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Clarence BabineauCustomer Reviews for U-Haul Moving & Storage at Mountain Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful. This is my go-to location in Moncton when I need UHaul service's.
Joey Rick FontaineThe employees were super super nice and friendly. And very welcoming and knowledgeable.
Nacadie BelliveauCorey and his staff are amazing. Greets you as you walk in and makes eye contact.Always happy staff and explains everything. Keep up the good work
JENNIFER LESLIE KinneyThe uhaul had water in it and it soaked my couch. I filled the tank to the point it was before I dropped off the vehicle but I was charged 20+ dollars extra for fill up . I really dont feel happy about it and this is a stark contrast to my previous experience. I expected much better and I have had really nice experiences with some of the staff at this location in my previous visit. I guess I am just disappointed.
christian enaboifoService was excellent
Xpress FourVery friendly and knowledgeable staff and manager
marie-anette leblanc-day | First ImpressionsSuper quick for pick up and return. Very helpful people in there.
Jose SotoExcellent service. Corey was very helpful and quick with setting up the storage unit. Very clean facility. I would recommend UHaul for your storage needs.
DAVID WILLIS | First ImpressionsTow Dolly performed well ... although Equipment 'must' be in good operational condition. Both ratchet* to tighten strap over wheel - rusted - v hard to tighten Thank you
Gary McDonaldDidn’t understand the sign in and out thing at first. Once I understood that all went great.
Teresa Wisniewska | Online Move InEverything was excellent with Corey and Anthony. Thank to every body Christiane Fortin
christiane fortinExcellent
Harry NguyenService was good. Price was fair for the ser ice provided
Patrick Woodford (CONFIRMED)Top notch storage facility with knowledgeable and helpful staff
Tim Comeau | Overall ExperienceYour phone application is garbage. It took me too long to return my equipment after hours as I had to constantly restart the app because the buttons would not work. In the end I was able to submit but without providing pictures
Matthew ScottThere was 1/4 tank of gas and snow in the box
Marilyn HacheyHave dealt with this company many times in the past. Great service, equipment and products.
Heather MacintyreEvan T was very friendly and professional.
Shane Leslie LaffinOur equipment that we had booked was rented out and we chose the trailer to avoid having to pay for gas. We were given a truck at the price of the trailer but we still had to pay our gas so we lost out on close to $500 from just that.
Sophia VesseyI asked to have a look at the video from their branch when I took the Truck. They get back at me after 4 months regarding my issue and charging me 650 dollars for the damage on the truck.
Rocky Joseph EstandarteCustomer service is impeccable A+ It was also conveniently located for me The in and out process was efficient Staff are very well trained Thank you U-Haul
vicky legerExcellent service at check in and check out both times were smooth and very easy. Made the stressful day of moving in the winter 🥶 months so much easier. ☺️
Kim CorneyThe entire experience was flawless. Keep up the good work
Glenn WeatherallThe manager was very helpful, friendly, accommodating, and professional. Highly recommended this location as my first choice in truck rentals Moncton
Randy Benjamin | First ImpressionsGuy who checked me in was amazing. Best customer service experience I’ve had at a business in a long time.
Colin Snair | First ImpressionsSTAFF WAS NOT HELPFUL AT ALL VERY DISAPPOINTING
cyntia yamdjeuThe car needed some serious alignment, the steering wheel was off by almost 45°.
Adel Ardestaniwindshield was not completely clean
GERALD F LUTESU haul was not clean at all. It was all covered in salt and dirt from the bad weather.
Shivani ShivaniEverything things seem to run smoothly Thanks
Clarence BabineauExcellent service
Alain BissonnetteEveryone I dealt with from the renting of the equipment to the 2 gentlemen that hooked the trailer up were both friendly and professional.
Mark LackieI had no problems dealing with this company. The staff were great, and yes I would use this company again. Elizabeth Richard
Elizabeth Rishard | First ImpressionsCorey woods is a true MVP for your company. The man has always been there and truly is a backbone of this location.
TREVIAN JACK SNOW | Overall ExperienceSll good everyone was great there. Ty
Craig TrenholmThe person who helped me unhook was very professional and friendly. Great service, imo.
Dennis KingstonI found this location to not be particularly well organized. The initial truck we were assigned was not accessible and they had to switch trucks but the system was never updated so I was unable to do the online after hours return form because the mileage didn’t match up and therefore I never receive my deposit back.
Samantha JonesWell received, staff very freindly.
mike barrieau | First ImpressionsI have a business, and I store my stuff at that facility. And the staff there is so friendly, always smiling. They always did help me out when it came to getting more space for storage. I am still there at the moment, and will continue to be for the long run.
ERIC ANDRE ROSSIGNOL | Overall ExperienceGreat customer service.
GREG MARTINCorey rocked!!
Cameron BeattieFast and easy
Lindsay FawnAmazing service and everything was great.
annick leparqueMake sure there's the right amount of gas as you indicated, a quarter of a tank.
Alma PageCan't think of a thing.
Jeff PearsonI had to additional purchase boxes and wrap and the staff were really friendly and helpful. Also one member of the staff setup a card for me for easier access to the storage area and then took time to show me how to use it and took me to the access point which was closest to my unit. My experience today was great because of the staff who are great.
Mark Killen | Online Move InNothing. This was a fantastic experience . I will admit that I have made a complaints in the past. The last 2 experiences have been 10 out of 10. Thank you.
gloria millsI rented a storage for about 3 months.. I rented a 26 foot truck to go to Rogers Ville NB from Moncton NB. I had Excellent service, But the service for the rental of the 15 foot truck to Rogersville from Moncton yesterday was terrible.
DIANE GALLANTtoo much snow in the open parking from where I took it. I think you can learn and be inspired from the airport runway, where the snow is cleared for take-off and landing, similarly, while renting, it doesn't take much to clear snow or sprinkle some salt when you park it there for pick-up!
Saumitra MujumdarAll was good
terry melanson-embreeHad to go change trailer the hitch hook up was not opening for taking off. The trailer was very dirty and ful of salt on the outside could'nt even see the lights had to go for wash.
Rejean AlbertElectric stove turned over upon heavy braking and ruined the stove. Difficult to tie down appliance properly when metal ring attachments are located or ONLY located at floor level. Should have rings part way up the sides of the ramp preferably on vertically, sliding, adjustable hooks. Even having a horizontal, metal strip part way up the trailer where one can attach a come-along hook is helpful,
Peter PirieThe particular vehicle I was issued smelled so bad of cigarette smoke it was nauseating. Definitely wasn’t expecting that and made the experience less than satisfactory.
nick curwinthe place is super clean and always well maintained. Very friendly staff, always there to help out if needed.
espresso joe | Overall ExperienceThere should be access 24/7. it would be quite easy to just install a key faub so customers can access their units anytime. If a gym can be 24/7 I would think uhual storage could be. It makes things extreamly inconvenient to try and get things done before 7pm. As someone who works till 5pm, that only gives me a 2 hr window to get anything done at the unit.
Lindsay Fawn Horsman | Overall ExperienceDay trip. Went perfect.
