It's hard to say what to improve when everything is good. Keep up the good work
Richard LCustomer Reviews for U-Haul Moving & Storage at Edgewood Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have never got storage with U-haul before .I only hire for few hours and return to the facility. Or neither use their storage facility Please do a refund to my bank account number USD 79.45
Saudi B | Overall ExperienceA great experience
CLINTON P | First ImpressionsThe manager at the Edgewood Avenue location went over and beyond to make sure I was happy the entire time I was there I was very happy with the storage unit as well as the property and the management thank you very much for your services get.. LISA SNOW 03/06/2024
Lisa S | Overall ExperienceI had an issue with accessing my unit last night but the manager helped me out with the situation and compensated me thank you
GWENDOLYN M | Overall ExperienceI moved out on February 1st I had two units there unit 1101 and unit 2061 and I moved out on the same day and I come to the office to tell them that I was out and they said okay
Cherry W | Overall ExperienceI could never get in my storage. When I wanted to move out, it was always a truck. Blocking it that's broke down. I couldn't get in my storage.i moved out in January and the sending me a bill for February
Jamie R | Overall ExperienceExcellent service and nice and clean. Very friendly and Excellent customer service.
Whitney D | First ImpressionsMy experience was smooth and very well, kept clean...no bad experience to tell... the manager was professional and a very good listener and will work out your situation if u have one...
LATONYA M | Overall ExperienceMoved from home no roaches and rats. Didn't know uhaul has wood rats and big roaches. All of my clothes new and worn,shoes new and worn.designer bags new and worn, new expensive towels,comforter sets, curtains , Samsung black stainless steel fridge with door in door and ice maker ruined, kitchen aid mixer,Kirby vacuum with carpet cleaner and other items all damaged and ruined with rat and roaches. Took pictures of holes in wall and dead rats. Insurance claim denied
andrea m | Overall ExperienceI have already recommend another friend to U-Haul service I have no issues nice personality and help me very well
Brenda W | First ImpressionsThe staff was AWESOME!!!! CEDRIC THE MANAGER IS EXTREMELY AWESOME!!! HELPFUL AND KIND. Customer Service Rep Shelita is ALL OF THE ABOVE ALSO!!!! KUDOS TO EDGEWOOD AND LEM TURNER LOCATION JACKSONVILLE FL
WANDA R | Overall ExperienceThank you for everything. Staff was amazing
RONNIE M | Overall ExperienceThe manager was excellent with attitude, willingness to help, and going above and beyond. Thank you
Winifred D | Overall ExperienceI had went there the day before that evening and the lady was rude talking about the general manager and talking about that they could not take cash because the general manager had shut it down because he thinking his employees then cash which that wasn't my business but she sat there and talked about the general manager so much that I changed my mind and told her I come back the next day.
Daphne T | First ImpressionsThere was a roach problem
Akua A | Overall ExperienceDid not respect my privacy like requested and still tried to charge me after removal and sent to address I requested them not to could have caused my family great harm .
jennifer a | Overall ExperienceI will never use that u-haul location again.... At this point I want my money back...Now for the location at W Ashley in Jacksonville, FL ... The customer service was awesome and Mr. Brian made sure my experience was great... With that being said I would use the U-haul company again, just not the one on Edgewood!
Charity M | Online Move InI would just like to say that the gentleman in the office on Edgewood where we rented our storage room was so very helpful so very nice and I could tell when I call that that man is so busy he can barely keep up but he's always very very polite very very nice and he always follows through with everything he says he's going to do because when you hang up you kind of think yeah he probably won't get to that but he does and he gets it done and he does exactly what he says he's going to do and you have what you need in a very short time thank you to that man I don't know his name Edgewood avenue Jacksonville Florida that's the location
Lisa S | Online Move InMy furniture was ruined by rats!!!!! It’s appalling that my furniture was sold for $99 when I paid well over $5000 for it. I was lied to in the beginning about getting a climate controlled unit and I had to settle for an outside unit. The staff did not care one way or another about my concerns when it was first brought to staff’s attention about rats crawling around my furniture. How do I know….I saw one live and in person. The store manager is never available. This was a horrible experience!!!! I was pregnant at the time my furniture went into storage…July 2022. My child was not going use rodent infested furniture especially when diseases lurk from rodents. When it comes to empathizing with the customer, Cedrick is the ultimate worst!!!!!! I’m still waiting on a call from him about the letters I kept receiving about me being in default when I filed a claim sent pictures and only received $1000 for my furniture. I am utterly disgusted about the lack of communication and professionalism I received from UHAUL. Knowing I have to start completely over has really upset me!!! I will make it publicly known not to ever trust UHAUL with your possessions.
