Customer did not leave a comment.
JEFFREY HALSELLCustomer Reviews for U-Haul Moving & Storage of Black Mountain
(Next to Sinclair 7-11)
Services at this Location:
Contact Us
989 S Boulder HwyHenderson, NV 89015
(Next to Sinclair 7-11)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
We had to wait at least 20 minutes to check in, there was only 2 agents, maybe on the weekend should have 3 people, other then that excellent service.
Leon TUTHILL- Rating:
- 5.0
Customer did not leave a comment.
Mary Landry- Rating:
- 1.0
Trying to contact the office on ANY issues was impossible. Every time I called I was rolled over to another pompt. It was impossible to talk to an office personnel. The office called me and left a number to return the call and they never picked up. I was rolled over to a call center and that individual hung up on me when I said I was having problems.
JANICE BOWEN-WATSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony Branco- Rating:
- 1.0
Horrible experience, I got a lot of misinformation from this site workers and that caused me a lot of pain and time.
Steven Lui- Rating:
- 5.0
Customer did not leave a comment.
dee Peel- Rating:
- 5.0
From the person to at the desk to the person who took me through inspecting the truck I rented, was above all approach. They are the friendliest and most knowledgeable people doing what they do. It is an experience I want soon forget. I would suggest everyone to go just this location, no matter where they are here in Vegas,
sylvester frasier- Rating:
- 5.0
Customer did not leave a comment.
Shahrom Mashouf- Rating:
- 3.0
When trying to pick up the truck through the mobile app the GPS function doesn't work. I was at the correct uhaul location and it couldnt recgonize i was right in front of the store. I had to call customer service to get help.
Jena Irwin- Rating:
- 3.0
I initially set up my reservation online weeks prior to my arrival. I was flying in to rent and do a one way back to Phoenix. The day before my arrival I was told that they didn’t have a tow dolly for me. Unacceptable. So now I had to find one across town. Hindsight, I should’ve moved my entire rental to the one across town. After I picked my truck from the 989 location, I noticed the brakes were grinding and the steering wheel would almost shake out of my hand when the brakes were applied. When I got to the other location they hooked. me up with a new truck. To rent that truck out in the condition it was in for a long road trip is unacceptable and they unsafe.
Christopher Mock- Rating:
- 5.0
This is the BEST U-HAUL experience ever! Deb at the front desk is the best and we love the forklift operator (I think his name is Dave)! They are both truly amazing! They are the only reason we haven’t switched to a location closer to our home. Also, the lady that booked our delivery and the delivery woman did an amazing job and both were super sweet. Kudos to the whole team.
Marty Peay- Rating:
- 5.0
Customer did not leave a comment.
Nasario Marquez- Rating:
- 5.0
Customer did not leave a comment.
Gary Honings- Rating:
- 5.0
Great customer service and very reliable trucks. This is third time I’ve rented from this U-Haul location and I will continue to give them my business in the future! Respectfully, Rob T.
Robert Tremaine- Rating:
- 5.0
Customer did not leave a comment.
Richard Kulis- Rating:
- 5.0
Everything was great. Service and staff.
Terence Cummings- Rating:
- 5.0
I was totally surprised and impressed with the level of customer service at both sites!! I actually had a 20 minute conversation with the yard guys !! I will definitely have lots of reasons to recommend u-haul to anyone who will listen!!
Robert Castellano- Rating:
- 5.0
Deborah was extremely helpful and great to do business with for storing my boat.
Anthony Branco | First Impressions- Rating:
- 5.0
I used U-Haul 13 years ago to move to Vegas and now I had to utilize a truck again excellent customer service All these years later Thank you so much 🌷🌷
Minnie Williams- Rating:
- 5.0
Customer did not leave a comment.
JEFFERY SCHULTZ- Rating:
- 5.0
Customer did not leave a comment.
DON CRAYS- Rating:
- 5.0
When I arrived for pick up on Sunday morning 9:10AM, only one customer service rep at the desk and a line of 4 customers. Long wait (20+ min) for pickup. Frustrating for customers who have a reservation and just need to get keys and go (compared to the customer ahead of me who needed a consultation for her entire move).
Julie Torfin- Rating:
- 4.0
long lines only 1 cashier
James comeau- Rating:
- 4.0
Daira was so pleasant! Very patient made my situation extremely helpful. Thank you, Daira. Gloria Nester ( & Mom)
Gloria Nester | First Impressions- Rating:
- 5.0
Check-out team was awesome…Katie was friendly and engaged in my questions. The inspection team was patient and understanding during the vehicle review. Great service!
Ronald Anderson- Rating:
- 5.0
Customer did not leave a comment.
James Smith- Rating:
- 5.0
Customer did not leave a comment.
EMMETT BRYAN FORMBY- Rating:
- 5.0
Customer did not leave a comment.
Carrie Henry- Rating:
- 5.0
Everything is always great at this location!
Cole Reed- Rating:
- 5.0
Great Service
Judy Uhler- Rating:
- 5.0
Deb was awesome!
Ellen Rogers- Rating:
- 4.0
Customer did not leave a comment.
tonya matlock | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alex Resonable- Rating:
- 4.0
Nice place nice people in and out no problems
Richard reese- Rating:
- 4.0
Customer did not leave a comment.
Dennis Jones- Rating:
- 5.0
Everything was perfect.
Whitney Phoenix- Rating:
- 5.0
The truck had a smell of cigarette smoke to it.
William German- Rating:
- 5.0
Customer did not leave a comment.
Rosanna Glenn- Rating:
- 5.0
Customer did not leave a comment.
Tyronne Johnson II- Rating:
- 5.0
Customer did not leave a comment.
Michael Bradford- Rating:
- 5.0
Great customer service. From the front counter, to the pickup, to the drop off. Everything was terrific. I will be back again.
Seth VanBeveren- Rating:
- 5.0
Customer did not leave a comment.
joseph roberts- Rating:
- 5.0
Customer did not leave a comment.
Arthur Collins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lisa Avila- Rating:
- 5.0
Customer did not leave a comment.
Israel Vidal Avalos- Rating:
- 5.0
It was a great experience! The U-Box was dropped off and picked up early in the day which made moving easier, and the drivers were super friendly and helpful!
Kimberley Brock- Rating:
- 5.0
Customer did not leave a comment.
David Vanover- Rating:
- 5.0
Customer did not leave a comment.
CLYDE YOSHIO- Rating:
- 5.0
The three guys that were working, were very professional the store very clean.
CHRISTOPHER ERIC MEALY- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Rodwell- Rating:
- 3.0
check out returned equipment for proper operation
Ronald Collins- Rating:
- 5.0
The agent was so kind when we couldn’t decide how many miles we needed. She was absolutely patient with us.
Damon Duster- Rating:
- 5.0
Very happy with the storage just time to start saving money
Jerrybeth Peres | Overall Experience- Rating:
- 1.0
The first time I came to this location I waited an hour, then was told they didn't have my reserved 26' truck and sent me across town to get one. The second time I went there they couldn't apply the discount I applied for, and I waited 1.5 hours to finally get a truck at $100 more than I reserved it for. Katie, working the counter alone, was very nice, but got no support from her superiors. I am so happy I will never have to deal with this location again.
Bruce Schmidt- Rating:
- 5.0
Customer did not leave a comment.
mehmet kepir- Rating:
- 5.0
Go the mobile app route - works well
ARTHUR GETZ- Rating:
- 5.0
Nothing, the man at the desk and the installer where the best! I was there early and they got me in right away. I was done and out 30 minutes after my scheduled appointment. I couldn't have asked for more!
Danielle Thurston- Rating:
- 2.0
The front counter experience was painfully slow and frustrating.
