Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fair pricing and friendly employees. Would definitely use again in the future!
Heidi P
Rating:
5.0
Customer did not leave a comment.
Jane S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jane S
Rating:
5.0
Good place
john d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marlon G
Rating:
3.0
Customer did not leave a comment.
Ka V
Rating:
5.0
Customer did not leave a comment.
Benjamin K
Rating:
5.0
Customer did not leave a comment.
Samantha S
Rating:
5.0
Customer did not leave a comment.
liban m
Rating:
3.0
Somebody should answer the phone when somebody's knocking on the office door
Michael H
Rating:
5.0
Customer did not leave a comment.
Destiny P
|
First Impressions
Rating:
3.0
Have the equipment at the location that I originally rented from. I was contacted the day before my rental date and told that my trailer was not at the facility that I rented from. I was forced to drive 40 miles one way to pick up the trailer I rented.
Kevin B
Rating:
5.0
Customer did not leave a comment.
Curtis B
Rating:
5.0
Nice Place !
Seth D
|
First Impressions
Rating:
5.0
Great Customer service!
Scot W
Rating:
4.0
Great customer service, my transaction was flawless!
Shelly D
Rating:
5.0
Shanika was a big help! s/o to her!
Kai V
Rating:
4.0
Staff on site is nice and helpful. Unit was clean and place seems to be fairly safe
Tyler M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Michelle G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carson B
Rating:
3.0
Customer did not leave a comment.
Cory D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
erica m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bob G
|
First Impressions
Rating:
5.0
Very pleased with our experience!
Molly L
Rating:
5.0
Customer did not leave a comment.
Dustin C
Rating:
4.0
Customer did not leave a comment.
Jeffrey H
Rating:
5.0
Customer did not leave a comment.
Ann S
|
Overall Experience
Rating:
5.0
The clerk was friendly, capable and helpful. She made the check out/in processes quick and painless.
Joseph S
Rating:
5.0
Kayla was great to work with!!
Elaine D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david l
Rating:
5.0
Smaller location, so extremely easy to get in and out. Great customer service! Highly recommend!
David C
Rating:
4.0
The owner and manager were great to work with, the truck was clean but it only had a quarter of a tank of fuel.
Kirk B
Rating:
5.0
We rent a U-Haul dor two days every November to haul sets and costumes for my daughter's ballet studio's production, and have never had a problem. Everything runs smoothly. Thanks!
Glenn W
Rating:
5.0
Customer did not leave a comment.
ANJELA B
Rating:
4.0
Customer did not leave a comment.
Beau B
|
Overall Experience
Rating:
4.0
The unit door was open, the floor was all wet from the snow and there were mouse droppings. We had to mop up the water to avoid my stuff from getting wet. Hopefully there’s not a rodent problem here, I did not store any food items, so hopefully….
Shelly D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Paris M
Rating:
5.0
Customer did not leave a comment.
Simon M
Rating:
4.0
Customer did not leave a comment.
William T
Rating:
5.0
Customer did not leave a comment.
FREDERICK S
Rating:
5.0
Customer did not leave a comment.
Evonne F
Rating:
5.0
Vehicle was clean and ready
Michele F
Rating:
5.0
Van was great but the tire sensors were not working properly. Had to pull over twice to check tires. This issue was known to staff but not told to me to ignore. Took needless time and pulling off freeway
Dennis D
Rating:
5.0
Customer did not leave a comment.
Hilda G
Rating:
5.0
The last who worked there was very helpful. I would rent again
Brian T
Rating:
4.0
They didn’t have a crank to lift the trailer
brad g
Rating:
5.0
Friendly, prompt, and professional while being accommodating, personable, and genuine. Best experience I've had. One of a kind.
brett j
|
First Impressions
Rating:
5.0
Kayla goes above and beyond for others. She wants to make sure that everyone has a good experience. We need more people like her in the world. She's a keeper.
brett j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ahmad S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
abeiraman k
Rating:
5.0
Easy in and out. Great location and friendly staff.
Lonnie W
Rating:
5.0
Kayla and Shanicka were always professional. The ladies were super helpful. My whole experience with Uhaul was great! Thank you Ladies!!!👩🏾👍🏾
Adrianne L
|
Overall Experience
Rating:
3.0
Be careful when attaching the trailer to the hitch so that it doesn't scratch the bumper .
Friendlier/more efficient customer service never hurt anyone.
Jennilyn G
Rating:
5.0
Customer did not leave a comment.
Jeremy D
Rating:
5.0
Customer did not leave a comment.