KENYA R | Overall ExperienceThey made the experience a very pleasant and convenient one.
MICHAEL H | Overall ExperienceThe space is small price is somewhat high for som sizes
SHARANDA B | Overall ExperienceThe workers very professional and knowledgable of u-haul, Super polite. She went above and beyond to assist me with my Unit.
dennise c | First ImpressionsEveryone at this facility was so helpful and friendly. Took care of us in a timely manner and was helpful when we forgot OUR info to the storage. Everyone made us feel welcome and we had a few laughs along the way! No issues and no problems!
Jeremy Y | Overall ExperienceCedric the manager was awesome .
KRISTI J | First ImpressionsMiss Bunny was very considerate of my needs. I couldn't make it to the facility due to my disability. She called me and got me squared away. I totally appreciate that.
Leslie B | First ImpressionsStaff and management was very helpful and informative. They were polite and gave great suggestions to accommodate my needs at a great rate…
Permiria W | First ImpressionsThey canceled my first reservation for a unit on the first floor and I moved from MI. That was an inconvenience.
Mekeya M | First ImpressionsExcellent service , love the 24hr access and security
CONSUELLA W | Overall ExperienceRst dropping all over furniture
Celestine G | Overall ExperienceI went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200.50 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090
KENYA R | First ImpressionsGreat Management handled all our needs.
Elaine S | First ImpressionsJust annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records
Kimberley R | Overall ExperienceFriendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.
Dilan W | First ImpressionsContinue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company
dwight p | First ImpressionsI was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.
Bernice A | Overall ExperienceThe staff is very attentive to the customer needs professional and friendly awesome group if people.
Debra R | Overall ExperienceFriendly staff never short staffed great team great location
JOylyn F | Overall ExperienceMarvin. Tony and guys were very helpful.
Ortega T | First ImpressionsEveryone was very professional and great customer service.
SHARON M | Overall ExperienceKeep up the good
pranda o | First ImpressionsKeep Hope ALive for those Dinners ( just a joke between customer and employee.
CAROLYN J | Overall ExperienceThe price was going up on unit.
Joannar W | Overall ExperienceManager Marvin McGraw and staff were very helpful and pleasant. Excellent Service
Yolanda C | First ImpressionsI have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !
DANETTE W | Overall ExperienceI had rat droppings all over my furniture, and I they telling me I can’t receive any of my payments back. This is unacceptable. I will never recommend this storage.
Dominic A | Overall ExperienceGood experience in the past years.
jasmine H | First ImpressionsAnthony K was very professional, patient and helpful. He made sure that all our questions were answered.
Felicia C | First ImpressionsGreat experience altogether. The only thing I didn’t like was that I reserved one type of storage unit only to find out I wasn’t able to get the one I’d agreed to and had to go for with a more expensive option that was also outdoors.
Marcus B | Overall ExperienceYour staff did a wonderful job
Wandella D | Overall ExperienceRamps should be installed at entry ways to storage for easy access instead of a step
Keisha B | Online Move InThe customer service was exceptional even though they were short staffed. I will gladly use the again.
VALERIE D | First Impressionsthe best staff.
RONNIE M | First ImpressionsThe staff was wonderful
VONCEIL B | First ImpressionsHi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All
betsy y | Overall ExperienceThe staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage
Joseph D | First ImpressionsThe staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them
Sheila D | Overall ExperienceMs. Belinda and Ms. Karen are the best.
