Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was fantastic (seemed new, in great condition and well appointed), and the check-in process went well and team were responsive and well organized. However, I had dissatisfaction with how my original reservation (with Warden) was not honoured and all they did was put me in contact with Kingston Road, where I was charged three times as much to return it to the first location - even though I had stressed the return was not where I had challenges and nobody indicated a ‘one way' (to a location 20 mins away) was THREE times the cost. Plus the reservation wasn't updated and I couldn't return it via the app and then had to speak with multiple locations the next day.
Nichola B.
Rating:
5.0
Customer did not leave a comment.
Shady S.
Rating:
5.0
Excellent
Aditya S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ross C.
Rating:
5.0
Customer did not leave a comment.
Ross C.
Rating:
5.0
Customer did not leave a comment.
Csaba B.
Rating:
4.0
Customer did not leave a comment.
anthony M.
Rating:
4.0
Customer did not leave a comment.
Tharmananthan T.
Rating:
5.0
Customer did not leave a comment.
Arthur N.
Rating:
5.0
Customer did not leave a comment.
DINO C.
Rating:
5.0
Same work.....👌
MD M.
Rating:
5.0
Customer did not leave a comment.
Eduardo L.
Rating:
5.0
Side rear door was to heavy to open. Had to go from the back and open from inside.
HASHIM S.
Rating:
5.0
The staff i dealt with were excellent. Polite, efficient and knowledgeable.
Terry P.
Rating:
5.0
Just keep up the good qork
ann R.
Rating:
5.0
Over all excellent service.
fayzul I.
Rating:
1.0
I will Be calling. My entire experience was atrocious, and it had nothing to do with the woman at the FINAL pick up location, after you sent me on a wild goose chase and wasted 4 hours of my day. Genuinely cannot believe my experience and the stress U-Haul and your office employees put me through.
jaydi C.
Rating:
5.0
Excellent
Aditya S.
Rating:
5.0
The Serve was very good.
Chandima B.
Rating:
3.0
I had my truck pickup location moved twice with a much further distance had to pay for an expensive Uber to pick it up. Then the equipment I paid for wasn't in the truck and made moving super inconvenient.
Cheyenne W.
Rating:
5.0
Customer did not leave a comment.
THOMASJ L.
Rating:
5.0
Customer did not leave a comment.
liyan L.
Rating:
5.0
Staff were friendly and efficient, great location, weekend hours are the best convenience.
Michael B.
Rating:
1.0
Customer did not leave a comment.
Keri B.
Rating:
4.0
The trucks need to be updates so people can play there own music on there phone
Kerry L.
Rating:
5.0
Customer did not leave a comment.
MIKE V.
Rating:
5.0
Customer did not leave a comment.
Alexander W.
Rating:
5.0
Excellent service and understanding about late return caused by snow storm.
ARTHUR P.
Rating:
5.0
Customer did not leave a comment.
Shaik faizel S.
Rating:
5.0
Customer did not leave a comment.
VETRICHELVAN K.
Rating:
4.0
Up date your vans to play music from your phones
Kerry L.
Rating:
4.0
Customer did not leave a comment.
Shervan S.
Rating:
5.0
Customer did not leave a comment.
Stewart M.
Rating:
3.0
I rented both a truck and an appliance dolly online. When I was ready for pick up the dolly was not available. I placed the order a week in advance and was only notified the day of pick up that the dolly was not available. We needed to find a different location with both items in stock. Delaying our move and causing undue stress.
Kevin T.
Rating:
1.0
Customer did not leave a comment.
Mikaia P.
Rating:
5.0
Excellent service
SUGUNAN V.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Eskandar N.
Rating:
5.0
Customer did not leave a comment.
Victor R.
Rating:
5.0
Customer did not leave a comment.
Vasily G.
Rating:
4.0
The staff were very friendly and willing to update the fuel status when I pointed out that their records weren't correct.
Greg H.
Rating:
5.0
Customer did not leave a comment.
Rubinthan R.
Rating:
5.0
Customer did not leave a comment.
Stan C.
Rating:
5.0
Superb services.
omolara A.
Rating:
5.0
Customer did not leave a comment.
Jennifer T.
Rating:
4.0
Customer did not leave a comment.
Ken P.
Rating:
5.0
Customer did not leave a comment.
AHSANUL H.
Rating:
4.0
Customer did not leave a comment.
