Helpful desk and yard staff. Fair pricing, quality equipment. Thank-you!
Robert VCustomer Reviews for U-Haul Moving & Storage of North Scottsdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fail to mention the 2 step procedure to gaining access to storage facility.
Dennis B | Online Move InGreat facility and super helpful staff
Jim W | Overall ExperienceThe girl helping me with my trailer return and unit rental was absolutely professional and had excellent customer service knowledge. She knows how to treat customers!
Dariusz B | First ImpressionsStaff follow through was less than desirable. When I was told by the attendant in person that assist Ed me getting the large doors unlock after opening hours. She said she would close out my storage. Then two days later I get a call telling me my storage unit was left without a lock. Then I knew I had to take time to close out my unit when I was told I wouldn’t need to worry about it sh would have it handled. Not good customer service.
Regina D | Overall ExperienceThe staff were always helpful and accommodating. Excellent customer service. Always helpful when billing came due. Thank you all for keeping our belongings safe. Nancy mayw85@ymail.com
Nancy w | Overall ExperienceOf the storage units I have rented, I find this location far superior. The facility is always clean, the staff is very friendly and the access is very convenient. I have recommended this facility to family and friends for their storage needs. I couldn't be happier with them.
JO M | Overall ExperienceExcellent service
khawer m | First ImpressionsThe customer service staff was phenomenal especially David. Or when I need Storage again, I would not hesitate to return. They were very welcoming and accommodating family and you U-Haul corporate should be very proud of this Scottsdale location! C. Love
Cynthia L | Overall ExperienceOreanna was exceptional in assigning a rental locker as well as assisting me in purchasing moving supplies. She is truly as asset for I-Haul.
TERRY B | First Impressions1-Did not appreciate having my rent increased after 1 month. 2-Found same size storage within a mile for $82 versus the $137 I was paying UHaul
Ryan S | Overall ExperienceThe manager was fabulous helped me twice. Helped a friend at Public Storage and they didn't have the place to donate items directional signs on the ground or friendly service - FYI
kelly p | First ImpressionsEveryone was so accommodating especially the facilities person and the general manager. Thank you for a great experience.
LINDA W | Overall ExperienceOreana was incredible. Above and beyond! Thanks for all your help! -Nicki
Nicole L | Overall ExperienceWonderful and helpful staff. Love the little exchange area for belongings.
Trisha H | Overall ExperienceGood customer service and friendly staff....
Julio A | First ImpressionsThank you all for your help with my move! Incredible staff, very efficient and would def recommend. 10/10!
Nicole L | First ImpressionsThank you for helping me!!!
angela l | First ImpressionsI appreciate staff’s friendliness.
TOURAJ N | First ImpressionsAnna was very knowledgeable, professional, and courteous.
JESSE L | Overall ExperienceNo problem s with this facility. A previous manager was difficult to work with. When I couldn’t get into the building I called him. He told me it was after hours and he wouldn’t help. He also told me the screen on the login unit would be replaced soon since the screen was unreadable. Two years later it was still the same. Current management seems better. I still have a 19x10 there.
Mark E | Overall Experiencewelcome
ARZU S | First ImpressionsEmployees were all very helpful particularly Yale who helped me get the storage door open, not just tell me how to do it like another employee did. Also Anna was a big help too!
PRISCILLA R | Overall ExperiencePoor support after closing hours
Andrew E | Overall ExperienceThe team was incredibly helpful and respectful over all of the years that I have had lockers (3!) at this convenient location. Recommend very highly!
Julia B | Overall ExperienceGreat
Jaynell S | Overall ExperienceGreat experience here! Professional friendly staff there too. Thanks U-Haul of N. Scottsdale!
Marc S | Overall ExperienceNONE
Elouise C | Overall ExperienceThe staff goes up and above to make customers welcome. I have used Uhaul for more than 25 years. I would never want to use any other company.The pricing is higher than the other brands when it comes to storage but the personal service more than makes up for it. This is a real post not paid . This Scottsdale location has set the bar very high on quality and service. Definitely worth every penny. Stop by and see Anna, Francisco, Roxann Alan and a whole host of awesome employees… Can’t say enough.
Sanita G | Overall ExperienceThe counter person, Mr. Joaquin, would not process my request to rent a 5x10 room. He told me I can only make a reservation for the next day. I told him I wanted to get everything done so all I have to do is unload. I didn’t open the link for my drivers lic right away and had to go back an hr later. At that time I asked again to complete the process. He took down all my info but didn’t charge me. The next day I tried to open the door and was denied. I went into the office and another Clerk took my payment, showed me how to open the doors and was extremely helpful.
Gary S | First ImpressionsOne of the managers noticed that we had two 5x5 instaed of rhe 10x10x10 and switched it. Then escorted us to our unit and noticed one closer to the elevator with more space to maneuver and switch us to that one. She showed us the correct way to sign in and out. And she did it in minutes.
Ericka D | Overall ExperienceAnna the manager is an asset to your company. She did it really good job.
Johnny P | Overall ExperienceGreat staff, friendly, helpful. Highly recommend UHaul Moving and Storage of North Phoenix. Pat D.