Michael Lewis- Rating:
- 5.0
This is a huge store and very clean and employees were quick to help with any questions! I might add that I rented both a storage unit and a rental truck and had no problems whatsoever with the overall process! Thank you!!
SHASTA RICH | First Impressions- Rating:
- 5.0
I've rented at this U Haul location several times recently. The experience has always been very good. The management and workers at this location have always been smiling and pleasant. With so many stores having unhappy and disgruntled workers is refreshing to go somewhere where they appreciate your business. This speaks to how well the owner and/or management leads their team. Customer service has always been the main reason that I return to a business.
Jim Lopez- Rating:
- 5.0
Customer did not leave a comment.
Michael Stone- Rating:
- 5.0
Customer did not leave a comment.
Jessica graf- Rating:
- 5.0
Location is totally awesome! Fast service and great customer service
William Brown- Rating:
- 5.0
This past week was one of the hardest weeks of my life. I needed my car towed but everyone was trying to get a run for my money. I was suggested to use U-Haul to rent a truck and tow it myself. Probably the best decision I’ve ever made. U-Haul respected my needs and gave me the desires I requested. They had no idea how much help they gave me. Their employees are top tier kind, respectful, and understandable. Any questions I asked they answered anything I needed they got it. If I could rate my experience 100/10 I would full heartedly.
Jonah Papalii- Rating:
- 5.0
Friendly and fast staff got us checked in and on our way quickly without issue.
randy engebritson- Rating:
- 4.0
Customer did not leave a comment.
JAMES ALLEN EUBANKS- Rating:
- 5.0
From my perspective everything was perfect
john clark- Rating:
- 5.0
Give customers equipment with full tank of gas so they are not trying to guess how much is needed at the pump.
Jason Harney- Rating:
- 5.0
The counter customer service agent was the best. He deserves han immediate pay rise and a promotion as soon as practicable.
HARRY HALE- Rating:
- 5.0
Customer did not leave a comment.
Anthony Williams- Rating:
- 4.0
Customer did not leave a comment.
Gary Bass- Rating:
- 5.0
Great service beginning to end
Michael Ingrassi- Rating:
- 5.0
Lady who checked us out was extremely helpful with directions etc.
Walter Heyder- Rating:
- 5.0
Customer did not leave a comment.
Vesa-Pekka Ekholm- Rating:
- 5.0
Customer did not leave a comment.
STEPHANIE ROSSOUW- Rating:
- 5.0
Customer did not leave a comment.
Brian Williams | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anthony Williams- Rating:
- 5.0
Customer did not leave a comment.
Kolt Flemmings- Rating:
- 5.0
Team member that I worked with was absolutely awesome from Henderson Nevada to Tampa Florida. My items got in almost a week early and they were able to deliver them so I could start setting up my house and stop sleeping on a blowup mattress. All of your female employees were so kind and I hope that you are paying them and above average pay for what they do because they made my life so much easier especially after losing my spouse. I had plenty of blankets, and everything was in the same condition as it was, when put into the UBox.
Sherry Bonnett- Rating:
- 5.0
Amy who delivered the Uboxes was Very Nice, Knowledgeable and Helpful. Thank You UHaul for using Women to deliver and pickup UBoxes. It is Awesome!
Janet Grange- Rating:
- 5.0
Customer service is awesome, especially Daria, Hopefully I spelled her name correctly.
Debra Locatelli- Rating:
- 5.0
The Uhaul in Athens GA on W Broad St/Atlanta Hwy was excellent. Michael Smith, the manager, was very helpful.
MONTY WILLEY | First Impressions- Rating:
- 5.0
Fast and courteous from all the employees. From California to Las Vegas. Great consistent service. Thank you I'll be back.
David Lund- Rating:
- 5.0
Customer did not leave a comment.
William Johnson- Rating:
- 5.0
Customer did not leave a comment.
Steven Goings | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Lisa Dennison | Overall Experience- Rating:
- 5.0
No comments nothing to improve
patricia smalley- Rating:
- 5.0
Excellent location and exceptionally clean at all times! Friendly and helpful staff. I will recommend and utilize this location when the need for additional storage arises.
Terry Springer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherwin Ferguson- Rating:
- 5.0
Customer did not leave a comment.
Pedro Romero- Rating:
- 5.0
Customer service from the from desk ladies was 6 stars.
Alex Saveliev- Rating:
- 5.0
Very friendly and helpful staff. they was able to get me into a rental and on the road quickly and efficiently. They even repaired a bad wire on the spot.
Todd Staley- Rating:
- 5.0
Awesome Customer, from owner, and staff at this location, highly recommend coming to this location for your moving needs! Thank you guys keep up the good work.
Attwood Duncan- Rating:
- 5.0
Jadeon and return truck employee( forgot his name, sorry) wee THEE best hands down. My moving experience was less than desirable and he made it awesome with customer service and being knowledgeable super helpful understanding my needs and going above and beyond. He and the employees are awesome and I would definitely rent again as well as recommend this location. Thanks so much!
Michelle McBay- Rating:
- 5.0
Customer did not leave a comment.
Sharie Duran- Rating:
- 4.0
Uhaul can upgrade their computer system. Way to much waiting on the computer, feel bad for the employees.
Thad Christensen- Rating:
- 5.0
Customer did not leave a comment.
James Pete- Rating:
- 5.0
Customer did not leave a comment.
Natalie Hartmann- Rating:
- 5.0
My go to from now on...
Stephen Spurgin | Overall Experience- Rating:
- 5.0
so so good
jennifer gilchrist | First Impressions- Rating:
- 5.0
Daira is such an asset to Uhaul. Always helpful and has a smile on her face.
Monica Polites- Rating:
- 5.0
Customer did not leave a comment.
DARLENE KASPER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles Callahan- Rating:
- 5.0
We were helped by Dee, she is so sweet and helpful. She made our experience easy and fast and loved her outgoing personality!
Candy Torres- Rating:
- 5.0
Customer did not leave a comment.
Lupe Gallegos- Rating:
- 5.0
Customer did not leave a comment.
David Cook | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janice Mccarroll | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Camerron Miller- Rating:
- 5.0
You already are great. Thanks
David Gonzales- Rating:
- 5.0
Office and yard staff were great.
Jim Rizzi- Rating:
- 5.0
Had an issue with my reservation, the price for my truck was different than what I was quoted and the reservation specialist didn’t make any notes on my account, the lady that helped me went above and beyond to help as much as possible to resolve the situation. I’m very appreciative of her.
Jonn Young- Rating:
- 5.0
Deborah was graciously helpful…
Raymond Race | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Derald Boyce- Rating:
- 5.0
facility was always clean and well maintained. access was easy and staff was always helpful.
Michael Mckarson | Overall Experience- Rating:
- 5.0
Amy is a great delivery driver. Your app is not good…. Frustrating user experience as I had to constantly associate orders
Nancy Schwind- Rating:
- 3.0
Customer service at the desk could be better. Lady just seemed uninterested and disconnected
Kynan Pope- Rating:
- 5.0
Very good
Anthony Uribe- Rating:
- 5.0
Great customer service! The equipment was in great condition and very well maintained. Drop off was super efficient, and convenient.
Matthew Patterson- Rating:
- 5.0
The staff at this location (Debbie and Daira) were so professional and so friendly. Their positive demeanor made my move painless. They’re awesome!!!
Johnny Gutierrez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JEANNIE FULLERTON | First Impressions- Rating:
- 5.0
Above and beyond my expectations and fulfilled my need. I will highly recommend to my friends and family. I use UHaul services for both my business and personal needs.
