Next time, i would appreciate if the workers tried to do their best to make customers experience better. I was told that i would pay $130 for a vehicle tow but when i went to get it, they told me it was not available and if i wanted to book it it would be $520. That seemed to me like they just wanted to get extra money from me..
Andacabaye GCustomer Reviews for U-Haul Moving & Storage at Coors & I-40
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
fantastic experience!
peter hIf there could be more dollies available during peak times like these, that would be helpful.
R AVery good service. Thank you U haul for being there for Us!!!!
Barbara AThe hitch was out of stock and they ordered it from Texas so that it could installed before my trip. They installed it quickly and were friendly and courteous.
Heath HAnswer phone when calling customer service.
SOPHIE PTell people ahead of time that they need a credit card to rent the vans. Was put in a vehicle that was old and nasty and could have rented one closer. Was sent further away as that was place with a van to not get a van. Never heard of this policy. Also change the milage rate to shoe actual rate and not some rate they call weekend rate. It showed .79 and was charged .99. Also wasted 13 miles to go there to be told no van because I have no credit card. It took 26 of my 100 miles because none of this was explained in the app.
Samuel VThe truck I was issued wouldn't go faster than 45mph and it would take some time to get to catch up to 45mph even when the back was empty
Anthony SIf I didn't take pictures of the truck, they were tying to blame be for a damage on the truck. Be vigilant and take pictures if you have use uhaul
Fredrick BNo dolly available, when requested it online.
Gabrielle FI rented truck on southern Blvd rio rancho which was 2 miles from where I was staying. I had to take a 35 dollar Uber to atrisco location to pick up truck. Not sure why someone couldn't drive it to the location I rented it from. Truck was great for the 16 hour drive though.
Clark MThank you so much for being available on such quick notice. Always reliable and ready when our time of need! Thank you!
ASHLEY Sthanks!
MARLON R | Online Move InUsed App and had no luck . Reserved a truck the night before and went to the location ( 6th street location ) and they didn't have a truck. Had a confirmation number and they said they didn't have that reservation. Everything at the Coors location was good .
marc SI couldn’t because the manager is still trying to run my credit card after I already moved and we talked about it with no balance left. Even send the message to him that I don’t owe anything but I see my credit card are being tried on many times. Again I sent a message another message but still trying more and more?? He need to stop running my credit card please.
katesigwa s | Overall ExperienceReally good customer service. Thank you
renee aHot chocolate chip cookies and coffee would work!
RICH DIt all went smoothly. THANK YOU!
Janet ROriginal booking was not what I wanted as I was given climate control instead of outside, the clerk got my name and street address wrong, in changing said reservation, i was told i would get a refund for one month. The refund came as an invalid check the first time, and then came expired the next. I just gave up on that. Original clerk was a moron but payment was easy online, my stuff was secure and check out was fairly painless. My complaint is with check in and the online reservation not being honored. Other than that, it's a decent enough facility
Jeremy G | Overall ExperienceAwesome knowledgeable employee Isiah , Had the perfect attitude, very helpful. Couldn’t ask for a better, easier transaction . He made it possible.
Joan GFor this trip I've had this drop off location two or three times for recent moves and it has been very efficient
Rebecca AI still have a unit in the building. I must say that Erik Andazola runs a great facility. I wouldn't hesitate to recommend this location or rent another unit if needed. Thanks, Erik!
Marlon R | Overall Experiencevery knowledgeable employees and friendly with great customer service
michael gU-haul staff was very nice.
Jeannette AWith two college-age children, I have rented from UHaul fairly regularly in the past two years. This was the WORST experience and I will not rent from this location again. The customer service was non-existent and inaccurate - there were numerous problems with my reservation and checkout process, and they rented us the dirtiest van with numerous broken pieces. At return, they were non-communicative and rude. I have always trusted UHaul to move my family and may investigate other options after this experience.
Rachel SThe Albuquerque U-Haul Delivery team (to your home or storage facility) is two great women who are competent, experienced, and very customer oriented. They will work with you to enable the best delivery and placement experience possible. I have used them twice.
Patricia BIt was extremely disappointing to have reserved, confirmed and checked-in online only to arrive to the storage facility with a loaded truck to find out that not only could the asst mgr not find my reservation, she tried to charge me when the reservation details were on her computer screen, and seemed to find joy in giving me a hard time, saying she would not rent to me and I could go somewhere else. She lacked empathy and ended a very long and challenging move with a very bad customer service experience. I had to call the General Manager, who was out of state, to resolve issues that never should have happened in the first place. I returned the truck with half a tank of gas, just as it was rented to me and stated on my contract, yet the other female representative, Amanda, said she was charging me an additional $30 for gas and said that she would just charge the credit card on file. I felt taken advantage of and am just so deflated with this whole experience. I’ve been a long-standing customer with Life Storage and thought all storage companies had similar standards. I appreciate your time.
Jamie S | First ImpressionsUHaul was great as usual! That's why I don't go anywhere else !
JULIA COur original drop off location was in Litchfield Park where we live. We passed it going to this location. It would have been more convenient but supposedly there wasn’t any space.