Gary D | Overall ExperienceOver the top with good service& attitude
david a | Overall Experiencethank you very much I was very happy experiencing
ARZU S | First ImpressionsGive Anna a raise! She was awesome! Says she was an owner? If so she’s a good one and props to her! Kind, professional and efficient.
Allison K | First ImpressionsThe center was clean and organized. The wait in line was not long, there was enough staff to work with customers, service was friendly and with a smile. I recommend this U-Haul location for all your moving and storage needs.
Marc S | First ImpressionsStaff was very accommodating, especially Roxann
LINDA W | Overall ExperienceIt is miserable trying to get in and out of the storage facility, absolutely miserable. Two separate key pads 20 feet apart, each has to have 7 digit number entered to open the doors. The card they gave me would NOT open the doors the first day -- well that's the day you move the most stuff. We had to use the TWO key pads no less than 20 times to get in.
David T | Online Move InVery clean and staff usually helpful.
Thomas H | Overall ExperienceI had a great experience at this location, everyone was very friendly and helpful and even though it was very busy they all were kind, knowledgeable and courteous. I would highly recommend it’s worth being a little patient. Thank you
DIKRAN K | First ImpressionsGreat staff. Very professional and friendly. Would definitely recommend them.
Crystal M | First ImpressionsVery busy and kinda understaffed but was able to do most of it online.
Zach H | Overall ExperienceAnna the manager help me, I have nothing but praise for her she is definitely an asset to your company.. she is very knowledgeable, friendly and kind, I would rate her customer service skills, 10 out of 10 !
Johnny P | First ImpressionsThank you!!
Karen R | Overall ExperienceThe worker had no idea how to help find a unit
Nicholas P | Overall ExperienceI would not have moved out but needed a larger space 10x30 or 2 10x15’s by each other. I had 4 units at Uhaul . 2 up and 2 down nowhere close to each other which proved to be difficult for me to try to pull items for my customers. Currently in a 10x40 which works better for me. Thank you
GINGER L | Overall ExperienceEveryone is AMAZING at this location!
Rebekah D | Overall ExperienceAnna is so people-centric, professional, and polite. I would specifically only go to her when I needed to inquire about services, make a payment, etc. she represents your company values SO well and hope one day she’s one to help maintain them at a corporate level.
Craig R | Overall ExperienceThe staff was professional and treated you like they've known you your whole life, as in they didn't treat you like you're just a number the place was clean the staff was friendly anyone that entered that building was also very friendly.
Wendy G | Overall ExperienceIt's not right that you don't refund money for the time that is not used by the renter. You keep the money and that's bad public relation. Since that is your policy I will tell people how cheap uhaul is. Uhaul makes more money than they know what to do with.
Patrick M | Overall ExperienceAt U-Haul to rent a moving truck, Met the new manager and very impressed with her knowledge and friendliness, she was definitely five Star.
DON P | First ImpressionsHoping I can have a great experience with you Roxanne was very helpful and the other girls! Clean unit
jillann W | First ImpressionsWe just started using the facility or this review could be more detailed. We are ver satisfied so far .
Thomas H | First ImpressionsAlways very helpful staff. The entire facility is spotless…Thank you
Doug W | Overall ExperienceAnna is a star. Very helpful and efficient.
JOHN M | Overall ExperienceI wish there was a dumpster that I could have used it was difficult to have to sort through storage stuff and have nowhere to through out trash
DAVID B | Overall ExperienceEarlier access hours would be nice. The associate that signed me up was incompetent and put down a bogus email resulting in my storage unit being locked out when my credit card expired and you were unable to contact me
Randall W | First ImpressionsUhaul always makes it easy to get a difficult job done and I thank you for that.
daniel l | Overall ExperienceI’m very impressed with U-Haul. I have used you almost exclusively the last couple of months and very satisfied. I’ve dealt with 4 different location during this time frame and everyone has been extremely helpful and more importantly honest. Congrats to U-HAUL. !!!😊
ANDREW S | Overall ExperienceAbove and beyond service excellent staff
Jose G | First ImpressionsKnowledgeable and friendly staff, all-in-one and modern facility. Great experience!
Laurie R | Overall ExperienceSuper clean facility and very friendly efficient staff…Thank you
Doug W | First ImpressionsGreat friendly staff… however no light in union frusteating
Susane P | First ImpressionsThe air was a little warm on south end of storage on 2nd floor 2101 area.
anthony s | Overall ExperienceExcellent facility and service. Very convenient variety of moving & storage products too.
James P | Overall ExperienceI rented a 5X10 unit and discovered that they gave me a 5X5 unit instead. I had to go through the whole renting process a 2nd time. They credited my card but was not able to provide me with a receipt. I went back to make sure that I would not get auto billed each month for the smaller unit. It was difficult to imagine that this could happen since I explained that I had 100 boxes to store and everyone there believed I should go with the larger unit which also made sense to me. There was no way to know that this was happening because I was told that I would be getting a discounted rate the 1st month and then pay the regular amount each month thereafter. That was not the case when I rented the 2nd unit.
Patricia l | Overall ExperienceOnly thing I would recommend is the flat carts be a little bigger to be able to put more on them instead of having to make twice as many trips.
