Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some clarification for using the disarm box first would have been helpful, but we figured it out
Martha G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TOBY W
|
First Impressions
Rating:
5.0
Sarah you were great you made the experience very warm,the few times I spoke to you on the phone you put my mind to ease at our move there, as I was having doubts about our decision. Thank you for being warm and kind and if everyone is as warm as you our decision to move there is going to be a great one. Keep up the good work you never know who you might impact. Thank you!
Sally and William Wheeler
William W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Myra R
|
Overall Experience
Rating:
4.0
Roll up door is rusty needs to be serviced or replaced need someone with muscle to come with me to open roll-up
victoria m
|
First Impressions
Rating:
5.0
I couldn't be more satisfied with the thoughtful , professional attitude and above average knowledge of the General Manager , Sarah Taylor on a very cold 🥶 early morning ., Thank you once again ! Highly recommend U-Haul moving and self storage of Richmond Indiana
ERIC G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tamra r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BONNIE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tamra r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nicol M
Rating:
5.0
Richmond east side lady in office and Greg first class
Greg N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kari K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lindsey W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
patty t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chelse C
|
Overall Experience
Rating:
5.0
Truck was clean and drove well. Service was excellent.
ken h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandy S
Rating:
5.0
Customer did not leave a comment.
Carla A
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Gary R
Rating:
5.0
Customer did not leave a comment.
Miguel B
Rating:
3.0
I hurried and got back at 4:50 pm, and they had already closed. The mileage was 20 miles off when I left. They said it couldn’t be fixed until the truck was returned which is why I tried getting back before they closed. I guess I’ll find out if I get charged for their mistake or not.
Adam G
Rating:
5.0
The guy in there with the beautiful young woman was kind of rude and mean to her. But she was amazing and quite the eye catcher
Jeremiah J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dan J
Rating:
5.0
problem with my reservation was handled easily , with explanation that I understood .got the storage I need .
Helen F
|
First Impressions
Rating:
5.0
Great service as always fantastic people to work with
Michael W
Rating:
5.0
Customer did not leave a comment.
Lisa E
Rating:
5.0
Appreciated the good service
Peter W
Rating:
5.0
Customer did not leave a comment.
Kevin J
Rating:
5.0
The drive’s seat had significant rips in its covering.
The knob for the headlights is not set well in the dashboard. It’s a big hassle to use.
Jefferey B
Rating:
5.0
Customer did not leave a comment.
Stephen P
Rating:
4.0
Customer did not leave a comment.
Anita T
Rating:
5.0
So easy and convenient to rent a van from this location. The staff is also lovely.
Kristine H
Rating:
5.0
Customer did not leave a comment.
Patrick J
Rating:
5.0
Very accomidating.
jason t
|
Overall Experience
Rating:
1.0
Tell them too stop stealing peoples money and wallets. Crissendra too be exact. And the manager tae helped her do it.
Bryan B
Rating:
5.0
Nothing.
TROY M
Rating:
5.0
Customer did not leave a comment.
Denise K
Rating:
4.0
No one there at the time was able to help me adjust the mirrors. However, I would like to say that getting the truck was a very easy process.
David R
Rating:
5.0
Customer did not leave a comment.
Ron B
Rating:
1.0
I was going to get the van for 19.95@$.59 per mile they talked me into getting the 10ft which is $.79 per mile. I didn’t need the space and they told me I would. I could have saved $.20 per mile. I am a single mother of 6 doing EVERYTHING Alone so saving money is a must and they just cost me extra for no reason so disappointed!
amber s
Rating:
5.0
Everything was exactly what we needed it to be. Thank you.
Evelyn G
Rating:
4.0
Customer did not leave a comment.
Frank S
Rating:
4.0
Customer did not leave a comment.
Susan W
Rating:
5.0
Have broom, dust pan and Trash can to clean out trucks available.
Pamala H
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
3.0
Customer did not leave a comment.
Jennifer Y
Rating:
5.0
Nice job to the Richmond team
Melissa S
Rating:
1.0
Meter was wrong odometer was right. I drove 11 miles estimated 15. I put $2 in gas in for 11 miles they say I still owe $6. How in the hell am I paying $8 to drive 11 miles on a 9ft van.
Akabueze E
Rating:
4.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
Ashley V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RON P
Rating:
4.0
My only suggestion is that when we picked up the truck it had 1/8 tank of gas. It would have been nice to have had at least 1/4-1/2 tank so that we didn’t have to fill up before we started…having no idea how much we would use.
