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Theresa CCustomer Reviews for U-Haul Moving & Storage of McHenry
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was truly impressed on how clean and organized the storage area was. In all honesty I was expecting a real messy place due to the amount of people in and out. Boy was I wrong. Outstanding experience and kudos to the staff at the Mchenry U-Haul!
Anthony B | Overall ExperienceFantastic experience. Courteous and knowledgeable staff. I will be back. Highly recommend for truck rental.
Linda CThe gentleman who provided service to me at the counter was very helpful, friendly, and treated me as though we were friends for years. You can’t beat that kind of business relationship. Great job
rick pVery frustrating experience! 1) The mileage that was listed on the contract was inaccurate. Actual was 108027 and the contract shows 108014 (13 miles difference) 2) When I arrived at my destination in Huntley, I discovered the 6 blankets and 1 dolly weren't in the truck. I called the 1-815-669-4039 at 8:45 am to explain my frustration, the woman told me she would transfer me to reservations and that you could have someone come from the Lake in the Mills facility to bring me the blankets/dolly. She transferred me to that facility and they said no they could not do that. I had to make my granddaughter go there that was 20 minutes each way from my destination that not only delayed our move, but was highly inconvenient for us. My moving crew had to sit and wait until they could start packing the truck. We have a few stops to make throughout the day and it put our schedule away off course. I must say however, when we arrived to check the vehicle in, Oscar was very professional and understanding to my frustration. He gave me Caleb's number to follow up; and I'm going to attempt to reach him although it's been very difficult to get anybody at the McHenry location to pick up the phone. I would hope that someone would take care of this without me having to follow up and chase someone down, but we will see.
Laura KWasn't clear dropping off that there was a pull up location, until I had already parked in the lot. Wasn't a problem for the team.
Alex KThe staff was very friendly and helpful!
Shannon PArrived at location at 4:55p not aware that they are only staffed until 5p when online says 10p close. Staff refused to assist (even though it was not yet 5p and doors were open) and told us we needed to just use the app. App was extremely tedious to navigate and sat in parking lot for over 30 minutes to go through everything. Would not go back to that location.
Brian LNothing
Angelo TEasy to do business with - very friendly and helpful !!
mike H | First ImpressionsThe truck had 138000 miles on it the steering wheel had to be held at 10 O’clock just to keep it straight! Also it had clunking in the steering linkage! That truck should be retired!!
Gary dEverything was really nice- except when I found out my new account was on some kind of security hold. After being on hold waiting for a customer service rep at the corp office for over 1 hour (evidenced by the timer on my phone), we found out it was a “computer glitch” the company had known about for over 2 days!! Really?!? And to get to customer service, we had to use a second phone to call in. After 1 hour waiting on my phone, never did connect with a rep. Already stressed from moving, and under a massive time crunch, the 1.5 hour set-back wasn’t received by us very positively. The gentleman in the Johnsburg field office was great. Corp IT office could use help.
DEBRA S | First ImpressionsThe trailer that was rented was a horrible towing experience. With every bump in the road it felt like the trailer was jumping off the hitch. In some cases it was jerking our car over the road. Had the trip been a bit longer, we would have been forced to return it. We canceled our reservation for the following weekend as we were concerned that it would damage our vehicle and reserved a truck with Penske instead. We've traveled with a trailer before, it was a very old trailer but yet it towed far better. Just a very concerning experience.
Carlos MNone, Caleb and the business are well. Customer orientated will continue to give them my business.
Leighann L3/14/24 made reservation online. 3/19/24 purchased 3 mattress bag sets with handles online. 3/20/24 12:00 noon arrived to pick up 10 ft. truck and mattress bag sets. I showed McHenry store employee mattress bag sets order and reservation. He gave me 3 mattress bags and said truck was ready to go & keys in it. I wrote mileage 92646 and fuel level between 5/8 & 3/4. At move site I opened mattress bag and found one thin clear mattress cover with no handles. 3/20 05:30 put 3 1/2 gals. of gas in 10ft. truck to get gas gauge to 3/4 which was more than when I got it. 3/20/24 05:45 returned truck 92670 miles and mattress bags. Truck check in employee said he would email receipt. Inside employee gave me refund for bags & said email receipt. Refund was $25.79 but I paid $59.10. I was charged $42.00 for 8gals. of gas. Since I don't have a smart phone the paper work came to email which I checked 3/24/24. I was defrauded out of $33.31 for mattress bag sets and $42.00 for gas. These employees see us seniors without smart phones as easy marks to fraud.
