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CRAIG CATESCustomer Reviews for U-Haul Moving & Storage at Dixie Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
unit was sound but with 110151 miles the interior was rough. everything else went fine
Steve BrownIt was fine. The checkout process was tough bc we had to park the truck in a tight space and still somehow take pics of the sides of the truck???
Krystal DellerTruck hadn’t been swept out and was on E when picked up.
Amelia AckermanHad a hitch installed, they were fast and friendly. Associate mentioned how much time he took to make sure it was absolutely perfect.
Daniel GavinSubsequently to this my brother had hurt his back moving our furniture because the needed supplies were not available. I am highly disappointed with Uhaul at this time
Elizabeth TinocoSeveral different franchises assisted me along my the way. Nice job
bob oshaughnessyGreat customer service
Debbie Bakerfast service
Paul BrownI chose to do on line check out of my truck. I have a temporary drivers license on paper until my drivers license card comes. The on line check in would not “take it” since there was no bar code. It would have been nice to know this up front. The truck I was assigned was blocked by another truck. Luckily there was staff on site to take care of both these issues (esp moving the other truck out of the way? What if no staff were on site??
Suzanne BrungsGreat service from this location as always.
Charles DietzThey where very helpful and also bought my boxes back that where left over.
Darrin` HaigisStill waiting on my receipt
Alan HarrisVery professional and friendly female employees not so much with male employees. But overall I am impressed. Thank you
Dave Hoskinds | Overall ExperienceOver charged when dropped off
Mark WilminkJeannette was Great! I think that’s her name! I’ll definitely use y’all again👍🏼
Melissa PerkinsIs good
Nike MakikaThanks you
Jean Pierre MboCheck in and check out was very smooth
Pam HillTrailer was ready to go when I arrived and agents were very helpful. It made the move seamless. Thanks!
Doug CriglerBe honest about the rates. I got online did a “quote”. Mileage was “quoted” at $0.49 but I was charged $0.99 a mile. My rental cost DOUBLE what I expected.
Melissa RobinsonStop trying to nickle and dime your customers to the bank to make money
Blaec WalkerSODA OR SOMETHING STICKY HAD BEEN SPILT ON HEAT CONTROL KNOBS, WERE HARD TO BREAK LOOSE AND TURN ON. THE WINDOWS ON THE INSIDE WERE VERY DIRTY. HAD TO CLEAN THEM. IF THEY LOADED THE VAN, I WOULD HAVE HAD TO PAY FOR THAT. WITH THE MONEY I SPENT TO USE THAT TRUCK IT WOULDN'T HURT UHAUL TO LOAD IT WITHOUT CHARGING. THE CAR HAULER HAD ONE OF THE RACHET STRAPS THAT WOULDN'T TIGHTEN UP. IT JUST KEPT TURNING.IF A COMPANY WANTS TO CHARGE THESE KIND OF PRICES, THEY OUGHT TO MAKE SURE EVERYTHING IS CLEAN AND WORKING CORRECTLY.
louise postonThe general manager service was excellent friendly helpful all around a great place and environment
dj MARSH | First Impressionsi cant get into access unit sitting outside with bunch stuff in my uhaul
Christina Vickers | Online Move InWell I walked into the facility and couldn't find anybody. I walked around saying "hello" and after 6mins as I was walking out someone appeared. They asked if I was returning and I said "yes" and they said your all set. Never checked to see if any amount of money would be refunded. She said there wouldn't be. I returned the truck 1 day early. If someone could look into it it would be great.
Karen refTires had very little tread left and with rain in the forecast, was a little concerned towing. During the trip, driver's side running light quit working.
Brad McCordMy movers were great. Thanks for all the help and great work
Devin WatkinsStaff was great to deal with. Both check in and check out process was very quick and easy. I’ve rented from the location in the past and it has always been a great experience. Thanks, Phil
PHIL HESTERThe lady who checked me out was extremely helpful very knowledgeable. The gentleman who showed me where the truck was was a bright part of my day seem to really like his job and had some very useful information about the trip I was about to take with the truck.
