I made a reservation for a location that was best for me. My reservation location was changed to 20 minutes out of my way without my permission. Took many calls & an hour to get through to someone that could help me. I don’t think a reservation location should be changed without permission. When you charge by mileage & gas changing a reservation to one much further away does not benefit the customer.
Melissa WCustomer Reviews for U-Haul Moving & Storage At Mission Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mary the staff member who helped me through is the best. She made it so easy , answered all my questions, advised better what could work for me and was very friendly. I left knowing I have a friend in them(Edward and another gentleman) who was there. I went there browsing but ended renting a unit. Keep up the good work guys.
sarah w | First ImpressionsClean unit, carts are nice to move things to the unit. Friendly staff, and online services helped me secure my unit as i packed up my house.
Branden B | Online Move InExcellent place
JOSUE M | Overall ExperienceWonderful and friendly staff.. thank you
MARGUERITE K | Overall ExperiencePeople should not smoke on the property
Jeffry N | Overall ExperienceTo everyone at store facility at Escondido CA. We appreciate everything you done for us, I could never say anything bad about the employees they were the greatest and very helpful and knowledgeable in every department Thank you Happy Holidays
Jose A | Overall ExperienceVery courteous staff and willing to assist me during my time of bereavement. I was there.to help my mother after her husband died.
Richard R | First ImpressionsI stored ALL of my belongings here for over a year and was grateful I chose them. The price for my unit was the best I could find. I was on the property 2-3 times a week and it was always well maintained. The staff was helpful and accommodating when asked. I would and do recommend this place to anyone needing to store.
Amos K | Overall ExperienceAppreciate you and your Team.
TERI B | Overall ExperienceThe manager is pretty awesome and very knowledgeable.
Aaron G | Overall ExperienceA big problem this place has is they always have U-Haul Trailers and/or Trucks in the storage loading and unloading zone. I asked multiple times to multiple employees to move them but it never gets done. For the last few years I’ve had my units I’ve had to constantly deal with not enough parking for us storage tenants.
chad B | Overall ExperienceCharged for an additional day of trailer rental, even though I called while at my U-Haul storage unit and had them come remove the trailer for me there. They kept calling me days later asking when I’d return it I told them I had. They called again asking to confirm I’d returned it because nobody wrote it down. I said I was nervous I’d be charged since my return wasn’t documented, the rep assured me I wouldn't be. Just found the extra charge while looking through credit card statement, otherwise wouldn’t have noticed it. Rep said someone will check cameras at facility and call me back I’m 72 hrs, if not “keep on calling back” Okay but I’m sure the cameras erase by then so this seems weird and a huge hassle for me who made sure I got the drive done in order to return this trailer. I don’t care that it’s less than 100 it’s the principal. Zero instructions how to enter unit, didn’t have scissors on me to cut green zip tie placed on the lock. Employees outside were very nice and helpful, only redeeming quality. I’ve already called the storage facility, hence the feedback I’m leaving here for being charged an additional day after uhaul picked up my trailer at one of their own storage locations.::how could that be any easier and more obvious that I returned it on time? I literally don’t know.
Marie J | Online Move InThis U-Haul location is the best. Kayla, Ryan and all the employees are awesome! I rented the storage for a little over two years and I had a wonderful experience.
Lucy K | Overall ExperienceKayla squared really went above and beyond to make me feel special. They seemed to genuinely care about my concerns and answered every question I had. Mary in the cleaning out the trucks upon being returned department also helped steer me in the right direction.. the place is always spotless, and I will definitely recommend it once I make a friend..
Robert K | Online Move InGreat friendly staff, would absolutely recommend!
Omar V | Overall ExperienceVery friendly people
Barbara D | Overall ExperienceI don’t understand why I have a final bill for 184.95 for this month when my daughter took care of my unit in time only leaving the dryer in the unit which was told to the manager Kayla and she said she would have it moved out for 40$. After looking at my receipt it’s showing that I still have the amount of 185$ yet to be paid.
ELAINE V | Overall ExperienceEveryone working there were very helpful and friendly. Great experience!
JEFF W | Online Move InI hated going to the storage unit because of all of the homeless and outside filth. Some of the staff were great others not so much. The units themselves were fine once the new elevator was installed it helped the old one was dangerous. To answer the above questions truthfully I would need a comment box for each choice.
jeff l | Overall ExperienceVery nice and respectful staff!!
Clifton S | First ImpressionsClean
martin p | First ImpressionsThe building was not well-maintained, and heavy rains ruined the contents of several storage units, including mine. When I tried to put in an insurance claim, I was told I needed both before and after photos of the contents, or the insurance company would not pay for damages. This should be explained to new customers when they opt to buy the insurance, but it was not explained to me, and I am out all the insurance money I paid in.
Lisa W | Overall ExperienceWhile I'm a big fan of u-haul, we had significant problems reaching the facility whenever there was a rate increase on the storage unit. Their phones would always go to the corporate office and we left many messages for this facility we're never answered. We left U-Haul specifically for that reason. We did not consider that our business was valued. The people there are great however I think the system is broken.
