Great Service
Craig SCustomer Reviews for U-Haul Moving & Storage at Ina Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
Joan M | Overall ExperienceLori and General Manager were very helpful and friendly.
Truman C | First ImpressionsI rented here for 25 months on autopay during a multistate move.My review is based on Chris the store manager, he was great from the beginning, he is super helpful, friendly and does a great job caring for the customer. My last interaction with the Asst Mgr would be zero stars due to the following: Upon preparing to move out, on the 22nd of March I was fully paid until the 5th of April, the assistant Mgr. left a rude message on 3/23 at 12 noon saying she was going to get a locksmith to cut off my lock on my unit, and charge me $80.00 if I didn't return 3/23 and remove my lock. I didnt see her call until after hours, I called back, shocked, upset and confused; why would you threaten me, it's still my unit through 4/4, I fully intend to return and sweep out the unit where a small amount of smoker pellets spilled( there was no broom on site to borrow). She first defensively tried to tell me I had to be fully out and take my lock, once I explained that I was paid through next month, I was moving 15 days in advance, she'd realized she made a mistake, and apologized, however this was way out of line to make the call in the first place, checking records should be the first action before leaving a message that was intended to threaten a customer. I returned that evening to remove my lock on 3/23 and vacate a full 13 days in advance so I didn't have to deal with any futher interactions.
Katherine H | Overall ExperienceThe staff were very nice, helpful and professional. It is one of the best U-Haul establishments I have done business with and I will be back here again. Thank you for everything, Barbara
BARBARA K | Overall ExperienceWell rounded group of workers !!!
Christopher S | Overall ExperienceMy overall experience was very good. Other than an occasional U-Haul truck being parked in the way and the gate card sometimes taking forever to get in or out of the complex, my biggest and really only concern was the numerous increases in the monthly rental fees.
FREDERICK K | Overall ExperienceEverything was good, the only thing that i was disappointed in is after using you for 7 years i could not be refunded a prorated portion of my recent payment on the storage unit that i ended up closing out with you.
elisabeth d | Overall ExperienceThe thing I appreciated most was the Customer Service I got from Chris Miller.
JOHN G | Overall ExperienceEveryone was always willing to help and always pleasant to deal with. Not once did I go in there and not have someone happy to help.
brooke k | Overall ExperienceBryan was wonderful, and a big help in a tough situation.
melissa R | First ImpressionsI am a little late with this review. Booked the end of October. Lori was absolutely wonderful and helpful with the storage unit. She was courteous and kind. Grant took my truck reservation and was also helpful. Seems like you have great people working at this site. Alicia Bass 520 345 2479
alicia B | Overall ExperienceSo happy storage facility so close to where I live. Very convenient for me.
Emma C | First ImpressionsThe staff was hard working and very helpful. Only issue is that when I went to put things in my unit at the threshold of the door there is a ledge. NOT GOOD! Trying to lift loaded carts over the threshold was awful. Items fell of carts on several occasions. Need to fill in with cement and smooth off so it is easy to roll cart into the building. Otherwise your employees at this location were super!!!
Marco M | Online Move InOmg. Best end of story
layne p | First ImpressionsShort staffed Truck size not available Storage unit size not available
DONNA H | First ImpressionsThe Ina road team made it easy to sign up for the unit and check out when we moved. No hassle.
DAVID P | Overall ExperienceEveryone was very helpful!!!
SHELANDA N | Overall ExperienceSuper attentive and professional staff.
yenenia m | Overall ExperienceExcellent in every way. Customer service exceeds every possible expectation.
Daniel L | First ImpressionsWhen booking, I was under the impression that our unit was a drive up. When we arrived at 5am to unload our truck, we discovered that it was an interior unit, with a three and a half inch lip at the door that made dollying our belongings challenging. The awesome upside was that the interior was air conditioned so we didn’t roast.
Kerrie G | Online Move InWe were happy to be helped by all the really nice employees! Thank you all.
richard h | First ImpressionsThank you for a wonderful service. Steve layman
Steve L | Overall ExperienceDid not appreciate the rapid automatic escalation in prices !!! Somewhat helpless when one lives so far to easily move stored items.
Sylvia M | Overall ExperienceMy only complaint was the constant rate increases.
Darionne W | Overall ExperienceChris is great! Always goes over and beyond his call of duty. I appreciate him so much... thank you Chris for all your help!