Brittany Ferguson | Overall Experience- Rating:
- 5.0
Jason is very Helpful Friendly
Kelly de la Rosa | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Crystal Chavez | First Impressions- Rating:
- 1.0
We had our RV stored at this facility from May 2022 through January 2024. The facility was excellent for the first year plus. In November 2023 we went to our RV to realize it had been broken into and ransacked. We called uHaul and I personally went in to the office to report the incident. I asked don't you have cameras? They stated yes we do, it is a guy in a black hoodie. but no other info was given. We did our best to secure the RV, making sure all the windows were tightly fastened. In December we again went to the RV and again it had been broken in to. We had an exterior mirror broken and 3 shades broken. Again I called uHaul and got a lot of excuses, they knew it was happening but did little to nothing to stop the situation. When we would go there we would see other RVs with a window wide open or a door wide open and each time we would report to the office what we saw. They did not seem to care that our property was being broken in to and vandalized. We removed our RV from the facility and we would not recommend this facility to anyone looking for a safe place to store any item in their back lot.
Ann Dipasquale | Overall Experience- Rating:
- 5.0
Daira is a godsend! She is a sweetheart who has helped me with both my space rental and storage unit. Assisted and explained with my exiting. Will share my experience with friends and families for sure!
Filipo Savelio | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Fabbiana Davis | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jimmie Johnson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rayan Jury | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kevin Lister | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keisha Trice | Overall Experience- Rating:
- 2.0
I had to leave, because my rv was burglarized too many times.
anthony utley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley Carney | Overall Experience- Rating:
- 4.0
Everything went well, I am happy with the service..
Kerry Jones | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Stephanie Bethea | First Impressions- Rating:
- 5.0
Above and beyond
DONALD FALCONER | Overall Experience- Rating:
- 5.0
Great team. I arrived with 10-15 minutes before closing. I would understand after a long shift, and so close to finishing, the last thing you need is a customer arriving! However, they were awesome. I had an auto-transporter- car has a low spoiler. Two of them worked hard to ensure I got the car off with no issues. They got me into the storage unit and couldn't have been better. Thank you so much for your help after a long drive to get there.
Christopher Stock | First Impressions- Rating:
- 5.0
Everything at this facility was excellent!! We sold our motor home so we no longer needed it. I would definitely choose them if ever need storage space again :)
Lynelle Steffler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
HERMELINDA GUERR URENO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Yvonne Rickette-Daonko | Overall Experience- Rating:
- 4.0
The place was always clean and had easy access. The only issue I had was the price it was always being raised.
David Bhame | Overall Experience- Rating:
- 4.0
Good people vulnerable location for theft hence they closed it.. good location
Darlene Liscio | Overall Experience- Rating:
- 3.0
The price increase over the 6 years was a little drastic. It would have been nice to be able to access my unit after hours. The facility was clean and the staff was always friendly and helpful.
Trista Clark | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PAMELA DEAN | Overall Experience- Rating:
- 5.0
The staff there was very polite and friendly. The facility was very clean. They went above and beyond to make sure I was good during the time I was there. I would recommend this facility to anyone that wants to know that there property is going to be safe.
Michael Alvarez | Online Move In- Rating:
- 1.0
Not only will I ever use your services again, but I will go out of my way to badmouth this location .
JOHN COULTER III | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nanci Wicks | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lynetta Simmons | First Impressions- Rating:
- 5.0
I Can't say enough about the treatment that I got there. They were most concerned about me because of my age. I guess I got pretty sick and weak. Thought I was going to have a heart attack and they took over and took care of me. Good guys, you have They're at U-haul. thanks again.🤜🏾🦁🤛🏾💯✊🏾👌🏽 On the other comment I made some typo. You guys have a good day.
Michael Green | First Impressions- Rating:
- 1.0
Secure facility is false advertising. Exit gate consistently left open. Cameras don't adequately cover the outside storage areas and many have very poor pictures of the area. You boast gated and secure facility but you are not. You have break-ins, vandalism and thefts. and you deny any responsibility. My SUV was broken into, damaged and a large number of high value items stolen. Some items were large and heavy so they had to have a vehicle very close to parking slot 143. They also spent considerable time looking for items and breaking into boxes in the back of the Suv and in the glove box and console. Unusual that they put a jacket and towel to cover the side i believe this was an inside job due to several unusual actions. The investigator took pictures, got finger prints off many areas. Waiting for results.. I clearly intend to have charges brought since item value was well over $2K, and extensive damages to my SUV.
richard carter | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Corneice Timmoms | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Corey Davis | First Impressions- Rating:
- 2.0
My camp trailer was stolen from your storage facility.
John Abbott | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Damon | Overall Experience- Rating:
- 5.0
This location is fantastic, and their employees are always courteous and helpful. I had to move TWICE in 8 MONTHS and this is my go to place.
Kelli Carlson | Overall Experience- Rating:
- 2.0
The rv parking was average, ok. It’s a parking space. The manner of my departure was not good. Uhaul should have handled the migration out of Rv parking differently and with respect—which I was not afforded. Perhaps I am an exception and not the rule. But to be alerted by email the first week of the month (coincidentally when out of town using my rv) that the space I paid for that month was no longer my space and would not be available upon my return is rather slimy. Should have been alerted PRIOR to change so I could make an informed purchasing decision/see about alternatives. The same day of the email sent, I called and was kept on hold for just shy of 20 minutes, then agent returned on line and informed me that the email author was busy with another customer, sorry. I told the agent I would respond to the email, which I did, and infuriatingly the person never responded to my email. Clown show. I should be refunded the last month (my rv wasn’t there!) of my tenancy, period.
Gary Horst | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keisha Trice | First Impressions- Rating:
- 5.0
Thanks
Ward Miles | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Amber Neal | Overall Experience- Rating:
- 5.0
Deb and Jason were always very helpful and accommodating for my needs. We had one outdoor accessible for over 7 years, then three others as we decided to sell our home and move to Tennessee. They assisted my Professional Moving Company to access all four units. I can't thank them enough for ther help and support all these years! C & B Fishbourne
CYNTHIA FISHBOURNE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Crystal Chavez | Online Move In- Rating:
- 4.0
Price keep raising causing me to find a different storage co
Larry Bronson | Overall Experience- Rating:
- 5.0
Very Satisfied
Kathy Epps | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Troy Pacini-harvey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Yavonne Reed | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David Banuelos | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alejandro Corral | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jasmine Walker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Josh Koziura | Overall Experience- Rating:
- 5.0
Always a pleasurable experience.
Dennis Witty | Overall Experience- Rating:
- 5.0
Friendly, easy to work with. Clean facilities with no rat or insect problems. I was there for about a year in the outside storage. Also, the rent was only raised about $10 after a year. I had another storage at a competitors place raising the rent every 3 months by over $50 at a time.
adolfo gomez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles Woltman | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RYAN CONGILARO | First Impressions- Rating:
- 5.0
Kept our household items in storage for about 5 weeks. No issues. Each unit has security. Recommend!
Todd Geatches | Overall Experience- Rating:
- 5.0
The staff went above and beyond last night (07/24/23) to help us move so close to close of business.
Josh Koziura | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ryan Miller | First Impressions- Rating:
- 5.0
10 star rating.
Dennis Witty | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Davis | Overall Experience- Rating:
- 5.0
Thank you so much
Unitus Michael Ford | First Impressions- Rating:
- 5.0
Thanks
Ward Miles | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dennis Freimann | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonio Simpson | Overall Experience- Rating:
- 4.0
Very nice friendly and helpful staff. Debbie Carmichael is very nice and accommodating!