Gary RThe truck was great. Outstanding customer service. I really appreciate Caleb's help as he was extra accommodating! I will definitely be back.
Joan MI do believe that mileage was charged wrong. Have picture of truck when we first received it
ellen c | First ImpressionsHighly recommended to all!
Cazim CFive Stars
Oyunsuren DThis location is very friendly and helpful.
Inetta rFriendly staff. Easy pick-up and drop-off. Reasonable rates.
Amanda DTruck given to me was broken
Kyle GHonestly it was stress free and employees were helpful
Lena OFree foot massage! Lol
Thomas MThe radio did not work at all. All static on every FM and AM station.
Daniel HExcellent customer service.
Charles rthe ratchet tie downs were rusty and hard to turn i had to spray oil on them to make them work right !
raymond bVery Knowledgeable and personable staff!
SUSAN NFast and easy! The staff was very helpful and friendly. We were in and out in minutes.
Darren LThank you
GREGORY B | First Impressionsthanks everyone!
Gina H | Overall Experiencegreat as always
Greg WNothing can be improved upon. Everyone was very nice and accommodating! Thanks :-)
Carla BEverything worked like clock work. Checkout only took minutes.
Bernard SWe stored the belongings of our large home while we transitioned to a smaller home. We started with two large units and slowly downsized to one tiny unit. Over 3 years. The facility was always very clean and the staff extremely helpful would recommend this to anyone.
Andrew S | Overall ExperienceUsing the app became a challenge so the attendant took over to help without any problem
JEFFREY DNeeded a van, picked up within the hour. It was clean and well maintained. Staff worked quickly. Best experience ever. Thank you.
Cheryl VVery smooth check in process
Gregory LSee above. I hate doing these reviews. I hope it opens your eyes, actually gets seen. I can't be the only one that thinks your service and employees was absolutely sub par.
Stefan JI rented the 6 foot wide trailer with the ramp because i needed the width. I come to find out that the opening at te rear of the trailer is only 5 feet wide. This almost caused a problem loading save for some dismantling of the tractor i was hauling. It would have been nice if that was mentioned before renting. I don't know if a wider trailer is available, but if it is, and i had known about the width issue, i would have rented the larger trailer.
John ARemove the snow and ice from the trailer prior to renting.
John LThe store manager Caleb clearly understands the concept of customer satisfaction. I rented a local truck when it was bitterly cold. He called to get my arrival time and warned the truck before I arrived... that was a great start to a hard day of working!
Curtis PNot scam on miles I only drove to Woodstock Illinois and back to McHenry Illinois which was maybe 25 miles charged me for 73
Cody OI got my reservation after a long lengthy process once I got the reservation. The truck that they had given me was blocked in on all four sides so I had to call back after hours phone number to then be transferred and hung up on then after that, had to call and get a hold of somebody yet again and try to get a different rental finally got that squared away and Was a horrible experience will never rent from UHaul ever again
Lorri BDidn’t like the store manager at the store him and his employee messed something up and I didn’t get my money back in cash like I paid I have to wait to get it on my card
Kathryn JThe Uhaul Representative was very helpful and informative. My dropping off of the truck went seamlessly smooth! Very decent people to work with!
gary gEverything is good
Valentin LI was not informed that my ubox was delivered to a completely different location until 4:45 the day before I was supposed to pick it up. The man who called me to notify me was very unapologetic and couldn't explain why I wasn't notified earlier. My box was shipped on December 6th and arrived in San Diego on 14th. Your app told me it'd been delivered to Oceanside as arranged. It wasn't until the 18th. I found out that I would have to drive 45 minutes to retrieve it which was very inconvenient. When I arrived at the location no one was at the desk. I pressed the buzzer 12 times. Finally, I had to interrupt someone during their lunch. He casually told me that they had unloaded it somewhere over there and wanted to know if I knew my box number. Not a single person helped me to find my box. I was very disappointed by the entire experience. I will not be using Uhaul again
Erica BWhen you bring a truck back at 650 and try to return it have your employees actually return it. Not tell me the store is closed and to do it online. What time does your store close ? Says 7pm.
Brian HGreat experience, as easy as could be.
Don AMade the move easier!
