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Mustafa Rasheed | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Mile High Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Lady "owner" was very helpful. Walked me through he online checking process and answered all of my questions.
Jon AlbrechtThe app is not working as expected. It has general bugs and is hard to load my account or the reservation. But at the moment that you really need it, it is just not functioning - getting the truck and starting your day. Then, the stuff is needed, and it takes a really long time.
Omer ShacharNot a thing.
john gillespieTruck was not there like guaranteed. Then the next day the dolly’s and blankets were missing. Terrible experience.
Matthew PeresNew person at the front desk that wants to be there.
Jule RichI feel the mileage was off and I didn't need the insurance.I paid about a hundred dollars more than I expected to pay 😔
Michaeleen DreilingWe were charged $40 for an extra day THAT WE DID NOT USE OR ASK FOR. we asked to turn it in a little late (>2 hours) and ended up turning it in an hour early. Not sure why we had an extra charge for another day. That was the only negative about our experience with uhaul.
Jacob BrunnerMy recent U-Haul rental experience was a testament to the importance of stellar customer service in the midst of operational chaos. From the outset, the process was beleaguered with technical difficulties that significantly disrupted my plans. Attempting to utilize the U-Haul app for check-in proved futile, as it was plagued with issues. Compounding the frustration, the company's systems appeared to be down, leaving me stranded in a limbo of uncertainty. With a tight timeline looming over my head, each passing minute felt increasingly critical. My rental was delayed for an entire hour, a significant setback that threatened to derail my schedule entirely. However, amidst this turbulence, a beacon of hope emerged in the form of Sarai, the check-in attendant. Her approach to customer service was nothing short of extraordinary. With patience, empathy, and a problem-solving mindset, Sarai went above and beyond to mitigate the issues at hand. Her efforts were a stark contrast to the technical failures I was facing and highlighted the irreplaceable value of human interaction in the digital age. Sarai's commitment to assisting customers was evident in every action she took. Despite the systemic failures that could have easily led to a negative customer experience, her professionalism and dedication transformed the situation. It was through her intervention that I remained a U-Haul customer that day; otherwise, I would have canceled my truck rental in favor of an alternative provider, such as Penske. This experience underscored a crucial lesson: technology, for all its benefits, cannot replace the nuanced understanding and compassionate touch of excellent customer service personnel like Sarai. In a world that increasingly leans toward automation and self-service, individuals like her remind us of the value of human connection and the impact it can have on customer loyalty. In conclusion, while my latest U-Haul experience started as a frustrating ordeal due to technical malfunctions, it was salvaged by the exceptional service provided by Sarai. Her efforts not only alleviated the immediate issues but also left a lasting positive impression that will influence my future choices. Companies should take note of the power of their customer service representatives, as they can truly make or break the customer experience.
Bryan BarnesThe lady at the desk was extremely apathetic and not helpful at all. facilities were fine.
Conor ByrtRico was helpful
ERIC LOPEZThis uhaul facility was great they were really helpful and easy to work with I would say if you need a uhaul go here and get the same type of service I got thanks uhaul for making it easy and the assistant store manager was great she really knows her stuff thank you for being so understanding
ZEDRICK DEMPSEYUpdate your software to accurately figure out where to drop the vehicle.
SCOTT LARSONHave dome gas in the tank. The truck was on empty and I had to put $20 in it before I traveled 3 miles to my apartment. I almost ran out of gas. I was told it had 1/4 tank. It was in empty the moment I left the lit
Paul CasaceilI had a great experience, only issues i had was minor inconveniences when i first moved in. the building and security system are a bit confusing at first but once you visit a couple times its super easy!
Jessica Gambaccini | Overall ExperienceBetter sinage. I drove past the location . The staff were very helpful and Professional.
Jack KosteleckyPlease call me asap so I can explain how terrible this rental was.
Daniel TsiperovichThe drop off experience was very good. The checkin experience was not very pleasant. The rep was not very friendly. Said our truck CXXXXX was in the lot across the street with the keys already in it. The lot was full of various trucks. The rep did not enjoy her work!