Dave EmenoThe only reason they get one star is for the maintenance guy who was working and had to come and open the door for me on the back because it was frozen solid. The truck was honest to god a piece of shit that shouldn’t be on the road anymore. If I shook anymore from the driving my internal organs may have shook out of my body. I also had to do CPR multiple times on the steering wheel to get the truck to actually start. Thought I was going to rip the steering wheel off because I was told to “give it a little shake” ( it needed a lot more than a shake) Honestly if you found a ravine somewhere you should consider driving this truck into it with the employee who was at the counter in the back of it. ( don’t kill her though, she may be cranky and deserves to be treated awful by customers but she doesn’t deserve to die) Awful experience. Never again. Had to learn that lesson the hard way. Whoever was working on the maintenance again a shout out to you. You’re the one decent employee there who has to freeze outside all day. The only positive part of this experience was you. Everyone else should consider a career or attitude change. Consider renting a pack mule or anything else to move before you rent something from this place. Save your money and time.
Chad SteevesThe back door of the truck was frozen shut and was almost impossible to open.
Gary OneillStorage was very convenient, and I felt safe leaving my items in a secured location. Unfortunately the cost of everything is arising, including storage. If I could have afforded it longer, I would have kept my items there 😊
Courtney Dawn Seary | Overall ExperienceNo improvement. But praise. My truck broke down and they were very understanding when I booked trailer for extra 4 days
ROY ABRAHAM JOSE PETERSDirty trailer. Also one employee was talking bad about another employee as he came to unhook the trailer. Saying the guy working out here is lazy. Unprofessional service I got
richard masseyThe manager at the location would not listen to my complaint about how an employee told me that they don't do paper copies of receipts anymore on my previous visit when they gave me one on this one. He proceeded to tell me I was unfit to drive and out to lunch in response and did not respond to my complaint at all. He canceled my truck and took the keys back by force. I will not ever use this U-Haul location again. I then went to another location where I had no issue getting a truck.
Matthew CurranThe customer service lacked so much. The gas bar was not where it showed on the paper. And when i returned it full it said no credit even tho gas bar was 15 % below full level.. The guy who helped me get a second truck in the afternoon lacked proffesinalism. When i asked about the diffrent rates for same truck his firs response was "so are you trying to pay more now?" "Do you want it to be more expensive?" Very unprofessional and rude! I also got charge extra for more miles for 46$ But no credit for returning the full tank even tho it wasnt when i got it. This was for the first truck rental on january 15th,2024. For the second truck they gave me 20$ credit for an empty tank which needs to be returned empty and i wont get the credit and i can return it empty as per the Extremly rude and unproffesional recepsonist. Again when i got the paper for the second truck it did showed quater tank is full. Highly unsatisfied and feel like i over paid for this. I had same typw of 2 trucks on Jan 8th,2024 Rental price was lower and gas bar were accurate on truck and paper. But this location lacks a lot of things. If
Vraj PatelIt's easy and very friendly Understanding with deaf commun8cation! Good and very clean Thank you for great service!
Nancy JohanssonI can’t ask or a better place then U-Haul. The place is so friendly and super clean.
espresso joe | First ImpressionsThe fellows at the customer service desk were very pro-active and efficient! Got me in and out in no time at all!
Guy PatryVery friendly staff was over all good experience no need for improvement in my opinion for my rental experience
Matthew ArsenaultAmamizing service
luc eric galland | Overall ExperienceTrevor was fantastic and very knowledgeable.The install was a bit of a challenge but he remained cool and collected. I would only say that he should be provided with more tools than just the bare essentials. He deserves to have the tools for the job.
MATTHEW VAUTOUR(confirmed)Everything was perfect.
Kim InouyeGreat staff! Very helpful and kind.
Dyl Paterson | Overall ExperienceWe rented a dolly to carry a car and were unable to use it with a mazda speed as it was too high for the bumper. It would ve important to mention to customers that this dolly does not accomodate low bumpers as we travelled 800km and werent able to bring the car back.
Michael PollardFriendly, fast and efficient pick up and delivery
Karl SavoieI would like to compliment the excellent, professional and personal service provided by Brian, Jesse and Evan. 2nd to none. Moving is not a pleasant experience however these 3 individuals made it as positive as possible. U-Haul is a better business and represented well by these 3 employees, terry M-E
terry melanson-embree | Overall ExperienceThe gentleman driving the trucks in the lot and doing returns was very nice. He reversed the truck near the doors for me when he realized I wasn't there for a return which made move in much easier.
Adam Sugrim | Online Move InWorst company I've ever done business with.
JONATHAN DAVID THOMAS | Overall ExperienceSecurity cameras do not work not well-lit. Facility parking lot needs improvement big time. Housing of criminal activity active in this storage unit site. Phone line always busy trucks need improvement big time I would never stay at another you off as the day again as my unit got broken into twice and it had its security camera right outside of it. But the funny thing is that the security camera wasn't hooked up to the security line go figure.
ryan cutajar | Overall ExperienceI will most definitely use the facility again when needed.
paul belliveau | Overall ExperienceVery clean and great service
PatriciaEllinor Colpitts | First ImpressionsStaff were always very pleasant and helpful. Pleasantly surprised
Amanda Beers | Overall ExperienceAll good 👍. Thanks for everything!!
Richard Wilson | Overall ExperienceVery satisfied with U Haul
Ronita MacAdam | Overall ExperienceKeep the good work up
eva wood | First ImpressionsAwesome service. Trucks were clean. Cost was low compared to all others.
Keith Arnold | Overall ExperienceBest move Ing experience experience ever
Donald Hope | First Impressionsthe billing, communication via site, and overall performance of customer service did not meet expectations. especially the two step verification for loggin onto the web app... email verifcation never got through, had to call everytime
Bill Cohoon | Overall ExperienceAwesome staff at the mountain road Moncton location,very helpful, professional
Justin Poirier | Overall Experiencekeep up the good work and may God bless you
Ghislain Couture | Online Move InVery friendly and knowledgeable staff.
MICHAEL Boudreau | Overall ExperienceBest storage experience ever. Kudos
Michael Anthony Roop | Overall ExperienceGreat customer service.
Sarah Williams | Overall ExperienceVery satisfied!
DONALD WOODS | Overall ExperienceEveryone I dealt with was friendly and efficient, but one stood out: a lady named Lauren. She was exceptionally polite and helpful.
Marc Sirois | Overall ExperienceIt was excellent. Everything was great. Staff was very nice.
JAEYUN OH | First ImpressionsLighting inside the storage locker would be a definite asset.
Northland Design Studio | Overall ExperienceThis was the second occasion we had used a storage unit and on both occasions everything was great. The facility was always clean and I had no concerns about my property being damaged. We will definitely use this facility again.
