Customer Reviews for U-Haul Moving & Storage at Dairy Ashford

Rating:

5.0

Daniel and cc was so excellent in helping me and getting through my hard times very understanding and I love everything about them thank you so much uhual staff for everything

Rating:

5.0

Excellent customer service. The van I used was significantly larger than I expected so I managed to complete my move in one trip. Van was in excellent condition. All round great experience!

Rating:

1.0

By Having a professional non racial manager that doesn’t accuse people of stealing dolly's and being argumentative in front of there kids. Worst place ever! Especially for me being out of state.

Rating:

5.0

Keep doing what you are doing 👏 👌. There are plenty of rental places around you all, but your agents, their service, and conditions are excellent. Keep it up!!!

Rating:

5.0

Everything is good

Rating:

5.0

Love it

Rating:

1.0

The employee was not in office when we need help during business hours. We also wait 20 to 30mins for employee to return no one showed up. Also I don't like the fact that they can't help you in you lose you storage key

Rating:

5.0

U-Haul team, I forgot my thermos in the cargo van. I would appreciate it if you would save it for me. I will pay tomorrow for the thermos.

Rating:

4.0

I reserved pads and at moment of pick-up (office was closed and I did it through the app) the pads were not included

Rating:

5.0

Good

Rating:

4.0

Not much, everything met my expectations. Thank you !!

Rating:

3.0

HOW ABOUT SECURITY CAMERAS OF SUFFICIENT RESOLUTION TO CATCH THE MASSIVE BREAKIN. How 'bout employees that don't threaten you with the Police. How 'bout employees that are not worried about getting home a few minutes late and that don't DENY ME SERVICE HOW ABOUT A GD WEBSITE FOR FREQUENTLY ASKED QUESTIONS ?? HOW ABOUT YOUTUBE ORIENTATION VIDEOS ?? How about bouncing customers with a million questions to CENTRAL CUSTOMER SERVICE INSTEAD OF MAKING ME WAIT ??

Rating:

2.0

For Customer ORIENTATION, I believe you need an Introduction, Overview & Frequently Asked Question 1 to 3 page sheet (handout & web) FOR BOTH (a) Trucks (b) Storage (and (c) as a SALES AID (not necessarily a give away but a Branch Laminare Sales Retail Tool). U-haul SHOULD also have YouTube videos especially for Trucks: (1) I have had to wait 50 minutes to RETURN A TRUCK because a customer was asking hundred questions initial questions. You want Customers know Ins & OUTS; BUT, IT SHOULD BE MORE STREAMLINED.. FORGET THE APP, Web site pages (also on the APP,). (2) YOUR SECURITY SUCKS !!! !!! 25 out of 482 Storage Units damaged and/or broken into at S. Dairy Ashford branch, Houston TX.. The CAMERAs caught faces, vehicle, and license plate. THERE WAS NOT ENOUGH RESOLUTION (clarity) for them to be useful.What The Hell ?? !! ?? THERE NEEDS TO BE CHOKE POINTS WHERE CAMERA QUALITY IS OF SUFFICIENT RESOLUTION (both a HIGH & LOW resolution system !!!

Rating:

1.0

This was a horrific experience for me, not necessarily because of the store above but just the overall Uhaul customer service and the way I was treated. I originally had a truck from the Uhaul Dealer at Copy & Postal 2386 S Dairy Ashford Rd, Houston, TX 77077 and upon my arrival at 5pm when my truck was guaranteed ready, the owner told me the truck was there but full of someones stuff and he had no key. He then proceed to yell with me and deal with it, and I had to walk across multiple roads to get to the Uhaul above. At this store, they would not give me a 10' truck either and instead told me I had to get a bigger one and pay more if I wanted one, even though the guaranteed truck wasn't ready, and they told me I needed to deal directly with the guy I ordered from. After numerous back and forths between stores, I ended up just getting the larger truck and having to pay more for a truck I didn't order and wasting two hours. Don't recommend either store - Rude employees who are unhelpful

Rating:

1.0

They have broken into my storage two times.people stay away from this storage place.

