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MARKS CANNONCustomer Reviews for U-Haul Moving & Storage at Keystone Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I paid off my daughter's bill & went to empty her unit I couldn't get in bcs they didn't lift her pin number restriction. No one was available to assist. Last person I talked to offered a $100 pay out AFTER I couldn't get in which wasn't my fault...I went back AGAIN 2 months later to pay and empty the unit but my daughter's belongings were auctioned off from what I was told was possibly by mistake bcs her bill wasn't on a lien as of yet. I was told someone would call me and resolve the situation but I NEVER RECEIVED A CALL. The automated service sends you in circles when you call...This IS NOT GOOD BUSINESS! 😞
Melonie Berryhill | Overall ExperienceThey were professional and made the experience very easy. The manager here gave me great customer service and made me feel much better about a horrible experience I had at a different location. He went out of his way to help rectify my bad experience with a different location.
noelle grenn | Overall ExperienceSatisfied
thomas looper | Overall ExperienceOften times we would show up and the storage would have a different lock on it after it’s been paid. But other than that the experience was okay.
Cassandra Wallace | Overall ExperienceThis storage unit met my needs during a time of change in my life. The facility is sometimes swept, but sometimes there’s junk that’s been dumped on the floors for day. There were several times I visited with people’s possessions dumped out outside beside the loading dock. The bathroom was out of toilet paper the time I tried to go. There was rarely a time when I could access the initial box to enter the code because there were trucks and trailers in front of it. The loading ramp is hard to access because it’s a tight squeeze with trailers and trucks parked in front of the entrance. The facility staff were nice and helped when my code didn’t work or I had trouble accessing the box. It was easy to sign up and I’m glad I could get in by the next day or within hours of paying. I’d love if they could prorate a month, since I moved out in the middle of a 30-day billing cycle, but that’s minor to the code boxes being consistently difficult to access.
Amanda Mckinley | Overall ExperienceThe manager was very helpful and help me out a lot.
Tawana King | First ImpressionsIt’s a busy place, but we’ll run overall. Maybe could use more Admin help during weekends.
Tom Finnegan | Overall ExperienceConvenient online process, but I wasn’t totally sure on where to go when I got there and the keypad entering process. I wasn’t aware that there was a broken keypad and I had to enter it twice.
Amanda Mckinley | Online Move InFrom the past manager to the current one Bryon. It has been the most convenient and easiest experience with UHAUL. Any time i had an issue, rather it be payment and or just getting access to the facility. They were always there. With a smiling face and welcome energy, as if they were happy to help. Good people are hard to come by these days, however you've managed to keep good ones around. For the past few years while i have been renting from you. I really appreciate that. Thank you for being loyal to your customers. I hope you have a blessed day.
Diamond Riley | Overall ExperienceThe lighting was out by our storage locker and it hasn’t been fixed yet. I did not complain about it either..
THOMAS ALLEN | Overall ExperienceLots of trash and scavengers digging through trash by loading dock. Other then that…good storage facility.
Claudina David | Overall ExperienceThank you.
Stephanie Williams | Overall ExperienceBoth of the service personal were very pleasant and professional
Patricia Kirk | First ImpressionsJust had a problem with the online check out/ emails not being responded to But after speaking with Erica Purnell everything was taken care of , what a great employee!!!! Thx to Erica for taking care of my concerns I will be a return customer and will recommend
Eli Myers | Overall ExperienceThe stairs make it difficult to load / un-load
Michael Kabbes | Overall ExperienceSo convenient
ROSCO WILKINS | Overall ExperienceThe manger Byron was excellent. He has fast and friendly customer service. Greatly appreciated
Tiara McGinty | First ImpressionsThe lady that rented the unit to me entered the wrong information and a letter was sent to someone that should have never received the letter. No elevator or lift to get to the 3rd floor units. Storage units are not all that secure. Anyone could kick thru the wood doors.
Joshua Lawrence | Overall ExperienceThe unit was convenient and clean. The staff was very, very helpful. I highly recommend. I will use them again!
Robin Reyes | Overall ExperienceOnly thing that I would change is to make it 24 hour access to storage units.
William Stratton | Overall ExperienceStaff that helped me wasn’t welcoming and didn’t give much details on move in process
jaida jones | First ImpressionsI HATE THE WALK...NEED A MOVING ELEVATOR LOLBVS
tikisha turner | First ImpressionsI did not receive a lock with my unit. Online check in was not available for over 24 hours.
JACOB WIRT | Online Move InCounter person working Monday @ noon 6/27/22 was not very helpful
Eli Myers | Online Move InGood job
Phillip Sloan | First ImpressionsThe agent was very unprofessional. I had no idea where the unit I rented was. She was like it out back. I was like huh???? Avoid renting a unit here!!!
Joshua Lawrence | First ImpressionsThis storage had a water leak for over 2 years and never notified me to let me know that my stuff was destroyed and molded and wet I had to come up to this facility and was getting ready to move out find out that my stuff was Destroy overall I really had no problems with this facility sometimes you could call the phone and no one never answers but when you get there someone is always sitting at the desk or maybe out in the garage smoking a cigarette on the phone but if I had to re-rent I will probably use you all again thank you and have a great day
Lizzie Davis | Overall ExperienceThank you for everything that you've done for me and my family appreciate you.