DANIELLE J | Overall ExperienceRate increase to high. It increased twice since my original rental
BETTYE B | Overall ExperienceHowever, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.
Henry S | Overall ExperienceN)A
Rashad M | First ImpressionsThe manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment
CAROL S | Overall ExperienceI have used Uhall before, and would have no reservations about using them in the future
deborah r | Overall ExperienceKaren the store manager she's a sweet person and was very helpful to me .THANK YOU
SABRINA S | Overall ExperienceVery pleasant customer service Karen was very outstanding...
regina g | Overall Experiencethank you
gwendlyn s | Overall ExperienceHorrible
Julia J | First ImpressionsThe manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name
EDWARD W | Overall ExperienceAwesome manager/assistant manager!!!
PAMELA W | Overall ExperienceVery professional
Dana P | Overall ExperienceThe reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.
HELEN H | Overall ExperienceCosts are more than most other storage units....
Randall J | Overall ExperienceThey had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.
Archttrea L | Overall ExperienceEmployees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson
Keena F | First ImpressionsClimate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good
alvin w | Overall ExperienceNobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever
tabitha s | Overall ExperienceThe service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks
Carol A | Overall ExperienceY'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.
Kamal M | Overall ExperienceThe staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise
sophia f | Overall ExperienceEveryone is friendly and always address my concern quick and fast as if am the only customer!
tyshecia s | First Impressionscard access system failed to work.. long lines...
Matthew D | Online Move InAfter I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.
Nigel P | Overall ExperienceEveryone was very helpful for the beginning to the end with ms.dee
scheronda h | First ImpressionsYou all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless
sandra r | First ImpressionsVery professional and courteous
Dereck C | Overall ExperienceVery nice employee's
john a | Overall ExperienceI just love doing business with your companies my god blessed everyone.
wayne j | Overall ExperienceI had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted
Robinn W | Overall ExperienceI
julie b | Overall ExperienceMy customer service rep was professionally courteous, competent and patient.
Linda H | First ImpressionsNot
BEVERLY P | Overall ExperienceNice an clean place
albert u | Overall ExperienceExcellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.
Lisa O | First ImpressionsSupervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings
jovonda w | Overall ExperienceVery professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!
ANTHONY R | First ImpressionsKaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊
Pamelia S | Overall ExperienceThank you for the service
Keith M | First ImpressionsI always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you
Linda N | Overall ExperienceEverything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.
frances f | Overall ExperienceVery curious and kind hearted
june j | First ImpressionsPersonal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr
frances f | First ImpressionsThere was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside
cassandra g | Overall ExperienceCame in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though
kaliyah m | First ImpressionsNa
Cassandra W | Overall ExperienceVery nice employees
albert u | First ImpressionsThe manager Kaley was always awesome!
penelope w | Overall ExperienceKaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!
Jamilla D | Overall ExperienceArrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.
Geraldine C | First ImpressionsEverything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u
James W | First ImpressionsMore staff is needed in the office.The wait time is always too long.
Pamela g | Overall ExperienceMy things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.
TIRZA A | Overall ExperienceCedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.
ANGELA W | Overall ExperienceThank u my experience what great
lisa W | Overall ExperienceMy name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore
marvin c | Overall ExperienceN/A
FELICIA C | Overall ExperienceI have no additional comment. The experience was pleasant and l was satisfied with the service l received.
EMMANUEL A | Overall ExperienceRats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again
Carmilita H | Overall ExperienceWe were in need of service and you were there for us and we will come again if needed thank you
Clifton W | ReservationThere should be a security guard on duty.
latoya o | Overall ExperienceThe employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you
keisha a | ReservationMy items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions
Domonique A | Overall ExperienceWhen I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be
aquanette w | Overall ExperienceI was very impressed with all of the above.
LYNDON S | Overall ExperienceOver priced for those small units but Thanks for housing my items with no incident.. Thanks ML
MELITA L | Overall ExperienceVery professional and courteous
Walden N | Overall ExperienceThe experience was great.
juacqueline t | Overall Experience