threre was a problem with my refund but it was all work out
Kenneth WilliamsCustomer Reviews for U-Haul Moving & Storage at Queens Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility and staff were great. Why I moved out was because of the cayous on the streets in front of and on both sides of the street. The drug consumption, tents and garbage strewn all over the sidewalks. Every time we went to our locker these things worsened and we felt less safe.
Bruce Griffiths | Overall ExperienceThe staff were great and the whole process was simple.
William Ferris | First ImpressionsAttendant was very friendly and helpful.
KENNETH HURN | First ImpressionsAll the staff at this location are very patient and kind! I stored my belongings for seven months and never had problems with my unit, access or customer service. Each time I interacted with the folks around I was met with happy demeanor. Everyone here deserves a raise!
AShley Jordan SAnslow | Overall ExperienceCarmen was a wonderful help during my move-in process. I had a few larger items that she offered to help me move, which was greatly appreciated. I appreciate the security features in the building, and also thought the building was quite clean.
Beckie Grobb | First ImpressionsCarman is the most helpful person. She provided exceptional service. Very kind and so helpful.
Lela Sibley | Overall ExperienceI did not know that you had to be an after hour member to access your unit after hours. Thought that once you had your access code you could access your unit at anytime.
Kelly Somogyi | Overall ExperienceNice staff
Didi Ramos | First ImpressionsExcept for the water damage to some books and a box spring and two mattresses that are unusable, mildew and mold.
SONJA GRONEN | Overall ExperienceThe staff are amazing. I strongly recommend U-Haul on queens st.
Amber Deon | First ImpressionsThe service provided by both the facility and its management, with able staff assistances, has been well above average, and always a pleasant experience to visit and work in. Especially appreciated is the care and quality with which the washroom has been maintained. I wish all storage businesses could be managed as well.
WINSTON STOKES | Overall ExperienceUhaul staff and especially the manager are awesome people .Great experience .Thank you
mike maguire | Overall ExperienceI’ve used this facility before and the staff are great!
susan snell | Overall ExperienceWhat a Great sales and service team at this location.
stanly martinovch | First ImpressionsStaff went above and beyond to help coordinate the drop-off with my moving company, and assist with unexpected challenges. Moving is hard, and the people at this location made it easier.
Chloe Burgess | Overall ExperienceCarmen and her staff were very helpful and wonderful to deal with. Won’t hesitate to refer and use them again. Thank you
SHAYLA MCINTYRE | Overall ExperienceThe staff was always very helpful and accommodating !
Donna Gatenby | Overall ExperienceIt's my first experience with storage
Megan Horan | First ImpressionsStaff were great, just was frustrated a bit with the design of the building moving my larger furniture in and out
Victoria Smith | Overall ExperienceThe GM Carmen is very helpful!
Andrew Luesley | Overall ExperienceExcellent customer service and really well cared for facilities
Natalie Cooney | Overall ExperienceI love the deal of getting a free month of storage with a truck rental! It's a great addition.
AShley Jordan SAnslow | First ImpressionsI was serviced very well. Excellent experience.
Andreas Petrow | First ImpressionsAbsolutely making this my auto go-to for any future storage or moving truck needs. Dealt with Carmen, another woman whose name i didn’t get, and a man in the storage centre, and all were helpful and awesome; and i dealt with another awesome and helpful employee at the truck centre (whose name i also don’t have, but he mentioned he is from Ecuador), who cared as much about uHaul and its reputation as any employee i’ve ever met. I left thinking that guy is total management material. Anyway, top-to-bottom delivered what they promised, completely. Good people doing a good job.
David Roache | Overall ExperiencePlace was spotless, well-run, organized, and efficient. Seemed brand new. The woman in charge, Carmen, was professional and helpful, and simply put amazing.