CHRISTINE C | Overall ExperienceAfter 2 years of storage unit all our totes were in excellent condition and the staff was always professional
Debra A | Overall ExperienceThe installer did a good job, but other associates in the store did not seem very knowledgeable about the POS software.
james aTeach employees how to open locks and use equipment. I had a reservation for a storage unit. When I arrived I was told that they can't honor my reservation because they don't pay any attention to then. It's first come first serve. I understand that businesses don't care about customers but this was ridiculous.
David HThe person who checked us out was extremely unprofessional, inefficient and lacked customer service skills. I’ve rented from various Uhaul locations and never had such poor service. Taking someones photo without asking or permission is a red flag to me. It also took 20 minutes to be waited on.
Maura CThis location was great and the people were very helpful on Sunday. The day before, Saturday, I attended to drop off my U-Haul on two occasions in Fox Lake. The first location was Dave's Auto Repair. I viewed the U-Haul self drop off video, but what was on it didn't match the instructions at the drop off location. I called the customer service and was instructed to drop it off at 74 N Grand Street in Fox Lake. My wife and I drove around that area and that establishment doesn't exists. So being frustrated I called it a night and went to bed at my daughters house in Volo. Sunday morning I called U-Haul customer service. I expressed my concerns. The young lady was soooooooo helpful. She sent me to a U-Haul location in McHenry. Why didn't the lady send to that location Saturday night? The location in McHenry was very nice.
Dwayne DThe counter help was above and beyond helpful. Professional, knowledgeable, courteous, a winning model for your company.
donald pVery good experience so far keep up the good work!😊
LARRY R | First ImpressionsFriendly staff - I dealt with 2 different managers during our time, but both were very pleasant and helpful.
Christine L | Overall ExperienceI encountered a lot of issues with mice in my storage unit . Two mattresses and a box spring were totally destroyed by mice.Couch was covered with mice feces and urine. (Urine-Chewed-Feces) Reported this concern several times to the authorities in the office. I was paying $220 per month for this outside unit.
Emory S | Overall Experiencei got stuck with my stuff in storage and no cash for a van out. you should do a move in move out special where the vehicle u rented to move in is prepaid in a package for a second (move out) trip. U haul was great tho.
Jada S | Overall ExperienceCalib was always friendly and helpful
Angela f | Overall ExperienceThe online experience was very complicated. Im referring to the the section where i had to complete the application by taking a selfie and take pictures of my drivers license. It was difficult and tedious because of the uploading process. I couldn't upload the pictures straight to the site. I had to upload from my gallery feature numerous times before it would show up on your form. There just seems like there were so many steps before i was able to complete the form. I was given an access code which when we arrived, didn't work. We tried it several times and had to go to the office several times before the the person at the desk came out to help us with the swipe in card/process before the door would open. This was extremely tiresome since we had just traveled 1200 miles non stop from Florida to McHenry, Illinois . Once inside i did find the facility warm and clean. I moved from a three bedroom house and had a 10 x 15 unit which was not large enough and didn't know i had the use of the unit next to the 10 x 15 until the office realized that i was supposed to have that too. Two units was texted to me but not explained since i was under the impression that i was only getting one unit. Thankfully the office person realized and apologized for not understanding how to interpret the information on his website. I was finally grateful that i did not have to pay extra. I also appreciated the free locks. I am a bit apprehensive about going back there again to retrieve certain items because it was so difficult to get in. All in all, things worked out but not easily. There were so many steps that i found the process very exasperating. I understand that this is for security reasons but if hadn't had to store my belongings i never would have frustratingly completed the all the steps.
Tammy T | Online Move InThank you for your help.
Wade F | First ImpressionsThe staff was friendly and helpful but the system was slow. Perhaps a new updtae would speed things up. Other than that the whole process was better than I thought.
raymond r | First ImpressionsExcellent customer service
Vern M | Online Move InThank You
Jeff B | Overall ExperienceOverall the year and half I was renting a unit at this facility went well. Most everyone I’ve dealt with was very friendly, most of which were helpful. I’ve only had a few head scratchers; mainly just a few awkward personalities. But the social transactions were usually very pleasant, simple and helpful.
Anthony Z | Overall ExperienceGreat experience with this location. Staff have always been friendly and helpful. Caleb, the manager, is a super nice guy, professional and effective whenever I needed assistance. The facility itself is always well maintained, clean, with plenty of carts available. I was in and out of my units a lot and never encountered an issue. Highly recommend, would continue to use this location if I wasn't moving out of state.