KATHLEEN ALICE SHEA | Overall ExperiencePaid for secure unit and it was far from that ! Lost over $7000.00 in belongings.
ben nason | Overall ExperienceWe stored our belongings after office hours. The front automatic sliding doors had open when we arrived. It went into the lock position while still opened. We couldn't get the doors to close. Tried the intercom, called UHaul, spoke to two people sho could not reached staff. It would have been a quick and easy experience but was ruined because we were late in the evening guarding the still unlocked door. It got to the point that we couldn't stay any longer. The uhaul representative assured us we could leave. He was going to continue trying to reach local staff to assist. We left feeling that are belongings were no longer really safe.
Elizabeth Reynolds | First ImpressionsU-Haul made our storage experience very positive. Moving in and out was simple.
Vernon Vickruck | Overall ExperienceProcess was simple, facility was clean and staff was helpful. Did not have a free lock in my unit like I was supposed to. Had to go down to the office to get one. The interior load and unload station was blocked by some Uhaul crates. The only gate that was accessible was marked for uhaul trucks only.
Alexandre Joseph Boudreau | Online Move InI found all the staff to be very helpful and would highly recommend this location to anyone. Thanks again Corey
Kevin Coles | Overall ExperienceCorey Woods the General Manager was the person who helped me and he was fantastic. Very professional and patient in answering my questions. The place was spotless.
John Bailey | Online Move InAll good
MARGARET ANNE WILEN | Overall ExperienceThe manager, Corey Woods, is extremely helpful & always a pleasure to deal with! The storage unit was extremely clean.
Janelle Doucet | First ImpressionsThe keys were not in the locker and I did not discover until closing time the day I moved in. The security (?) person was very helpful :)
karin hess | Overall ExperienceExcellent service staff is amazing and very helpful and my moving was very clean and tidy.
Freddie Quintero | First ImpressionsVery Friendly staff and very clean :)
Monique Duguay | Overall ExperienceHours were too short should of at least been able to get into locker until 9:00 pm
AARON BRADFORD SINCLAIR | Overall ExperienceI had an issue with the truck I rented from Ontario to New Brunswick called to notify agents of U-Haul and they said that they would get back to me and nobody did it's been a month now and I'm very upset about that
ryan cutajar | First ImpressionsThank you so very much! The staff were incredibly helpful.
lyne charbonneau | Overall ExperienceYour staff are very friendly, patient and knowledgeable and made a stressful situation a lot easier for me. Thank you
vicky leger | First ImpressionsMy united was the 14th of each month. I did not like the fact that we got all of our belonging out by the 4th there is no refund. That is almost 2 weeks. When i first rented it i was told that if i was out prior to the 14th there would be a refund. Next time, we will not rush to get our items our
CATHY ANN COMEAU | Overall ExperienceYou don't have enough staff working the cashier. When going in to pay each month, there is always a line up. Usually only one on cash. When checking out of my unit I stood in line 20 minutes. Other than that your facility is fantastic.
Ann Collings | Overall ExperienceI find The staff very helpful and nice had no problem when even changing my unit to a smaller one I would like to say thank you very much to the staff
Elizabeth Bowmaster | Overall ExperienceThe staff at the location repeatedly got my payment information wrong and I got charged a late fee every month because of their screw ups. The manager was never there to speak to and finally after about 6 months he reached out via email. By that point I was angry and started paying for my unit on the website where I got immediate confirmation that it had been paid. I will NEVER recommend that location to anyone. That location does not live up to the usual excellent service I’ve been given by other locations in the past.
Robin Blackmore | Overall ExperienceI found some of the staff rude and unreasonable when paying for my partners unit then sends me an email a few days later saying it wasnt paid ..not happy ..my unit was always paid of the 22 of the month then changed to rhe 5th not reasonable for me why change the pay date so we took our belongings out and sure would not recommend my friends to use these units
debbie riley | Overall ExperienceCory is Very nice guy and professional Good service
ELOI P ROBICHAUD | Overall ExperienceWas easy to get our belongings inside our unit.
Jamie Martin | First ImpressionsVery helpful and knowledgeable staff very friendly staff
Barry Westhaver | First ImpressionsExpensive
Thomas Kurian | Overall ExperienceWas very happy with my experience, staff was very friendly and facility was very clean
Jamie Mills | First ImpressionsI prefer the mapleton location as all of the staff is amazing!!
ANGELA MARIE MCNABB | First ImpressionsThank you
BARB MacKinnon | Overall ExperienceIt’s not the first time I rent fro u haul and I’m always so very satisfied, i am grateful for the service . I would highly recommend you guys ! 💕
CHANTAL PELLETIER | Overall ExperienceThe Sunday close at 5:00 throws me off. Also wish hours went until at least 8:00.
Wendy Jenkins | Overall ExperienceNot well lit. But was secure
ronnie richard | Overall ExperienceCorey was amicable and highly knowledgeable.
Michel Vien | First ImpressionsGreat staff and management , Corey is very professional and awesome
MICHAEL Boudreau | First ImpressionsNothing but a good experience overall.
Grant Freeze | Overall ExperienceAWESOME STAFF THERE
Patricia Ann Gaudio | First ImpressionsThank you for your cooperation Very Professional and helpful Al Grenier
Alin grenier | Overall ExperienceStaff was very knowledgeable and friendly! Only complaint is the alarm that went off every time I opened my locker. Also, despite contacting twice and visiting once in person, the bill was still sent to the wrong address.
Ian Killam | Overall ExperienceOverall great and affordable place and very friendly, helpful and professional staff, but storage hours could be extended, to allow more access in the evening.
TALI LIMA | Overall ExperienceEasy access to my locker and staff was helpful
Finn Conde | Overall ExperienceEveryone there meeds a raise!!
Jonathan Ross | First ImpressionsCorey the manager at Mapleton site in Moncton N.B is a very impressive uhaul employee 👏 very knowledgeable and friendly to the people!.
DAVID KEARNEY | First ImpressionsThanks
SREENIVASA VALLABHANENI | Overall ExperienceStaff was great. Facilities were clean.
Kelly Errington | Overall ExperienceI would absolutely recommend UHaul Storage Facility on Mountain Road, Moncton. The facility is well-maintained and staff are friendly, helpful, and knowledgeable. The only downside was the access hours (closes at 7pm). Overall fantastic experience and would rent a unit with UHaul again!
Nicolette Rose Kennedy | Overall ExperienceThanks.
Lorne Gait | Overall ExperienceFound staff to be friendly, helpful and easy to work with. Well done!
Jane Fry | Overall ExperienceThank you for helping in our moving situation.
Mackenzie Cain | Overall ExperienceShould be able to access your storage on Sunday night as well
Roger Thorne | Overall ExperienceTrès bien , je recommande.
Sebastien Palhasse | First ImpressionsIt was my first time using u haul storage, I found the service here was excellent.
Mary Keesler | First ImpressionsEveryone at the company are so amazing!!!
linda leger | First ImpressionsFriendly helpful employees. Storage facility clean and convenient. Our storage needs were met.