Renae Morrow | Overall Experience- Rating:
- 5.0
Dottie and Henderson U-Haul was very helpful she needs to get five stars
Gary Marquardt | Overall Experience- Rating:
- 5.0
Extremely helpful employees
Dennis Freimann | First Impressions- Rating:
- 5.0
Now that I no longer have this seventy five dollar monthly charge, I will be able to start paying all of my other bills down. Thank you
Linda Lane | Overall Experience- Rating:
- 4.0
The counter was very understaffed, there were 16 people in line and one rep on his second day until the manager (who was working hard) showed up. Please get this group some help!
Todd Geatches | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHARLES GIBSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Corneice Timmoms | First Impressions- Rating:
- 5.0
I think you should pro rate early move out..
Cathy Longnecker | Overall Experience- Rating:
- 5.0
I was very impressed with the service, friendliness of the staff and the clean and efficient facility and process!
LESLIE HETZER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Barnett | First Impressions- Rating:
- 5.0
Great service!
Helen Price | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marcia Tomlin | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cathy Longnecker | First Impressions- Rating:
- 5.0
I only wish that the elevators were freight elevator sized , that the hallways were wider, and that the mattress carts where adjustable or could accommodate a thicker mattresses.
Eric Brown | First Impressions- Rating:
- 4.0
Thank you
Loretta Shorts | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Katherine Lizardi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Samantha Anderson | Overall Experience- Rating:
- 5.0
This is such a great place to store all that you need. The staff was very helpful and friendly, the environment is friendly, lockers were very well secured, this is a very trust worthy place to store your stuff, and the monthly rate is very reasonable. I would very much recommend this place to anyone and if I needed to store anything I would very much go back to this place. Thank you to everyone!
Charmain Pfluger | Overall Experience- Rating:
- 3.0
I didn't expect a $10 raise a year it finally got to expensive for me.
Sharon Larsen | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Stephanie lehman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alejandro Morales-Mejia vin #1FVABTAK41HH62371 | First Impressions- Rating:
- 5.0
I would highly recommend Black Moutain U-Haul storage facilities (989 S Boulder Hwy in Henderson) to anyone looking for a safe and secure place to store their belongings. I have been using this facility for the last 5 years and have never had any problems. The staff is always friendly and helpful, and the facilities are clean and well-maintained. I would definitely give them 5 stars.
Jamie Dennis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chantelle Nash | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
william hare | First Impressions- Rating:
- 5.0
U Haul Took Good Care of my ITEMS....Will recommend or may Use it Again. Thank you so Much....
Karen Gallock | Overall Experience- Rating:
- 5.0
Staff is very helpful and professional
Michael Mckarson | First Impressions- Rating:
- 1.0
Uhaul took evey opportunity to charge late fees it could. I was at that storage place for nearly 4 years. I will never use Uhaul again and every one I know I will tell not to use them. All of the late charges were from changes in payment due to fraud
David Woodward | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vanquisha McKie | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roy Castillo | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Robert Jackson | First Impressions- Rating:
- 5.0
Friendly, courteous
Charmain Pfluger | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LESTER LEE BRIGGS | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
CHARLES VOGELPOHL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JESUS BENGOECHEA | Overall Experience- Rating:
- 5.0
Great staff, they made it extremely easy to get into a storage unit.
Christy Remillard-Collins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cory Winn | Overall Experience- Rating:
- 4.0
Staff was fantastic, prices were great! Only comment is that that card swipe for the gate was a little touchy so we had to plan our pickup time during a time the office was open so we weren’t locked in/out.
christopher Blair | Overall Experience- Rating:
- 5.0
A place to leave your items and feel they are safe there.
JOE RAYGOZA | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
KENNETH COLEMAN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Chris henderson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adrian Pla | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles Kerr | Overall Experience- Rating:
- 5.0
Many thanks to Heather and Jayden for their help. It was a perfect experience. Best Regards, Shuai
Shuai Wang | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SeDrew Price | First Impressions- Rating:
- 5.0
Amazing employees Clean facilities Carts available to assist in unloading Very helpful
cathy ball | First Impressions- Rating:
- 5.0
Deb was friendly and knowledgeable. The staff is always friendly and understanding when people are tired.
Andrew Bivins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tricialyn Placheta | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony Xenios | Overall Experience- Rating:
- 5.0
Everyone was awesome.
Robert Battaglia | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Imani Delille | Overall Experience- Rating:
- 5.0
Luv BC u haul !!
Lydia Arrocena | Overall Experience- Rating:
- 5.0
The technician even helped my husband confirm our trailer hitch was working properly for the trailer we rented in addition another storage unit. Thank you!
CYNTHIA FISHBOURNE | First Impressions- Rating:
- 5.0
Tell me may concern, I wish you were able to keep the lights on At night for security purposes the shut off time is at 9 PM. Sometimes I get in the storage unit late to return my vehicle.
Vanessa Anderson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Wilbur Williamson | Overall Experience- Rating:
- 5.0
Great service
MICHAEL ROZOVICS | Overall Experience- Rating:
- 3.0
1.) Communication was poor. My unit had water intrusion and I did not know about it until I discovered damage to the contents. I was given one month's rent free. 2.) I suspended my rental due to the ever increasing rental cost. It served it's purpose but I will never rent with you again.
Karl Gabel | Overall Experience- Rating:
- 5.0
Great service and very helpful
William Jean | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ricky Lee | Overall Experience- Rating:
- 5.0
A very large thank you to the lady who helped all the other staff members at the counter. She was wonderful.
NANCYL HALL | First Impressions- Rating:
- 5.0
Friendly staff , awesome place, service also great.
lincoln miller | Overall Experience- Rating:
- 4.0
I dont understand the 3 month wait to get 24 hour access. Not that i need it but i do at times, rarely need access early morning hours
DANIEL ALLEN FOLEY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James Reaves | First Impressions- Rating:
- 5.0
The staff was very friendly and accommodating. Deb went out of her way to be helpful.
Dana Peers | Overall Experience- Rating:
- 5.0
Great facility. Building F flood lights are not in working order for about 3 months now.
Napoleon Corro | First Impressions- Rating:
- 5.0
Hendersen Nv U Haul, is very friendly and provide excellent service. Thankyou, as moving and hauling is in it self stressfull.
Lydia Arrocena | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dorthy Jackson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mavis McAllister | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Alan Detiberiius | First Impressions- Rating:
- 4.0
I enjoyed using this facility for my storage needs. Over the years, the only problem I had was employees would park in front and block my outdoor storage unit. So I would have to stop and go into office and let them know, then wait until someone would come and move their car. Seemed to be the same lady most of the time. (Happened at least 5 or 6 times during my many years with Uhaul. I asked her aren't they provided employee parking. She did not respond). Other than that experience, my rental experience was good. I rented a couple of trucks also, my mom rented PODS and all of these experiences were okay. Thanks.
Sonya Banks | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Helen Price | First Impressions- Rating:
- 3.0
Needed covered parking Always got shocked under power line
PATRICK CAREY | Overall Experience- Rating:
- 5.0
Had my storage unit for almost two years no issues, items were secure and safe. Easy payment methods. Staff very friendly and helpful.
Starla Cisson-Rudley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Fhretscya Youmans | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robin Trujillo | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DARRELL GARVIN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ann Nichols | Overall Experience- Rating:
- 5.0
Un local muy bueno y recomendable
STJ Towing LLC(Julio Rodriguez) 1HTMPAFMX7H353678 | First Impressions- Rating:
- 4.0
I e mailed you back to say I was comming back before this whole thing started
SCOTT ALLEN KRIMM | Overall Experience- Rating:
- 5.0
You have good people working for you
NARENDRA PARMAR | First Impressions- Rating:
- 2.0
Our catalytic converter was stolen off our RV. Lots of junk vehicles. Deb is great. She bent over backwards to get us to a more secure spot. The people there are friendly and helpful.