Shelly G
Rating:
2.0
Checked online the night before and saw there were several trucks available. Showed up on Saturday only to be told that if I didn't have a reservation they didn't have anything for me. On my way home I checked the website again and was able to immediately reserve a truck. Returned and picked up the exact truck that had been parked there the first time I showed up.
Very disappointing customer service experience. I do not plan to return to this location.
Jason V
Rating:
1.0
The trailer we rented was really janky and questionable. Never renting from this location again. Staff was nice though.
kristal v
Rating:
5.0
Customer did not leave a comment.
leah f
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Pa V
Rating:
5.0
Excellent experience. Your person who processed our transaction was very professional and knowledgeable. She is the type of employee who will help you get repeat business.
Steven S
Rating:
2.0
Drop off location was unclear, nobody in the office when I went to clarify, very poor customer experience
Mrinal M
Rating:
5.0
Customer did not leave a comment.
Jay X
Rating:
5.0
Great people and great to work with you with what ever is needed
Osvaldo R
|
Overall Experience
Rating:
5.0
Everything was great. The two staff were very professional and polite. First-time user and many more to come.
Thao V
Rating:
5.0
Customer did not leave a comment.
FREDERICK S
Rating:
5.0
Customer did not leave a comment.
Linda S
Rating:
5.0
Customer did not leave a comment.
Joe W
|
Overall Experience
Rating:
1.0
Our original dropoff location was changed. We had chose a hotel near it. Our new dropoff location was moved to one 12 miles away and Apple Maps did not take us to it. It had us going around in circles.
VERY Disappointing
Matthew D
Rating:
5.0
The Owner has been 1 of the Greatest individuals that I’ve ever had the pleasure of working with. She was Flexible, Understanding, Compassionate and Empathetic to my Needs & issues.
MaKeeba A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre C
Rating:
5.0
Customer did not leave a comment.
Jennifer L
|
Overall Experience
Rating:
3.0
Staff was excellent, but the tire pressure was low on one tire of the truck we rented. Also, no blankets were available.
Paula S
Rating:
2.0
There was no agent in the office when I arrived at the appointed time. The phone app repeatedly didn't work when attempting to check in. The vehicle had many interior and exterior signs of damage that I needed to record meticulously in order not to be blamed and charged for having caused them.
Chris C
Rating:
5.0
Customer did not leave a comment.
Chad T
Rating:
5.0
Not sure where I was supposed to leave the U-Haul truck as nobody was in office but I left it where others left there’s and so people could drive down the lane/aisle.
Jori D
Rating:
5.0
Keep up the good work! Definitely got yourself a returning customer.
May H
Rating:
5.0
Customer did not leave a comment.
Connie R
Rating:
5.0
great job! Staff was great!!!
Thaddeus W
|
Overall Experience
Rating:
3.0
The van was dirty inside. large stain on the rubber mat from something that had spilled and there was some loose debris in the van that could have been thrown away before I rented it.
David J
Rating:
5.0
Truck was clean and everything worked well. Pick-up and drop off were simple. Good service at the Keller Lake location.
John S
Rating:
5.0
Customer did not leave a comment.
Wendy H
|
Online Move In
Rating:
5.0
Gals were great. Trucks should have tied owns and adjustable steering
MARCIA W
Rating:
2.0
Upon truck return, I would to return unused boxes. First they said they do not accept. Then, they said to leave in the truck, and that smbd will contact me. I called the following day (Jul 3, evening) regarding boxes refund, they said they did not have time to look at it. Now (Jul 5, evening) still nobody contacted me
Victor C
Rating:
5.0
Customer did not leave a comment.
Hunter I
Rating:
5.0
Most practical:)
Alejo A
Rating:
5.0
Customer did not leave a comment.
Mary O
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nancy M
Rating:
5.0
I love it here
Ronica H
|
First Impressions
Rating:
5.0
Staff very friendly, efficient and helpful.
Julie Z
|
First Impressions
Rating:
5.0
Kayla is awesome and always helpful.
Have dealt with her many times and always an easy process. Even tho its out of my way I go there because of her professionalism and help
Mario S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Alvin H
Rating:
5.0
Amazing staff very helpful and flexible with my needs. Will be back!! Cheers!!
TIMOTHY N
Rating:
5.0
Great experience and great facility! Thank you!
Hjalmer D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Willetta B
Rating:
5.0
Nice staff and good working trucks
allen j
Rating:
4.0
Clarify directions on the website for this location.
