Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

Rating:

4.0

Everyone was very nice and got me set up with my rental quickly. All went well

Rating:

5.0

Cy was very helpful throughout the process and with problems that came about.

Rating:

5.0

The door on the truck doesn’t close well. Even when being pretty forceful, it only FULLY closed 2 times. It latches, but not fully.

Rating:

5.0

I always had a great experience dealing with the staff at this U-Haul location , they were all way, helpful, friendly, and professional. I would recommend anyone to deal with this location.

Rating:

5.0

All the employees I dealt with were super nice and accommodating. Highly recommend!

Rating:

5.0

Amazing customer service and speedy service. Really a pleasant interaction.

Rating:

4.0

The App did not work. When checking in it kicked me out. When I tried to note damage on the vehicle and update a picture it would not allow me to do that either. Staff were great

Rating:

5.0

These employees were friendly and professional. They did an excellent job. Your Lamar location was horrid in comparison. It was an awful experience.

Rating:

3.0

None of the 12v chargers worked. Wiper blades were worn low.

Rating:

5.0

Wonderful service

Rating:

5.0

I needed my lick cut off. I was surprised Uhaul staff would not do it, but recommended an expensive lock smith. I went and brought a $5 hacksaw and took care of the job

Rating:

4.0

On 02/06/2014, Tuesday, I went to my storage unit to move out the last of my stuff. Upon driving through the security entrance, another car that was parked out front, pulled up behind me and tailgated his way into the facility. After packing some boxes into my auto, I went to the restroom and saw a homeless guy dressed very shabbily with a shopping cart full of his belongings inside the fence of the facility. I felt uncomfortable, because I thought that this was supposed to be a secure area, but he didn't bother me and pushed his cart along his way.

Rating:

4.0

The gentleman was extremely short tempered when giving directions or answering questions. Like I should have known which vehicle he wanted me to pull behind. Also I dropped the trailer off early and he was also short tempered when I was asking questions, like I was dumb or bothering him with questions. The two incidents were 5 hours apart so this was now related to any specific issues

Rating:

1.0

They cheated me out of money for the gas and fees they added on. I have pictures of the truck being returned with the proper gas and clean. Never never again. And I’m gonna close the 3 big storage units because of this. Horrible service and horrible escalation teams that never get back to you. Horrible company and location U-Haul does care at all how their locations are run as long as they see money. No matter how they always find a way to add and add more charges.

Rating:

2.0

1) My rental truck was not ready … 2) when they finally brought it out it had check engine light 3) I caught the attendant with odb2 scanner reader trying to turn off the lights so I would take the faulty truck 4) when she saw that I knew what she was doing she scrambled and decided to get me new truck Bad bad practice

Rating:

5.0

Kevin H was fast, very courteous and professional throughout! Flawless experience

Rating:

5.0

Lau in the front was very informative and helpful

Rating:

2.0

I've never been to this location so I had no clue how to enter into the gate. I wish there was some type of heads up of how the gate code would be given. I didn't know to start the check in process first in order to receive the gate code. Would have also liked the gate code to be texted/emailed to me so that I don't have to go searching for it to get back in and out of the gate after I was finished with the Uhaul. (which I still didn't find it. Someone else let me in) This was possibly the worst experience of using Uhaul.

Rating:

5.0

We’ve used this location to rent a uhaul twice and have been satisfied both times. The process is very easy and the manager is very friendly and helpful. Will be renting here in the future.

Rating:

1.0

When I rented the truck the fuel light was on and the back up camera did not work In addition, the tire pressure light was on and the Uhaul representative told me I would have to go to another store to have the tired filled because their air compressor was not good enough. After filling the truck up with gas I had to call roadside assistance to deal with the tire. The tire was not just low in air. It had a faulty valve stem which required replacing to make the truck road safe. This caused a several hout delay in packing the truck and getting on the road. I find it very irresponsible of Uhaul to rent trucks that are not properly maintained or road safe. Very disappointing experience.

Rating:

3.0

This location was very convenient for me and kept my stuff secure, however, every time I went into the office there was no one there. This happened 3 times over the course of 6 months I went into the office, having rented a truck or needing assistance and no one would be there, or came when I yelled or called the main phone line. They either need more staff members or need to put up a sign when they are not going to be behind the desk.

Rating:

5.0

Kevin is doing great!

Rating:

1.0

This location is very confusing and difficult to access. It took me a very long time to access my rental and wasted my time for about an hour. The worst part is the overcharges that they made next day. This is almost a regular issue with uhaul that they have strange tendency to keep overcharging people.

Rating:

5.0

Awesome!

