The initial truck was "changed". I did not know why. THE TRUCK I GOT kept chiming and a MESSAGE TO FIX TRACTION kept lighting up on the dash. I would only recommend this location AS A CLOSE location - not for services/rentals
ROSALINDJOY CCustomer Reviews for U-Haul Moving & Storage at Grand Concourse
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check out staff was being disrespectful as I was checking out my storage unit. I wish I had better staff with communication skills and who knows the meaning of working with people and acknowledging the fact that we spend our money to get service the professional way. It the two young females did t want to work on the Sunday they could have stay home I mean it I do t know what’s going on with the staff hiring process but please step up as recommended.
Yusef G | Overall ExperienceYour Representative was EXCELLENT! Clear, helpful and professional.
Valorie W | First ImpressionsCould not return the vehicle early on Sunday and was being charged for bringing back the vehicle early? Should be the other way around? Be a good thing?
Manuel R | Overall ExperienceI moved out of the storage unit before my payment was due and didn’t get a parcel refund and it’s not stated in the contract so that information should have been given to me during my approval of the storage unit
KENNY G | Overall ExperienceVery pleasant experience would recommend due to manager and staff being great the best location to travel to and from and next to the train .
Nancy E | Overall ExperienceThanks
Yvette R | First ImpressionsAmazing staff. They were so helpful from beginning to end
christina c | First ImpressionsWhen I went to complete the move-in paperwork I was treated horrible! Francia Guzman was so annoyed during the whole process she treated me like I was nothing. She rolled her eyes at me and gave me an attitude the whole time. I felt so stupid and even wanted to cry. I went in at 6pm she looked at her watch and that’s when her whole attitude changed.
Valeria P | First ImpressionsGreet location clean and well lite storage facility definitely store here again if needed.
Juan V | Overall ExperienceEverybody was great no complaints
CALIXTO O | Overall ExperienceGood service 👍
Larry S | First ImpressionsThank you !! 😊
Elizabeth S | Overall ExperienceI’m having an issue about returning the van I rented. That I had to return to the store and get it straightened out hopefully the staff understand my frustration that the problem would be handled. I am not happy with this issue. Still waiting !!
Darazette M | First ImpressionsStaff at this location are not terribly helpful or accommodating
Fnot G | Overall ExperienceMy sofa was littered into trashbin and stained. The manager called to argue after I filed a complaint, and provided with no resolution.
MENG G | Overall ExperienceMicky the manager a righteous man may God bless him always
Seydou D | Overall ExperienceWill rent this facility again if need be.
Linda H | Overall ExperienceMake it so customer have 24 hours access thank you kalihil el Bey
Kalihil B | Overall ExperienceI would like to commend Sam he helped me with the booking process. He was friendly and humorous. I recommend he gets promoted soon.
LUISDANIEL A | First ImpressionsUhaul overcharged me and stole my money
Dawn R | Overall ExperienceI like the facility I like to employees they're very nice and kind and they help you out when you didn't know how to use the card properly
Vincent H | First ImpressionsThank you for securing my mother’s items well.
Leslie S | Overall ExperienceI love the access hours and the feeling of security should I need to access my stuff early in the morning and late at night. The environment is comfortable, not hot. I love that the bathrooms are easily accessible and the staff was very accommodating and pleasant. Thank you
AJANIQUEGAJIMARE S | First ImpressionsAlways a pleasure to rent vehicles and store at this location. Mickey,Sam, Anthony, Christa, and Franchesca always administer excellent customer service and are there for you when u need them.
CURTISEARL W | Overall ExperienceMs Francis was extremely helpful to my needs I thank her very much
SESSION H | Overall ExperienceGreat! No complains
MADELINE L | First ImpressionsAll about the excellent.
LARRYBADGER N | Overall ExperienceFirst time i went automated lights near my unit didn’t work. When I cleared out my unit it still didn’t work.
Devon s | Overall ExperienceMickey, Sam, Francesca and Anthony always assist me with either my business storsge needs or vehicle rental. They are always courteous, professional, and exceed expectations. It makes my decision to do business with Uhaul an easy one. Cudos to the team at 383 Grand Concourse
CURTISEARL W | First ImpressionsThe entire staff at 383 Grand Concourse were very professional and helpful during my move. I will highly recommend them to family and friends.
Skoyia W | Overall ExperienceMickey was great! So was Alfredo! Anytime I needed assistance at the facility I was able to rely on them, even when they were assisting outer customers. I would use UHAUL GRAND CONCOURSE again.
Courtney L | Overall ExperienceWill do after first month's storage.
