Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Since I reserved my truck, uhaul has sent me 5 emails in 24hrs. Its too many and a bit obnoxious.
Brian LaFata
Rating:
5.0
Customer did not leave a comment.
Brian Fortin
Rating:
5.0
Great location. Very nice and friendly staff.
CLAUDIA JORGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Neago
Rating:
5.0
Customer did not leave a comment.
John Flisk
Rating:
5.0
Customer did not leave a comment.
David Kramer
Rating:
5.0
Staff there is so friendly helpful and knowledgeable.
Johnny Ashley
|
Overall Experience
Rating:
4.0
Dropped off after hours.
Greg Sosby
Rating:
5.0
Customer did not leave a comment.
Cameron Roesel
Rating:
5.0
Customer did not leave a comment.
RICHARD DE GAETANO
Rating:
5.0
Customer did not leave a comment.
Craig Neago
Rating:
5.0
This was my first time renting a “pick up truck” from U-Haul. The staff was warm and friendly. In return, I left 2 pieces of lumber in the truck. When I went back, they helped me load those into my car!
Jill Binggeli
Rating:
5.0
Customer did not leave a comment.
harold siekbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie Jewell
Rating:
4.0
Process of scanning in driver's licenses was very slow.
Bradley Turner
Rating:
5.0
Customer did not leave a comment.
Michelle Askren
Rating:
5.0
Customer did not leave a comment.
Randall Nagle
Rating:
5.0
Customer did not leave a comment.
Mitzie Merrick
Rating:
5.0
Customer did not leave a comment.
Angela Campbell
Rating:
5.0
The process was very easy
Judy Stewart
|
First Impressions
Rating:
5.0
Dakota was very knowledgeable and helpful
chris honican
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mark caudill
Rating:
5.0
Customer did not leave a comment.
Brad Bolton
Rating:
5.0
Customer did not leave a comment.
John Overwine
Rating:
4.0
My receipt was not sent to me. I had to call for it.
harry ohnmeis
Rating:
5.0
They were fast, friendly, courteous and easy towork with!
Geoffrey Base-Smith
Rating:
5.0
Customer did not leave a comment.
Christine Royer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill Luning
Rating:
5.0
Customer did not leave a comment.
Nicole Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt Lilly
Rating:
5.0
Customer did not leave a comment.
toni tometich
Rating:
5.0
Customer did not leave a comment.
Tim Langdon
Rating:
5.0
Customer did not leave a comment.
Frances Cate
Rating:
2.0
Hi, while they were very friendly everyone smelled heavily of smoke and when we left my car smells like smoke too. I’m very frustrated because not only am I sensitive to the smell but I have little
Kids riding in this car. Please do better at treating other peoples vehicles with respect.
megan spampinato
Rating:
5.0
Office staff was always helpful and the facility was clean and felt safe.
melissa Weinheimer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Welch
|
Overall Experience
Rating:
5.0
Destiny provided excellent customer service to my phone inquiries prior to the rental.
Mark Simes
Rating:
5.0
Gentleman (unknown name) was extremely helpful and kind. Rented 2/21/24
Melanie Rathman
Rating:
5.0
The only improvement I could suggest would be an on-site resolution to a final bill for items such as wrong mileage usage estimate vs. actual mileage driven. But other than that, this location scored 100% with me on my last two moves. Clean truck that was mechanically perfect, personable and knowledgeable personnel, smooth reservation process, etc., and easy checkout and return.
Aaron Page
Rating:
5.0
This was a very pleasant and professional experience. All of the people we encountered were professional and made sure we were informed of everything we needed to be aware of, including asking several times if we had any questions.
Roger Clingman
Rating:
4.0
Customer did not leave a comment.
Steven Forren
Rating:
5.0
Customer did not leave a comment.
Amber Sparks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jani Viox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Borgemenke
Rating:
4.0
Customer did not leave a comment.
Erica Vaughn
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Karin Coyne
|
Overall Experience
Rating:
5.0
Fantastic customer service!
Kimberly Hill
Rating:
5.0
Customer did not leave a comment.
Diana Cooper
Rating:
5.0
Customer did not leave a comment.
Seth Balzhiser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher daniel
Rating:
5.0
Customer did not leave a comment.
John Overwine
Rating:
5.0
Fast, efficient, personable. Pleasure to do business with!
Dylan Reynolds
Rating:
5.0
great facility and everyone friendly
Bradley Shultz
Rating:
5.0
Customer did not leave a comment.