Gregory CErik Andazola the General Manager here is the biggest prick and (censored) I have ever met!!! He was beyond short and very rude with me at pick up. I get it was 7am but there was no need to be so damn rude! Also the van I was given smelt of must/cigarettes and was filthy and the winshield was covered in ICE!!!! I had such a hard time pulling it safely off the line to the side so my dad could help me scrape the ice off so I could leave. Also I did not get the pre trip text but did get everything else!!! (censored) YOU ANDAZOLA I WONT BE BACK! I am going to make sure your manager hears about this and I will be taking my business elsewhere.
Matthew CTruck was not ready on scheduled time. This delay caused me additional scheduling conflicts.
Jorge GI had been a customer for a several years and I had a heart attack was in the hospital for months recovering and when I got out I was told I had one week to pay my bill or it will be auctioned off. There was no way I could pay the bill and my business tools were auctioned of for for couple hundred dollars. I lost 20 thousand in tools and equipment. This business charges to much and will not care when you can not pay the bill. I caution anyone who rents with you. Oh and I did explain my situation and they could care less.
Gary B | Overall ExperienceSelected equipment was not already in the truck but the staff was very courteous.
Jason JIn all honesty, tires were at 43 PSI when recommendation on side wall was 65... Missed the clerks name, but she was super friendly and helpful.
Andrew MThe self checkout scan does NOT work so I was charged $40 more than what was expected.
camree mThe employee that helped us she was very nice and helpful and she explained everything to us rental and everything else
Vicky rNo hassle. Great Staff attending Me. Quick transaction, and straightforward language. Great Experience. Will utilize Uhaul again. Thank You!
Juan VThe only thing that was a pain was the double check in to get into the building to access your unit! We felt it was not necessary.
Kimberly P | Overall ExperienceThe app was not as helpful as I was looking for-I needed to extend my rental and the app was unhelpful for that and for telling me how much it would be. The hooks on the trailer chain had to be hammered on which made taking it off hard when I returned it after hours. Could the hooks be a little larger?
Jason AAnytime I call the staff is very professional and never rude! Always knowledgeable and helpful Thank you for all you do
victoria d | First ImpressionsIt was a good until U-Haul kept raising their prices for the units
Ryan W | Overall ExperienceThe location on I-40 and Coors in Albuquerque has a wonderful staff! Well managed and always willing to help. Great location!
Sarah HStaff helped me make sure I was set up to use there equipment and I would be as safe as possible
veronica rEven after given opportunities to pay my storage I lost it’s ok thanks so much I wasn’t able to leave work to pay before the Auction
Monique C | Overall ExperienceI don't like that I couldn't pullinside to unload it was cold and the main reason I went indoor was that reason but bay unloading area was out of order. I rented uhaul with my prepaid card but when I came into Albuquerque storage unit after hours I had to pay $11 for insurance I tried using my same prepaid card but had to wait for business hours to process.. online movein process was negative for me. Failed..
Jessica P | Online Move InThey were very flexible with us
Leo BGreat staff at this location. Well managed and professional.
Sarah H | Overall ExperienceDoing a great Job
darren kHave employees actually care about the customer instead of playing on their phones and ignoring customers. Have your trucks clean inside and outside and be free of bad smells. As well as have the trucks maintained for instance fluids full and alignments check.
Joseph TConvenient location!
TONYAI WKeep up the good work!
Terry NI moved out and got charged when we told them i got a charge out of my acvount but the receipts showed 0 due. I just moved in and don't have any money to be paying just before Christmas should have been told. I will be calling but not happy with this.
DENISE P | Overall ExperienceThe customer service at this UHaul was excellent. The staff tended to my needs immediately.
Nora C | Overall ExperienceThe only thing I had a problem with is at the end I asked him if I need to do anything else they told me no that everything will be taken care of I called just to make sure cuz I had a feeling and nothing was done so I would have still thought everything was okay and it wasn't but the girl that helped me took care of it very fast and other than that they were still on top of it thank you for your help and keeping my stuff safe
nicole h | Overall ExperienceBest place to store my valuables!
teri m | Overall ExperiencePleasure to store at this facility. Will be back in the future if needed. Always top quality service.
Joel M | Overall ExperienceVery good experience.
LISA V | Overall ExperienceNone
alfonso c | Overall ExperienceAmanda really made the entire process from start to end a pleasant experience.
Raymond V | Overall ExperienceHad a good experience with renting a storage room.
FLOR G | Overall ExperienceGreatest service In ABQ
gloria v | Overall ExperienceThe staff at this location is great. As a senior citizen, it’s nice when people are helpful and polite.
Sharon E | Overall ExperienceOriginal unit not reserved as promised but I received wonderful customer service I don’t know the employees name because they do not wear name tags but she helped me a lot and I’m grateful
Paul B | First ImpressionsSeems like the office was always closed. No one to assist when we need it someone.
BARBARA S | Overall ExperienceGreat Price Easy Access. The MAX card is kinda funky and only half works but made it happen. They accommodated my POD as well
lauren c | Overall ExperienceI do not have the young guys name that helped with all our travel needs but he was right on with everything. Hope you can figure out his name for me and tell him GOOD JOB and thanks for all his help.
james h | Overall ExperienceI loved using this facility. I felt confident that my things were safe and protected and I always felt safe when I visited to put things in or take things out. Great and helpful staff.
MARION D | Overall ExperienceGreat service, location, and facilities
teresa t | Overall ExperienceSafe an secure. Well lit.at night. Great customer.service.
