Moved out on the 4/6/24
Elisa B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Greenwell Springs Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worker was very nice and understanding and she helped me understand some things about the storage. I really appreciate her because anyone else could have just gave me what I asked for online. I wish I could’ve gotten her name so I could’ve put it on here. But, I would like to thank her and I wish there were more workers like her.
Shakisha G | First ImpressionsVery Sweet people very quick service I’ll come back again and recommend a friend
dekendra f | First ImpressionsThe employees were very helpful and professional they provide a welcoming atmosphere and showcase a few options in rentals on site and pricing was pleasing.
eric i | First ImpressionsThe lady that was in the office that assisted me was so sweet and nice . She helped me with everything. She deserves to be rewarded for great communication and costumer service
shaydra m | First ImpressionsI don’t know the young lady now (the one who got sick ) she so sweet omggg love her attitude
Desha e | Overall ExperienceOnly problem I had my first night of moving in I couldn't get in
Bennie S | First ImpressionsBrooklyn is the best U-Haul representative we’ve ever encountered. She helped us get through a tough moving situation and made it seem easy, while other U-Haul reps were inattentive (and uncaring) to our needs. We will only come to Greenwell Springs U-Haul and Brooklyn in the future. Thanks Brooklyn!
william s | Overall ExperienceSo glad to have opportunity to speak on the general manager and the customer service. Young lady that was there when I got there on sunday. Was having a dilemma in getting my truck unloaded at the assigned storage location. Reached out to the Greenwell Springs area hsd a little confusion. It was fixed immediately and the general manager took the time out to personally call me and let me know that we've got a straightened out and that I was good to go I explained to her how i was a little frustrated about the original plans fo ar storage ujit and she calmed me down. And she made sure that everything went very well for me. Everything was taken care of she stressed how they strive because some service. And I really agree with that. She I just pleasant she was just. Arrived at the facility the customer service representative was just as pleasant.
Mahalia B | First ImpressionsN/A
eric j | First ImpressionsAmazing customer service always helpful if needed hours where perfect would easily recommend to anyony
Jimmy W | Overall ExperienceOverall there’s a leak that needs fixing in building B, i received all the help needed from this location.
Seymonia C | First ImpressionsI just reanted yesterday for the 1st time and had the following issues: 1) As per the office staff member, I won't be given the advertised $1 month rental because he stated that it's only for out of state members and that's not stated on your website 2) Couldn't load pics of the rented vehicle to the site that came up from the link that I was texted 3) Gate Access Card didn't work---"Access Denied" 4) Both lights out in the storage unit 5) No inside lights in the vehicle
Patricia H | First ImpressionsThe storage door were miss functional . Water was linking in the building entrance. . But the employees were excellent with entrance and exit of the facility.
SHARON G | Overall ExperienceThe attendant was very pleasant and helpful. I felt very safe, comfortable and appreciated with them.
Michael L | Overall ExperienceCouldn’t get into my storage at certain hours
Katina T | Overall ExperienceThis was the first storage facility that I have used and had absolutely no problem with the staff or the facility! I used the facility for a year and I have no complaints
Lisa B | Overall ExperienceWords can’t explain great service
Ledell C | First ImpressionsEverything was great but I was scared of the lizards but they where at the hotel to so I was aware the cities had em other thank that good service and helpful staff
marquise s | Overall ExperienceI didn’t know where my unit was located at. It took me 30-40 minutes to figure where my unit was. Also it took me while to gain access to the gate! I was really frustrated last night trying to get my stuff moved into my unit
Lejure M | First ImpressionsMice in storage and ceiling noted
Shirley C | Overall ExperienceThank you so much
sherell s | Overall ExperienceMs. Brooklyn was wonderful respectful,and understanding. She knows exactly what to do and what type of unit one needs when she is approach and she is very well hard worker. Thank you Ms.Brooklyn and U-Haul on Greenwell Springs Rd in Baton Rouge La. You are the best and friendly.
maladonia d | First ImpressionsThe staff at this particular location was unbelievably friendly and helpful and trust me I've been to other facilities where I've gotten the exact opposite experience
Pierce G | First ImpressionsHad this storage room for 4 1/2 years and never had to worry about my things.
Robert C | Overall ExperienceMy experience with you guys was awesome! Thank you
Cheryl B | Overall ExperienceWorking with the manager on duty was amazing! He helped me so much, and was very kind to me all day. He even helped drive the truck to the storage unit space. We had great conversations and he made sure I was taken care of. Great employee!! Thank you!!!