Cathy Quick
Rating:
5.0
Without a dought the most professional & helpful staff. We never had such kind & understanding individuals with storage & equipment needs! Thank u to Stephanie Michelle & Dakota. As well as the guys too!
Terry Thesing
Rating:
4.0
My passcode did not work, every time i used it, it said "hello loretta".... im not a loretta, so i set my unit alarm off every single time i needed into my unit, it happened the first day i signed for my unit and the girl said it would update, but it did not. So heads up for the next person :)
CHRISTINA WOOD
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly
Frederick Schwartz
Rating:
5.0
Very pleasant and easy to work with
Susan Sferra
Rating:
5.0
Customer did not leave a comment.
Matt Bedenbaugh
Rating:
5.0
Staff was awesome
Michael Sandlin
|
First Impressions
Rating:
5.0
great staff very knowledgeable
Helen Price
Rating:
4.0
Some employee at night helped me as I was at the night drop off looking lost. He was so impressively helpful, kind, and just portrayed the best of the brand for UHaul.
Mikella Chrisman
Rating:
5.0
Customer did not leave a comment.
Chris Ross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed Dumont
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elijah Lee
Rating:
5.0
Customer did not leave a comment.
Peter Rebhun
Rating:
5.0
Customer did not leave a comment.
Kathleen Miller
Rating:
5.0
Customer did not leave a comment.
Walter Fischer
Rating:
4.0
Customer did not leave a comment.
thomas busch
Rating:
5.0
Customer did not leave a comment.
Kathleen Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashraf Nassef
Rating:
5.0
Customer did not leave a comment.
James Montgomery
Rating:
5.0
Customer did not leave a comment.
Kraig Kanitz
Rating:
5.0
Great staff! Great facility... Would recommend to anyone!
JON SAYLOR
|
Overall Experience
Rating:
5.0
The Business was closing/closed as I arrived to check in my equipment and the staff stayed to make sure I got everything checked in. They were great
Joe Kimling
Rating:
3.0
Customer did not leave a comment.
Toni Snyder
Rating:
5.0
Customer service was excellent. The entire rental process was very easy
Mark Staab
Rating:
4.0
Customer did not leave a comment.
Petra Vester
Rating:
5.0
he truck ran perfectly fine. The driver’s seats was crushed down on the door side, felt like I was sliding into the door the whole trip. The sun visor was broken and kept sagging down into my head repeatedly.
Ted Biggs
Rating:
2.0
Well the ladies that were there when we went to pick it up were late and rude that was Dakota and Stephanie. The truck was not warmed up and the door was frozen shut. When we returned the truck Michelle was very nice and informative since I am newer to the area I appreciate that. I think the ladies in the morning need to be retrained for customer service.
Rhonda SMITH
Rating:
5.0
Customer did not leave a comment.
Clay Cooper
Rating:
5.0
Customer did not leave a comment.
Lendsey Pennington
|
Online Move In
Rating:
5.0
Worked out great to store our son’s stuff here and then rent a truck to take it to his new home
Kent Slyder
Rating:
5.0
Customer did not leave a comment.
Lendsey Pennington
Rating:
5.0
Great business
rebecca fox
|
First Impressions
Rating:
5.0
I'm really impressed with the service offered and the knowledgeable, friendly staff... I'm serious, I was really impressed.
Jon
JON SAYLOR
|
First Impressions
Rating:
5.0
Great place. We left a 5,000 sq. Foot house, it worked out great. Being open 1 hour later would be helpful.
Robert Thompson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrell Hoefler
Rating:
1.0
Take my email off of any account having to do with Mike Sheppard- he is an ex and is not supposed to be in contact with me. He is not allowed to use my email.
MICHAEL JOSEPH
Rating:
5.0
This uhaul storage facility provided me with the best quality service I've ever experienced at a storage facility. Everything is state of art and clean. There are 3 floors and elevators and really clean restrooms. They even have a 3 truck garage you can use to stay out of bad weather. I would highly recommend them to others looking for the best facility out there.
Tawona Pearson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Mike King
Rating:
5.0
everything went according to plan.
art Bedel
Rating:
5.0
Customer did not leave a comment.
Wendy Hawk
|
Overall Experience
Rating:
5.0
I love that we can pull our vehicles inside to unload. Especially if it’s snowing or raining
Cynthia Sparks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Klein
Rating:
2.0
Staff was friendly but not helpful. I rented 3311 for about 2 months. In the very beginning the alarm went off after properly logging in. I went to the staff and told them and they walked with me through the whole process of logging in and opening unit and alarm still went off. They said they would put a work order in to rectify the situation. The alarm continued to go off EVERY time I opened my unit. It was embarrassing and awkward to deal with which is why my rate is below average. Other than that situation I thought the facilities were up to par.
