Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best UHaul location we have done business with. Excellent staff who respects the customers' time. Keep up the good work!
Orv Geick
Rating:
5.0
They were great they help me out and I ordered them only $22 I paid it off and they took me off of the nose able to ride or drive one of the trucks again so I really appreciate them for being understanding and a customer service is A1
lanikia barlow
Rating:
4.0
Customer did not leave a comment.
Gail Dory
Rating:
4.0
Nothing really, everything was fine
Tinika Johnson
Rating:
5.0
Customer did not leave a comment.
Benjamin Roberson
Rating:
5.0
Everything was great and explained thoroughly by staff.
Venus Treadwell
Rating:
5.0
Service was fast, friendly and convenient!
Naomi Hill
Rating:
5.0
Customer did not leave a comment.
kurtis hull
Rating:
5.0
The guys in this sucursal are very helpful.
I recommend this location.
Hector Briones
Rating:
5.0
The staff was pleasant and helpful and knew exactly what to do. The equipment was clean and in excellent shape. I will recommend this location and use them in the future. Jim Benge
James Benge
Rating:
4.0
Customer did not leave a comment.
stacy smith
Rating:
5.0
Customer did not leave a comment.
TERESA LEWIS
Rating:
4.0
They were very helpful, accommodating, and professional, adding a greeting and a bit of smile will be even better.
Harry Julijanto
Rating:
5.0
Customer did not leave a comment.
Robert Edmond
Rating:
3.0
I was an overall great experience! Thanks!!!!
LASHANDA WHITE
Rating:
5.0
Roseline
Roseline Demaret
Rating:
4.0
Customer did not leave a comment.
Barthony jsaint ean
Rating:
2.0
Customer did not leave a comment.
Celia Britton
Rating:
5.0
Customer did not leave a comment.
tre vionte
Rating:
5.0
Customer did not leave a comment.
shantieria reed
|
First Impressions
Rating:
5.0
Where I always go is on 62 Michigan Rd. To improve as you ask. They give excellent customer service. Awesome team. Give them a raise and show them appreciation. Thank you team on 62 Indianapolis Indiana ❤️
LINDA ADAMS
Rating:
5.0
The facility was excellent. The manager was very professional. The attendant explained everything very thoroughly.
Jim Hester
Rating:
5.0
Allison was great.
Reta Jackson
Rating:
4.0
Great customer service!
Gloria Roberts
Rating:
5.0
The staff was friendly and helpful! They answered all my questions.
Ashley Votier
Rating:
4.0
Customer did not leave a comment.
William Andrews
Rating:
1.0
Customer service was extremely poor. General manager was very impatient and rude on pick up, and at drop off I waited at the truck for 20 minutes while the GM paced around the lot while on the phone. I've rented easily more than a hundred Uhaul trucks, this was the worst experience and I will make sure not to rent from this location again.
matthew brautman
Rating:
5.0
Customer did not leave a comment.
deandra ware
Rating:
1.0
Customer did not leave a comment.
Angela Collins
Rating:
4.0
Truck got stuck in my yard in the mud 5 feet from my driveway. AAA wont touch it because it’s a rental, so I had to pay the asinine $415 fee for someone to come a hour later and take 30 seconds to pull it out.
Pretty insane and pathetic to charge people a flat rate TWENTY times the rental rate just to get your equipment out of a jam, knowing other companies won’t help. Have a tiered pricing structure for assistance like any reasonable business should.
I was also instructed to fill the truck up to a quarter tank, but was given the truck with less than 1/8th of a tank. Why am I being coerced into buying UHaul extra fuel? No thank you.
Jared Enas
Rating:
5.0
Customer did not leave a comment.
Yolanda Barajas
Rating:
5.0
I was very please. The owner informed me thoroughly, and he hooked up the U haul thoroughly. Very satisfied.
DONNA LAPADAT
Rating:
3.0
Customer did not leave a comment.
MICHAEL TOBIAS
Rating:
5.0
U guys were wonderful
BEVERLY REDMAN
Rating:
4.0
Customer did not leave a comment.
Tonya Bennett
Rating:
2.0
It is not certain that I will return to this location for certain equipment rentals? I rented a two wheel car dolly. I was told to proceed the equipment and hook up/connection assistance would arrive shortly. I waited several minutes to no avail! Aware of the procedure, I connected the car dolly to my truck myself! By this time someone made their way to my location and verified proper brake/signaling function! Upon return, an employee was annoyed at the suggestion to assist me[two of us] in the unhooking or the car dolly and pushing it no more than six feet! I am likely twice his age but I did it alone! I went inside for a printed copy of final receipt but the onsite printer was down! The ratchet mechanism for securing the wheel straps did not seem to function well for releasing the straps, needed a screwdriver to create slack to be able to remove the straps! The car dolly did appear to be relatively new otherwise?
