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Antonio J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Holt Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The area is not too great. Never really had an issue till moving out when I walked up on 3 females in front of my unit smoking crack openly.
Valerie U | Overall ExperienceHaving to carry my stuff upstairs with a door that shuts on me. And the fact the other clients had dogs out and it was just trashy and gross.
HERBERT W | First ImpressionsHad to take my stuff out immediately, people using units as housing . On multiple occasions I couldn't get to my storage due to not being able to walk through, people have trash all over the place.Bad odor
Andrea V | Overall ExperienceThe staff does there jobs that is correct. However if being friendly is part of there job than they missed the ball. As well all the staff that I encountered in my short time with U-Haul only really spoke when I initiated. very rude staff
Chantal M | Overall ExperienceVery small units no elevator access to second floor
Griselda H | First ImpressionsThey broke into my storage from the top.( It's open) I moved my storage downstairs where it's smaller. So the prize is less,but I just got billed the same. I called and went in person and still no help. No update on my so called claim or any type of financial return.
Juan S | First ImpressionsN
WANLI S | Overall ExperienceShout out to worker David. Good ppl Any other place my stuff would've been long gone. But he understands the situation s ppl be in an d it's appreciated
Miguel F | Overall ExperienceThanks for everything Davis
Esther B | First ImpressionsManager David was great. Sad to have to head out but I would return .
CHRISTIAN S | Overall ExperienceThis has been the best storage experience I have ever had. David was very well to work with and very understanding. I would tell everyone that needs storage to come to this place. Thank you so much
Rashida R | Overall ExperienceDavid gomez is a very kind and reasonable manager and person
William M | Overall ExperienceWonderful staff and very helpful
Martin P | First ImpressionsThanks
Jimmy L | First ImpressionsI don’t know what you’re talking about
Jimmy L | Overall ExperienceThanks
Jimmy L | First ImpressionsDavid has great communication .
RACHEL B | Overall ExperienceThe Management was absolutely helpful and sooo helpful.. Everyone needs more like him!
Sharon P | First ImpressionsLa persona que me atendió, fue muy cortes y me ayudó mucho más de lo que yo esperaba. Muy servicial, amable respetuoso .
Araceli L | First Impressionsboth DAVID are very nice and helpful. i woulf say this is the best facility that everyone could have with an exceptional customer service every time every day.
marcial t | Overall ExperienceFor this time of year it wouldn't hurt to have some kind of cooling
Boston F | First ImpressionsThank you
YURMEKI W | First ImpressionsThanks. David. You are very professional. I will tell everyone about your service
Delann K | First ImpressionsThank you david you so kind
Juan C | First ImpressionsEstoy satisfecho por haber hecho negocio con ustedes
RUBEN G | First ImpressionsDavid is the best! Super friendly , helpful , and very considerate!
CHRISTIAN S | First ImpressionsThey go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona
Melissa R | Overall ExperienceYour staff was always so helpful and kind. Thank you very much Respectfully Maria Wirth
MARIA W | Overall ExperienceThe staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David
Melissa M | First ImpressionsI highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,
Mary C | Overall ExperienceWe appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!
David N | Overall ExperienceYou won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him
MARISELA D | First ImpressionsJose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 👍🇺🇸
Richard L | First ImpressionsThanks
Reyna Q | First ImpressionsOverall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.
Leonardo I | Overall ExperienceEstas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.
Roberto M | Overall ExperienceJose was great with his customer service!
todd g | Overall ExperienceAssistant manager was pleasant and helpful.
todd g | First ImpressionsGreat staff that really helped out a lot
DAVID N | Overall ExperienceGreat customer service!!
ANDRES G | Overall ExperienceThank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.
TIERRA D | Overall ExperienceJose at the Holt location in Pomona went above and beyond
Janet H | First ImpressionsI really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.
Josslyn M | Overall ExperienceDavid an all the team members whom gave us service were all friendly and gave great service.
Yvette G | Overall ExperienceThe location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !
GLORIA M | Overall Experiencegreat customer service!
GLORIA M | First ImpressionsI paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno
Erica M | Online Move InCustomer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)
Gloria A | Overall ExperienceI received exceptional service from the manager David, also from the workers when David the manager was not around.
keshia s | First ImpressionsDavid was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it
Irene C | First ImpressionsGood job
Pedro L | Overall ExperienceMr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.
sid m | First ImpressionsMiguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.
allison s | First ImpressionsI recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave
Rufino C | Overall ExperienceMr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it
Yesenia F | ReservationAll my questions were perfectly answered by the manager, who was also very courteous.
Robert M | ReservationMiguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills
alisa j | ReservationIf the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.
Ana C | Overall ExperienceThey definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.
Jan T | Overall Experience