The best customer service ever. The guys that helped me were awesome. They were personable, knowledgable, helpful, fun, cool, and had a great attitude. I hope these guys are appreciated at work bc they do a great job.
Jon WCustomer Reviews for U-Haul Moving & Storage at N Glenstone
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was hard to get started in the right unit. But I spent over $2,000 storing my stuff . I pretty much just gave everything away just to get rid of storage bill. All brand new appliances and furniture. So real nice to get everything out. Thank You for the discount I was given. Been using your facilities since 1976.
Cynthia b | Overall Experienceive used uhaul for years and this particular location several times. staff is always friendly and helpful. i appreciate the staff at this location and recommend uhaul at this location to family and friends.
Lamecca R | Overall ExperienceFantastic people here! Very helpful. For the past 20 years I've been using this facility.Off & on, never had an issue.
michael v | Overall ExperienceVery convenient
Nadena L | Online Move InAll of these questions are NA my experience with uhaul hasn't been a good one and it continues to remain frustrating and not a good experience
Julia S | Overall ExperienceI had to use storage for my furniture for 5 months. I changed the size of my units twice and they were very helpful through all of it. Hopefully I don't have to do this again but will definitely use U Haul if I do. Thanks
sandra b | Overall ExperienceThe only way to the upstairs storage is the ramp,broke my ankle, people with bad knees it does not work. I'm 62 yrs and struggled. My son in law helped with bad knees,I will have to hire someone when I move out. Other than that, office guys were very kind and helpful.
Barbara C | Online Move InHelpful staff and great storage!
Cheryl G | Overall ExperienceOnly good UHaul experience
Grace N | Overall ExperienceOnline and Steven R are great.
STEVE B | First ImpressionsDemetri was a great help. Everyone was extremely nice.
Brenda T | First ImpressionsVery happy with the service
Sidney C | Overall ExperienceThe only problem with these units is a lack of light. Once you get into your unit, lighting becomes an issue, even with a head lamp. I DO love the ability to pull my truck into the garage, close the door, and feel that my dog is safe while I’m loading and unloading.
Meghan B | Overall ExperienceVery nice place to rent a storage unit
Mark B | Overall ExperienceFast and friendly service
Paul T | First ImpressionsI paid for this place for years to keep my things in a temp regulated facility and almost every single thing that we removed was covered in mouse feces and urine including their dead carcasses and then even worse was the mold and mildew. When I say it was on almost everything that is no exaggeration. I will never go back here and I regret using the facility to hold my things. *this is no reflection to the staff. They have always been wonderful. Every single interaction was pleasant.
JULIE F | Overall ExperienceWould be helpful if buildings were marked better. Drove around entire complex with a 26 foot truck trying to find the correct building. Also, if first time customer knew that the drive in Access were motion activated would help as well.
jack f | Online Move InStaff was great Demetrius greeted us and was very professional
Sheila T | First ImpressionsSuper helpful staff on a very stressful day! However, digital access to facility a little confusing with 2 different keypads without clear explanation that 1 was for checking and then checkout when you leave and 2nd for access. It was inconvenient to have to key in code every time to open door while unloading by myself until I got locked out and had to return to desk. Then I received better instructions on the difference for the key pads and was told I could leave the door wedged open while unloading. Things went more smoothly thereafter. But very happy with cleanliness, helpful staff, convience of storage at destination to turn in one-way truck, and a month of free storage!
Yuda H | First ImpressionsAfter changing my mind about renting a storage unit a few hours after downsizing from a larger one, the staff was very helpful and if I was able to get a refund of my monthly charge. Always had great availability on trailers and friendly staff. Storage facility was very convenient and well maintained.
DUSTIN O | Overall ExperienceStaff was very professional and went beyond the norm to be helpful. Highly recommend this facility.
Joseph Z | Overall ExperienceThat Manager Mr. John Perkins has been at this location for a 2-3 + yrs. Really knows his shiiii stuff, He makes it simple & convenient for customers to choose options for a move,transport,storage needs.. THANKS MR JP
Mark G | First ImpressionsStaff was friendly and helpful.
karen h | First ImpressionsOnce I finished the paperwork, the associate just gave me the unit number. They did not give me any directions on where to go. It took me 1/2 an hour to finally locate the storage unit. Also they didn’t tell me how to use the keypad, which I could not find because there wasn’t one at the entrance that was more convenient to me.