Richard Z | Overall ExperienceNever had an issue and staff were always helpful. Place was always clean and never had issues using equipment provided.
Robert S | Overall ExperienceThe facility itself is top-notch. It's well-maintained, clean, and secure, giving me peace of mind that my belongings are in excellent hands. The security measures in place, including 24/7 surveillance and access control, further reinforced my confidence in their commitment to keeping my items safe. The storage units are spacious, easily accessible, and thoughtfully designed. I was pleasantly surprised by the oversized elevator and climate control feature, ensuring that my sensitive belongings remain in optimal conditions. Also, keeping the inside temperature cool and comfortable was beneficial and appreciated. Another aspect that stood out to me was the convenient access hours provided. Being able to access my unit at a time that suited my schedule, even on weekends or holidays, was a significant advantage. This flexibility made moving items in and out hassle-free. A huge thank-you to the entire staff for working together and delivering such a positive and enjoyable storage experience. You have truly set the standard for excellence in the industry!
Yolanda E | Overall ExperienceI would like to acknowledge the customer service personnel name Amanda for her assistance while in the process of getting my storage. She was very helpful and answered all the questions I had.
Julie S | Overall ExperienceThis facility was always very clean and secure. We did not have any bad experiences while at this facility. The staff were always very helpful.
ARIEL R | Overall ExperienceIt's a nice place I was happy with my unit
RONNIE L | Overall ExperienceHours to enter to storage until 10 pm and it was 8pm and couldn’t access my unit. Left me with a car full of items that I couldn’t drop off. Called customer service and there was nothing they can do. I have to wait until tomorrow when they open the office.
Claudia C | First Impressionswaited to return the truck rental n no one came as i waited so i went in she said we will be with u and no one came to assist so i went in a second time she finally said i could leave the keys
corina G | First ImpressionsAlways asked for sliding door to be opened. Staff said they were on the way. Each time never showed up. Had to load stuff through small door.
Julia L | Overall ExperienceQuick and easy process. Facility is extremely clean. Hours are great. Thank you.
VANESSA M | First ImpressionsAlthough I was able to pay for the storage rental using cash, I however, was not able to do so for the rental of a moving trailer. (I never before in countered this type of issue) It was an inconvenience for me due to limited time I have to move into my storage by myself and have health issues. This was not a customer satisfaction day.
Yolanda E | First ImpressionsTO EXPENSIVE….
John O | Overall ExperienceVery accommodating staff members. Lawrence in particular (counter service) & return check-in (Trailer) representative. Recommend this location. Light years of difference in facility, equipment care & staff between this location & all locations in Los Angeles, CA. Arapahoe St. Storage was a disaster. Thrilled by Coors/I-40 facility & Staff.
Lisa H | Online Move InNever had a single issue, great facility and would definitely use again if I ever move back to Albuquerque.
JaeminLee R | Overall ExperienceThank you!!!
BRIAN V | Overall ExperienceLove the cleanliness and location of the facilities
Arlene B | Overall ExperienceThe storage building was not well lit and open to loitering. My unit lock was vandalized after being a renter for almost 2 years I had to hire a locksmith for $120 to remove my lock from the unit and then of course purchase a new lock. The agents seemed completely disinterested and actually referred me to a locksmith that charges $160. Either way I was and am so disappointed that I moved my storage to a company that has a security gate and they assured me that if something like this should happen at their property they would remove the lock for me at no charge. Honestly I would not have moved had I felt like anyone cared for me as a customer. Over the 2 year relationship I did have some pleasant interactions but this one was more than I was willing to continue the relationship. Thanks!
janet w | Overall ExperienceThe hours are too restrictive. I could not locate anyone to help me for about 20 minutes
Susan A | First ImpressionsIt's a excellent place to store any valuables you may have!
Martin A | Overall ExperienceAs a college student, loving the no contract rental, truck rental and discounts.
GREGORY S | First ImpressionsReally nice people, really easy transaction
Ron H | First ImpressionsNo complaints at all. I would rent here again if the need arises.
Trajan G | Overall ExperienceGeneral staffing and Eric done did good!
Terry B | Overall ExperienceThis place sucks I tried taking my name off of this unit that I had several times and kept wanting me to come in and do it I don't have time for that so I figured I just let the lease run out and they could have the couple of things that are in it but nope all of a sudden I have a $800 bill for whatever reason I didn't know it works like that basically theft oh and my unit was broken into twice so security sucks at this location
MICHAEL B | Overall ExperienceThank you for everything
Lucy L | Overall ExperienceThe staff was exceptional going out of their way to help me.
Wayne W | Overall ExperienceHello, I rent a 5x5 storage unit on the second floor at the following Uhaul business: 1801 Atrisco Dr NW, Albuquerque, NM 87120 ( Behind the Walmart Supercenter on Coors and I40) The elevator has been out for a couple of weeks. They are requiring tenants to haul their belongings up and down the stairs. I keep some furniture that is significantly heavy in my storage. I have physical disabilities that prevent me from lifting heavy items up the stairs. Also the accomodations make it very likely that my things would suffer damages having to be moved in such a manner. Today I went into the office and asked to temporarily use another unit on the ground floor. I spoke to John he was working alone and the manager/owner was not there so I would have to wait til the morning to speak to him. John said all his ground floor units were renting and no refund or credit would be offered. He stated that the elevator was a convenience and not a guaranteed amenity. He said that he had a unit outside and that he would have to charge me the listed price, $75 a month. I am seeking compensation for the month since I have not had full access to the unit. I am seeking compensation and reasonable accommodations under the Americans with Disabilities Act.