John N | Overall Experience1) Mouse trap found in unit 2) Creating an account required an alternate contact with an address other than mine. This was a requirement to create a lease. I only have my wife and one address. That is a crazy limitation of your system. 3) Manager was very rude when dealing with the issue above.
chad R | First ImpressionsI lost the unit due to a family death and loss of income. Not U-Haul's fault.
GREGORY A | Overall ExperienceAfter stopping at several U-Haul locations during our journey from Sacramento to Phoenix, it was refreshing to encounter U-Haul of North Scottsdale. It is a multi-purpose facility encompassing rental, return and storage. It is clean, well-maintained and the employees are friendly, helpful and knowledgeable.
Laurie R | First ImpressionsGeneral manger was horrible. No acknowledgement when I came through the door. Saying things like “I don’t speak Mexican” while people are in the building. Terrible customer service throughout my duration there. It’s embarrassing that u-Haul hires people like this.
Tatum M | First ImpressionsLove this place. The process was easy and very helpful! Thank you!
Terri l | First ImpressionsThank You, for finding the best way to cooperate with me and assisting myself in keeping the experience a pleasant and cooperative experience. Respectfully, Grant DeBerry
Grant D | Overall ExperienceI just ended up not needing it thanks!
Marilyn K | Overall ExperienceThe staff was wonderful, but my experience was awful. I had a reservation for a location 25 min west of my house, not ideal, but doable. I loaded up my car and dropped my husband off at Home Depot then i went to my location. After having a reservation for months, they didn’t call to tell me they didn’t have my size unit. I could pay $110 more a month for a size I didn’t need, but no thanks! So I had to go to one 25 minutes north of my house AND we couldn’t get anything we needed at Home Depot bc my car was still loaded. On top of this, I couldn’t get back to pick my kids up on time bc I didn’t have any place for them to sit, so i was scrambling there. I ended up spending 4 1/2 hours trying to get into a locker and all because no one called to tell me to go somewhere else, and i had 8 Rubbermaid totes, that’s it. Then on top of that, the place they sent me in the end was $15 more a month for that same size and it wasn’t even climate controlled! The first one was, how does that even figure?! And I wasn’t told that when I left the first place for the second. So while I rate your staff with excellence for friendliness, the experience was pretty awful. Any day this would have been annoying, but we’re moving and have a million things to do, this shouldn’t have been such a Process!
Rachel W | First ImpressionsFacility was very convenient and it even had a community donation area which I thought was unique.
Michelle M | Overall ExperienceOur experience was great
Juanita O | Online Move InThe location manger really needs to learn customer service only one staff member understands customer service and the values of keeping a customer
SKYLER P | Overall ExperienceThe management is not well organized
Lacy J | Overall ExperienceManger is not customer friendly. We have two units at this facility. I had to bring equipment in after normal hours and had an issue with access. Called the emergency number which was the manager. Never returned my call and was not able to enter. When I asked him why he didn’t answer he said he doesn’t respond since he is up very early. NOT ACCEPTABLE
Mark E | First ImpressionsFacility in TEMPE. 5 star. Facility in north Scottsdale. One star. North Scottsdale 1. Inaccurate info re: location of storage 2. “Good Ol Boy” rambling between counter agents and immediate customers while long and growing line of individuals questioned up and waited for agents to handle customers inacprofessional and business like manner!
JONATHAN G | First ImpressionsEveryone especially management were very friendly and helpful. Got me right in and out. Thank you.
Vashara N | Overall ExperienceGrounds and storage unit are clean. The staff is professional and they care for their clients. Rodney is awesome. I will definitely come back back!
SARA J | Overall ExperienceThe staff and especially the manager are just flat out lazy. I had to ask multiple times for a card to get into the building. The worker who initially set up my account/ storage unit was very impolite and wanted to do as little work as possible. Any question was met with a very annoyed response. The experience I had here was no doubt a direct result of the manager who wouldn't allow me to leave the storage unit unlocked and with nothing in it for about a half hour whilr I went and got my lock and items I was storing in the unit. When calling into this store to try and move out I had to call in 4 times, each were met with an employee putting me on hold for over 20 minutes each time before I hung up. I never got threw to them once and had to call into the main U haul number to finally check out. I have used U-Haul a bunch of times in the past and my experience was wonderful. Not a single complaint ! This store was so bad that of I did not know how it stacked up to others, I would never use U-Haul again. This is unacceptable and in an incredibly wealthy area like Scottsdale, this entire U-Haul store needs some serious looking into.
Doug L | Overall ExperienceVery helpful staff assistance and many details on what we needed to know.
Brandan G | First Impressions2 price hikes in 6 months was the breaking point. Rented a different unit that is double the size and has AC for the same price. Attempted to use mobile check in for van rental and after jumping through the online hoops I still had to go inside and check in with an attendant. Due to my work schedule getting to our unit during the day proved difficult and it is an extra fee to have longer access hours, not the case at our new facility. I get supply and demand but feel that Uhaul is erring on the side of greed.
Tom H | Overall ExperienceWe were given a free month with the purchase of our Uhaul. Gave them the reservation, confirmed the free month over the phone and when we arrived they had our reservation and we had to pay for the first month
ERIC W | First ImpressionsThe staff is very friendly and accommodating!
