Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We found a dead rat in our unit as we were moving out, but, to be fair, we also had our stuff stored there for over 5 years, so we expected that to be a risk and knew that some stuff would not be salvageable. The office staff are absolutely incredible people though, we just love Tracey and James to death! We'll miss them, we're just very thankful to have finally gotten into our own house!!
Richard Y
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Daniel M
Rating:
1.0
I had been with U-Haul since 1991 never had a problem on April 2 2024, I notice my unit was broken into. The manager now was not very helpful. I had to get a police report and I reported to Corporate. My treatment with her was not pleasant and I was already upset that I was violated after all these years .
LUCY H
|
Overall Experience
Rating:
4.0
The handle to recline the driver seat was broken, making the long drive uncomfortable.
Estebania M
Rating:
5.0
Customer did not leave a comment.
DAJON T
|
First Impressions
Rating:
5.0
Accept military discount
Erick V
Rating:
5.0
Customer did not leave a comment.
Phillis P
Rating:
5.0
The Manager/GM was very nice, helpful and knowledgeable. She was quick to provide me with an alternative solution.
Kiesha K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert T
Rating:
5.0
Everything was great. The lady in the office I think her name is Tracy, she was great!!!
KIMI S
Rating:
4.0
Great Customer Service and Support
Carl S
Rating:
5.0
Customer did not leave a comment.
Mark G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cody M
Rating:
5.0
I was very satisfied and have no suggestions for improve r t. My needs and elections were met.
Christi L
Rating:
5.0
Customer did not leave a comment.
Melissa A
Rating:
2.0
This was my 3rd time renting from u-haul. The experience at this site wasn’t as good as the others I rented from and I won’t rent from this location again. I was scheduled to pick up my rental at 2:30pm. I was late and they were good enough not to cancel the reservation…so I picked up the rental at 3:30. The place was small, and I had to be buzzed in during business hours. My biggest compliant is that I was charged extra for bringing my rental back late at 3:30… apparently they didn’t adjust my pickup time, and they still expected it back at 2:30. The estimated charge at pickup was $224 but I ended up paying $275 at drop off.
Michael D
Rating:
5.0
I rented one climate controlled and 2 regular storage units with insurance on each. Glad you had everything I needed!
Phyllis B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawson T
|
Overall Experience
Rating:
5.0
The temper controlled storage area was kept bug free and theft free. The only beef I had was there should be a light inside the storage and a bathroom near by.
ELIAS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmy H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler M
Rating:
5.0
Customer did not leave a comment.
Tatiyana P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa B
Rating:
5.0
Customer did not leave a comment.
Brandon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theron C
|
Overall Experience
Rating:
5.0
These guys are the best. Keon called me the day before to confirm the details of the move and called the morning of to let me know they were on the way. Very professional, nice and moved me quickly.
Tiffany R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine H
|
First Impressions
Rating:
3.0
The staff was very professional, courteous, and helpful. The storage experience was not do good. The unit had been infested with rats and sustained some water damage that had nothing to do with the staff. The experience with the insurance company to recover for damages was a less than favorable. The insurance requested a picture of the actual water coming from the ceiling. If I could take the staff and move them to another facility I would rent use the storage again otherwise not a chance.
Keisha C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheri B
Rating:
5.0
Thank you to Mike Neff for going above and beyond. Also thank you to Tracy, the manager at my location.
Lisa G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Henry C
Rating:
1.0
We have used U-Haul a plethora of times due to having a furniture business but I have never had a bad experience until yesterday. Your representative at the location was unhelpful and rude. She acted as though I was an inconvenience for her. I used the mobile reservation but was having issues with it she said she could not help me but after 15 mins of waiting in the lobby she decided she would finally help.
Christopher Y
Rating:
5.0
Staff was very helpful and storage unit was great
Lavette H
|
Overall Experience
Rating:
5.0
Ms Tracy is so awesome. I appreciate everything .
Glennis H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAUJEE R
|
Overall Experience
Rating:
5.0
Very welcoming
Saretha t
Rating:
4.0
Customer did not leave a comment.
Theron C
|
First Impressions
Rating:
5.0
The customer service was great! The lady was very detailed and clear about the whole process. The service was fast, no long wait time.
John G
Rating:
5.0
Customer did not leave a comment.
Dawana F
Rating:
5.0
I drove the cargo van 17 miles and it took $9 of gas to fill it up. It was not full when I got it unless the van gets 5 miles to the gal.
Louis H
Rating:
5.0
Customer did not leave a comment.
emily w
Rating:
5.0
Customer did not leave a comment.
Catherine O
Rating:
4.0
Customer did not leave a comment.
Janeiqua B
Rating:
4.0
Great Customer Service OVERALL!!