Rating:

4.0

Lower price

Rating:

4.0

Make transaction receipt more accessible. Currently it is impossible to find the transaction receipt on uhaul website. If possible please send the transaction receipt of this order to transpo@austinfilmfestival.com

Rating:

4.0

Make transaction receipt more accessible. Currently it is impossible to find the transaction receipt on uhaul website. If possible please send the transaction receipt of this order to transpo@austinfilmfestival.com

Rating:

2.0

I was charged more than double what was initially shown to me when I booked the rental.

Rating:

2.0

I reserved the van on thr app, but when I got there, there was no van available. Fortunately, someone returned a van while I was waiting for the attendant to look for one elsewhere. When I completed the rental. I was told that I would only have the van for 3 1/2 hours.

Rating:

1.0

I had scheduled for a move in on Friday but wasn't able to pick up the truck until the next day. We picked up the truck and got back to the U-haul place our storage had a lock on there so we could not get in, and then they switched me into another unit at closing time,so when we got to the storage unit it was very small and I couldn't put anything in there so they had closed and I was stuck in the parking lot with all my stuff in the truck and they were already closed and it wasn't anything I could do but leave my stuff overnight in the truck, this is the worst experience I ever had from Uhaul I'm not too sure about ever using this place again.

Rating:

5.0

I have rented many times, and this location is the best - Good individual service, little 'add-ons' like a lock for the truck door plus the window shade are great touches. This is the place I will rent trucks from the future. Highly recommend.

Rating:

5.0

My belongings were in storage at this facility for 20 months while I was building a small house. I rather dreaded getting them out of storage because of past experiences that weren't so good. However, as I rearrange furniture and unpack household goods, I find no damage attributable to their storage. Access was easy and the employees were pleasant and helpful. It was especially helpful to those who moved my belongings to have access to the rolling platforms that carried so much more than either an individual or a standard two-wheel dolly could carry. That made things both easier and faster!

Rating:

5.0

I will be back. With confidence in the facility.

Rating:

5.0

The truck had not been cleaned. The associate and I both made a note of it and moved on. It was a smooth experience overall.

Rating:

5.0

Rickiesha is amazing !!

Rating:

3.0

N/A

Rating:

3.0

Mechanical maintenance

Rating:

5.0

Loved the service great customer service

Rating:

3.0

Everything was amazing! had a smooth experience.

Rating:

4.0

I was a little disappointed when the Sunday morning hours were changed from 7am to 9am, as 7am is why I originally got my storage unit there to begin with. Rats and roaches were also a disappointment. :^(

Rating:

1.0

I can honestly say that returning the truck was a miserable experience. The attendant was not helpful, he told me to go park my own truck behind some other trucks, so i did ... and I had to go around a huge building, do a 8 point turn to go back to where he told me, and then he changed his mind. I then had to back up down an alley, do a 90 degree turn, another 8 point turn, and park it elsewhere. In addition, he couldn't put together a single sentence without slurring words. He couldn't tell me where to put my key, he wouldn't check me out, it was a nightmare. I finally just left.

Rating:

4.0

The drive-thru is not clearly marked once you get between the buildings for the interior sets, there was essentially a traffic jam trying to get through and around to enter and exit. Not sure what's going on with the complimentary loading beds, but couldn't find them on a busy Saturday, I guess that would probably be why.

Rating:

5.0

Friendly staff

Rating:

5.0

Texting me every hour to write a review is extremely annoying.

Rating:

5.0

Great Location! Well lit and secure. Clean space. I would definitely rent here again!

Rating:

5.0

Very friendly and helpful staff !

Rating:

1.0

My keys got locked upstairs because the elevator stopped working and the GM told me it was nothing she could do and she wasn’t coming to help so she didn’t know what to tell me so I had to call the fire dept to get in the building for me. I’ll never use Uhaul again

Rating:

2.0

Customer service needs to improve and sense of urgency. Waiting time was awful and reserved my van for 2 and did not get it until 2:30. Door was locked when I arrived and no one to assist. Delivering my keys took about 30 minutes. Awful experience. Get better.

Rating:

5.0

The employee assisting us vas very helpful and friendly.

Rating:

5.0

The process was quick and easy. The agent was efficient and helpful. The only issue we had was with the app to complete check in. It would not work on my phone. The agent ended up having to do everything on hers and we did the truck inspection manually instead of through the app.

Rating:

5.0

I experience excellent customer service from the time I walked in until my move out. All staff was friendly and always eager and willing to assist and answer any questions I had. Great group of employees at this location.

Rating:

5.0

Very nice staff.

Rating:

1.0

I received a bogus receipt yesterday for a service I never ordered. I am seriously concerned about the security of your data base if my account can be used or accessed by another customer. Thankfully, I had no credit or debit card saved in my account, otherwise I might be fighting a fraudulent charge to my account and have to cancel my credit card. I am preparing to move in a few weeks, but I will look for a different company that provides actual account security for their customers.