Brian PickeringTruck had an empty gas tank and they charged my card twice
gabriel purvisDeanion tried to threaten me thinking I had the intention to live in the unit. This not being true left egg on his face. Stop using steroids dude and your rage issues will go away.
Frank HelisekNothing specific about this location it I will reconsider using UHaul in the future. I’ve rented from UHaul frequently but this time when I showed up it was a major ordeal to get my truck. Since I was out of state, they apparently require either your passport and license (originals, no photo) or they have to call 3 people you provide, speak to them directly and verify they know you. THAT’S INSANE. Of course I did not have my passport with me so I had to track down 3 people in the middle of the workday who would accept a phone call from an 800 number to talk with someone from UHaul. It took 45 minutes to get all that done. When I asked how I was supposed to know that, they said it was in the email they sent for my confirmation. I did find it in the email, but it was buried at the bottom. And as I noted, I’ve rented frequently from UHaul so once I saw a confirmation email, I did not read through in full detail for these crazy requirements. If UHaul wants people to jump through hoops if renting from out of state, they need to make the renter much better aware ahead of time. It was an awful customer experience
Stephen DeAngelisDropoed off after hours so i cannot comment much
Lisa ParkerI went to pickup my truck 30 minutes early. I did not get my truck until 30 minutes after my appointment. My movers came on time so I paid them for 30 minutes they weren't moving my stuff. I am really upset that Uhaul does not care about its customers' time. You really should have more employees working if you know Saturday morning is busy. I am extremely disappointed.
Jarred ArmijoUpon arriving here, the approach was very bad from the girls. Very rude sets of girls, with very poor customer service. After they broke the trailer or whatever they have done to it while taking it off the truck, I wasn’t present there while they were detaching it from the truck because I went to park my car, and upon arriving back from parking my car, they started asking me dumb questions if I know when something happened to the trailer, I asked her what does does she mean? Does the trailer look like it hit something or something hit it? Then she said while I was turning, the trailer might have damaged because I was turning. I asked her is it possible to drive over 18 hours without turning? And if you think turning might have affected your trailer head, how is that suppose to be my business? Then she just kept ranting and stating she will fill out a damage form or whatever nonsense she was saying, yelling and talking in a mannerless way. Very bad U-Haul place to go to, with bad atmosphere. Not a conducive store to get anything done because the employees there especially those girls are full of bad energy and attitude. They don’t know how to talk and they will also forcefully impose something they have destroyed with their hands on you stylishly. After they had damaged their own trailer while detaching it, they were trying to impose it on me. Go to a better store where they will respect you as a customer that has paid them a huge amount of money and don’t go to this location. I don’t even think those girls realized without my payment as a U-Haul customer, they will be able to work there and make ends meat. Yet they don’t have a simple customer service attitude. Nonsense. I promise you, you will end up in court if you try any nonsense trying to impose your damaged trailer that you have damage with your hand on me.
Kay ObeUpon arriving here, the approach was very bad from the girls. Very rude sets of girls, with very poor customer service. After they broke the trailer or whatever they have done to it while taking it off the truck, I wasn’t present there while they were detaching it from the truck because I went to park my car, and upon arriving back from parking my car, they started asking me dumb questions if I know when something happened to the trailer, I asked her what does does she mean? Does the trailer look like it hit something or something hit it? Then she said while I was turning, the trailer might have damaged because I was turning. I asked her is it possible to drive over 18 hours without turning? And if you think turning might have affected your trailer head, how is that suppose to be my business? Then she just kept ranting and stating she will fill out a damage form or whatever nonsense she was saying, yelling and talking in a mannerless way. Very bad U-Haul place to go to, with bad atmosphere. Not a conducive store to get anything done because the employees there especially those girls are full of bad energy and attitude. They don’t know how to talk and they will also forcefully impose something they have destroyed with their hands on you stylishly. After they had damaged their own trailer while detaching it, they were trying to impose it on me. Go to a better store where they will respect you as a customer that has paid them a huge amount of money and don’t go to this location. I don’t even think those girls realized without my payment as a U-Haul customer, they will be able to work there and make ends meat. Yet they don’t have a simple customer service attitude. Nonsense. I promise you, you will end up in court if you try any nonsense trying to impose your damaged trailer that you have damage with your hand on me.