ALEXANDRIA WAKEFIELD
|
Overall Experience
Rating:
5.0
The installation tech did a fantastic job! Install was clean and looks like the hitch came on my vehicle directly from the factory. He was really nice and took the time to ensure I had the proper components for my towing needs. First rate professional custom-service oriented staff. Highly recommended. A+
Christopher Ruehmer
Rating:
3.0
Sheena, the delivery driver was fantastic!!
HERTA FAIRBANKS
Rating:
5.0
Thank you for a great experience with my storage needs!
Lloyd HOLSER
|
Overall Experience
Rating:
5.0
I had done my move in online and I had some issues with the door so I went up to the front desk for help with no issues from the young lady to assist me. We went to the unit I was given online and it wasn't cleared out from the previous tenant but she quickly found me a new room and got my paperwork and lock for me. Started off on a rough note, but ended very positively. The facility is very clean and accessible and the employees are very friendly and fast.
Sierra Hall
|
Online Move In
Rating:
5.0
There was a lot of dirt in the trailer when I first got it, but without asking, an employee swept it out. So it’s fine! 😊
DOUG HOLSER
Rating:
5.0
Customer did not leave a comment.
Mark Schweitzer
Rating:
5.0
Customer did not leave a comment.
Thomas Inglin
Rating:
5.0
Customer did not leave a comment.
William Rost
Rating:
5.0
Excellent friendly helpful team
DWIGHT NIXON
Rating:
5.0
Customer did not leave a comment.
Brian Cross
Rating:
5.0
Customer did not leave a comment.
ben week
Rating:
5.0
The app to return my truck was horrible! It kept freezing and glitching, forcing me to have to start all over. It took me almost an hour to get it to work long enough to finish the process.
Robert Lamb
Rating:
5.0
Customer did not leave a comment.
BRIAN BAKER
Rating:
5.0
Customer did not leave a comment.
Thomas Hanrahan
Rating:
5.0
Customer did not leave a comment.
TODD GALLOWAY
Rating:
5.0
I will let everyone know that this is a great alternative to needing things shipped . Great communication, no breakage of plates and glasses , furniture perfect condition, packaged perfectly! Thankyou !!! These were my mothers things that I now have to continue memories
Terri boxer
Rating:
5.0
Customer did not leave a comment.
Victor Miller
Rating:
5.0
Customer did not leave a comment.
Jake NOWAK
Rating:
4.0
Office spelled highly of smoke
Angie Collett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron Romer
Rating:
5.0
Couldn’t have gone smoother. Staff was fantastic!! Thank you!!
Anthony Longshore
Rating:
5.0
Customer did not leave a comment.
Deborah Robinson
Rating:
5.0
Not a thing. Stephanie was great to deal with!
Kevin Corbett
Rating:
5.0
The assistant manager with the black hair was so friendly and nice. She is a great employee and very helpful.
Karen Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paula tygrett
|
Overall Experience
Rating:
4.0
Interior had stickiness on windsheild, and just seemed to need a good cleaning. The vehicle also squeels a lot. May be a loose or failing fan belt? Otherwise, good condition overall. But it just needs a little TLC.
Tim Burke
Rating:
5.0
Customer did not leave a comment.
Brandy Hall
Rating:
4.0
The sliding doors to get into the building were either stuck wide open, would open if you approached them, or required me to swipe my card. It would be nice if the building was more secure and always required you to swipe your card.
jim snyder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Lawrie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Bailie
Rating:
5.0
Provide a final receipt
DOROTHY RODGERS
Rating:
5.0
Customer did not leave a comment.
Kenneth Mausehund
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ken Mausehund
Rating:
5.0
Very good experience, thank You.
Mark Fulton
Rating:
5.0
Thanks Stephanie, this one is made my day
Dean Marquis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karla Redden
Rating:
5.0
Great facility, excellent customer service
Clifford McCord
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rob Hunley
Rating:
5.0
Nothing. Great job
JASON MADDEN
Rating:
5.0
Customer did not leave a comment.
WHITNEY GODSEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Meredith Zwart
|
Overall Experience
Rating:
5.0
Appeared that just one person was running the whole show. Uhaul rep did great, was very helpful, but is this big location understaffed?