Bobbie B | First ImpressionsVery helpful and polite!
casey B | Overall ExperienceI last used this storage facility over 20 years ago and, while some things have changed, I was happy to see that the customer service experience has remained intact. I am confident that my items are stored safely.
Corynne N | First ImpressionsGreat staff!
Sophia L | First ImpressionsThe staff was awesome! Thank you for all your help.
amy L | First ImpressionsBouie, the young man who helped me went out of his way to make sure I had all help I needed.
Kathy k | First Impressionsgreat experience. would use again.
Sara L | Overall Experiencefast friendly and very helpful!!! I highly recommend this store!
Sara L | First ImpressionsJonathan Steven’s went above and beyond to help me get storage for my UHaul items and truck return. Amazing service! Thank you for listening and putting the customer 1st. Very pleasant, courteous and professional.
Robert V | First ImpressionsVery helpful and friendly people here. Would highly recommend this location for storage.
Andra C | Overall ExperienceQ
GENEVA P | First ImpressionsAll staff were helpful. I am disabled & when extra help needed Samuel came to the rescue. Thank you! God speed
Betty L | Overall ExperienceThis is a very nice facility- lots of units and setups to choose from, and everything is clean clearly marked. I would absolutely use this store again.
Meghan B | Overall ExperienceVery easy final check out process!
kathy h | Overall ExperienceStaff was very helpful. And friendly.
Tina P | First ImpressionsStaff was extremely helpful. Very courteous and friendly.
Nelly D | Overall ExperiencePro: secure and easily accessible Cons. Bathroom not maintained and no trash receptacles available.
Victoria K | Overall ExperienceI enjoyed having my storage unit with uhaul. Only one complaint is the checking in and disarming part of getting inside the facility. It’s a bit confusing and it would be a task for me every time I was entering or leaving. Other than that, I’ve had a great experience!!
Tyla J | Overall ExperienceAll good! Friendly and helpful staff!
Kimberly W | Online Move InThank you!
Elania G | Overall ExperienceOver all the service was top notch.i would recommend U-Haul to everyone.the I was treated like I was family thank you to all the staff at U-Haul on glenstone and camercial.
David B | First ImpressionsWas charged more then I was supposed to be.
Cynthia D | Overall ExperienceJohn and the staff are outstanding. We’re (kind of weirdly) sorry to leave this Springfield group behind!
robert j | Overall ExperienceI never never give perfect rating , there has to be room for improvement and to breathe. besides things go wrong
Betty L | First ImpressionsGreat place, never once had a worry about my things. Only issue was the bathrooms in the facility were always gross and smelt like urine.
CHARLI B | Overall ExperienceGreat storage facility and staff. Used them over a year and Will l be back storing with them next time!!
David P | Overall ExperienceThe original unit I reserved had a water leak so had to move to another one. I wasn't actually there at the facility, my nephew and a friend put my belongings in storage. Your staff was friendly and helpful on the phone.
Elania G | First ImpressionsNo issues and every agent I encountered was beyond personable and friendly … in fact it felt as if I were interacting with literal friends, though they were strangers. Super refreshing.
Gerald R | Overall ExperienceIn my hurry as well as extreme exhaustion from moving from out of state very quickly and the first apartment not being ready as planned, my wife and I needed storage quickly. The booking process was very easy online and the staff were very thorough. However, my wife and I still accidentally stored ALL of our items into the empty unit right next to the one we were assigned. We were so exhausted, we never realized the error until I returned some time later to retrieve a few things and there was a company lock on the unit. Long story short, the staff were very understanding and eventually updated my account to the unit number we accidentally moved into and released the other we were supposed to use (same sizes). For reasons that have nothing to do with Uhaul, these past few months have been such a nightmare for my family to put it lightly and the thought of having to move our items over to another unit was simply unbearable. I can't put into words how much I appreciate Uhaul's team. I've never been so close to having several nervous breakdowns in my life but thankfully this didn't have to happen. Thank you for your part in getting us through the nightmare! We will certainly keep Uhaul in mind for any future moves and I highly recommend the company for anyone else. Especially if moving one way and needing storage: Uhaul had a great promotion for 1 month free storage with 1 way truck rentals at participating locations. Such a lifesaver. Thank you again, you have a loyal happy customer.