Rating:

1.0

I WAS REFUSED SERVICE. THE POOR, POOR OVERWORKED CLERK (C.C. OR SIERRA) CLOSED MY SCREEN RECORD. SHE REFUSED TO RE-OPRN IT WHEN I REQUESTED TO RENT ANOTHER TRUCK

Rating:

4.0

N/A

Rating:

5.0

Daniel, Crystal, and CeeCee were all very courteous, accommodating, patience, knowledgeable, and very relating as they provided services and information during my truck rental and storage rental. Thank you all for making my U-Haul experience smooth and easy.

Rating:

5.0

The Uhaul staff was very helpful and knowledgeable. Very clean facility, and I especially appreciated the available clean restrooms for clients next to the storage area. Excellent! Thank you.

Rating:

5.0

Excelente atención y buen servicio, 100% recomendado

Rating:

5.0

Everyone was very helpful and generous

Rating:

5.0

Fast friendly check in, check out!

Rating:

5.0

Thank you all for keeping my belongings safe and secure

Rating:

1.0

Items were stolen

Rating:

3.0

Very rude personnel. Wasted more than 30 mins in the check in process

Rating:

5.0

Awesome staff ! Thank you for your help these last 3 years !

Rating:

1.0

I picked up trolley on Saturday paid for one day and was supposed to return Sunday before 5 but I wasn't able to come out so I return it on Monday at 4 , I thought I was supposed to be charged 1 extra day but I was charged for 2 extra days. I'm not happy about that.

Rating:

5.0

All is good! Highly recommend it!!!

Rating:

5.0

Customer service is the best. Very courteous and professional.

Rating:

5.0

I liked she gave me a lock. Good business practice. Liked multiple entrances, away from busyness. Liked sales office vending supplies, boxes, & truck rentals. Sales brochures & site map were excellent.

Rating:

5.0

The manager had a awesome name and was super nice

Rating:

5.0

good price

Rating:

5.0

Staff was awesome and very helpful.

Rating:

5.0

Keep people like Ms. Cindy around and your company will continue to flourish! She's the absolute BEST!!

Rating:

5.0

Ms. Cindy is THE BEST at what she does. We were customer's for the past 4 almost 5 years and truly appreciate Ms. Cindy for how well she treated my family and I. Your company should be honored to have a wonderful asset like Ms. Cindy working for Uhaul. Because of her I've recommended numerous people to your Dairy Ashford location. Thanks!

Rating:

5.0

It was really nice that the workers were friendly and gave me water on a hot moving day. He didn't have to, but it was well appreciated! It was a plus that the equipment was well maintained :D

Rating:

5.0

N/a

Rating:

5.0

They went above and beyond especially the Manager Daniel

Rating:

5.0

Everything was perfect thanks for everything.

Rating:

5.0

Mrs. Cynthia is the absolute best when it comes to management.

Rating:

5.0

The energy of these two people are definitely needed around the world. They were very informative about every concern I had and assured me 1000% on my options. I cant remember their names but hers started with a C (she had the most comforting energy EVER she even made my baby smile and he's not a smiling baby, lol) AND THE GUY HAD THE BLUEST EYES of the clearest ocean on a bright sunny day( I felt like swimming, lol). They were warm and welcoming (I hope he knows that his training day was a day turner for me), I felt like home just being there. I hope I am able to see them again next time I go. HIGHLY RECOMMENDED LOCATION!

Rating:

5.0

They people working there were so sweet and friendly Great service

Rating:

3.0

Staff could be a little friendlier.

Rating:

1.0

These are some crooks, be very careful. They upgraded my truck on their own and then charged me for it. Also. I requested a dolly, it wasn’t in the truck. Yet they charged me for it.

Rating:

5.0

Very professional..fast .. friendly. The young lady got me in and out!!!

Rating:

5.0

It would be more convenient if the vehicle was filled up with gas all the way up on checkout to make it easier for keeping track of gas usage/filling up.

Rating:

4.0

Even though the hours changed from being able to access until 10pm to being able to access being stopped at 7pm everything still worked itself out. Also my move out date was not 8/4/23 it was 8/2/23 idk how that happened but I like the place pretty well never had a problem at all.

Rating:

5.0

Front desk/resident personnel was outstanding!

Rating:

5.0

Very nice clean and friendly staff

Rating:

5.0

Love this place

Rating:

5.0

N/a

Rating:

1.0

The roof on the truck needs repair. My things were extremely wet!

Rating:

1.0

This truck was old and had a bad engine, the check engine light was on during the whole drive, I had some performance issues with the truck, the AC kept going on and off during the drive and I was soaked with sweat and the humidity was terrible, I had trouble breathing. I took photos and called uhaul customer support and they didn't do anything.