Stephanie L | First ImpressionsMr. Abraham was exceptional in his customer service and the entire facility was well maintained. Will definitely continue to do business with them.
Austin P | First ImpressionsHad tiny kitchen roaches in my cloths when I came to get my stuff out. I only had things in there for 1 month.
April T | Overall ExperienceEverything was great except for the price changes two increases in my rental time period
Alvin R | Overall ExperienceI'm only going to use U-Haul from now on.
Jerrilyn Y | Overall ExperienceVery friendly he made sure I was comfortable with what I was renting very very nice😊😊
LAKENDRA F | First ImpressionsNothing people do surprises me anymore. All I’m saying is pay attention to your receipts and what these ladies tell you. I was told two completely different things. One of the ladies seemed very genuine. I actually enjoyed her helping me the previous day, she even called me to make sure I had had my gate code after losing my key. Now the other girl is something else she was rude from the beginning telling me she’s going to call and report the U-Haul stolen. I’m still trying to figure out why when I parked it and left it on the property the previous night. LOOK AT THE CAMERAS! you’ll see me arriving after 9:30pm. Who wants to be locked out. It’s like everything the lady setup the pervious day for me she literally made her feel like she didn’t know what she was doing. Anyway she tried charging my card 3 different amounts for what ? I’m not sure if she thought I wasn’t smart enough to question her but WRONG. I’m just waiting on my refund for a 9.99 lock I was charged 14.99 for also my refund from the truck I used for less than 3 hours. 29.95 a day I used less than 20mi replaced more gas then I used but still was charged a fee 🤦🏽♀️ So glad I took my picture before driving off funny part is she tried to argue with me until I showed her proof 🙄. She did that already 3 times. Even the General manager was not so helpful seemed to not care about resolving my issue. Only accused me of being disrespectful to his employees. AVOID THIS U-HAUL STORAGE PLACE!
Jennifer S | First ImpressionsEveryone I met at pick up and drop off was fantastic. Thanks to you all.
ahmed L | First ImpressionsInside of the storage buildings stink. All of my belongings smell bad.
Ashley E | Overall Experiencewhile the staff was always courtesy and friendly, I frequently had problems accessing my storage unit. The card I was issued stopped working, and there was a time when my storage pass code would not work as well. Access was attempted around 8 pm ( storage hours listed 6 am to 10pm), but entry was denied due to outside of access hours. The access system to storage units needs to be updated and/or troubleshooted to work out the bugs. Also, because the office was closed calling the UHUAL system for assistance makes no point because all they could do was refer me to the closed office for assistance.
QUIANA H | Overall ExperienceSpent extra for climate controlled storage and I put DampRid inside the storage also clothes were packed neatly and some of my clothes still had mildew!!! And there were 🐀 droppings!!!! Clean that up!!!! But in the meanwhile I wouldn't advice Anyone to use your facility!
kimberly b | Overall Experiencestorage area not clean and supposed to be climate controlled. Area where we were put was warm. Storage area wasn't big enough.
Amanda L | First ImpressionsThe staff were great and the place was fairly clean. The only thing that was not good, was the fee was quite a bit extra for climate control so that my stuff was not destroyed by the heat, but every time I visited, the building with my unit was 85-90 degrees. That was not what I consider climate controlled. At least not what should be anyway. At that heat, I might as well of kept my things in a regular storage, I had several products melt and were destroyed anyway due to high heat in my unit.
Janine J | Overall ExperienceHuman error
Patrick M | Overall ExperienceMy service was great my unit isn’t exactly the size it is supposed to be due to the steel beam in the middle of the floor and the air-conditioned duck that is taking up a lot of space in it as well. I’ve rented U-Haul units before and they actually had an elevator so I was very surprised to see that it didn’t have an elevator and the no lights. Not having proper lighting is not very convenient I need yall to work on that but the customer service was excellent!
DEMETRICE D | First ImpressionsThe staff was amazing especially the two white guys ! Very helpful and respectful!
TIRENE D | Overall ExperienceRoss is awesome!
MARY B | Overall ExperienceEverything was great 👍 staff customer service was excellent, thank you all.
Ida S | Overall ExperienceN/A
LARRY B | First ImpressionsAll these high rating are for the Baton Rouge Greenwell Springs location. The location in Slidell LA was Is very unprofessional rude Nash and refuse to honor u-haul's agreement or their contract. But here where I'm at Very professional courtesy and willing and eager to help to make sure that I was satisfied as Au haul customer I will come back to Baton Rouge Green Springs well area. The Slidell LA location gets zerooooo++++++ zero stars.
