExperienceGood place, but needs someone speaking Spanish...👍
Julio DU-haul storage is the safest storage for your belongings to be stored. Had no problem ever with anyone attempting to break into our unit. I would recommend U-haul Storages to anyone..It was nice doing business with you.
ALLISON C | Overall ExperienceYou use to advertise and stick to first month for $1. Which is not what I got and I rented two units and was told the special first month for $1 is only when a unit has been vacant for a while???? If that's the case then you should not advertise the $1 deal.
Phyllis SNothing. And customer service was great
Ishmail bGive me back my money faster
Keyanna KThank you!
patrick p | First ImpressionsThe staff at this, smaller UHaul storage facility makes every visit a pleasure. Professional with a sense of humor!!
Whittier P | Overall ExperienceExcelente en todos aspectos!
DAISY G | Overall ExperienceThe Uhaul at Charleston is the best! They don't know what to do to make your life easier. The managers, Claudia and Jake, are just awesome to deal with. They're kind, friendly, professional, honest. They will do their very best for you. I love going there! They're the ones I trust to give me the very best service I need, and will do it honestly and fairly. Thank you Claudia and Jake, big hug, you are the best!
DAISY GAll the staff working was very kind and helpful
LAURA LVery nice sales rep
JAMES CThis place was very cleaning even the bathroom that smelled amazing and the employee was so helpful and nice . I feel safe leaving my stuff here
Caroline L | First ImpressionsWell-managed, clean and safe! Great experience
Lisa s | Overall ExperienceCouldn’t have been a better experience Z
SANDRA G | Overall ExperienceI have rented a van from this location three previous times and the service and equipment were great. This time the employee sat with his face in his phone until I interrupted him and asked him about my rental reservation. The van had a crack pipe the lighter used to light a crack pipe and a half full bottle of a drink. There was trash in it also. There was some type of paint on the side of van also that was not previously documented. Upon return of the van the employee was not explaining additional fees and seemed rude and put out by my questions. I will NEVER rent from this location again. I don’t tolerate rudeness.
THERESA AThe staff is excellent and understanding. I haven’t had any bad experiences while renting this storage unit and it’s been 14+ years
TYRONE O | First ImpressionsThe man who works there had very poor customer service. Do not recommend this place.
Cecilia GI love the staff! They’re all super nice & helpful, Jake, Claudia? Really everyone has excellent customer service. They all deserve the best kudos. More powe!
HEIDI R | Overall ExperienceThe customer service here was wonderful.
SHYANN BAccessible hour to visit and friendly employee
Francisco A | First ImpressionsPlease fix the elevator door before someone gets hurt. It closes too soon, even when someone or something is in front of it.
ANDREW M | Overall ExperienceEveryone has been so helpful when I visited uhaul
MARIO S | Overall ExperienceThe storage unit had no issues, I was able to go to and from with no issues whenever I wanted with the 24 hour access. And I was able to begin my unit and end my unit smoothly.
Alana C | Overall ExperienceThe facility that was assinged to me was very far from where I requested and not very nice
Lane R | First ImpressionsNone
GENA LThis was one of the most convenient hauls I've been to I lobed the fact that they were so helpful and polite
Sheila M | First ImpressionsI met Claudia the first day U went there. I immediately felt at home with her. She was so pleasant and friendly that I felt I had found the place I was looking for to store my stuff. I'm moving again. I went back and rented a storage spot with them. Jake was there this time. He's is as nice as Claudia. Great people to do business with. The place is right in all senses.
DAISY G | First ImpressionsAs always my experience was wonderful. I rent a truck two times a month for my business. Each time the staff is always the best. I get my invoices sent to my email so I don't have to look for them when I need to document my trips. Uhaul as a brand, Uhaul is always a cut ahead. And the staff from porters to desk, I'm impressed by the helpfulness and the smiles.
henrien mBook keeping poor. Couldn’t figure out how to take my 10 dollar over payment off my bill. Eventually taken care of.
RUSSELL G | Overall ExperienceNothing great customer service and rental truck
LASTARIETT SThanks you For everything staff special Claudia. Hard worker. COVID 19. Is. A challenge for. Everyone Will be back.
skyview c | Overall ExperienceI rented a van from this location yesterday and I was surprised how helpful and polite the staff is. I have never been treated so well by uhaul staff. I will be going back and recommending them to everyone.
EMMANUEL LThe mileage on the truck was questionable.