Victor A | First ImpressionsNice to see friendly employees
julie g | First ImpressionsVery helpful!! Courteous!
janice m | First ImpressionsI went on the 14th to get my stuff out because that was the day I had to get all my stuff out or I would be charged I was stopped by an employee stating that I couldn't go to my storage because that they we're cleaning the floors out on the storage and that they can't let me in and that he gave me his word that they wouldn't charge me that I have to go in the next morning. So I did that and I checked my bank account and they still charged me the full amount I called and talked with that same employee and he said I'll let you talk to my manager. I let him know about what happened and he said that he wasn't going to fix it that he was going to charge me the full amount they couldn't even atleast prorate me for one day.
eli a | Overall ExperienceThank you for making my experience so convenient
teri m | Overall ExperienceI drove into Albuquerque after a 12 hr drive from California.. and I called the storage facility to let them know I was going to be there 10 minutes before closing if it was okay to still stop by and they said sure no problem, and I got there 10 minutes before closing and was able to get a storage locker for all my stuff, I can't tell you what a convenience that was for me and appreciative that everybody was there willing to help me out 10 minutes before closing time on a Sunday
Phillip c | First ImpressionsEric the GM and Isaiah are so amazing!! Very clean and by kind!
La S | Overall ExperienceGreat place n great staff very courteous n helpful.
Henry K | Overall ExperienceStaff was awesome and well informed on customer service. That is something you just don’t see much of ant more. Congratulations on the management having a great staff,
FRANCIS B | First ImpressionsGreat customer service.
Ramona M | Overall ExperienceThis facility started out good, but in the last year or so, it has gotten a lot dirtier. The bathrooms were always dirty and the floors were dirty. The donation area is a nice idea, but people started dumping trash there. The staff was friendly. Early on, if there was a problem with my payment, they would contact me. They don’t do that now. Which leads to another issue. There seems to be an issue with the online system for address changes and automatic payments.
Kim P | Overall ExperienceThe manager at this location is extremely rude and disrespectful! I would never recommend this location to anyone!
VALINDA B | Overall ExperienceThe manager of this location does not know how to respond appropriately to paying customer’s. He was very rude and disrespectful. When a customer is unsatisfied because the storage location allowed your unit to flood and ruin your items. They should have Sympathy for the damage. The manager should never tell a customer you how he can make it hard for a customer just because he has you home items on his Premises. This manager should be fired! I would never recommend this location to anyone, i will never use this Facility again
valinda b | Overall ExperienceIsaiah was very pleasant and professional very helpful!!!!😁😁😁👍👍👍
rose s | First ImpressionsI was happy with you guys.
Ken T | Overall ExperienceCustomer service was great. Very helpful
Diane B | First ImpressionsVery professional staff.it 👏
Ronald G | First ImpressionsThe location is secure and clean. There is an elevator to the upper floors and they provide carts to use.
Jason C | First ImpressionsI believe that my stuff will be well kept and safe
Edith N | First ImpressionsShould allow access til at least 9pm
maria R | First ImpressionsGuys inside ignored me
DANIEL G | First ImpressionsSebastian and the crew were fantastic
Albert W | Overall ExperienceThe customer service at this location is horrible. I was contacted by u-haul site staff in regards to vandalism and possible water damage to my unit on Sunday morning October 9th. Upon arrival to my unit on Sunday I noticed a damp odor in my unit. I then proceeded to the front office to rent a truck to remove the items from my unit. The customer service associate was extremely rude and made it difficult for me to rent a truck. He refused to accept my banking card for payment and when I told him that I had rented a storage unit elsewhere he became angry and refused to rent me a truck altogether. I then asked for a manager and he told me to call the phone number listed on the front door. I told him that I would contact his supervisor and he became threatened and very rude. I was then forced to use my personal vehicle for removal of my personal items and have since moved out. I have yet to hear back from the supervisor or the site President. This was the worst rental experience ever and I didn’t appreciate being treated disrespectfully especially when I was a victim of the water damage issue created by vandalism of individuals who you allowed into the secure area of the property. U-haul should have tried to accommodate those affected by this issue but instead your customer service representative caught an attitude! I would never recommend uhaul to anyone!
Flavia C | Overall ExperienceAlways great service
Raul G | Overall ExperienceStorage should be gated to avoid break-ins.
Amanda J | Overall ExperienceThis location was amazing. Never had any issues, staff was very friendly. If I ever need a storage facility in the future this will be the place I go and recommend all people go.
DOMINIC S | Overall ExperienceThe staff was awesome. All very helpful, the equipment was great. They were all very helpful, friendly and knowledgeable . I found the experience absolutely fantastic. And should the need arise I will return to this facility to rent a truck and possibly a storage unit again. It was a great experience. Thank you very much.