Cecilia r | Online Move InYOUR CUSTOMER SERVICE REPS AT THIS FACILITY ARE VERY PUSHY AND VERY OBNOXIOUS MOST OF THE TIME. THEY ALSO USE A VERY CALLED ME RIGHT AFTER MY 40 DAY COVID HOSPITALIZATION DEMANDING TO KNOW WHY I HADNT PAID MY STORAGE. I FINALLY GOT MY STUFF OUT THIS PAST FRIDAY AND ALOT OF IT WAS DAMAGED BY RATS. NEVER AGAIN. THANKS.
WILLIAM A | Overall ExperienceThe staff were excellent and helped us throughout the process. Really appreciate their efforts!
Pavan K | First ImpressionsThe employees were always kind and helpful
Myra V | Overall ExperienceAlways great customer service.
SIMONEA M | First ImpressionsThe location it’s self it’s well maintained, everything is always cleaned and neat. The biggest issue here is the lack of communication and the manager is not very customer friendly. There were times I would be calling and emailing with no response, the only way to get anything resolved is to actually go in. I had an issues and called, left VM, left emails and even called customer service with no return calls. I would get a reply if I emailed an a specific employee on staff but never when I reached out the the manager. When you go in stores, the employees tell you that they are ignoring the phone calls on purpose because it is too busy.
Vanessa B | Overall ExperienceAlways enjoy renting at this location. Mickey, Christa, Anthony, Francesca, and Sam always make the decision to rent with uhaul an easy one. Will definately continue to rent in the future whenever I need a storage unit again
CURTISEARL W | Overall ExperienceKrista was amazing!!! Amazing representative for the continued excellent experience I’ve had with uhaul and someone I hope to get to meet again when I’ll at this location. The guys I met in the service department out back were equally helpful and supportive of my wonderful experience. You have a great team at this location! Keep up the great work. You made me feel at peace and well taken care of.
Sarah L | First ImpressionsN/A
LAMONT L | Overall ExperienceThe young lady was very professional
Rodney J | First ImpressionsGreat and convenient location. Excellent customer service from Mickey, Crystal, Sam, Anthony and the rest of the staff at grand concourse
CURTISEARL W | First ImpressionsMickey Crystal and the team at 383 Grand concourse always make my decision to remain a customer an easy one! Cudos to them for providing excellent customer service
CURTISEARL W | Overall ExperienceThe wait was long, but the service was good and the facility was very clean and well lit.
vanessa J | First ImpressionsMy only tiny little criticism is that I needed to get a circular lock that is for U Haul storage units. So my locks that I had wasn't suitable nor acceptable, but that's ok. At least I was able to rent out a van, load and unload all on 1 day. And they had carts available to move heavy items from the van to the unit. That was helpful.
PHILIP R | First ImpressionsI was at this location for approximately 10 years! It was time to clean-up and get all the memories placed elsewhere! Bittersweet! The staff and Mickey have always been so helpful and pleasant! Thank you to all of them!
MILLETTE D | Overall ExperienceOnly thing I didn't like is that it gets very hot during the summer
anette t | First ImpressionsHaving had a previously negative experience and still waiting on communication from the management on a pote goal way forward I mot likely will not be using this unit after all but I'm giving it the full month to be certain.
Aaron - | Online Move InExcelente
Maria S | Overall ExperiencePoor customer service experience
Noa M | Overall ExperienceEl mejor de USA
JULIO P | Overall ExperienceFrancis was very helpful and pleasant
ERIC S | First ImpressionsDoris was polite and considerably patient with showing multiple units for me to choose the right size for my belongings. Thanks to Micky for his outstanding customer service.
samira r | First ImpressionsThe bathroom was dirty and glass on floor low lights no bathroom paper to wipe very very dirty
gerald p | Overall ExperienceThe facility was neat and clean but extremely hot it was 100 degrees on third floor every time I went there moving things around I almost passed out along with my 1yr old. Staff seem to not care how hot it was up there. Spending to much money for me be be unable to move with cool air. That facility where the units are shouldn’t be that hot.
TIARAS R | Overall ExperienceThis is always my 1st and only choice when I need to store items. Ease of access to the freeway..subways and overall staff experience when renting vehicles
CURTISEARL W | First ImpressionsA special thanks to Mickey at the Bronx U-haul storage center for his help during my move in/out process. I sincerely appreciate him making a stressful experience so much smoother. Sincerely appreciated.
Sadia R | Overall ExperienceSon muy hamable
JULIO P | First ImpressionsI will never rent from Uhaul again. I will warn friends and family against renting as well.
Joesph S | Overall ExperienceIt was a good day
Kofi m | First ImpressionsMickey, Anthony ( Francesca...hope i spelled that right lol) and the rest of the team at 383 Grand course Uhaul always provide excellent customer service. I am a frequent customer because of the cleanliness, convenient access hours, and extraordinary customer service from ALL staff. Will continue to do business at this location in the future
CURTISEARL W | Overall ExperienceCan you please email me my last month bill.