Earlonda Rogers | First ImpressionsVery nice staff, helpful
francis burdine | First ImpressionsNo bugs, animal droppings, or water. Very secure and habitable
Kelsey Campbell | Overall ExperienceI had problems getting in contact with management when I needed help. When I signed up for automatic payment arrangement they would charge my bank card twice every month, I would have to call for the inconvenience. I was promised a discount for signing for automatic payments and never received it. After I moved my stuff out of storage I found that I am missing a lot of my stuff, I am missing pictures for my decorations, lamps, and a few boxes of clothes. I do not know where they are or why they would be missing
Daiana Mitchell | Overall ExperienceAll of the staff at this location was respectful, friendly, courteous and just Awesome. If you send in secret shoppers to the other locations [pendelton pike] with adults well beyond their 30s and the young adults at the[ keystone ave] they will put them to shame. With staff like them keystone is my set location. Moving is stressful enough. Those types of people keep your customers coming back. This was for my mom. I was done with Uhaul after my last experience. My reservation was switched to a terrible far places that costs me more than I ever paid when using yaw. Those young adults renewed my faith in yaw.
Tyra Thomas Johnson | First ImpressionsI've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.
Heather Trent | First ImpressionsThank you for your 5 years of service .....
DORIS THOMPSON | Overall ExperienceTrent my man thank you so much for all your help, you guys are the best. I will tell everybody how great you guys are, I will only use you guys. Thank you again the general manager she treat my family like we was part owner of the company
NIXON OCTAVIEN | Overall ExperienceTrent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys
NIXON OCTAVIEN | First ImpressionsDid not use unit..it was to small for my needs
Bruce Johnson | Overall ExperienceRat trap left in unit - dusty and dirty. Not good when storing cloths....
Roger Ranck | Online Move InIt was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.
Bailie Forte | Online Move InYour new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...
WESLEY KNAUSS | Overall ExperienceSome of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.
melanie harris | Overall ExperienceEverything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.
amanda humphrey | Overall ExperienceThe layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.
Nicholas Ollis | Online Move InI was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn’t appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, “ Don’t get me started about the call center.” My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.
MERLE WHITE | First Impressionshumidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison
WILLIAM ELLISON | Overall Experiencegreat but cost kept increasing over time, beyond what willing to pay
WILLIAM ELLISON | First ImpressionsRecommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.
Bethany Odero | Overall ExperienceNice and clean and really good staff I appreciate everything Highly recommended
abi gary | Overall ExperienceGood experience....except....the lock is very difficult to unlock. I threw it away!
Michael Arnold | Overall ExperienceWe canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.
Mark Stoffel | Overall ExperienceThe staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!
Mark Stoffel | First ImpressionsThe service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.
Nanette Kirk | First ImpressionsI choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau
Charlotte Cotton | First ImpressionsThe young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.
Michael Arnold | First ImpressionsMy attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.
Sara Diggs | Overall ExperienceNo elevator. Had to walk heavy things up the steps to storage.
martha dycus | Overall ExperienceA few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 😊
tikisha turner | First ImpressionsService was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers
Donna Mae Weiderman | Overall ExperienceThis facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.
amanda humphrey | First ImpressionsGreat service, cheap price, keycard access was very cool.
Valerie Davis | Overall ExperienceUHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.
Lidia M Vidal Sandate | Overall ExperienceWilliam -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy
Linda Rollins | First ImpressionsCustomer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH
Del E JR pettrie | First ImpressionsVery good
martha dycus | First ImpressionsThe office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.
Jackie Turner | Overall ExperienceThe younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.
Molli Powers | Overall ExperienceI say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding
andrenai nance | Overall ExperienceThe gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.
Jesica Johannes | First ImpressionsAwesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !
jamie chapman | First ImpressionsGreat customer service
sharon guy | Overall ExperienceCustomer service was great 👍
sharon guy | First ImpressionsThe guys here are great!!!
Kimberly Conrey | First ImpressionsMy lock broke and I didn’t even use it. I was charged for another lock. It should have just been a return.
eric vanatti | First ImpressionsHad to pay rent for a month after moving my stuff out.
Charity Williams | Overall ExperienceVery easy, clean and convenient.
Daniel Hunt | Overall ExperienceI really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard
fantasha clay | Overall ExperienceUhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt
tameka graves | Overall ExperienceI didn't mind using the uhaul storage space but I just couldn't afford it at this time..
ebony chapman | Overall ExperienceThanks for the wonderful service... that was provided
carolyn joseph | ReservationTracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!
Nicole Wojasinski | ReservationKeep up the good work.
Sheila Ward | Overall ExperienceWas distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.
Bonita Pack | Overall ExperienceThe custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out
tameka graves | ReservationVery good
VICTOR DALISAY | ReservationFor the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less
BRIAN BRUBAKER | Overall ExperienceGreater accessibility for people with units on upper floors to and from cars, trucks or trailers
BERTHA SMITH-BEECHER | Overall Experience