Janet O | Overall ExperienceI was driving thru uhaul checkin out the facility n I ran over a piece of metal in my tire so I drove as fast as I could thru the front n located the manager I explained wat happened they rushed out 2 help me the guy who rented the unit n manager well they grabbed a plug from there personal car n plugged my tire that was very kind n koo of them to help me out they didn't have 2 so I'm giving uhaul on atrisco 5* it was my 1st day wit u guys thank u very much!
James D | First ImpressionsTried calling location multiple times, finally just spoke with the CSR at 800#. Asked if I cleared unit could I stop the autopay on time. She said it was in process but reach out to manager to see about a prorate. Received an email a few days later saying unit was canceled. Finally was able to be transferred to manager, he said it was canceled, no prorate and can no longer use it though it was paid for the month. No attempt to make it right at all. We always use U-haul for storage and trucks but will no longer. All I asked for is what's fair since the CSR misunderstood and canceled my unit.
Julio C | Overall ExperiencePlace is always clean every time I stop by. Staff always helpful and never wait too long.
Robert S | Overall ExperienceLove the facility and employees are extremely helpful!!!
MARIA B | Overall Experiencemy stuff got ruined the unit next to mine leaked glue or some. kind of chemical since I didn’t have insurance I got nothing. I know your at fault never go back there or recommend any one to go there sorry
Debra Z | Overall ExperienceVery friendly staff
SARAH C | First ImpressionsHad a bit of trouble operating the key program but help provided was great.
WANDA L | First ImpressionsClean facilities. Available push cart were clean and available. Great customer service. Our family will be back when we need additional storage. Thanks.
Billy H | Overall ExperienceGreat place for storage
frank b | Overall ExperienceMy future storage requirements will be met by U-Haul, the experience I had was delightful
Shonisani R | Overall ExperienceNo issues ever with UHaul. Clean facilities, easy check in and even easier check out. Besides people blocking the dock just using it for parking and not actually loading. The bathroom never seems to be unlocked for the storage facility. When you slide your keycard it beeps and let's you have access, but the door still won't open.
WESLEY C | Overall ExperienceU-haul was a problem renting our trailer. Staff was unprofessional. Absolutely the worst service in Columbus Ohio! Albuquerque NM was okay until my storage was messed up and then they had nothing to accommodate it with except to tell me to rent to storage sheds instead of paying for one 10 x 10
Desiree B | Overall ExperienceStaff were very helpful and flexible to meet my needs.
Matthew H | Overall ExperiencePoor communication. Was assured by several different areas of UHAUL that I would get one free month of storage due to the hoards of money I paid them for a truck and trailer and then when I got to the facility to unload my belongings, i was told they had so many people renting storage from them, that they didn't have to honor the promotion. I knew it wasn't the fault of the agents there, so I agreed to pay their service fee, went through all the paperwork after a 15 hour drive and when i got to the unit , there was a lock on my unit! I asked for my money back. Very unprofessional.
Melanie M | Overall ExperienceThank you for the truck. The staff in haltom city Texas was extremely professional and helpful. The staff in abq seemed confused and said they handle lots of complaints. After being assured by several areas of UHAUL that I would get a free first month of storage, I was told by the staff at the Coors/i40 location that they didn't have to honor the free month BC they "were at capacity". After a 13 hour drive and lots of other choices I could have made had I been told this upfront, I decided to pay your fee and when I went up to the storage, there was a lock already on it. I asked for a refund. Very disappointing.
Melanie M | First ImpressionsAlways a great experience.
Patty B | Overall ExperienceThe only thing I wish is that I’d signed up for email rent reminders. But that’s my fault!
Tecla L | Overall ExperienceThe staff at the 1801 Atrisco Dr NW location in Albuquerque was most helpful and accommodating. More businesses should be like them.
Pam C | Overall ExperienceEmployee were. Very helpful. Great rates
Gerald O | Overall ExperienceJob well done, thank you !!!
Patty B | First ImpressionsExcellent service and very well maintained facility. I'll be back there if I ever need a storage unit again.
Jose R | Overall ExperienceThe most incompetent staff collectively I've ever encountered including the manager at this facility. Definitely would not try to rent here again or refer anyone there.
elizebeth h | Overall ExperienceManager at this particular facility is a bully of female patrons and a coward if approached by men. He needs to correct his attitude and acknowledge the way he speaks to people.
STEPHEN H | First ImpressionsMade sure I was aware of the terms. Looked for options regarding what I needed.
Stacy S | First ImpressionsGreat staff!
Anessa T | Overall ExperienceErik was helpful with anything I asked or needed
Julian R | Overall ExperienceNot disappointed with the facility and it's employees, there was a time when we had not locked our storage right and was notified right away about the situation. So I appreciate the employees for excellent service! Thank you for everything!
terrance l | Overall ExperienceThe instructions on how to access the unit could have been more clear in the check in process and where to find the box to check in. It was a very confusing experience that required me to speak to someone in the office - thankfully the young lady in the office was very friendly and helpful.
Kyle S | Online Move InI could not have ask for a better young man to help me. All I can say is thank you. Very professional and kind.
lillie a | First ImpressionsThe Staff at this location were awesome during this whole year of us renting there.
Berverly M | Overall Experiencevehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commuting
arthur a | Overall ExperienceWe really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100% accessible. Thank you for meeting our needs with kindness & and courtesy.
JAMES C | Overall ExperienceU-Haul is one of the most complex operations in the country, yet their systems are very easy to use.