DEWAYNE C | First ImpressionsThe office and attached restroom had a heavy oder of Marijuana everytime I have visited. My last visit I requested to rent a utility dolly for a one way trip. I got the dolly and paid cash. My order was not processed in the system as paid and was canceled the following day.
justin s | Overall ExperienceDon’t like second floor level. Too old for that and I have health problems.
Dina T | First Impressionsonly issue my access card did not work when i returned to move items in the storage.
Jennifer J | First ImpressionsTashara was very helpful, polite and professional.
Blu R | First ImpressionsTasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 stars
Jessica G | First ImpressionsEverything was great!
Shalacey W | Online Move InThe worker was very unhelpful and acted as if I should’ve knew what I was doing. She made me feel dumb for the few questions I had to ask. She also didn’t give me the access card I needed which I didn’t know of because she didn’t do her job.
Terrencia S | Online Move InThe entire staff was amazing especially Karibbean and Tashara. The storage room and truck was clean and well maintained. I usually don’t comment on reviews but the service I received from the staff was really awesome. It was a pleasure doing business at this location.
Charlotte B | Overall ExperienceThe staff was very helpful
LOUIS S | First ImpressionsI was very satisfied
MACHELLE B | First ImpressionsWhen we originally rented the unit, the light inside the unit was out. We call this to the attention of the clerk renting us the unit. She said, she will have maintenance to repair the light. The light was never repaired, the light still was not working when we surrendered the unit. The second matter was the cockroaches in the unit. My husband sprayed the unit himself to stop the roaches from entering the unit. However, the rental rate was fair and the unit was useful for the time rented.
Tony J | Overall ExperienceStaff was awful…as if I was bothering them. Everyone was there for personal issues not for uhaul customers. NO PROFESSIONAL ETIQUETTE!!!! Uhaul is good but staff gets an F. Sorry and thanks
Cornelius E | Overall ExperienceThe grounds are clean. The store manager was well knowable about any question I had. The storage was clean and well kept. No complaints.
ASHLEE D | Overall Experienceextremely hot in the unit , trash around the area .loved my sales person very nice I forgot her name
AKITA C | First ImpressionsThank you for your service
Yolanda W | Overall ExperienceNice clean and helpful people. Thanks for your service
aldreama j | Overall ExperienceThe external gate was not closed when I arrived, and when I returned much later that evening so the security is a little lax. This is why I give 4 rather than 5 stars. I was greeted kindly and helped with my storage space. The space itself was great for my needs, and it was clean.
Cody W | First ImpressionsThe young man was very nice and polite I will definitely recommend this service
HENRY R | First ImpressionsI had a horrible more in experience and wrote a review about it, but no one followed up. Very disappointing.
Tessa J | Overall ExperienceThe entire experience was nice. The front desk team member was very nice and very helpful. Definitely recommending to others.
Conshedra A | First ImpressionsNice and knowledgeable staff
karryl d | First ImpressionsThey charge to much
Tomas G | Overall ExperienceAmazing service and great staff!
Christopher L | Overall ExperienceWonderful experience!!!!!!!
CAROLYN B | Overall ExperienceThe young man who assisted me was knowledgable and very helpful.He displayed great customer service.I forgot his but he was great.
ivy m | First ImpressionsThe staff was friendly, but not helpful at all. He was a new employee, so I understand him not knowing some things. Overall, I was very frustrated that the storage unit I had reserved wasn’t available upon arrival. I’m not sure how that could happen. I’m also annoyed I had to pay more for another storage unit instead of being compensated, they could have at least price match with the original storage unit I had reserved. Also, I want to note that I called the day I was supposed to get my storage unit to make sure it was fine to come the next day and that it would still be available. So, it was surprise when I got there that it wasn’t available, even though I double checked the day beforehand. The facility wasn’t bad, and the young man working was very sweet. But, I’m disappointed with the process I went through.
Tessa J | First ImpressionsMy trailer was stolen out the back and no one would help I spoke to the manager and nothing happened that's why I move to another company
Patrick G | Overall ExperienceThe people that were working in the office were great.
Victoria C | Online Move InThe facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.
Paula J | First ImpressionsShe was rude. And very upset with me because online they said y'all had a climate control units for rent and when I got there she only gave me a regular storage and when I confronted her about it she got all the listed in crazy about it
Roxanne R | Overall ExperienceNo comment
MICHELLE B | First ImpressionsMade this part of the moving process quick and easy!