Margeret N
Rating:
5.0
Customer did not leave a comment.
tom p
Rating:
5.0
Customer did not leave a comment.
Dianne G
Rating:
5.0
Customer did not leave a comment.
Shaun M
Rating:
4.0
Helpful,understanding,friendly.All in all,a good place to do your business.
Martin W
Rating:
1.0
Do your jobs, treat people right.
And get organized people are depending on things going good so they can move their belongings. People take off work, drive long distance, and make sacrifices to make moves happen.
And people can’t just change these plans so you need to quit expecting people to be lenient and get it together
Kali C
Rating:
4.0
AMAZING customer service and so helpful!
james D
Rating:
5.0
Super helpful staff in person and on the phone to change reservation. Equipment bullet proof, with staff doing detailed safety check before I left.
Craig W
Rating:
1.0
Fix the check in process. Incredibly poor!
William R
Rating:
5.0
Everyone was really helpful and made the rental process easy and fast - I will definitely come back to this location
Thomas P
Rating:
5.0
Staff was friendly. Everything worked as planned.
DAN B
Rating:
1.0
Rat infestation ruined all my property stored in unit.!!!!!
Juanita J
|
Overall Experience
Rating:
5.0
Quick and clean.
steve r
Rating:
1.0
I was not equipped to back-in a uhaul trailer into a tight spot between other trailers. In the past I was able to pull through a designated "drop-off" area and the employees took it from there. It was extremely stressful and the employee was not helpful in backing it - even making a joke about how I didn't feel comfortable backing in the trailer. Extremely unsatisfied.
Samantha G
Rating:
5.0
Customer did not leave a comment.
John Z
Rating:
4.0
Customer did not leave a comment.
Elaine D
|
First Impressions
Rating:
1.0
Make the check in process easier.
julianna g
Rating:
5.0
Very friendly
Greg S
Rating:
5.0
I needed the truck a little earlier and they worked with me to make that happen.
MARK W
Rating:
5.0
Customer did not leave a comment.
MARK W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
Rating:
1.0
Customer did not leave a comment.
Govinda D
Rating:
5.0
Have used this location before. Staff are always friendly and helpful.
john s
Rating:
5.0
Customer did not leave a comment.
Nicole W
Rating:
5.0
We had excellent service. I would highly recommend this location.
DENNIS O
Rating:
5.0
Great customer service. Super friendly people.
JEFFREY G
Rating:
2.0
The door to my unit was off track so I put it back on.
Elizabeth C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
donald m
Rating:
5.0
Nothing! The vehicle was great. And the staff was amazing! So friendly!
Michelle L
Rating:
4.0
Customer did not leave a comment.
dave w
Rating:
2.0
Customer did not leave a comment.
Mackenzie G
Rating:
1.0
The customer service lady was great and good pricing. We just couldn't get out the gate and there are mice traps everywhere and it was dark
kimicko c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Henry H
|
First Impressions
Rating:
1.0
Very poor customer service
cha y
Rating:
4.0
The office was cluttered and not very inviting to customers.
Michael V
Rating:
5.0
Barry was very professional, and informative.
larry h
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Thank you everyone for making this frustrating move a lot easier for my family.
Adrianne L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiesheia W
|
First Impressions
Rating:
1.0
Rude Staff, several break in's, gate is always wide open, trucks parked in front of unit, snow removal rarely done. Reservations not held. I wanted to add a larger locker and made the reservation with the Uhaul agent. Paid the bill and when I arrived they told me it wasn't avabel and that the agents are idiots and how would they know if there are units available. Rude Rude Rude staff!
Jason K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melody m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale S
Rating:
4.0
The women that work there are friendly an very helpful.
Donald B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike T
|
First Impressions
Rating:
4.0
Nothing
curt c
Rating:
1.0
Kayla over there at Keller needs customer service training. Horrible communication skills and a flat out liar
Shanta W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cinda X
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ORETT R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hjalmer D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle R
|
Overall Experience
Rating:
5.0
Great customer care and great facility. Had no issues.
Thomas K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan k
|
First Impressions
Rating:
5.0
friendly and helpful
Mark J
|
Overall Experience
Rating:
2.0
Kayla was so unprofessional. She was cooking bacon and eating during the whole process. Then the next day I have another charge because I used the public trash can. Very unprofessional.
Shanta W
|
First Impressions
Rating:
5.0
Great job
Claudia M
|
First Impressions
Rating:
5.0
Anytime I had a question they were always available and very helpful.