Daniel D | Online Move InVery unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.
Andrea G | Overall ExperienceThe staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can’t do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!
Maxine G | First ImpressionsGreat facilities and location was convenient 👏 quick checkout with great staff 👍.
Henry K | Overall ExperienceIt went from 34 dollars to 56 real quick
Joshua B | First ImpressionsMy experience with storage and truck rental services at this facility have been great. Thank you.
Shannon B | Overall ExperienceThere was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.
Jeremy G | First ImpressionsI moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommend
Brian v | Overall ExperienceI have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.
Juan V | Overall ExperienceAlthough I only had a month I had a great experience!!
Esperanza S | Overall ExperienceNothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.
ANTHONY F | First ImpressionsVery happy with the service and professional staff! Recomendable to people in need for this service!
Carmen G | Overall ExperienceU-Haul employees were very helpful and friendly. Facility was clean and well organized.
Scott S | First ImpressionsAgent was knowledgeable and competent.
Juan V | First ImpressionsThank you
PAMELA S | Overall ExperienceGreat service. Nice staff.
Carlos G | First ImpressionsThis location was wonderful! Every staff member helped make this process as smooth as possible!
Heidi P | Online Move InManager Eric is a great helpful person. Him and his crew do there job really well
Gary m | Overall ExperienceNo issues! My belongings were secure and safe. Never had an issue. Closed out my agreement in seconds! Will use again if needed. Thanks! Monica
monica l | Overall ExperienceEverything went well except I had several issues with my unit being locked for no payment but I was using it for a free month. Then when I vacated the premises I got a few calls/emails stating that I owed money and had a late fee. Other than that everybody was really helpful and able to assist me with my problems I just wish I didn’t have the problems to begin with.
Abigail T | Overall ExperienceErik and his team do an amazing job at this facility. Although my wife and I moved to Washington State in Decemeber, I felt safe knowing that is unit so secure. The only thing I would have like to been able to do was provide a credit card authorization to have one of our friends who picked everything up OR utilize the credit card that was already on file since we were being auto-debited each month.
John V | Overall ExperienceI rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.
Enrique R | First ImpressionsMy experience here was so good!!!! I haven’t seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.
LAQUALA T | First ImpressionsThe staff at the Atrisco location we're professional, helpful and friendly. We highly recommend the Atrisco location
Isabelle Q | Overall ExperienceThe small metal bars at the edge of th loading dock are trip hazards. Otherwise all good
kent m | Overall ExperienceGreat place easy in and out!
Thomas F | Overall ExperienceMy only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor it
Tammy D | First ImpressionsJerry Garcia checked me in. He was professional, helpful, and thorough.
Lorelei K | First ImpressionsI DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMEND
Jocelyn H | First ImpressionsDidn’t deal with staff but everything went great.
Pauline b | First ImpressionsGreat job! Very helpful and professional.
LISA V | First ImpressionsVery helpful and patience you get a cookie and I will tell everybody good and clean place to go
Patricia H | Overall ExperienceHad a problem accessing the unit, because there was no "access authorization" for my alternate user, and the person there would not let him or my movers into the unit. The online paperwork did not ask for that.
Pam P | Online Move InAlarms are too loud and ring way too often. Are you trying to ruin our ear drums?
James B | Overall ExperienceNone
Jeffrey D | First ImpressionsJonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellent
sandy t | First ImpressionsBest in town!!!!
rodney s | First ImpressionsIt’s hard to get big items through the little door when the sliding door gets locked, after office hours, etc…
Bree o | Overall ExperienceLast time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.
Stephen L | First ImpressionsWe arrived at the storage facility a few minutes before 9 am as we had scheduled movers to come at 9 to help us move the contents of an apartment. We were not able to enter with our access card. There was another man who had been waiting there since 7 am also, unable to enter. When that man saw an employee, he asked to let him in. The employee yelled back from the parking lot " just swipe your card" when the man responded that he had, the employee said "you probably didn't pay". At that point I said,"I can't get in either", to which he yelled "did you pay?' I said yes, to which he said sorry I have to move these trucks, you're just going to have to wait. When my movers arrived, I again implored him to open the facility, since the movers were paid by the minute. The employee then did open the main door, and said if you open your unit it's going to alarm, and I can't deal with it until later. We moved out our things, and when we were getting close to the end, I went to the front office and joined a long line of customers, and when I arrived at the service counter, I asked to close the account. The same employee asked if I was finished moving everything, and when I responded we are almost done, He said you can't close it until you are completely finished. I asked "would I have to wait in line again while my movers stand by waiting?" He said, yes. The fact that your storage facility is supposed to open at 5 am according to the sign, but didn't open until after 9am, and the rude unhelpful behavior of the staff is why I'm giving a poor rating.
Andrew K | Overall ExperienceStaff was very helpful and through!! Would definitely recommend!
Vanessa K | First ImpressionsEveryone was so helpful and extremely nice. Loved the great customer service - that is key to a successful business. Thank you for employing such great staff!
geraldine t | Overall ExperienceIsaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.
Alexis R | First ImpressionsTelephone customer service for those without internet should be easily accessible!