DOUG E | Overall ExperienceVery friendly, very professional, very flexible and helpful. Thank you
heidi a | Overall ExperienceThe employees were polite and considerate. The manager Kayla was especially helpful when vacating. We really appreciated their kindness.
Dave W | Overall ExperienceFriendly, efficient, and helpful! Thank you all!
cynthia H | Overall ExperienceExcellent location and staff, really saved us when another site messed up a reservation. I would highly recommend site and staff. I will continue to do business here as the staff is top notch.
Oscar A | First ImpressionsThe service was excellent, expensive but that’s everything now days. I will recommend U-haul in the future to people 👍
David W | Overall ExperienceCustomer service was at the highest quality at the onsite store and online website support.
Sandy F | First ImpressionsEverything there is very good five stars
keydi n | Overall ExperienceWe need a 10*10. Just got it yesterday, but the wrong sides. We can pay the differents.
Angelique S | First ImpressionsThank you to all the staff members at Escondido, ca. location. They were all helpful when I had questions.
Vanessa l | Overall ExperienceIn the short time I had a Unit there, never a problem!
Dave R | Overall ExperienceEveryone&everything at Uhaul in escondido is top notch, can't say enough about them!!!!!!😊😊😊😊😊
ollie b | Overall ExperienceThis place runs like a well oiled machine. It as super easy to unload. Staff are super friendly
Kristin S | First ImpressionsGreat staff. Clean and convenient storage
Thelma H | Overall ExperienceDisappointed that you would not prorate my rent upon move out.
Janice P | Overall ExperienceThank you U-HAUL
Betty H | Overall ExperienceKayla M was very helpful. Everything was easy to access and move into. The available equipment was more than we needed and all worked great. The area is well maintained and secure.
Jonathan D | First ImpressionsThanks for your help If I need your help in the future I’ll will be back. I’m completely satisfied with your services Dr Stan
STAN A | Overall ExperienceWonderful staff, the facilities were very clean. The lady doing the cleaning was very easy to work with. We would use these facilities again.
ROBERT U | Overall ExperienceThe storage facility was clean, well lit and secure. But most important to me was the kindness and reassurance of the manager Mike. He went above and beyond with customer satisfaction. Thanks, Mike!!!
Victoria C | First ImpressionsNice and friendly
Betty H | First ImpressionsThis particular Uhaul was amazing. I had storage for years and I always knew my items would be safe.
Tara F | Overall ExperienceExcellent storage facility, and well maintained! Nice and helpful staff....
Jonathan S | Overall ExperienceThe lady Deb had the place looking so clean all the time .
STEPHEN E | Overall ExperienceThe old manager was very helpful and kind the new manager was rude and not helpful. I paid my rent always on time and I got no respect The Big Dig
OBERA J | Overall ExperienceJose, Ryan, Kayla, and Debbie have all been very helpful and professional.
Peter M | Overall ExperienceKayla is great!
Bonnie L | First ImpressionsThe teem work is very nice welcoming and awesome
Emad M | Overall ExperienceBest storage in the area. The staff always went above and beyond, the place was always clean, easy access. Jose and his team were and are amazing. I was actually sad to give up my space. I will definitely use and recommend this facility again.
JERRY J | Overall ExperienceAlways helpful.
Robert B | First ImpressionsAmazing service from the front desk to the grounds men! Thankful and thank them for excellent service
Raquel C | First ImpressionsThank you also for your service and I will definitely come back when I need one in the future.
Yolanda N | Overall ExperienceJose, Kayla and staff were great people. Very helpful and always courteous.
John W | Overall ExperienceEveryone is always super helpful. I usually communicated with Justin but he is no longer there. All employees are super helpful.
Alexis E | Overall ExperienceGreat experience
Soheil S | Overall ExperienceI appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.
Yolanda N | First ImpressionsThis reservation was cancelled because the storage room was claustrophobic and very inconvenient with a big heavy door that needed to be opened while pulling a hand truck. I have yet to see the charge reversed as promised.
bob l | Overall ExperienceThis U Haul facility was excellent. All the staf members were kind efficiently working professionally with high performance nod their jobs . I was happy and want to recommend any body U Haul on mission in Escondido.
In-gyeong L | Overall ExperienceThis was quite a contrast in facilities, attitude and customer service from the Poway location. I was absolutely impressed with everyone here! Thank you for all your help!
Jared S | Overall ExperienceAlways friendly and helpful. Very clean and we'll maintained.
Janice P | Online Move InAlways helpful , nice, and friendly
PATRICIA M | Overall ExperienceVery helpful cheerful employees. They all were helpful especially the employee who checked me in, I’m sorry I don’t remember his name but he was great!
Sandra W | First ImpressionsJose at this location was excellent... but before this we problem after problem... From the previous manager (Justin) to elevator issue. But the biggest complaint is getting a hold of anyone there or at corporate. Waiting on hold for over an hour is unacceptable and not being able to find information unless you drive to your unit is unacceptable as well. Uhaul is a huge national facility... It should be run more seamlessly
Desiree P | Overall ExperienceThes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!