Kay ObeQuick, easy, friendly dropoff.
janice RechOver charged Me alot
Lila ArborVery good customer service!!
Damian FrederickCheck in staff was rude and standoffish, they clearly hate their jobs and have no interest in providing and level of customer service. The truck was covered in snow and no one cleared the windshield. I will never use this location again
William FunkReturn was a much better experience. However, found during our trip the windshield wiper blades were next to nonexistent and useless when needed again should be part of the return and delivery checklist by U-Haul employees.
Mary KirkThe in person service was so understanding and efficient! I felt safe to ask questions and receive help when the app crashed TWICE! Once when checking out and once when bringing the equipment back. It is the middle of a winter freeze and it is so unprofessional to just wait for a stalling app when I could be serviced by wonderful employees.
Joi JacksonNo concerns - it was easy to find and quick!
Marc BinghamQuick efficient return. Staff was friendly and helpful.
Marshall sheltonStood for 20 min to ck in and only one clerk available
Dennis HunterI tried filling out the after hours drop off and it would drop photos when I was trying to upload them. I didn’t even get to upload all of them because it just closed itself out and said I finished it.
Salem MochowStaff was attentive, professional, and friendly.
Monty MontemayorGreat customer service. Easy drop off.
Dean HintonI was charged for fuel even though I put it there till the required amount.
anton pankinLove the people and love the old building. I was sorry to leave, but needed something closer to home for request visits.
TAMARA BRADY | Overall Experiencebest uhaul location, top notch always when i need them!!! :) ryan
Ryan FletterClosed during normal business hours. Got TOTALLY SCREWWED BY AGENT. CANCELED MY FUCKING RESERVATION ON THE SAY OF THE MOVE@!!!!!!!!!!!!! THIS FUCKING COMPANY NEEDS TO GO BANKRUPT!!!!!!!!!!!!!!!! PUT ME IN A HORRIBLE POSITIIN AND HAVE TO PAY ADDITIONAL $200 plus $140 just to move my shit ... I'm calling corporate AND THE BETTER BUSINESS BUREAU!!!!!!!!!!!
Janelle MerriamI was told if I brought a trailer down from billings on my dime I wouldn't get charged anything for being over mileage. Well I got charged.
Christine HoldenGentleman associate was very kind and professional. My card didn’t work at first had to run to the bank came back he was very kind about it not bothered @ all . Definitely appreciated it Will recommend this location to anyone who needs it . Thank you
sandra valdiviaMy phone wouldn't connect to you contract program. The person at the disk took a picture - front and back - of my ID on her phone. This makes me very unconfortable. These types of ID captures remain on the web until the next breach. You should make a photocopy and destroy it when the vehicle is returned. It's not perfect, but it is not an immediate uplaod of private, identity information.
Dean PrigelemierRented twice in two weeks. Both vehicles had transmission issues and customer service can care less!
Patricia PetrowThe staff was not friendly
Stephanie SimmonsThey treated me with respect and took care of me
Robert FiskWorst rental customer experience of my entire life.
Nicholas RonanLeft electric hookup hanging and dragging on road.
Sara PhillipsTransmission was horrible. No customer service
Karl PetrowThis was The worst experience I have ever had,the employee security took a swing at me because the elevator broke down and when I complained he took a swing
mark fulham | Overall ExperienceI was over charged for mileage. I drove 5.7 miles but was charged for 69. I tried to correct it immediately upon returning the truck but I was told that a manger had to do it and would reach out to me the next day. I was given a business card to reach out to if I didn’t hear from anyone. After several phone calls to the store I didn’t hear from anyone. I also sent several text messages to the store manager and never heard back. I finally got the store manager on the phone - he said he’d look into it and call back but also never did. I finally reached out to the national office and was told they couldn’t do anything because I didn’t take a picture before I left the lot. When I rented the truck, I never received any paper work or anything that stated the mileage. I’m not trying to take money from U-Haul - I’ve spent over $3500 with U-Haul in the past three weeks. I just want to pay my fair share of my rental and not for the mistake someone made noting the mileage on the truck.