Rating:

5.0

very good job

Rating:

1.0

I rented a 20 foot U-Haul truck from the University of Texas location. I noticed an interior light was on behind the driver seat and I could not get it off. I stopped and tried everything. I went on with the move at the end of the day after the move was over. I went back in the truck and it wouldn't start, as usual whole times to speak to anyone at U-Haul is long long long long I was informed to get roadside service I need to go to the app which I did. It continued to ask me the same thing over and over and over. I submitted it three times and finally I just said in GET over here the battery is dead." If not, I'm going to leave it and I'm going to take an Uber to my house" . By now it was 7:15 PM. I finally received a phone call from a subcontractor saying he would be there in 20 minutes to jump the battery or go and get a new battery. He showed up he jumped it off so I returned it never to EVER EVER EVER Use U-Haul again. Their employees are very nice but the wait times are horrendously long and unbelievably as much money as UHaul makes their call centers should be within 3 to 5 minutes answering the day I moved. I had a problem prior to the battery no start problem and I held for an hour goodbye Uhaul

Rating:

1.0

Returned without a damage and uploaded all sides pictures of the truck while returning. Still charged the damages I want to understand how you do this to your renters!! And I think I made a mistake by taking safe move.. Next time I wouldn’t prefer uhaul but if I prefer your service I’m going to record a video for proof! Seriously this isn’t good customer service

Rating:

5.0

Very good experience.

Rating:

4.0

Eric was very helpful moving in. He identified himself on the phone and in person.

Rating:

5.0

Gentleman at counter was very understanding and helpful and accommodated my needs for storage space .He's awesome 💯 happy with your staff at your move in location..

Rating:

4.0

No comment

Rating:

5.0

Excellent Service

Rating:

5.0

Such nice people. Made everything so easy—even though I backed into another car. They were totally cool about it and helpful.

Rating:

5.0

Great

Rating:

1.0

Unbelievably horrible experience I was there for over an hour, the attendant was supremely incompetent and they gave me a truck instead of a cargo van, charged me the wrong amount and almost made me lose a client because I was so late. The bathroom was out of order and I was trapped waiting for them to get it together for 75 minutes. Awful. Awful. Awful. Disgraceful.

Rating:

1.0

I was assigned the wrong size unit. I showed up and unloaded items up the elevator to the second floor to find I had been assigned a elevated locker space 4 plus feet off of the ground instead of the 5X5X5 unit I was sold by the agent. When I approached the front desk I was told (through the mail slot by the employee) it was time for them to close and I would need to load all my stuff up and return the next morning so they could try to straighten it out. Very dissatisfied with the service.

Rating:

5.0

Rickeisha was so pleasant and helpful!! She’s a great asset to your company. Thank you for having great staff in hand at her location!

Rating:

5.0

Always Very kind and Courteous. Goes over all Options before making any Choices.

Rating:

5.0

Nothing

Rating:

5.0

If possible can you get this store some furniture dollies I had to go to a different location for them Other than that it was great experience

Rating:

4.0

Process to get vehicle was very slow. I had a plastic sheet in the car the previous time to keep my luggage. i didn't have it this time.Pricing can be improved a lot. It's very expensive.

Rating:

5.0

The young lady who helped me was absolutely wonderful. She was so helpful and kind throughout the entire process which helped immensely in making a smooth process to move to my new apartment. Thank you :)

Rating:

5.0

Customer service was excellent I had no problem. The customer service represented was very helpful and explain information that we need to know before we sign the papers . I appreciate that we were offer to buy insurance to for protection.

Rating:

5.0

Rickeisha Thompson ,a valuable asset to the company.

Rating:

4.0

👍 Wonderful

Rating:

4.0

N/A

Rating:

3.0

I did not receive the furniture pads I paid for. This is also an unsafe location, it took me 30 mins to get out of the location due to incredibly slow check in, and the only exit point being blocked off.

Rating:

5.0

Rickeisha Thompson the Manager was great. She was efficient and professional. I will use this location again.

Rating:

5.0

I’d like to say THANK YOU to the Staff!😊. EVERYONE was ALWAYS so professional, kind, patient, pleasant, knowledgeable and helpful. They ALWAYS made sure to reach out to me concerning my storage. They worked with me through my MANY trying times. I will miss the Staff greatly! Thank you!❤️

Rating:

5.0

TK was wonderful!

Rating:

3.0

Air conditioner in truck did not work. I reserved a 20 foot truck and got a 15 foot truck. .

Rating:

2.0

There were rodent droppings in my unit when I moved my stuff, and the walls of the unit were not very clean. I don't think I would have put my stuff here if we hadn't been in a rush to get it done. The temperature was 60 when I was moving my stuff, so I hope nothing got damaged by the freeze. Temperature control does not seem to work. I was willing to pay for this place as long as it was cheaper than other options, but when the price went up I had to go.