DANITRA LI have been using this location since Dec. 12th 2012. And I'm going to lie, I kinda cry a little cleaning my unit out. This place is where I had storage a lot of my good and bad memories. But as I moved into my house I know I have all my memories with me under 1 roof. Thank you for being there for me when I didn't have any where else to put my stuff.
WILLIAM J | Overall ExperienceConvenient locations. Friendly and knowledgeable personnel. Easy access storage sites for large vehicles. Dependable security system. Reasonable price.
Rene A | First ImpressionsLove this place wouldn't go any where else 💙
Louiszell A | Overall ExperienceNice staff
Connie B | Overall ExperienceMy granddaughter has a storage there and she’s very happy with the place so I got a small storage also very nice clean easy to get too very friendly man in office very professional.. thank you
Rose B | First ImpressionsGreat experience, smooth transaction, Claudia answered all of our questions and helped us feel more at ease about storing our things.
jeremy r | First ImpressionsBest company ever, very helpful. Wonderful staff, Thank you UHaul
lorraine G | First ImpressionsI hope I get the same wonderful service in Bend, Oregon as I received in Las Vegas.
Terry M | Overall ExperienceVery efficient, communicated very well, pleasant smile. The entire interaction was marvelous. No
charisma l | First ImpressionsVery nice good company nice people good vehicle
Jack HExcellent staff. Very helpful.
Rob B | First ImpressionsStaff was very helpful with all my questions and my experience was satisfied that all my needs were meet.Very Thankful to all the staff.
MICHAEL D | First ImpressionsChris was great. Very helpful and considerate.
Jessica A | First ImpressionsThank you so muchas gracias!!👈😷👍 Pedro|Contreras
Pedro C | Overall ExperienceAlejandro was very helpful and pleasant. The entire experience was fantastic. Great maps of the units too!
Nina M | First ImpressionsI had to use the restroom a couple times and it was the cleanest public restroom I've ever seen. Fine service at this facilit.
Michael G | Overall ExperienceClaudia checked me in and was more than accommodating as I changed from mobile check in to in person check in as I had to add a driver. I rented a 15 foot truck as well as a 5x10x8 storage unit. However, I had more stuff than anticipated in my home. So, I had to get a larger storage unit. Unfortunately, this location did not have any 10x10x10 available. So Jake helped me get a unit at the UHaul down the street (333 N. Nellis) and let me cancel the storage unit that I rented with no penalty. It was so easy working with this team! If they had a 10x10x10 unit, I'd of used them for storage.
Fatima V | Overall ExperienceStaff is extremely helpful. Even though our unit in on floor, access is easy and simple.
John S | First ImpressionsExtremely helpful staff member . Because of her, I will recommend this uhaul location to all
John SNone
Katrena P | First ImpressionsThanks
DIANNE L | Overall ExperienceClaudia and staff at this time were excellent. Previous staff sucked.
BARRY M | Overall ExperienceChris was professional, helpful, kind and very patient. I thank him for that. This location is my favorite. Believe-me, you will be treated well there! I really like the people there. Since when I went there the first time, Claudia treated so well that I never forgot her. When people are good to you, you become a regular! Thank you Claudia, Chris and the other ones there! ❤👍
DAISY GYou're OK You have a great costumer service
Jairo aI will always use u-haul moving and storage
Richard P | First Impressionsoverall really good
CHRISTOPHER PThank you for 6yrs of service
ophelia m | Overall ExperienceGreat customer service
Mario C | Online Move InYou provide a service. Storage of items. You do it well. It’s a shame that I had to pay for two adult children’s storage, for almost four years, when they should have paid for it themselves.
BERNARD S | Overall ExperienceThank you for everything
Martha M | Overall ExperienceVery good customer service thank you
jose m | First ImpressionsI loved everything about this storage facility!
gertrude b | First ImpressionsThe young man that checked me in was great. Very knowledgeable and helpful about the storage unit and facility. He deserves a raise as you want to keep employees like him! He even helped me rent an additional unit
CRUZ R | First ImpressionsGreat front counter staff. Professional and helpful. Thank You
ELISA GNothing the rep provided phenomenal customer service
Ellis NNeed some kind of air system in storage area
Marilyn M | First ImpressionsManagers are no prepere to handle the streees they don't have any customers service to the situation what people are living w this emergency what AMERICAN IS LIVING
MARCO D | Overall ExperienceDoing a great job already don't see where you could improve at this location
Walter RThe only problem I would have sometimes is I would go there in the morning to pay my rent and no one would be in the office. Other then that everything was great.
steven l | Overall ExperienceFriendly & VISIBLY PRACTICING SOCIAL DISTANCING????