Timothy P | Overall ExperienceRude manager, incompetent staff. I paid my rent and got an e-mail receipt. Then I got a late notice, apparently an error. Locked out of facility and had to stand in line. Lots of confusion on truck rental. Would not use that facility again.
ROBERT P | Overall ExperienceVery pleased with the service
Renald B | Overall ExperienceExceptional service. Was able to get into unit a day early because my itinerary changed. Realized I need to upgrade to a larger unit and the process was seamless. Staff was super friendly and accommodating. Even better, after about 15 minutes of moving stuff in, management came by with a refreshment and was very mindful that I was staying hydrated while moving items in. 10 out of 10 experience and definitely recommend!!!
JOSHUA P | First ImpressionsRodney runs an excellent operation. We watched him maintain order when customers became indignant or rude. He was very fair to us and made us feel as though our account mattered. His team is available and works hard to minimize waiting times or errors with paperwork. We've used several U-haul storage facilities over the years, but this has been the most excellent of them all. We are grateful for their assistance with our move across country!
Darryl O | Overall ExperienceStaff are super friendly. This facility is first class. Excellent people, excellent facility.
Niall B | First ImpressionsJust thought the lady was telling me access hours, not office hours. Was confused when unloading trailer to storage before office hours closed.
Lorenzo T | First ImpressionsVery busy location, have to wait in line for help. But everyone is very knowledgeable and helpful!!
SALLY J | Overall ExperienceThe young lady was extremely friendly, professional and courteous. She was thorough and explained everything to me.
Bruce R | First ImpressionsManager Rodney Zayas is a 5 star man. The most helpful person ever dealt with. I strongly recommend Rodney get recognized for his professionalism. I will not go anywhere but back to Rodney's facility.
TED T | Overall ExperienceRodney Zayas top notch employee. Did everything he could to make my moving experience. Less hectic. I dealt with 5 or 6 different employees .. all of them were excellent here in Scottsdale
anthony s | First ImpressionsWe rented the unit online and it came with a free lock. We checked in online and received a text confirmation of the unit number, code to enter the building and confirmation that the lock was I n the unit. We purposely checked in online as we waited in line for over 40 minutes to buy moving boxes the prior weekend and wanted to avoid that wait. When we arrived at the unit, the lock was not in there as stated. We ended up having to go to the office to wait in line for 30 minutes. It was extremely disappointing that we checked in online to avoid the painful wait, yet that is exactly what ended up happening.
Karly M | Online Move InThe manager is awesome and attentive to all clients! He made sure people were happy and taken care of. As a result, that culture was cultivated in all staff. You felt the intent to serve customers in the environment. This is necessary when customer service is a dying art. Appreciate the kindness!
Darryl O | First ImpressionsAbsolutely love this location, the staff is extremely helpful and friendly!! Rodney and Carty have always gone over the top to help accommodate and make the process as easy as possible!! Highly recommend:)
Alexis H | First ImpressionsI was moving from a storage unit to U-boxes for shipping. Rodney Zayas, the General Manager, as well as his staff, were very helpful during the entire process. Rodney, specifically, ensured that every aspect of the was seamless. Thank you!!
Sonya B | Overall ExperienceI can’t say enough about Rodney !! He’s a class act ! So Helpful with all my silly questions. He has the patience of a saint ! It’s so refreshing to find a person who Obviously loves what he does! The whole staff were so helpful ! But Rodney is a gem !! I was having such a horrible day and he made me laugh and explained everything I need to know about the truck . Thank you ! !
ELLIE D | First ImpressionsThe guys in the parking lot were very helpful and accommodating. The lady who helped me inside the building was rude. She asked me for my address, even though I already have a customer file due to having a storage locker. I said "shouldn't you have that already?" and she said "Sir, I just need your address." She would not even explain how idiotic it is that uHaul does not already have my address handy. I let that go. She wore a facemask BELOW her nose, which is ridiculous. I asked for a pro-rated refund of my storage locker and she said "we don't do that" instead of showing me the contract. I did not push on it. The facility is not clean, the equipment in the main storage area is falling apart. They constantly ask everyone NOT to park where it says "customer parking" and to PARK IN THE STREET which is far less safe. GET your act together.
ADAM R | Overall ExperienceStaff went above and beyond my expectations. They helped me pull the hospital bed out of the truck and get it into the storage room.
ANGELA D | First ImpressionsBecause of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens Thanks
Frederick M | Online Move Inthere needs to be more staff, there is alway a long line and wait. the staff does their best, but they seem to be understaffed.
Yamileth M | Overall ExperienceOut of 8-9 attempts to enter, my code only worked on my move out day. I drove 24 min one way to get there only to realize waste of time, I can’t get in. Doing this multiple times gets old, so no, I’m not fond in any way of this place! One might wonder why they are paying $270/month for a 10x10 they can’t access... but whatever. It is what it is. I would pay tripple that just to get out! Also every time I called store, without fail it was approx 20-25min hold to speak with someone ... even the last day I showed up and no other customers were there... so I hung phone up and walked inside. That’s a joke.