David Roache | First ImpressionsFar exceeded my expectations. The facilities always feel incredible safe, and they're always spotless. The staff is incredibly kind and easy to work with. I really enjoyed my experience of renting here and will recommend to others.
lindsay tannahill | Overall ExperienceIt was clean and well run good service. Truck rental right beside them
Richard Roorda | Overall ExperienceCarmen, Neville and Laurie are consummate professionals and truly stellar representatives of Uhaul. As Uhaul staff they have been a delight to engage with over the 2+years we rented a storage locker at their Uhaul location. These three folk deserve to be praised and feted by the Uhaul organusation. We recommend having the storage faculty open until 9pm each day of the week.
Thomas Esakin | Overall ExperienceWould be nice to make it 24/7
carl caraan | Overall ExperienceHello my time having two storage lockers was a very good experience , the managers name Carmen was professional and very accommodating. my wife and I had lockers since 2005 and the storage facility was always clean and well run. thank you Tony Tucker
PHARMASAVE DRUGS | Overall ExperienceLady who helped us was friendly; told us all about the rooms available and their sizes. After settling on one we purchased a lock and got further details/instructions which were very helpful. Carmen helped me change my auto payment plan as well; it was causing anxiety for me. She fixed it to come out at a more convenient date.
wendy England | First ImpressionsCarmen was FANTASTIC to deal with, thank you Carmen!
Elizabeth Mullen | Overall ExperienceThis is not a move-out review. I needed my auto-payment changed & I called the main U-Haul Center… but they still couldn’t do it (after a few calls). When I called Carmen at the storage facility - she knew exactly what to do & changed my auto-payment date which was a huge stress off of me. (Thank you Carmen). The other 2 staff I’ve dealt with (can’t remember names; lady & man) both helpful, friendly. The lady was great showing and renting the space - very knowledgable. Thanks for great service; would recommend highly. 🙏😊 W.England
Wendy England | Overall ExperienceCarmen is amazing, along with the other staff there.
Lisa Bogdonov | First ImpressionsCarmen is an absolute gem and made us feel so welcome and at east knowing our belongings are in good hands. Very professional and friendly.
ruvey lovegrove | First ImpressionsSeveral times I was in the office when difficult customers were whinging and whining about something or other. Carmen, Colleen and Neville were always very calm, collected and patient, even with the most impatient customers. They are the three of the kindest people I've ever met. If I ran a business, I'd hire all three of them! Lovely people!
marie elaine leblanc | Overall ExperienceThis is very hard for me because honestly your staff and the company where always going g above and beyond for me during my hardship that turned into homelessness for the reasons of the way the cost of living and unable to find a home sometimes I wasn't able to make the payment and because of the amazing staff at this location Connie and all of them each are my true life savers. They have amazing patients for what area and people they face day to day. It's because of you all we have or I have my entire belongings In my new home just in time for Christmas. It's been a long haul for everyone these days with covid 19 and the raise of cost of living to the jump ib homelessness making it very hard to balance the finances to which I could have lost my stuff but due to the excellent staff at queens Avenue storage they truly saved my life and belongings thank you from the bottom of my heart and happy holidays to each of you may this Christmas be the best and the healthiest yet. All the best in the new year and I plan to continue speaking highly of the location staff and uhaul in the highest regards yours truly Travis Moore Merry Christmas 2022 🎄
TRAVIS MOORE | Overall ExperienceSuperb Service from Carmen!!!
guanuck enterprises inc | Overall ExperienceFor an elderly building the staff keep it very well maintained and welcoming
Rose Patterson | Overall ExperienceU-Haul Moving & Storage at Queens Ave is impressively well run by Carmen, Colleen, Neville and Laurie. They were always very friendly and very helpful. I wish them all the best.
CRAIG D. BARTON | Overall ExperienceVery friendly and professional staff, thank you.