ROBERT C | Overall ExperienceThank you for the help and support Mikey.
NITEGUA O | Overall ExperienceBad experience one day I came a half hour before closing the office closed while I was still in the building at my storage unit elevator stop working I had to call using the elevator emergency phone someone came show me out the back way I had storage I was taking out I had to drag it through the parking lot to the front entrance so that I could load it up and leave HORRIBLE experience never again!!!! UHAUL should have a closing announcement for all customers to hear which it does not !! take note make an announcement to notify people what is going on!!!
Sharon R | Overall ExperienceWhile the facility is very clean and well run NYC rodents are still a problem. I only saw one during a visit, there are many visible traps around. I can honestly state that my belongings (stored for six months) were not at all effected by them. And, I checked to make sure. The facility does make sure that you are not leaving garbage or storing food or other inappropriate materials. It was very easy to get in/out with my SUV and their rental trucks. The access hours worked great for me (5am to 10pm). I would definitely use them again.
Francine J | Overall ExperienceMuy agradecido con su servicio de excelencia. Muchas gracias
RAMON N | Overall ExperienceFriendly staff clean unit conveniently located
Sanah C | First Impressions24 hours access would be better
PRENTIS J | First ImpressionsThe people at this location are very nice and friendly
ANNAMARIE C | First ImpressionsManager Micky and the entire team at this location always provide excellent customer service. Move in was fast, easy, and the way the uhaul is organized makes it easy for customers to navigate
CURTISEARL W | First ImpressionsEl lugar muy conveniente y buen personal
pedro c | Overall ExperienceGreat customer service and the young lady who help me was very helpful thank you guys
Delaina C | First ImpressionsGreat location
Micheal M | Overall ExperienceTurn on the AC for all the other floors you can literally die from the heat.
BERNICE W | Overall ExperienceStaff was extremely helpful and courtesy!
Bernard R | First ImpressionsThank you, for these 4 yrs
Denise F | Overall ExperienceIt’s bad when you can’t arrange payment installments. When I want to speak to the manager they don’t reply or return calls. Very unprofessional.
Sherene M | Overall ExperienceThe people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbye
joni s | Overall ExperienceMui busno
willington r | Overall ExperienceThe only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba Quinn
Alba Q | Overall ExperienceStaff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.
SHIELDS S | Overall ExperienceMy stuff had a lot of water damage and I'm not very happy because I lost over $300 in damage.
James P | Overall ExperienceMy issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.
Jerrald K | Overall ExperienceGreat staff and excellent customer service
Lolita M | First ImpressionsMost of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I’ve waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.
Aaron J | Overall ExperienceOnly thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn’t have the time to go and ask to have it cleaned up, but for the future this should not have been the case.
Jamillah A | First ImpressionsEmployee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing time
Michael J | Overall ExperiencePrices are higher than average, customer service is not at an all time high.
Avis J | First ImpressionsThe upper mid level units need some device to help customers access the unit better
ROSILIS P | Overall ExperienceThe staff were slow and kept on asking it each what to do next.
dzifa a | First ImpressionsHow prices don’t increase
Myra V | First ImpressionsExcellent team at this location.
Harry p | Overall ExperienceThe space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.
Aaron W | First ImpressionsTo me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Thank you ☺️
vida a | Overall ExperienceKrista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.
James V | First ImpressionsMy only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more
Barbara V | Overall ExperienceTerrible customer service. Didn’t honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied “it doesn’t matter”.
Alex G | Overall ExperienceExcellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.
Michelle C | First ImpressionsMy only complaint is the price. Uhaul is way too expensive. I started out paying a little over $160.00 and then there was a price increase. The cost per month became $179.00. The price should be lowered.
Asia W | Overall ExperienceOnce Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi
GAUDALUPE G | Overall ExperienceMost of the female staff were/are not pleasant
MICHELLE H | First ImpressionsThe lady in the front can be a little more nice when greeting people.
Naisha D | Overall ExperienceI never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!
Alphe W | Overall ExperienceThe only problem I have is getting through on the phone. The wait time is ridiculously long.
LAURIE W | First ImpressionsMake sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,
Jacklyn R | Overall ExperienceMy only problem over the years was the bathroom not being clean in the third floor it shouldn’t be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe
SCHERMER W | Overall ExperienceAbsolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.
Alex G | First ImpressionsThank you!
Ella Y | Overall ExperienceCustomer service was great. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.
EMILY M | Overall ExperienceThe staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick
nicholas g | Overall ExperienceThe stairs to my storage unit made it difficult because some on the items were heavy to carry
Octavia R | Overall ExperienceEasy process
antonia v | First ImpressionsIn the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40% increase in the monthly fee with no apparent change to the facility or service provided.
TODD M | Overall ExperienceThank you for the excellent service.