Karen D | Overall ExperienceChris keep up your great customer service!
nadine h | First ImpressionsThe unit was not clean, not only with dust and spiderwebs but with some artificial leaves left behind by previous tenant. One of your male employees is rude and seems to be always angry without any reason to respond or deal with the customer in that manner. However, the other male employee, who could handle cash payments, and the lady employee were courteous, attentive, and very helpful
Frances A | First ImpressionsSuper awesome Christopher Miller at the ina store always was super helpful and always made sure to right any wrongs couldn't recommend this place more super smooth payment process and even tho my auto pay got screwed up a few times Chris always took care of my issues and I always left with a smile 10/10
Louis W | Overall ExperienceStaff was very pleasant and helpful. I will definitely use their location and services in the future.
John T | Overall ExperienceCost for storage in general is expensive across the board. Not just by UHAUL. Thank you for your facility.
Eliza G | Overall ExperienceThe lock on unit C130 was extremely hard to open and close I eventually had to use a hammer claw to pull it open.
Alexander W | Overall ExperienceOnly issue was at times it took several tries with the card to open the in-gate. Never an issue with the out-gate. The facility is well-=maintained and staff was helpful and courteous.
MARK H | Overall ExperienceWe had our belongings in storage for 7 years at this location and everything was well maintained and secure. Staff was outstanding !! Finally found our forever home and packed our stuff out yesterday…. Very pleased with this facility and staff. Thank you for taking care of our precious belongs. We are forever grateful !!
JANICE B | Overall ExperienceI rented a temperature controlled unit and the AC was broken causing me to lose some of my content sadly.
Wayne L | Overall ExperienceOverall great for my storage needs. Thank you.
Jesus M | Overall ExperienceI used the storage for 11 months and never had and issue. Was easy to make your payment on line.
Dorothy H | Overall ExperienceEasy to move into staff friendly and helpful.
Michael G | First ImpressionsEasy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.
PAMELA B | First ImpressionsNarrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.
Alberto C | Overall ExperienceThe site was very friendly and easy to work with
Yvonne C | Overall ExperienceI wasn’t happy about not getting any of my monthly money back but above all great management
Patricia H | Overall ExperienceAccess and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!
Timothy A | Overall ExperienceOverall good experience
Mallory S | First ImpressionsChrist is a great manager, runs his store very professionally! Staff is very helpful too!
mathew d | Overall ExperienceThe staff is ridiculously slow and unresponsive.
Derek M | Overall ExperienceLooked after in a professional manner
WILLIAM K | Overall ExperienceAll of the employees are so kind, patient and knowledgeable. Thank you.
suzanne c | Overall ExperienceThe only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.
Bruce c | Overall ExperienceStaff looks forward to help.
Ronnie M | First ImpressionsThank you.
Luis L | Overall ExperienceWe had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.
Top G | Overall ExperienceLots and lots of dead bugs stuck to my furniture as well.
JOAN M | Overall ExperienceChris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!
Janet C | Overall ExperienceDamian provided excellent service
Ray W | Overall ExperienceEasy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn’t the friendliest but he was efficient and knowledgeable.
pam f | First ImpressionsI had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..
Adam Q | First ImpressionsDamian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!
Janet C | First ImpressionsExcellent customer service!
Joseph R | Overall ExperienceVery helpful and professional.
MARK H | First ImpressionsGate wasn’t always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.
Michael D | Overall ExperienceManager Chris Miller was awesome and was totally helpful
Maureen K | First ImpressionsMoving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.
Katherine H | First ImpressionsOut of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.
Laurie L | Overall ExperienceThe crew at the Uhaul store were professional, pleasant and very helpful. I couldn’t be more pleased with their service
Michael D | First ImpressionsNot enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper
david d | Overall ExperienceTerrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.
John O | Overall ExperienceFix broken access gate!
Theresa G | First ImpressionsWe always receive great service from the staff here.
Dan C | Overall ExperienceI’m disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it’s different.
JOAN M | First ImpressionsI did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....
Shannon K | Online Move InThe only thing that I might change is to allow access, for the customers, to a trash receptacle.
Becky K | First ImpressionsWhen I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that’s not what’s in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.
James S | First ImpressionsSonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.
Dan C | First ImpressionsThe overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.
Colt M | First ImpressionsStaff at this location were efficient and expeditious.
George O | First ImpressionsAll good. Only comment- Front desk needed more help both times I was there.
David K | Overall ExperienceHad dealings with an employee named David a number of times, he’s very professional. Please give this young man kudos.