GREGORYV H.
Rating:
5.0
Customer did not leave a comment.
MICHAEL F.
Rating:
1.0
Information was not clear.
Charges was way higher than the movers were offered.
Worst experience ever.
ibrahim H.
Rating:
5.0
Keep up the amazing work everyone 👍🏽👍🏽
Awas H.
Rating:
5.0
No comments.
Momabila E.
Rating:
5.0
They worked so hard to complete the task even though it was a bit difficult. The lady was so nice and helpful extremely accommodating.
ELIANA I.
Rating:
5.0
Customer did not leave a comment.
Rob H.
Rating:
3.0
Customer did not leave a comment.
shana B.
Rating:
5.0
I went there bright and early was met cheerily by a lovely lady named Charlize. She was great to deal with and promptly got all the equipment I rented to go along with the truck. The truck was clean and ran well. I would be happy to go back and deal with this location again!
Jourdain P.
Rating:
4.0
Ice was built up around the wheels and the driving lights were not working on the trailer, but I had no choice but to use it. Staff were courteous and nice. Helpful.
The whole experience was a very positive one except for the first day I tried to start the vehicle the battery would not turn the engine over. Thankfully I had the insurance and they promptly had a serviceman come and get the vehicle going for me. Overall it was the Flawless transaction.
I thank U-Haul for helping us get through this difficult situation and I thank all the Associates at the Kingston Road location for being understanding and working with me to complete this move with as little as possible aggravation.
Gordon J.
Rating:
5.0
Customer did not leave a comment.
Natasha R.
Rating:
5.0
Customer did not leave a comment.
Sam Prakash S.
Rating:
5.0
👍
SRITHARAN S.
Rating:
5.0
Customer did not leave a comment.
Shane P.
Rating:
3.0
Poor customer support and service
Bradshaw B.
Rating:
5.0
Customer did not leave a comment.
dhaneshwar H.
Rating:
4.0
Customer did not leave a comment.
Sandy G.
Rating:
3.0
Prcing, you lewer people in with the $19.95 special, I could have gone to any other rental place and got a truck for 1/2 the price. The lower truck rate is mde up in the mileage charges. In my case the mileage charge was 55% of the cost
william C.
Rating:
5.0
Same as youre doing now. Great service. Issues corrected quickly.
Ruth F.
Rating:
5.0
Customer did not leave a comment.
William W.
Rating:
5.0
Customer did not leave a comment.
mark J.
Rating:
5.0
Customer did not leave a comment.
Anand M.
Rating:
5.0
My experience was efficient, and I had no issues.
Colleen G.
Rating:
5.0
Customer did not leave a comment.
William W.
Rating:
5.0
Customer did not leave a comment.
Steve K.
Rating:
5.0
The interior lights did not turn on and I could not figure out how to turn them on. It made unloading difficult. Otherwise it was an awesome experience. The staff were excellent!
Ruth F.
Rating:
4.0
Van appeared clean. However, the cabin smelled unclean. Needs better cleaning. Service staff were very professional and helpful.
Melanio C.
Rating:
3.0
Customer did not leave a comment.
Adetoun I.
|
Overall Experience
Rating:
5.0
Both staff very nice to me and polite
John H.
Rating:
5.0
Staff were friendly and facilities were clean. One significant issue was this location only had (1) set of keys for the rentals. After starting vehicle to verify gas and mileage I closed drivers door and keys became locked inside rental. Went back inside office to ask for help. Staff informed me that they had no spare keys for that specific vehicle. Had to call roadside assistance. This was extremely frustrating as I did not expect vehicle to lock me out with keys in ignition also very costly delay. All could have been quickly resolved with a spare set of keys.
GUS M.
Rating:
5.0
Customer did not leave a comment.
Dheeraj B.
Rating:
5.0
Friendly and prompt staff support. Will come again!
Richard C.
Rating:
5.0
Customer did not leave a comment.
M Riyas M.
Rating:
5.0
Customer did not leave a comment.
Rob H.
Rating:
5.0
Everything was fine with the service. The workers are friendly and quick. Only one thing I don't like. The gas tank are not full when I get the truck. That is not right for the next customer. Make a rules to everyone get full tank and have to bring back the cars with full tank of gas.
ISTVANSANDOR E.
Rating:
5.0
service was exceptional
Ralph F.
Rating:
5.0
Customer did not leave a comment.
Mark M.