VALERIE REIVESThe staff was so amazing and helpful, loved my experience
APRIL GARZA | First ImpressionsO issues
Dana LaessleThe man and woman working had bad attitudes and refused service to us. The truck had a tear in the seat, an engine light on and dents on every side. Bumper er was barely hanging on: had 1/4 of a tank and needed to be filled before making it to first destinations
daniel MckinnonIt was not disclosed we would have to walk up stairs, which was inconvenient having to move couches, beds, etc. there are no clear signs for where the 4th floor is.
Karen Juengling | Online Move InShoutout to the two people who helped me get situated and moved in on 10/16.
Jonathan Casto | Online Move InOur move in process was quick and painless. I asked an employee inside which entrance would be closest to my unit and she was polite and helpful.
Rachel Ford | Online Move InFacility is really dirty and unclean. Needs some love. And the staff is pretty much useless.
Patrick Smith | Overall ExperienceFound multiple mice in my belongings. Chicken wire above storage was broken and open to animals.
AMBER ROSEMAN | Overall ExperienceNever had any problems in the 3 years I had this storage unit. Thank you.
Leslie Gallegos | Overall ExperienceYou sent me the link to review 4 times a day even after I opted out. Now stop
Nicholas Lanspa | Overall ExperienceEverything was great overall. My only issue was the location and difficulty I had loading and unloading my things through a door on the side of the street.
Megan Breckenridge | Overall ExperienceYour staff shines! Very helpful and friendly.
Judith Tannehill | First ImpressionsStaff neglected to let us know that the storage unit was on the top floor with no elevator access. they were reluctant to be helpful upon check-in overall. It's pretty simple, common sense to let customers know ahead of time where they should plan for major hurdles (eg. having to walk their stuff up to the fourth floor)
Amy Panameno | First ImpressionsPoor parking, location, and convenience. Also bad experience with renting van.
Jelden James Arcilla | Overall ExperienceUnloading and getting to my storage unit was a bit confusing at first, but one of the staff members gave me a map which helped and everything worked out great.
Jessica Gambaccini | First ImpressionsAppreciate your time
Delena Thornton | First ImpressionsPerfect and fit our need and easily accessible.
Paul Johnson | Overall Experiencehave had better uhauls over priced and glad ive choose elsewhere thanks though
Devyian Christianson | Overall ExperienceIn helping me pick a location they sent me to one that is quite a ways for me. It's also an inconvenient location with a lack of parking and having to haul everything up 3 stories and then all the way back to the back corner
Amber Hilbert | Online Move InCharity turned a debacle of a move into something I could deal with and without her professionalism, forward thinking, and compassion I would have had a 100 times bigger mess on my hands. She can run logistics ina high level and I appreciate that. When I came to check into storage finally Samantha handled my ridiculously last minute and chaotic situation with calm and went over and above the normal customer service I have been used to to make me feel prepared with plenty of space for my families things. Give these ladies a raise!! Thank you again mile high U-Haul team
Erik Santus | First ImpressionsAlways friendly staff. Never any concerns
kyle ferry | Overall ExperienceThe heat on the second floor was a bit much.
kathy trujillo | Overall ExperienceEverything was good aside from being on the 4th floor that the elevator doesn’t reach. Had to haul things up a dozen steps to my unit.
ROBERT EARLEY | Overall ExperienceI am so happy I moved from Extra Space to this Uhaul location. I look forward to being a long time customer.
TAMARA BRADY | First ImpressionsHonestly, if it weren't for the incredibly friendly and helpful staff, this would have been the worst Uhaul facility I have visited. Move in with a trailer was extremely difficult having to park across the street in the rental lot of move everything across. While it clearly wasn't Uhaul's fault, moving in during a Broncos game was a bit of a challenge. Not quite sure how it was approved but the elevator doesn't access all of the storage floors? Not sure if that is apparent when a tenant reserves their unit. The larger units are chain link fence with fairly flimsy looking locks, unlike the light-gauge metal partitions I have seen in all other facilities. The rat traps inside the units while serving a presumed purpose, were not particularly reassuring about the quality of the facility.