Vernel WMy U-Haul experience was very pleasant the staff was very attentive, and helpful I will definitely use them again.
PATTY M | Overall ExperienceKeep up the good work!
Joseph CThis was the second time I have been with uhual n I will always be back. Nice clean but maybe getting a little bit pricey..
NANCY C | Overall ExperienceThank you all was great
Marie O | Overall ExperienceExcellent facility.
Robert h | Overall ExperienceKeep Alejandro and the girl on AM shift All others need customer service experience, pay more attention to the customer and not their phones. V/R Retired police deputy chief Enrique Ponce
Enrique PThanks for the support given to us by your U-haul group, excellent sales staff. Special thanks to Alexander that walked with us and showed us the property use of card etc. V/R Retired deputy chief
Enrique P | First ImpressionsEasy, great people
dean j | First ImpressionsI would not recommend U-Haul to anyone it's a nightmare paying for the bill. Because not even your employees with the exception to the gentleman I dealt with yesterday understand your billing and it's so complicated that they still don't understand when I called this morning and spoke with Chris I asked him if the total was paid he couldn't give me a straight answer. I ask for a receipt on the receipt I can't figure out if it's paid or not.it's ridiculous this is the second time dealing with their billing and I don't recommend U-Haul to anyone they are a necessary service. There vehicles are awesome. when you move it is one of this most stressful things that you ever have to deal with and if the employees can't understand the billing or explain it to you in a manner that's easy to understand, something's wrong. I spoke with customer service twice and the first perso after repeated attempts to explain my needs replied with something that was different from what i communicated to her and in the ten communications with uhaul reps. It was a nightmare. I will most likely have to use there service several times in the future but next time i do. It wont surprise me at all if the billing is still complicated and confusing to both the reps. And myself.
Travis EVery helpful
lynda f | First ImpressionsThanks
Shane J | Overall ExperienceGreat prices
Alma C | Overall ExperienceWe used your storage facility years ago when my mother moved here, and when we needed short term you were the ones to call. Very professional appreciate the staff and easy access. thank you.
Faye R | Overall ExperienceVery easy process, staff very helpful and professional..
Luisa P | First ImpressionsThey advertise air conditioning in their facility which is why I was initially attracted to them, but it was too hot in the summer, and too cold during winter.. ruined a few of my things
MELVIS B | Overall ExperienceThe staff was very professional and I never had any problem with access or security
Clyde L | Overall ExperienceExcellent service. Quick and responsive to my needs. Fair pricing.
Paula TThis experience was very professional & courteous if I ever need any uhaul services I'll know where to contact & good to know your rite down the street from wherever I am THANK YOU
jeanette r | First ImpressionsOther then the bi-yearly rate increases this uhaul storage facility is excellent the staff is friendly and helpful and the place was clean.
WILLIAM B | Overall ExperienceI've used you before, that's why I came back. Your services are outstanding.
MAry M | Overall ExperienceLas Vegas is extremely hot this time of year and several times I needed to organize my storage to be transported to my new residence in KY and my storage space was just too hot and stuffy to do anythi
Mary H | Overall ExperienceGreat service!
Crystal M | Overall Experiencegood service and good price
Javier Q | First ImpressionsNone
Chris YFirst time and No issues were experienced during almost a year. Office staff was always available and friendly
Dadier M | Overall ExperienceThank you for your service it was absolutely wonderful it was good employee skills customer service have our recommended U-Haul place to anyone thank you have a God blessed day
Dominique D | First ImpressionsThank you
Alarice R | Overall ExperienceThank you for facilitating a smooth efficient move from Baytown TX to Las Vegas NV. The free month of storage was a salvation for our transition.
edward t | Overall ExperienceStaff was professional and helpful during my stay.
Amber C | Overall ExperienceI had this storage unit for over 6 yrs. I became very sick and didn't have all of the money I asked could I make a payment arrangement. Storage was auctioned off
JAMEUL G | Overall ExperienceI was told to move my things however. I do believe I was there too many hours...as I did have alot of things in my small storage I needed to sort. I am aware they were only doing their job. Thank you
Emma R | Overall ExperienceThey are professional and friendly.
MARIELENA B | Overall ExperienceThank you.
Lucien L | Overall ExperienceThe elevator is a bit scary, and the wooden floors on the second floor seemed unstable, but they did hold the heavy weight of all my stuff without falling through.
Linda Z | Overall ExperienceN/a
tosha b | Overall ExperienceClaudia, Was very friendly and helpful in explaining the services that I needed. She represents your company well.
