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Devalle BCustomer Reviews for U-Haul Moving & Storage at Michoud Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great.
Mary RI called to this location. I told him I’m late I’m gonna pay for another day and he say no. You have to bring it right now now or I’m calling police to report it is stolen The guy that when he worked there, his name, Dan he have very bad bad attitude
ADNAN AManagement was very arrogant,not helpful and very unprofessional I may give another U Hual a chance but never again at the Michoud facility. Poor choice of leadership for a professional company like U-Hual.
Maxwell M | First ImpressionsWhen James open the trunk to show me how big it was there was roaches in the truck… then when I dropped the truck off the tall ugly (inside and out) guy Donald Acox tried to double my rental fee. He had VERY POOR costumer service and spoke as if he wanted a confrontation but I didn’t give him any of my blessed energy. He needs retraining BAD & SOON
Rosetta GTerrible front desk rep. Terrible experience. Should have just used the app to book and avoid front desk encounter. Absolutely no experience renting and the front desk rep did not help or was courteous regarding explanation of rental. Honestly should of just done online instead of dealing with someone who dislikes dealing with in person customer
Jonathan PNot professional U-Haul needs to take accountability for the way the trucks are I drove 11 miles and I was charged for 22 miles I will not be returning to any location
Tasha EMr Donald gave great customer service
Jacquetta Trodent evidence
pamela c | Overall Experiencejust provide same quick courtesy service and fast pickup for customers
My NMr.Donald and staff were great.
Larry RAllow customers to review photos of the equipment if there is ever a dispute of damage to equipment. Rather than tell them that they are responsible for equipment they took possession when you knowingly did not do the walk around of the equipment with the customer and did the hook up before their arrival.
Eric AI didn’t like the way the Associte looked @ me like I was a bum or something good thing I didn’t slap her or sick ma girl on ha Bitch playing with a mofo
Albert WBetter customer service and better trucks.
Zelda WThe can of the truck was dirty when we picked it up and the worker at the pick up place was very rude and made the whole experience poor and confusing.
Jacy Ckeep same level of service
My NThe àssociate was ẞHITT6, V3RY UÑP4OFESS8OÑAL, & rather RUDE¡!!¡¡ THÀT l9ca5ion SH97LD BE CLOSED¡!!¡!
keith dI didn't rent anything from Uhaul, but they keep sending me email as though I did. I tried to respond that they have the wrong email address for their customer (who's last name is similar to mine,) but there is no way to reach them because all their automated emails are sent from an address that doesn't accept replies. If you rent from this U-Haul location, double check that they've got your email address correct!
Jamel BI called Donald regarding renting a one way 26’ truck to McComb, MS. Donald was busy and told me that he would call me back. Donald never called me back. I ended up having to do the footwork myself and renting the truck from the Tulane facility.
JULETA J | Overall ExperienceI recently decided to remove my belongings from the Michoud facility. I spoke with a worker on Saturday 10/14/23 and told him I was moving my belongings out . He said you pay for the month at the end of the month and not the beginning. I was finalizing my move out. I came th get my last thing s on Sunday and took the lock on Sunday. Monday I spoke sleigh an employee and confirmed I was finished moving out and the unit was clean and not locked. I was suppose to get a call from the manager . Tuesday morning I received a call that I was 3 days late and he would talk to the manager. Tuesday evening a received a text with a receipt of payment that I did not authorize. I am very upset I never spoke with the manager but a payment was taken without my permission. Is that how U Haul does business. I would like a call from someone explaining.
Derek D | Overall ExperienceThe Representative at the Michoud Blvd location kept giving me a hard time. I called the 800# and reserved a truck for 24 hours. I followed up with a call to confirm my reservation 2/3 days before my pickup at the Michoud Blvd location and the gentleman who answered the phone confirmed my reservations but said I could only keep the truck for 8 hours. I explained I reserved it for 24 hrs and he said I couldn’t keep it for 24 hrs (he tried to explain why I couldn’t but I didn’t understand) i asked him why would they give me 24 hours, he told me they don’t get to make decisions at his store. I told him okay and kept my reservation. I called the 800# again and the Rep confirmed that I could rent from that location 24 hrs and she put it back to 24 hours. The morning of my rental I called the 800# that morning and spoke with Kim she confirmed my reservation and that it was for 24hrs. Later that day before my pickup I received a called from UHaul the gentleman said he was calling to confirm my reservation and that I would have to return the truck by 7 am (this was the same person who told me the first time that I could only keep it for 8 hrs) I asked him why and this time he said that it was reserved for another person at 7am. I asked him why would they reserve a truck for 24 hours if it’s scheduled for someone else. He said they scheduled but they don’t know what’s going on with his store. I hung up with him and called the 800# and got Kim again. Told her this guy is telling me I can’t reserve the truck for 24 hours because it was reserved for someone at 7 am. She said it was not and told me to keep it for the 24 hours. I wasn’t confident in what she was saying because at this point I don’t know what’s going on. She told me to hold on she was calling him and came back to me and said I have the truck for 24 hours. It was a stressful time for me trying to move and then having to keep calling U-Haul to make sure I could get what I needed was unacceptable.