Rating:

5.0

Staff was very professional and knowledgeable.

Rating:

5.0

I've got no complaints with the service at the facility I rented from. The clerk was patient with my technical difficulties and assured me that he'd fix his mistake with the return time when I came back and the next morning I got a notice that my order had changed to what I needed it to be. I got one of the last two moving vans just walking in after 6:30. I'm not impressed by the online check in check out experience. I've learned from experience that the picture upload doesn't work in Firefox, which is my default browser. My text app doesn't let me select the links out of text messages, so I have to open the link in Firefox and then copy the URL to paste in Chrome. And then I still had performance issues when checking out. This time I installed the U-Haul app to try to use that instead but it didn't give me the option to check out in the app, and when I went into the app to return, it immediately directed me to the website. If you won't support Firefox, please at least let me stay in the app for the entire rental process.

Rating:

5.0

Thanks Ms. Thompson

Rating:

3.0

Please send the access code to my cell phone. The number is 737328-8628

Rating:

5.0

The clerk was friendly and efficient.

Rating:

2.0

My unit was tampered with over the summer and the staff was very unhelpful and confrontational.

Rating:

5.0

Agent was very professional pre pickup Took the time to go see is exta dolly was available. Very professional.

Rating:

5.0

Great and friendly

Rating:

5.0

The team at this location was absolutely amazing and helpful! I really appreciate how they treated me and my business while using U-Haul services.

Rating:

5.0

The employees were very helpful,knowledgeable and friendly

Rating:

2.0

The access hours were extremely inconvenient the sign literally says 24/7 and the sometimes at 5pm the gate wouldn’t open. My unit was on second floor and the week I had to move my bed, couch and most of the boxes from my house the only elevator in the building was broken (it was broke for an entire week)

Rating:

5.0

The reps were very friendly and helpful.

Rating:

5.0

The staff was very polite and helpful

Rating:

3.0

I was given an access card and told access was from 5 am to late evening. When I was trying to move out, the hours changed and I was not made aware of these changes, so friends srranged their time to help me, and not be with their families and we all had to wait till 9 am to get started. That is not user friendly. I am aware of the vandalism in a left leaning city. I know how an inconsiderate person with malintent can disrupt business. Uhaul has no excuses for this change in access and to NOT NOTIFY its clientele since most have email addresses registered. Staff is very friendly and most helpful. 5 stars to staff.

Rating:

2.0

Learned my lesson. Only one elevator. Took forever. Took what should have been an an hour and a half job and made it at 4 hour task. Exceedingly hard for moving truck to navigate the very tight space. Moving truck was locked in- and it was not even time for the facility to have been locked up.

Rating:

5.0

The staff went above and beyond! My daughter lost the padlock keys twice, causing us to call a locksmith to cut the lock, and they simply gave us replacement locks twice for FREE.

Rating:

5.0

it was very kind .. the staff made my need easier

Rating:

3.0

I was confused about the size of the unit and disappointed with the 5x5x10. I think the website should be clear that the 10 comes from the height and will most likely not be usable

Rating:

4.0

Had some issues with the gate code else everything was fine. Also i got charged for an extra month

Rating:

4.0

Carts were not available when I was moving in

Rating:

5.0

Great staff and facility close to UT campus. We will be using them again next summer!

Rating:

5.0

A pleasure to work with

Rating:

5.0

The manager was so helpful getting us a bigger unit after we underestimated! Very good experience! On a side note-she needs AC in that office!! Working all day inn100 plus degree weather with no AC in Texas is terrible!!

Rating:

2.0

This is not the person ejulan I don't even know who that is can y'all please stop calling me thank you

Rating:

5.0

Ms Rickeisha Thompson was very friendly, super helpful and understanding. Want to thank her so much for her help

Rating:

2.0

Office manager and workers extremely unprofessional and attitude during move out of storage units. Have used uhauls before but will not in the future because of this.

Rating:

3.0

I would like to thank the ladies there at that location. Even when I had an issue with my lock they assisted me a lot would use you guys location again.thankyou.

Rating:

4.0

Parking is not the best. One way in and one way out.

Rating:

1.0

I reserved a ground floor storage area due to the fact I had a 800lb piano to put into storage. When I arrived they told me there were no ground floor storages left. I was very upset as I had a full uhaul to be unloaded!!!! I was given a 4th floor one and it was more expensive. Please see if I can be charged at the original rate I was promised. I can be reached at +12104648660 or David.Berrigan@sanantonio.gov.

Rating:

5.0

Rickesha do a good job.

Rating:

5.0

Quincy, Raukisha, and Lisa were all exceptionally customer friendly and helpful. Great team.