Marvin Baker
Rating:
5.0
The individual that the store was very pleasant. Actually, she provided the best customer service have ever received at a U-Haul location. I would definitely go back to this location just because of her service.
Ryan Hoesli
Rating:
5.0
Customer did not leave a comment.
Kelly Goempel
Rating:
1.0
I would like to know why my account is being charged
Ridel Fortune
Rating:
5.0
Customer did not leave a comment.
shelia howel
Rating:
5.0
Customer did not leave a comment.
winnie dotson
Rating:
5.0
none at this time
William Barnett
Rating:
5.0
Customer did not leave a comment.
Donald Rowe
Rating:
2.0
They took Five hours to do a simple hitch install with no wiring harness needed. Seems to indicate either poor time management and/or lack of abilities.
David Boyer
Rating:
5.0
The people are nice and all trucks are clean. It was my 2nd time and I am happy with the service and hospitality.
bhasker Yellapati
Rating:
5.0
Customer did not leave a comment.
Daveta Andrews
Rating:
5.0
Easy in and out for pickup. Staff was friendly and efficient. Easy after hours return.
ROBERT SLAGLE
Rating:
5.0
Customer did not leave a comment.
Ashley Scott
Rating:
5.0
Restrooms were a mess!!!!! No toilet paper etc. Customer service could have been more pleasant. I feel as though, that if you have multiple employees on hand, then your restrooms should always be in order. Please start checking on them from time to time. But THANK THE LORD that I was able to complete my move( my storage items). Thank you for your services!
helen hubbard
Rating:
5.0
Customer did not leave a comment.
Nicole T Neal
Rating:
4.0
Customer did not leave a comment.
James Hall
Rating:
2.0
I was charged a ridiculous convenience fee and gasoline charges.
Roger Starks
Rating:
2.0
The gm has a major attitude. Told me he didn't have to rent to me. This was after an exchange of trying to give him my name, Joe, which is short for Joseph. I tried giving him my last name but he didn't want to take it. I think it is very unprofessional, when dealing with customers, which I had explained to him that my mom is the only person in this world that calls me by my full 1st name and she is no longer living. He just sat there and shook his head. I rent from uhaul numerous times a month. This is not customer service.
JOSEPH CAVALCANTE
Rating:
5.0
Customer did not leave a comment.
Donald Sanders
|
First Impressions
Rating:
1.0
I was verbally abused and physically threatened by employee “x” when returning my truck on 2/24/24. Said employee was upset I had parked “outside of the lane” whilst transferring stuff to my car, I made a comment that it “wasnt my fault other people couldn’t drive” (which I later apologized for) to no avail. Employee x had hair in braids and gold teeth and made me extremely uncomfortable, continually cussing me and threatening to “put me in my own trunk”. This is NOT acceptable!
Douglas Hamilton
Rating:
5.0
Customer did not leave a comment.
Eric Merriweather
Rating:
5.0
Customer did not leave a comment.
WILLIAM JACKSON
Rating:
5.0
Customer did not leave a comment.
Samuel Intwari
Rating:
4.0
Customer did not leave a comment.
Carly Waite
Rating:
5.0
Customer did not leave a comment.
tracey banks
Rating:
1.0
Customer did not leave a comment.
DERRICK BRADLEY
Rating:
5.0
Customer did not leave a comment.
JOHN PELYCH
Rating:
5.0
Customer did not leave a comment.
Nathan Marine
Rating:
4.0
Customer did not leave a comment.
phyllis seymour
Rating:
5.0
Great Manager, great location, and very convenient
andrea quarles
Rating:
1.0
I would absolutely not recommend this specific location because the GM was 45 min late to open his store, offered ZERO apologies, zero kindness or customer service. Holding off writing a 1 star review on google and would rather my feedback go directly to Uhaul corporate.
Eric Levitt
Rating:
3.0
Customer did not leave a comment.
Tiyon Homles
Rating:
4.0
Customer did not leave a comment.
Carl McJunkins
Rating:
2.0
Customer service horrible...
Damon Elscott
Rating:
3.0
Customer did not leave a comment.
Elvin Hoekstra
Rating:
5.0
Super helpful. Super friendly.
Douglas Conner
Rating:
5.0
Outstanding Supporting
Portray Woods
Rating:
4.0
Nothing. The customer service was great!! Good job to the team at this location!
Glen Yancy
Rating:
5.0
Keep doing what they’re currently doing!
Joseph Eke
Rating:
5.0
Customer did not leave a comment.
Cathy Wyatt
Rating:
5.0
Customer did not leave a comment.
Dan Bedillion
Rating:
5.0
Nothing it's good to me
Grover Mumford
Rating:
4.0
Customer did not leave a comment.
Renee Peterson
Rating:
4.0
Customer did not leave a comment.