Carl S
Rating:
1.0
Your employee is very rude at this location please check on who booked this rental
Janece J
Rating:
5.0
Customer did not leave a comment.
KARI P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry W
Rating:
5.0
Customer did not leave a comment.
Fredy P
Rating:
5.0
Customer did not leave a comment.
Ryan H
|
Overall Experience
Rating:
5.0
Manager was so helpful and sweet and very very friendly. LOve the service
Bianca S
Rating:
5.0
Customer did not leave a comment.
Dogan L
Rating:
5.0
Customer did not leave a comment.
Lloyd C
Rating:
5.0
Customer did not leave a comment.
Latressia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmie G
Rating:
1.0
No one was there during normal business hours when we returned our rental and communication was poor.
Kelsey P
Rating:
1.0
The manager when I picked up was rude . She cut me off when I asked questions, she made me feel uncomfortable during the transaction like I was her child . I would not come back to this location
Connisha G
Rating:
2.0
You need to be able to return the truck when finish and be able to return to a closer location instead of bringing it back to same location.the guy would take my discount because he didn't know how to apply it and charge me 50 for cleaning fee when I brought it back cleam.
Darlene T
Rating:
5.0
Customer did not leave a comment.
Raymond M
Rating:
5.0
Just my favorite place to rent my uhaul equipment! Customer Service is Awesome too!!
Carl S
Rating:
5.0
Customer did not leave a comment.
Earnest J
Rating:
5.0
Customer did not leave a comment.
Chad W
|
Overall Experience
Rating:
5.0
Fantastic Employee’s
I have used storage facilities a number of times in my life. By far this has been my best experience with a storage facility!
Cecil B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Flossie R
Rating:
5.0
The location was convenient to where my sister lived, so access was important. Items were stored in climate controlled space which was very well lit and also a relief when outdoor temperatures were scorching. Thr unit was rented for several years without anyonr visiting and when I opened it NOTHING was damaged or missing.
Sadly, my sister died and the unit was no longer needed. Based in my experience, I would highly recommend the Hulen location.
Sharon A
|
Overall Experience
Rating:
2.0
I have never had such a hard time picking up a truck. I didn't know that I had to pick up the truck at the exact time of my reservation. I've never had an issue before when it's all done through my phone. I don't go inside I log in, fill out info, take pics, and leave. This time I pulled up and it said my reservations had been cancelled. After 20 minutes of getting the run around on the phone, I was startled by a knock on the window. The person working told me that If I needed to rent a truck I better hurry before they closed. I'm not too fond of contact-to-contact, which was why I uploaded and paid for everything from the app. I had to go inside and do it all over again. I recently rented a truck from Home Depot. It was new. It had so many updated features. It also had a back up camera. This truck had over 131,000 miles on it. The seats were torn up. The AC didn't work well, The steering well was sticky. It felt like there were no shocks. It was nothing like my recent Home Depot rental. I do no recommend this location or their trucks!
Letitia O
Rating:
5.0
Customer did not leave a comment.
Beverly M
|
First Impressions
Rating:
3.0
Everything was great except for the lady on the front desk she was kind of rude when she talks., she make me feel like a was stupid, I wanted to said my address all loud when she can see it in my driver’s license.
Oscar R
Rating:
5.0
Customer did not leave a comment.
Lloyd C
Rating:
5.0
Customer did not leave a comment.
Antonio T
Rating:
4.0
Customer did not leave a comment.
Diego B
Rating:
5.0
Customer did not leave a comment.
Lanny M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Trinity W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
Customer did not leave a comment.
Eric W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eva L
|
Overall Experience
Rating:
2.0
Desk clerk was over bearing and argumentative. Several comments were nade that should have remained her oersonal thoughts in silence or privately outside of my presence. I will BEVER use this particular location EVER AGAIN!
Pastor M
Rating:
5.0
Customer did not leave a comment.
Ashleigh R
Rating:
5.0
This has become my favorite Uhaul pickup place! Customer Service is always great
Carl S
Rating:
5.0
Customer did not leave a comment.
LAWRENCE S
|
Overall Experience
Rating:
4.0
Scheduled an appointment for pickup at 3 and vehicle was ready. James was very nice and helpful. There was one issue with the mileage. The mileage stated something different on the form then what the vehicle had. Stated this to James and he stated he would change it. When I dropped off the vehicle, I inquired about the mileage being corrected and James stated yes, and would receive an email with the invoice. I never received an email, but did look on the app at the invoice and the mileage was never corrected. Tried to contact the location three times and no one answered, and automatically sent me to the 1-800 customer service, and requested a call back. Amber, the customer service rep, called and I explained the issue and she corrected it. It was a small inconvenience that I had to call someone else after I verified multiply times with the store that it was corrected, and still wasn't. But over all a good experience
candace c
Rating:
5.0
Customer did not leave a comment.