BARBARA MACKENZIE | Overall ExperienceI put No fir recommending U-Haul to friends because I dont recommend things to friends. You should omit that question. -Mike Ler (Treasurer)
Carol Adele Fitchett | Overall ExperienceHi! The only complaint I have is that I'd been told the storage unit would be free for the first month. I was charged for the first month storage on my Visa account???? Otherwise the experience was excellent.
ginette parker | Overall ExperienceThe staff were very friendly, I will use Uhaul again Thank you
Janice Caissie | Overall ExperienceThis is our 4th time using U-haul. We have always had excellent service with them. Especially Cory Woods the manager who helped us threw all 4 times.
Norma REID | Overall ExperienceI loved the service I received at Uhaul . I've used a Storage Unit for the past almost 2 years and have never had a problem . The only thing I didn't like was the ours they were open as most days it was 7 when I would be able to get there .
Stephanie Fitzsimmons | Overall ExperienceThe climate control was very good. The unit was easy to access.
Rilla Carpenter | Overall ExperienceFelt very comfirtable with the facility
martin steen | Overall ExperienceThey put a lock on my locker and thank god I went during office hours because i had to go to the front desk and get them to check it out to see why and then give me a key to unlock the lock they had put on. I bought my own lock because I wasn’t told that they put their own locks on and that I had to use one of their massive locks instead of the other one I bought already from uhaul??? If I went after office hours I wouldn’t have been able to access my things.
Katherine Snow | Overall ExperienceGreat customer service! Very friendly and extremely accommodating. Way to go Moncton U-Haul team!! I would not hesitate to do my business with this group. The manager will go above and beyond to make it work for you.
Jill Durepos | First ImpressionsThe staff are very informative and very helpful. They are courteous and polite
Juanita CoMeau | First ImpressionsMy experience was great. Everyone was very professional during my stay. I would definitely recommend U-Haul to anyone. Thank you and have a great day.
mary ann taylor | Overall ExperienceEverything is a money grab in extra fees
Douglas Oakes | Overall ExperienceBooked three months in advance. Was called the day before and was told there was no uhaul for me. Had to drive an hour out of my way , then was put on hold for 2 hours. Uhaul made my move a nightmare. Mapleton uhaul was alright to deal with other then waiting an hour in line.
matt keats | Overall ExperienceIt needs to stay open 24 hours a day
Joshua martis | First ImpressionsYou have still charged me twice for one month although I have phoned twice about this extra charge. Why are you charging me twice?
Rilla Carpenter | First ImpressionsEveryone is very helpful and friendly
Juanita CoMeau | First ImpressionsYour Moncton, New Brunswick Canada UHAUL team on mountain road is exceptional. Thank you !!!
Eric Wilson | Overall ExperienceDoor in Unit kept sliding down. Should have a way to keep it from sliding down.
Duane Copeland | Overall ExperienceVery well maintained just I find the prices were a tad high for the space I was renting
jerry ferron | Overall ExperienceI rented the locker on the understanding it would be accessible 24/7 and it wasn’t. This fact was not communicated to me. The closing staff on Sept 22 (a middle aged man who shut down the storage area) was also extremely rude . Would not recommend
Jason VandenBeukel | Overall Experiencethanks for the service provided
Lolita Taberna | Overall ExperienceJessie who served me was fantastic The issue is the hours to have access to the storage unit If you work full time it is not convenient Every other storage company here has 24 hour access. Something you should consider
linda olsansky | First ImpressionsIt seemed a little excessive to have to pay a full month's rental for an extension of a few days. Otherwise a very positive experience.
Alan Mongraw | Overall ExperienceLooked us out of our unit even though we were payed up months in advance
Justin Maillet | Overall ExperienceI was going through a tough times, and the staff did what they could to help. They did this by being understanding even these trying times with all that has been happening. I am very grateful for this.
Kevin Mullin | Overall ExperienceCorey is patient and pleasant to work with. Very helpful and he knows what he's doing, thanks again
JoAnne Chiasson | First ImpressionsRenting my locker was quick and easy. The gentleman I felt with was knowledgeable and very friendly. Great experience. Would definitely use the service again. 👍
Pam Finnessy | Overall ExperienceHours of access are not clear, invoice paper says 10pm, website says 24 hours and it is actually 7pm.
Shannon Kelly | Overall ExperienceWay too expensive!!!
Amy Welner | Overall ExperienceHonestly moving is so stressful but the staff in St. John’s and in Moncton were amazing!
Lindsay Squires | First ImpressionsAccess should be allowed 24 hrs since there's alarm system video camera and a card to access the facility.
Dany Desylva | Overall ExperienceThe girl that helped us was Reniyah. She was polite and knowledgeable.
Norma REID | First ImpressionsEasily the best experience I've had with storage
Matthew Groothuis | Overall ExperienceGreat staff very helpful.
Don Pinnell | Overall ExperienceMy son had to move out of his apartment yesterday June 28th after work. The hours to access the uhaul storage on the website said it was open until 10 pm. My son arrived at the uhaul building at 7:10 pm and was not allowed access and he had his apartment on and in his truck and his buddy’s truck. He spoke to someone there and was told that they closed at 7 and was not allowed in. We had to scramble and find alternate arrangements for his belongings at 7 pm after we paid for the storage unit that we now will not use as we were denied access. NOT IMPRESSED!
BENJAMIN KUKURSKI | Online Move InVery quick and efficient check in with helpful staff
Celene Runham | First ImpressionsI am a single woman and was approached by several men over the months. It would be good to fence in the whole property and install a gate with entry codes. Asst mgr really helpful and staff very nice.
Susan Gamblin | Overall ExperienceWish storage hours were 24/7.
CHITRANG SHUKLA | Overall ExperienceI reserved a drive up storage unit approx 1.5 weeks from checkin in date. When I arrived I was told there were no drive up units available. I was informed this is due to some sort of error with the online site. However, I would have expected to be contacted if this unit was not available considering there was at least a week and a half between when the reservation was made to check in. The customer service rep checked me into an interior unit on the second level. After I considered what I needed to store I decided this was not a suitable unit and returned the next day to cancel the unit. Both days the customer service reps were pleasant and helpful. Both visits I encountered line ups of about 15mins and it would be nice to have another person helping serve customers at the desk or perhaps someone taking people just dropping off after their rental. I was also disappointed that the drive up units were just in the parking lot and not in a secure fenced in location.
Corey Hilton Palmquist | Overall ExperienceConstant issues with Main sliding doors, issues with Elevator, was paying extra for 24/7 access and it wasn't. Access to my stock was critical to our business and that's why i went with another depot
eric doucet | Overall ExperienceI asked for a storage unit on the first floor and they were able to find one, so it was very helpful and convenient
Sydney Murray | First ImpressionsWould have appreciated some more information regarding locks when I went in to secure my unit. I had to make a second trip because I wasn't aware. This wasn't really a big deal except the 7pm closing time for access to the unit was already rushed.
Rachel Sutton | First ImpressionsIt was quick and easy. The website was a bit of a problem but once I got in to pick up the key it went well. I would like to be able to access the unit when I need to and not just during store hours. That part was a bit stressful. Unit was very clean and we likes the trolley's and elevator.
