Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did a great job handling our concern and was able to get us right in. Awesome job!
Terra Smith
Rating:
5.0
Customer did not leave a comment.
Toni Yafanaro
Rating:
5.0
Always superior in every department. It’s why I’ve used U-Haul since the 90’s…
Mark Trimm
Rating:
5.0
Customer did not leave a comment.
Martin Hernandez
Rating:
5.0
Not sure there is anything to improve. Great experience..
Steve Overholser
Rating:
5.0
Customer did not leave a comment.
Sharonda StewardMoss
Rating:
5.0
Customer did not leave a comment.
Diana Vanwinkle
Rating:
5.0
Customer did not leave a comment.
Shanda Barnhill
Rating:
4.0
We had made reservations over the phone with Philip uhaul team member . After arriving at the location in Toledo that our reservation was made for , we had nothing but issues !
The employee was struggling with the 3 customers that were waiting . He would start the process of one customer then move to another never finishing one customer at a time . He couldn’t lovate keys for the unit that was on our contract . He had trouble directing us through the contract . Then another employee showed up . She said our reservation never included the price of the car hauler and was not apart of the contract we had signed . This employee was rude and threatened us . Then she canceled our contract . She then redid it charging us double .
We left that location and went to the location on Reynolds road in Toledo Ohio . Jessica found our reservation for truck and car hauler that the previous location denied ever seeing .
We left Reynolds location finally around 1:00 with both rentals we had reserved at 10am that same morning . Thank you to the employees of Reynolds rd Toledo Ohio location .
After our experience we had that morning with the first location on Collin’s in Toledo it left us tormented and uneasy with using uhaul for an important move we had to make from Ohio to Florida.
I am currently renting a storage untit in FortMeyers flordia . We had a good experience with this location .
I’m not sure if I would recommend uhaul to anyone close to me for important events
Jody Abrell
Rating:
3.0
Attendance need to take us out to inspect the vehicles before we leave. When we come back the same. No one did that. So, if any damage was done or if it wasn't done, we could be accused of doing something. Also, the gas and mileage is not looked at at that time. You just leave the vehicle and go home. They can tell you anything that you owe them and it may not be so. Better communication please.
Martha Adams
Rating:
5.0
Customer did not leave a comment.
Patrick Mahoney
Rating:
5.0
Customer did not leave a comment.
Andrew Grimes
Rating:
5.0
great, easy experience!
Tim Prand
Rating:
5.0
Sales/Customer Svc woman & Installation Man Bobby were BOTH outstanding at their jobs and just darn nice people!!!!!
We had concerns about how the hitch would look on our beautiful brand-new 2024 Toyota Prius Ltd...... they help put our worries to rest before the installation. We are completely delighted & grateful for such nice professionals.
DANIEL POLLOCK
Rating:
5.0
Customer did not leave a comment.
Therese Brown
Rating:
5.0
Customer did not leave a comment.
Jeffrey Roberts
Rating:
4.0
Customer did not leave a comment.
Jeff Schaaf
Rating:
5.0
Customer did not leave a comment.
Corey Cooper
Rating:
5.0
They were open when they said they would be. They had a good trailer ready for me. The staff were affable and helpful even at the early hour. No improvements possible in my book they were great.
zack silverman
Rating:
4.0
Customer did not leave a comment.
TERRY MICHALIK
Rating:
5.0
The customer service was excellent from the moment I called to pickup and return of the truck.
Wendy Steele
Rating:
5.0
I don't see any issues you guys were great..
John Hoag
Rating:
5.0
Customer did not leave a comment.
Eugene Burgess
Rating:
3.0
I was quoted $107 plus tax and insurance, when I turned it in, they told me the quote was wrong and I had to pay $9 more.
Ali Omair
Rating:
5.0
Both attendants on departure and man on return vwey cordial
Michael Shaw
Rating:
3.0
Customer did not leave a comment.
LUIS RIVERA
Rating:
5.0
Customer did not leave a comment.
George Hack
Rating:
5.0
Customer did not leave a comment.
Heather Hobson
Rating:
3.0
Customer did not leave a comment.
Johnathan Jennings
Rating:
4.0
Customer did not leave a comment.
TERRY MICHALIK
Rating:
5.0
Very helpful staff, very helpful manager, excellent experience.
ALISA GOLDEN
Rating:
5.0
Some coffee and small bottles of water
Wayne Thomas
Rating:
5.0
Customer did not leave a comment.
Dustin Wells
Rating:
4.0
It would be a great service if we could pick up after hours. You could have keys in Amazon-like lockers at the location and use electronic signatures for contracts. I like the after hours drop off very much.
David LaFleche
Rating:
5.0
Very simple process with helpful staff.
Brian Lambert
Rating:
2.0
Customer service the day of the actual rental was perfect! Lamont helped us every step of the way. Prior to returning the rental my husband was hung up on 6x the representative was very rude and would not listen to what he had to say he had to call a total of 11x I order to resolve an issue.