Other than this, great customer service. Easy process. Very pleased.
Susan H
Rating:
4.0
Customer did not leave a comment.
Nara A
Rating:
4.0
Waiting time was a little long
Frans N
Rating:
5.0
Customer did not leave a comment.
Wendi L
Rating:
2.0
Customer did not leave a comment.
pamela B
Rating:
4.0
There was a human tooth under the passenger seat.
Ryan M
Rating:
5.0
Customer did not leave a comment.
JORGE B
Rating:
1.0
Customer did not leave a comment.
Julie E
Rating:
3.0
Customer did not leave a comment.
Brian R
Rating:
4.0
Customer did not leave a comment.
David N
Rating:
5.0
Customer did not leave a comment.
Heather M
|
Overall Experience
Rating:
5.0
Good job
Ariana M
Rating:
3.0
The store clerk seemed off - could not find my reservation and the interior of the truck could have been cleaner [I cleaned it] but overall the truck performed well.
Brian D
Rating:
5.0
Customer did not leave a comment.
Mathew B
Rating:
5.0
Lubricate moving parts on equipment, check for missing lug nuts, rear tie down chain on trailer was too short with not enough places to hook free end.
Bob M
Rating:
5.0
The manager was great in returning calls and accommodating request.
Jessica S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian M
Rating:
3.0
Customer did not leave a comment.
DARREN K
Rating:
3.0
Customer did not leave a comment.
salea s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Charles C
Rating:
5.0
Excellent service, friendly when picking up trailer. Will definitely use again!
Shannon D
Rating:
3.0
Closing time and only one person working? Spent an hour waiting.
Pete W
Rating:
5.0
Well run company. Easy process.
Rick B
Rating:
5.0
Absolutely the best storage experience! Great staff, extra clean facility.
Jennifer H
|
Overall Experience
Rating:
1.0
It was not my original pickup location. I had to go 60 miles out of my way to get the truck.
Terry C
Rating:
5.0
Customer did not leave a comment.
PHILIP S
Rating:
4.0
Customer did not leave a comment.
Andy P
Rating:
5.0
Customer did not leave a comment.
Russell S
Rating:
5.0
Customer did not leave a comment.
Joshua S
Rating:
3.0
I drove a total of 19 miles. I added 1.5 gallons as truck said it was 16 miles per gallon. The meter was at the same level of gas but the man who read it entered a lower volume so I was charged 9 dollars even though contract said 6 dollars. I have photos of it.
Carol L
Rating:
5.0
The manager and staff were very helpful, answering any questions I had. There were no surprises when the final accounting was made. I would enthusiastically recommend this location.
DAVID T
Rating:
5.0
Saw condiments from a previous renter.Gas cap was missing.
LARRY A
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
4.0
Customer did not leave a comment.
Jim J
Rating:
5.0
Customer did not leave a comment.
Jennifer B
Rating:
5.0
Customer did not leave a comment.
Lindita C
Rating:
5.0
It's a pleasure to do business with you.
Cressida R
|
First Impressions
Rating:
5.0
The older gentleman was a pleasure to work with. He was a Veteran of the Air Force and was quite a but older. He said he was working due to his Social Security not paying all his bills! Everyone ought to hire older workers!
James H
Rating:
5.0
Great experience
James L
Rating:
5.0
Excellent customer service and assistance from man who helped us. Would highly recommend.
Tammy H
Rating:
3.0
Keep the equipment in good working order
SINNAMON K
Rating:
5.0
Customer did not leave a comment.
sharlotte o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsay H
Rating:
5.0
Customer did not leave a comment.
charles b
Rating:
5.0
Customer did not leave a comment.
Kayli H
Rating:
5.0
Customer did not leave a comment.
John N
Rating:
5.0
Great customer service!
Terry D
Rating:
5.0
Customer did not leave a comment.
sharlotte o
Rating:
5.0
Keep fasteners well oiled so they operate freely.
Michael P
Rating:
5.0
Johnte was great to work with.
Dewey I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDY N
Rating:
1.0
We had to turn the trailer into another uhaul a few hours into the trip due to a severely warped tire that was not noticed during pickup. When talking to the manager, he blamed us for the tire. However no other ties were affected, not even on our vehicle.