Ray E | Overall ExperienceThank you!
Steven S | Overall ExperienceGiving me the first month of storage for free was more helpful than I can even express. I’m so grateful for the amazing service!!
Jerzy W | Overall ExperienceSame as other units I have rented.
Christine S | First ImpressionsThe whole time we rented our storage unit, we never had issues with bugs or mice. We truly appreciated the cleanliness of this Springfield, Mo UHaul. The hallways are well lit too. The staff has always been friendly and very helpful! We removed our belongings a month earlier than we paid. Staff had us check the address they had on file so corporate could send us our refund. As we had moved from the address they had on file, we appreciate that attention to detail and due diligence on our behalf. (We forgot to advise them of our new address.) I appreciate their friendliness and hard work executed on our behalf. If ever we need storage again, we will be back. Thank you John and staff for a job very well done! Sincerely, Terry H.
TERRY H | Overall ExperienceEverything was great. The only thing that could be improved on is the cleanliness of the bathrooms. They smelled terrible & there was no toilet paper but I’m sure there are reasons why this happens that really can’t be controlled by the U-Haul staff.
Michael E | Overall ExperienceThe workers there are very nice and helpful
Pamela S | First ImpressionsEveryone we worked with were knowledgeable, helpful and friendly. This was an excellent experience.
MaryAnn B | Overall ExperienceThey have staff there that are not responsible enough to work there. I reserved a unit on the phone with one of the boys. He never did reserve the unit I needed. Went thru all the questions and process with him. He told me he was clearing everything with manager as I reserving my unit. The unit never got reserved for me. As far customer service all the workers are very polite and friendly. But they need more training and don't lie to customers.
Rebecca F | Overall ExperienceSold 10k worth of business equipment for less then 100 dollars without notifying the actual owner of the stuff.
Jessie H | Overall ExperiencePhenomenal staff, super friendly and welcoming. Process was very easy and affordable. I felt accommodated throughout the entire process from renting to closing out. Thanks again for being awesome, U-haul!
josh s | Overall ExperienceI never had any issues with the storage facility. I just never expected to use it as long as I did. They were extremely helpful.
patrica h | Overall ExperienceOur experience was pretty good. We only ran across 2 issues. There was no appliance dolly available even though we had booked one. We were able to get one later in the day though. Second, the bathroom in the self storage building B was disgusting but I understand how it would be hard to keep that clean throughout the day.
Michael E | First ImpressionsI have rented a storage unit there for 3 summers and rented a van several times moving my daughter in and out of college. The staff is top notch and I would recommend this place. We have always had a good experience!
DIANA S | Overall ExperienceYall auctioned my storage out when I fell on hard times I called and was assured it would not be sold I called and most of the time never got and answer. When I called with my money as promised. I was told my storage was sold. I have nothing now.
Daquetta S | First ImpressionsGreat staff!
MaryAnn B | First ImpressionsI reserved a truck and storage unit for a 2 bedroom duplex. Got there got the perfect truck. Went to unload and storage was size of a closet. Staff was rude and didn't try to resolve the issue. If you knew I was emptying a 2 bedroom duplex why wouldn't you help to make sure I got a storage unit for a 2 bedroom duplex??? Thank God S. Campbell facility came through. I was in tears!!
Norma W | Overall ExperienceHad a great experience
CHARLI B | First ImpressionsThe employees at the N Glenstone location are always super friendly. This was the second time we used Uhaul for storage and if ever needed,we’ll be back!
JUSTIN S | Overall ExperienceI went to move in and my storage building was rented already with a regular lock and a red lock. No one could fix as it was closing time. They refused to honor my online reservation for a pickup truck man said he didn’t have any though he had 4 in lot and still were there at closing. Still can’t get in my unit
Nancy T | First ImpressionsA lock was not left in the unit, as it was apart of the online deal.
Jack G | Online Move InGreat
Kaijuanda V | First ImpressionsThe place need to be cleaned a little better. Other than that it was good.
Jordan H | Overall ExperienceThe parking lot could use some cleanup but it was a good experience overall.
Tiffani D | Overall ExperienceThe staff was very helpful and friendly. Even made suggestions that were useful.
Florence C | First ImpressionsGood people
Wesley M | First ImpressionsThe problem i have with you guys is when yo make changes you didn't let me know i will be moving our due to you guys not letting me know .you change the prices you know that ain't rite so i am unhappy with you guys the way you change my price with no notice is thing else is great.