JIM VAUTOUR | First ImpressionsCarmen and her staff are very attentive and maintain a clean and safe facility in a very challenging environment. When Emergency Services were unavailable, one of the staff members assisted me while attending an overdose which occurred just outside the facility. Although I no longer require storage, I will continue to rent vehicles and purchase supplies from this UHaul location. Regan
Regan MacLeod | Overall ExperienceThe staff was welcoming and very helpful. They were accommodating and even provided complementary moving supplies. They are hard-working and you can see this in the way the place is clean and well-managed. The team you could see work well together for they seem to enjoy each other’s company and greeted people by first name as they came in to see their storage units.
Rose Patterson | First ImpressionsThe staff person I dealt with was amazingly helpful and friendly. Excellent employee.
Bill Kimmerly | First ImpressionsYour survey page lists "Excellent / Above Average / Average / Below Average / Poor from left to right... You should put those the other way around, I nearly rated this facility "Below Average."
roy bauchman | Overall ExperienceCarmen has always been incredibly helpful whenever I've had to get in touch with her (I live in London, England) and she was just as helpful when I finally returned to Canada last week, after 16 years, to sort my storage out! Two of her colleagues who were also working across the two days that I was there, were also incredibly helpful, giving advice on shipping things back to the UK and where I could drop off donations of things that I no longer wanted or couldn't ship back. Thank you all for being so friendly and kind.
MICHAELA MCCOLLIN | Overall ExperienceCarmen she was very friendly and respectful and helpful, I had issues with the other location of uhaul Storage but she was understanding of my situation and trying her best to help , I would give 10/10 for Ms Carmen for her professional and respectful personality
TARIK SAIDI | First ImpressionsI felt very welcomed. Carmen was very helpful.
YOUSIF HAMAD | First ImpressionsCARMEN IS THE BEST! What a wonderful experience I had meeting Carmen at the Queens Avenue UHAUL location. She was personable, helpful and went completely above and beyond for me. She is a leader in Customer Service! Thank you Carmen! <3
amber cadieux | First ImpressionsThe staff were all great, friendly and very accommodating. It's a bit more expensive than I would have liked, but the facilities are quite nice.
Dan Moses | Overall ExperienceCarmen Wallace was very helpful. She's excellent at her job . She was super nice . Definitely recommend that location for all your storage needs.
Nicolla Emms | First ImpressionsBest storage place I've ever used. Excellent support, affordable, nice facilities, good security. I couldn't visit for a couple years and when I got back, everything was in the exact condition I left it and the unit was perfectly clean. Thank you so much for caring for my belongings during this difficult time.
Kate MacNeill | Overall ExperienceFriendly & informative staff. 😊
Glenn Johnston | First ImpressionsI hate UHaul but Carmen is a gem. Make her CEO.
Jennifer McGibbon | First ImpressionsAwesome facility run by very helpful and courteous staff!
DEBORAH GROENHEYDE | Overall ExperienceFor the years we have used this facility we have been happy with the service however recently there seems to have been some evidence of incursion by the street folk and we found this somewhat disturbing and feared the security might lessen
GILLIAN/ANTHONY BARLOW | Overall ExperienceCarmen Fisher provides excellent service - efficient and always with a smile. We feel our “stuff” is safe in her building! Thank you, Carmen.
DOUG /SHEILA SULLIVAN | First ImpressionsCarmen and the staff were always helpful from the first day I rented a locker. When I had questions, they had the answers. Thank you all!
HOLLY SANSOM | Overall ExperienceThis location was honest and straight forward and a pleasure to do business with and would gladly return to do business with again if needed. I ended up at the Queens location because of the deceit and lies at the Topaz street location where they rented me a room as being 3’ x10’ x8’ when in honesty it was under 10’ by a few inches but the 3’ was only 27 inches. Beating as I was storing moving boxes that’s the difference between one wide and two wide making it half the size they said. Then when I rented a truck to move to Mackenzie the truck was parked with the nose of the truck way up the embankment facing Blanchard St wit the front wheels way over a foot above the rear in elevation and causing an obvious deviation in the gas tank reading and once on the road to the ferries I noticed that within just a few miles on the truck it was now below 3/4 of a tank. For example when I gassed up in Hope after the almost level journey to get there the truck took $145.00 in fuel, my next fuel stop was in Williams lake after all the steep climbs up the Trans Canada was only $150.00. If you do the math seeing as gas in Williams lake was more expensive it’s pretty easy to see the truck wasn’t properly fueled before being rented.
dan jones | Overall ExperienceFirst fully positive experience with uhaul. Great job ya'll!