TINA O | ReservationNo, the service was great from Olivia.
verechia cVery efficient and speedy manager who obviously takes pride in his operation and his image. The gate works flawlessly and the elevators and storage unit are clean and easy to use.
Devin H | ReservationBest uhaul ever , never have a complain
Alexander Rgreat staff
William M | Overall ExperienceThank you for offering all your service everyone was helpful and they always take care of their customers thanks you for your service
Carlos A | Overall ExperienceI got very frustrated towards the end because I kept getting a decline on my code at the gate thank God for the staff inside the office and that it was still open they were awesome, Love your manager
KARIN S | Overall ExperienceAlways be available.
Micheal KThe windshield wiper blades where old and tore up. I have photos. The air conditioning was horrible. Its misfiring and eating fuel. The steering wheel alignments are loose. The truck swerves all over the road. The floor get hot as if the catalytic converter is no good. My mechanic said it shouldnt even be on the road. That truck needs removed. I took the number of it to report it in. And I only went no more then 50 miles in the truck. Ita been parked.
Sonia OGreat place, the staff was great, I would recommend it to family and friends
GUADALUPE L | Overall ExperienceVery professional staff!
Denise G | Overall ExperienceGenerally speaking the equipment I rented was clean, but the van had bird droppings on it. Keep in mind I had a 7am pickup so they didn’t have time to clean the van. The customer service representative onsite came out and cleaned the van. Overall good job for the location. Thank you!
Nathaniel GThe inside of the cargo van is nice but I would have appreciated if they washed the outside. There was a lot of bird poop on the side of the vehicle. I would not recommend due to the appearance.
Elaine TThe mobile app gave me a couple of issues when trying to pick up the vehicle. Other than that the service was phenomenal (including the chat assistance in the app).
Christian CI stored my stuff here for about 3 years and it was a pleasure. They were always very accommodating to my needs.
TRACEY B | Overall ExperienceRude staff, alarm went off every time I opened my unit, ear piercing, over charged constantly, never notified me when my card for auto pay was declined and locked me out without notice, very poor!
Christopher P | Overall ExperienceEasily accessible, carts always available. Convenient touch-pad entry.
MARIBEL R | Overall ExperienceExcellent service!!
anabell rclean trucks, also never checked out computer not working told they would call me NEVER CALLED
James VBen is awesome
Kendra BNothing, rental agent was great process smooth and efficient.
arthur LGreat customer service.
Mariano mDudes there are pretty chill. I’d go to that location again because of the dudes.
Juan Fthe equipment was dirty and they charged me 4 miles more
Rene PStaff very nice & helpful
andrew uNothing at all!
Larry KI rented the moving van at 9am. It was very dirty and covered in bird shit because it was parked under a billboard. We noticed a small crack that wasn't easy to see in the wind shield after we left the lot. When I returned the Van the clerk asked how were the brakes or were there any problems. I said no problems but said there was a crack in the windshield. He said oh yes, I know. Then he walked out to inspect the van pointing out a dent that was barely visible and not caused during my rental. I had to look at several angles to see this dent. Then he pointed out the crack in the windshield. I was confused because I told him about that and he said he knew. Then he tried to charge me $150 for the crack. I refused since it didn't occur during our rental usage, or the dent. To be clear we moved a matress and big screen tv with labors doing all the work. At no point was the vehicle left unattended. The Uhaul clerk said the van was washed last night and the dent and crack were not there. He showed video of the "previous" night. He was unable or unwilling to show video of us driving the van off the lot. To add even more insult, my bill was not calculated correctly. My estimate was for 20 miles. I only drove 12. He charged my the price of the estimate. Then I complained about this and he said he will refund the difference, he didn't provide a receipt for the refund. I also saw a charge for $150 for dammages. I told him I am not paying that since I didn't cause any damages. I wanted one correct invoice and he was unable to provide me with one. He told me I need to call 1800 Uhaul. I spent 45minutes at Uhaul after returning the van. More than half of the time the clerk was looking at video footage of the previous night. Why not just show video of the crack when we drove off the lot. He was unable to do so.
Adam RGreat job worked well
veronica RHe picked me up and went above and beyond for me this was the only location that Did right by me the rest of my moving experience was a nightmare but in the end after complaining they did right by me
Christina HTruck transmission was going out and tire pressure was bad.. I was very unhappy with this truck rental
laquesha mOutstanding Customer support. I was very impressed with the office staff member on duty...
Ronald CSome confusion - however service great!
robert sFast friendly staff and easy process.
Alexis WNothing it is working well. Sear at one time was the best but they tried a lot of changes. Question is how much longer will they be in business?
james f