Jennifer Michaud | First ImpressionsThe guy I dealt with was very helpful and friendly. He knew a lot about your services and was very quick to suggest what would work best. Well done
ARNOLD CARL HICKS | First ImpressionsThe only thing that I didn't like was the 2 guys who moved my stuff in it. They were very rough with my stuff. Lots got destroyed! 1 gyy complained the hole time, while the other guy did the work. They charged me 421.24$ and toke 4 hours to drag all my stuff.. My cousin helped me bring my stuff to my new home, and he only toke 1 hour.
Lyne Boucher | Overall ExperienceVery informative
Jim Lewis | First ImpressionsGood rates and super friendly staff and very helpful
Tracy Hamilton | First ImpressionsThe management and staff are great. What would make it really good is to have it gated. I had an outside space and although I am not afraid of those without homes, As an older single woman arriving in the evening it didn’t really feel safe. Had a couple of encounters which were fine but can’t always count on that. Thanks.
Susan Gamblin | Overall ExperienceAwesome experiance. Great people.
RYDER CLIFTON | First ImpressionsThe staff here in Moncton are A-1. They definitely made my move easier and less stressful.
Daniel Munro | Overall ExperienceOther than the mistake by my movers on Nov 30 th that resulted in an extra monthly storage charge for storage space that I didn’t have, my overall experience with U-Haul in Moncton was excellent overall.
Barry Veno | Overall ExperienceWhen I emptied out my storage unit there was mouse feces in my couch. You guys should have traps all throughout the building at NO extra charge. Not enough lighting in unit. But besides that, I would recommend uhaul.
Mary Ann Poirier | Overall ExperienceNot having access 24/7 was inconvenient
dianne taylor | Overall ExperienceNeed 24 hours for storage back again
Demetrius Green | First ImpressionsOne of the bathrooms available had no soap, the bottom floor bathroom had no toilet paper or paper towel, and could have used a cleaning.
Jordan Lewis | First ImpressionsEverything was excellent except the removal of the 24-hour access which made things very difficult to deal with when needing to get in and out.
Joel Romero | Overall ExperienceThere is not enough cleaning at that place. There is always broken glass at the entrance of the storage and I was worry that it would cause me a flat tire and the toilet aren't clean often enough. Toilet should be clean every day!
CAROLINE BOIVIN | Overall ExperienceAll the staff are knowledgeable and helpful. The manager is amazing! Highly recommend!
MONICA MARGARET CONNORS | First ImpressionsI Can’t say enough good things about the stress free dealing with the Mountain Rd location in Moncton. Every time I have been in for whatever reason, they are completely relaxed, friendly and accommodating. This is exactly what a person needs after a stressful time moving their stuff 5000km’s and needing to store it. Thanks to all the great staff *thumbs up!!
Daniel Munro | First ImpressionsMy locker was far from the door. And the reservation date was wrong.
SHAWN CLIFFORD R BOSTICK | First ImpressionsThe staff that helped me. Was awesome. He showed me where to go and answered all my questions. It would be nice to have access 24/7 especially where there are key cards to take the alarm off your storage unit and a lock on it as well.
Lindsay Fawn Horsman | First ImpressionsI was given a unit an upon arrival it that was already occupied. The salesperson came up to meet with me and apologized and gave me a different unit size while another one frees up. Quick solve and he had solutions for the issue. Great customer service. Very friendly
SCOTT GUILLES MORNEAULT | First ImpressionsI had moce droppings in my boxes when I unpacked them. They chewed through some wires and make a mess in my clothes. So I’m really not happy. The storage was great minus the mice. Nicolle nitheria@hotmail.com 506-380-3913
Nicolle Theriault | Overall ExperienceEverything was terrific. Thank you
janice caissie | Overall Experience24h access would be very convenient in general. Even more so for people moving.
Gabriel Paquet-St-Onge | Overall ExperienceCory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.
ROGER K REID | Overall ExperienceThe building environment and staff were excellent. The major issue with the service is that access hours were surprisingly, and in my mind arbitrarily, limited to 7pm. This makes no sense to me, and since I couldn't always get there by that time, if I can't get at my stuff *at my convenience* then the service was not meeting my needs. For that reason, I gave it 2 stars and could not recommend to others.
Kristian Strickland | Overall ExperienceWould have preferred 24h access to be the default to allow for late night move.
Gabriel Paquet-St-Onge | First ImpressionsI payed for the month of September in advance and didn’t get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren’t enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.
Mikayla Clark | Overall Experience-Booked online with my name and address and also asked for insurance. When I showed up in person they used the address on my ID that I told them wasn't current and told them not to use it. Every message I got after that had the incorrect address despite repeated attempts to change it. -Didn't apply the insurance fee for some time, then my bill suddenly increased, and changed by dollars for awhile. -Entered incorrect information for my second contact -Alarm went off a number of times despite the fact that I was signed in -Received a phone call about a commercial shipment that had arrived for me (I did not have a business account, was expecting no such shipment, and was completely baffled). The caller left a message (my voice mail has my name) and when I returned the call they insisted at least once it was my shipment. I have no idea how they even got my number for it. -Was not informed about the switch to entry cards instead of a password. -Rodent deterrent didn't seem effective - there were a lot of mouse droppings (no food in storage room). -Rented a van and an appliance dolly to move - photos of van for damage were old, key wasn't with the van like it was supposed to be, van was not moved to the area it was supposed to be in, and dolly was not with it. Employees corrected it quickly when I reported it, which was great. But maybe if this site isn't going to pay attention to details and promises from online reservations, perhaps they shouldn't offer them at this location? I never knew what was going on, and the employees never seemed to know either. I gave up trying to contact them as things wouldn't get changed, people would be surprised I didn't know the thing they didn't tell me, and everyone was often unapologetic about errors. They fixed them quickly enough (so long as it wasn't my address and related info).
Rachel Colpitts | Overall ExperienceThe service was great and nonissues.
CHRIS SYDNEY CORRIGAN | First ImpressionsMy storage locker was broken into, and the staff did almost nothing except call me. No apology or money back or offer to move units, even though the fencing in my unit was completely crushed in at the top. Another employee saw the damage as well and didn’t do anything. There was no real assurance that my things were secure.
Elizabeth Gogan | Overall ExperienceThey gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.
Veronique Bosse | First ImpressionsThe staff was friendly and being lead by a great manager! Korey We will use your services next time we have a need. Thank you
james humphrey | Overall ExperienceReally appreciate having a place close to my residence. Only thing I'd suggest is putting more carts inside for customers. Other than that I have no complaints.
RYDER CLIFTON | Overall ExperienceN/a
Charmayne Perry | Overall ExperienceMy furniture smells now! Not sure how long it'll take to air everything out until the musty smell is gone. Thankfully we only had our stuff there for a month. The musty smell hits you as soon as you open the door to the indoor storage units. We'd recommend U-Haul to our friends however we'll warn them that their belongings will smell.
Lisa Arsenault | Overall ExperienceMy security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.
Hannah LaPointe | First ImpressionsThe whole time I moved out there was a couple with shopping cart inside the facility taking shelter from the rain.
kara walker | Overall ExperienceThe wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.