Sara K
Rating:
4.0
Customer did not leave a comment.
George J
Rating:
5.0
Short of driving and loading for them, nothing. Operator/Manager, Ms. Hugle, was very, very helpful.
JAMES R
Rating:
5.0
Customer did not leave a comment.
Michelle J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carolyn M
|
Overall Experience
Rating:
5.0
The truck ignition was hard to start, it took several attempts each time.
Shari D
Rating:
5.0
The office workers were very friendly and kind.
Francine S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dwight C
Rating:
5.0
Customer did not leave a comment.
Charles T
Rating:
4.0
Customer did not leave a comment.
Aartrayaal G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa M
|
Overall Experience
Rating:
5.0
Great service and fast processing. The staff was very courteous and explained all details. The equipment was clean and ready to use. Will only deal with this location from now on.
Hicham L
Rating:
5.0
Very friendly and willing to help and explain things clearly. This was my first experience renting a vehicle for moving furniture. A very positive experience!!
Keith F
Rating:
2.0
Bad experience $300 for two days and use 70 miles was charge for 370 miles bad experience will not rent ever again
Daniel A
Rating:
5.0
Clean facility and manager was super nice. She was very helpful and accommodating
Hicham L
Rating:
5.0
Great team. Very helpful.
Karen R
Rating:
4.0
Customer did not leave a comment.
Dwight C
|
First Impressions
Rating:
5.0
Everything went great and they were extremely helpful. The online experience was not quite working for me, so the in-person assistance was just what the Dr. ordered!!! Thank you for great service
ANGELA A
Rating:
5.0
Customer did not leave a comment.
Shirley A
|
Overall Experience
Rating:
5.0
James was so nice and helpful through our process
Charlotte L
Rating:
3.0
I didn’t get the style van I expected! I desired the newer model as posted on website
Carl S
Rating:
4.0
Van advertised as being able to hold queen mattresses…they really aren’t big enough for them. Other than that, we had a great experience!
Alyssa J
Rating:
5.0
Customer did not leave a comment.
Jonah O
Rating:
3.0
Customer did not leave a comment.
Katherine B
Rating:
5.0
Everything was explained to be easily understood.
Patricia O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terrance L
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Representative was very helpful, kind and knowledgeable. The system was down when I came to pick up a van but she made a very inconvenient experience pleasant…such a rare find nowadays
Kathleen N
Rating:
5.0
Customer did not leave a comment.
Sara S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierre B
Rating:
5.0
Customer did not leave a comment.
Walter H
Rating:
5.0
Customer did not leave a comment.
Lance M
|
First Impressions
Rating:
5.0
Sales associate was excellent and professional.
DIETRA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Great customer service at this facility
Jeremy B
Rating:
5.0
Customer did not leave a comment.
Shane M
|
Overall Experience
Rating:
5.0
Great facility
Richard R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shayna K
Rating:
5.0
Tracy the owner is a True professional, I have had the privilege of working with her twice and each time her courtesy and promptness stood out. She represents your Brand extremely well and will recommend her to any of my colleagues.
Dr. Carrell
Thomas C
Rating:
4.0
Customer did not leave a comment.
Kriselda P
Rating:
5.0
Thank you for working with me for an emergency unit and move in. You made a bad situation into a workable one.
Edaard A
|
Overall Experience
Rating:
5.0
Worker's are very friendly and nice
Glennis H
|
First Impressions
Rating:
5.0
I could not have asked for a better experience.
Keisha C
|
First Impressions
Rating:
5.0
Excellent job I appreciate your help so much . I will use this location again.
Janice B
Rating:
5.0
Great Service!
James H
Rating:
5.0
I have always had good experiences with this location!
Teresa S
|
Overall Experience
Rating:
5.0
The process to rent the space was explained very well and was super easy.
Simona C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer C
|
Overall Experience
Rating:
5.0
Tracy was wonderful.
Victoria H
Rating:
4.0
Words cannot express how well n sweet spirit both James n Tracey were I wouldn't trade them for nobody but that Ms Tracey for years always been awesome to me let me no b fire I go over even though I went over had pay late charge it was worth it she is awesome that's where I will come again n again n again I don't like I mean what I'm sayin she no her stuff she didn't stop till she help me please keep them two n there
Inez P
|
Overall Experience
Rating:
5.0
The rental went very smooth. The owner was super nice and friendly.
Gayle J
Rating:
4.0
Customer did not leave a comment.
Patricia C
|
First Impressions
Rating:
5.0
The UHaul rep made everything a breeze! Thank you!
MISTEN F
Rating:
5.0
Customer did not leave a comment.