Corrie Kessler | Overall ExperienceFirst time user and loving it.
Simon Baker | Overall ExperienceCarmen and the team are amazing!
TATTNEY TARR | Overall ExperienceI highly recommend this facility. Carmen was always great and Nelville went out of his way to help me more than once.
Monique Andrews | Overall ExperienceQueens Ave staff do an excellent job!
JONATHAN OSBORNE | First ImpressionsVery helpful and pleasant staff. I would use this facility again without hesitation. Most reasonable price around and convenient, secure location. Thanks, Paul
paul delorme | Overall ExperienceCustomer service is without a doubt the highest I have ever experienced from every single staff member. Great team leadership and highest marks to the manager and assistant manager and all they do to accommodate me and other clientele. Couldn't be happier seems mg the welcoming smile when I arrive to do go about my business there.
bradley henderson | First ImpressionsAmazing experience when things were rough.Thankyou so much.
Margret Mueller | Overall ExperienceReally good customer service , guidance and tips to unload. We will surely use uhaul self storage services again.
Sarthak Garg | First ImpressionsThe folks at the queens Abe in Victoria are the best!!!
TATTNEY TARR | First ImpressionsCarmen Fisher is infinitely knowledgeable, always helpful. The facility is well laid out, at least for relatively small-quantity storage, clean, well lit, secure, and heated.
Harry Swain | First ImpressionsThe gentleman that I dealt with was amazing. You are lucky to have him on your staff. Thank you.
robert Averill | Overall ExperienceThis location was beyond what was expected. Very clean, private washroom, quick elevator, well lit. The morning staff Carmen was very helpful for me with finding not only a storage unit but a truck as well in a time where most places were at capacity. Thank you! A+
JOSEF HENRY | Overall ExperienceI would not recommend it to a friend because it has basically been taken over by drug addicts and homeless people and I no longer feel like it a safe or clean facility and I do kot feel comfortable being there by myself or by myself with my kids. I am constantly worried about my car being broken into or damaged out front. I have also not felt co mfortable using the washroom in a long time. There is a huge homeless/addict population outside because of the proximity to a street church across the street and the shelter on the corner. The number of people using these places has increased exponentially due to covid. Neighboring businesses have hired security to try and maintain order. Uhaul has not. The staff there are too busy to manage the problems they are facing outside and inside the facility as a result. They cannot be every where all the time. They are also facing dangerous situations they have not had to before. Uhaul needs to hire more staff, pay for more staff to be on at same time or hire security. The problems they are facing here are very real, and serious. How irresponsible of Uhaul to ignore it! Rented lockers since 2015....multiple lockers....same location...able to adequately compare service and how things have changed.
Cynthia Peckham | Overall ExperienceCarmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.
elizabeth mears | First ImpressionsFantastic staff
Eric Emery | Overall ExperienceAccess to the storage was easy and very friendly staff.
CARLOS EDUARDO DUQUE | Overall ExperienceThe manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept clean
Scott Lemire | Overall ExperienceStaff at the Queens Ave office were always very helpful.
Jeremiah Foley | Overall Experiencethe person at the counter was excellent and very supportive. Thank you.
Ahmed Amoumene | First ImpressionsCarmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Me
james hurry | First ImpressionsThe storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!
Maime Hutt | Overall ExperienceGreat storage facility. Would use it again.
Sylvian Breault | Overall ExperienceCarmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.