JOHN VAUGHAN
Rating:
5.0
Customer did not leave a comment.
paula tygrett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
devore carden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene Asbury
|
Overall Experience
Rating:
5.0
Michelle at the Milford UHaul and storage is an absolute angel. She was so kind and helpful when helping us drop of our truck from a 3rd party uhaul that told us we could drop it off anywhere then turn around and tried to charge us an additional 300 for their mistake. Regardless she made the situation better and helped us take care of it. The entire staff here is awesome but Michelle is incredible
Jordan Robles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary monahan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damon Barnes
|
Online Move In
Rating:
4.0
It would be nice to have a little lighting inside the storage area so you could see things.
stephen staggs
|
Overall Experience
Rating:
5.0
Dakota was awesome.
Stephen Goode
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brian Emmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Benjamin
|
Overall Experience
Rating:
5.0
Thank you
Sharon Hedges
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Graham Dostal
|
Overall Experience
Rating:
5.0
The alarm kept going off while we were there but it seemed to be an outside issue. Had problems with the automatic garage door in one of the loading bays and while we were trying to get our van out of the bay when the auto door wouldn’t work, had a female officer from Milford PD show up and question us and took down my name and birthdate. But she was nice and it wasn’t a problem. Made the facility actually feel more secure.
Jason Ousley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAUL SCHRAER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Daniel
|
Overall Experience
Rating:
5.0
Helpful and would work with you!
Kenneth Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessie Cruz rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
devore carden
|
First Impressions
Rating:
5.0
Moved because price increases to over 160 per month
MICHELLE WELLS
|
Overall Experience
Rating:
4.0
A light inside the storage unit would be helpful. We closed our storage early and was not reimbursed for the overpayment. We paid for an entire month and only used 3 days. We thought we would be prorated and reimbursed for the overpayment, but was told, no. Not happy about that, considering all the business I have done with U-Haul, especially in the last two years.
Dale Perro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ann Burks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine Shepherd
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brenda Rolf
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
james cnota
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa Boeck
|
First Impressions
Rating:
5.0
This facility goes beyond great. Staff is very helpful and everything is organized. I love that you can pull up to loading/unloading docks which makes it easy. And the bays to pull into in case of rain. Carts are nice to help with moving to your unit. I would definitely recommend Uhaul Storage.
Jackie Estes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Appin
|
Overall Experience
Rating:
5.0
Great experience all around.
Jon Homer
|
Overall Experience
Rating:
5.0
Great Experience
RICHARD MARTIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan Berbin
|
Overall Experience
Rating:
5.0
The facility is extremely clean and well kept. The staff is especially helpful and friendly. I would recommend this to anyone in need of a storage and/or moving assistance!!
andrew Keller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shauna Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
karen rae
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David ivy
|
Online Move In
Rating:
1.0
This manager is crazy times 100. She needs some customer service training big time. I would never recommend this facility to anybody
JONNY KMIEC
|
Overall Experience
Rating:
5.0
The lady at the front was very nice. I forget her name but we were talking about how I just moved from California and she had lived there before.
Jessica Wilson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ROBIN MIMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS PRADA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOROTHY RODGERS
|
First Impressions
Rating:
5.0
I was going through a transition in life , u guys made it bearable. Your excellent staff that go above and beyond. Your excellent clean facility made it worthwhile. God bless you for your kindness. Shalom.
Shout out to Michelle and Stephanie.
mercy brew
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marquevon Dolce
|
First Impressions
Rating:
5.0
Thank you
Susan Richardson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Black
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa L Riddle
|
First Impressions
Rating:
5.0
Only thing I would recommend is making the storage accessible 24/7 because I had to rush to get my stuff loaded in the unit before 10pm only thing I did not like is having to rush towards the end but otherwise love the whole experience with U-Haul and staff
ANTHONY YEAKLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Mason
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ken Earnshaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Moyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Iker
|
Online Move In
Rating:
5.0
A great place for storage!
eric Simpson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
douglas purcell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carrie rash
|
First Impressions
Rating:
3.0
Everything great except when it came time to move out of my storage. Staff was no longer friendly to me and it took almost a month for them to actually close it and call me to confirm.
Hannah Buchanan
|
Overall Experience
Rating:
5.0
Ms. Stephanie and her staff did a great job in communicating with me and notifying me of any changes in my account!
Anthony Miller
|
Overall Experience
Rating:
5.0
STEPHANIE was very helpful
kathleen kelly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caleb Fox
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mark edwards
|
First Impressions
Rating:
5.0
Michelle was great, very helpful and professional. She worked with us to find the best unit.