ALLAN BRETZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Everett Bartlett | First Impressions- Rating:
- 4.0
There was a little issue with the autopay not working on your end. I'd get a notification we were past due, that autopay had failed. I could manually pay using the card I had set up for autopay, but it would not work under autopay. When having to call the store, or to call the store back, the phone tag was horrendous. I seldom got through directly to the store, would get routed to a call center, and if I called back I'd go back to the call center, etc. Otherwise, the facility, staff, etc. was great.
Jeffrey Scheiwiller | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
NATHAN MICHAEL SMITH | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BARBARA KOPP | Overall Experience- Rating:
- 5.0
Good service Everybody was so friendly and helpful and professional I would recommend this facility to anybody thank you for the good service 🤙🏼
JOHN EPATI NOFOA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Don STEVENS | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Michael Bunch | Overall Experience- Rating:
- 4.0
Staff was on occasion unhelpful and unavailable mainly due to under staffing and a lack of knowledge/policy. Some individuals were sometime rude. But if I was patient and asked for a manager the problem was usually solved mostly to my satisfaction. Sometime earlier access hours would have been convenient but this was not a big issue. One thing that was an issue is when I rented this spot was it was implied coveres were being installed for sun and element protection but that never occurred. Overall a fairly positive experience at a reasonable price which is why I stayed for several year. I have moved and at the price of gas, this lot became too costly.
DUANE PUTNAM | Overall Experience- Rating:
- 2.0
Phone system is bad, bad, bad. No one answers the phones/ You cannot get anything done ... you have to drive to U Haul each time.
NARENDRA PARMAR | Overall Experience- Rating:
- 5.0
Heather and Jason was absolutely wonderful. I enjoyed the personable conversation/customer service. They both went above and beyond to get me moved in the same day. I am greatful for their kindness...
Darnita Phillips | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Edwin Johnson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Linda Parker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tina hulsey | Overall Experience- Rating:
- 5.0
Cleanest storage unit in the history of the world 🌎. Friendly staff, all is good.
Dale Hemmert | First Impressions- Rating:
- 5.0
Very good experience.
Michael Bunch | First Impressions- Rating:
- 5.0
Excellent friendly customer service!
Darlene Liscio | First Impressions- Rating:
- 5.0
Deborah made things very easy. She explained everything clearly and answered all my questions. Very professional. Thanks much, Bob
Bob Marron | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mariya Poling | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ronda Percy | First Impressions- Rating:
- 5.0
Staff was very friendly, helpful and professional. Overall I had a great experience!
RABECA GRETTS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elmer Veatch | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bob Correll | Overall Experience- Rating:
- 5.0
Friendly service at check in.
Steve Backer | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gwendolyn Arceneaux | First Impressions- Rating:
- 5.0
My experience here the staff went above and beyond to help me out and saying I appreciate it does not do it justice. I am beyond grateful for the way that the staff truly cares about the customers who may need storage or a truck. Saying that my experience was excellent is not saying enough thank you 1 million times
Lolita Culberson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
bree-oona hull | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bob Correll | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BERTA SNOWBARGER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles Jackson | Overall Experience- Rating:
- 5.0
With me living in California and the storage unit being in Henderson Nevada after my mom passed away I put everything in storage here it’s taking a long time for me to come to grips with getting things out. This particular U-Haul location has always been friendly, amazing customer service and good employees. I would highly recommend this particular UHAUL Facility if you need one in the Henderson/Las Vegas area.
TAMMY FLAVIN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rebecca katona | Overall Experience- Rating:
- 5.0
Great sevice,, was clean & neat. No rodents. Staff was always very helpful,friendly,courtesy,
Vivian Arias | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Diane Davis | Overall Experience- Rating:
- 4.0
I would have liked to have had expanded hours of access so I could work into the evening.
Darren Hinze | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Max Anderson | Overall Experience- Rating:
- 5.0
Thanks you saved me and my stuff well done
David Furniss | Overall Experience- Rating:
- 5.0
Everything went well the truck checked out OK the dolly the tow hitch for the car and the storage for the car very satisfactory thank you very much.
Marvin Hooker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donald Neff | First Impressions- Rating:
- 1.0
The billing thru this company is utterly dreadful. Every time i deal w uhual my bank account ends up being overdrawn due to being charged 7-8times for the same service. This time they had almost $700 tied up and now my account is still overdrawn due to the last move. Then when you call to speak to customer service they basically tell you to go f yourself. Next time i have to move i will just lite a match because if i have to deal w uhual i may as well lite my belongings on fire
Daphne BENEDICT | Overall Experience- Rating:
- 5.0
Jadeon was very friendly, courteous & professional.
Mike Moore | First Impressions- Rating:
- 5.0
No carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.
SHEREEN WALKER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily Dominguez | First Impressions- Rating:
- 4.0
All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it’s a great location!
Andrea Hall | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHARLES HAHN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MARVIN CARTWRIGHT | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Audrey Darlene Clark | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cheryl Everett | First Impressions- Rating:
- 5.0
Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..
Deanne Lameka | First Impressions- Rating:
- 4.0
Very satisfied with my uhual experience and staff.
JAMES ALAN BRASIER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
EVERETT THOMPSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Fhretscya Youmans | First Impressions- Rating:
- 5.0
Deborah was really nice and helpful
Joshua Martinez | First Impressions- Rating:
- 4.0
I don't remember lights inside the unit. Our only use was during the day.
Martin Lawler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LESLEY SCHMITT | Overall Experience- Rating:
- 5.0
Awesome Staff!
Max Anderson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Georgia Sexton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jodi Roste | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Mayes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SCOTT DAVY | Overall Experience- Rating:
- 5.0
I had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.
Charles Christianson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jodi Roste | First Impressions- Rating:
- 5.0
My unit was outside, that’s the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it’s outside location.
ASHLEY VALDIVIA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keith Sharp | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kylee Taylor | Overall Experience- Rating:
- 5.0
Thank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .
Kathleen Brain | Overall Experience- Rating:
- 5.0
Great
DANIEL VIDAL CRUZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Evan Lunde | Overall Experience- Rating:
- 4.0
Good job!
anthony utley | First Impressions- Rating:
- 5.0
I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!
PAUL BUCHHEIT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Megan Maloney | Overall Experience- Rating:
- 5.0
Management is awesome.
MICHAEL LYONS | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mark Pearson | Overall Experience- Rating:
- 1.0
The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!
April Lemons | First Impressions- Rating:
- 4.0
Deb helped me setup unloading small portable into 10x10 storage unit. All went smooth
Melinda Oxner | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Keith Shinn | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Max Mattox | Overall Experience- Rating:
- 5.0
Staff very helpful and professional!
Stephen Newberry | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Maria Rajao | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jolene Aguilar | Overall Experience- Rating:
- 5.0
My only complaint was not having access to my unit after 7pm or on Sundays.
Kurt Alexander | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Anthony Xenios | First Impressions- Rating:
- 4.0
Yesterday when I went in the computer systems were down causing an unusual delay.
Martin Lawler | First Impressions- Rating:
- 5.0
This storage unit and Uhaul service was the best I've ever used
Tonya Hill | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WARREN DICKS | First Impressions- Rating:
- 5.0
Thanks for all your help in my storage
David Furniss | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Johnny Pruitt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SUI YBARRA | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Fhretscya Youmans | Overall Experience- Rating:
- 5.0
Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.
ALLAN BRETZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Patrick Hampton | First Impressions- Rating:
- 5.0
2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.