Stephanie S | Overall ExperienceU-Haul Facility and Staff at the Hayden/Scottsdale Airpark was excellent Rodney and his staff were always so accommodating.
johanna w | Overall ExperienceThe staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.
Michele S | First ImpressionsI used this facility in the past and found it clean, secure, and convenient. If I need storage space in the future, this would be my first choice.
Sandra N | Overall ExperienceStaff was friendly, it would be nice if they had someone extra for the phones. I always have to be placed on a hold.
jennifer f | First ImpressionsExpensive but very nice facility.
PATRICK J | Overall ExperienceAbsolutely horrendous service! 10/10 would recommend any of my friends use ANY OTHER SERVICE!!! The staff was very slow and not helpful. I was ignored. Everybody just took their time strutting around when the store was busy. There were 2 front desk clerks on a Sunday. Absolutely insane to have such little staff on a weekend. If I were the store owner or corporate manager I would fire everyone working in the store. Lastly I made a payment on my storage unit in advance and the clerk told me they weren’t going to refund my payment of $125. Absolute theft if you ask me. Especially after giving 6 months of my business. The truck had horrible alignment and hadn’t been inspected since January of LAST YEAR. The last time I helped a friend move in a uhaul it hadn’t been inspected in 5 years and we had a tire blow out while exiting the freeway. Absolutely terrible business. I HATE UHAUL and I will NEVER offer my business ever again and I will steer everyone I have the opportunity another direction.
Aaron B | Overall ExperienceGreat staff! Rodney got me set-up in no time.
Miles D | First ImpressionsRodney is the best!
Dana D | Overall ExperienceI never had any problems and everyone was very nice and helpful both when I opened my account and when I closed it.
CHRISTINE L | Overall ExperienceSome bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is $11. Not sure if it’s lack of training or purposely bait and switch. Otherwise, the rental process was ok.
John V | First ImpressionsGreat facility and staff.
Don P | Overall ExperienceVery good customer service and have used this facility so many times !! Great Team!
connie m | Overall ExperienceI still haven't received my 100 deposit
SHANNON P | First ImpressionsFast and friendly and convenient.
Kevin M | First ImpressionsWe came to Phoenix from Idaho in a u Haul truck loaded to the gills. The North Scottsdale U Haul treated us exceptionally. Rodney and the entire staff were welcoming, kind, upbeat and extremely fair. In fact, we have returned for a second rental and received the same excellent treatment. Yes, I recommend them highly!
terry k | Overall ExperienceRodney originally assisted in helping me to rent my unit and was there yesterday to offer a smile and a thanks for my business, along-side a smiling staff. Everyone was very supportive and made for a great experience. I’ve noticed a better morale over the past several months since Rodney has come in. A more positive atmosphere than in years past. Thanks for making the customer feel appreciated, that goes a long way. Sincerely, Roger McKay
ROGER A | Overall ExperienceI called in to inform the staff that I’d be vacating my unit. I would be making the last payment on the unit. The person I spoke to informed me I had until the 14th of the month to get my things out. My card was charged on the 4th, it was not supposed to be. I went in the store to discuss the issue and was told there was nothing that could be done. The lady I spoke to was rude and offered 0 help. I will call American Express and issue a chargeback if this is how UHaul and it’s staff treats customers.
Steven E | Overall ExperienceGood job
Ian R | Overall ExperienceEveryone was very nice and helpful
Carl R | First ImpressionsThe general manager was rude needs more training
MICHAEL B | Overall ExperienceThe GM, Raymond is fantastic, very professional and hardworking and extremely helpful. Truly sets the example for the Team.
Christopher D | Overall ExperienceGreat service.
Rod a | First ImpressionsI have been to this facility on several occasions when staff are being berated by the manager. My last experience was the owner arguing with another staff - possibly his wife. Extremely uncomfortable to listen to these dialogs. One time is understandable but on almost every time I was in the office there were verbal dialogs I DID NOT want to hear.
Chere S | Overall ExperienceThe check in process took 2 times 20 -25 minutes each time and 3 people to get the computer system to give me a move in access code all the while a supervisor standing there and not offering the new people a suggestion till late on the second try to reboot the access code
rick b | First ImpressionsIt’s not fair to just throw the book at this store, I had a horrible experience overall and Laura at the Scottsdale store was very nice. It’s the rest of the experience that was horrible, and I would like to discuss this with upper management.
Victoria B | First ImpressionsI was told that storage closed at 8pm but when I arrived with my items at 7:30pm the storage was closed. My friend had to come and put my remaining items in his car. I was moving out of my apartment and that seriously messed up my whole day. I only rented the storage because of the hours of availability. I have to have surgery in 3 days. My suffering from fatigue and multiple trip to storage is a major inconvenience. Plus I had to leave my stuff in cars parked overnight.
Angela R | First ImpressionsA minor setback was remedied immediately, and to my satisfaction. The staff went out of their way to help and assist me in our storage experience. The facility and the entire experience were first rate.