Eric L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Judy R
Rating:
2.0
I DID NOT LIKE THE DIGITAL PHOTO STUFF I NEVER HAD TO DO THIS BEFORE THE GIRL HAD TO DO IT ALL FOR ME GO BACK TO PAPERWORK I STILL NEVER GOT RECEIPT OR ANY ENDING INFO
Jane D
Rating:
1.0
Terrible Awful Not good service! Rude and unprofessional! Shows a very bad view point on the company and its character! You have lost a valued customer!
Patrick J
Rating:
5.0
Customer did not leave a comment.
Margaret D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIAS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amit B
Rating:
4.0
Customer did not leave a comment.
Victor S
|
Overall Experience
Rating:
5.0
Mrs. Huggle and staff stay on top to make sure the premises are clean and welcoming.
Superb customer service and always willing to assist and help.
There isn't a better staff of rental storage that could top Mrs. Huggle and staff.
Mario F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dollie H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachelle W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachelle W
|
Overall Experience
Rating:
3.0
Very disappointed that they did jot bring the truck up front. Handed keys and told truck is out back....
Teresa S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Grady W
Rating:
5.0
Both of the gentlemen who helped me rent and return the truck were very nice and and helpful. Sorry I didn't get any names. Both were personable and easy to talk to.
Dawn F
Rating:
5.0
Customer did not leave a comment.
Retha E
Rating:
5.0
Customer did not leave a comment.
Patrick A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyndal E
Rating:
5.0
Customer did not leave a comment.
Nicole D
|
First Impressions
Rating:
3.0
At some point during my storage (at least 10 years) there was flooding and some of my belongings were destroyed. Possibly even multiple flooding events. There appears to be a drain channel of some kind in the back of the storage unit so it seems that flooding is expected…? I would not recommend because for the continuous rent price increases- you should not have to deal with regular flooding.
MATHEW N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARBARA A
Rating:
5.0
Customer did not leave a comment.
Laura C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassidie P
Rating:
5.0
Customer did not leave a comment.
Joe M
|
Overall Experience
Rating:
2.0
Small location couldn’t handle mobile check in had to wait an hour after I arrived 9:15 and my appointment time was pretty much a waste 9:30 am didn’t drive out until 10:15. Couldn’t get my truck until the attendant dealt with a total of four people - there is not enough space to park trucks outside of storage facility and he was alone so could not leave his office until everyone dealt with…polite but very inefficient
Hobby B
Rating:
5.0
Customer did not leave a comment.
DORA A
Rating:
5.0
This location very clean nice friendly staff. Return She explained everything perfectly. My experience here was wonderful. I will recommend this location to my friends and family if needed also I would use again. Thank you.
Dorothy H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shundaydria W
|
Overall Experience
Rating:
5.0
James was beyond upbeat a helpful. Although he had issues with getting our gate code to work correctly, he was still accommodating, pleasant, and energetic. We were patient with him. Eventually we got it to work after a system reboot. James is a rockstar…love his personality!!!
Angela H
|
First Impressions
Rating:
5.0
Welcoming staff who was patient with me and other customers during a busy time of day. Also had great communication and nice open environment. Easy to use system to get into the unit and out safely with the mirrors for drivers. Overall very nice experience.
Alexa F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hollie G
Rating:
5.0
Customer did not leave a comment.
Margaret D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane J
|
First Impressions
Rating:
5.0
Everything was Great!!!
Curtis G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Khawaja A
|
Overall Experience
Rating:
1.0
No parking seat belt broken
Kristin D
Rating:
5.0
I cannot say enough good things about this U-Haul facility. As we moved our household belongings in and out of this facility everyone there was so kind and helpful each step of the way. I want to especially say thank you to James and Tracy who were so kind as we moved out on the coldest day of the year!
Nolan R
|
Overall Experience
Rating:
5.0
Shoutout Ms. Tracy! She's awesome!
Terrell M
|
First Impressions
Rating:
5.0
my move out date was 12/17/2022...excellent, staff very friendly
Kontina b
|
Overall Experience
Rating:
5.0
Have used the hulen street location 3 times since 2011. Always a clean place and staff are always great. Will use again if needed.
Michael R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice C
Rating:
5.0
James was so very helpful when we got to the facility after a long day of moving! He made it easy and with a smile!
Nolan R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paleah B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marco S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Roshawnda C
Rating:
5.0
Customer did not leave a comment.
Emily G
Rating:
5.0
Well run. Great staff.
ALLEN T
|
Overall Experience
Rating:
5.0
James is the best!
Courteous, professional, and positive.
He made my experience awesome and easy.