Chris Wood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Lagory
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jillian Cranley
|
Overall Experience
Rating:
5.0
Michelle was incredibly helpful to get me in after hours because my unit wasn’t eligible for online checkin and I was going to miss the office hours. Great staff, clean easy to use facilities!!
Alicia Hardesty
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john tengler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Miller
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randy Sadlon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jon Levey
|
First Impressions
Rating:
5.0
Very efficient and clean.
james cnota
|
First Impressions
Rating:
5.0
All the staff were very friendly and helpful
lisa mooney
|
First Impressions
Rating:
5.0
Kind and helpful people. I’d recommend them to everyone!! Love this place.
diane howard
|
Overall Experience
Rating:
5.0
So far everything is great! I’m happy with the service. Only place I could find that was convenient at an affordable price! That offered great promotional deals.
Jessica or John Abt or kushner
|
Online Move In
Rating:
5.0
Very convenient, clean and staff was always helpful. No complaints. They even noticed the time I didn't secure my unit once and replaced my lock. Thank you so very much
Debbie Uhlmansiek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
taylor nickley
|
First Impressions
Rating:
5.0
So easy to use, the whole process is perfect
Robert Thompson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Julia SWEET
|
First Impressions
Rating:
5.0
Very friendly and excellent service
Tracy Carter
|
First Impressions
Rating:
5.0
We visited several storage units as we moved from FL to OH. The were awful and you could never speak with anyone-no one is on site or returns phone calls even if they were 5 star yelp reviews.
The on-site at the U-haul in Milford service was excellent and the facility is extremely well cared for and clean.
Moving is stressful and they answered all of my questions and could not
have been more helpful. I highly recommend this storage facility. It is more than 5 stars.
Ann Brucckner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juli Martin
|
First Impressions
Rating:
3.0
My unit was too small. I got there after hours and called for help. I needed a larger unit but no one could tell me just to rent it on line and I could immediately get in. This is crazy. Made my experience a long day.
Michael Brady
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Everett Woolsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Black
|
First Impressions
Rating:
5.0
Nice new roomy, clean place. All people were very helpful.
kenneth smith
|
First Impressions
Rating:
5.0
I’ve been in the service industry for 20 years and rarely do I have the pleasure of meeting an employee who exemplifies their company’s vision and culture like Michele Brewer! The reason I chose uHaul storage was the ease of doing business and convenience. I actually drive farther to use the facility but the staff adds value to the experience! Thank you Michele!
Todd Ruxer
|
First Impressions
Rating:
5.0
I'm really impressed by how clean the place is and how friendly the representative was.
SHAWN PENROD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Hancock
|
First Impressions
Rating:
5.0
you have an amazing facility and the price is reasonable. the staff are awesome, friendly, excellent customer service. I met a gentleman and Michelle on Saturday and Sunday. Michelle is an Angel . God bless her. and I met Jacoda and another Lady on Monday-- excellent. Thank you for all you do.
mercy brew
|
First Impressions
Rating:
5.0
Very friendly staff and will definitely do more business with you! Thanks 😊
Jermey Powers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott hessman
|
First Impressions
Rating:
5.0
Great place and location
FERNANDO CRUZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dwayne Holden
|
Overall Experience
Rating:
5.0
Went above and beyond to help. Very happy with the facility and the staff
ASHLEY HUSKEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chrystal-Lynn Andersen
|
Overall Experience
Rating:
2.0
I had a misunderstanding here. I admitted I was in the wrong but the manager refused to any discussion. Stephanie was rude from the start.
I suspect she would have raised her voice and continued to ‘shut it down’ had I not just agreed to pay a full month rent for 48 hours use.
There was a reasonable argument to what occurred. Her employee did lead me to believe it was a monthly rental by calendar month not a rental from 28th to 28th of every month. Ask clearly before you rent from this location. It will cost you in the end and is different from most rentals of storage, home, car, and more.
I suspect, just guessing, that it is intentionally designed this way to result in more income for the Corporate U-haul storage rental companies.
Back to this manager she is firm and focused on her internal processes over having listening or managerial skill with customers.
Based on my arrival and my facts presented to her she could have either offered a fair compromise or at least communicated with me in a professional manner that I would have to re-read my contract.
Most managers listen and apologize for a misunderstanding even when the customer is dead wrong. She shut it down so rudely with me just asking her IF there was a possible resolution.
Her quote…”Nope, 30 days IS 30 days!” She made it confrontational from the start.
You’ve been warned if you have a situation that needs resolving at this location. Technically a manager is there for matters JUST LIKE this one.