Dorothy D | First ImpressionsEveryone was very courteous and helpful. It’s a delight to do business with people like this.
MICHAEL P | First ImpressionsNeed more lighting. In units and parking lot.
Susan G | Overall ExperienceService was ABSOLUTE HORRIBLE!!! Will NEVER rent another truck from y'all!!!
Mark W | First ImpressionsCant access by self code dont work and instead of fixing it uhaul employees used theirs code so now i still cant access my unit and first month
Sarah W | Online Move InAlthough I do love the U-Haul brand recently I've had some troubles I was on a tight time schedule and unfortunately due to some changes with my reservation I was put into a position to where I'm going to be losing a majority of my things I don't blame uhaul, life happens but , it's frustrating and I wish their customer service team would make more of an effort to compensate or assist with the situation. *My facility recommendations for where I have rented multiple units I would say get that restroom clean and keep it fixed also that drive-in bay. Otherwise great place, I would recommend it to friends.
Chyla M | First Impressionsit was a total waste of my time. The storage facility access was denied due to computer problems? Therefore I had to use my own garage and spend 4o minutes on customer service line. I was only able to move 50% of what I planned. The employee should have known the trailer rental and storage rental were connected for that same day.
joseph k | Overall ExperienceFirst unit given was very dirty, oil and mud throughout. Second unit given was much better however.
Stephen S | Overall ExperienceGreat service by the in house staff. They were all extremely helpful throughout the move especially the crew at Apache Motors where I picked up and John and his entire staff at the Glenstone location in Springfield, MO. Both locations were superior in the level of service.
Dale F | Overall ExperienceLots of bugs
Jeremy D | Online Move InThe staff was very professional and helpful
Don L | First ImpressionsEase of use. Convenient location. Clean.
Jesse R | First ImpressionsGood service at Uhaul, but the movers sugfest weren't reliable. Postponed several times and still don't know when they will show. Had to extend time on rental due to them.
Stacey H | First ImpressionsThe facility was clean and well maintained and the staff is super friendly and professional.
YABRONDA B | Overall ExperienceVery helpful staff
Dale F | First ImpressionsCould use fencing for more security, but still a clean place
Dewayne S | Overall ExperienceThe front office and overall areas were nice and clean. There was a little bit of trash here and there in the U-Haul parking lot on side that was a distraction to the fact the rest of the facility was so clean.
David P | First ImpressionsThe reservation process is a joke. They will let you make reservations on rooms that aren’t available giving you a false sense of security. I made a reservation and when I got there, there was no rooms and I had a car full of stuff I needed to store. Very frustrating!!!
Mellony B | First ImpressionsHomeless sleeping in units management ..... horrible does not care about the safety of clients rude loud . Two occasions my debit card was mishandled. Dirty trash inside an outside buildings . Never answered phone . Had to call one on Campbell street to get help . Glenstone location in Springfield mo needs new management before some one gets hurt it is that bad over there feel free to call me and my husband and three others we meet by being in a bad situation just cause we needed to use are storages . Would love to tell you everything that happened to us while we stored are belongings at this location. ..4172058439
CHRISTINE S | Overall ExperienceThank ya i will need ya again soon
KARLA H | Overall ExperienceThe staff are quick to rectify any discrepancies that I've brought to their attention.
Jacob B | First ImpressionsIt’s bad that I waited so long to get into my unit to find it was already occupied. But the staff fixed the problem as quickly as they could Very helpful.
Randy F | First ImpressionsExcellent experience checking in and picking up our moving trailer and getting our storage unit. Fastest return ever. It only took about 3 minutes to unhook and check back in our trailer, curbside.
Vickie S | First ImpressionsThe staff went above and beyond in helping us and were extremely wonderful!!
grace r | First ImpressionsOur unit itself was acceptable, but the needles found outside of it and the sketchy people living in their unit a few doors down from ours made the whole experience super uncomfortable. People speeding through the lot also made everything feel unsafe. This unit served its purpose for us, but I don't plan to rent from this location ever again.
Robbie W | Overall ExperienceThank you for making our needs important and meeting our needs.
Dawn M | Overall ExperienceThe only problem was, the computer was down at check in.
David G | First ImpressionsStaff has excellent customer care skills!