Jeff M
Rating:
5.0
Scheduling needs to do better by contact customers and more equipment should be added in North Texas. Every customer service representative stated “North Texas is short of equipment”. Texas is the number one place to move to. That alone should tell uhaul that they need to ramp the equipment for no one get rescheduled 3 times and at the very last time. It’s unprofessional and we’re just expected to take a “I’m sorry”. My next move I will NOT use uhaul anymore. It’s sad because I’ve you’ve uhaul for over 15 years. My business and move will just go else where.
Jeremy L
Rating:
5.0
The entire experience of this rental was fantastic - can't think of any ways to make improvements. The vehicle had a full tank of gas, which made me REAL happy, as it's frustrating renting a vehicle that needs fuel before I can even start my trip. The owner/manager was on top of every aspect of this rental. She had everything ready for me when I picked up the vehicle and when I dropped it off. An extremely positive experience!
CYNTHIA T
Rating:
5.0
Customer did not leave a comment.
Derrick H
|
First Impressions
Rating:
5.0
The lady in the office is very friendly and helpfully. I would definitely rent from your location again if needed.
Bridgett G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carl S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Letricia G
|
Overall Experience
Rating:
5.0
Great job! Tracy was kind, courteous and so very helpful. Even when I underestimated my storage needs she quickly remedied the situation, which was amazing with no notice and moving guys waiting to finish unloading all my stuff. Great job Tracy!!!
Kim C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gerry J
|
Overall Experience
Rating:
4.0
Very tight squeeze for a big truck but doable to get around the corners.
Dawn F
|
First Impressions
Rating:
4.0
Everything was great I really did appreciate the friendly reminder Calls and messages I received on making my monthly payment sometimes I get caught up in my day-to-day business and let the payment slip my mind with these reminders it helps me make the payments needed.
Definitely will share the Great Service with Friends family and others. 👍🏻
Did have a concern , notice quite a few people hanging out in their storage buildings for quite a long time look like they were trying to live in there. ?
Jimmy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANEEN J
|
Overall Experience
Rating:
4.0
The man working the desk, James I think, was so helpful and kind.
Katherine M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terry C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ida T
|
Overall Experience
Rating:
5.0
The staff was more than friendly and helpful. I recommend this facility to anyone who ever has a storage situation and needs help solving it.
Esther Y
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James P
|
First Impressions
Rating:
5.0
The rental process was smooth and easy, no added on fees when I left and they sent my receipt straight to my email! Best experience ever.
Angela B
|
Overall Experience
Rating:
3.0
The man checking me in was very short with me. He was helpful, but not friendly. Probably because it was 6:40. He said if I would've come in 4 min later he wouldn't have checked me in. He then told me how they start closing at 6:30, 6:45 no more check-ins because at 7 they close. He was not real pleasant/friendly. I may have caught him at a bad time- almost closing. The facility was clean.
Lewis K
|
First Impressions
Rating:
1.0
My unit was ransacked badly and all my valuables stolen, the management will not share the information contained in their system with me, UHaul corporate won’t help in anyway, had to of been an inside job, because I had beautiful heavy pieces of furniture in there, placed at the back and a lot of time would of been needed to get all those pieces out. Massive disappointment and dissatisfaction with UHaul at this point!! My items were irreplaceable 100%
KENDAL K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dominique T
|
Overall Experience
Rating:
5.0
Ms Tracey n man workin with her were awesome knock lot of stress off me by helping me with uhaul n storage rate them n company 100 plus n that's no lie
Inez P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacy T
|
Overall Experience
Rating:
5.0
Would like to have 24hr access. But the times are understandable
JASON M
|
First Impressions
Rating:
5.0
Very helpful and accommodating of a last minute request for service. Thanks!
Scott F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa L
|
Overall Experience
Rating:
5.0
All was good from the start to the end, thank you and your staff.
Gary E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jody V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melonee H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emmanuel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcos K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
EDWARD S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shemita P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debrah G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sylvia S
|
Overall Experience
Rating:
5.0
Very nice and helpful! I will certainly rent storage from this facility again.
ANGELA A
|
First Impressions
Rating:
5.0
He was so helpful and kind loved his customer service!!!!
Parliciar J
|
First Impressions
Rating:
5.0
They were real courteous and explained everything well. I enjoyed my experience.
Diane R
|
First Impressions
Rating:
5.0
James Turner was wonderful
Donna W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiffany J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stella N
|
Overall Experience
Rating:
5.0
Tracy was very nice and helpful and very beautiful
Eddie J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wilber C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Armando A
|
First Impressions
Rating:
5.0
Tracy was extremely helpful when we needed a storage unit as well as reserving a van!
Susan L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yolanda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Afton J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sheldon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerimiah C
|
First Impressions
Rating:
4.0
Everything about the facility was excellent (staff, availability, cleanliness, etc.), however the location and entry were a little rough getting a 26 foot truck and car hauler into. I was forced to download the car hauler offsite just to access the gate.