Highly recommend you take photos of any rental equipment BEFORE you leave because this person has but one focus. and that is to be right and run her show, at your expense.
I DID reach out to the Corporate U-haul offices to be heard but they have yet to reply back to me.
Signed, Disappointed in their Customer Service
Bryan Schweinefus
|
Overall Experience
Rating:
1.0
Absolutely worse rental place for anyone. Stephanie, the manager is one of the rudest people I have ever met, does not care about her staff or customers at all. Storage is overlooked and not maintained well as they are more worried about rentals and just standing around / smoking in the facility. Upper management is rude and doesn’t care about anything but money. Do not rent here.
Joshua Jones
|
Overall Experience
Rating:
5.0
Michelle the manager is absolutely awesome
Tyler May
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Windy Montjoy
|
Overall Experience
Rating:
5.0
Friendly and neat
Manikandan Balakrishnan
|
First Impressions
Rating:
5.0
Very happy with facility and staff.
Sharon Hedges
|
Overall Experience
Rating:
5.0
Very helpful
Always gracious
Will recommend highly
JAMES SARGENT
|
Overall Experience
Rating:
5.0
Very clean and well secured!
Dan Fisher
|
Overall Experience
Rating:
5.0
Michelle ,uhaul associate checking me out was kind, personable and professional . Easy storage process -thank you !
LAWRENCE SMITH
|
Overall Experience
Rating:
5.0
I have done business with about 8 different storage facilities in various parts of the country throughout my life, and about a dozen different U-haul rental dealers, and this one is by far the best in both categories. It's amazingly clean and well-maintained, well-lit, easy to get stuff in and out of, with an easy-access loading deck outside, has plenty of pushcarts available for customer use, and has excellent security systems. Even has a very clean restroom for customer use. The building itself was really well-designed for its purpose, which is good, because it's hard to overcome a poor design with pretty much anything you do in life. This location is exceptionally well-managed and everyone I met who worked there was friendly and genuinely helpful. And they didn't play any games with unexpected fees or requirements. This isn't just a great storage facility, it's an example of how to run a customer-service business, generally. I don't know if this is a U-haul corporate facility or an independent dealer / franchisee, but regardless, U-haul Corporate should use this location as a model to show other dealers and managers how to build out and run a great business.
James Strain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Ivy
|
Overall Experience
Rating:
4.0
I wish it were 24 hrs, but other then that it was quick easy and affordable.
Ashley Ast
|
First Impressions
Rating:
5.0
The whole experience was awesome. The staff are remarkably kind, friendly and helpful. The security is top notch. And the rooms are clean and smell fresh.
KELLI ELLIOTT
|
Overall Experience
Rating:
5.0
Everything went well.
frank case
|
First Impressions
Rating:
4.0
I have stored at a storage place close to home for many years and U Haul is so much Nicer
Eva loze
|
First Impressions
Rating:
1.0
Brought two carts of items with me. Wheeled the first one inside and left it inside the door. Went back outside for the second and in the meantime, it turned 10pm and the doors locked me out. I was unable to retrieve my things sitting on the cart just inside the door and I was unable to unlock the door. I had to rent a hotel room overnight because I felt very uncomfortable leaving my things there sitting out in the open. And then I had to be back at the facility before it opened at 5am so that nobody stole my stuff. Called U-Haul number and they said the only person who could help was the manager and she didn’t answer her calls or text and her mailbox was full. Not a great experience.
Chrystal-Lynn Andersen
|
Online Move In
Rating:
5.0
Great place for storage. Only issue are the overhead doors which do not always close without a few tries.
Randy Moeller
|
Overall Experience
Rating:
5.0
Great experience
Karin Coyne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Strain
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise Deangelis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek Crawford
|
Overall Experience
Rating:
5.0
Everything was great until the office kept demanding payment when I told them I was going to pay a few days later than when the rent was due. The lady who called me told me if I didn't pay that day, she was going to sell my storage unit.
Heavenly Proffitt
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jessica troxell
|
Overall Experience
Rating:
5.0
Great facility…. Well thought out and state of the art
Randy Sadlon
|
First Impressions
Rating:
5.0
Always helpful and pleasant
Ed Dumont
|
First Impressions
Rating:
5.0
Stephanie was very helpful and she helped me in a timely manner. I’d recommend them to everyone 😊
Julie Russ
|
First Impressions
Rating:
5.0
Stephanie the manager is wonderful. She's knowledgeable, hard working, friendly, and does a great job and has been so accommodating. Hats off. She's a real asset.