Christopher Torres | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MITCHELL GALERKIN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
margaret nelson | First Impressions- Rating:
- 5.0
Thank you for all your assistance
Gwendolyn Ladell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROBYNE ANN DESANTIS | Overall Experience- Rating:
- 1.0
I had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.
Bob Carl | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
RYAN DUFF | Overall Experience- Rating:
- 5.0
The staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!
Lorna Cavin | Overall Experience- Rating:
- 4.0
I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"
SHEREEN WALKER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert Chandler | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Maria Rajao | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Deborah Jean Colasanti | Overall Experience- Rating:
- 5.0
I Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...
wesley harris | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Chandler | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Linnea Clayton | Online Move In- Rating:
- 5.0
I stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.
JOSE RAYGOZA | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Starla Cisson-Rudley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Holly ferreira | Overall Experience- Rating:
- 1.0
Broken into twice Needs better fencing not happy.
Philip May | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hal Leppala | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Lana Brrustad | First Impressions- Rating:
- 5.0
Uhaul has always given a great experience. The staff at this location are exceptionally helpful, and very knowledgeable about their products and services. The only reason I moved out was due to distance from my home, but I was very thankful for the service to be available, and have recommended this location to at least 2 others also. Thank you
deano burke | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles Rambo | Online Move In- Rating:
- 5.0
Exceeded my expectations. Staff was friendly, helpful and simply got the job done like they probably do dozens of times a day. Thanks for a job well done.
Christopher Torres | First Impressions- Rating:
- 2.0
The policy of only one card per unit is inconvenient for the customer. This is the only facility, i rented from others, that has this policy. Two cards is more reasonable due to the nature of needing access to the rented unit by myself and other individuals in my family at different times.
Jack Cline | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA & ANDREA RANALDI | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRIS ALLEN FORRER | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jay Boslaugh | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Terry Perez | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
William Carver | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vanessa Darrough | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Andrew Pratt | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SYNTHIA R ARMSTRONG | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ryan Dupre | Overall Experience- Rating:
- 5.0
Everything was great and I thought the unit and the service were wonderful! I would highly recommend this U-haul Storage Facility and will use them again in the future if the need arises.
MONICA DEVILBISS | Overall Experience- Rating:
- 5.0
If I ever need to get a storage unit in the future, this is where it will be. Thank you for your excellent customer service.
Sheryald Curbey | Overall Experience- Rating:
- 5.0
I have rarely in my life had a company treat me as well as this Uhaul company has they were courteous beyond fair and understanding they treated me like family this company gets a standing ovation. Special thanks to the staff and thank you Uhaul.
Ashundrea Reynolds | Overall Experience- Rating:
- 5.0
The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.
Karen Fox | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MARK DOTY | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sara Murray | Overall Experience- Rating:
- 4.0
Unit was great, staff friendly, my only real complaint is the inability to prorate the unit. My new home had some delays and pushed me a couple days past the month. So I paid over $400 dollars to rent a unit for like 35 days. While checking out I hear another customer who is checking out who came in on a free first month promo that is checking out on day 28 or so. She paid $0. I understand I didn’t have a promo etc... but the fact that I not only rented the unit, I also rented a truck, bought hundreds of dollars in boxes and tape and other supplies from you. I feel not prorating the unit turned a great experience into a bit of a rip off. I’m sure this comment is a waste of my time, but it is what it is I guess.
Reese Candelaria | Overall Experience- Rating:
- 5.0
This is the best UHaul facility that I have ever used. I love the security. Staff was very friendly and could get the job done no problem! I will rent here again if I need storage.
Kim Jones | Overall Experience- Rating:
- 5.0
Hassle free transaction to store our travel trailer.
Jeffrey Scheiwiller | First Impressions- Rating:
- 5.0
Thank 4 the help
John Johnson | Overall Experience- Rating:
- 4.0
My first time renting a storage space.
james hughes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vincent Melon | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
sandy lee | First Impressions- Rating:
- 5.0
The staff was phenomenal. I couldn’t be more pleased with the service thank you..
SAM DARREL JARAMILLO | Overall Experience- Rating:
- 5.0
Very clean facility.
BRENT KIRCHER | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jackie Crawford | Overall Experience- Rating:
- 5.0
Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again
BOBBY DELACRUZ | First Impressions- Rating:
- 5.0
Awesome service, professionals peoples. Deb she’s my preferred. Raynald Ostiguy
Raynald Ostiguy | Overall Experience- Rating:
- 2.0
Courtesy of staff. Tattooed, smart alecks.
james hughes | First Impressions- Rating:
- 4.0
So far so good.
Wattanie Eide | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Letha Davies | Overall Experience- Rating:
- 5.0
MIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.
Chevette Hastings | Overall Experience- Rating:
- 5.0
Manager (Mike) went above and beyond to assist me.
Laura Evans | Overall Experience- Rating:
- 5.0
Manager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike
Neal Mcsorley | Overall Experience- Rating:
- 5.0
Staff has always been friendly and helpful over the years
TOM MILLSAP | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alexandria White | First Impressions- Rating:
- 5.0
Excellent : you’re doing good, thanks ..
John Cordova | Overall Experience- Rating:
- 2.0
We stored our camper at the facility. Absolutely filthy. Looks like a junkyard.
Mark Burgett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
amy wall | Overall Experience- Rating:
- 1.0
They need help all around there not happy with them at all!!!
Peter Luna | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tom Cain | Overall Experience- Rating:
- 1.0
They lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services
Sharifa Williams | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JONATHAN FULKS | Overall Experience- Rating:
- 2.0
Manager does less then the minimum.
Ronald Gonzales | Overall Experience- Rating:
- 5.0
They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.
MICHAEL LYONS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
tina hulsey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jamna krull | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lissette Botello | Overall Experience- Rating:
- 5.0
Staff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos
Michele Campos | Overall Experience- Rating:
- 5.0
I found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.
FRANK MACALUSO | Overall Experience- Rating:
- 3.0
I'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.
Kelly Sanford | Overall Experience- Rating:
- 5.0
As usual, it was perfect.
Jacob Reuter | First Impressions- Rating:
- 5.0
Everyone was nice and helpful. The facility looked clean and we'll maintained.
MONICA DEVILBISS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael Damon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Russell Armentrout | Overall Experience- Rating:
- 2.0
Way to high priced for a closet.
Jeff nye | Overall Experience- Rating:
- 3.0
Trailer broken into. When brought up to staff they were aware of multiple break ins. It’s a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.
Andrew Miller | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John Weeks | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Dennis Cuiffi | Overall Experience- Rating:
- 5.0
There is a lot of junk stored at this facility. It could use a good clean up!
tina hulsey | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
jamna krull | First Impressions- Rating:
- 5.0
The staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson
Sandra Henderson | First Impressions- Rating:
- 4.0
I noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting
Aaron Bustillos | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Hamilton | First Impressions- Rating:
- 2.0
I have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.
Michael Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Juan Estrada | First Impressions- Rating:
- 2.0
Some of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.
DEAN SNAVELY | Overall Experience- Rating:
- 5.0
Very reasonably priced for the area.
kathi langill | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vincent Whipkey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marcel lacharite | First Impressions- Rating:
- 3.0
Even though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.
Christopher Smith | First Impressions- Rating:
- 1.0
Manger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it’s up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.
ENRIQUE ORTIZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lawrence Fye | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ellen Lepper | Overall Experience- Rating:
- 5.0
It worked out great for short term storage during are move.
Charles Zak | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tom Crompton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Kelsch | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles Zak | First Impressions- Rating:
- 5.0
Thank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.