Kolby M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
Great uhaul
Dominique T
|
First Impressions
Rating:
4.0
Clearance was very much helpful to me. He was very understanding with me. 🤝🏼🤝🏼🤝🏼🤛🤛🤛🤙🏼
Terresha M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fredonia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trisha A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie B
|
First Impressions
Rating:
4.0
Overall Tracy and James were great the facility was good only problem I had was rain and termites in my unit
Adrian F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maribel S
|
Overall Experience
Rating:
5.0
None
ALVIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Athur Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamala H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yulonda S
|
Overall Experience
Rating:
5.0
Thank you I Will definitely refer everyone to this place
Rita S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith S
|
Overall Experience
Rating:
5.0
The owner was there and was the nicest person ever. He was so helpful and professional.
MICHAEL A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elijah C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dwanda R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eddreniel B
|
Overall Experience
Rating:
1.0
Thought manager was very curt with each interaction. Her actions came across as if customer service was not an important aspect of a customer facing job. I was warned, by a few friends, of the lack of professionalism at that location; however I ignored it because of location and convenience, a mistake I won’t make again.
Eric M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin W
|
Overall Experience
Rating:
5.0
None
ALVIN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheridan R
|
First Impressions
Rating:
5.0
The staff was amazing! they accommodated my move out date and made sure I was taken care of! Great customer service!
RACHEL C
|
Overall Experience
Rating:
5.0
Na
WILBERT M
|
Overall Experience
Rating:
5.0
U-Haul made it easy and convenient to store everything until my house was complete and ready to move in.
Thank You
Sandy V
|
Overall Experience
Rating:
5.0
Everything was good
Michael W
|
First Impressions
Rating:
5.0
I just love James and Tracy . They are very nice and have great customer service.
Eddreniel B
|
First Impressions
Rating:
5.0
This is Sarah's daughter. My mom passed away January 7 from Covid-19 and therefore we had to let the storage go. I live out of town and couldn't make it to clear her storage out.
SARAH Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trisha A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Byron E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kavon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quentilla C
|
First Impressions
Rating:
5.0
Staff were very friendly and facility was very well maintained and cleaned
Angela R
|
First Impressions
Rating:
5.0
I have rented 2 storage units at this facility for 18 months and never had a problem. It’s always clean, and climate control working and staff have been very helpful and courteous.
Gayla B
|
Overall Experience
Rating:
5.0
Increase in price without notice
MARY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarsha T
|
First Impressions
Rating:
5.0
Extremely helpful and informative. Friendly and respectful of my situation.
veronica a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH G
|
Overall Experience
Rating:
5.0
Well mannered very clean and great prices
Erica W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrell T
|
Overall Experience
Rating:
5.0
Knowledgeable and organized
veronica a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melonee H
|
Overall Experience
Rating:
1.0
My Items in storage 62 was totally destroyed by water every time it rain this storage building will flood I paid for insurance on this storage unit for 2 years and no one is trying to help by replacing the items that was damaged and destroyed. I have called the adjuster but NO reply.
Katie M
|
Overall Experience
Rating:
5.0
I was super impressed with the staff at Hulen U-Haul. They went above and beyond the call of duty for me. I will highly encourage them to my friends. Thanks so very much!
sharron g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kris T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miesha W
|
First Impressions
Rating:
5.0
Tracy was very helpful and well knowledgeable of the process.
Michael G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULA W
|
Overall Experience
Rating:
5.0
Tracy Hugle is GREAT !! Such a sweet , professional, well suited leader of this establishment. Anything I wasn't sure about or any request I may have had she was MORE than willing to help and was HAPPY about doing so. From her restrooms, to her office to the truck rental and storages all were VERY CLEAN and had a lovely FRAGRANCE! I am definitely referring plenty of my friends business companions and family to her property even if its just for a box or a roll of tape , she has my VOTE***** 5 STARS
Patrice D
|
Overall Experience
Rating:
5.0
Ive been to many facilities and all staff are very friendly.
It’s like its a requirement to work there.