John GoldfussJust everything was fine
GREG ASHCRAFTI brought the vehicle back with 3/4 tank of gas and on the receipt is was marked at half same as when I picked it up.
Brett SandlinThe customer service agents were very helpful and friendly.
Jaclyn BeatyI've been doing business here since 2010 and it's always been a great experience, and always good customer service and equipment!
Joseph KriegVery friendly and helpful staff.
Hannah RobinsonReturning a rental truck using a cell phone is extremely difficult and confusing, This process should not be done the way U-haul does it. NOT EVERYONE IS TECH SAVVY.
Terry PhillipsNo complaints. Staff were very nice and helpful. Explained everything as well in a way anyone would understand. Jeannette was very nice and went above and beyond!
Jennifer HavlinIt would have been nice if we paid ahead of time that we could have gotten the rental blankets so we could wrap everything. Instead we picked up the truck an entire day early. Mike was wonderful!
Deanne DurbinNothing
Kimberly LewisThey didn’t seem to care that the truck leaked water on our moving boxes. Did not offer anything help in making it right
Ralph VaterThe clerk getting me my unit made every step of the process difficult and took a ridiculous amount of time. The storage area is difficult to maneuver in, has floor that are uneven to the point of being a safety concern, and have malfunctioning lights that compound the safety risks.
KYLE ROBERTS | First Impressions.
Denise carricoGreat see
gerald barneywhen I first called to make the reservation the employee gave us wrong information about renting the truck and trailor we wanted and then proceeded to give us the wrong trailer we wanted and then proceeded to put in the wrong day that we wanted. good thing i called and changed the trailor and the date or I would of been even more upset. also because I couldn't rent the truck and trailor I originally wanted we had a very horrible day getting in and out of the moving van that we had to get. If the employee would of told us that they don't rent the truck and trailor that we originally wanted only at their location then we would of went to another location and rented it from there. and we had to pay more for gas because we had to rent a moving van instead of the truck that we wanted. overall bad experience.
Zoe LarsonNothing to improve,y'all were wonderful to work with
Rita ParkerQuick easy in & out, online & in store.
Jarrod BeckerI always use this location. They are friendly, I always leave happy overall. I have used them a half a dozen times and tell friends to as well. Employees have been different each time but the stress of moving is hard and they are always able to give me the piece of mind of making it a lil easier.
Nikki ArlinghausThey gave me the wrong van and they’re mean and rude. Taking advantage of the weather that i didn’t bring a car
Moulaye Mohamed cheikhOur lights went out on the trailer while in transport. This was very dangerous and we had to delay our move until the day tried to break. Still was not safe while driving.
David CochranCustomer service was not very friendly.
Roseann BillingsleyThanks for all your help and good customer service.
dawn whalen | First ImpressionsThe customer service was great. I can't remember the ladies name that took care of me but she was amazing and knew exactly what she was doing. There was no hassle at all which is a big plus in my eyes. Keep up the good work team your doing great.
Alisha StephensNa
Colbys BikoliMost of the marker lights were burned out on the trailer I rented. The inside of the trailer was also dirty, hadn't been swept out. The wheel bearings also howled and got warm at highway speeds.
Terry CornerI was very pleased with how easy it was to find a storage unit and complete everything on line it was easier then i thought it would be then when i got there the staff member walked back with me to show me where the room was she was very friendly and helpful.
Barbara Dise | Online Move InYour agents very knowledgeable. The personnel was easy to talk to and do their best to help with your rentals.
BONNIE KING | First ImpressionsFriendly service and the cleanest facilities I’ve ever seen for a temporary storage. I highly recommend the Erlanger location.