Terry Ray | Overall Experience- Rating:
- 5.0
facility and staff met all possibilities.
Terry Miles | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Corinna Schaefer | Overall Experience- Rating:
- 5.0
I did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!
leah hanson | Overall Experience- Rating:
- 3.0
I think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.
Timothy Dowler | First Impressions- Rating:
- 1.0
The vehicle I had stored was broken in to and I had a couple of items stolen.
Sally Morales | Overall Experience- Rating:
- 5.0
Great service from the 2 gentlemen that helped me.
Courtney Umsteadt | First Impressions- Rating:
- 5.0
I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!
Art Perry | First Impressions- Rating:
- 5.0
Always helpful and patient
Shawn Martin Youmans | Overall Experience- Rating:
- 5.0
Easy & Professional!
Johnny Daswood | First Impressions- Rating:
- 5.0
Excellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..
sabrina Bell | First Impressions- Rating:
- 2.0
The reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent
kathi langill | First Impressions- Rating:
- 4.0
Very hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.
Carol Huber | Overall Experience- Rating:
- 4.0
No rent proration.
William Spelts | Overall Experience- Rating:
- 4.0
My only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .
Tom and Mary Wakefield | Overall Experience- Rating:
- 1.0
Multiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice
Chrissy Jermyn RECOVERY | First Impressions- Rating:
- 5.0
Everyone there are so friendly and helpful
walter BLAKE | First Impressions- Rating:
- 4.0
The staff members were kind & helpful during my stay. Thank you for your support! 🙏🏽❤️❤️❤️🙏🏽
Byron Jordan | Overall Experience- Rating:
- 5.0
Professional employees at this location thank you guys
ELMER JOHNSON | Overall Experience- Rating:
- 5.0
Fast Friendly and clean
Lori Mouton | First Impressions- Rating:
- 1.0
They give me the wors truck knowin that I was doing a big move from Las Vegas to Washington D.C. me and my family almost got in the ancident cause the truck that they give me have the tired in bad
Lazaro Masso | Overall Experience- Rating:
- 5.0
The only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved
Teri Decastro | Overall Experience- Rating:
- 5.0
Great Service!
James Reinholdt | First Impressions- Rating:
- 5.0
Very well kept up and clean facility!!
Thom Fitzpatrick | Overall Experience- Rating:
- 3.0
Only problem I had was using the card key and putting in my code it never work
wanda mathews | Overall Experience- Rating:
- 5.0
Nice place to store your stuff, Clean , just the price was little bit High for me.
Abbas Rostami | Overall Experience- Rating:
- 5.0
Great job by everyone who helped me. A+ excellent servuce
PETER PORRELLO | First Impressions- Rating:
- 5.0
I have always enjoyed your storage facility. Very convenient.
Tommy Uribe | Overall Experience- Rating:
- 1.0
The Ubox storage warehouse does not have any lighting or security locked door upon entry and does not remain enclosed. Anyone or any insect, animal, etc can get inside the Ubox and the warehouse.
amanda johnston | Overall Experience- Rating:
- 5.0
All staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.
elizabeth mcelroy | First Impressions- Rating:
- 5.0
Great service and my stuff was kind of clean versus other places. I moved out on June 30th but due to an emergency I forget to come by the office.
Beverly Bartley | Overall Experience- Rating:
- 5.0
Great experience
BRENDA DAVIS | Overall Experience- Rating:
- 5.0
Everyone and everything was superb. From ALL of the employees to the WHOLE environment I was always treated with courtesy and professionalism.
John Kileen | Overall Experience- Rating:
- 5.0
I felt very safe and secure with my storage unit I would do it again if I had to. The staff was always very nice and helpful .
Mickey Harshman | Overall Experience- Rating:
- 5.0
Camrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.
Corinna Schaefer | First Impressions- Rating:
- 5.0
Everyone was very helpful.
Larry Silverman | First Impressions- Rating:
- 5.0
This rental experience has been fairly quick and painless. This facility and the people have been very helpful.
Michael Moore | First Impressions- Rating:
- 5.0
All went as expected and very happy with the staff.
Jim Mruk | Overall Experience- Rating:
- 5.0
Had a Box Delivered and Picked up. Never went to the Facility. The experience was great. I'd use them again in the future.
STEVEN NESSEN | Overall Experience- Rating:
- 1.0
Was the worst time of my lifetime
Frank Gambino | Overall Experience- Rating:
- 5.0
It was great
Steven Patten | Overall Experience- Rating:
- 4.0
I liked everything about this storage facility except for the initial price quote not including 24-hr access.
LARA SHAFFER | Overall Experience- Rating:
- 5.0
Very clean and secure
Christina Ruvolo | Overall Experience- Rating:
- 5.0
Excellent
maralyn reid | Overall Experience- Rating:
- 5.0
Excellent facility for the time I needed it.
Anthony Fleming | Overall Experience- Rating:
- 4.0
Friendly and helpful staff. Great service.
Landin Devillanueva | Overall Experience- Rating:
- 1.0
Worst service ever. I’m sure they owe me money for the time it took to correct their mistakes but I’m just satisfied I’m done with them
jamell johnson | Overall Experience- Rating:
- 5.0
Great storage facility. Very clean, convenient, and well-lit. Thank you!
vivian scott | Overall Experience- Rating:
- 5.0
Everything went just great
Lynell Hamilton | First Impressions- Rating:
- 2.0
They don't answer their phone, which is how they said to contact them, and it made it hard to communicate. And my empty POD sat in my driveway for two additional days while we waited for pickup.
Claire Brunhild | Overall Experience- Rating:
- 5.0
The delivery personnel was very friendly and helpful.
Edgar Howell | Overall Experience- Rating:
- 5.0
One stop shopping. Trucks, equipment and storage. The team there was very polite and helpful.
John & Josie Botts | Overall Experience- Rating:
- 5.0
No comments
Michael Gilmore | Overall Experience- Rating:
- 5.0
The staff was very polite.
Michael Gilmore | Overall Experience- Rating:
- 5.0
The drivers are very professional and friendly. The service was very economical, efficient and on time. I will use Uhaul for any future moves
James Rogers | Overall Experience- Rating:
- 5.0
I like to thank the staff, everything went smooth got all my questions answered in a timely manner.
celia moreno | First Impressions- Rating:
- 4.0
All of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.
Sheryald Curbey | First Impressions- Rating:
- 5.0
I received prompt and excellent service. Also the unit was very clean.
Russell Armentrout | First Impressions- Rating:
- 5.0
Box was not picked up for 5 days - but it wasn't a problem.
Kurt Engelhardt | Overall Experience- Rating:
- 4.0
Great people. Just had a hard time with trying to reach an employee by phone.
Leon Enz | Overall Experience- Rating:
- 4.0
it was good.
Dennis Mark Whalen | Overall Experience- Rating:
- 5.0
A1 staff and facilities
Steve Schmittroth | Overall Experience- Rating:
- 5.0
Very nice facility clean and well equipped. Employees where very nice well mannered and knowledgeable of their jobs. Overall great experience.
DONALD Dean | First Impressions- Rating:
- 5.0
Great service!
freddy calderon | Overall Experience- Rating:
- 5.0
Great experience
Crystal Cuellar | Overall Experience- Rating:
- 5.0
Excellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!
bill koskovich | First Impressions- Rating:
- 5.0
Customer service agents are great.
TERRY WOODROW | Overall Experience- Rating:
- 5.0
warriors survey questions basically answer to everything that need to be said as a comment but I'll just have to overextend how proud I am that they're friendly people
Kratina Freeman | Overall Experience- Rating:
- 4.0
Very clean and convenient. The staff was great. The only down side was the price, very expensive for the limited space offered.