Colin Mitchell | First ImpressionsThe staff was super helpful and friendly~ even after dealing with people who packed away their manners in the same box the truck keys are in! Nicest staff ever! Thank you!
SUZANNE MILLER | First ImpressionsEverything was fine but I was disappointed in the price I'm paying relative to the storage unit.
JORGE GONZALEZ | Overall ExperienceWe waited five hours because of a mistake that their representatives made and they would not accommodate us. It is 46 degrees and we have to sleep in the parking lot because one of their front desk attendants told me I had 24 hour access and they did not add it to my account! I have a sick wife my mother and three little brothers with me we are moving to Houston from Denver Colorado and we had to sleep in their parking lot overnight and nothing was done! I cannot believe this!
clinton tates | First ImpressionsThe only issue I ran into was dealing with traffic from a broncos game. It was manageable though
Tonya Rucker | Overall ExperienceI came from California after a 18 hours drive and when I got there the workers were leaving and would not wait ,they gave me the wrong access code to get in and I was stuck in Colorado with all my stuff,so I had to spend $110 to get a motel room, lucky my stuff didn't get stolen the next day the owner was nice and helpful but it was a little bit to late for that
mark fulham | First ImpressionsKey pad was broken so had to have front desk open door for us. Need to fix key pad so we can enter when office is closed.
Renee Adams | Online Move InEasy, accessible and good staff
Natalie Warren | Overall ExperienceI suggest having more than one elevator.. hard to move when others are using as it gets stuck on that floor Suggest having more than one loading dock
PATRICIA MARGETTS | Overall ExperienceMy mattress, desk, and other items were ruined at this facility. I only stored my stuff here because UHAUL gave me a free month, which ended up costing me much more money than I would've incurred if I didn't take the deal. My items ended up taking water and molding over in my storage unit. Unhappy with UHAUL.
William Clifton | Overall ExperienceVery impressed with U-Haul overall but some franchisees are not as good as others. Mile High Station was disappointing compared to previous experiences over the year. Units have no lights which is crazy. Was given a BS excuse that it's a fire hazard... yet there are lights in the units and functional ones outside. Entrance to the units has a large step instead of a ramp that can be rolled up on... Staff was not near as courteous. They probably tire of having to lie to customers as to why there are no lights.
Joel Peterson | Online Move InWe arrived after hauling a load across country and to our surprise we were assigned a storage unit that would have required us to move all of our furniture up a flight of stairs to our unit. When we asked for a more convenient option, they had to assign us to a unit that was a 10-minute drive away. Once we arrived to that unit we were unable to move in because in the entire storage facility there is one unloading parking space. After we were finally able to load our furniture, we quickly realized that the storage unit RECOMMENDED by your company for a 2 bedroom apartment was not big enough for our stuff and had to throw away hundreds of dollars worth of furniture. The literal only positive of the experience was the fact that we get a free month since we rented a truck for our move. That being said, I will never book a storage unit through your company again due to this awful transparency and misleading messaging.
Joseph Merklin | First ImpressionsUhaul has been disappointing over and over again. I paid for a climate controlled unit as requested. What I received was a unit on the 3rd floor that was NOT climate controlled. When I went down to speak to someone at the desk, I was told it IS climate controlled however that specific area (that was noticeably warmer) was having issues with the AC but they were aware and they would have someone look at it. If that’s the case, why are you putting anyone who paid for climate control in an area that currently is not climate controlled. At this point after driving all the way from FL to Denver, I just wanted to get everything into storage so I could be done with my 5 day trip. Just overall so disappointing. I will never use Uhaul for anything again.
Andrew Griffith | First ImpressionsThe unit was dark and dingy. My unit was advertised as being 8 feet high. It was just barely over 6 feet high.
Kenneth Thomsen | Overall ExperienceThe facility was not convenient to use. No call button for the elevator. Loading and unloading area is very hard to navigate. Lack of professional assistance.
Eric Young | Online Move InNone
WILLIAM TAYLOR | First ImpressionsIt's was great but the hours of not being able to enter anytime were not fair especially for people that worked odd ball hours
jolene reinhart | Overall ExperienceI will send a separate email.