GREGORY J | First ImpressionsThank you for making bvn our odd situation very easy and hassle free.
Dawn M | First ImpressionsVery friendly, helpful staff! Highly recommend
Ronda B | First ImpressionsThe pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I’ve ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!
Geniva A | First ImpressionsThank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.
Karen h | First ImpressionsAlways were always dirty and smelled like cat P. All of our items got moldy in that facility. We have to move our stuff got ruined. We were told it was climate controlled. After we noticed our stuff getting mall day we realized it wasn’t. We were like Too
MICHAEL P | Overall ExperienceTop notch facility
Thomas G | Overall ExperienceJohn and his team are friendly and amazing!
nick m | First ImpressionsI really love this location. The employee's are kind n professional. I wouldn't go anywhere else.
Tina F | First ImpressionsGreat place to rent a truck, and a free month of storage too.! We use them often. So Thankful.
Martha R | Overall ExperienceOne time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.
Jennifer W | Overall ExperienceEverything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!
Jeanette H | Overall ExperienceMy experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,
Brandon A | Overall ExperienceThis is the best place ever I would recommend it for everyone
Pamela S | Overall ExperienceTime consuming process. Firstbstoragevunit was full of trash.
Donald C | Overall ExperienceWhen we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.
Scott P | Overall ExperienceThe bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!
garrell h | Overall ExperienceSimply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.
JAMES S | Overall ExperienceStaff is awesome.
Tameka A | Overall ExperienceOnce again, when I went into the office to cancel my storage, 2 employees did not have masks on. When they saw me , they put them on, but kept taking them on and off. It was better, but still unsafe. Once again, Samuel helped me and he had his mask on at all times and was great.
Marla D | Overall ExperienceThe trash receptacles were in need of emptying as well as the parking lot required clean up.
HUGH J | Overall ExperienceWere r my.b Elongings
Jacquelyn L | Overall ExperienceI checked out online. 2 days later I waited 30 minutes on hold on the phone to verify that they received it and that someone would finish processing the check out. A week later and no one had finished it so I was racking up charges on my account. I finally had to drive over to get someone to check it out. That’s ridiculous.
Emily C | Overall ExperienceI was very disappointed by the lack of posting specific to the requirement of masks within the business which includes public areas within storage. So, I organized myself for a move out and arranged at times early and late when others were not present.
HARRY B | Overall ExperienceI am appalled that you are not requiring your employees to wear a mask. I felt so unsafe during the reservation process. Most of the customers and 2 out of 4 employees were not masked. UHaul should step up and require masks for employees and customers. Very disappointed and if I was not desperate, I would not have used this facility. I will not recommend or use UHaul again.
Marla D | First ImpressionsDelivered everything promised from the start. Staff very friendly and knowledgeable.
HENRY M | Overall ExperienceThank you
Elizabeth M | First ImpressionsI love this place. Very friendly staff. I was in a hurry to.
Kendra W | First ImpressionsI only stayed with Uhaul for two months due to the inefficiency of the facility and staff. I set up an automatic draw which never worked. I was locked out of the building and my unit at least three times. I was sent two late fees although I had already paid. The staff could not fix the problem although they did try. I gave up being able to use my storage unit so I transferred to another company.
JERRY S | Overall ExperienceThere’s no light in the unit or outside. So at night was very hard to see. Also there was no gate at all around the units. Was small and the cost was 109.00 a month for small place. It was vinbient at the time. But it wasn’t economical. The guys that worked inside were friendly n very helpful when I left. The phone person and the one doing email kept sending me late fees n payment due at the time And I was already moved out
Theresa R | Overall ExperienceI wish I knew that the storage units were only accessible from 5am-10pm. I assumed it was 24 hour access as your given a pin code to enter. Worked all day have to be out of my place 11am so I packed up my suv to make two trips to the storage and have everything done the night before and arrived at 11pm to find out I can access it so had to drive home and wait. Outside of that great place
Kris H | First ImpressionsHad I known there was no elevator to access the second floor, I never would have used this facility. It is difficult to push items up and down very steep ramp.
Geoff P | First ImpressionsI understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.
Skylar H | First Impressionsall on board were excellent help!
Scott P | First ImpressionsI appreciate the one month of free storage given to me by U-Haul. The whole experience went well. Thank you
Patrick M | Overall ExperienceWe messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.