Rating:

1.0

Met with general manager to set up storage unit 3 weeks before I moved from TX to CA. Communicated to her that I would be storing a couch for a friend to receive since I'd be moving to Cali and my friend would be relocating to Tx in 3 weeks. She never mentioned that would require the friend to be listed as an authorized user. When my friend showed up to retrieve the couch she refused him access since he was not listed as an authorized user. I assumed this would be something simple to resolve. When I called to her to understand how to resolve this, she was extremely rude and told me I should have listed him as an authorized user and offered no solution. She didn't even give me the opportunity to amend the contract to list him as an authorized user nor did she advise me that I could simply go online and add him as an authorized user. Instead, she offered no solution and said he would not be given access at all that day no matter what. After calling corporate (no help) I figured out that I could add my friend as an authorized user online and did so. When my friend returned that same day, she let him have access no problem. This is one of the most disturbing customer experiences I've had at Uhaul. I have spend thousands of dollars at Uhaul in the past couple of years. Offering a customer no solution to a problem that is very simple to solve can be easily avoided and handled more professionally. You can imagine how big of a problem this is for me given that I'm now located in California. The GM made it seem that I would have to fly to Texas just to give him access. By no means do I want this GM to be punished, just simply trained better. Thank you.

Rating:

5.0

U haul gets me and my voluminous crap wherever I think I need to go and I don't have to go to many different venues to coordinate the equipment needed to accomplish my goals. Gotta love that! Suoervisor Virginia was the best intermediary between myself and the counterhelp in Corona,Ca. Those guys must get a percentage of their take. Thanks Uhaul.

Rating:

5.0

I've had this storage for awhile now and I think I came in and rested briefly because I was hot and tipsy and laid down unintentionally to rest.Now the facility wants to limit my hours of access,van only access my unit when the office is open,and since I pay rent now and only come to pick up and drop off,I want the access hours changed.Who do I talk to about that? Thank you.

Rating:

5.0

Joi Scott and Rekesha were both very helpful and pleasant when I needed their help. They both went above and beyond to make sure my needs were met.

Rating:

1.0

The lock was not located inside of the locker as promised. I could not reach the locker even with the little step up stool left there.

Rating:

1.0

This was a nightmare of an experience and I won’t be using Uhaul ever again. On 12/8 I booked a 20’ truck, a tow dolly and a 10’ x 15’ unit on the ground level. When I get to the facility on 1/3 I’m told I can’t drop the equipment off there (even though that’s where I was told to drop it off at) and I don’t have a reservation for a storage unit. Lisa, the facility manager, said she could see what’s available though. Here’s where it gets weird. Lisa found a 10’ x 30’ on the ground level that was “available” but she had to check that it was really available. Why would the system say it’s available when it’s not? The problem is, none of her codes were working so she spent an hour trying to get to the unit. A full hour. 30min of which was spent on the phone talking to the manager, Joi, about things that were completely irrelevant to getting access to the unit. She told me to drop the tow dolly off down the road and come back and she would have a unit ready for me. When I get back, she still hasn’t looked at the 10’ x 30’ unit because of the access code issue. Finally, 1.5hrs later we get to the unit and it’s not available. Then we spend another 30min trying to get to a 10’ x 15’ unit on the 4th floor. We get there and it’s too far back, it wouldn’t work. I booked a ground level unit because it was the only thing that would work for what I was unloading. Meanwhile I have two people I’m paying $100 an hour waiting 2hrs for Lisa to tell me she doesn’t have a storage unit. Finally I decided to book a unit at an Extra Space down the road. It took 5minutes for them to book me a unit. Why was this so difficult for Uhaul? Why wasn’t my reservation in the system and why couldnt the facility manager access the building? Why do you have units showing as “available” when they’re not. This was a major waste of time and money. $200 down the drain because Uhaul dropped the ball. This is the last time I’m using Uhaul.

Rating:

5.0

Every staff member was very pleasant very helpful and made my experience with the company very nice. Will definitely let people know you always the place to go.

Rating:

1.0

Maybe next time it was I speak English

Rating:

5.0

Staff friendly yet professional

Rating:

4.0

Thank you for making the moving, and renting process easy.

Rating:

5.0

Joi is outstanding

Rating:

4.0

If one is homeless, it's not a good idea to use storage, because it becomes a burden, and eventually you lose everything.

Rating:

3.0

My first time rented a 3x3x3 unit with U-Haul. When I got to the facility, it was very confusing to know which entrance leading to the whereabouts of my unit. When I finally figured it out & use the elevator to get to the different floors, I was having a hard time locate my unit. I was about to give up & call for cancellation to try a different storage facility, but I was lucky to run into 2 young ladies working for uhaul. They went out of their ways to explain to me, leaded me to my rental unit, & even helped me exchange for a lower level unit since I was too short to reach the original rental unit

Rating:

5.0

Easy and no sweat.