Daniel C | First ImpressionsWhere do I begin with MY ENTIRE EXPERIENCE with a UHaul was a nightmare!!! Starting from my very first encounter with the woman who quoted me my move was to be 1,400.00 which included: Plenty of pads, a dolly the car trailer, the drive from Colo to Scottsdale AND TWO GUYS TO HELP LOAD UP THE TRUCK!! After arriving at the UHaul in Highlands Ranch I was THEN TOLD “ NO, we didn’t have two guys for you, THATS SEPERATE DEAL”!!!!!!! When arrived here in Scottsdale.... DID NOT GET THE SIZE STORAGE SPACE WHICH EOULD HOLD STUFF FROM A 20 FOOT TRUCK and I HAD TO PAY FOR AN ADDITIONAL SPACE!!!!!! THEN WHEN CAME TIME TO PICK UP MY ITEMS, HAD TO DRILL OFF THE LOCK TO OPEN THE UNIT AFTER THEY TOLD ME THEY COUKD DO THAT !!!! D E B A C A L E the entire experience!!! NEVER AGAiN WITH UHAUL!!!
Bobbi T | Overall ExperienceOf the multiple U-Haul locations we have dealt with relative to our recent move to Phoenix, this location was clearly the best. Staff and facilities are top notch. I highly recommend this location for all your U-Haul needs.
DOUGLESS P | Overall ExperienceEXCELLENT: especially at the outbreak of. COVID19 quarantine and loosing my job. This management was exceptional in understanding my financial strain and eagerly assured me to put my monthly rental payments aside until i would be able to pay.
Martin H | Overall ExperienceRodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!
Melissa C | Online Move InRodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!
Melissa C | Online Move InBy the time my move was all said and done, this move has cost me a fortune and I would have been better off simply hiring a professional Moving Co. (The cost would have been almost comprarble)
Bobbi T | First ImpressionsMy original reservation was canceled without notifying me. The computers were down and I had to give my information 3 times to 3 different people to get a different unit. When I arrived, it took an hour before we were finally done .
Robin B | First ImpressionsNow you care what I think. Worst company!
LISA S | Overall ExperienceFriendly
AMMAR K | Overall ExperienceGreat location. Moved only because of distance to my home.
PAUL M | Overall ExperienceGreat storage space! Clean and no bugs or rats. The only thing is when I first moved in the website said I would get a free disc lock if I checked in online and I did check in online and still had to pay for the lock.
Brian E | Overall ExperienceA bit pricey, but worry free.
Keneth H | Overall ExperienceThe manager was very responsive and helpful.
Beth W | Overall ExperienceStaff in the office were rude on more than one occasion. Acted like they were doing you a favor when they had to assist you.
JEFF A | Overall ExperienceStaff went above and beyond to help! Would definitely recommend.
Evita V | First ImpressionsYOU ARE ASKING! This was my fourth location Rental! EVERY other rental location was excellent. I will never rent or use U-haul Again. Very bad experience! I had items removed from my rental which were never returned. My opinion , Rodney lacks any customer service skills to run a business. PS Whitney was the only Positive!
Eric W | Overall ExperienceClean facility and friendly staff
Mark W | Overall ExperienceGrabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!
JT T | First ImpressionsLike always excellent service
Martha C | First ImpressionsThe staff was excellent and attentive. Everything was ready when I arrived at the time committed to. Check in was very fast and when I returned it the staff was great
FRED C | Overall ExperienceI’ve rented a uhaul 5 times in the last 9 months and this was by far the best experience I’ve ever had. The Scottsdale road location was the absolute worst, all other times were this location and I always received good service. Except this time... I received FANTASTIC Service...the Women who assisted me had the most calming demeanor (I felt stressed when I came in and calm when I left), was extremely helpful & very knowledgeable. She really is an asset to your company!
Pleshette A | First ImpressionsFriendly staff; very helpful
Todd S | First ImpressionsA very elegant gal named Royal escorted with me to do a final walk-thru, for moving out of a storage unit. She was kind and helpful and lots of fun to chat with. Likewise she was smart and offered creative assistance, while I waited for a moving company to load one last piece of furniture. She made me feel special and welcome! Manager Rodney & his staff are terrific too! Always ready to help and working hard to be of service to all. Store, storage and bathrooms were neat and clean. I'll be back. Thank you!
Samuel P | Overall ExperienceThis was a great experience for all of the time we rented except the last day. I went in to close the account for my mom. My email and phone number were the contact information but the unit was in her name. I was told I would have to bring in my mom to show her ID to close the account. I explained my mom was in a senior facility 60 minutes away and this would be a huge problem. Basically I was told they didn’t care. So I drove all the way across town and back again with my Mom. Walked in and was then told we don’t need to see her drivers license!!! Instead of being contrite, I was met with laughter and the offer of a water! I know we were no longer clients, but you took a pretty good experience and turned it into a terrible experience. Really terrible customer relations!! I would not recommend this location to anyone and a different approach to the bad situation would/could have made all the difference.
Connie B | Overall ExperienceExpensive I got 3 different answers about storage access hours
MARK S | First ImpressionsRodney the manager was excellent in handling all of our concerns!
cheryl w | Overall ExperienceWhile the overall service was helpful, I HATE when unexpected requirements are thrown at me: giving out name, phone number of a third party prior to applying for storage unit. I understand the NEED
Martin H | First ImpressionsMy property was destroyed from water damage. Staff does not allow disposal of empty boxes. Moved out and did not receive a proration.
