Customer Reviews for U-Haul Moving & Storage at Oakwood

Rating:

3.0

The service hours suck. The sizing is way too small. I ended up having to purchase two units. On top of some the storage space is taken up by the wall. So I’m not getting my full space. Definitely won’t be getting a unit here ever again.

Rating:

3.0

Driver headlight was not operational and this location advised me to return the truck to a Fort Walton Beach location instead of Crestview Florida to get a $45 refund. Uhaul corporate was unaware of this and stated I would be charged extra at Fort Walton Beach for returning to the wrong location.

Rating:

5.0

Nothing everything was easy and I had a wonderful experience

Rating:

5.0

Everyone was courteous and welcoming

Rating:

5.0

Extra fast service, nice knowledgeable staff.

Rating:

3.0

The app was no help when returning a uhaul truck. At least the old way was convenient.

Rating:

4.0

Had no problem and was very helpful

Rating:

5.0

The staff was very friendly and knowledgeable! It was a nice experience.

Rating:

5.0

Very well organized ,and very Helpful,

Rating:

4.0

It would have been an Excellent rating,however the elevator needs to be updated. It's an old freight elevator.

Rating:

1.0

U haul is telling me & other customers that they don’t have dolly or appliances dolly. When they know they don’t have none when they get there. It’s very inconvenient for me to come & redo paperwork on my phone first. Then do it again when I get inside. And it’s very inconvenient for one person to handle a lot of people. I had appointment for 11:00 & supposed to bring back by two. It took twenty minutes of my time to get things situated. That’s pathetic, but you business there & don’t have the supplies. Ridiculous

Rating:

1.0

Stephen was amazing in helping me when I picked up my truck but he wasn't supposed to have to help. Any time I've ever used Uhaul there's a problem and this time was no different. The system was down so I couldn't complete the self check in and pick up. Again, Stephen was fantastic and extremely patient as he had to repeatedly start the process over but it took almost an hour. That hour cost me time and money since I had movers on the clock waiting. The appliance dolly that I had ordered wasn't available again costing time and money when the movers had to improvise using the dolly on the truck. It cost more time and money given the 2 trips, rather than the 1 trip that was planned, that had to made since the movers were scheduled for a limited time. It is never a good experience using Uhaul and maybe one day I'll learn and use a different company.

Rating:

5.0

The website and mobile app are terrible. On a scale of 1 to 10 I would give them a 1. Can't believe a major company would have such a poor system. 😞

Rating:

5.0

I arrived at the location and was greeted in a very friendly manner by the counter rep. He went out of his to make sure that my visit to the establishment was a memorable one. "Thanks for your Professionalism "

Rating:

5.0

Treated very professionally and given excellent service.

Rating:

4.0

Concerned about not having a spare tire

Rating:

5.0

Everyone was very friendly, nice and helpful .

Rating:

5.0

The customer service is very kind and helpful

Rating:

3.0

Honestly, the young lady who performed the paperwork for my rental was not pleasant at all. She was just the may I help you and have a good day type. She did her job, but definitely not a people person. She also speaks so fast, as if I've done this process before. If I had to rent from this location again, I would personally walk in and walk out of she was the agent taking care of me. I would come back at another time of day, another day or go to another location. Everyone else were extremely nice, from the young lady who made my reservation the day before to the young man who had taken the truck in for inspection. They were awesome.

Rating:

5.0

Friendly and helpful staff. Very tolerant with other customers as I overheard their professionalism with a testy customer. Great team

Rating:

3.0

The drop off location was more problematic. I wish to review my experience dropping off the truck.

Rating:

5.0

Very satisfied with the service.THANK YOU

Rating:

5.0

Always a great experience without any hasseles

Rating:

2.0

The new process of having the customer do more work makes me feel like I am at a self check-out. I should not be charged a fee if my phone is too old to download the u-haul app in order to complete the equipment return. I was "fussed at" by a clerk because I was "holding up the line" while the attendant attached the trailer to my vehicle, when the problem was the new u-haul process of completing the rental process until after the trailer is connected to my vehicle.

Rating:

5.0

Front desk was excellent in explaining everything and the guy on the outside went over everything. They really out did themselves.

Rating:

5.0

Staff was great!

Rating:

4.0

The customer service at the desk was not acceptable. The rep took a long time as she was talking normal conversation with the other worker while we were trying to check in. She was busy on her phone texting, and then answered the customer service line and assisted another call while we were already there in the middles of our transaction.

Rating:

5.0

Thank you! I actually had a very pleasant and easy experience. I overheard the manager talking to an employee and she encouraged him and told him he can do it. I love to hear stuff like that!

Rating:

5.0

I did a pre-checkin on the app and thought I checked the correct box for insurance which I also get full coverage. I was involved in an accident and found that I was not covered for liability????? I think upon picking up the truck the attendant should go over all insurance choices with you to insure you are covered correctly!!

Rating:

5.0

Employees were very professional , nice and friendly. They inspected truck well and made sure it was clean. Would recommend to anyone.

Rating:

5.0

Excellent Service

Rating:

5.0

The truck was old and need a wheel alignment. The radio did not work. I use to having rear view mirror. Not haivng that mirrow made me a little uncomfortable.

Rating:

5.0

The entire process from coming into the store, my encounter with the store agent, and, completion of th hitch placement was without difficulty. I don't have any suggesions for improvement, I was completely satisfied with the service.

Rating:

5.0

Manager was courtesy and informative.

Rating:

5.0

Perfect transaction. Thanks for all you do.

Rating:

5.0

The Sales Rep that worked on 01/30/2024 was VERY KNOWLEDGEABLE,HELPFUL and PROFESSIONAL!!!

Rating:

5.0

Keep up the great service!

Rating:

5.0

The same thing you are doing now

Rating:

4.0

The whole experience was excellent

Rating:

5.0

Just simple and so easy to access units using freight elevator.

Rating:

5.0

The counter person was professional and personable. Equipment was ready to go upon arrival. A streamlined stress free experience. Would definitely recommend this location.

Rating:

5.0

Friendly service

Rating:

5.0

Every thing was good

Rating:

5.0

The side doors of the van wouldn't open for me, but everything else was fine. The people at the rental desk are always very friendly and knowledgeable.

Rating:

4.0

The cab of the truck was a bit dirty.

Rating:

5.0

We were able to take the 15' truck even though we got there 35 minutes before scheduled pickup time. Everything went so smooth & quick even though we did counter pickup. Very well run facility!

Rating:

5.0

Back of van had some dust and debris when I initially got into it. When I returned the van, the staff swept and mopped the back.

Rating:

5.0

The representative that checked me in was helpful and it was an easy experience!!!!

Rating:

5.0

Unreasonably expensive

Rating:

5.0

The service was great

Rating:

5.0

The Uhaul truck was old with a lot of problems. Driver's side door was hard to open and made a loud sound when opening. Key didn't work in the passenger door. Keys got stuck in the ignition several times. Not a good truck for a 1000 plus mile trip.

Rating:

5.0

Overall every one of the employees was more than helpful

Rating:

5.0

This uHaul is the best run uHaul facility I have experienced. The staff is friendly and helpful. The manager Aisha runs a tight ship, and everyone there is very professional. I wish more facilities around the country were run by managers like Aisha. She gets FIVE STARS! I would definitely recommend this location!

Rating:

5.0

Ms. Aisha and Stephon were the people who helped me and showed me respect and were very courteous. I just couldn't afford the price when you kept raising the monthly fee.

Rating:

4.0

The elevator stopped working while we were in it but the staff got it fixed and running again.

Rating:

5.0

The manager was sweet at all time,

Rating:

5.0

Your staff is ALWAYS FRIENDLY,HELPFUL and PROFESSIONAL!!!

Rating:

5.0

Thanks for your service

Rating:

5.0

Totally professional group.

Rating:

5.0

Very well keep up. Two dumbs up

Rating:

1.0

I have rented from U-Haul multiple times and this was by far the worst experience I’ve ever had. Prior to moving in I received the traditional email with my unit number, access code, and storage hours which are listed as 6am - 10pm. Once I arrived to the storage I tried entering my access code and I received an error message saying invalid code. I informed the manager and she said “o you don’t need a code because your storage is on this side.” I didn’t think anything of it and said ok thank you. After moving in I went to my storage after the office was closed but during storage access hours to retrieve something and to my surprise I was faced with the same message access denied invalid code. At this point I’m totally confused so I call the 800 number to see what’s going on to only be told they can’t issue me code I would have to speak with the property manager. I was scheduled to go out of the country the next morning and needed to access my storage then and there. After misssing my trip I called the property manager as soon as they opened to get an access code so I can gain access to my belongings and she informed me “we don’t give codes here you can only get in your storage when the office is open.” I was at a total lost for words as I have never heard of anything like this especially since I have an email stating other wise and again this was not my first time renting from U-Haul but it was most definitely my last. Ms. Aleisha Smith is a crook and she is robbing people out of their money. Due to her customer service I will never rent from U-Haul again nor will I recommend anyone to rent from them either.

Rating:

4.0

When will I receive my my deposit refund?

Rating:

5.0

Manager was fantastic

Rating:

5.0

I had no issues with my storage unit. I would recommend them for their excellent service.

Rating:

5.0

👍👍👍👍👍

Rating:

5.0

I would like to thank Ms. Aisha Smith and her associate for assisting me and saving what was up to that point a horrible U Haul experience. Ms. Smith was very professional and very adept, assisting several customers at the same time and dealing with a rather annoying vendor. Ms Smith and her staff should be commended for their patience and willingness to resolve customer issues. She gets 5 stars from me.

Rating:

4.0

Everything was good for Tha most part only we couldn’t get in our storage after 9:00 Pm Because our swipe card and code was invalid for some reason after talking to the representative 4 times…

Rating:

5.0

Ms. Smith is a great asset to her staff and this company. Her store is hiring but every question that the gentlemen may have needed assistance, she answered her phone. I am thankful for the help because I reserved the wrong size storage and they help correct it.

Rating:

5.0

Aisha smith was excellent. Very friendly and knowledgeable. Thank you!

Rating:

1.0

When I got there yesterday the employee told me the storage was close and it was only 6:00 pm. The email I got and also the customer service rep I called that same day said the storage close at 10 pm. So I was not able to get into my storage on the day I was supposed to move into it and also I had to use gas to drive 2 hours to where I stay at and 2 hours back to the storage place the next morning. The employees didn’t help at all. All the employees need training on how to deal with customers or be fire or something. This was the worst customer service experience I ever experienced.

Rating:

4.0

Aisha was extremely nice and an asset to the company. Thank you.

Rating:

2.0

Staff was very unprofessional and not helpful. The staff needs more training on public relations skills doesn't follow protocol.

Rating:

5.0

The employees were so helpful, perfesonal, and even went out of there way too make sure I was happy,, I walked out of there with a smile 😃 😊 on my face,, especially whit Mrs. Aisha she is an excellent person...

Rating:

5.0

The Store Manager was very helpful. My experience with her was greatly appreciated.

Rating:

4.0

Aisha was very helpful, kind and patient. I didn't want to move in right away. I wanted to wait until I found someone to help me unload the van. Also, I wanted to wait to.move in after my check is deposited into the bank. Thanks for letting me wait to move in after all of that. The only thing that could be better were if I could have access to my unit until 9 or 10p.m. without costing me $10.00 more per month. Thank you, Elaine Bijou

Rating:

3.0

Storage unit has pre-existing damage. Damage was reported to staff and am awaiting repairs or some resolution.

Rating:

2.0

The people on st Claud was very very rude not helpful

Rating:

5.0

The ladies who helped me was very nice & helpful!

Rating:

5.0

Friendly and over and beyond

Rating:

5.0

Kim and everyone were very kind and helpful.

Rating:

5.0

Manager Aisha was the best, very helpful.

Rating:

5.0

The lady who checked me in was very help

Rating:

5.0

Th staff was amazing the best the that helped me was the best in the business I love this staff

Rating:

1.0

Very poor customer service experience at at another location

Rating:

1.0

This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn’t need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn’t happen. However, these ladies need to be on undercover boss,that’s how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn’t try people you know nothing about. That’s making a long story short

Rating:

4.0

Temperature in the 4th floor was 80 degrees.

Rating:

2.0

I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.

Rating:

3.0

Mold grew on my couch.

Rating:

1.0

The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.

Rating:

5.0

We appreciated the helpful and accurate staff and especially liked the first month being free.

Rating:

3.0

The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away

Rating:

5.0

The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.

Rating:

5.0

staff was amazing

Rating:

5.0

Hopefully move out will be just as good of an experience as moving in was.

Rating:

5.0

Aisha were very professional and polite

Rating:

1.0

Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart

Rating:

5.0

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Rating:

1.0

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

Rating:

5.0

Thank you! Personnel always helpful and professional!

Rating:

5.0

Outstanding overall with everything. They was kind and had patience with every question I had.

Rating:

4.0

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Rating:

2.0

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

Rating:

3.0

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

Rating:

3.0

It was a bad experience my storage was broken into and very personal things were stolen.

Rating:

5.0

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Rating:

3.0

Need loyal customer incentives.

Rating:

5.0

Great staff and location loved my experience

Rating:

5.0

Great job

Rating:

5.0

Great service

Rating:

5.0

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Rating:

3.0

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

Rating:

4.0

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

Rating:

4.0

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

Rating:

5.0

Very professional, helpful, and courteous staff!!

Rating:

4.0

I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

Rating:

5.0

The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

Rating:

3.0

The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.