Rating:

5.0

As Storage Space is in high demand, and I vacated my unit half a month early - I would like the half month of rent refunded, as I am sure it will be rented to someone else I have been a loyal U Haul customer for 35 years, and will be renting another truck early next year

Rating:

5.0

Super friendly, clean, and helpful!

Rating:

5.0

About a year ago I had rented a storage unit here and had a great experience. I was happy to discover Joi Scott was still the manager. I called her and told her what I needed. I was all set up by the time I pulled up with a loaded vehicle! Thanks Joi and Quincy!

Rating:

1.0

Rude staff & poor security. Building maintenance is poor and buildings are unsafe.

Rating:

5.0

On-line process was very easy. The only issue I had was driving around the property itself. One way in and out of the property in an area that is narrow, as is the back road. My unit is in the middle building and it's made narrow by the U-Haul trucks that are parked there. The whole design/layout of the property doesn't make it easy to navigate around, especially if you have a large vehicle or towing something. While moving some items to my unit there was a U-Haul truck being unloaded and it was parked at an angle that I couldn't drive past it as it was blocking the road. I asked the one person if they could back the truck up enough for me to leave and she said they didn't have the key to it, that the person in the office had it.. I ended up having to back up my vehicle and driving around the back to get out as I didn't have time to track that person down. Other than that, the process and instructions were easy to follow.

Rating:

1.0

Unit wasn’t ready for move in. Had to wait for customer services and such to get me a new unit when my assigned unit was locked and unable to access. The building smelled and was hot. Also the codes were finicky and worked to get into unit but when I needed to leave didn’t work to get out of the gate so I got stuck. Overall horrible experience since I wasted over an hour waiting for a new unit to move in since the one I was originally assigned was locked.

Rating:

5.0

I didn’t have any problems. The staff was extremely courteous. I appreciate that too because this move was difficult. They treated me like a human being. Thank you U-Haul!

Rating:

4.0

Prices are to high and units to small for price

Rating:

5.0

When checking in originally, we had an after-hours issue. Desperate, we called the personal cell phone of Joi Scott, the manager (which she had given us). She immediately left her home, after working a full day and it being a late hour, and came back to the facility to help us. Yes, we rate this facility, and its manager, 5 stars. Thank you Joi!

Rating:

1.0

This was my experience. I rented a unit there for about three months or something like that. I went to remove my items and I had many things I was giving to Habitat for Humanity Restore, but they could not get there until the day after my rent was due for the following month. I returned to U-haul and they said that was unacceptable. I told them I was moving out of state and ask them if there was some kind of form I could sign releasing the items that were in the unit and was told no. about 2 months later I received a call from the manager there, she told me I could have signed a release so they could have gotten rid of the items and that would have been the end of it and she sent it to me in the my e-mail. I told her at the time that I had ask to do that when I was there the last time before I left. I received no cooperation from the young man that was there and was told that U-haul did not do that. Long story short I signed the release form e-mailed it back to them and they did nothing with it obviously. I continued to receive bills in the mail and I sent them e-mails stating that I had signed the release for them to dispose of the items however they wished, but they continued to try to bill me for the space until they finally auctioned it off. Something needs to be done with the complete lack of communication at that facility and the obvious disorganization. In one of my e-mails I ask them if they did not receive the form releasing the items to them to dispose of the items left in the space, but they never responded to that. The only reason they could call or send letters was to harass me about paying rent on a unit that I had signed the form releasing to them months and months before. I will never rent a unit or a truck from U-haul again as a result of this.

Rating:

3.0

Had to navigate around other customers as there is only one elevator

Rating:

5.0

Great team of employees working here! Excellent service.

Rating:

1.0

I had two units at this facility. The facility is full of rats. After leaving out poison, we had the mess of removing dead rats and the filth. The office is rarely on property. They leave out a sign that says returning in 1.5 hours and that is usually not correct. We have been stranded inside several times. The last time was for two hours and we called the emergency number using the entry pad with no results. Cars seem to be parked all over the property. I am assuming that they rent spaces to these cars but it makes it hard if not impossible to drive through with a trailer. I have contacted corporate about several matters and they have yet to make any changes. We completely move to of both units to another nearby storage.

Rating:

4.0

Very tight to get in/out in 26’ truck

Rating:

5.0

I'm glad to have found this place its very convenient.

Rating:

5.0

Staff was very courteous and helpful!

Rating:

5.0

all the employees were super nice and helpful

Rating:

5.0

The woman who manages the facility is very helpful and answered every question I had. She made the process straightforward and I would highly recommend this location.

Rating:

3.0

My door was wrecked by an employee. Other than that, it was great

Rating:

5.0

I appreciate the excellent customer service and very clean premises.