LEILANI FOWLER-HALL | Overall ExperienceJeannette Dean is amazing and answered every question I had and took time to show me the best unit for the things I needed and even took time to listen to me talk about my dad passing witch is the reason for needing the unit we need more people like her in this world thank you for being so kind
NETTIE SCOTT | First ImpressionsI think Jeanette needs a raise. I was not the best tenant, but she helped me as much as she could and even worked out stuff to help me. I appreciate every thing she did for me, she has no idea. I am so paying on what I owe cause in the long run, UHaul held me stuff for me. That's the least I can do. But please please praise Jeanette!!!! She did wonders for me and end the end, i got my stuff and my stuff meant the world to me. Thank you Jeanette. Everyone there needs a bonus, a raise, and 2 weeks vacation. Angela Hatmaker #183
Angela Hatmaker | Overall ExperienceI have always used the Uhaul facilities in Elsmere, nothing but kind and respectful people.
Pamela Bishop | Overall ExperienceGreat people, had my storage set up quickly. They realize time us of the essence!! People are always in a hurry, but, assisting me showing the indoor facility. Great location.
LEILANI FOWLER-HALL | First ImpressionsLighting is awful on the back row where my storage unit was. The motion detector was in the corner which is hard to get to in the dark when you’re in your storage unit. The floors are very uneven and I wasn’t able to open my storage unit door completely. The split units are awful if you’re carrying anything heavy, which required me to upgrade my until. There is no lighting within the storage unit itself. Also, mouse poison is in what looks like a restaurant to-go box which is great that they have it but doesn’t give you a great feeling when leaving valuables in your unit.
myka watters | Overall ExperienceI absolutely love Uhaul. U Haul has always been used in my family for as long as I can remember. Hi miscalculated pricing cuz this was the first time I ever had to use U-Haul by myself but it was okay it was still pretty good. The only thing I'm upset about is I'm being charged for mileage that I supposedly went over. I don't think that should be fair because I didn't drive the U-Haul anywhere but from pick up to my apartment and then over to the drop off location and I'm being charged for 4 Extra miles. I know it might sound minuscule but I'm currently homeless so now I have to pay that when I specifically told where do You Haul was going to be so I assumed the 35 mi they gave me was going to be enough but to find out that there was four extra miles put on where I don't even know where that four extra miles came from and now I have to pay it is upsetting and then I was told I was going to have to pay a $30 late fee for that so now it's almost $50 that I might have to pay and I have no home and I'm broke so that's the only thing that upsets me that was done by U-Haul.
Angela Hatmaker | Online Move InMichelle was extremely helpful! Moving is stressful and Michelle was extremely accommodating and made appropriate suggestions to take care of my moving and storage needs! Thank you!
Michelle Mcdaniel | First ImpressionsMichelle was the best! She made the entire transaction quick, while providing multiple options for my truck and storage needs.
Chris Ring | First ImpressionsThe renting a storage unit and truck didn't give me the one month free rental. They had to apply it in the store.
Pamela Bishop | Online Move InFriendly
richard turner | First ImpressionsThey made me pay a full month of rent for 2 days when I was emptying them out. I think it’s ridiculous that they make you pay for a full month.
Michelle Brewster | Overall ExperienceMy lock wouldn't go on and the lady at the counter got annoyed when I told her so I fixed it myself
Richard Alcorn | Online Move InNone
amerco farmer | First ImpressionsI would never went from the storage unit ever again or recommend anyone to
Crenshaw Leticia | Overall ExperienceThe independent contractors all have different procedures that feel unorthodox and not very well maintained. Lack of requested and yet paid for. Extra pads and mileage that I was charged for yet didn't use.
Garnet Radcliff | Online Move InI closed out my storage unit online but the facility never closed our my account. The facility manager didn’t even know you could check out if your unit online. Finally after 10 days of no response from the facility I drove over to have my account closed. Anyone want to pay for my gas?
Spencer Rooks | Overall ExperienceAwesome staff ! Excellent attitude.