Diana Herron
|
First Impressions
Rating:
5.0
Everything was great. Definitely recommend
Eli mason
|
Online Move In
Rating:
5.0
Great facility. Thank you.
Michael Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina Evans
|
Overall Experience
Rating:
5.0
Great staff. Super clean. Beautiful facility.
Dan Palczynski
|
Overall Experience
Rating:
5.0
This is the nicest/best storage facility I have ever used—new, clean, well-planned in structure and execution. I highly recommend it to anyone.
Frank Shaw
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERIKA BRANDEWIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keri Marois
|
Online Move In
Rating:
5.0
Fantastic group of folks at this facility!!
Matthew Dentino
|
Overall Experience
Rating:
5.0
It took some time for the customer in front of me to finish but that's to be expected with only 1 person running the counter. I let the gentleman behind me go first because he was only buying boxes. Then I took my turn.
Debbie Uhlmansiek
|
First Impressions
Rating:
5.0
Great experience. Clean, safe and convenient. Plenty of carts provided to make moving in and out easier. Loved the interior loading/unloading bays.
Joe Netzel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLI ELLIOTT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ola blair
|
First Impressions
Rating:
5.0
very pleasant and nice to deal with
Matt Rainey
|
First Impressions
Rating:
5.0
This is a FIRST CLASS establishment! From the time you walk in it was run with complete professionalism. Clean, safe and easy to get around! BEST storage facility I have ever been in!
jenny cunningham
|
First Impressions
Rating:
5.0
Very helpful staff. Fresh, clean facility. Very user friendly and convenient
bret hawkins
|
First Impressions
Rating:
5.0
Stephanie and her team are a pleasure to work with.
gary adams
|
Overall Experience
Rating:
5.0
Second to none!
JEFFREY COOTS
|
Overall Experience
Rating:
5.0
Excellent staff units trucks vans & acess to units. Thanks to all of you for a great storage & moving experience!
Terry Thesing
|
Overall Experience
Rating:
5.0
Excellent staff and great service. They helped my move-in go very smoothly..
Paul Powers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
julie altenau
|
Overall Experience
Rating:
5.0
Excellent facility, staff is very helpful and courteous. Would definitely use this facility again. Thank you!
Roger Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Rankin
|
Overall Experience
Rating:
5.0
They lady who waited on me was amazing! So friendly and helpful! Long dark hair, slim, she looked native American maybe? So wonderful!
The manager was sitting next to her when I thanked the lady for being so helpful, the manager never looked up or acknowledged me or her associate.
That's sad. I hope with this review the lady gets acknowledged for great service!
Patrick Hines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
greg walton
|
First Impressions
Rating:
5.0
Friendly and helpful staff, even in early morning hours.
ASHLEY HUSKEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Craig Conner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Pangallo
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua Thompson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jeff collier
|
First Impressions
Rating:
5.0
Michelle was fabulous
Ron Johnston
|
First Impressions
Rating:
5.0
Very friendly, knowledgeable
Joseph Stockton
|
First Impressions
Rating:
5.0
Management was very good and the overall experience was awesome
Thanks a ton!
SANDEEP TANTRAVAHI
|
Overall Experience
Rating:
5.0
Clean, easy access and friendly help!!
Ellen Prats
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lexy Press
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Arica Morehead
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Renner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Garner
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dwayne Holden
|
First Impressions
Rating:
5.0
Randy was very helpful in helping me choose the correct size and type of unit I needed. He gave me a tour of the facility and the actual storage space I selected. Polite, knowledgeable and very helpful.
Wendy Hawk
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nathan reese
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Rankin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
charles arnold
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassidy Bollman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ben Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
evan breitenbach
|
First Impressions
Rating:
5.0
the laddy who helped me was outstanding. Stephanie Collins , couldnt have asked for better service . walked me around the facilities , very nice lady . i wouldnt go anywhere else.
tom jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas Ollier
|
First Impressions
Rating:
5.0
Milford pkwy on chamber drive was excellently managed by attendant on duty ,Sunday July 10th. Joshua , I believe ,he first apologized for my brief wait , checked me in kindly and professionally . Explained instructions clearly , directed me and my husband to the storage unit and even followed up with information and help with my retuned uhaul van from a diffrent location. Excellent customer service! Thank you to your uhaul representative,Joshua , with our needs that day ,and future service.