Jennifer L
Rating:
3.0
The tail lights on the trailer didn't work and the UHaul employee (a nice guy) didn't know how to fix them. I got my tools out of my vehicle and repairs the broken wires and plugs. This took me an extra 20-30 minutes and I was already behind schedule.
David S
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Customer did not leave a comment.
William P
Rating:
4.0
My rental was not there. I reserved a 10 foot van, but when I arrived there were no 10s available.
Travis T
Rating:
5.0
Customer did not leave a comment.
Charles A
Rating:
5.0
Staff was friendly and fun to deal with. They answered any questions I had and got me on my way.
David R
Rating:
5.0
Customer did not leave a comment.
Jeff H
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
Tyler C
Rating:
5.0
Customer did not leave a comment.
paul j
Rating:
5.0
Nothing! Fast, friendly, and professional service.
daniel f
Rating:
5.0
Customer did not leave a comment.
Steve S
Rating:
5.0
I was very happy with the experience and would recommend this service to everyone!! Keep up the great work!!
Traci T
Rating:
5.0
Have used this U-Haul location twice and have had a great experience both times. I highly recommend this U-haul facility.
John W
Rating:
3.0
Truck I rented run ruff, oil light stayed on, was all over the road at highway speed, a@ it made a noise when you turned it off. This truck should not be on the road.
Gary M
Rating:
5.0
Very good trailer rental experience ,quick and easy for my in town need.
rick r
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
3.0
Not certain what happens at this store. Seems to be turnover of employees each time I've visited there & I run into some "issue" that's NEVER their fault. I had to park across the street to drop off a trailer & then park it where they wanted it. Not my job to arrange their inventory. The young lady they sent to assist me was new (again... turnover) & wasn't experienced on the trailer. Manager helped her. But it appears that for some reason there are issues at this store each time I've gone there. No more.
RANDALL H
Rating:
4.0
We did everything online and that seemed to have worked out well. The man who answered the phone was able to answer my questions.
Michael M
Rating:
5.0
Customer did not leave a comment.
Debra S
Rating:
4.0
Customer did not leave a comment.
Vivian F
Rating:
5.0
Customer did not leave a comment.
richard k
Rating:
3.0
Quite expensive for 24 hours,
Debra W
Rating:
5.0
Great customer service
Carol F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher K
|
First Impressions
Rating:
4.0
Great selection of supplies.
RORY E
|
First Impressions
Rating:
2.0
Bathroom always locked. Not cool. When I was a day or two late, U-Haul starts sending letters to me and my family. NOT COOL. Customers smoking inside. No smokin NOT enforced. Johnte not very friendly. Won't rent again.
Benjamin C
|
Overall Experience
Rating:
3.0
Bathroom inaccessible.
Benjamin C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ELEIGHA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia E
|
Overall Experience
Rating:
5.0
It was everything we needed it to be.
LUCAS S
|
Overall Experience
Rating:
5.0
All promises kept
All security measures in place and met
All data requested by me available to me
PATRICIA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ladonna D
|
Overall Experience
Rating:
3.0
The original contact with Kim was great. There was a problem at the end of the agreement were Dave and another individual were very rude and uncooperative in handling the close out of the agreement. They both hung ip on me while trying to understand why U-Haul was trying to bill me for another month when I knew that the unit had been moved out of at the end of August.
David G
|
Overall Experience
Rating:
5.0
Had no issues renting a truck. They offered me 1 month free storage for renting the truck. Customer service was quick and helpful.
Christopher L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANNON C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julian V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jessica m
|
Overall Experience
Rating:
2.0
When I first moved into the storage a few years ago it was great under the management of Christian. Last week the restroom overflowed and leaked into both my units. The new manager, Jonte Williams notified after the plumber and he had already left. I was told that once he left he couldn't be reached. So my property say in toilet water over night. The next morning I went back and all he did was give me was claims number. I moved to other location yesterday. On other side of town. He wouldn't even get me a mop to try to mop up some of the water in my units. Very mad and upset. And management in my opinion. I will and already am much happier at the 3150 National road West location
patty l
|
Overall Experience
Rating:
5.0
Absolutely wonderful in the almost two years that I used the facility and I definitely would recommend to anyone I know. THANK YOU.
demond d
|
Overall Experience
Rating:
4.0
Good place to rent from. They got us what we needed even though the expected vehicle hadn returned. They still got us a truck for our needs. Good job!!!!