GARY S H SELIG | First ImpressionsHomeless people hanging around the facility and also going in but the storage rooms.
CODY LEE GRISDALE | Overall ExperienceI had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.
DENIS ROSS | First ImpressionsCorey the manager was excellent. could not get the storage we reserve so he gave us three 5x5 plus free month. the two cashier were awesome.
Gemma Leclair | First ImpressionsThe company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don’t arrive expecting what they booked and have to leave with nothing.
Shirley ST PIERRE | First ImpressionsGood company. Price are good and we had excellent services.
Rolland Caissie | Overall ExperienceAlways a pleasure to deal as a customer. As a past employee with the company service us key to having repeat business Thanks aga
Michael Chasse | Overall ExperienceVery helpful staff. Always
Keith Guptill | Overall ExperienceStaff were very friendly and helpful. Storage area was very clean too.
Martin topf | Overall ExperienceClean and dry storage facility, well-protected and easy to access
David Johnston | First ImpressionsVery helpful staff and professional staff. Everything went well.
Denis Richard | First ImpressionsAlthough having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!
MICHAEL G FLEMMING | First ImpressionsQuality staff and services
Grant Freeze | First ImpressionsProfessional and friendly staff. Very helpful and I am very pleased .
myah smith | First ImpressionsWe had a locker for 6 months. Every time we needed access to our lock, we had to get our access code reset. No one could tell us why, or know how to fix it. This was beyond inconvenient as we lived out of town, and the store wasn't always open when we needed access to our things.
Ashley Murphy | Overall ExperienceCorey was helpful friendly and very knowledgeable. Was a pleasure dealing with him and his staff.
JOSEPH FREDERICK WILLIAMS | Overall ExperienceYoung lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.
Ed Sharpe | First ImpressionsCory Woods is under payed and over worked he is a great person manager
Vince Otis Williams | Overall ExperienceExcellent customer service. Professional and efficient. Staff was knowledgable which made the process perfectly smooth. Outstanding experience. Facility itself is also exceptional.
Jessica Johnson | First ImpressionsExcellent experience, friendly and professional staff, first month free of charge was good especially when you are moving and have so much bills to pay.
MOHAMED YESSAAD | Overall ExperienceI will contact the GM for this location for the following comment: I booked a UHaul in Feb. 2020 and received one-month free. I will be booking another UHaul in May 2021 and was told that I would not use the next free month and apply it to my current storage. I do not understand why.
Iris Imbeault | First ImpressionsLots of water coming in when it rains, none of my stuff got wet but it makes you worry to see that much water and you don’t want to be worrying about you belongings
CHRISTINE HUMPHREYS | Overall ExperienceVery good staff and very clean place and would recommend for sure
Kevin Ford | Overall ExperienceThank you U-Haul Moncton. Great service,people and experience.
NORBERT JOSEPH BELLIVEAU | First ImpressionsI needed full time access to the storage unit to access medical files this after hours access proved to be a challenge. My contents were transferred to a more-flexible facility. thank you
louella(Wellnurturemd) woodworth | Overall ExperienceSecure and convenient.
Yasser Soliman | Overall ExperienceAlways friendly, answers all questions
WILLIAM RICHARD DRYSDALE | First ImpressionsKeep up the good work very clean
Kevin Ford | First ImpressionsThe management & staff go above & beyond to help every individual customer. This is the kind of place that should be promoted to U-Hauls number one store in Canada
CODY LEE GRISDALE | First ImpressionsThank you
Kelsey Galllagher | Overall ExperienceThe storage units are clean and dry. Access to the units is wide open due to a bronken door (broken for 4+ months) and no security preventing access to the building.
ROBERT ENGLAND DAVIES | Overall ExperienceSuperb customer service.
Donna douglas | Overall ExperienceVery helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.
devon babineau | First ImpressionsCorey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.
Wayne Johnson | First ImpressionsBeing a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!
A JR SAKALAUSKAS | First ImpressionsVery Impressed with the facility. Very secured and clean.
robert godin | Overall ExperienceToo bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.
Seraphin Vandegar | Overall ExperienceVery friendly and helpful staff!
Ed West | First ImpressionsMy experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.
Jean-Paul Godin | Overall ExperienceWhen I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.
Cynthia Zinck | Overall ExperienceThe staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather
heather wood | Overall ExperienceIt was quick and easy.
fernard robichaud | First ImpressionsBoth units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing
Jennifer Mae Leblanc | Online Move InThe storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.
Cherie Nickerson | Overall ExperienceThe young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.
Nancy Vautour | First ImpressionsFriendly and courteous staff members
Chris Bennett | Overall ExperienceEverything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks
Pamela Gosse | First ImpressionsThis is a simple and easy process. Thank you!
MICHELE FURY | First ImpressionsChecking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,
GinaM Schembri | First ImpressionsReally nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.
ANNABELLE CHEOU | Overall ExperienceThe staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. Thank you!
melissa white | Overall ExperienceUbelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys
ANDREW GARY JAME WINSOR | First ImpressionsStaff very friendly and helpful...thanks
Maurice Roy | Overall ExperienceMoving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.
Doreen Tait | Overall ExperienceWhen we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.
Jim Jamer | Overall ExperienceStaff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.
Mary Ann Poirier | First ImpressionsBy adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends
Chris Bennett | First ImpressionsThe lady who helped me by phone was excellent and the staff at the location were amazing!!!
nathalie duff | First ImpressionsWhen we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.
james hudson | First ImpressionsAwesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend
Alisson Haché | First ImpressionsVery friendly and helpful staff
Rémi McLaughlin | First ImpressionsAll the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.
ANTHONY SAKE VELDSTRA | Overall ExperienceStaff is very friendly and helpful. A special “thank you” to Tyler!!! I would return! Regards, Linda
Linda Farquharson | Overall ExperienceGreat service all around and a month free storage that I so needed at the time. Kudos to all.
PATRICIA LYNN GRAY | First ImpressionsONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren
Darren A Coleman | First ImpressionsN/A
Carlos Lavin | Overall ExperienceGreat service on mountain rd monctin nb
JOSEPH PAUL CHAMBERLAIN | Overall ExperienceNice and clean , friendly staff and great service !
J NORBERT LEBLANC | First ImpressionsI couldn't believe how clean the rooms were. There was not even a hint of any smell. The climate control was great. As soon as I walked in, it felt like my air conditioning at my house. They carts at the door were great. The elevator is huge. It could fit three carts at a time. The lighting is phenomenal. Very happy with the service. I only needed is for short term, but I would so use it again.
Catherine Holt | First ImpressionsFriendly and helpful staff. Thank you for the great service. Sincerely, Christine 😃
Christine Demchuk | First ImpressionsFast and friendly service..
Linda Farquharson | First ImpressionsThe guy that was working at the Mapleton Uhaul, Moncton NB on Monday May 18 was awesome!
Angela McNabb | Overall ExperienceExcellent staff. Very friendly and efficient. Congratulations on finding and keeping such a strong team.
jacob dern | Overall ExperienceGreat experience
Joseph Gaudet | First ImpressionsNever again will I use uhaul.