Alex L | Overall ExperienceUHaul made it very convenient to move into a storage unit. The excessive text messages were annoying when I am trying to do a deep cleaning at my home and am exhausted from the move.
Sharon A | First ImpressionsI have been renting for about 5 years. Very friendly, professional team of workers. Never had a problem. Well valued. I would rent again if needed.
DON N | Overall ExperienceBest Storage Facility in Mchenry. During a move I had 4 storage units here. All of my items we in a climate controlled area. It was safe, clean, dry, pest free, and I had no odors in any of our upholstery items after stored there for over a year and a half. Only issue that could use repair is the floor located in the indoor truck/vehicle loading area. The old store tyle floor is in need of replacement or resurfacing with a slip resistant product.
Michael G | Overall ExperienceConvenient
Joseph L | First ImpressionsClean and bright facility, love the fact there was a dumpster out front and a furniture donation space. Staff was friendly and helpful, glad we chose you!
Gina H | Online Move InI am extremely upset over my experience. I not only had to go to the store twice to make sure I avoided these exact issue k experienced to give. I paid for 24 hour access during regular store hours. I had to contact customer support at least 5 times for various reasons through out my pick up, including being unable to have access to the key for my truck rental for over an hour, I was charged for 24 hour access and wasn’t granted that upon arrival around 1:45am overall this really has been a terrible experience and all everyone can say is “you have to wait until regular business hours” or keep me on hold for over half an hour. This will now put me extremely behind with my deadlines. It is very upsetting that no one could help rectify this immediately!!!! Something that should have been not only already set up and ready to go as that is why we pay, has turned into not only an inconvenience but created an even more stressful situation than what moving already it on it’s own. Highly upsetting !!! Please rectify this so future customers don’t go through this !!
Jessica T | First ImpressionsI called and canceled my unit before it even got used and for some reason you still took money from my account. And now it’s been 48 hours since I asked to get my money back that you weren’t supposed to take in the first place and I still don’t have my money back.
KELLI P | Overall ExperienceCaleb and his associates are very nice and helpful. The associates at the McHenry location are very efficient and provide great customer service.
Ian A | Overall ExperienceFriendly staff and convenient location and nice climate control.
MARY D | First ImpressionsI was upset that you no longer rent the 5×10 trailer for one way moves. That's what I used getting to IL. The next size was too big and too expensive. It really caused me issues having to figure another way to move my things. Also is inconvenient as I now have to come back for a 2nd trip for the rest and stored it somewhere else. This business of charging a full months rent for a couple days is ridiculous. Should be prorated. You're just gonna rent it out again on top of that anyway n collect double rent that month.
Brenda C | Overall ExperienceThe storage facility and staff are great. The one thing I would like to see added is trash cans. There’s no where to throw a tissue away or anything else if you need to or wanted to.
RANDALL B | Overall ExperienceToo high priced.
Karen M | Overall ExperienceThe guys that work at the McHenry location have always been very helpful, and friendly. Their service is also very quick. I’ve been to other uhaul facilities and I’ve spent such a long time just to get a rental or even to talk to someone. I highly recommend the McHenry facility
Jessica A | First ImpressionsNice facility and staff very helpful!
DOUGLAS M | Overall ExperiencePrice is a bit high.
Tamara P | First ImpressionsI think he’s the manager but I’ve had great experiences with his customer service the last few times in.
MARK B | First ImpressionsSuper staff, clean facility, convenient location.
PRESTON R | First ImpressionsI have NO complaints. I was always amazed at how clean the facility was. The staff does an excellent job.
Linda K | Overall ExperienceVery clean and convenient storage space. Attendants were friendly and helpful!
MARK T | Overall ExperienceStaff and location were real easy to deal with. I’ll definitely be back! Thank you!
Jack W | First ImpressionsThe Gentleman who helped me was VERY professional and so cool . Don't get Rid of that man.
steve s | First ImpressionsGood experience !
Glenn Z | Overall ExperienceGood
Adejumok G | Overall ExperienceI am thankful to the man who worked at the McHenry Uhaul facility. He went above and beyond to assist me. He was not only professional but very kind. We talked over the phone since I am in California. He helped me and the people who unloaded my belongings. I am very thankful to him.
gwen g | First ImpressionsEveryone was very helpful, friendly, and thorough.