Brian N | First ImpressionsDue to no fault of UHaul’s own, I did not find the area safe as a whole but the UHaul facility and their staff were excellent.
mckinzie h | Overall ExperienceFriendly staff.
mckinzie h | First ImpressionsExcellent each employee it's very polite and a very knowledgeable of the business all tens and very helpful
ventrice c | First ImpressionsBest experience overall.. I would recommend U-Haul to all my family and friends..
Joann D | First ImpressionsWell done
Brandon H | Overall ExperienceI made a reservation so the process was fast and easy. The representative was very polite.
MONICA D | First ImpressionsGreat service, great location, and great assistance
Christopher L | First ImpressionsN/A
Laura R | Overall Experienceevery thing was great the staff was real nice and sweet
Germiyah P | Overall ExperienceThe representative had a good personality and was clear.
Carolyn P | First ImpressionsThank yall and when need storage first on my list
MARY B | Overall ExperienceEveryone from the employees at the counter to the manager were incredibly friendly. Unfortunately my unit had a leak in it that ruined my coffee table, but that’s not the locations fault.
JAVIER S | Overall ExperienceCynthia was VERY nice and helpful
Doris A | First Impressionsthanks
Melissa H | First ImpressionsCynthia was fantastic!!
shay p | First ImpressionsEverything was beautiful
Jerry R | Overall ExperienceGreat service.. from day one..
Danielle J | First ImpressionsVery convenient check in return process. Thanks took advantage of the free month of storage in a climate controlled building.
Douglas M | First ImpressionsThe reason for storage wasn’t pleasant. But my experience with this facility was wonderful. Great customer service!
Michael C | Overall ExperienceYour service were great
linda g | First ImpressionsI felt very safe and felt my stuff was in a safe and secure place.
Michele S | Overall ExperienceI was totally shocked!! This place was AMAZING!! Nevada Randolph and Jerron Henry was very Professional and provided excellent customer service. I could not believe at how CLEAN the storage was.
Michael C | First ImpressionsGreat
Cassie S | First ImpressionsThe rates should be prorated. My items in my storage suffered a lot of damage from mildew and mold.
angel w | Overall ExperienceEveryone has been extremely friendly and helpful.
JAVIER S | First ImpressionsI had no problems here. Excellent customer service and the facility was always clean and very well maintained.
Nina L | Overall ExperienceI was very pleased with my experience with the service Thanks a bunch. Charles Terry.
Charles T | Overall ExperienceThey were amazing and helped me when needed. The storage was well lit and safe. It had 24 hour access. It was very clean.
Dominique D | Overall ExperienceThanks for everything
Rodmoneka C | Overall ExperienceI have always use this storage and will continue in the future.
Ashley J | Overall Experienceplace is in need of repairs.
david g | Overall ExperienceDerek, Cynthia, Raven always friendly & helpful. Facility clean, indoor lighting terrific, on-site cart useful. Access secure, easy to navigate. Climate control kept everything in great shape.Thanks!!
Scott B | Overall ExperienceThe manager was excellent along with the workers
Jerrika J | Overall ExperienceEverything was great. My stuff stayed safe and i always had access. Staff was friendly and very helpful! Thanks again.
Jherica J | Overall ExperienceManager was always extremely helpful and friendly!
Roger C | Overall ExperienceI have been with this storage facility for 2 years and i loved the staff and area my things were safe and i never had any problems. Thanks Green well Springs Uhaul!!
Kaila H | Overall ExperienceMy rep was very professional, skilled and patient. She made sure i had exactly what i needed.
LASHAWNA B | Reservationworst experience with U-Haul in general. Staff on site was very professional and helpful. After a few weeks my unit was infested with ants. This has been my worst moving experience! I also have pics
Kelisia A | Overall ExperienceI had Ants and Spiders all over my things and my things wasn’t in Storage Two week. The Movers and I had to fight ants and 🕷 spiders. I need to file a Claim ASAP.
Lillie G | Overall ExperienceGreat!
MAXINE H | Overall ExperienceGreat people always helpful.
Michael P | Overall ExperienceMy belongings had bugs and spiders eggs all over it, I didn't want to bring it home. Some I will discard.
lindreka w | Overall ExperienceN/A
Jamelia J | Overall ExperienceThe staff was very helpful and friendly.
Mattie S | Overall ExperienceBillings were a little messed up at first but they corrected it.
COBEY E | Overall ExperienceGreat all around
william b | Overall Experience