Delang Joseph Hubbard | Overall ExperienceThe staff were always polite, helpful and friendly. I received 'good customer discount' of 20% off, which was very helpful, as I had storage for 8 months. Also nice to have the boxes and tape there to purchase.
susan ryall | Overall ExperienceThe facility was spotless and the staff exceptional. Best storage facility we have ever seen. Well done!
steve fulerton | Overall ExperienceExcellent service in spite of Covid-19.
Carol Barnes | Overall ExperienceEXCELLENT, covered all my needs, the staff did a excellent job . Thanks again, Kevin
Kevin Cerreti | Overall ExperienceEven during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.
Marlene McGaugh | First ImpressionsVery impressed with facility and courteous staff
steve fulerton | First ImpressionsVery pleased with staff and the equipment and the storage area. Don't close, don't know what we would do without you.
Nora Murray | First ImpressionsCorey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!
BEN CLEMENTS | First ImpressionsThe staff were very friendly and helpful
steven steeves | Overall ExperienceExcellent:-)
Paul Babin | Overall ExperienceVery good storage place. Felt very safe to go by myself.
Venessa Poirier-LeBlanc | Overall ExperienceGreat service
luis rubio | First ImpressionsAwesome customer service. Friendly and professional
Mathieu hache | First ImpressionsLocation and service was good. The only issue I had was when there was updates (ex. alarms were activated. They weren’t when I first started renting) there was no notification to the customer.
Julia Steeves | Overall ExperienceI was surprised with how excellently run the operation was.
Steven Melee | Overall ExperienceCorey manages this location awesomely. Easy to deal with and friendly. The staff are also wicked. We enjoyed and felt safe storing our belongings at this location. ♥️ The warehouse is immaculate.
Jane McLaughlin | Overall ExperienceVery courteous staff.
Mark Flint | First ImpressionsCory the manager went above and beyond for me and my boyfriend. We would highly recommend this location
jennica barlow | First ImpressionsTHIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.
Donald Y Leblanc | First ImpressionsYou have a female employee is very dedicated and especially knowledgeable. Encouraging her towards higher ambitions in the company would something to consider
Luigi Beltempo | Overall ExperienceI’ve already left a review
aleisha macpherson | First ImpressionsExcellent 5☆ is not enough, super nice staff from the girl on the counter who checked me out to the maintenance manager who gave me a hand with my fridge. U-haul should be very proud of this location.
GEOFFREY RAMSAY | Overall ExperienceAfter a 10 day trek cross country, U-Haul Mapleton found sufficient storage for our belongings. I accessed the units multiple times in 4 months and any issue was promptly resolved. Great service!!!
hugo desrochers | Overall ExperienceEveryone at this facility was very professional. I want to especially mention Cory, Larry, Tyler, Emily, Tim and Maya. They all helped us and really went above and beyond.
Shani Court | Overall ExperienceAppreciate the service. Wonderful.
susan macdonald | Overall ExperienceI have been dealing with Cory at the Mountain Road
Paul David | Overall ExperienceFriendly staff, carts were readily available to use, easy access for vehicles to unload and load
Kevin Gunter | Overall ExperienceVery good service and friendly staff.
Charles Allain | First ImpressionsFriendly helpful team
Steven Melee | First ImpressionsIt took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!
Lisa Dawn Hamilton | Overall ExperienceVery good service and very helpful.
John Walosik | First ImpressionsCouteous and Friendly Sevice. Will recommend with no worries!
John Walosik | First ImpressionsThe service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.
Barry Brown | Overall ExperienceThe Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.
Lawrence Whitlock | First ImpressionsI can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.
Catherine Rolfe | First ImpressionsThe best service in the Industry.
Delang Joseph Hubbard | First ImpressionsAt this time I couldn't be more satisfied with the service I have received
Dave Clairmont | First Impressionsgreat service
François d'Entremont | Overall ExperienceEveryone is always friendly and helpful
susan ayles | Overall ExperienceGreat service
Terry Milley | First ImpressionsMy experience was made joyful one, thanks to your employee Tim. He was always available and willing to assist me when I needed help. Desimil Chalmessin
Desimil Chalmessin | Overall ExperienceI was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.
carole clavette | Overall ExperienceI don’t have nothing more to say, every comments good is in your questions ,
Brigitte Richardson | Overall ExperienceSo convenient, everything I needed when I needed it! Much appreciated
Meranda Smith Carter | Overall ExperienceServices was great
carole clavette | First ImpressionsI was very impressed with the service we received as soon as we walked in the doors.
Betsy Bastarache | First ImpressionsVery friendly and helpful!
Rachel Colpitts | First ImpressionsStaff was very helpful and polite.
Anna Gallant | First ImpressionsThank Uhaul.
RODELYN BARIRING | Overall ExperienceThe facility was great and the manager was kind. However, the other employees did not inform us of important operation details which led to certain frustrations (2 access key pads, etc.)
Josiane Goguen | Overall ExperienceThis was my first time renting a storage unit and I was impressed with the facility. The staff was very helpful. I wouldn’t hesitate to recommend or use again in the future.
Aline Belliveau | Overall ExperienceWe had the best customer service experience with the general manager of the location. He went out of his way to make our move - and even helped us carry our huge couch! He is a huge asset to your org!
kevin johnson | First ImpressionsThe staff was very friendly and helpful
trevor roberts | Overall ExperienceStorage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.
Teresa Wisniewska | Overall ExperienceThanks great help
Terry Milley | First ImpressionsThanks!
rochelle johnson | Overall ExperienceAs a deaf single woman I usually have little to ko help. But UHaul made my moving experience a Breeze. I recommend it to anyone.
MELISSA ARSENEAU | Overall ExperienceWe came from out of province and purchased some items for our soon to be new home. Looked at other nearby storage but chose this facility because of cleanliness and price. Would definitely use again.
jeffrey erwin | Overall ExperienceI found the staff in general to be polite and very helpful.
Marilyn Smyth | Overall ExperienceThe customer service was amazing. Very friendly and helpful staff.
tracy graves babineau | First Impressions24 hour access to storage unit was great being a shift worker! Great having wheeled carts available for use. Staff always very helpful. Very clean . I was very impressed and I highly recommend it!
Kathy Dowd | Overall ExperienceThe online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.
Barry Brown | First ImpressionsMy recent experience with this U-Haul was exceptional. From the storage locker to my truck rental, everything went extremely well. Thanks again!!!
Shawn McKinley | Overall ExperienceVery clean, secure. Great customer service. Highly recommend
lloyd smith | First ImpressionsWell looked after, friendly staff each visit...
JP Melanson | Overall ExperienceService was very quick and Accurate.
Shawn Arsenault | First ImpressionsSecond time using your storage area, and multi rentals of vans. Excellent staff. Works great. I will and have recommended this location.
greg long | First ImpressionsGreat service 👍
Steve Baxter | First ImpressionsU box pick up driver was so kind. He called me when he load off the u box. I fully recommend this location.