JAMES M | Overall ExperienceThey were always very nice.
Carolyn B | Overall ExperienceThank you.
Kathy M | Overall ExperienceVery good service.
dan j | Overall ExperienceEveryone was amazing, I had to move over flood damage. The staff went above and beyone
Raiza S | First ImpressionsThe service here was absolutely horrible. The staff & corporate customer service are non-helpful. This is the most non-customer oriented business I have experienced. After hours #, doesn't work.
Michael A | Overall ExperienceOnly left as we found a better price. The bonus was the new place is closer to our house.
Julie K | Overall ExperienceExcellent
MATTHEW R | Overall ExperienceHave used UHaul storage several times for extended periods. All my items came out smelling just like they did when they went in; climate controlled and clean.
george k | Overall ExperienceEvery employee I met and that helped us was absolutely the best in customer service and professionalism. Namely : Svitlana,Mike and Brandon
ADDISON M | First ImpressionsWas sad to leave but all good things come to an end. Thank you to everyone for your help and support with all my needs.
ROXENE E | Overall ExperienceThe person I talked to on the phone was very unprofessional and had no customer service skills or knowledge of anything. Please train your Employees and hire people who show professionalism.
Krista E | Overall ExperienceThe so called general manager named Rodney, is the most unfriendly jerk I have ever met. He is rude to customers and is a disgrace to the company. He should be fired. I will NEVER use uhaul again.
arnold s | Overall ExperienceWe had a very good experience here and would definitely use them again.
janet p | Overall ExperienceFacility was really nice and clean, great customer service, professional and friendly. I would definitely recommend this location and use it myself again.
Gabrielle M | Overall ExperienceI'm a 13-year U-Haul employee and have had storage at various centers in both CA and AZ and this facility is one of the best kept and run. Cheers to the Hayden Road team. -Sperry
SPERRY H | Overall ExperienceGood location, clean and secure
PAUL I | Overall ExperienceEveryone was super helpful.
Coral P | First ImpressionsThe team was friendly and helpful.
Angela M | First ImpressionsRodney, Svitlana - the whole team energized a rather precarious move. At first glance, we got off on the wrong foot, but Rodney''s professional courtesy turned a frown upside down : ) #1 - Go U-Haul!
Nicole P | First ImpressionsAwesome
Mary D | Overall ExperienceRodney the General Manager was off the charts terrific. This lovely man took such good care of me. I actually cried tears of joy because of his unbelievable assistance with me and his concern for me.
STEPHANIE L | Overall ExperienceVery well staffed. Everyone was helpful and had a positive attitude.
Paula M | First ImpressionsMike was incredibly helpful.
Russell R | First ImpressionsThe manager was extremely rude. My trailer had been taken by the time I had arrived when no one had told to pick it by a certain time. Made moving very stressful! very poor customer service
Marizela s | First ImpressionsNot sure I understand all the turnover at this location. The guys have gotten all have really been good professional and helpful. That said the new GM seems to be working out OK so far.
DOUG C | Overall ExperienceI could not believe how rude the general manager was to his employees it was not right especially in front of customers! He was saying things like my shirt is green for a reason and don’t push me
jenny s | Overall Experienceeveryone was extremely positive and helpful the whole process.
maria b | First ImpressionsGreat. Customer service
Sonia Q | First ImpressionsKnew what he was doing ... helpful and friendly
Whittney S | First ImpressionsThanks
Brenda T | First ImpressionsThank you.
WALIDA Y | First ImpressionsU-Haul made my move easy
Chris N | Overall ExperienceEverything was great.
Doug L | Overall ExperienceEvery UHaul representative was fantastic...this was my first experience with renting a storage unit and I can only say it was a great experience Thank you..
johanna w | First ImpressionsScott was super. Made my move go so smoothly.
Kathleen H | Overall ExperienceI highly recommend!! There was a miscommunication with the call center when I was to pick up my Ubox, but the gentleman at the facility was able to accommodate me and I I picked it up a day early!
jenny e | Overall ExperienceBest Uhaul , clean storage, clean restroom. & Great Customer Service. Couldn't ask for a better experience. Marie, Joel, Mike & Steve great customer service.
rebecca e | First ImpressionsMy storage experience was very good staff and facility was great
kurt t | Overall ExperienceOnly "catch" is that you have to pay an additional $10 per month for "24 hour" access. Not a problem if you can always access your unit during their office hours. Otherwise, very nice.
THERESA M | Overall ExperienceNice convenient facility. Great helpful staff!
Jana O | Overall ExperienceThe rest room has been out of order for two months.
Steve S | Overall ExperienceThe people there were very helpful
David R | Overall ExperienceThe staff was accommodating and pleasant, the site is clean and well cared for. The access hours to storage could be extended for convenience, but it works out fairly well now.
erich b | Overall ExperienceThe gentleman with whom I worked was terrific. So was the young woman who showed me my units. Thank you for making my experience so headache-free. Kathlenn Hempelman
Kathleen H | First ImpressionsEverything was as I expected to God’s sales people excellent service with everything.