Kim SThe young lady that helped me was so nice and professional! She knew exactly what she was talking about
Johnny BThe office is extremely warm. No air flowing. It is cooler outside than inside the building. I would have giving 5 stars if the building wasn't so hot.
Phyllis BVery easy and very professional process and no issues with service customer service was excellent thanks so much for everything
Tonya Rnothing
Larry DCustomer service skills need to improve and when it was time to check in my truck it was not allow me to check in after hours
Charmaine bMake the dropbox noticeable and make the trucks scan detetable.
Keith RGood
Cristhian MUpon pickup the computers went down delaying our schedule. When returning the truck, the facility was opened but there were no employees there for at least 20 minutes. This location will always be a last resort.
Antia TVery good customer service.
QIANA MEverything & everyone was great I’m recommending U-HAUL to a friend who is moving in a few weeks so thanks and I hope she have the experience I had
Cynthia JClient rep and manager were expedient and helpful in getting me checked in and assisting with resolving schedule issues.
Brittney SGood
Terrell FYes, great my!
Lue P | First ImpressionsDonald is very helpful and knowledgeable
Germale E | First ImpressionsThe service was nice they were friendly and also had good customer service.
QIANA MThe truck we had was swerving from Lane to Lane all over the interstate and need a wheel alignment bad. Thanks
Constance LGreat customer service! Thanks Dennis
Ashley MEverything was fine but the gas the paperwork said that it had three quarters of tank of gas and it only had a half a tank of gas in the truck I had to put it back on three quarters of a tank when I bought it back so I feel I was ripped off out of an extra $20 of gas other than that everything was fine
MICHAEL PThank you!!!!!
Genese RDon’t book rentals an hour before the location opens. Also hire agents with better dispositions and customer service training.
Randy Sfast pickup and easy drop off thru app
My NNothing the 3 Ds are Excellent men on you all team keep up the good work from 2 years ago till now they are great
Anna CAmazing service, thank you. Is was excellent.
francisco dMy stuff started getting mildewed
Rose F | Overall Experiencefast and friendly pickup service
My NThe staff was always attentive, respectful and supportive. If ever I need storage again, I would definitely select this location.
NIKI C | Overall Experiencegood service and equipment
My NThe agents inside and outside were pleasant and willing to assist as needed. The location is remote, but that makes it all the better because it's off the beaten path and I love it.
Teneha BI called in and spoke with Donald about hitch services. He went above and beyond to get me in the next day with fast installation. Great communication skills
Dwight GGreat place!
Jonathan K | First ImpressionsThe guy who checked me in had a bad attitude
tierra AThe truck broke down and Brentwood, TN was only the drop off location because that is where the truck had to be towed! I had to pay for people to move my furniture from one truck to the other and I have still not been reimbursed for this
Leslie THad a bad trailer the car fell off while unloading it
Perry aconsidering i brought back the trailer i rented for a full day use after only 1 hour because i could not use it (ramp was not wide enough) and was told i would be getting a refund when the manager returned to the office, yet didn't get one. i would maybe not lie to potential future customers, to which i, and everyone i know, will not be.
Nicholas LBad customer service
Ellishia MVery Nice Manager. He always helpful. Great Job!
Sylvia K | Overall ExperienceOur storage experience was excellent! Thanks so much. You are appreciated!!🤗
diedra w | Overall ExperienceCxxxccc
Karen G | First ImpressionsThere was excellent because the staff was helpfull
Melinda T | First ImpressionsVery helpful
JERMAIN W | First ImpressionsVery friendly
Eddison J | Overall ExperienceThe units are advertised as climate control but there was a leak in our unit. Our belongings were not only soiled with water but rodents got access to the unit. There was feces every where.
carlos s | Overall ExperienceGreat store, great service with helpful and friendly staff!!!
marquita s | Overall ExperienceStaff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.
Jerome A | Overall ExperienceThe location is kind of far out there but it was clean and decent
Deanna F | Overall ExperienceVery poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.
Janathan P | Overall ExperienceI appreciate administration the manager of the Michaud location for their understanding and patients
heath b | Overall ExperienceThe staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt
klydeitta D | First ImpressionsI was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.
TAMEKA W | First ImpressionsThanks for your help and I appreciate it 😊
Sharon K | Overall ExperienceMr Alan was great to work with I really appreciate everything.
Dana N | Overall ExperienceYour associate wasn’t prepared for reservations it was a bit trying but he completed transaction
heath b | First ImpressionsAlvin and Albert were professional in all the contacts with both of them. God job!
Janet B | Overall ExperienceThanx for everything
ANDREW P | Overall ExperienceThe agent was very helpful and courteous. Great customer service!
Janet B | First ImpressionsNo comment
Crystal R | Overall ExperienceThanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Thanks
ALVEREZ S | ReservationThe Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.
Maranda B | ReservationMs Lisa is amazing she was such great help and so was the other staff members
jeannice m | Overall ExperienceThe employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...
Sophia F | ReservationThe staff was helpful and friendly.
Hong P | Overall ExperienceI just wished I could’ve picked up my truck from the same place where my unit was located
ALEXIS D | Overall Experience