Steven D | Overall ExperienceI am ONLY speaking about my storage experience, not my truck rental. I will say that the guys who work at the Mchenry location are super nice, very helpful and extremely polite. There was a weird situation with my billing for the last month of my rental (never once had an issue before) The manager looked at all my paperwork and was just as confused as I was, but made it right. I would recommend them!!
Karen T | Overall ExperienceBesides the two rate increases during our one year stay, we were very happy. Our items didn’t come out of storage smelling musty so we were very happy!
Lindsay P | Overall ExperienceVery helpful and friendly staff. Thank you!
John K | First ImpressionsClean storage unit and building.
Kimberly L | First ImpressionsVery friendly and helpful associates. Very well kept and clean facility.
Pam W | Overall ExperienceThe overall experience was pretty good but I only needed the unit for four DAYS of my next month and they made me pay for a full month, 4 days out of 30. That's not right and bad customer service in my opinion.
Russell K | Overall ExperienceFriendly, professional, and courteous. Clean facility, helpful staff.
Debra C | Overall ExperienceAffordable and convenient. I was impressed. Thank you
Bernard F | Overall ExperienceBrandon was awesome! Very helpful.
Eloise R | First ImpressionsI have been using U-Haul trucks and storage for many many years, no matter if in Germany, Columbus Ohio or in MC Henry, everyone is so nice and so helpful always, when I'm back in Ohio, I will get me a storage again for sure,
Michelle P | Overall ExperienceGreat clean facility with superb drive in access and helpful staff.
THOMAS T | Overall ExperienceFrom unit rental to truck return, the staff was great!!
Richard S | First ImpressionsCouldn't believe how excellent the storage was.. Nothing like the 1s that are out there. I would of done More with my original storage options.if I knew how awesome this place was. I started out over 2 years ago based on distance, cleanliness & U box options for my Dads belongings before he passed thinking/hoping hee come home someday. He passed 10 mos ago & finally got the nerve to look @ it, move the stuff out to a storage area to Seperate the belongings he treasured. Wish I knew how nice it was, I'd rather have moved stuff out of U boxes sooner to your inside area prior to his passing. Didn't know about the drive in bay & the boxes would be out of the weather when doing transfers(never really explained or things were different before due to covid or other)
sandy k | First ImpressionsThe only thing I found to be an inconvenience was that there's no garbage cans in the facility and I was told in order to use the dumpster that I would have to pay 15-20$ to throw away a ferret cage, an item about 5 foot tall and 2 feet wide. I understand it's not a small thing to toss but 15$ to use the garbage is a bit steep. So that would be the one change I'd make to the facility is that I'd have regular size garbage cans around the facility, and in the garage I'd have a few common sized dumpster so if a customer decides they need to toss something they don't have to rent a vehicle just to throw it away. Everything else was perfect.
Gerald B | Overall ExperienceStaff were helpful, knowledgable, and easy to talk to. I greatly appreciated their assistance, whenever I needed it.
Patrick R | Overall ExperienceI needed a place in the next two weeks that had a moving truck and space available for all my items. Without a hassle. Very happy I found u haul in mchenry.
Gary W | First ImpressionsCaleb was professional and personal. He explained everything patiently.
Gregory C | First ImpressionsThe only challenge I had was trying to get a bigger unit instead of two smaller units. I put my name on a waiting list twice in 6 months but never received a call
Jerald L | Overall ExperienceZack was very helpful
Tim M | Overall ExperienceDidnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.
Tim M | First ImpressionsGreat place and location. I realize rental space is at a premium but theses prices are not friendly
Frederick E | Online Move InThis location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++
Danielle c | First ImpressionsWay too much for storage. Isn’t reasonable
PABLO G | Overall ExperienceOverall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.
Kimberly N | Overall ExperienceMy only issue is with how the monthly fee increased over time.
Daniel T | Overall ExperienceBeyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!
Jason F | Online Move InEverything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!
Cynthia E | Overall ExperienceGreat place, will use uhaul again.
ALEX S | Overall ExperienceI was very pleased with my time at Uhaul storing my personal items that I had stored there in mchenry Caleb was great and very accommodating 👍
fred b | Overall ExperienceCaleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to show it to me. overall a great experience.
