Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You should give your employee Jhirmar Cole A Raise!!!
jhiamar cole
Rating:
5.0
I had a great experience
Thelma Silva
Rating:
1.0
Safety Concern - I dropped off after hours and the neighborhood was pretty scary. I had to catch an Uber back to my hotel, but I had to walk a block or two to get to a well lit, populated place so that I didn't feel in danger.
Geoffrey Blotter
Rating:
3.0
Customer did not leave a comment.
Williamjesse Martino
Rating:
3.0
Quick and easy drop off process.
Gary Slade
Rating:
5.0
Stay available don't go anywhere good location
Larry Smart
Rating:
4.0
Customer did not leave a comment.
JEFFREY BOOTS
Rating:
5.0
The whole process was fairly easy, every thing went smoothly, I can't think of anything they could do to improve, great job guys!
Troy Mauceri
Rating:
5.0
I rented a UHaul Cargo Van for 4 hours, but I completely underestimated how much time it would take to move, and this location was super cool about extending the time I had the van. I added 2 extra hours, which wasn't enough time, so UHaul on E. Fremont let me have the van until 8:30 the next morning! I was treated courteously and professionally by everybody with whom I had dealings either in person or on the phone. Thank you!!
Gavin Young
Rating:
5.0
Loved the staff, very friendly and helpful. We had no problems with the truck. Would rent from them again!
JASON INGLE
Rating:
5.0
The cigarette smell in the driver cabin was horrendous, this was my first to drive thru out a trip with my window half opened. The truck drove well but for someone with allergies it’s was not a good experience at all.
Simon Wachira
Rating:
5.0
Customer did not leave a comment.
Tracy Johnson
Rating:
5.0
excellent service and easy for return place,Thanks
Rafael Morales
Rating:
5.0
Customer did not leave a comment.
Edgar Callejasvasquez
Rating:
4.0
Customer did not leave a comment.
Olmo Mantilla Silva
Rating:
1.0
Customer did not leave a comment.
Tiffani Ross
Rating:
5.0
Yo no ablo ingles, pero se que ay mucha necesidades de rentar camiones, personas hispanas, que somos responsables y trabajadoras. Gracias.
SAul Campuzano
Rating:
1.0
Took over 2 hours to get our contract finished very poorly done
Terry Bott
Rating:
5.0
Customer did not leave a comment.
Michael Bascon
Rating:
3.0
Customer did not leave a comment.
Ronald Haro
Rating:
5.0
Very happy with the service and the price $$ nothing feels better then going home with some money
Thank you guys will definitely be recommending your location
Jeannette Sanchez
Rating:
4.0
Other than getting the wrong trailer number, which was easy to fix, check out was great.
Richard Loftin
Rating:
5.0
Great service
ABIGAIL SALAS
Rating:
5.0
-- Both the pick-up and drop-off locations were polite and professional, plus the equipment was clean and well maintained. Lisa even called us and scheduled us a much closer place to drop our equipment off to. Job Well Done Lisa !!!
Douglas Hepler
Rating:
5.0
Customer did not leave a comment.
Hosea Olive
Rating:
5.0
Customer did not leave a comment.
Brian Murray
Rating:
5.0
Paul was kind and efficient. Pleasant experience.
Nora White
Rating:
5.0
Customer did not leave a comment.
Jorge Herrera
Rating:
5.0
Geneisa did the work of 2 people. She was kind and professional. While I was there, she answered 3 phone calls and serviced 2 guests within 10 minutes. Great employee.
Greg Jarmolowich
Rating:
5.0
Kris ( the guy at the front desk ) is awesome
Ian Shannen
Rating:
5.0
Customer did not leave a comment.
Jerry Mowbray
Rating:
1.0
I was charged $279 for a scratch/mark that was already on the truck when I received it.
Atiyah Imani
Rating:
5.0
Very , professional,courtesy,very friendly and acknowledgeable
Billy Cotton
Rating:
5.0
Everything went as planned, total cost went as planned according to mileage. Very friendly and all staff had great customer service. Overall great experience.
Tyler Willette
Rating:
5.0
The staff was very helpful and knowledgeable. I was in & out in no time.
La Tavita
Rating:
1.0
There is not enough space for me to tell you all the things that went wrong today.
Velvet Fontenette
Rating:
5.0
Customer did not leave a comment.
Akqueen Berry
Rating:
5.0
Each time we visited this location the staff was very hopeful and professional, to pick up truck and return to add car trailer.
Staff made sure the vehicle was properly hauled and secured, took time to answer questions we had.
The vehicle was in excellent condition and drove very comfortable.