VANCE S | Overall ExperienceThanks Michael
Patricia G | Overall ExperienceAll I can find is Sonia Weaver on my receipt I’m not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn’t need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said “no he can clean it himself” that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.
Alexis M | First ImpressionsHighly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM
richard g | Overall ExperienceThank you guys, you guys are awesome at what you do!!
daryll b | First ImpressionsThe place was always clean, plus excellent customer service.
Matias Y | Overall ExperienceAshley she’s very nice and helpful
Joseph R | First ImpressionsFast, friendly, clean. The layout is good for loading and unloading.
Gayle H | First ImpressionsExcellent customer service!
Jacquelynn P | First ImpressionsCustomer service is excellent!!
Jacquelynn P | Overall ExperienceGreat Services
Mark V | Overall ExperienceMike was a big help and Jeremy was great!
Jerrold S | Overall ExperienceThank you vacated 11/28
Diane G | Overall ExperienceTerrible service. Rude employee
James L | Overall ExperienceEverything was great the employees were fantastic place was clean and I was in and out in no time
Susan J | Overall ExperienceNice . Very friendly employees.
Alexander C | Overall ExperienceOther than a cancelled wedding, everything was perfect!
Jack V | Overall ExperienceThe facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.
Matthew B | Overall ExperienceMy overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.
Christopher C | Overall ExperienceVery nice and friendly
Susan J | First ImpressionsCustomer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.
Connie w | Overall ExperienceAll the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.
Garrett G | First ImpressionsExceptional customer service!
Jacquelynn P | First ImpressionsWe felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank you
VANCE S | First ImpressionsMelissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.
KATHLEEN H | Overall ExperienceI had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Thank you!
JENAE T | First ImpressionsSuper helpful
KATHLEEN H | First Impressionslady with the Green eyes...wow
Norman S | Overall ExperienceCole was very friendly and helpful.
Mary F | First ImpressionsI always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.
Veronica Q | Overall ExperienceWe used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .
Callie J | Overall ExperiencePerfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.
Jack V | First ImpressionsGreat service
Mark V | First ImpressionsThe facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.
Debra S | Overall ExperienceJulio has the best public relations skills i have ever witnessed.
Pamela S | First ImpressionsStaff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.
Joy H | First ImpressionsGreat and friendly service. Van and storage unit were clean.
Billy C | First ImpressionsVery friendly employee's. Great customer service.
ronald d | Overall ExperienceFirst time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.
Lani M | Overall ExperienceI think they do great great job for me.
Anthony B | Overall ExperienceHappy customer
Ana K | Overall ExperienceAfter cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.
brian b | Overall ExperienceYour people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.
Alisha F | First ImpressionsWe just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!
Amber d | First ImpressionsThe staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.
barbara b | Overall ExperienceLimited number of storage units available.
Terry G | Overall ExperienceI rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.
MARYJANE P | Overall ExperienceNeed to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.
George Y | Overall ExperienceStaff very helpful.
Doyle S | Overall ExperienceGreat customer service
ronald d | First ImpressionsExcellent! All Around!
Marianne M | Overall ExperienceClean and AC worked in my unit.
Wendy K | Overall ExperienceThe girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks
Terry K | Overall ExperienceWhen I called no one could find my Unix. Name was misspelled- once located it was already there.
Peter v | Overall ExperienceOn a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!
Catherine G | First ImpressionsVery friendly and proficient. No complaints
Karl T | First ImpressionsWe seem to get different answers from employees
Adelina B | Overall ExperienceYour employees are so courteous. thankyou
Sylvia M | First ImpressionsStaff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.
Richard H | First ImpressionsI was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.
Sheryl C | ReservationWe had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!
Patrick B | Reservationin July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time
Judy N | Overall ExperienceAll good
Robert D | Overall ExperienceSpecial thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.
silvya s | Overall ExperienceThey were awesome. Fast and very accommodating . Highly recommend them.
lauren r | Overall ExperienceWould’ve liked to know you qualify for free storage with qualifying purchases.
Rick L | Overall Experiencethank you, all was more then expected. sincerely. len w
lenonard w | Overall ExperienceAnd truck and storage available in my time of needing to move out in a very short notice.. thank you!
Rayleen O | Overall ExperienceSonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.
charla V | Overall ExperienceStaff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks
Helen U | Overall ExperienceRental of the space was quick and easy.
Erin S | Overall ExperienceSonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam
PAM M | Overall Experience