Rating:

3.0

The person wasn't pleasant to deal with.

Rating:

4.0

Associate was very helpful and accommodating. My one issue that I had with the experience upon returning the truck is that my truck was due back by 5:40p. I called around 5:10p to let them know I would be there no later than 6:00p due to traffic and travel (per my GPS). She made me aware that I would have to pay for another days rental just for an additional 20 minutes. She suggested I keep the truck until the next day since I'm already being charged for it. I was highly upset, because when I got there the next morning, the GM did make me aware that there was a 15 minute Grace Period and she let me know as long as a person calls, they can work with them as long as the time is not excessive. I let her know I did call ahead of time, but the associate was insistent on me paying for an extra day behind a 20 minute delay. She did not offer to adjust the total or reimburse me for the extra day rental even after explaining the situation. This really did not sit right with me.

Rating:

5.0

Ashely and staff are very professional. I rented and used trucks for moving on more than one occasion. It always went well. I’ll always use this location as my go-to for moving and storage! ❤️

Rating:

5.0

Continue doing what you doing.

Rating:

5.0

The lady at the place was so helpful and kind.

Rating:

5.0

Well when I got the truck is was not on a half of tank and stated that she wanted the truck back on a half of tank I have pictures of before and after and now want to charge my card 72.00 extra dollars after I paid 54.00 on Friday something is not adding up

Rating:

4.0

NA

Rating:

1.0

I originally booked the truck for 3 hours, from 11:30 until 2:30PM CST. Reservation number 88968255 However when I arrived to pick the truck up, the lady at the counter told me I would only be able to have the truck for an hour, and told me that she could look for another truck near by for me, or cancel the reservation. This was my only day off work and I had a limited window to move what I needed to move, so I could spend time chasing a truck I already reserved days in advance, at that location, for a set time frame. Second, she did not have the appliance dolly I had rented, and her attitude was generally trash, and you could tell that she did not want to be there, and did not want to do anything to help. That's all I got for my previously booked 3 hour window to move a fridge: 1 hour instead of 3, no dolly, and a bad attitude, and I got it all for the "low" price of almost $100 for the rental, mileage, and fuel. Please have someone reach out to me as I do not believe this reflective of how you want your employees to operate.

Rating:

3.0

I got charged $15 for 30 miles use of a pick up truck. The gas gauge barely moved after I returned the truck.

Rating:

5.0

Excellent customer service. Although the employee was not feeling well she handled everything with professionalism and courtesy. This is my second time getting a vehicle from there and I will continue doing so in the future.

Rating:

5.0

Really nice and friendly people at this location

Rating:

1.0

I had the worst experience with this U-Haul I made my reservation in the U-Haul the worker did not verify my information I was leaving a very abusive relationship and they sent my information to my husband cause she did not verify my information so he knew where I was then I was 10 minutes late picking up the truck cause I didn’t have transportation and they said I was to late and the truck I rented was gone and told me to go across the street very rudely so I did and he had a truck but it was old and only went 50 and he was rude to after it was all down hill I will never use U-Haul again I will not refer anyone to U-Haul cause this company does not care about it’s customer’ at all 🤬

Rating:

5.0

Cindy was very helpful and pleasant.

Rating:

3.0

The last time we went there. there was urine in the elevator. Forgot to tell the stuff sorry really need to put a camera in there.

Rating:

5.0

My only problem was with the so call moving company Exquisite. They left us in a bind. The owner Steve was very rude and difficult. His people never showed up. This put us in a bind having to unload the truck by ourselves. I would not consider them a "Five Star" company as quoted to me by the Uhaul representative.

Rating:

3.0

I haven’t been a customer but one day ask me after 30 days.

Rating:

5.0

Friendly staff willing to help with anything

Rating:

5.0

The staff present at the time of move in at this facility was very helpful.

Rating:

4.0

1/14 I could not get in my storage because it was double locked, my lock and Uhaul lock. I went to the office to ask the young man for the key. He said that we are not responsible for your key. I explained to him that I didn't purchase Uhaul lock. It cost me $159 for the locksmith. I would like reimbursement.

Rating:

5.0

The process went smooth not to long and the young lady was really respectable and Polite

Rating:

5.0

Was provided with great customer service, in person and over the phone! Thank you

Rating:

5.0

Recibí muy buena atención al ayudarme con me petición, les doy las gracias.