Min Joo No | Overall ExperienceThe staff is amazing and always ready to help . Very professionally run business
Elouise Sherwood | First ImpressionsI had a great experience I changed locations for the delivery of my Ubox, and it happened with a call from the original location which corrected quickly.
Shain Cox | Overall ExperienceThey have been a great help to me in my time of need. They went above and beyond. A Special Kudos to Corey Woods!! Rene' Kingston
rene kingston | Overall ExperienceLove the 24hr access.
GUY BONIN | Overall ExperienceNice clean facility. Indoor climate storage is a nice touch. Would definitely recommend.
jeffrey erwin | First ImpressionsIt was very busy the day I went in and the staff remained helpful and friendly despite many demands on each of them . My UBox experience was great
Ellie Sherwood | Overall ExperienceThe gentleman who checked me in and showed me my unit was very thorough, friendly, and knowledgeable.
Carol Storey | First ImpressionsYou have a very efficient staff and were very helpful with your services I would definitely refer your services to others thank you for everything
George Hogan | First ImpressionsBeen a long time supporter of U-Haul. Proud of new location. Friendly knowledgeable staff, VERY clean building, extremely reasonable prices.
michael tessier | First ImpressionsThe 24 hr access is very convienent.
TINA TREVORS | Overall ExperienceVery clean amd secure
Joey Parent | First ImpressionsGreat place, friendly staff. I don't like that we were under the impression we'd have 24 hour access to the storage unit. The 7pm closing time has been an inconvenience. Clean facility. Thank you
raymond perry | Overall ExperienceTyler was very professional and did a great job in helping me. Everything went very well.
Gerard Coleman | First Impressionsit is much better than what it was last year.
helen levesque | First Impressionsthe staff were always extremely helpful and went out of their way in all siituations. I would use u haul again in a heart beat. Thank you for making our move a very pleasant one
Chris White | Overall ExperienceI was charged for a storage unit i never wanted . Had to call three seperate times to try and get a refund . I spoke with a employee named AJ and as far as she was concerned her only is to make reserv
MAtt Leger | Overall Experienceexcellent system
Daniel Leblanc | Overall ExperienceCory has called several times and was understanding when I couldn’t make it to Moncton to retrieve my goods I had in two pods. When we finally went they had a wonderful space for us to unload and load
Betty Zita | Overall ExperienceI have rented a truck for my last two moves and picked it up at the Sackville location, the staff have always been very friendly and helpful. This last time I needed storage in Moncton and was so impr
pam nicholas | First ImpressionsEverything was good.
Hyukpyo Hong | Overall ExperienceNeed access to loading/unloading door
François d'Entremont | First ImpressionsExcellent
Kathy McManus | First ImpressionsI have always been pleased with u haul but this branch is excellent !
DAVE LEBLANC | Overall ExperienceU need to shovel the snow where we come out to load our cars and trucks at the curb other then that everything else was good ty
Paul Leblanc | Overall ExperienceI am a frequent flyer at U-Haul and have always been pleased with the service here. This is my first for the new locationcall ; what an excellent self storage warehouse.The service is great as well.
DAVE LEBLANC | First ImpressionsExperience was amazing. The type to actually work with you and give ya a hand (literally, the owner came over and helped us unload the last of our things into the storage). Beyond happy ! Great servic
Shyla Richard | First ImpressionsExcellent service
fabiola bloquel | Overall ExperienceVery good experience. It was helpfull and efficient
alfred cristea | Overall ExperienceI had nothing but issues with myacess code had to contact customer service who was very unknowlegable unprofessìonal and the manager had many issues issuing me a VIP certificate.
elizabeth killam | Overall ExperienceGreat customer service and very helpful.
TINA TREVORS | ReservationGreat facility and wonderful staff. Very accommodating.
Julia Eshpeter | Overall ExperienceIt’s nice and clean
Paul Leblanc | ReservationDwayne and Cory did a great job, providing my family and I with speedy service! Randy(I believe) delivered the same day my uboxes arrived at this location! I was beyond happy with their help!!!
Alaina Baptie | Overall ExperienceOverall, I was quite satisfied with all aspects of our unit rental with U-Haul.
Denise Murphy | Overall ExperienceWe experienced damage to some of our belongings from what appeared to be a leak in the pipes above; facility would benefit from additional staff and fees should be pro-rated.
jennifer mccarthy | Overall ExperienceAll good, very accommodating.
Wayne Veysey | Overall ExperienceThe pricing is quite high. It is convenient - but if I needed storage for more than a couple of months, I would go elsewhere to save the money.
Cheryl Bland | Overall ExperienceAbove average service.
ARNAUD DE COSTER | Overall ExperienceWas early client after opening a new store, so there were a few glitches. The employee sold me a UHaul lock then couple months later Uhaul double locks my locker to say I have wrong lock.
Randy Cunningham | Overall ExperienceUsing your moving and storage facilities made my move an absolute nightmare, I will never use this company again.
Lauren Benson | Overall Experienceeveryone was very friendly efficient and helpful would definately recommend this to friends
andrea robichaud | Overall ExperienceI have recommended U-haul to all my new friends who are also moving. U-haul eased my moving experience because I had time to move my items in at a more tolerable pace.
KARLENE CATES | Overall ExperienceThey did not deliver my uboxes to the original destination.and they overcharged me for storing them for an extra month despite them being emptied before my 30 days included within the rental contract
Martine McMillan | Overall ExperienceCory and Dwayne were more than helpful. Couldn't ask for a more helpful staff.
John Loughran | Overall ExperienceVery clean and friendly staff.
Charlie Comeau | Overall ExperienceSuper friendly guy at reception. Was helpful, smiling and provided quick service.
audrey chabot | Overall ExperienceCharged for full moth of rent on rental unit when I only used it for one week. Rented three uhaul trucks and two trailers,Still they would not refund three weeks rental fees. Very disappointing.
Derek Waddingham | Overall ExperienceMy move was a great experience thanks to uhaul. Your staff were great! I would definitely use you again.
Debbie Dalton | Overall ExperienceConvenient location
Chris Hepworth | Overall ExperienceGood service. I have issues with U-box which I will raise with them. Thank you.
DAVID CONNORS | Overall ExperienceVery great service. Friendly staff.
ashley murphy | Overall ExperienceWould recommend this facility to anyone. Great staff, great storage and a great experience. Nothing but good to say about Dwayne and his staff.
Jeremy Mallais | Overall ExperienceSome the best customer service I have had anywhere.
Jeremy Mallais | Overall ExperienceFrom the moment I returned a 17 ft truck to Moncton (Mapleton Ave & Mountain rd) to 3 weeks later...when I removed my articles from this storage location and Truck...I HAD NOTHING but trouble. Charges
rene kingston | Overall ExperienceII have nothing but good things to say, the entire first experience showed me how well maintained and organized and super friendly they are. Way to go guys,thank you for the great service with a smile
Monique Gagne | Overall ExperienceI would definitely recommend uhaul to friends
jeanne gray | Overall Experience