CRAIG H | First ImpressionsEverything was clearly explained. I was even shown to my unit and which key pads to use.
Brian P | Online Move InMultiple times found the doors that allow people into building either propped open, broken on the open position or of the rails. I even called one night to inform the manager that two of the large bay doors were broken and stick open, He said that he would probably get down there to fix them that night. For a company that charges more because they promised"security" this was not the answer I expected. The final straw was when we came down to get some items from the unit and found employees walking around and not a care in the world while there was an SUV parked in the very first Bay, a Uhaull truck backed all the way up to the cart corral in the 3rd Bay with a pickup parked in front of that made it almost impossible to for my truck and trailer on the 2nd Bay. I started move out after the employees walked through the area and had to MacIver around the cluster that Bday 3 caused and had a their furniture blocking part of Bay 4 and the path way in front of the bathroom. Later that day two of the same employees were scavenging the recycle corral and had an in depth discussion about an art piece left behind. Then one employee took it, moved it behind other stuff and then came back to retrieve it for himself, while in uniform and on the clock because he returned to the desk after he took the piece outside. I moved out between the 26&27th Ave dropped my key card in the key drop box like I was told to do when I started the rectal and then cleaned it out, took my lock and left, took almost 2 weeks before they ever figured it out. I guess the blatant obvious was not a strong suit for these people especially when they had a girl (Paris) who walked through scanning the units with a bar code reader and we mentioned we were moving out. Like I said, we took our lock with us and swept out the unit. And that's another point, the floor in my unit was disgusting with some type of adhesive or polymer that was stuck to the floor and the manager when he started my rectal told me this was on the floor and they tried to revive it but don't worry it won't be my responsibility or charge back. I was able to chip most of it up with my foot so not sure how hard they tried to make this presentable. Of not for the free month, would never have stayed, but we moved out before the final day of contract and then no one answered when we tried to talk to them about issues. Was not the only time we had issues with front desk communication but won't use them again.
Jeff K | Overall ExperienceGreat facility. The inside storage kept my stored items clean and dry. I’ve stored outside at other facilities, and had to deal with dirt and dust.
Steve C | Overall ExperienceOverall a great experience, I wish other businesses were run this way.
Phillip M | First ImpressionsStaff was extremely helpful and facility very clean.
Jeff V | Overall ExperienceStaff here is always friendly and helpful
LARRY P | First ImpressionsThe best storage facility I have used.
Dave G | Overall ExperienceLove that you have an accessible bathroom
KAREN U | Overall ExperienceVery smooth process. Caleb was very helpful and knowledgeable.
HOPE S | First ImpressionsThe staff is very helpful and let's you know all the options to better service your needs
ZAYA N | First ImpressionsAmazing staffing so helpful and it’s the best U-haul place I’ve ever been to , highly recommended
Mohammad D | First ImpressionsI felt safe there as well. Good security
Karen E | Overall ExperienceStaff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...
KEN K | First ImpressionsAll staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!
Deborah H | Overall ExperienceGreat service and facility
Brian M | First ImpressionsNice place to store
Cathi F | First ImpressionsNeeds more larger units. I was able to get a Mid size unit and I’m on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.
Michael G | First ImpressionsAll-around great experience for what we needed.
DAVID S | Overall ExperienceStaff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.
William S | First ImpressionsService was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.
Laura L | Overall ExperienceThe bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!
Susie F | Overall ExperienceKey card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.
David K | Overall ExperienceGreat experience. Thank you
TRACY S | Overall ExperienceNone
DAVID L | First ImpressionsThe staff is outstanding!
PATRICIA B | First ImpressionsEasy in and out. Covered loading and unloading. Very clean and secure.
DOUGLAS M | First ImpressionsCaleb was great! Thank you for an awesome experience!
Allison S | Overall ExperienceVery helpful staff made the move in easy
Paul S | First ImpressionsMike shop is Great
BRANDON D | First ImpressionsVery helpful staff
Donald J | First ImpressionsThe representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.
Kris C | Online Move InCaleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.
Deborah H | First ImpressionsCustomer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!
Kathleen W | First ImpressionsClean and safe
Bill S | Overall ExperienceExcellent facility
Malgorzata l | Overall ExperienceThe staff was very kind and friendly
Stephanie C | First Impressionsvery nice storage facility and easy to load/unload
John L | First ImpressionsCustomer service was great!