Jeff N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlie G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kester S
|
First Impressions
Rating:
5.0
Your questions seem to relate to the indoor storage facility, while I had the unheated outdoor 25' x 8' unit. But the people were always available and friendly. I rented for 5 months as I was transferring home items from Pa. to Indiana. Would use this location again without hesitation.
Thomas D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
thomas j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
geneva g
|
Overall Experience
Rating:
5.0
This storage was great. Very friendly staff. Well lit storage unit and outside.
saundra z
|
Overall Experience
Rating:
5.0
Hey Christian, Thank You for all your help and explaining everything. Just waiting on the Access Card.
Linda B
|
First Impressions
Rating:
2.0
I went to get my stuff out of storage and all my stuff was covered in green mold ruined my reclining sofa and love seat home made hutch and shelves and alot of other stuff im very disappointed in the customer service when i told them about it and told them there was a leak and mold was on all walls.
Kim T
|
Overall Experience
Rating:
5.0
Staff was wonderful, very helpful and went the extra mile to help us unload a a very heavy item.
Donna e
|
First Impressions
Rating:
5.0
Brandon was very knowledgeable and very helpful & nice. Greeted me when I came in and thank me when I left & told me to have a Blessed Day. Much appreciated 😊
rita c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cille D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felix B
|
Overall Experience
Rating:
5.0
We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings,
are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their
word in all the many aspects of our moves.
Vehicles are always in good and clean condition...
stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met.
A GREAT, DEPENDABLE, PROFESSIONAL, CARING
business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!
PATRICIA D
|
First Impressions
Rating:
1.0
Still waiting on a call from the manager after being told i’d receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said “I’ll take care of it & let them know you are Moved out.” A whole mess.
Brooke C
|
Overall Experience
Rating:
5.0
Na
Mark B
|
Overall Experience
Rating:
4.0
Mice pellets were all over my belongings in the storage facility despite there being rodent traps.
Sam B
|
Overall Experience
Rating:
3.0
The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected.
In all fairness, they had no way of knowing until the unit was opened.
joann h
|
Overall Experience
Rating:
5.0
I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Thank you.
Thomas B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND W
|
Overall Experience
Rating:
4.0
The associates inside were very helpful both times, moving in and out. Great place for supplies.
Angela a
|
Overall Experience
Rating:
5.0
Chris had always treated us right and very friendly and professional.
golda d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBRA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammie S
|
Overall Experience
Rating:
5.0
took some time to approve move out but everything took care of after calling...Thanks :)
Carol W
|
Overall Experience
Rating:
5.0
nothing
douglas l
|
Overall Experience
Rating:
5.0
Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..
richard b
|
First Impressions
Rating:
5.0
Christin always takes care of us when we need a truck. We do alot of business with him
Pamela B
|
First Impressions
Rating:
5.0
everything I expected and great service
Carmela K
|
First Impressions
Rating:
5.0
Everything was great
demond d
|
Overall Experience
Rating:
5.0
Pleased
donald m
|
Overall Experience
Rating:
5.0
Everything went well. Service was great
demond d
|
First Impressions
Rating:
5.0
Great service
gesue c
|
Overall Experience
Rating:
5.0
Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10
TONYA P
|
Overall Experience
Rating:
5.0
Staff went above and beyond to help me. I was very happy with my experience.
Jim H
|
Overall Experience
Rating:
5.0
Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!
cherry h
|
Overall Experience
Rating:
5.0
I appreciated the fast service and great advice from your representatives yesterday which made my move less painful.
Thank you.
Bari S
|
First Impressions
Rating:
4.0
Thank you for being so kind.
Cheryl L
|
Overall Experience
Rating:
5.0
I found the staff to be very helpful and courteous.
anne m
|
Overall Experience
Rating:
5.0
The guy there was wonderful to me.
janet s
|
First Impressions
Rating:
5.0
Thank You for the services you offer!
rebecca c
|
Overall Experience
Rating:
5.0
None
Michelle A
|
Overall Experience
Rating:
5.0
Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck
Rex H
|
Overall Experience
Rating:
5.0
The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.
Kevin O
|
Reservation
Rating:
5.0
We were very happy with the storage facility and the excellent customer service.
jill p
|
Overall Experience
Rating:
5.0
Very helpful staff and convenient access
DANIEL P
|
Overall Experience
Rating:
4.0
I would definitely recommend to family and friends!