Rating:

1.0

The unit was not large enough and I have items stored outside my unit door. There were some expensive items. U Haul threw the items out without any warning or notice. Will never use U Haul storage again. Also the hinge came off the door on unit 266.

Rating:

5.0

Staff helpful!

Rating:

5.0

Not sure why there’s bad rating and reviews but I had a great experience and was very happy with how helpful the staffs were. This place is very secured as well and I would highly recommend this storage facility to anyone who is looking.

Rating:

5.0

From start to end, great experience

Rating:

3.0

The price for the 15’ truck was a higher price advertised elsewhere

Rating:

4.0

Overall it's a good business which is widely used, however the staff I encountered could be much more pleasant.

Rating:

4.0

No good lighting inside the actual unit

Rating:

5.0

Staff very friendly and helpful.

Rating:

2.0

Lo malo fue que me pidieron dejar un depósito en la cual me dijeron que me lo iban a de volver y no me dieron mi reembolso

Rating:

3.0

Im not sure why im being text the survey again i already did it once. Its clean and secure, but the elevators weren't working and for people with disabilities this is a problem and for the movers as well. I also had to wait because something happened with the computer were they had to correct the unit that I was given other than the elevators and that it was just like any other u-haul store.

Rating:

5.0

My things were secure,that is good.

Rating:

3.0

The elevators were broke, and for anyone with disabilities definitely an issue. Other than that it was clean and courteous service. Also a computer issue were units got mixed up somehow but was fixed.

Rating:

5.0

Not sure why I see negative comments about poor customer service but I thought the staff were super nice and helpful. I rented a storage space there and Cynthia was super sweet. She answered all the questions I had and did her best to get me the deal that I wanted.

Rating:

5.0

The best storage facility I have ever used.

Rating:

1.0

Customer service was trash

Rating:

5.0

The lady I spoke to was very helpful with my move out.

Rating:

4.0

I would give 5 stars, however, on the day of my scheduled move the elevators weren't working and my unit was on the 2nd floor. The employee at the storage was aware of this and didn't inform me. I had to reschedule and lost my security deposit with the moving company. U-Haul did compensate part of the deposit.

Rating:

5.0

I parked my trailer there for a few months, everything went as expected.

Rating:

5.0

Friendly, knowledgeable staff with well maintained facilities …

Rating:

5.0

Good location, clean and csafe

Rating:

5.0

Love Cindy and Love Rick! Rick passed but you know what a beautiful Man and Family he created! The Best!

Rating:

3.0

My storage unit had a huge leak & water seeped into my unit when I was moving out.

Rating:

2.0

Need new employees with better attitudes! I got charged for a convenience fee because of the website didn't work properly when I tried to return the rental truck and your rude employee going to tell me oh well you just got to do is go online you don't have to put in a code so evidently she doesn't know y'all website and I got charged the convenience fee and had to call another facility to have my money refunded

Rating:

5.0

I love this location and everyone is always so nice friendly

Rating:

5.0

Great staff, a location that was convenient and secure in all ways.

Rating:

5.0

All's well

Rating:

5.0

Couldn’t have asked for better service, thank you!

Rating:

5.0

I’ve been a customer for several years at this location and have found that customer service is great!

Rating:

5.0

The staff and management were awesome

Rating:

5.0

Great staff

Rating:

2.0

Management was not up to par employees were very disrespectful and unhelpful

Rating:

5.0

............

Rating:

5.0

Hated to leave great staff and location

Rating:

5.0

I found great rates and availability for a parking space, staff are very friendly and tentative. Would definitely recommend this business.

Rating:

5.0

No problems with this facility. Great job U-HAUL!

Rating:

5.0

I know my furniture was in a safe place! Its not my first time renting with U-haul, I"ve rented Teucks, Vans and Storage Areas many time. Its just a good safe place.

Rating:

5.0

Very friendly, fast and helpful

Rating:

3.0

The customer service I was offered when I first wanted to rent the unit was great. However, some customer feedback for you that may help you because it probably means I won’t be using this location again. The door to my unit did not fully open from when I first rented it and I was told by two members of staff that a work order would be in place to fix it. This made moving challenging because we kept having to prop the door up. I came back twice to ask for this to be resolved and it never was. Needless to say I was able to work around it but for the inconvenience it didn’t leave me feeling positive. If it takes two months for a work order to be put it and it doesn't get fixed, it doesn't make me feel I'll be recommending it to another person.