Carli N | First ImpressionsMy only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.
BRad P | Overall ExperienceStaff was very nice and helpful
Stacy B | First ImpressionsThank you to your staff especially Caleb and I’m sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.
Helen O | Overall ExperienceI can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!
Megan K | First ImpressionsThere are no trash bins available for boxes and small items to be discarded when cleaning out the locker.
Josephine S | Overall ExperienceIt does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.
Eric C | Overall ExperiencePeople were nice and informative unit was clean
Michael W | First ImpressionsExcellent service
Malgorzata l | First ImpressionsClean, secure, friendly, helpful.
LAURIE H | Overall ExperienceVery friendly.
Becky M | First ImpressionsUHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.
Diane K | Overall ExperienceStaff was very helpful
John T | Overall ExperienceVery pleased with our experience.
Richard A | Overall ExperienceFantastic staff and facility.
Robert B | Overall ExperienceVery nice employees at the McCullom Lake facility.
Mel L | Overall Experienceclean well maintained easy in and out
Mitchell R | Overall Experienceclean and adequate
Michael S | Overall ExperienceThank you
Christopher S | First Impressions1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.
Alice R | First ImpressionsI only wish that I could have gotten myself into my unit after hours but everything else was fantastic
Sheri R | Overall ExperienceCaleb was very helpful and took the time to make sure I got what I needed
Diane M | First ImpressionsThank you.
Darren R | Overall ExperienceThere is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.
David M | Overall ExperienceProfessional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰
Ronald M | Overall ExperienceChanged our order a million times and they gave us their recommendation based on what we were trying to accomplish
ashley k | Overall ExperienceA person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!
Lauren S | First Impressionsknowledgeable, friendly
Yvonne P | First ImpressionsGreat facility and wonderful staff
Ed H | Overall ExperienceOnly issue was driving into car section - very tight with SUV’s!
Susan S | Overall ExperienceQuestions were always answered
Michael N | Overall ExperienceI was happy with everything thank you
Thomas F | Overall ExperienceGreat place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.
Don H | Overall ExperienceFacility was clean and easy to maneuver through.
David S | Overall ExperienceThe manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.
Maggie G | Overall ExperienceVery happy with everything. Will use you again.
john e | Overall Experiencewent very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done
Sig S | First ImpressionsI was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.
Ursula F | Overall ExperienceEasy in....easy out....not one problem. Never had to worry about the goods that we were storing.
George Z | Overall ExperienceA great place to store your stuff!
Bonita S | Overall ExperienceGreat staff, super clean facilities
Daniel W | Overall Experiencethe best
Thomas M | Overall ExperienceThe facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.
Josephine S | First ImpressionsGreat customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.
Edgar H | First ImpressionsThe guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.
anna b | Overall ExperienceI liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.
Ruth A | Overall ExperienceNo comments
John O | Overall ExperienceFound it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.
Steven S | Overall Experience-
Paul B | Overall ExperienceSending this request at 1;30 in the morning was not nice
jerome l | Overall ExperienceEverybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.
tim k | Overall ExperienceThe staff was very accommodating in our storage needs. Very helpful. Thank you.
geoffrey k | Overall ExperienceThis U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care
Ronald M | Overall ExperienceNever saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.
Mark S | Overall ExperienceYOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL
TRUDY B | Overall ExperienceI used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.
Andrew M | Overall ExperienceDidn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.
JOSHUA T | Overall ExperienceNice facility and courteous service.
allan b | Overall ExperienceMove in and check out were easily facilitated
Amy L | Overall ExperienceVery easy and simple, reasonably priced.
Zach A | Overall ExperienceThank you!
RACHEL O | Overall ExperienceAwesome experience!
Rebecca C | Overall ExperienceStaff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!
Vivian T | Overall ExperienceWith so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian
Brian C | Overall ExperienceAwesome...I will use this facility again.thanks
Kara J | Overall ExperienceOnsite staff and manager made the moving experience less stressful. Really nice facility.
Brian W | Overall Experienceexcellent service
ED F | Overall ExperienceI have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!
terri s | Overall ExperienceTHEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.
Karla K | Overall ExperienceThe driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.
kathryn l | Overall ExperienceThanks!
Kevin S | Overall Experiencegreat experience
Alexander P | Overall ExperienceCaleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.
Russell W | Overall Experience