Rating:

5.0

Management was great and so was that girl dazhane

Rating:

5.0

thanks for all your help.

Rating:

5.0

Staff didn't feel like friends they felt like family!!

Rating:

5.0

Joi is a true professional and was so great to work with from start to finish. She was a bright spot during our move across the country. Highly recommend.

Rating:

5.0

Justin extremely helpful he gets an A +

Rating:

5.0

Joi was a pleasure to work with. She quickly secured a place for us and made the move-in process as stress-free as possible. Thank you!

Rating:

5.0

Excellent service from this Austin Location that is incredibly busy and frantic.

Rating:

1.0

No good

Rating:

5.0

Joi is a superstar! Very kind, friendly and accomodating!

Rating:

5.0

The experience was above and beyond, and I am very happy entrusting uhaul for my storage needs.

Rating:

5.0

Joi(not sure of spelling) was an amazing help and so polite and friendly! She made the entire experience way better than I imagined it would have been. Give her a raise!

Rating:

5.0

Staff was awesome and super friendly!

Rating:

1.0

Horrible service, horrible management

Rating:

5.0

Joi is/was a very kind helpful person thank you

Rating:

5.0

Everyone was very helpful including the representatives at my new storage facility and the ones where I dropped off my trailer

Rating:

5.0

staff was Overall courteous and everything excellentt .

Rating:

5.0

Excellent

Rating:

1.0

Why does it say move out date is this week? You locked me out in Fall of 2019 and told me it was too late to get my things. I lost treasured belongings. This was very psychologically damaging. My account wasn't even delinquent at the time. You're now claiming the past 18 months of grieving and suicidal ideation was because an associate lied to me? I didn't have to lose my stuff? This is insult to injury... I will never, ever use your services again. You almost killed me. Over a lie. You almost killed me over a lie. Is it really too late to get my stuff? Why must you put me through this agony yet again?

Rating:

5.0

SyMoiyne Clishaye helped me and was incredibly helpful and kind! She made the whole process easy and comfortable.

Rating:

5.0

The staff was super friendly and helpful. While I had gone to get a storage unit my dog ran away. The young man at the front desk was so helpful he set everything up while I went to look for my dog. I threw my money at him and ran off. When I returned he had set up my account and helped me move my stuff. He could've taken my money but didn't. I wish I could remember his name. You guys rock!

Rating:

5.0

Only complaints are that I wish I didn't have to fill out a whole new contract since I have a contract / unit there already, and that it was made clearer that "online ready to move in" meant "the lock is already in the unit." No big deal but would have really polished off the experience. Other than that everything was great.

Rating:

4.0

The location was fine and the staff helpful, but doing anything online with U-Haul is horrible.

Rating:

2.0

My overall experience was not good

Rating:

5.0

I was very pleased with the service I received at Uhaul Storage. I never worried about my property and always found the building clean and bug feel. Staff was very friendly and willing to help in any way. Thank you Joi Scott and Laura Cruz.

Rating:

5.0

Laura and Joi were super helpful in the entire storage renting process! My wife and I are very appreciative. Thank you

Rating:

1.0

Locking handle to unit I was assigned was broken and mangled and made it super frustrating to get in and out without cutting myself. Lady who assigned me the lock was super short with me and even took a personal call while to interrupt me getting my unit. Informed me the day of my truck rental that it was on the other side of the freeway at a different uhaul even though I specifically reserved the truck at this location. Sloppy and disorganized!

Rating:

1.0

I called to speak to a manager it took two weeks to get a hold of Joy. She never called me back. When I finally reached her by phone she gave me her cell and told me to call her back. I text her. She text me back "I'll call you back soon." She still has not called me back and my issue/problem has not been resolved it's been a month now.

Rating:

5.0

The kind woman managing the location brought my father and I water bottles while we were moving out. Please give her a promotion. While I was moving in, the staff was super friendly as well. God bless!!

Rating:

1.0

We reserved a ground (pull up) unit that was not available to us upon arrival and was charged more for a unit on the 4th floor, and had to place our belongings into 2 seperate units. Being able to speak to a manager is still yet to be taken care. Manager not in for 5 days.

Rating:

5.0

I spoke with Joe Scott and she was so kind and helpful with everything that I needed even when she was out of the office.

Rating:

5.0

The person who assisted me, Joi, really went the extra mile to help me. Because I am currently overseas, I had trouble filling out the online forms, which are not set up for that. Joi went through everything with me over the telephone, line by line, and helped me to get it sorted. Great employee!

Rating:

4.0

My experience with this location was great. However, my experience with the website was horrible!

Rating:

1.0

I still have not moved in a week later. Your communication was poor and now your elevator is broke down This has caused me much other major hassles. I need you keep the unit and get my first month rent back for my trouble. No intent I am sure. But you all fouled me up.