Rating:

2.0

Customer service from woman was not good at all first impression.

Rating:

5.0

Everything was great just hated the location and area of Alief.

Rating:

2.0

The individuals running the shop aren't professional and act like they don't know how to properly conduct business. I had to send an email to ensure that they removed me from their storage log once I moved out. Took them approximately 20 days and they tried to charge me. Someone should make sure they aren't taking advantage of Customers.

Rating:

2.0

elevator dirty, dark hallways, light sensors did not work. I let office know multiple times

Rating:

5.0

I will use it again if I need a storage facility.

Rating:

1.0

This place was the worst place ever and would never rent from this place again. The faculty was ok except the girl names Cynthia she was really mean and rude and caught an attitude with the customers.

Rating:

5.0

Excellent

Rating:

1.0

I left due to the fact it was not climate controlled. The light sensor come on as you are leaving. I paid for the month of May, moved out a week later. Still got sent an auto draft. Need new staff.

Rating:

5.0

Excellent customer service. Iam very satisfied with the smooth transition

Rating:

1.0

Not a good experience with this place at all. I will never go there or recommend this place to anyone.

Rating:

4.0

There was only one thing wrong. Some things were damp and moldy but that could have been from Harvey with power down or just a lot of excess moisture.

Rating:

5.0

👍🏼

Rating:

2.0

The office is still contacting me about reoccurring billing for a storage I moved out of a month ago.

Rating:

4.0

The only issue I have is that I closed out the storage unit on 3-25-19 and didn't receive the email confirming the account was closed until 4-7-19. Also not given a prorated refund.

Rating:

1.0

Was told I would have access to my unit until 10 PM. Came at 6 on a Sunday and could get no access and no one to help me for over an hour. Manager not reachable. I had an 8 PM move out deadline missed

Rating:

1.0

Bad customer service.

Rating:

5.0

The Managers where very helpful and nice. loved this location. will return agian.

Rating:

2.0

Unfortunately I had some bad experience with location. 1st, my storage was block by AC unit so wasn’t able to get my belongings. 2nd, when I finally moved out of storage and I told the GM days later

Rating:

2.0

After years of having an internal climate controlled unit my unit received significant water. I lost so much. Insurance is useless they don’t call you back. Very poor quality of service.

Rating:

5.0

Housed my few precious Harvey remanents.

Rating:

2.0

I’ve been receiving certified mail for 2 months for a storage I do not have! This has yet to be taken care of! This location is the worse!!!!

Rating:

2.0

It wasn't the computer trouble that double and triple charged me into overdraft that led to me leaving. It was the unconcerned, unresponsive, unavailable and unprofessional employees that did it.

Rating:

5.0

Very pleased with service and personnel.

Rating:

5.0

We had an excellent experience renting a storage unit here on Dairy Ashford. Workers were very nice and helpful.

Rating:

5.0

Cindy at Dairy Ashford and Mandy at Athens North Avenue War excellent employees that helped me throughout my moving experience I recommend them to be given a promotion

Rating:

5.0

Great personnel front desk. Thanks

Rating:

4.0

Thank you. Very friendly staff.

Rating:

1.0

The hours are horrible. I had a really hard time access my storage as I work during the day and need the ability to move in the evenings. This location does not allow that as it closes at 7pm.

Rating:

1.0

Terrible customer service. The day my contract was up the storage facility was closed. I removed all my items the next morning and was charged over 800 in fees after the fact. Also, there were

Rating:

5.0

Nice storage facility. No issues accessing the property at any time.

Rating:

5.0

I have been a customer at this facility since 2012 and have used their vehicles and storage spaces. They always gave me good service. I'll be back!

Rating:

5.0

Friendly and very helpful management

Rating:

5.0

Y’all did well. Customer service was excellent.

Rating:

5.0

I moved my belongings into storage following the flood from Hurricane Harvey. The staff was very friendly, helpful, and generous in accommodating my needs during a busy and stressful time.

Rating:

5.0

Very friendly employees and always helped when needed.

Rating:

1.0

The staff at this location are very very disrespectful and rude. They completely lack the fundamentals of quality customer care. Also, the phone is never answered.