Thomas Puskarich
Rating:
5.0
Good customer service and I got a really cheap rate and was able to move and do everything in a timely fashion
Lenard Benjamin
Rating:
3.0
Box can check engine light came on during our drive back to Las Vegas and the stability control/traction control turned off due to vehicle malfunction. Scary driving home in the huge storm with rain and strong winds on the freeway. Requesting refund waiting for a call back
Evan Zelien
Rating:
5.0
Customer did not leave a comment.
Sarah Barrett
Rating:
5.0
Customer did not leave a comment.
SCOTT BATES
Rating:
5.0
Always perfect service. I got my days mixed up, my reservation was for Saturday, I thought it was Sunday. Staff called me and held the van for my arrival later in the day. Thanks and God Bless
Mark Disney
Rating:
5.0
I thought Paul did a really good job serving me and getting everything ready to go no place good service
Charles Capers
Rating:
3.0
They were friendly even though they do get difficult customers at this location
Tyler Olivas
Rating:
5.0
Customer did not leave a comment.
JAIME ROSETE ROSETE
Rating:
1.0
They charge for everything they charge for every single think
Santos Flores
Rating:
4.0
The service was good! This location I always use
Temeko Jones
Rating:
5.0
The onside of the truck was a bit dirty!
And it didn't have a dolly, don't know if I have to pay more to get ir or just they didn't put it.
Otherwise everything was ok!
Jose Luis Ramirez
Rating:
3.0
The app was hard to understand when returning the truck. I had to put more mileage on the app because the trucks current mileage wasn’t acceptable on the app. And then it took me 5 minutes walking around the location to find the drop off key box.
Atawna Odom
Rating:
5.0
The staff there are amazing !!!
Brittany Young
Rating:
2.0
The employees at that location were just not very good and took way too much time to accomplish the simplest things.
Ronald Harris
Rating:
1.0
I was treated like my business was unwanted. The online estimate did not match the in-store total price. They are overrated overcharging for that equipment. I always use U-Haul and never had this issue. Never ever paid over 100$ for a 20$ a day rental. I could have just rented a truck from enterprise and it would have been cheaper .
Danicqua Starr
Rating:
5.0
Very nice, friendly staff! Welcoming explained the contract, would work with them again
Jessica Whiteshield
Rating:
4.0
This is the 2nd time i rented from this location it is close which i like. What i don't like is the host brain he is not patient and makes me feel more like i'm in the way. Even wanted to know why i want to rent for 3days. Unfortunately i need to rent again which im dreading i would rather go some place else.
Felicia Montoya
Rating:
5.0
The van was dirty on the outside but that didn't matter. Brian our customer service rep(?) was terrific. He was very kind and very personable.
GAIL GOODAPPLE
Rating:
4.0
Customer did not leave a comment.
Peter Howard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve Sperber
|
Overall Experience
Rating:
2.0
Desk staff were griping about too few hours and how slow the men in the yard worked. Van was filthy with trash in the back bay. I contacted a man in the yard and he stated "they're all dirty." Contract stated it had a full tank. The tank was less than 3/4 full. Nobody there had any care for customer service or doing a good job or helping their customers.
Richard Evans
Rating:
5.0
I think the clerk's name was Macaulay..in Las Vegas who helped me get the u haul truck. She was extremely kind and helpful.
Diana Martinez
Rating:
5.0
Customer did not leave a comment.
chaka moore
Rating:
5.0
I have not had my final bill emailed to me.
MICHAEL VELEZ
Rating:
4.0
The box truck I rented will not shipped out a second gear it needed transmission fluid luckily I only had to go 10 miles round trip got the truck returned in less than 2 hours so little more maintenance on your vehicles there are U-Haul
Sherri Brush
Rating:
5.0
Customer did not leave a comment.
Charles Thompson
Rating:
5.0
I rent a cargo van every month. I'm retired and use it for monthly grocery trips. I will only rent from this location, vehicles are always clean, in good repair and available when promised. With this rental, before I left the lot I caused a small equipment issue, my fault entirely. The Mgr. Brian Slack handled it and got me on my way quickly. Thanks and God Bless
Mark Disney
Rating:
4.0
Customer did not leave a comment.
Joseph Goudeau
Rating:
5.0
Your team there today was amazing and friendly!
Reynaldo Orozco
Rating:
5.0
Everyone was great at the Fremont location great services :)
Keisha Stegner
Rating:
5.0
Customer did not leave a comment.
patrick nicholas
Rating:
3.0
Customer did not leave a comment.
John Johnson
Rating:
5.0
Customer did not leave a comment.
Merideth Spriggs
Rating:
2.0
They tried to charge me for damages and then over 100 miles when I only had the truck for like 2 hours and only drove it 11 miles. They still have not credited me back for the extra charges so for a 35 dollar truck I was charged 80 bucks..NEVER using them again!!!!!!!!