ELVIS P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H
|
First Impressions
Rating:
1.0
It started out great when we rented several years ago. But as the management changed, the service went downhill. At the last encounter, even getting them to move their own U-Haul trucks out of the way so I could access my unit was an imposition. In fact they didn't even move enough so I could successfully access the unit without parking in the middle of the way blocking the traffic for other people. This is coupled with a terrible entrance capability. The driveway is very short in front of the gate, causing a backup onto the street in some cases. Also they kept changing the way you get in without notifying anyone. First I had a code. Then it was a card. And now my card didn't even work last time I was there and I was told it doesn't work. So I still have no idea how you get in. Fortunately I would always go in the office was open so it wasn't a huge imposition. However if I had gone after hours I would have not been able to access my unit. Also I was charged several times for a credit card late fees due to their inability to charge a card that had thousands of dollars of space on it. and instead of being friendly for someone who had stayed there for years and spent upwards of $10,000 on storage units they were accusatory and blamed me for their problem. Though after a while magically the problem stopped happening. So no I can't recommend this place. It was once a very well run facility and now it's just a very poorly run facility. And what makes it worse is they keep hiking up the price without adding additional services or any other explanation as to why the price increases. Especially for customers like me who had spent almost a decade there you'd think they could be able to come up with better pricing for me. But they were not the kind of people that you could talk to anymore. On top of that, there was a huge rat problem. We didn't store any food or consumables in our unit. It was all furniture and equipment and the like. However there was rat poop everywhere. I had never seen so much rat poop in one area ever. I don't think they are adequately controlling the rat population at that storage facility. In any case we've moved out and will never ever go there again nor ever recommended to anyone.
MOUNIR K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin W
|
First Impressions
Rating:
1.0
The site manager is pathetic. We experienced a roof leak in our unit. She could not have been any more indifferent to our situation. We were given nothing but excuses, poor instructions and ultimately lied to trying to grant access to our unit for repair. I am a long time UHaul customer. Based on this experience, I will look at all options going forward. This experience did not meet my expectations. UHaul can hire better employees.
Jeff R
|
Overall Experience
Rating:
5.0
The move was easy thanks to Uhaul.
Sandra F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sara C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES R
|
Overall Experience
Rating:
5.0
Excellent
Pierce D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DIANE I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan K
|
Overall Experience
Rating:
5.0
My son had originally had the unit when he passed In 2019 they made very easy for me to take over the unit as to not lose anything
Mickey S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roger K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dorothy C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Letty G
|
First Impressions
Rating:
5.0
Is my monthly payment going to be prorated?
Jean W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melonee H
|
First Impressions
Rating:
5.0
One STOP SHOP!! For all your Moving & Storage needs
Tracy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharita M
|
First Impressions
Rating:
5.0
The manager is awesome
Chilonda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin C
|
Online Move In
Rating:
5.0
Very Helpful
Darrell C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jereon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Holly R
|
Overall Experience
Rating:
4.0
Liked facility better when they had 24 hr access . Staff needs better comunication with repair reps so they can be aware of units that are avaliable for rent. Situation solved by employee going to unit and seeing it had been repaired and was available for rent as published online.
Susan D
|
First Impressions
Rating:
5.0
Very friendly staff and always willing to help.
Martin C
|
Overall Experience
Rating:
5.0
Thank you for your service. I used ya’ll for 3 yrs it was a great place to store. If I have to use you again I will come back to you all.
LINDA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KRYSTAL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RADU M
|
First Impressions
Rating:
5.0
Ms. Tara and her staff are very good at helping, friendly and doesn't rush. Now Alta Mesa UHaul....trash not friendly, speed talking, and smoking with the whole crew instead of assisting....one guy was helpful a short guy.
TAMEKIA I
|
Overall Experience
Rating:
5.0
Tracy Hugle is the reason I choose Uhaul.
Stan H
|
Overall Experience
Rating:
5.0
Thank you for great service.
Savvy S
|
First Impressions
Rating:
5.0
as I have stated before, I will continue to do business with this location an I recommend this location to any an everybody that needs moving supplies , storage or truck rentals. Thank You to Tracy an her wonderful crew
Pierce D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chilonda S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chilonda S
|
Overall Experience
Rating:
4.0
Staff was very helpful when I needed assistance!
Sandy V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Niomi H
|
Overall Experience
Rating:
5.0
Tracy and James are very knowledgeable an very pleasant to do business with. I will always come to the Hulen store an recommend this locations for any an all moving an storage needs
Pierce D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Loraine M
|
Overall Experience
Rating:
5.0
The gentleman was very helpful in providing a space that is smaller than the unit I've previously been renting and no longer need the additional space. He made sure to put me in the most convenient new unit that fits my current needs.
KARI P
|
First Impressions
Rating:
5.0
i left and came back. that should speak of how good this place is.
Stan H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie A
|
Overall Experience
Rating:
5.0
Tracy and James are Excellent to deal with!!!
LOUIS P
|
Overall Experience
Rating:
5.0
if i ever need another mini-storage, i will choose the uhaul on hulen.
Stan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roslyn W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Randy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troylene J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONPIERRE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RITTA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly A
|
Overall Experience
Rating:
5.0
Ms. Tracy is extremely professional and helpful. I am new to the city and meeting folks like Tracy makes me feel welcome, she is very kind.
Charlie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lucy F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dwayne S
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Latasha G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANNETTE p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erika M
|
First Impressions
Rating:
3.0
I had to hire lock smith to destroy my key lock before I could
Move out my stuff. My unit was next to AC water dripping and the entrance of the door was all watery. The key would not open. Due to rusty inside the lock.