Zrebric Humphrey | Overall ExperienceThe lady at the front desk was very knowledgable and friendly
Angelina Williams | Overall ExperienceExcellent service. Thank you.
David Palato | First ImpressionsAwful experience. Never again.
Emerson Spiller | Overall ExperienceThank you for the opportunity, not certain why slowly price increase for monthly storage?
DANNIE YOUNG | Overall ExperienceWorst facility. hard to access, elevator, you had to walk up 3 flight of stairs to go back down to the first level, cramped feeling. I walked away and didn't complete my reservation. Storage units didn't have retractable doors.
Chris Nelson | First ImpressionsWhen I first attained the storage, The young lady was not polite and offered no information whatsoever. Now they close my contract when I went to the office three young people were sitting there were very polite and attentive to my needs. How many things in storage is lake Winnie hotel it’s not your home your lungs are not with you so you feel uncomfortable, that should be one of the main points in a storage facility. That we feel comfortable with leaving our items
Armando A Salazar | Overall ExperienceI was very pleased with the friendly staff. The facility was clean and well lit. The only improvement the facility can make is to have more moving carts available.
GINA YARRISH | Overall ExperienceParking convenient to loading and unloading was difficult. The garage bay was never available when I needed it and it seemed that the vehicles that were in it were not actively loading or unloading. They were just parked there.
Bruce Bean | Overall ExperienceThe staff is always great and super helpful.
BRYAN WURST | First ImpressionsCustomer service completely disrespectful and rude.
christopher alexander | Overall ExperienceGreat
JESUS LOERA | Overall ExperienceDiego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.
Dustin Beall | Overall ExperienceEasy to setup and staff was exceptional focusing on the customer.
Paul Johnson | First ImpressionsThe owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.
minerva torres | Overall ExperienceDidn’t really give instructions on drop off of u-haul
GABRIEL ROSADO | First ImpressionsGood. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.
Kourtney Whiteley | Overall ExperienceThe facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.
Bruce Bean | First ImpressionsOnce the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. Thanks!
valorie vigil | First ImpressionsThe first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.
Armando A Salazar | First ImpressionsMy property came up missing from my unit, druggies hanging around, rude staff, staff violated contract
David McGuire | Overall ExperienceCheck in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.
Charlotte Coles | Overall ExperienceThe staff, especially Adrian, was very helpful.
sean mandel | Online Move InOverall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.
Nicholas Golden | Overall ExperienceWe reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.
Andrew fisher | Overall ExperienceWas still charged after cleaning out the storage
Jessica Gordon | Overall ExperienceThey very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CA
henry hoffman | Overall ExperienceWhen we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.
Travis mitchell | Overall ExperienceGreat experience. Sam was very helpful and courteous at check-in.
Patricia Burbano | Overall ExperienceMy Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn’t work or they just didn’t care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn’t making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn’t pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I’ll write down peoples names, they couldn’t give me an identification number or obviously the last name so I would say “hey I talked to Karen from corporate” “Oh OK will wait for those notes to show up in our system” next day talk to a new employee, explain what happened. “we don’t have a Karen here” I understand you don’t have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you’d fix it and she left notes.” And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn’t even next off a couple hundred bucks. For everything we’d been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn’t get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let’s just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that’s fine. But if you’ve never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn’t for me everywhere else was just amazing.
Ray Langlis | Overall ExperienceNice people and very clean
Vince Byrne | Overall ExperienceI had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.
Christine Styx | Overall ExperienceI would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.
ANDREW WORCESTER | Overall ExperienceLady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn’t start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10’ X 5’. It was much smaller. The door was around 32”. No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.
Michael Schollmeier | First ImpressionsVery friendly staff
Andreas Burkhardt | First ImpressionsNickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."
ANDREW WORCESTER | First ImpressionsThere was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.
Bradley Gysin | First ImpressionsVery helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.
Daniel Salpietra | First ImpressionsElevator were locked had to carry all my stuff up and down the stairs
Shandel Archibeque | Online Move InWe had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.
Damien Bloodworth | First ImpressionsI had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental location
Vince Byrne | First ImpressionsEveryone throughout the process was very helpful and friendly
kyle ferry | First ImpressionsThe staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.