Dorothy Garcia
Rating:
5.0
Customer did not leave a comment.
Curt Watson
Rating:
3.0
Manager or supervisor there was a dick on the phone and lied about a refund that i had to escalate myself.
Helpdesk guy, Mason Rusk, was nice though when i called for a refund. Give him a raise/promotion.
Payne Robinson
Rating:
3.0
Pick up location was a joke. Employee handling pick up could care less about his job. Person of senior position had to handle the last part of the pickup and was very distraught about the people he had to work with. Was pretty sad actually. Felt sorry for the guy.
James Johnson
Rating:
2.0
As I drove off, cup holder came loose.
Did not feel safe dropping uhaul off at night as a person on a bike rode onto property premises.
Suggesting night security.
Changed procedure to not allow the customers to retain the back door lock left me feeling someone(ie homeless)would tamper with the back when I dropped off, and I would be charged for it.
DEBRA STANTON
Rating:
3.0
Customer did not leave a comment.
Johnny Brooks
Rating:
4.0
d suggest better upkeep of your vehicles.......The truck needed ran badly.. it ran like it had seen it's better days and was on the down side, and should have been auctioned off in the previous year.
Dwight Jimerson
Rating:
4.0
Customer did not leave a comment.
AILEEN ORNELAS SANCHEZ
Rating:
5.0
Brian Slack was very helpful and great to work with. A +
Ronald Rogers
Rating:
5.0
Thank you Christian and Brian for helping me extend my return .The truck return staff was friendly as well. I will rent again.
Leah Davis
Rating:
5.0
The only problem the truck broke down on me twice so I have to call 1-800 U-Haul so they can assist me and I still believe that should be compensated for the inconvenience
edgar rios-santiago
Rating:
5.0
Customer did not leave a comment.
Denise Kellogg
Rating:
5.0
Very good customer service 👌
Lillie Vaughn
Rating:
5.0
Customer did not leave a comment.
Bill Manery
Rating:
3.0
Customer did not leave a comment.
marilyn Voss
Rating:
5.0
Customer did not leave a comment.
Derrick Chachere
Rating:
5.0
Customer did not leave a comment.
Jagjit Singh
Rating:
5.0
Customer did not leave a comment.
Jerry Price
Rating:
5.0
Todo fue excelente ,recomiendo este UHAUL a todas las personas q necesite de este servicio, gracias.
Antonio Romero
Rating:
5.0
All was very good. Very helpful/ kind / understanding staff. Very satisfied with using U-Haul.
ma susan sison
Rating:
1.0
Was in line for over an hour after reserving the trailer online causing me to miss my appointment.
nicholas Marconi
Rating:
5.0
I went to Evans at Las Vegas Blvd. very poor service Charleston Fremont thumbs up would not go back to Evans in Las Vegas Blvd. anymore. Very poor customer service.
EDDIE ROBERSON
Rating:
5.0
Very good service I rent from you
lisa nichols
Rating:
5.0
Customer did not leave a comment.
John Mannix
Rating:
5.0
Customer did not leave a comment.
Rachel Ortega
Rating:
5.0
Everything was perfect it made my day much easier.
Mark Disney
Rating:
5.0
I arrived to rent a moving van with no reservation and the staff acomodated me to the max. It was super busy and they did a great job. The equipment return was also easy and fast.
Sergio Ayala
Rating:
5.0
Customer did not leave a comment.
Jhon Mogollon
Rating:
2.0
My reservation was booked a month in advance at a different location , i was notified the day before the location was changed to fremont st. I arrived to pick up my truck and auto transport , I got the truck but my auto transport was 8 hrs late in arriving I had to go back to pick it up , I don't mind loading up my vehicle myself but I was told I had to go to the empty lot next door to do it. Totally unsafe area , lots of riff raff there , especially a woman alone at Fremont and Charleston near dark.
Karen Pierce
Rating:
4.0
Customer did not leave a comment.
Katherine Sumner
Rating:
4.0
Everything worked out great for me. No Problem.
Donald Trotter
|
Overall Experience
Rating:
5.0
Yes manger was very helpful and staff was helpful and nice would recommend this place to anyone great service👍
Laura Lualemaga
|
First Impressions
Rating:
1.0
Let it be known our storage unit was broken into and 90% of the belongings were stolen. With out purchasing insurance, not much can been done.The dual control for locks were broken off. We will be filling a formal complaint with UHaul Corporate office.Your general manager was not available but spoke to him. I question his integrity and honesty..my opinion the theft was not his concern and he should of contact me immediately when he noticed our locks were tampered with..according to what he said..
In all due respect, would not recommend or refer anyone at that property.