SHANE SHARP | First ImpressionsRates kept going up spaces have very low ceilings. Staff was excellent.
Jane Hopper | Overall ExperienceThese people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.
Robert Schultz | Overall ExperienceAmazing staff!!!
jeannette dean | Overall ExperienceHad storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.
melinda cole | Overall ExperienceThey treated me like a friend and I felt welcomed and respected.
ron thomas | First ImpressionsI had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.
TINA RUFFIN | First ImpressionsI love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.
DEBORAH STINE | Overall ExperienceThis has been a long-term storage rental. I have been extremely pleased with the interaction I’ve had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.
cindy burton | First ImpressionsNice and curious staff
william kareth | Overall ExperienceHorrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they’re so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we’re also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won’t let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.
Jess Burhans | Online Move InJoyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.
ANDREW BROCK | First ImpressionsVery nice and clean staff is very helpful
Barbara Dise | Online Move InEverything good
José Hernandez | Overall ExperienceThere is poor communication by phone
Oscar Alvarez | First ImpressionsThe ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.
JANICE PARR | First ImpressionsThe staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80’s, early 90’s. Keep up the good work!
cindy steele | Overall ExperienceVery pleased
Michael Mercer | First ImpressionsThe lady who checked me in was very friendly and knowledgeable.
minnie white | First ImpressionsBest storage facility that I have ever used price wise and cleanliness.
mary horton | First ImpressionsNattie is an awesome employee!!!!
Derrick Becker | First Impressionsoffice staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit
Derrick Becker | First Impressionsno comments
TONY RUDISILL | First ImpressionsStaff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful
BRANDENT ENGLEMON | Overall ExperienceReally helpful people. Jumped right up to help
Leslie Dyas | First ImpressionsU Haul has always been excellent.
Georgejana Foltz | Overall ExperienceThe staff was very amazing and helped us throughly. I will keep using them for times to come.
Krystal Arellano | Online Move InGreat store! Employees all very helpful and friendly,
David Chavez | First ImpressionsI had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.
Emily Hopper | Overall ExperienceStorage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.
C.J. Ashcraft | First ImpressionsPersonnel were very helpful and gave me a lock and 1 month free.
James Bradley | First ImpressionsNa
Debbie Hobbs | Overall ExperienceStaff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!
Brian Rhodes | Overall ExperienceThe staff are amazing! I highly recommend this Uhaul
Kristy (ID REQUIRED) Miller (ID REQUIRED) | Overall ExperienceStaff was always friendly and helpful.
Bonnie Gentry | Overall ExperienceVery friendly and helpful staff! Christy is great!
Marc Martinez | First ImpressionsStorage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken
Debra Robinson | Overall Experiencereally nothing to add
STEVEN PARKER | Overall ExperienceI have no complaints, and was clean and well lite.
Pamela Bishop | Overall ExperienceWas s great experience thanks for the love
Barbara Ann Rogg | First ImpressionsThey stored my stuff for 6 months and delivered them in good condition.
george atkinson | Overall ExperienceEveryone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!
ERIC SEHLHORST | First ImpressionsStaff friendly and very helpful.
tammy candelas | Overall ExperienceTo have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!
Shelley Grant | Overall ExperienceI had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged
lorelei wilson | Overall ExperienceThere was mice droppings all over my things.
Maria Vazquez | Overall ExperienceFirst Class Service. Awesome location! Thanks for making our move super easy.
Todd Goelz | Overall ExperienceI was very pleased. The employees were great!
bette fernandez | Overall ExperienceChristy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!
Todd Goelz | ReservationWas told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space
Danitra Brown | Overall ExperienceThis is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!
MATTHEW WILCOX | Overall Experienceunit wasn't available and staff didn't show any cares
dave heizer | ReservationPoor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.
Manisha Mallik | Overall ExperienceThe storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.
william mcmillen | Overall Experience