LAWRENCE SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Fite
|
Overall Experience
Rating:
1.0
I will never use U-Haul for anything again the store manager made it to where I would lose my things and never let me in to my unit.. toke the truck off the property I had it on when it was the property that was on the paperwork. Yes I had it for a week longer then I said because I was in jail and then the hospital with cancer payed a$840.00 and still would not let me iny things and I was told that I had to prove that was all I owed when that what 2as on the bill I showed her so I ended up loseing all my things. Milford Ohio U-Haul don't not ever use them
JASON BELLAMAH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark Altimier
|
Online Move In
Rating:
5.0
Customer service is nice I moved concord North Carolina to Milford Ohio I got treat very good keep up the good work
henry rodriguez
|
First Impressions
Rating:
5.0
Everyone was very friendly and helpful and the facility was very clean. Would recommend this facility to everyone!
LORNE PETERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paulette Keaton
|
First Impressions
Rating:
5.0
Staff was friendly, knowledgeable and took her time showing us around to explain everything clearly.
WAYLON ROBERTS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Hayes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gail DiGiovanni
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mark caudill
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Evangeline Hunter
|
First Impressions
Rating:
5.0
Love the place , will always us you, and tell others about you, very clean place
derrick green
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Paul Dalton
|
Overall Experience
Rating:
5.0
Stephanie is the best of the best :) very friendly and super sweet and quick .
jessica troxell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Dhonau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Maxwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah NEWMAN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ryan Schroer
|
Overall Experience
Rating:
5.0
Best storage facility I have ever been to!
Andy Lehn
|
Overall Experience
Rating:
5.0
Michelle was very helpful!
Amy Stine
|
First Impressions
Rating:
5.0
Stephanie is awesome and helped me out a lot. Got the storage unit I needed after taking a nice tour of the facility. Was able to unload all my stuff very quickly and easily. I would definitely recommend Stephanie and U-Haul to everyone I know!
Eric Reardon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tod Napier
|
First Impressions
Rating:
5.0
Attendant was very helpful and courteous
Stephanie McPherson
|
First Impressions
Rating:
2.0
I understand there is a staffing shortage but if this facility wasn’t able to accommodate the amount of units and customers they should’ve stopped taking on more or gave a reduced price since we received a reduced quality of service.
Nicole Reed
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Paul Dalton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN WOODRUFF
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan dotson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Privette
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Micheal Grossi
|
Overall Experience
Rating:
5.0
David was very helpful and knowledgeable.
Brian Maslyar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patty Elliott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laura jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
laura jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlie Meyer
|
Overall Experience
Rating:
5.0
Although not the newest equipment, everything worked as it should and was appropriate for the Job. Staff was friendly but generally understaffed for a weekend day... service was excellent but had a line 4 deep at one time...
Quinn Daiker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon Carter
|
First Impressions
Rating:
5.0
Love the fact that there are moving carts available to use. Made the moving process so much easier and faster.
Andy Lehn
|
First Impressions
Rating:
5.0
Stephanie Collins was very Helpful and Dave Valentine. They were Both Professional and knowledgeable for what they do . Most of All patients.
eddie adorio
|
First Impressions
Rating:
5.0
The ladies who helped me were great. It's a beautiful facility and I like the security features.
christie lundeberg
|
First Impressions
Rating:
5.0
The people in the office were very helpful and friendly
Jeff Sears
|
First Impressions
Rating:
5.0
Everyone was so friendly and accommodating! I was helped quickly and the facility was awesome and well maintained!
Christy Beatty
|
First Impressions
Rating:
5.0
All the people there are very nice and helpful great bunch of hard working people
Joanne Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lilah Feldman
|
First Impressions
Rating:
4.0
Stephanie was very helpful
Loretta Darle
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
johnathan keyes
|
First Impressions
Rating:
5.0
Terrific staff.
Randy Moeller
|
First Impressions
Rating:
5.0
Very nice and clean. The representative was knowledgeable and fast
BILLY BRUMMETT
|
First Impressions
Rating:
5.0
Everyone there was very helpful and polite appreciated everything that they’ve done I hope the Lord bless each and everyone of them thank you very much
Steve Maxwell
|
First Impressions
Rating:
3.0
A storage was gotten in my name without my knowledge. How can that be done? A contract that I’m required to pay and I didn’t get it. I will get one but on my time and my money. I will sign for mine nobody has the right to do that behind my back.
Barbara Bergfield
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEX KASHANI
|
First Impressions
Rating:
5.0
From the moment I’ve signed up for this facility, the staff has been nothing short of amazing!! They get soooooo busy but they are very attentive to each one’s needs! With HR being my specialty, I must say, they always deliver high levels of customer service!! The manager Stephanie is the sweetest most helpful person!!