Charlestine Wilson
Rating:
4.0
I’m:still waiting on my email receipt. She told me Friday that I would get a email receipt and I’m still waiting to see what my final bill was.
Wilette Alford
Rating:
5.0
Amazing experience and exactly what. I needed . Only downfall was the gas charge that was added . I had filled it up to exactly what it was when I picked it up and still got charged $80 for the fuel / service fee for them filling and I had returned it a whole day earlier than planned .. still happy with the truck and pick up / drop off though
marjorie kimble
Rating:
5.0
Great service manners
andrea quarles
Rating:
4.0
The attendant did a fantastic job. He had a line of customers building up but handled everyone efficiently and with calm and clarity.
DAVID MARTINEZ
Rating:
4.0
You need to have more staff on a Sunday morning. We had a 45 minute wait before we were helped.
natasha ifamimikomi
Rating:
5.0
AMAZING STAFF
Eboni Harris
Rating:
5.0
Customer did not leave a comment.
jamie mueller
Rating:
4.0
Be sure to do the online check in for quicker pickup.
Louis Jungheim
Rating:
3.0
Customer did not leave a comment.
IMAM WILLIAMS
Rating:
1.0
I need the general manager to call me asap.
Cawson Mathis
Rating:
4.0
Customer did not leave a comment.
Darren Huggins
Rating:
5.0
Customer did not leave a comment.
Richard Hagopian
Rating:
3.0
I rented a 10 ft truck for the $19.95 per day charge. Only had it for about 3 hours, but my final bill was over $89. I'm trying to figure out why I did not receive the $19.95 rate. Would of liked for this to be explained to me.
TIMOTHY CLARK
Rating:
5.0
Very nice employees here
Tadd Clark
Rating:
3.0
Need more staff. I had a 10:00 appointment, and it took 20 minutes to get to the counter because someone didn't show up for work to help the poor guy who was there all alone having to listen to an A hole complain.
David Talbott
Rating:
4.0
From ordering the boxes to having them delivered arose the States, it was a great experience. Everyone was friendly and helpful.
Lisa Wellman
Rating:
5.0
Employee was very personable and helpful.
David Hudelson
Rating:
5.0
Customer did not leave a comment.
MONICA CRAIG
Rating:
5.0
Antonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!
Lindsey Trostle
|
Online Move In
Rating:
5.0
Everything was smooth and quick, excellent service.
Jose Azcarrage-Molina
Rating:
4.0
Customer did not leave a comment.
Bruce Nzerem
Rating:
4.0
Customer did not leave a comment.
fred stout
Rating:
5.0
Great customer service! I highly recommend U-Haul for your moving and storage needs.
Kole Stogner
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jessica walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
arlesin murray
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lasondra Fogle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ethan Miller
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Terry Parran
|
Overall Experience
Rating:
1.0
Everyone was friendly. But they did not have any authority to fix mistakes that were made.
Steven Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felencia Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
arlesin murray
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JENNIFER DESJARLAIS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kayla Moebs
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Georgia Wathen
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Courtney Washington
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Demoryia Crisler
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Julie Gunn
|
Online Move In
Rating:
3.0
Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late.
Storage unit area had birds in there my stuff had bird feces on it.
Lois Landers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenny Parker
|
Overall Experience
Rating:
5.0
pad locks were a little tricky
KELLY BOWMAN
|
Overall Experience
Rating:
5.0
Very happy with my experience. Thanks!
Jorge Munoz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Haywood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELLY BOWMAN
|
First Impressions
Rating:
2.0
They put me through a lot of hassle that could have been avoided at the Michigan Road location.
Christy Davis
|
First Impressions
Rating:
1.0
Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.
curley gibbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rossiam orange
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pamela johnson
|
Overall Experience
Rating:
4.0
The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!
LAUREL HANSEN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Quincy Harvey
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Quincy Harvey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bryant Kyles
|
First Impressions
Rating:
5.0
Thank you
Lasha edwards
|
First Impressions
Rating:
3.0
Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service
Diana Elliott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stoney Whitson
|
Overall Experience
Rating:
5.0
My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.
Yolanda Tandy
|
Overall Experience
Rating:
5.0
Best crew ever!!
DANIEL SAUNDERS
|
Overall Experience
Rating:
3.0
More storages n size options
Deja M
|
Overall Experience
Rating:
5.0
Davion was very helpful and awsome! Thanks man much appreciated
HORIZON VASQUEZ-MCGEE
|
First Impressions
Rating:
5.0
She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again
VICKI COLEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claude Burgess
|
Overall Experience
Rating:
1.0
The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.
KENNETH Niehl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Wild
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
de jah smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donika Fitch
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
David Choate
|
Overall Experience
Rating:
5.0
The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member
AShley Sebree
|
Overall Experience
Rating:
5.0
The staff was great, very friendly and professional. All my needs were met I would definitely come back.