Jerald S | First ImpressionsGreat customer service workers were very friendly keep up the great work
Jennifer D | First ImpressionsUhaul made my experience from moving one state to another state very pleasant
Ed D | First ImpressionsStaff are friendly and knowledgeable. The facility is well taken care of and secure.
SARAH O | Overall ExperienceStaff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).
Amber G | First ImpressionsI didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..
Krystle T | Online Move InWe disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PM
Danielle T | Online Move InVery satisfying. Very nice facility. Very helpful and courteous staff.
ARTHUR A | Overall ExperienceEric and his staff were professional and VERY helpful.
debbie R | First ImpressionsWas told my unit didn’t have water damage done to it but it unfortunately did have water damage to some of my items.
William D | Overall ExperienceThey were really helpful with me finding directions, setting up my storage and extension on my trailer
Timothy W | First ImpressionsWas impress with vehicle
Filimon P | First ImpressionsFantastic customer service!!!!!
Samuel W | Overall ExperienceWe were promised access to our unit but the Uhaul facility was not properly working and there was no access to get in. There were about 15 trucks outside. I called Erik, the general manager, and was very disappointed with his customer service. He denied helping all of us get access and said that we could come back tomorrow if we wanted. Some people had to leave because they had to return their rental trucks. We were outside of the building for about 2 hours calling customer service and trying to figure everything out until the manager finally decided to show up and open a door for everyone. We had to fit our very large furniture through a normal sized door... It was a complete nightmare. I am never using your services again and will make sure to let everyone else know as well.
Nicholas S | Online Move InThe staff is always very helpful! I haven't come across a single issue. Very reliable and pleasant.
rudy A | First ImpressionsVery quick and easy. Very reasonable rates and terms.
Angela M | First ImpressionsGreat service, great facility and staff. Thanks.
Bob H | Overall ExperienceFriendly staff. Efficient service. Highly recommend.
Samuel W | First ImpressionsIt took over twenty minutes to find a storage unit. The unit is very dark had to use a flashlight and that’s not helpful. Elevator was extremely slow. Staff not friendly and they could not stop looking at their cell phone while talking with me. Very rude behavior.
Edwin H | First Impressionsvery satisfied overall
Francisco b | First ImpressionsI was promised a month free and told that is what will happen. I can’t get my items into the place because off all the piles of pallets in the way. So I left and went back after closing and some decent rest. But pallets were still there and the big door wouldn’t open. I hope I am not charged another day for my truck. But the service was great. Friendly and lots of people ready to go.
ANNALISA S | First ImpressionsVERY CLEAN AND WELL MAINTAINED. I WILL BE USING THIS STORAGE FACILITY AGAIN WHEN NEEDED.
LAURA A | Overall ExperienceThey are the best Uhaul Crew I have ever rented from. Would highly recommend them.
Beverly M | First ImpressionsI have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NM
Timothy C | First ImpressionsStaff very professional, helpful, and knowledgeable.
ARTHUR N | First ImpressionsGreat and friendly customer service
Kourtney D | First ImpressionsI had some bad luck with the shipping of my U-Box and Erik proactively gave excellent customer service from the gate. Things in life don't always go smoothly and accidents happen but when a company treats you like a valued customer and tries to make it up to you when things go badly on their watch it really makes all the difference.
Colin S | First ImpressionsStaff is very courteous, friendly and professional! The facilities are very nice
MARION E | First ImpressionsExcellent and quick Customer Service.
WESLEY C | First ImpressionsGreat prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free 🔐. Thank you U-haul for letting us store our belongings between our move. Tahseeanna
MELISSA M | First ImpressionsOnly downside is there is only one elevator
ANDREW P | Online Move InJerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.
DANIELLE S | First ImpressionsGreat and easy process
maria T | First ImpressionsOutstanding facility and staff. They will go all out to help you.
Murthy K | Overall ExperienceExcelente atención al cliente siempre resolvieron mis preguntas y volveré a rentar con uhaul cuando nesecite y por supuesto lo recomendare con familiares y amigos
Lorena A | Overall ExperienceGreat experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.
Steven B | First ImpressionsGreat staff and clean facilities.
David R | Overall ExperienceThe day I picked up the key was The worst I thought I would never experience. I had already been there for an hour waiting for the phone to be answered by a customer service representative and finally when I had to lie and say that I was in an accident or something and got a hold of someone he could not even figure it out and the whole process took me three hours and I did not get to move that night I’ll start my move which I really need to do because the next day was more like the worst day having to run around back-and-forth between the three jobs that I have been trying to get everything moved out so I don’t have to pay more than one days dues and now You’re telling me $96 is what I owe and that is way too much if you don’t want to be free for me after what I had to go through
Mikal c | First ImpressionsVery reasonable prices. Early 5am access to storage perfect when you have insomnia.
LAURA A | First ImpressionsThank you
Ana K | Overall Experiencethey made sure i didn't get the free month for moving into a new unit
Denise P | First ImpressionsVery great experience boarding with them. The prices were reasonable, the unit was clean, and they had several services available that were very helpful. I highly recommend storing with them.
Cailey W | Overall ExperienceWow so nice and On it!,!!!
Erin L | First ImpressionsStaff was very friendly and helpful. Facility was clean and well maintained. Felt safe and secure. Our storage unit was on the third floor but the elevator made the access painless.
Mark S | Overall ExperienceMoving was easier, they let us use their dollies!