Rating:

5.0

The young man working was all by himself and there was a line of people wanting storage/rental van, etc. the employee was very professional, friendly and trying to accommodate everyone’s needs. He did an outstanding job! But, the management should schedule more than one person to work.

Rating:

2.0

I had a unit booked in a certain size and they didn’t have it when I got there. They wanted me to buy a bigger one which was more expensive. It took forever to get them to give it to me at the same price because they messed up my reservation. They also didn’t know how to give me the discount and it took forever. Nice place though very clean.

Rating:

2.0

I rented a uhual trailer 2 times recently, racking up a free month of storage each time - as is marketed constantly by uhual - then came time for me to use my free storage and they only let me redeem 1 month. There is zero marketing that says the free storage is not stackable, an employee even said I could but the manager decided no. I moved my stuff out of your business and paid another company to store my belongings as a result. Not impressed

Rating:

5.0

Staff are helpful and very friendly.

Rating:

5.0

Joey was very kind, welcoming & accommodating. The facility is very clean and had cold waters available to the clients which was very kind.

Rating:

4.0

My experience has been great thus far. I am hoping it will continue.

Rating:

5.0

The new online system and space set up is SO easy. It went so much quicker than I was anticipating so I had a lot of extra time in my day! I've rented space here before. The facility is very clean and the space was prepped and ready to go on schedule!

Rating:

3.0

parking was absolutely terrible while construction was occurring and did not accomodate to movers

Rating:

5.0

I highly recommend UHAUL on E 46th. Joi was awesome. She checked me in and took me to the storage unit. The building and storage unit was extremely clean. I had absolutely no worries.

Rating:

5.0

Very friendly staff.

Rating:

4.0

The storage rooms’ locations shown available on line were not. The 5x5x10 was more of a 4x4x10. (Wall placement and structure?)I had to go up to a 5x7x10. Thankful for the manager, Laura’s help.

Rating:

5.0

It was a positive experience.

Rating:

5.0

Laura who manages this location was exceptional. Cool, friendly, informative. When national corporate made mistakes, Laura made solutions. Would gladly use this facility again.

Rating:

5.0

Laura has been extremely helpful and efficient. We were able to complete the storage unit sign-up process over the phone very quickly.

Rating:

1.0

Unresponsive, unprofessional, management seems unqualified for a job requiring no qualifications. Useless when needed. This U-Haul might be the most poorly run location I’ve ever encountered.

Rating:

5.0

Pleasant experience and the people in the office were always helpful.

Rating:

5.0

Extremely helpful

Rating:

5.0

Better if air conditioning worked.

Rating:

5.0

The manager was extremely professional and polite

Rating:

1.0

Securing my U-Box in NYC was easy, as was the shipping of my stuff across the country to ATX. It's here at three locations and on two misinforming customer service calls that things disintegrated.

Rating:

5.0

The staff was helpful and friendly. Thank you U-Haul Storage!

Rating:

5.0

excellent service; staff was friendly and helpful at all times.

Rating:

3.0

good

Rating:

1.0

I reserved a drive up unit and received a 3rd floor unit. Staff had no explanation and didn’t try to make my experience positive in any way. I’m very unhappy and will not be using uhaul again.

Rating:

5.0

Excellent service!

Rating:

5.0

The service was excellent. Prompt, Polite and very clean. I’ll be back.

Rating:

1.0

Management failure to disclose that making a “reservation” just reserves a “spot” in their system, DOES NOT reserve you the storage room . I reserved in person 3 weeks ago & even offered to pay then

Rating:

1.0

U-Haul gave me wrong address in my confirmation email ,Mobile App, text msg & agent on phone ! Wasted >1 hr driving around! There is no place to park my car to get the keys from the office !

Rating:

5.0

Tnks for evrething....see you soon again ..

Rating:

5.0

Great facility!

Rating:

4.0

I have been at this facility for about 15 years as a pharma rep and most years were good except the time when you chose not to have a manger on site and I was close to leaving glad u put one back

Rating:

5.0

Good

Rating:

5.0

The lady who checked me in was extremely helpful and made every effort to see that I was satisfied with the right size unit for my needs. She also followed up promptly to questions I had same day.

Rating:

5.0

Great place.

Rating:

5.0

I loved it

Rating:

2.0

The staff somehow miscommunicated and put a lock on my unit, when I had been told it would be left open in order for me to put my stuff into it.

Rating:

5.0

Great to work with. Thanks.

Rating:

5.0

Great customer service

Rating:

2.0

Gate code didn’t work after 11 tries, keys to storage lock on my locker didn’t work after 2 tries. Employee on duty was covering from another location, he did his best but was incredibly frustrating.

Rating:

5.0

The person helping me was great.

Rating:

1.0