Diana B
Diana Big Mountain
|
Overall Experience
Rating:
5.0
Thank you!
Claudia Galvan
|
Overall Experience
Rating:
4.0
Everything worked out great for me.
Donald Trotter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Sperber
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
steven sledge
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melvin Lane
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendra Monk
|
First Impressions
Rating:
1.0
One of they employees broke into my storage and took $20,000 wroth of stuff and nobody know nothing , nobody was trying to talk to me to see what happend to my stuff they couldn’t give me exact dates when my storage was broken into I never received a call to notify me that my storage was broken into.
JAQUITTA MADISON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROGER PERRYSTOVALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EULALIO RUIZ
|
First Impressions
Rating:
5.0
The General manager and staff was wonderful and very helpful. Was the best experience ever. Thank you
JOHANA MONROY
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Robert Houston
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL AGUIRRE
|
First Impressions
Rating:
1.0
Had large storage unit reserved. When I arrived I was advised that a large unit was not available. My load on a 20 foot truck would not fit into the unit they had which was much smaller than I reserved.
Douglas Schuler
|
Overall Experience
Rating:
1.0
I reserved a large storage unit that would hold the contents of a 20 foot truck. When I arrived I was told there were no large units available. I was forced to find other accommodations at another facility.
There was also trash and human feces on the ground.
Douglas Schuler
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JAMIE ABREGO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosa Matamoros
|
First Impressions
Rating:
3.0
Lost ID staff knows who I am but refuse to allow me access to my storage to retrieve documents to percure duplicate ID
Phil Hollinshed
|
Overall Experience
Rating:
5.0
I appreciated how they worked with me when I couldn't pay my storage. Even them they treated me with respect. Thank you.
Stephanie Osborne
|
Overall Experience
Rating:
1.0
I parked the 15ft. truck, full of everything I owned (I am moving) so that all my precious personal items would be safe until I unloaded them into storage the next day. I told U-Haul that I was parking there and left. The camera showed 3 individuals stealing the truck with all my stuff at 7:30pm. The truck was returned to the Decatur facility 11 days later. Now U-Haul wants to charge me for turning the truck in late, and for 1100 miles that were put on it by the thieves. Almost 1200.00 dollars. That is how my experience has been.
Stephen Crabtree
|
Overall Experience
Rating:
1.0
One of the workers removed my lock in preparing to take my merchandise from my unit.
Then accused another worker for removing a lock
Staff is poorly trained and slow to service
MICHELLE MONTGOMERY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KASIAH MALIETUFA-LAUOFO
|
Overall Experience
Rating:
5.0
Good around experience
JAMESGERARD BOYLE
|
Overall Experience
Rating:
2.0
When the truck I rented broke down and was towed to the Uhaul location. Then moved the next day so it was out of the way. The truck was left unlocked with my possession inside. This lead to allow the start of the breaking to occur.
Debra Hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phil Hollinshed
|
First Impressions
Rating:
5.0
Staff was super helpful
david legler
|
Overall Experience
Rating:
5.0
Everyone was always kind and helpful. I appreciated how they looked out for me all the time.
Jamie Lynn McCormick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ronald rodocker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald rodocker
|
Overall Experience
Rating:
5.0
The guys were very patient and accommodating. They took very good care of me. Thanks!
RoSalyn Santiago
|
First Impressions
Rating:
5.0
The manager was awesome. He was very helpful, friendly and professional.
Tom Pacchioli
|
First Impressions
Rating:
3.0
UBox was exactly what I needed. Easy process.
Zachary Machuca
|
Overall Experience
Rating:
5.0
Staff were great! They put in extra effort to make sure they met our special needs.
Ellen Brownhill
|
Overall Experience
Rating:
5.0
Awesome staff!!!
Marque Avery
|
Overall Experience
Rating:
5.0
Everything was great
Gabriel Amaya
|
Overall Experience
Rating:
4.0
We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio
RUPERT RODRIQUEZ
|
Overall Experience
Rating:
4.0
I didn't actually go to the location but I enjoyed the customer service I received via the telephone
Melissa Janson
|
Overall Experience
Rating:
5.0
everything went well
Stephen cresap
|
Overall Experience
Rating:
1.0
The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!
William Shore
|
Overall Experience
Rating:
2.0
Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.
STEVE WALLEN
|
Overall Experience
Rating:
3.0
Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.
William Shore
|
Reservation
Rating:
5.0
Thank you.
Lucien Lockhart
|
Overall Experience
Rating:
5.0
Very helpful
Aaron Baggao
|
Reservation
Rating:
5.0
Everyone was always helpful and respectful. Excellent service every time.
Curtis Fitzgerald
|
Overall Experience
Rating:
3.0
The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.