PAMELA CLEWIS | First ImpressionsEasy move in. Friendly and helpful staff.
Cindy Villescas | Overall ExperienceEveryone could not have been more helpful and friendly.
Glenn Pollak | Overall ExperienceThank you for the support during uncertain times. :)
STEPHANIE HAZELTON | Overall ExperienceI had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.
John Arnold | First ImpressionsWith a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)
Jonathon Day | Overall ExperienceI rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.
ROSSI GUILIANI | First ImpressionsVery nice and helpful 👍🏽
rita watkins | First ImpressionsThanks !
Gilbert Quintanilla | Overall ExperienceAlthough staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.
angela hopf | First ImpressionsI’ve never experienced a customer journey as overtly unacceptable as this one. I could provide a full scroll of details but I’d imagine it’s already been posted by previous one-time customers and this uhaul location does not deserve the feedback for improvement. *If anyone from HQ is reading this post, do your org a solid and pay a visit to this brand-enhancing gem.
Evan Barefoot | Overall ExperienceMy order was canceled for my truck because i was there at 3pm instead of 1pm. I was told this was a loose time table and no one even called me before cancelling it to see if i was just running late. I didn’t know it was cancelled until i got there-luckily they were able to still give me another truck-but i thought that was a big turn off from the start. I also wasn’t happy that when i called prior to booking the truck/storage unit regarding the 1 month free rent that i was told absolutely nothing about purchasing insurance or a circle lock-which i would’ve looked into prior to arriving for my pick up yesterday. Then, after spending 20 mins rebooking everything, we were told our truck was in row P...which had no keys. They then looked for the keys for 15 mins before giving us a different truck. We returned that truck at 6:45pm last night and I watched the workers drive it away after telling us our gas mileage and approving that the tank was refilled. I then received a call yesterday saying they couldn’t find the keys. Seems like a lot of lack of communication and it ultimately ate up 45 mins of time we could’ve been moving.
Nicole Carroll | First ImpressionsIt smelled strongly of weed in the facility which was weird, not sure where that came from. It said it was a max security facility but it was really easy for anyone to walk into the garage. Also the facility itself was really janky compared to other similarly priced storage facilities I have used - the floors were awful and uneven so super hard to push the carts, and I was surprised that we had a chain storage unit instead of a walled in one, it makes me more nervous that someone will try to break in because they can see what is in the unit. Also the way the unit door locked there is still a large gap between the door and door frame even when locked as tightly as possible with a chain. Can't complain too much though because got a free month
Joshua Altabet | First ImpressionsI rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.
Kenneth Thomsen | First Impressionsgreat customer service
david chen | Overall ExperienceOnly downsides were that the elevator didn't go up to the 4th floor & theres only 1 loading area so we had to wait over an hour sometimes for other people to finish.
maria cantu | Overall ExperienceEverything was great, little problem with the elevator while putting things in storage. The girl at the front desk was rude and not helpful whatsoever. But the elevator was fixed and we finished.
Duane Schneider | First ImpressionsVery prompt and courteous
Robert Engel | First ImpressionsThank you!
MELISSA HAENCHEN | Overall ExperienceThis location is hard to access and there's nowhere to park.there's very limited space where you can load and unload your belongings. The staff was okay however not the most friendliest place.
Aaron Shultz | Overall ExperienceI rented the storage unit on Friday 12/13 so I can have access after-hours on Sunday 12/15. The storage facility put a lock on the door and I wasted money for hired help
Gabriel Moreno | First ImpressionsHonestly, U-Haul has a great storage facility. BUT they are almost three times more expensive than other storage facilities that offer the same amenities. That's the only reason I don't recommend them
Madison Ross | Overall ExperienceEverything was outstanding!
Gantt Neathery | Overall ExperienceWasted time and energy. Did not make sure my family could fit our belongings into the storage
Jadine Hicks | Overall ExperienceTony is amazing! He was so helpful! Willing to go out his way too please customers. Thank you so much for everything. I forgot the girls name but she was a big help too!
Stacie Reed | First ImpressionsFirst they forgot to charge my card forcthrv
Weston Williams | Overall ExperienceAfter 3 months all my stuff was covered in rat droppings.