Great staff
Diane J
|
Overall Experience
Rating:
5.0
On top of latest co-operate headquarters promotional advertisments and shares those mentioned by the customer as well as implements them for the customer. I'd recommend the Maplewood UHaul to all my customers. 100 percent.
Jim Fleischaker
St Paul Native norn
Barbra F
|
First Impressions
Rating:
5.0
I really loved working with Kayla. She was great!
Sara E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janice V
|
Overall Experience
Rating:
5.0
Thanks
Eric S
|
Overall Experience
Rating:
4.0
I was homeless for two years and my unit had all or belongs from 6 yrs n stuff that I could never replace and Kayla was awesome she worked with me so I didn't lose all our things .she was efficient in responding back to all my questions and and helpful she has great customer service skills .thank you becauseof Kayla working with my children were able to smile again because when we lost our home they was afraid they was gonna lose there stuff as well yet they didn't thanks to Kayla and the U-Haul team at Keller lake in Maplewood MN .
Mario L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WALTER H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamaura M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas K
|
First Impressions
Rating:
5.0
The people that worked at this location provided excellent customer service. Great experience!
Alexander B
|
Overall Experience
Rating:
5.0
Shayna (hopefully I am remembering her name correctly) was exceptionally helpful. When I was concerned about being able to access a hallway unit, she showed me one of them and pointed out where the others are located. In the office, she selected one closest to the front with the type of accessibility I might like. She also offered the use of a dolly should we need one.
Michelle R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
dan m
|
Overall Experience
Rating:
5.0
Kayla was very helpful and courteous.
Tim R
|
First Impressions
Rating:
4.0
The only thing I would like to see change is having 24 hours access to my storage
Carl G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Scott I
|
Overall Experience
Rating:
5.0
the staff was very polite, helpful, and professional. and the unit was very clean. and the prices are affordable. and it's a good idea that you have a staff member on sight . very convenient for extreme emergencies. I'll differently refer this sight.
MICHELLE M
|
First Impressions
Rating:
4.0
No comment.
Kimberly M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dustin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
breunka l
|
Overall Experience
Rating:
4.0
I would highly recommend this facility great customer service
ALEXANDRIA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janean B
|
First Impressions
Rating:
5.0
I had two storage unite so i canceled one and i kept the other one.
RUAD H
|
Overall Experience
Rating:
5.0
No problems or issues. The storage was what I needed when and where I needed it.
Perry M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandria C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mike r
|
First Impressions
Rating:
4.0
Kayla was Amazing went up and beyond her pay scale of Customer Service. 100%
Khloe B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Perry M
|
First Impressions
Rating:
5.0
Check out app needs work, I couldn't upload a picture of the odometer even though your app was controlling my phone. I clicked on the checkmark and it would tell me to upload a picture. I had to call the office to checkout.
STEVEN O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WALTER H
|
First Impressions
Rating:
5.0
Thanks for providing with the best customer service ever!!!!!
MICHELLE J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daryl H
|
Overall Experience
Rating:
5.0
Kayla and Shinka were superb customer assistants compared to someone on the reservation desk who was extremely unprofessional.
Melanie L
|
First Impressions
Rating:
5.0
Staff is friendly and helpfull, access was important. Thank you.
david f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
serita g
|
First Impressions
Rating:
2.0
When I signed up for move-in it was indicated that there would be a new lock located inside the unit for me to use, however there was no lock. When I moved on, the office was closed, so I could not get one. My unit is 306 if someone wants to place a lock on it for me.
Nicholas M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Alexander C
|
First Impressions
Rating:
5.0
Staff was Awesome!
Eric G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcae B
|
Online Move In
Rating:
5.0
No comment
Lucille A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kynethie J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda M
|
Overall Experience
Rating:
5.0
an old pallet was left in my unit, otherwise everything is great!
Cassandra M
|
Online Move In
Rating:
5.0
Kayla is an awesome staff!
Alexander C
|
Overall Experience
Rating:
5.0
Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!
That O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily J
|
Overall Experience
Rating:
5.0
Ashley is freaking awesome and is always quick to help when needed
lisa f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew J
|
First Impressions
Rating:
4.0
Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.
Tiffany S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Larry M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL W
|
Overall Experience
Rating:
4.0
OK so far, unless I get a $9,000 charge on my credit card out of the blue.
SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surcharges
Eric T
|
Overall Experience
Rating:
5.0
I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYE
thomas j
|
First Impressions
Rating:
5.0
Friendliest, nicest staff!
Nancy H
|
First Impressions
Rating:
5.0
I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Thank you.