Naomi & Dennis Moon & Zohovetez | Overall Experience- Rating:
- 4.0
Communication was a big part for me. First time using the service of a U-Box. It was Great! They always kept me posted with when the U-Box from the drivers and via the web page. *****
Salvador Azzaro | Overall Experience- Rating:
- 5.0
Great
willie jackson | Reservation- Rating:
- 5.0
We received excellent service. Employees were friendly and courteous.
Ronald Melton | Reservation- Rating:
- 5.0
Facility well above par!
Weylin Felicilda | Overall Experience- Rating:
- 5.0
Everyone was helpfull especially Mike Silva. The unit was clean and the layout organized. Best storage unit I have ever used.
Sharon Katner | Overall Experience- Rating:
- 5.0
Enjoyed staff interaction - everything from buying boxes to renting a storage unit to renting a truck - always friendly & helpful.
Elizabeth Lane | Overall Experience- Rating:
- 3.0
We reserved a drive-up unit for our move-in date and not only was it given away to someone else, it was the last remaining drive-up unit within a reasonable radius from our home. Not pleased.
LARA SHAFFER | Reservation- Rating:
- 5.0
the best experience
Casara Schaul | Overall Experience- Rating:
- 5.0
the best moving experience
Casara Schaul | Reservation- Rating:
- 5.0
Excellent service and very convenient.
Patty Reinhart | Overall Experience- Rating:
- 5.0
Smooth ride, able to load and unload easily.
STEVE MARRUJO | Reservation- Rating:
- 5.0
Excellent services & secure location. Personnel staff are professional & knowledgeable in all moving or storage matters.
HARRY SHERMAN | Overall Experience- Rating:
- 5.0
One of the best run facilities I've rented from Clean efficient well run.
Robert Baker | Overall Experience- Rating:
- 5.0
They were great all around from the front desk staff to the people who you return the truck to.
maxine marlow | Reservation- Rating:
- 5.0
Nice large facility. Clean and well kept. Friendly staff.
Richard Contratto | Overall Experience- Rating:
- 1.0
I sent in a letter. I moved out because of bad treatment by the Manager.
DAVID BRODERSEN | Overall Experience- Rating:
- 5.0
Trevor was great as always. He was very professional and quick with everything.
Warren Schlesinger | Overall Experience- Rating:
- 5.0
Friendly people and great service!
Debra Muoio | Overall Experience- Rating:
- 5.0
Friendly people and great service!
Debra Muoio | Overall Experience- Rating:
- 5.0
Great people and great service!!
Debra Muoio | Overall Experience- Rating:
- 5.0
Nice people and great service!
Debra Muoio | Overall Experience- Rating:
- 5.0
From office responses to delivery and pick up of containers, they were respectful and on time!
Debra Muoio | Overall Experience- Rating:
- 5.0
The U Box personnel were professionals and efficient. I have aleady recommended the service to friend that is moving.
Darrell Mason | Overall Experience- Rating:
- 1.0
Your truck caught fire and we lost everything
tamara blackwell | Overall Experience- Rating:
- 5.0
No problem at all
Carol Goetz | Overall Experience- Rating:
- 4.0
U Haul storage was a great place to store our Motor Home - clean plenty of space - secure - price was right. thank you
Patty Crawford | Overall Experience- Rating:
- 5.0
Very professional Thanks.
Roman Andre Walker | Reservation- Rating:
- 5.0
Very nice would recommend
Nicole Alexandra Fountain | Overall Experience- Rating:
- 1.0
This facility messed up my UBox order so badly that I had to get corporate involved to fix it. I still don't think they understand how what they did was borderline criminal. Stay away!
Ronald Corbin | Overall Experience- Rating:
- 3.0
UBox was late, there 3.5 days before I was notified, even though I called every day and was told it wasn't there. Too busy to pick up empty box on time. But credits were given for the late days.
Michelle Byrne | Overall Experience- Rating:
- 1.0
I would not recommend this facility to anyone. Staff and owner were awful. There was one employee (I think his name was Nathan ) that was a pleasure to work with.
Michelle Scafidi | Overall Experience- Rating:
- 5.0
Been with this UHaul store 21 months to park the RV. They are so kind, helpful and professional--both on the phone and in person. They give rock solid advice about the equipment we need.
Clara Reed | Overall Experience- Rating:
- 5.0
Veryhelpful & friendly.
Barbara Beeman | Overall Experience- Rating:
- 5.0
Trevor provided great customer service
John and Sheri Long | Reservation- Rating:
- 1.0
Very poor customer service. Called and left messages for 5 days straight with no return call. Poor communication or I should say no communication. Contacted corporate several times no help. Will never
Mike Tusken | Overall Experience- Rating:
- 5.0
Had a minor issue with my credit card being expired that was handled promptly and everything else went silky smooth.
Justin Terry | Overall Experience- Rating:
- 1.0
The customer service was awful! I will never use U-Haul again
Artis Simpson | Overall Experience- Rating:
- 1.0
I have reached out numerous times through phone calls, left messages and no one has reached out. Its been 3 weeks now!!. Enter our phone numbers 702.445.0675 or 702.525.1991 to understand.
nia bishop | Overall Experience- Rating:
- 5.0
Great staff, took care of all my moving and storage needs in a friendly and efficient manner.
ROBERT HYLTON | Overall Experience- Rating:
- 5.0
We only left because we are now storing our trailer where we stay in Calif.. We're getting older and it's all getting too hard for us. Thank you U Haul.
Carol Mclendon | Overall Experience- Rating:
- 5.0
No comment needed
KAT KEESEE | Reservation- Rating:
- 2.0
Spk w/Andrew or Antonio he had no clue how to handle the call he keep clicking on the computer ignoring me. I finally had to spk loudly to get his attention&?Him if he was able to help me he said no
Gary & Sharon Durden | Overall Experience- Rating:
- 5.0
Nice service
Humberto Lopez | Overall Experience- Rating:
- 5.0
Everyone that I interacted with was friendly and helpful. They helped to reduce the stress around this part of my move. I would 100% recommend working with Uhaul to my friends and family.
Amanda Cronin | Overall Experience- Rating:
- 5.0
I wish I could afford a storage locker permanently so I could continue working with these guys. I will definitely use them for all my future storage and moving needs.
Lynn Yee | Overall Experience- Rating:
- 2.0
You can't get thru direct to this facility,they have their phones on forward,when the customer service at the 800number they could not get thru and had to email for Mike the mgr to call never did
Gary Durden | Overall Experience- Rating:
- 5.0
Another great experience with the UHaul team at 989 S. Boulder Highway...thanks for all of your help in getting resettled in Henderson!
Brien Christoffersen | Overall Experience- Rating:
- 2.0
Storage rates increased twice in a two year period, stating that they were doing a wonderful job. Wrong. i removed my trailer from that property for that reason. 16 days left on the month, no refund.
DAVID HAZLETT | Overall Experience- Rating:
- 5.0
The staff was great in explaining everything and right there to inspect the units when I moved out.
louise wallace | Overall Experience- Rating:
- 5.0
Keep up the good work,
David Hurley | Overall Experience- Rating:
- 5.0
I have used this facility many times over the past years and have always had a good experience. The staff and manager have always been helpful and very professional - keep up the great work!
Kevin Dinkel | Overall Experience- Rating:
- 5.0
okay or very good
Charles Mackson | Overall Experience- Rating:
- 5.0
Very nice staff there. They were very helpful. I couldn’t lock my unit and someone came quickly and showed me how to shut it properly..I would use them again. Very clean and pleasant.
Joe McCarthy | Overall ExperienceAdditional Services at this Location
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