Andrew S | First ImpressionsFriendly staff, quick and easy to achieve what I needed.
danette p | First ImpressionsI felt secure storing my belongings at Uhaul. Everyone was very helpful. Thank you.
Brenda S | Overall ExperienceJonathan was a great help, very professional and was an amazing help when needed.
Ann M | Overall ExperienceThank you.
Patricia C | Overall ExperienceStaff well informed, helpful and courteous
Mark S | First ImpressionsThe staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.
Bobby L | First ImpressionsWe secured the rental online. When we got there the unit number wasn’t working with the alarm system. We Ended up having to go into the office and get assigned a new unit. The large double sliding doors do not work with our code only the single door, which makes it difficult to use any type of moving device such as a dolly, or cart or mover anything large through the single door. The 3 day we went to the rental there was a tag in the unit which said we were denied access due to non payment. Obviously that wasn’t correct as we had just secured the unit with a full months payment 3 days before. Again Had to go to the office to gain access to our unit. Only then we’re we told that we had to use the provided lock, not a personal lock which we had placed in the unit. The security seems good, but hoping we have no more problems and it would be nice if the double sliding doors would open with our code.
Joseph R | Online Move InThis place treated us great! Not every u haul dealer does that. Thank you
Bill L | Overall ExperienceVery nice and the place looks great.
Jennifer J | First ImpressionsI had just moved down from Denver and the guys that where at the front desk where very helpful! They helped me with all my needs. They where quick and neat with the entire process! They explained everything very clear.! Great service and will be returning with any of my uhaul needs! 😊
SERGIO B | Overall Experiencevery helpful staff!
Bill L | First ImpressionsAll of the employees at this location were phenomenal. Always helpful, always friendly and always ready to help when needed. Very pleasant experience all around. Thank you guys for everything.
JEREMY M | Overall ExperienceI love this place every time I went there. I thought the cleanliness was always there and just felt sucked. They communicated well with my bill and just love the availability of carts to move your items was a major plus.
Robert S | Overall ExperienceThe gentleman who worked with me did an amazing job. He was very well knowledged and was very helpful during our crazy and stressing situation. I feel much safer having my stuff stored at this location. Great job with your team.
John V | First ImpressionsTop notch professionals staff this facility. It's the cleanest one yet and I've used several. Very courteous and helpful. Clean facilities and areas. It was a pleasure. I'll be back...
Wendy B | Overall ExperienceIt was very busy for a Tuesday.
holley w | First ImpressionsErik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...
Nicolas L | First ImpressionsThank you for making it work for me at the end of my transaction.
Yudiesky G | First ImpressionsVery helpful staff they go above and beyond to help the customer.
Michael P | Overall ExperienceDaniel is very professional and goes above and beyond to make sure the customers are satisfied. Very pleased.Very grateful.
Melody G | First ImpressionsAlthough the storage unit and almost all staff was great, there was one staff member who acted very unprofessional. His name is Jonathan Sediillo, from the I40 and Coors location. I am unsure if he had a bad day, but he was rude, impatient, and condensending. He definitely left a bitter taste in my mouth.
Mayra E | Overall ExperiencePerfect experience
Susan J | First ImpressionsEveryone who helped us at the facility went above and beyond. Both Silas and Jonathan(spelling?) were doing their very heat to make the process as easy as possible for us while we were driving in from out of state. Jonathan went as far as walking us through the on-line move in process when our signal made the system glitch. We can't express enough how grateful we are!
Jamie H | Online Move InI bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn’t understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.
Michelle A | First ImpressionsThe workers were knowledgeable and friendly. It is so convenient moving stuff into the storage with their trolleys.
SARAH O | Overall ExperienceEvery thing went good with the paper work and moving in.
David A | First ImpressionsWorker did a great job
Ken H | First ImpressionsAwesome new place, the staff was very friendly and informational and helpful. Also really appreciated all the moving carts, big help in moving up to the second floor. Great big area for backing in trailers, uhauls, etc. Will defintely recommend this uhaul...
Veronica G | First ImpressionsStaff was helpful, and they were also thoughtful enough to have moving equipment available. It made moving into the storage very easy.
SARAH O | First ImpressionsThank you
YVETTE Y | First ImpressionsI love using uhaul the staff is always nice and friendly
Donna m | First ImpressionsAll staff were professional , friendly , knowledgable and helpful.
erik a | First ImpressionsThe help seem to be money hungry.
orlando o | Overall ExperienceExtremely nice facility and staff. I highly recommend them!
steven h | First ImpressionsA little too much pressure to buy something from U-Haul. Fortunately, had my own lock. Felt misled as to insurance coverage. Overall, good experience.
Michael L | Overall ExperienceI do find it a bit conflict of interest that you are required to buy a Uhaul lock (though it is nicely discounted). If you.use another lock, they will lock you put of your unit until you buy thier lock. On my case I had recently become homeless (it's better now), and I was surviving selling items from my unit. I could not afford thier lock, and they caused me to lose sales. They were unsympathetic, even with other people arguing for me. Crappy policy. Oh and if u lose they keys to.thier lock whichl they force you to buy, they can't help you. Call locksmith at your own cost. Aside from that one thing, we s home site., security and staff.
Stephen L | Overall ExperienceClean, super helpful
David W | First Impressions