Gabrielle G
|
Overall Experience
Rating:
5.0
Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾
Maurice W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sheng V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
paul f
|
Overall Experience
Rating:
4.0
I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.
MARK W
|
Overall Experience
Rating:
3.0
Happy with the storage unit/free month! Customer service was incredibly slow..
Nora T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELA B
|
First Impressions
Rating:
5.0
Staff was very kind and helpful! Definitely would recommend! Location is easy to get to and everything was clean on site.
Ciara W
|
Overall Experience
Rating:
5.0
In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Great customer service.
Vivki F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith F
|
Overall Experience
Rating:
5.0
Kayla was very helpful and friendly!
Twyla H
|
First Impressions
Rating:
2.0
The office hours were never consistant, every month was some type of pronlem
nicole w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kimberly m
|
Overall Experience
Rating:
5.0
The staff was super friendly and helpful.
Ciara W
|
First Impressions
Rating:
1.0
I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!
FRANCESCO E
|
Overall Experience
Rating:
3.0
cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors.
pros: the staff are great. nice and friendly. affordable.
Nou H
|
Overall Experience
Rating:
5.0
I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10
GRETCHEN J
|
Overall Experience
Rating:
3.0
Lotta of valuable stuff Damaged by mice.
Matthew m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Emily J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Heather F
|
Overall Experience
Rating:
5.0
Love the service I received if needed again I will return
Talisha M
|
Overall Experience
Rating:
2.0
When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me
SHANON C
|
Overall Experience
Rating:
1.0
Need to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.
Saly S
|
Overall Experience
Rating:
5.0
The facility was well maintained and I have of good things to say about it.
sharon g
|
Overall Experience
Rating:
4.0
This was a good experience
HENRY R
|
Overall Experience
Rating:
5.0
excellent
dennis l
|
Overall Experience
Rating:
3.0
The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄
Diamante J
|
First Impressions
Rating:
5.0
Keep up the good work.
dennis l
|
First Impressions
Rating:
1.0
My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off
glender a
|
Overall Experience
Rating:
5.0
Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.
RUSSELL V
|
Overall Experience
Rating:
4.0
The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.
lakesha j
|
First Impressions
Rating:
5.0
Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!
Megan S
|
Overall Experience
Rating:
5.0
The young lady that helped me so much.
ebony j
|
First Impressions
Rating:
4.0
none
THOMAS D
|
Overall Experience
Rating:
3.0
We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st
Victoria R
|
First Impressions
Rating:
2.0
Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.
Kong H
|
Overall Experience
Rating:
1.0
The doors don't open. Usually you can't get ahold of the office.
Tamura N
|
Overall Experience
Rating:
3.0
Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.
MICHAEL R
|
Overall Experience
Rating:
4.0
Great service
Paola C
|
Overall Experience
Rating:
3.0
Didnt knowxwhat storeage was open
Scar-Lar J
|
First Impressions
Rating:
5.0
Sammi worked well with my needs. His staff is very good and attentive.
Matthew C
|
Overall Experience
Rating:
5.0
Amazing service...thanks
RAY L
|
Overall Experience
Rating:
5.0
Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9
BILL F
|
Overall Experience
Rating:
4.0
Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out
john c
|
Overall Experience
Rating:
5.0
good job
Ka Y
|
Overall Experience
Rating:
5.0
Smooth handling and quick service
Nicholas C
|
Overall Experience
Rating:
4.0
Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.
Roni B
|
Reservation
Rating:
4.0
I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.
Brent D
|
Overall Experience
Rating:
4.0
I decided not to take a unit
Charles V
|
Reservation
Rating:
4.0
Just didn't need the space anymore....
Kip K
|
Overall Experience
Rating:
5.0
Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.
marybeth h
|
Overall Experience
Rating:
5.0
Awesome staff!
Peter R
|
Overall Experience
Rating:
4.0
We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.
Rose W
|
Reservation
Rating:
5.0
Joseph was very understanding and absolutely exceed expectation.
Tyler W
|
Reservation
Rating:
5.0
The staff were great to work with.
MONTY F
|
Overall Experience
Rating:
1.0
I believe I was over charged on my card for my truck
ian d
|
Reservation
Rating:
2.0
Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$
Jason F
|
Overall Experience
Rating:
1.0
Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.
rachel g
|
Overall Experience
Rating:
1.0
Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.
richard v
|
Overall Experience
Rating:
1.0
WATER AND RODENTS.
WOULD NEVER RENT AGAIN.
CAROL M
|
Overall Experience
Rating:
5.0
Service provided was excellent and so was the staff.