George Floyd | Online Move InCarmen was great to deal with. Friendly, efficient and really helpful.
Tire Stewardship bc | Overall ExperienceVery helpful and hands on staff. Keep up the good work!
ANDREW STUBBINGS | Overall ExperienceThis was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.
Monica Reid | Overall ExperienceColleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.
Thomas Esakin | First ImpressionsI've used the services before and will continue to use them as I need because I'm very satisfied with everything.
Sarah Saeed Khan | Overall ExperienceIt was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!
Dustin Schwartz | First ImpressionsThe staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.
Josh Williams | Overall ExperienceVery helpful and welcoming staff
Kevin Conlin | First ImpressionsAll of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner
Joanne Kaltenbruner | First ImpressionsVery friendly and helpful staff. A very positive experience.
Jim Reid | Overall ExperienceCarmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!
Christian Dusseault | Overall ExperienceGreat staff very clean facility
susan snell | Overall ExperienceCarmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.
Ian Cornell | Online Move InThe gentleman who helped us is very accommodating and thorough in giving directions.
ANDREW STUBBINGS | First ImpressionsNice people, and a clean space. I would rent a storage locker here again.
jessica schellenberg | Overall ExperienceStaff was fantastic to work with!
Bridget Dunsmore | Overall ExperienceWill use U-Haul again as the staff were both friendly and helpful.
francis clancy | First ImpressionsThe Manager at this location is FANTASTIC
David English | Overall Experiencewe are very pleaseed to do buisness with this location
Adrian Patricia Krap | Overall Experiencethank you for all of your help
manon elder | First Impressionsjust thank you for your service!
Walter (Allen) Zarazun | Overall ExperienceCarmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and Linda
WAYNE GIONET | Overall ExperienceCarmen and all staff were awesome to deal with; very helpful and very professional.
gerald halford | Overall ExperienceCarmen was excellent to deal with!
BRAD SPENIEL | Overall ExperienceManager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!
David Knapp-Fisher | Overall ExperienceVery nice staff, friendly good service.
WAYNE GIONET | First ImpressionsTime spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.
Jon Wilson | Overall ExperienceEveryone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!
isabela de la rosa urraza | First ImpressionsI was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.
Karen Inglis | Overall ExperienceCarmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term
Tammie Dahl | Overall ExperienceExcellent facilities!!! Very efficient and friendly Staff made this a great experience for me.
HOLLY GRAY | Overall ExperienceThe staff there were super nice and i felt welcome
Jacey Rowett | Overall ExperienceColleen was very friendly and helpful both on the phone and in person.
Katherine Norman | First ImpressionsGreat staff and very good location.
Caroline Moore | First ImpressionsThe staff are helpful and friendly.
Angus Townsend | Overall ExperienceGreat service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.
julie brewster | Overall ExperienceTotally happy with the facility and service.
VALERIE BRICE | Overall ExperienceYou are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍
GARY LEMIRE | Overall ExperienceGreat experience, smoothly done !! Awesome keep it up ...
Riddhi Seth | First ImpressionsGreat storage facility, great staff
IAN WEITMAN | Overall ExperienceCarmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055
LEE ANN ERICKSON | Overall ExperienceCarmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.
Functionfox Ludwig | First ImpressionsFriendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)
Mike Onyszkiewicz | First ImpressionsThe officestaff were very pleasant and helpful.
Joan Yarmie | Overall ExperienceThe UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.
KEVIN STACEY | Overall Experienceyoure doing fine
Michael Holt | First ImpressionsThe gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank
Patrick Moulden | Overall ExperienceI work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved
HENRY SCHEIN | Overall ExperienceI needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.
linda lee | Overall ExperienceCarmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.
john brown | Overall ExperienceAutomated Billing was a nightmare, we chose to go to Adams Storage.
HENRY SCHEIN | Overall ExperienceService was great. Facility is very tight to move furniture and large items around in.