Rating:
5.0
Customer did not leave a comment.
Jeremiah M.
Rating:
5.0
Customer did not leave a comment.
Jennifer N.
Rating:
5.0
Customer did not leave a comment.
Mayurathan S.
Rating:
5.0
The vehicle can be a bit cleaner, but the staff are great!
Chris B.
Rating:
5.0
I had a perfect experience. Also the two customer agents were very helpful with great customer service skills.
Emmanuel O.
Rating:
5.0
Customer did not leave a comment.
SILVER A.
Rating:
5.0
Make it easier to solve issues without the app.
Richard S.
Rating:
5.0
These guys are life savers. I really needed to move some stuff at the last minute and they were really hear for me. I got a great van quickly for a great price and they were really nice to do business with as well. I recommend this location if you require moving services.
George E.
Rating:
4.0
The desk and lot staff were all very helpful and professional!
SHANE C.
Rating:
5.0
Great customer service!!
KENTON S.
Rating:
5.0
Customer did not leave a comment.
Conrado Q.
Rating:
5.0
Customer did not leave a comment.
Gary P.
Rating:
5.0
Customer did not leave a comment.
Hagen K.
Rating:
5.0
Very helpful 2 women showed me how to hook auto transport and remove car. I would use this location again, for sure. Thanks ladies
France B.
Rating:
3.0
Customer did not leave a comment.
Ronessa D.
Rating:
5.0
Customer did not leave a comment.
Favorite L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond H.
|
First Impressions
Rating:
3.0
I’m trying to cancel my storage and I’m not able to contact the location.
John L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PATRICK M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanca H.
|
Overall Experience
Rating:
3.0
The customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.
Kevin A.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
William G.
|
Overall Experience
Rating:
4.0
Customer service team at this location was always helpful and polite.
katie s.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Algene S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roxan f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B.
|
Overall Experience
Rating:
5.0
It was an excellent facility for storage.
JOSEPH B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samih S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA ANNE E.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
GODFREY D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adrian T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHN A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan C.
|
First Impressions
Rating:
5.0
Staff was friendly, helpful. The unit was clean and the times of availability were convenient.
Donna A.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Jocelyn F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IAN P.
|
Overall Experience
Rating:
5.0
Staff were friendly and helpful. They were very accommodating and responsive to our needs.
Michael M.
|
Overall Experience
Rating:
5.0
Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.
Donna A.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
aarik w.
|
Overall Experience
Rating:
5.0
Manager And Staff were great to deal with. Helpful and professional. Thank you. JD
Jim D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine K.
|
Overall Experience
Rating:
5.0
I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy R.
|
Overall Experience
Rating:
5.0
Great staff, they were very helpful!
IAN P.
|
First Impressions
Rating:
1.0
From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system.
I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access.
The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit.
This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous.
My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling.
I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose”
All in all my experience at the location is a 0 out of 5
I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental.
On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess.
They also mentioned that the first girl I dealt with was let go.
The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian S.
|
Overall Experience
Rating:
5.0
Great service ,the staff are very helpful and friendly.
Paul R.
|
Overall Experience
Rating:
5.0
Rene very friendly and helpful.
Jim D.
|
First Impressions
Rating:
5.0
The staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice G.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
patricia p.
|
Overall Experience
Rating:
5.0
Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!!
...and stay safe out there everyone...
J Davie
George D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lois L.
|
Overall Experience
Rating:
5.0
Thank you
jacqueline d.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHAVANA C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elaine L.
|
Overall Experience
Rating:
5.0
Great customer service! Always helpful and friendly.
April M.
|
Overall Experience
Rating:
1.0
I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph M.
|
Overall Experience
Rating:
5.0
Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx.
Farah.B and Youssef.T
Yousef T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gary m.
|
First Impressions
Rating:
5.0
Helpful on phone. Timely and professional. Nice people.
Heather M.
|
Overall Experience
Rating:
5.0
Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah N.
|
First Impressions
Rating:
5.0
This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa L.
|
Overall Experience
Rating:
4.0
It suited my needs when I needed storage.
Leann G.
|
Overall Experience
Rating:
5.0
Staff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM T.
|
First Impressions
Rating:
3.0
A lots of mice
ABRAHAM A.
|
Overall Experience
Rating:
5.0
Timely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather M.
|
First Impressions
Rating:
1.0
My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience