Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a problem that I wasn’t able to access my storage unit past the office hours. Not everyone has a job to where they are available during the day. Which I had to pay for another month of storage due to not being able to get my stuff moved into new place of residence. My stuff was moved out on the 11th but was still charged for another month. My rent was due on the 11th but due to not being able to get remaining items out of storage on the 10th because could not access unit after 7pm. Also called the after hours number and no one would answer! Also didn’t like that a lock was put on the door and a late fee charged on the day of due date.
melanie f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave S
Rating:
3.0
Uhaul is good overall but too expensive and I feel if you are under the miles used and turn back in early you should get some sort of refund
Cheryl M
Rating:
5.0
The mothers attic leaked. Boxes of collectable and valuables were wet when we unloaded the truck.
kevin m
Rating:
4.0
Get more representatives in the office.
Karla H
Rating:
5.0
Customer did not leave a comment.
marica g
Rating:
3.0
The car hauler I rented had a out of balace wheel on it. Had a bad vibration going down highway. It was understaffed when I went to return trailer. I waited an hour for the attendant to finish with one customer so I coul let him know I had a return.
Brad P
Rating:
5.0
Customer did not leave a comment.
Mary f
|
Overall Experience
Rating:
4.0
Ashlee is always so helpful.
Mark and his team are great🙂
LINDA R
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Charles J
Rating:
3.0
The worker was really rude to me when I arrived. His name was T and after a misunderstanding he corrected me in a crass tone and didn’t want to give me the time of day. Then he handed me his managers card as if saying he was saying he won’t get in trouble, so go ahead and contact him.
Macie B
Rating:
2.0
Truck was dirty, the people on the inside were not very friendly. It would not professional.
djuana p
Rating:
3.0
Better customer service
emiliano r
Rating:
5.0
Customer did not leave a comment.
Rick B
Rating:
1.0
Three rental experience was off to a great start until the last night when it rained with my stuff in the cargo bay.
Upon further inspection it was obvious that repairs had been attempted somewhat recently. Nothing major was damaged, but to make matters worse, inside the cab also leaked water from either the windshield seal or the lights on the cab filling the dash wish pools of water. When i called corporate to report the water damage only to protect myself from liability , they basically called me a liar and threatened to charge me if i didn’t drive the defective vehicle and risk an electrical hazard putting myself at risk in the process.
In total i had the truck for approximately 5 days for a total of 54 miles.
JASON C
Rating:
5.0
Customer did not leave a comment.
Brett W
Rating:
3.0
Customer did not leave a comment.
Cherita V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis L
Rating:
4.0
Customer did not leave a comment.
Matthew D
Rating:
3.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Customer did not leave a comment.
Thomas R
Rating:
5.0
Good wondering hard work moving out save storage
LaLita H
Rating:
4.0
Moved out Feb. 29,2024. I wish I could get in my storage at any time.one more thing was I had to try my key card several times before I could get in. Need more days before late fee start.Thank you very much.
Joe L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin R
Rating:
1.0
I brought the trailer back two hours early. The attendant unhooked from my truck and told me I was good to go. However, he did not check in the trailer timely and I was charged a $20 late fee.
Doug D
Rating:
5.0
Customer did not leave a comment.
Geoffrey T
Rating:
3.0
The guy that was there doesn’t know the law very well. I video recorded my trailer because it had damage on it and told him it had damage on it and he told me that if it wasn’t uploaded to the site I would be charged for the damage. He said my video wouldn’t hold up in court. I’m sorry to tell you but my video of the damage of the trailer prior to me taking it off your lot would hold up in court and what do you guys do if somebody doesn’t have a smart phone, they can’t load up the damage to the website.
Tina J
Rating:
5.0
Friendly service
Joshua B
|
First Impressions
Rating:
5.0
I have to say the lady on the phone (Felica T) was extremely amazing. She made the reservation on the phone and in person one of the best times I've rented a box truck.
The gentleman who checked the box truck coming back was also very curtsies and professional. (I did not get his name)
I will definitely be a repeat customer and refer UHAUL over any other rental service.
Jeffery Long
jeffrey l
Rating:
5.0
Customer did not leave a comment.
ELI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ovie O
Rating:
5.0
Customer did not leave a comment.
Windy C
Rating:
1.0
Have onsite parking or clear instructions otherwise if not. Have onsite rental dolly as advertised online. Not one to purchase! Boo Uhaul. Very poor customer service and communication.
Sara S
Rating:
5.0
Mark the Manager was great. Everyone was super helpful. We were disappointed because we ordered an appliance dolly and they didn’t have one available even after I booked months in advance.
garrett b
Rating:
5.0
They were very pleasant to work with. Mark was super helpful.
garrett b
Rating:
4.0
Customer did not leave a comment.
Darrell S
Rating:
3.0
Just a bad area for a single female to go alone, construction limited the area for pick up and drop off
Alli P
Rating:
5.0
We really appreciate doing business with this company thank you all for being there when we needed you
Parthenia B
Rating:
5.0
Customer did not leave a comment.
Ayrahel O
|
First Impressions
Rating:
5.0
I even accidentally left a small medical device in the truck when I dropped it off. The manager was so helpful in thoroughly looking through the truck with me the next day to find it. It had slipped under the seat. Great customer service!
Vanessa F
Rating:
3.0
When I picked up and took the trailer back the guy was extremely rude and was being very disrespectful. I seriously don’t know how the woman in there can work with him daily!
Tammy M
Rating:
5.0
Had to wait about 10 minutes to be helped because one associate was helping someone who called in, and the other was helping another customer outside. Maybe have 3 people there on weekends.
genaro l
Rating:
4.0
Customer did not leave a comment.
Bricen G
Rating:
5.0
Best customer service
marshun h
Rating:
5.0
Fast process gentlemen got me in and out.
Sidney W
Rating:
1.0
I expressed my concerns and disappointment with the equipment and I was dismissed. This was my 3rd time in 5-6 weeks so I demonstrated my loyalty to not only UHaul but this location and my concerns weren’t even taken seriously. Very disappointed.
MICHAEL M
Rating:
5.0
I rented from U-Haul last year at a different location and the experience was just ok. This time I went to the 61st and Peoria because it was closer. Ashlee helped me and it was such a great experience. She was friendly, very efficient and professional. I would recommend her location without any hesitation.
Donna D
Rating:
4.0
Customer did not leave a comment.
TAMERA D
Rating:
5.0
Dude at the front did all the work. The rental truck was damaged from a previous customer and wasn't repaired when I rented the truck.
charles s
|
First Impressions
Rating:
1.0
Better customer service and why I got charge twice almost 90 dollars that's ridiculous
javier p
Rating:
5.0
Very friendly staff great service
quanha s
Rating:
5.0
Great service and no hassle in renting or returning.
Lori C
Rating:
5.0
It was perfect
Windy C
Rating:
5.0
nothing, all my expectations were met
John G
Rating:
3.0
Get more staff.
Have staff with more compassion and understanding of customers.
miguel g
Rating:
3.0
Customer did not leave a comment.
Jerry P
Rating:
5.0
Customer did not leave a comment.
bj N
Rating:
5.0
No need for improvement, it's already great Service
sharon m
Rating:
5.0
Customer did not leave a comment.
Jeff H
Rating:
5.0
Not a thing
Charlie T
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Customer did not leave a comment.
Raymond R
Rating:
5.0
All went well.Mark
Z and Ashley D were very Professional and Honest!
Donald A
Rating:
5.0
Customer did not leave a comment.
Ronald H
Rating:
5.0
Deliver the vehicle where i wanted to pick it up at.
Gabriel A
Rating:
5.0
Was a great experience. Thank you
Deborah S
Rating:
4.0
Customer did not leave a comment.
Richard P
Rating:
2.0
Not bad aside from the security. Having mesh ceiling and drywall walls made it super easy for some less than human garbage to steal everything I had entrusted in what was supposed to be a secure facility. Staff members were nice tho.
TRAVIS A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calvin P
Rating:
5.0
Customer did not leave a comment.
Valencia T
|
Overall Experience
Rating:
1.0
MANAGEMENT WAS RUDE AND DISRESPECTFUL AND DESTROYED MY PROPERTY !!!! RACIST SHOULDN'T BE RUNNING A STORE OR EVEN BE EMPLOYED BY U-HAUL
Andrianna A
Rating:
5.0
The after hours check in, was kind of complicated
Angela L
Rating:
5.0
..nothing really to improve
Both workers went above and beyond.. Thanks again!
Zachary L
Rating:
5.0
The young lady that helped us was very professional and efficient. She had us in and out quickly so we could get to work moving. The return process was quick and painless. I would us this location again if the need arises.
Christine L
Rating:
5.0
Customer did not leave a comment.
Larry K
Rating:
4.0
N/A
garrett b
Rating:
5.0
Nothing! It was excellent!
GK G
Rating:
5.0
The first place to dropp off was no one at there called the number no one was answering I wont recommend to anybody
Jose a
Rating:
5.0
I showed up 2 hours late and before i could even park a friendly attendant greeted me in the parking lot and started unhooking my tow hitch. Within 1 min she was pushing it back away from my vehicle and with a smile said "don't worry about the late fee...we got you"...rare to see service like this exists these days.
richard d
Rating:
4.0
Customer did not leave a comment.
micheal m
Rating:
1.0
Not only that you canceled my reservation, the teller was do rude and feels like he's doing me a favor. Taking a picture of me without my consent, when there are already exisit numerous security cameras. What a insult ? I've been a client here for sometime now and have never been insulted like this.This repugnant behavior of this man behind the counter is unacceptable, with the undertone of some kind of racial profiling. Too boastful this is wrong and a stinky customer service to loyal clients.
Elvis T
Rating:
4.0
Greetings, the person who assisted me has aptitude problems, he was upset and I did not receive the expected attention. It could have been more cordial. Thank you
Hector R
Rating:
5.0
Customer did not leave a comment.
Mike C
Rating:
1.0
If I could rate this zero I would. Absolute WORST customer service I've probably ever had anywhere. The Blonde woman with long ponytail and eyebrow piercing was completely condescending and had a miserable attitude and was rude every interaction. The woman of color who I'm assuming is the day time manager was also very rude and gave me a very hard time. I will NEVER use Uhaul again and I HIGHLY recommend a much more rigorous hiring process. Let's not even get into my filthy unit with a sticky mess in the middle of the floor and cockroaches crawling on the doors and floors in the hallway. The store front and units at 61st and Peoria in Tulsa Oklahoma are a complete disaster.
TRACY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry T
Rating:
4.0
Customer did not leave a comment.
Timothy S
Rating:
1.0
The guy that runs this place is a complete jerk every time I talk to him. Horrible customer service!
Vicki R
Rating:
5.0
A+++
Sharon L
Rating:
5.0
Ashlee was quite professional and helpful.
HAROLD S
Rating:
3.0
Customer did not leave a comment.
Stephen B
Rating:
5.0
The young lady that helped me at both pickup and drop off was very proficient and pleasant to work with.
Jim W
Rating:
5.0
Great service
DAVID H
Rating:
5.0
Everything was great. I appreciate how easy the process was, will be coming back again.
Gregory M
Rating:
5.0
Customer did not leave a comment.
Ryan J
Rating:
1.0
Having to deal with people like Mark H. is a very unpleasant experience. He might be better suit to work in the back instead of the front desk. Next time, I would rather go to a different place than having to deal with someone like him.
Francisco T
Rating:
4.0
Customer did not leave a comment.
Harold H
Rating:
5.0
Customer did not leave a comment.
Mary f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kindler C
Rating:
5.0
Great customer service
Ronald C
Rating:
5.0
Customer did not leave a comment.
Barry P
Rating:
4.0
Go over the features of the vehicle like.......how to release the park brake, location of the gas cap, instructions what to do in case of an emergency, just explain the base functions of the vehicle & answer any questions. Since I have driven trucks all my life I was able to figure everything out very shortly but for those drivers who are relatively new or in experienced -- i wouldn't just hand them the keys my $60,000+ vehicle before making sure they were capable of operating. Just a suggestion.
David R
Rating:
1.0
My storage was broken into 7 months before I knew and I believe the manager and I believe Felicia I really believe Felicia knows what happened.
Mary C
|
Overall Experience
Rating:
1.0
The Car Trailers straps were torn and broken, I was given a filthy truck with dirt and mud all in the cab.
They also forgot one of my bags of furniture pads, which I didn’t realize they only gave me half the amount until after I was on the road.
Good customer service but bad overall service.
Autumn D
Rating:
3.0
Truck had bad exhaust leak that could be smelt in cab and appliance dolly was not available even though reserved and was not available at any other near by locations
John H
Rating:
3.0
Customer did not leave a comment.
JEFFREY R
Rating:
5.0
The pictures of the truck to agree or dispute weren't close enough to show any previous damage that can be clearly seen when you walk up to it. If someone were to only agree with the picture that doesn't reveal the damage, you will be responsible for it even though your not. The lady at the desk is wonderful, very helpful. A great employee to have.
Debie C
Rating:
5.0
I like Mark there he has always been very kind I used this location 3 times
Christine C
Rating:
4.0
Customer did not leave a comment.
Cheyenne H
|
Overall Experience
Rating:
5.0
Both employees were very helpful
LeeAnn H
Rating:
1.0
N/A I've already left feedback on another email
jamila b
|
Overall Experience
Rating:
1.0
I called before I even decided to make a payment upon arriving the price was still the same however, the size did not meet my requirements. I explained beforehand that I had a king size mattress, box springs, king size headboard, a full size bunk bed and frame as well as two large U-Haul boxes and 12 small U-Haul boxes the size that I was offered for 74.95 plus insurance 82.90 was entirely too small it was half of my closet size not to mention they tried to offer a downstairs unit a smidget bigger for 154.95 that was a total inconvenience and waste of my money I spent paying movers and gas for transportation to have to find somewhere else to take my belongings and resulting in me asking for a refund. Thanks for the big inconvenience I. Don't even know why I called at 10:30 am the service I was given at 2:30 was as if I came in on short notice and not called in advance.
jamila b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
johnathan b
Rating:
5.0
Customer did not leave a comment.
Darlene L
Rating:
5.0
Customer did not leave a comment.
Mary f
Rating:
3.0
The bathroom needs to be updated
Donna A
Rating:
5.0
The beginning of my in person experience was awful the customer service was horrible I was ready to walk out. I realized I was not the nicest to the agent and apologized for expressing my irritation. The agent smiled and did the same and was exceptional in the end. Even went above and beyond to help me get what I needed. I only tell you the first part to see that the entire experience was turned around for me. I don't want any reprimand towards the agent at all. They really should be praised for how it ended. I work as a supervisor in a retention department and would have been proud of how my agent was able to turn things around for our clients as your representative did for me. Please reach out by email if you have any additional questions but I would like to make sure the agent is praised for how well they turned my experience around.
brandy j
Rating:
5.0
Customer did not leave a comment.
MIKE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nickolas C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
INELL N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dale G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kai S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Thurlin J
|
Online Move In
Rating:
3.0
The storage was big area was close staff was friendly but i after a few weeks in the storage my unit had roaches inside them I figured due to the fact it was outside but mainly because it was next to someone who had a storage full of junk behind us I’m not sure but I didn’t have roaches when I moved in
Morgan R
|
Overall Experience
Rating:
1.0
This facility needs a complete remodel. Highly unsafe area and yet there is no gate bordering the property. The staff is not so much the problem as is the area and setup of the units with minimal security.
Shawn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN H
|
First Impressions
Rating:
3.0
Need more light in each unit
Nancy B
|
Overall Experience
Rating:
5.0
The young lady that helped me was excellent!
DENISE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHANIEL G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kai S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim-Machelle W
|
Overall Experience
Rating:
4.0
Ashlee was very patient and kind during a stressful time.
Shawn B
|
First Impressions
Rating:
5.0
Good people
Jim-Machelle W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dmitry Y
|
First Impressions
Rating:
5.0
Staff went above and beyond expectations and I was extremely pleased with service.
Anthony H
|
First Impressions
Rating:
5.0
N/A
SHELAH F
|
Overall Experience
Rating:
5.0
N/A
SHELAH F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tracy W
|
Overall Experience
Rating:
1.0
This facility is in a rough area of town with high security risks. Windows get smashed, people get robbed, people get shot and lots of gang activity. Not to mention the hours close sooner then listed due to the crime and area. I moved out over a year ago and when I asked how to close my account I was told to send an email which I did. It has been a year and several times I have called and notified that I left state and closed out before I left, yet you keep charging me. Everytime I talk to someone, they are new. The crime is so bad that staff don't stay long so obviously messages don't get passed down. I left my keys to my lock and everything when I moved in April 2022.
Jennifer P
|
Overall Experience
Rating:
4.0
Helpful!
diana h
|
Overall Experience
Rating:
5.0
The staff is very helpful.
Daniel D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELSY N
|
Overall Experience
Rating:
5.0
If you need help with movers
I strongly suggest kmul movers.
They can be contacted through U-Hauls app. They are the most respectful, price reasonable, attentive, considerate movers I have come across. 5 🌟 for them👍
lajuana m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
eric g
|
First Impressions
Rating:
5.0
This was my first experience utilizing U-haul, and it was a pleasant one. Mark Hartley was cordial -- very patient and professional. I would highly recommend this particular U-Haul Moving & Storage
denise f
|
Overall Experience
Rating:
4.0
Very helpful staff and accommodating!
diana h
|
First Impressions
Rating:
5.0
I really like the manager he was very sweet and very helpful I appreciate that this move was very stressful
PATRECIA R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hillary K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandi m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
byron c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda h
|
Overall Experience
Rating:
1.0
Moisture in the unit. Paid for insurance and my mattress and other things were moldy. Manager told me insurance doesn't cover that. Basically wasted my money paying for insurance. All I wanted was my bed to be replaced and got nothing but a rude response. I'll never use uhaul again
Nicholas I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
roye n
|
Overall Experience
Rating:
1.0
When I first arrived, my $99.00 reservation was not honored. I had movers waiting on me so I had to pay $139.00 while no Manager was on-site to help the situation. I was also told that they did not honor the free 1st month rent after paying over $1400.00 for the truck. Then once moved in I met with Mark Hartley the manager who advised that the reservation that i I had was for a 2nd story unit He said i could move into a the 2nd story unit but the 1st story unit was all ready loaded. Witch meant that I woul have to pay movers again to move at my expense. I did get a free month rent for compensation for the mix-up. In April and in June I went to the storage unit to retrieve some boxes. The Air Conditioner was out and it was over 100 degrees inside the Climate controlled unit. I made it aware to the people working there and thy advised that the AC was broken without an ETA as when it would be fixed. This happened several times. On July 28, 2022, I went back to retrieve more boxes and found the Air Conditioner leaking and had another a 1/4 of an inch of water which had gotten under the door of my unit A4190 along with other Units as well.i notified Rita working jn the office. She advised that she had told Mark Hartley about this. So I came to the unit for what I thought would be a few minutes that lasted 2 1/2 hours soaking up water out of my unit with no help from management. Jim Smith was notified and finally Mr Hartley along with Rita came to help. I only received help after asking and the only compensation I received was another free month's rent. THIS MANAGEMENT IS THE WORST CUSTOMER EXPERIENCE THAT I HAVE ERVER EXPERIENCED. MR. SMITH DID CALL ME BACK AND I ADVISED HIM OF THIS AND HE WAS NOT VERY HELPFUL. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND WILL REFER ALL OF MY FRIENDS AND FAMILY TO STAY AWAY FROM UHAUL. THIS IS UNACCEPTABLE TO HAVE THE WORST CUSTOMER SERVICE IN MY LIFE. GOODBYE UHAUL!!!!!!!!!
Stephen B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RANDY S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Karlee G
|
Overall Experience
Rating:
5.0
Felicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!
SHARLEN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DELSY N
|
First Impressions
Rating:
3.0
I am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why
Carl J
|
Overall Experience
Rating:
1.0
The staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.
Fred b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
roye n
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
roger b
|
Overall Experience
Rating:
5.0
Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.
Jason C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Milton G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kenyetta P
|
Overall Experience
Rating:
5.0
The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.
LACY L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah H
|
Overall Experience
Rating:
5.0
Keep up with your gd works
deborah a
|
Overall Experience
Rating:
1.0
Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139.00 for the same Storage room that I had a reservation for at 99.00 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.
Stephen B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
harvey b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shaila h
|
Overall Experience
Rating:
2.0
Didn’t have paper work ready
Chester S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara L
|
Overall Experience
Rating:
5.0
Mark and his crew were professional and easy to work with.
Dorothy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn c
|
First Impressions
Rating:
2.0
Some of our things were stolen from the storage unit!
CRISEAOUS G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joaquin R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles S
|
Overall Experience
Rating:
2.0
This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway
jennifer M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
enrik m
|
Overall Experience
Rating:
2.0
Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed
Angela M
|
Overall Experience
Rating:
5.0
Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional
Frank J
|
First Impressions
Rating:
5.0
Mark was fabulous! Great service!
The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself.
A big win for U-Haul. You will have my repeat business
Dorothy H
|
First Impressions
Rating:
4.0
No comment
EVANGELINE W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rebecca G
|
Overall Experience
Rating:
5.0
The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.
VANESSA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregoria G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorena B
|
Overall Experience
Rating:
5.0
Always helpful and safe and secure facility.
TODD P
|
Overall Experience
Rating:
1.0
This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.
Jon V
|
Online Move In
Rating:
4.0
While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.
Brandi G
|
First Impressions
Rating:
1.0
Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted
OLEANA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TALIA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alicia m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jo b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
errica f
|
First Impressions
Rating:
2.0
All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit
latasha D
|
Overall Experience
Rating:
3.0
Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.
Kathy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MACREICE J
|
First Impressions
Rating:
5.0
Although short-term it was a pleasant experience and I will be doing business there again
dawn K
|
Overall Experience
Rating:
4.0
The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience
rita b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dawn K
|
First Impressions
Rating:
4.0
Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!
Kathy G
|
First Impressions
Rating:
5.0
Good experience
RHONDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa N
|
First Impressions
Rating:
1.0
My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it’s a loss I have to recover. There’s no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.
Amena S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melody W
|
First Impressions
Rating:
5.0
I love this business and yall staff so good
shaila h
|
First Impressions
Rating:
5.0
Gracias por el servicio de almacenamiento
Brenda M
|
Overall Experience
Rating:
5.0
Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much
chris p
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Daeja M
|
First Impressions
Rating:
5.0
My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!
ladonna p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
james d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynette C
|
Overall Experience
Rating:
5.0
What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.
Lynette C
|
First Impressions
Rating:
4.0
Good job.
Robert H
|
Overall Experience
Rating:
1.0
When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.
Heather B
|
Overall Experience
Rating:
5.0
Everybody was very helpful.
Robert H
|
First Impressions
Rating:
1.0
The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC
Antoinette V
|
Overall Experience
Rating:
5.0
Great location, reasonably priced &great people
Shakyra C
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀
Debbie S
|
First Impressions
Rating:
2.0
The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.
lisa f
|
Overall Experience
Rating:
1.0
Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.
Alicia M
|
First Impressions
Rating:
4.0
Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5
Derek R
|
First Impressions
Rating:
5.0
I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend.
Thank you again.
Paul K
|
Overall Experience
Rating:
4.0
you guys were so helpful thank you so much
ALVINA C
|
Overall Experience
Rating:
5.0
Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!
daniel s
|
Overall Experience
Rating:
5.0
Keeps everyone informed by email
Winford W
|
First Impressions
Rating:
4.0
I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.
Kathy W
|
Overall Experience
Rating:
5.0
Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .
Thomas M
|
Overall Experience
Rating:
5.0
Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.
Yolanda L
|
First Impressions
Rating:
4.0
the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed
Paul B
|
Overall Experience
Rating:
1.0
The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.
Jeff B
|
Overall Experience
Rating:
5.0
I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!
Laquinta G
|
Overall Experience
Rating:
4.0
I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!
katherine m
|
Overall Experience
Rating:
5.0
Customer service was excellent
Michelle A
|
Overall Experience
Rating:
5.0
Keep up the good work.
MATTHEW P
|
Overall Experience
Rating:
5.0
Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.
MATTHEW P
|
Reservation
Rating:
4.0
the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help
Chip G
|
Overall Experience
Rating:
5.0
Customer service was great.
Monique R
|
Reservation
Rating:
3.0
My only concern was that there are a lot of homeless people that hang around the property
TERRY J
|
Overall Experience
Rating:
5.0
The staff was very helpful and super nice. I always have a positive experience.
Amy H
|
Overall Experience
Rating:
5.0
Love the staff real cool people
Ashley H
|
Overall Experience
Rating:
5.0
Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you
Diane A
|
Overall Experience
Rating:
1.0
One staff always did his best to take care of me
April R
|
Overall Experience
Rating:
3.0
I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!
KAREN G
|
Overall Experience
Rating:
3.0
All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.
JOHN C
|
Overall Experience
Rating:
5.0
The staff was always very courteous and the building well maintained.
Lisa S
|
Overall Experience
Rating:
4.0
Would totally use them again! We also used the movers and they were awesome!
Megan G
|
Overall Experience
Rating:
5.0
would choose this for my storage in the future
FLORA G
|
Overall Experience
Rating:
5.0
Uptown
anthony t
|
Overall Experience
Rating:
2.0
My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return