Cynthia A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila E
|
First Impressions
Rating:
5.0
Getting the unit rented online as a first month free for renting a truck was quick and easy. Instructions came on getting in, no problem, and lock with key was there as told. Moved stuff into unit and on the way out stopped in at the office to talk to the person on duty to thank him for the fine way it went and to let him know I would be making several more trips to the unit and to expect a wave when I come and go.
Gerald M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KNEYSE M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VERNON T
|
Overall Experience
Rating:
5.0
Staff very friendly and helpful!
Michael R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrica D
|
Overall Experience
Rating:
5.0
Every thing great.
Ricky S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT P
|
Overall Experience
Rating:
5.0
Well managed
JAMES W
|
Overall Experience
Rating:
4.0
Great prices
Shamaniek R
|
First Impressions
Rating:
5.0
👍
HEATHER G
|
Overall Experience
Rating:
4.0
no comments
Nina C
|
Overall Experience
Rating:
5.0
.
Latoya G
|
Overall Experience
Rating:
4.0
Wiuld lease again. Very friendly
Joyce W
|
Overall Experience
Rating:
4.0
Customer friendly!
YVETTE J
|
Overall Experience
Rating:
4.0
very friendly and helpful people.
Rita W
|
Overall Experience
Rating:
5.0
Kind and patient.
ALBINO R
|
Overall Experience
Rating:
4.0
Great price at only $14.99/mo
chinyere o
|
Overall Experience
Rating:
4.0
I had a few items with water damage in the front of my unit, but the staff were friendly and helpful.
PETER C
|
Overall Experience
Rating:
5.0
.
Antonio G
|
Overall Experience
Rating:
5.0
anytime I want good service, clean equipment, an a very nice clean an well maintained facility to store my belongings into storage, this is the place to come to ... Tracy an James hasn't let me down N
Patrice D
|
First Impressions
Rating:
5.0
Thanks, Tracy for lending a very helping hand during my temporary need. I definitely will continue to use your facilities services for all my storage needs.
Again, thanks for everything!
Gary D
|
Overall Experience
Rating:
5.0
The 7225 S Hulen U-Haul storage facility always exceeds my expectations; therefore, I use them for ALL my storage and moving material needs. They are the best!
Gary D
|
First Impressions
Rating:
5.0
T
Michael R
|
First Impressions
Rating:
5.0
Staff was always very friendly and helpful kept the facilities very well maintained and clean
Rita G
|
Overall Experience
Rating:
4.0
I went to the uhaul office expecting to take a long time. I took a short time and very informative. I plan to continue using your unit until l don't have to. Thank you for what you have done for me.
GLORIA S
|
First Impressions
Rating:
5.0
It was a super gesture to receive my 1st month free by email in AZ before I moved to Texas. Moving in general was expensive & it ‘s the little things that count! Thank You UHaul! very helpful!!!
Joelle C
|
Overall Experience
Rating:
4.0
7 pm closing time is too early. Would have preferred 9:00 or 10 pm, especially on weekends.
GARY D
|
Overall Experience
Rating:
5.0
Very informative!
Joycelyn K
|
First Impressions
Rating:
5.0
My service was great
Nicole H
|
First Impressions
Rating:
3.0
Good service but disappointed that our 8x10 had two doors which actually made unloading more difficult. This was not clear on booking.
Julie C
|
First Impressions
Rating:
5.0
If, I ever need storage, U haul, are any other service ,that you all offer, It would definetly be you all. Thank you for your awesome service
Debra F
|
Overall Experience
Rating:
5.0
People were very friendly and the place was very nice. Thanks!!!
James G
|
Overall Experience
Rating:
5.0
My whole experience was great, especially due to Tracy Hugle. She was so helpful and understanding and made my experience at this location exceed my expectations. She and this location is wonderful!
Kathryn b
|
Overall Experience
Rating:
4.0
Well lit for off hours use. Never a problem. Thanks!
Susan R
|
Overall Experience
Rating:
5.0
I will be a returning customer!
Rosalinda V
|
Overall Experience
Rating:
5.0
The young lady that set everything up for me was so sweet and explained everything and she was so pleasant
NICOLE H
|
Reservation
Rating:
5.0
Excellent staff and clean facility.
CATHERINE R
|
Overall Experience
Rating:
5.0
The other person in the office besides the main guy was not to professional, he had an I don’t care attitude when I first signed up for the unit. He made me feel like I was a hassle
MARK F
|
Overall Experience
Rating:
1.0
This was the worst experience. I will never again use uhaul for anything. The staff is rude and unhelpful My unit broken in to. Trucks always parked in most inconvenient places