Kera G | First ImpressionsI had to have a craniotomy on Feb 6th, once surgeons got in, they found I had 3 brain tumors, not 1. I got behind and John helped me. I will never forget his generosity. Thank you so much!!
Norma L | Overall ExperienceVery good thanks
Charles J | Overall ExperienceNo comments
Gerard S | Overall ExperiencePickup was very long and tedious, as it was done with another party over the phone. Dropoff was very easy.
doug s | First ImpressionsGood
Donald G | Overall ExperienceMy whole experience with uhaul was very good!
Priscilla G | Overall ExperienceI had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it w
Priscilla G | First ImpressionsI recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.
david m | Overall ExperienceAlways love using your service when I move..
Lena B | First ImpressionsAwesome crew
Donavan H | First ImpressionsThe worst managment ever
MIKE A | Overall ExperienceJohn the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.
Lucas c | First ImpressionsFirst time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well
Richard C | Overall ExperienceI occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.
Tina B | Overall ExperienceThis place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.
Megan M | Overall ExperienceI was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism
rhonda k | First ImpressionsI feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!
Andrew G | First ImpressionsGreat service and professional support
robert d | First ImpressionsAwesome
Joyce W | First ImpressionsGreat, friendly and educational. ❤️❤️
Kay S | First ImpressionsThe young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!
ALIEA M | First ImpressionsThere was no light in my internal unit so it made it very difficult to maneuver
jennifer c | Overall ExperienceWe love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!
Tonya S | First ImpressionsGood service!
daniel s | First ImpressionsThey were professional and friendly.
Kristy H | First ImpressionsVery pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.
Jeffery T | First ImpressionsU-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John
JOHN Z | First ImpressionsWonderful service.
anna d | First ImpressionsGreat help
MIKE A | First ImpressionsVery nice and helpful staff made everything a lot easier
brenda t | First ImpressionsJohn the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.
Sean M | Overall ExperienceThank you for good service and keeping my belongings safe and secure.
lisa k | Overall ExperienceEveryone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!
Robin M | First ImpressionsN/a
John T | Overall ExperienceProfessional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..
Stan m | Overall ExperienceJohn, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.
LANA C | First ImpressionsExcellent facility and staff.
paul s | Overall ExperienceThe customer service is excellent but a climate controlled building shouldn't be colder than it is outside
Todd P | First ImpressionsParking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.
alan w | Overall ExperienceThank you
chris w | Overall ExperienceThank you for keeping my things clean and safe
Chester J | Overall ExperienceEverything there was excellent.
frank g | Overall ExperienceClean well secured facility. Excellent customer service at this location.. I would rent from them again.
Ann V | Overall ExperienceGood service and people.
frank g | ReservationEfficient, knowledgeable, exceptional service! Thank you!
Jamie K | ReservationSo appreciate the service and help I received ... couldn't have done it without them!!!
diane r | Overall ExperienceKenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!
kevin d | Overall ExperienceVery nice and convenient facility.
Eric S | Overall ExperienceClean facilities, well maintained and secure. Friendly staff.
Jayna W | Overall ExperienceGreat experience all the employees were very helpful and very friendly
Patricia H | ReservationThey were all very pleasant to work with and very accommodating.
Teresa C | ReservationStaff was very knowlegable and helpful. Storage facility was clean and comfortable.
Brent S | Overall ExperienceThey got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.
Gary M | Overall ExperienceGreat staff, very helpful
albert h | Overall ExperienceI think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.
David N | Overall ExperienceGot us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading
Gary M | ReservationVery pleased. Excellent experience!
Marlin K | Overall ExperienceThere was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.
Dennis L | Overall ExperienceHad to wait in line for long time
Regena H | Overall ExperienceThank you for all your help in getting us enough units for our stuff. Very helpful!
Janet M | ReservationThe fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.
cayree r | ReservationWe got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.
Sheila O | Overall ExperienceTyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.
Darrin B | Overall ExperienceKenneth Taylor and Deanna were always very helpful. I appreciate all they did.
ac t | Overall ExperienceUser friendly staff. Ryan went out of the way to help. Thank you
viswanathan s | Overall ExperienceThe storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.
Rajena w | Overall ExperienceEntire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!
Melissa P | Overall ExperienceConstruction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.
ROBERT C | Overall Experience