Deanna Foukal | First ImpressionsThe access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.
Takuya Tsukamoto | Overall ExperienceJacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don’t let this one get away!
nan richardson | First ImpressionsGreat location, clean, easily accessible, secure and great customer service!
Morgan Ferris | First ImpressionsFantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.
Mike Kelly | First Impressionsthank u
DAVID BILLINGS | Overall ExperienceThanks for an excellent experience! All staff were great! Appreciated....
Jamie Swanson | Overall ExperienceThanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated
matthew cummins | Overall ExperienceOur compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.
james cawsey | Overall ExperienceWould recommend
tami greep | Overall ExperienceVery helpful and friendly staff.
Chad Gottfried | First ImpressionsDon’t force comments in a survey
monique brewer | Overall ExperienceScrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,
John Simpson | Overall ExperienceThank you
Karen Turner | Overall ExperienceHad an excellent experience here. Would definitely use this facility again.
Glenn/Jenny Smith/Nelson | Overall ExperienceThank you! @carmen
Kevin Darling | Overall ExperienceIt's the friendly staff on Queens Ave. that I'll always remember..Thank you all! Gary
GARY FIELD | Overall ExperienceCarmen was very helpfull and compassionate the other staff were good as well she treated me with respect and many times staff went out of their way to accommodate me thank you Carmen and staff .
Ronald Haug | Overall ExperienceI got shocked by the elevator buttons a number of times. The staff were great.
NELSON SALAHUB | Overall ExperienceGreat staff! Very helpful.
TERESA FRY | Overall ExperienceVery friendly helpful staff. I like the fact that you have a security card to grant access to your belongings and security cameras around.
david filiatrault | Overall ExperienceAwesome !
priya pather | Overall ExperienceThe storage space was accessible and easy to fill with my furniture, boxes, etc.
ANN PORTER | Overall ExperienceThank you
Keri SANDFORD | Overall ExperienceThe staff were wonderful and made a potentially tiresome experience, not so much!
sarah bitove | Overall ExperienceStaff have hospitality for the customer. So the customers will feel like at home. Thanks for the service.
Takuya Tsukamoto | ReservationIncredible staff made the whole experience a pleasure!
Rory LATTIMER | Overall ExperienceMy experience was seamless. Flowed great, didn't have to wait long. Excellent service !
kim nelson | Overall ExperienceNothing more to add.
ERIC NELSON | Overall ExperienceIt was very clean and well maintained, but the location really wasn’t great and layout was challenging for loading. Staff was never rude but they were never very friendly at all either. Not inviting.
JANET MACDONALD | Overall ExperienceGreat service, friendly staff.
Sarah Heady | Overall ExperienceGreat service and secure lockers.
Ray Goudie | Overall ExperienceOnly negative - when calling in to speak to the staff currently on schedule,I would get head office and they could not answer my questions. I was very frustrating.
gaylene salina | Overall ExperienceThe place is immaculate and felt safe. Carmen is an outstanding manager, so responsive and considerate. Excellent customer service. As a former professor I was a hard marker but this facility is A+.
jenny nemeth | Overall ExperienceThanks
Rob Zanette | Overall ExperienceNo problems at all. Great service!
Waren Radloff | Overall ExperienceThe staff couldn't have been better. Carmen & Neville were as kind as can be,& always available to help. Carmen went out of her way to be reasonable, professional & caring. A very positive experience!
Kyra Oser | Overall ExperienceMy only comment is to raise the entrance to the elevator on the ground floor. it wasn't quite high enough and we had a hard time fitting our queen sized box spring in teh elevator.
Matthew Taccogna | Overall ExperienceHave no complaints. This was a very well operated storage business. Would use it again if I had to.
Joanne Hankey | Overall ExperienceThe staff are courteous and available. Unfortunately the neighbourhood is becoming very sketchy. This and the frequent rent increases caused me to move out.
JAMES AUSTIN | Overall Experience