Chelsea S | First ImpressionsIf I could give this experience negative stars I would. I will NEVER EVER use uhaul again and I will tell everyone and anyone about my horrendous experience so that they don’t have to use this company
Jose S | First ImpressionsOnly the price are way over the price for the same unit at any other store.
Terry P | Overall ExperienceAlthough the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.
Thelma H | First ImpressionsManager and all the staff was helpful, hardworking and friendly.
Mitesh J | Overall ExperienceThe staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!
Trina S | First ImpressionsAlways cheerful, respectful, helpful to their customers.
Lorena L | First ImpressionsStaff were always helpful.
Jeramy L | Overall ExperienceI was pleased with every element of the rental and move in process
David B | Online Move InEmployees were very helpful and generous.
Matthew G | First ImpressionsI am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!
Becky D | First ImpressionsJose and his staff were excelent
ROBERT T | First ImpressionsGreat customer service!!
Cynthia H | First ImpressionsEasy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.
MARTY F | Overall ExperienceThe entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.
alan v | First ImpressionsLife savers ! Thank you
Tim L | Overall ExperienceWay too expensive, no prorating. Will tell people to stay away.
dorian D | Overall ExperienceI was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.
Connie F | Overall ExperienceExcellent customer service, location and hours.
Yvette D | Overall ExperienceThe staff was great. My rating is because the elevator was broken and wouldn’t be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn’t about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20’ u-haul emptied out and back in time.
Brittany S | First ImpressionsHad a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!
Amy B | Overall ExperienceUsually long waits at the desk, one of my pillows got moldy. First 2 months I didn’t receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe however
kiora r | Overall ExperienceThe second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend 👌 this location to anyone in the San Diego North County.
DEBORAH R | First ImpressionsAttention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...
ernesto p | First ImpressionsMaybe it's just this UHaul, but the service and warmth of the staff is XLNT!!
Janet P | Overall ExperienceAlthough your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don’t get burnt out and discouraged
Desiree P | First ImpressionsThe service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.
James K | First ImpressionsFriendly service. Clean and secure
richard s | Overall ExperienceManager was rude and didn’t care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn’t care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.
Krysta K | First ImpressionsI really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!
Jennifer L | Overall ExperienceI am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.
Michael L | First ImpressionsMy original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.
Kenneth M | First ImpressionsBest experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!
Janet P | First ImpressionsGood location and very clean
daniel f | Overall ExperienceFriendly, efficient, handled everything in timely manner.
Connie F | First ImpressionsVery easy experience
Florencio F | Overall ExperienceThe store manager is great! He went above and beyond to help us and we really appreciate him!
Ana V | Overall ExperienceGen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.
Alan V | Overall ExperienceI’ve used many storage facilities and this one is by far the best one I’ve used. The units are immaculate and the customer service is impeccable. Highly recommend.
SHANNON G | First ImpressionsStill is not visible on mobile app Asked 2 x
Kelly H | First ImpressionsGreat service, clean facilities! Thank you!
David C | First ImpressionsThe manager was extremely helpful and courteous. Thank you.
JONATHON C | Overall ExperienceNot having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.
CAROL A | Overall ExperienceFriendly staff and great customer service. Location feels secure
Deodato M | Overall ExperienceJose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.
Leticia B | Overall ExperienceThank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michael
michael V | First ImpressionsGreat place. Would do it all over again.
IBAN L | Overall ExperienceOnly negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.
James Y | Overall ExperienceCustomer service was great
dianna m | First ImpressionsVery friendly and helpful.
debbie c | Overall ExperienceJustin was amazing, he went above and beyond to help us with our storage and equipment rental.
Emma N | Overall ExperienceReservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.
James Y | First ImpressionsWish they gave option of 24 hr access
David A | Overall ExperienceCustomer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!
Elizabeth P | First ImpressionsThe guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.
Bill B | Overall ExperienceMy unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stuf
Debora R | Overall Experiencein over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.
DAVID B | Overall ExperienceI would recommend it to anyone looking for a storage facility
DAN C | Overall ExperienceVer leasant all around
James C | Overall ExperienceGreat customer service and convenience.
gene n | Overall ExperienceGreat experience would definitely use again.
brunie l | Overall ExperienceEveryone is very friendly and helpful. Easy move in.
Alexis E | Overall ExperienceStaff was very friendly and helped me with heavy boxes.
Gene M | Overall ExperienceGreat
norma a | ReservationThe staff was very friendly. I was always helped in a timely manner, which is important!
GINA M | Overall ExperienceCleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.
CORINNA L | Overall ExperienceJustin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. Thanks
Mark B | Overall ExperienceVery clean and secure
Douglas W | Overall ExperienceThank you
Deyanir H | Overall ExperienceGreat staff members willing to help!
Thuy D | Overall Experience