Tim Funk | Overall ExperienceThere are stairs everywhere instead of ramps,making my move so much worse/inconvenient having to drag heavy items up and down stairs.Also,it was probably 100 degrees which made it even more miserable
ashley sandvig | Overall ExperienceManager of this facility is very rude. Condescending on the phone and attacks any unhappy customer. Numerous homeless people come in the open bay door all day long and use restrooms and sleep.
David Cleveland | Overall ExperienceThe service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.
rick diaz | First ImpressionsForgot to charge our rental truck gave us keys and almost got us arrested for grand theft auto because uhal reported the truck stolen, was surrounded by cops at gunpoint. Cost us so much money and ti
Weston Williams | First ImpressionsGreat place, clean and protected by many cameras.
Robert Pacheco | First Impressions👍
Corey Alvis | Overall ExperienceI have nothing bad to say about this place. Every body was nice, helpful and know what they were doing. Most importantly nobody was rude nor was acting uninterested in what i sayed or asked.
Nejc Spiljak | First ImpressionsThe unit had not been cleaned or swept out at arrival and had saw dust or similar appearance all over. When items were removed from unit we were asked to sweep unit out which clearly wasn’t done prior
susan walker | Overall ExperienceCost and location was ideal
Chris Atencio | Overall ExperienceThe trail performed as expected. However, I had to wait for an hour and a half at a Uhaul facility until five calls later, including hangups, I was told to go to a different facility.
Rogelio Hernandez | First ImpressionsThis storage facility provided us with a convenient location to keep our extra household goods during a period of transition.
Thomas Blyth | Overall ExperienceMoved from Tennessee to Colorado. After our 31 hour drive, we go to return the truck and were solicited for money by Paul Sanchez, then he yelled at us for not giving him anything. It was real weird.
megan love | Overall ExperienceThis location staff bothers the emergency contacts by calling them even if you miss a single call from them even if it is not an emergency. First they don't do the right thing. greedy staff!
jitendra surwade | Overall ExperienceThank you for everything happy hoildays from antrion Kennedy bye
antrion kennedy | Overall ExperienceGood
John Lloyd | Overall ExperienceThank you so much for all the help over the last few weeks ! The free month of storage was amazing !!!!
Carey Eggen | Overall ExperienceGood service.
Jonathan Zabin | Overall ExperienceAwesome
Katrina Gilg | ReservationVery long lines both times I came in, not enough staff working the front desk. The elevator for the storage rooms only goes to the 3rd floor so I had to climb steps to move into my 4th floor room.
Kirsten Skov | ReservationI never stayed there. I called and cancelled this order over the phone and also online multiple times and I still received this survey. There is something wrong with your reservation system.
Shannon Sigmund | ReservationThank you so much to Aaron Ybarra for all you help. He was very helpful in finding just the right storage unit for my needs.
Paula Thomas | Overall ExperienceGreat facility, friendly service
william brennan | ReservationVery nice staff to work with. Very helpful
Andrea Hazelton | Overall ExperienceBad place to store (we got floated), moved to another place far from entrance and made us pay the same $$$. Bad elevator system Bad customer service at the location and online, so hard to talk to so
teresa gomez | Overall ExperienceI had my storage here for almost a year, and used these trucks to move. I never had any problems with my storage. My recent moving out experience was streamlined and excellent. Great service.
Jennifer Roberts | Overall ExperienceCustomer service was good but each phone calls had me waiting 10 minutes+. Other than that the process was smooth.
Son Phan | ReservationParking around the building is extremely limited. Other than that, we had a great experience with the Mile High Station location.
Rebekah Gallegos | Overall ExperienceWango Bango.
KYLE JOHNSTON | Overall ExperienceI enjoyed my experience at Mile High Uhaul.
Amanda Davidson | Overall ExperienceGreat service. Personal were fantastic to work with at both source and destination locations. Thanks!
David Devanna | Overall ExperienceSorry I had to leave, too far from home and I found a unit in my complex for less money. These are the only reasons I left.
John Young | Overall Experienceok
WARREN SPEED | Overall Experience