Christian C | First ImpressionsIncredible service! This is the best U-Haul location I’ve been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!
Saro B | First ImpressionsI've had a storage unit at this facility for many years and never had a complaint or issue. The manager Scott and his team are always great to talk to and very helpful when needed.
DAVID L | Overall ExperienceMy experience with setting up the account and moving into the facility was great. The folks behind the counter were pleasant, helpful, and had some good tips for moving in and buying locks.
erich b | First ImpressionsExcellent Business Model. Efficient and friendly staff.
KATHLEEN A | Overall ExperienceThe lot became too full most times that I went to my storage unit. Many times the dock was full of vehicles parked there (not for storage unit access). So that was inconvenient.
GUY C | Overall ExperienceThe guys were helpful in getting my pod ready to unload.
Anthony T | Overall ExperienceStaff was very friendly and helpful.
Hermon s | Overall ExperienceVery satisfied customer! Excellent experience all around! Thank you!
Lynne S | Overall ExperienceEveryone at the facility were very friendly and helpful!
kathleen w | Overall ExperienceAll good.
RACHELLE B | Overall ExperienceGreat customer service!
Kathy M | First ImpressionsRented here before, it is perfect! Safe, clean, secure!
Evonne B | Overall ExperienceNone
LINDA C | Overall ExperienceVERY HELPFUL
David J | ReservationI have used this facility a couple of times and have been very satisfied. The manager was most helpful in resolving a problem when the out of state uhaul office did not follow with my contact.
John I | Overall ExperienceThis facility was recommended to me ( by realtor) and although the price was higher than other indoor/climate controlled facilities, the ease of use/access helped balance out the cost diferential.
Ellen T | Overall ExperienceA fine facility, but, found a new facility less than 5 miles away for $40.00 less per month or. $500.00 yearly savings. Would have stayed had you been able to price match, but, you couldn’t do. sorr.
Richard S | Overall ExperienceOnly negative was that its expensive.
Allan J | Overall ExperienceUhaul has big problems with coordination/any issues working with movinghelp.com. It’s enough to make me want to pay more and go with PODS next time!!
Hyunnarm K | Overall ExperienceScott was particularly helpful and friendly, but all staff are helpful.
Nancy W | Overall ExperienceI recently moved my stuff out after several years as a tenant. Staff was always kind and courteous, and my stuff remained in excellent condition in their care. I am very satisfied.
MICHAEL P | Overall ExperienceOver 3 yrs of storage and every employee was rude.
KATHLEEN A | Overall ExperienceAlthough I do wish 24 hour access was free, this location was accomdating to my needs!
Adam C | Overall ExperienceGreat facility and great service.
vince c | Overall ExperienceCould use more help at times
Sharron M | Overall ExperienceThe facility was great! the transit process to it poor. I am not sure what happened in transit but my Ubox was returned to me with extra latches, screwed shut & wrapped says the ubox was damaged
Ashley T | Overall ExperienceThe place is clean, easily accessible. I have rented here before and it is always a pleasant experience.
JAMES h | ReservationDrinking fountain has not worked for over a month. Also, made payments after the 20th, should I get a refund because I moved out on the 26th? Do we pay in advance?
Gary c | Overall ExperienceGreat employees
vince c | Overall ExperienceThey were prompt and helpful & and easy to work with. They showed me to my storage unit once I finished paperwork, and kept the doors open for me while I moved things in. Very nice staff.
JEUNNE H | ReservationScott was great to work with!
Brian K | Overall ExperienceThanks!
TAYLOR S | Overall ExperienceAlways willing to find solutions to customer concerns. Great boss, staff, and crew. Thank You
anthony g | Overall Experiencesatisfied with the customer service.
Andrea H | Overall ExperienceI have no issues with this location, it was a good experience
ross d | Overall ExperienceWas provided false info and ended up being locked up the building with my unit left wide open. Called after hours support(posted outside building)Scott Smith. Laughed and said, he was not coming out.
Kevin C | Overall ExperienceI think this location needs more employees. The ones there seem overworked and short staffed.
Robin C | Overall ExperienceFacilities great. Clerks great. Contract and bill notices did not include tax. Was charged fee after paying contract amt - later removed. Increase bill notice no tax and no one could tell amt.
Dennis S | Overall ExperienceThis location is extremely accommodating and works with the customer to accomplish the goal! Thanks for everything guys... you’re team is simply one of the best!
Adam C | Overall ExperienceOne stop shop for all storage and moving needs. Very professional crew. Especially Scott Smith.
george c | Overall ExperienceThe employees - polite & friendly, the communication - terrible. Attempted to talk to staff for three days, no response. Only to find out my U-Box was sent to another facility without my knowledge.
Kamilah T | Overall ExperienceI was extremely satisfied in all areas with this UHaul facility. I rented trucks, had storage units and bought supplies. Highly recommended.
MICHAEL H | Overall ExperienceThe facility had good security with proper access protocols, the carts that were available to use were very helpful and the facility was always nice and clean.
LYNDON A | Overall ExperienceExcellent service from an excellent team.
James S | Overall Experience