Liman E | Overall ExperienceKeep up the good work
keturah E | First ImpressionsThe staff is very rude and unprofessional
SALLY R | Overall ExperienceToo expensive for a small storage space not worth it.
SASHA F | Overall ExperienceI will never put my belongings in that UHAUL STORAGE AGAIN💯
demetria c | Overall Experienceonly bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money
Pedro V | Overall ExperienceJust two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.
HUMBERTO V | Overall ExperienceThank you very much I be there soon
Lia R | Overall ExperienceWould definitely recommend
Juan R | Overall ExperienceI was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.
NICOLE R | Overall ExperienceYour services was great.
tony s | Overall ExperienceCustomers service was slow
Gilberto L | First ImpressionsWonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!
SHARMON S | Overall ExperienceThe front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies”.
Elsa R | First ImpressionsRating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.
Herman D | First ImpressionsI had no problems with my storage unit everything was good.
ROBERT G | Overall ExperienceThank you to all team for a excellent service at anytime l was needed. Regards
arlette m | Overall ExperienceThe staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.
stephanie O | Overall ExperienceAgent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.
Anthony l | First ImpressionsService was great !,🤟
tony s | First ImpressionsI am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.
Yohanna H | Overall ExperienceMicky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.
Yohanna H | First ImpressionsI just didn’t like that they went up on the rent in 3 months
twanisha w | Overall ExperienceNone
julier s | Overall Experiencevery help full and quick service thanks guys
Marie R | First ImpressionsThis is my second storage at Uhal. I like the good security and cleanliness of the facility.
Princess A | First Impressionsfriendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.
TETSU U | Overall ExperienceAir conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located
Barbara V | First ImpressionsUnpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.
Doyeun K | Overall ExperienceEverything went wonderfully
allison b | First ImpressionsI had the throw away some of my furniture after founding rat droppings on my things
Lolita M | Overall ExperienceI turned. My trailer in early but they didn’t return any money for early turn! However they never told me that!!!
vernessa w | Overall ExperienceI had to throw out all of my belongings due to rats living in my storage unit.
Maria C | Overall ExperienceThe facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.
vernessa w | First ImpressionsIn customer service the personnel was very polite and with good information about the storage and payment.
pedro c | First ImpressionsVery professional clean facility!!! Helpful and well informed staff. Five stars
Anthony B | First ImpressionsAverage
Megan K | Overall ExperienceI had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.
robert r | Overall ExperienceEverything went as planned
Jongsoo L | Overall ExperienceI have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and pic
Gaye B | Overall ExperienceOnly problems were some bathrooms packed toilet paper or were out of order.
STEPHEN W | Overall ExperienceThe 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.
ALEJANDRO B | Overall ExperienceI can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brand
tiffany n | First ImpressionsGreat service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.
Joseph B | Overall ExperienceThe personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.
Miguel P | Overall ExperienceThe only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellent
crystal r | Overall ExperienceRepresentative couldn’t assist me. Unfortunately, She had no clue on how to help resolve the issue.
stephanie O | First ImpressionsStaff was friendly and knowledgeable.
patricia s | Overall ExperienceAwesome staff , thanks for all. ,
William C | Overall ExperienceGreat good
Tyrone P | ReservationThe storage facilities were easily accessible and clean! I would use Uhaul again!
Brittany T | Overall ExperienceVery bad customer service
seth d | Overall ExperienceThe staff are very unprofessional I would never recommend this U-Haul facility
Jean R | Overall ExperienceJust to let you know I'll be back. End of story thanks very nice place.
Michael I | Overall ExperienceOne box is missing with a ROUTER in it. Micky, the manager charged for 2 months knowing I am only storing it for one month. He was rude, bullying to say the least. I listened to our original record
stephen w | Overall ExperienceI asked for a different unit and I was told it was available. After I load up I look at contract and my rate increase by 30$ or so. Mickey said if I don’t like the price I can unload and re load.
freddy g | Overall ExperienceI did not get to see the whole facility but the part that I saw was clean
Adedayo O | Overall ExperienceCustomer service was poor as well as communication with customers
Vanessa V | Overall ExperienceI called the Grand Concourse Storage for a whole week and they pick up phone to answer me all they said was hold and never picked it up again and they stole my story and my private paper
Jose G | Overall ExperienceExcellent service
Gbenga D | ReservationI’ve been a client for 4 years never missed a payment, on time. Never was I offered a free month, discount or anything. You guys don’t take care of your clients just want money.no loyalty to customers
DANNY P | Overall ExperienceI did not go to the facility and instead had movers pickup my Ubox for me
ALENA N | Overall ExperienceThe site had excellent and friendly service. My only problwmis I had to climb stairs to reach my unit. Being a senior made it a little difficult. Nut we won't talk about the monthly cost ..
LynNita W | Overall Experience