Kristen Juhasz
Rating:
1.0
I was charged an extra $226 because of an error when writing down mileage. I understand that mistakes happen but I was already tight on money and have to wait 3 to 5 business days to get my money back. So now after moving I have to wait to get necessary things for my place for myself and my daughter until my refund is issued.
Andrea Heminger
Rating:
5.0
Great customer service
Earl Caswell
Rating:
5.0
Customer did not leave a comment.
ROMEO MARTINEZ
Rating:
4.0
passenger side windshield wiper was broke and resulted a very bed arched scratch in windshield!
Doug Reed
Rating:
5.0
Customer did not leave a comment.
Ben Schlachter
Rating:
5.0
Workers were very helpful and friendly!! They deserve a raise!
Rob Schmidbauer
Rating:
5.0
Customer did not leave a comment.
Joshua Lincycomb
Rating:
5.0
Customer did not leave a comment.
Houda Saqui
Rating:
4.0
Customer did not leave a comment.
Roger Estep
Rating:
5.0
Return mileage money when returned.
Claudia Parsons
Rating:
1.0
Overcharging smh
April Fulton
Rating:
4.0
I can’t believe you would charge me $20 because I didn’t scan some little square on my contract. I treat your equipment like it’s my own. Felt like a kick in the shorts.
Mark Miller
Rating:
5.0
front desk and assistant who hooked up trailer were awesome
Andrew Winkle
Rating:
4.0
Customer did not leave a comment.
Levi Launder
Rating:
5.0
Lamont continues to be a GREAT representative for your company. He is always knowledgeable, helpful, and courteous. I rent trucks with Uhaul probably 20-25 times a year, and while there are closer locations - I use the Reynolds Road location because I am always satisfied with their service and equipment.
Ian Mcclellan
Rating:
4.0
From pick up to drop off the employees were professional, going above and beyond to help through any issues.
Matthew Tkaczyk
Rating:
5.0
Customer did not leave a comment.
Laurie Green
Rating:
5.0
Customer did not leave a comment.
Joseph Poddany
Rating:
1.0
The Uhaul Led wasn’t working!!
Ridha Alfaraj
Rating:
5.0
Very helpful during both pickup and dropoff. Were accommodating with altering drop off time for me.
Jacob Oberle
Rating:
5.0
Customer did not leave a comment.
Scott Hamner
Rating:
4.0
Thanks for your help
Raymond Wilson
Rating:
3.0
Customer did not leave a comment.
Candace Glaspie
Rating:
5.0
Customer did not leave a comment.
Denamos Moore
Rating:
5.0
Customer did not leave a comment.
Dean Watson
Rating:
3.0
There were no furniture pads with my truck, I had to go get them myself at another location. Frustrating
Zack Howard
Rating:
1.0
I had made the reservation with zero issues but then had some technical issue I needed to get past with the U-Haul app. The gentleman on the phone was very professional and nice and I explained to him that I fully understood my issue was more on the tech side of things and that I’d be fine with calling a customer service number. He continued to try to help me for a minute more and then this extremely rude woman/girl just got on the line and interrupted our conversation and just said, “look we can’t just sit here and stay on the phone like this with you …” The gentleman’s name that was great was Terry— I don’t know the girls name but my goodness … extremely rude and has no business being anywhere near customer service. Outside of her there were no issues, but I won’t be using this location ever again.
Steve Leichty
Rating:
5.0
Customer did not leave a comment.
larry mccutchan
Rating:
2.0
The truck sounded horrendous and the customer service rep at the counter was extremely rude. Previously had good experiences at this location.
Michelle Lechlak
Rating:
4.0
What happened to me has soured my whole impression of U-Haul and I will not be renting again!! I was honest and said that I was taking the trailer out of the local area and the attendant told me that they had a trailer that needed to go were I was heading so I accepted it thinking I was helping out. When I dropped the trailer off I got a big surprise! I only used the trailer for 26 hours and was charged $575.00!!! When asked why so much I was told (after the fact) that they have a minimum of 5 day rental outside local area and I cannot take the trailer back as it was turned in and would cost another $575.00 to take it back!!! I was duped into believing you ran an honest business and would not screw your customers but here I sit without any lube!!! I will be contacting the better business bureau and the local media about this shameful display of abusing your customers. I will not be renting from you again and will be notifying all the agencies I am part of to stay clear of your company!!!
MArk lauer
Rating:
5.0
Check-in was quick and easy, a real no-hassle experience. Thanks!
RICHARD MCDANIEL
Rating:
5.0
Customer did not leave a comment.
Charles Rooks
Rating:
5.0
Customer did not leave a comment.
LASHONDA SPIVEY
Rating:
1.0
Smoke-filled cabin, filthy exterior where you couldn’t inspect it properly before leaving, wrong gas level, needed oil change. Been going there for years. Has steadily declined. Not having many other options is the problem.
Roswitha Jordan
Rating:
1.0
Not going there again
Shota Lekashvili
Rating:
4.0
It could be a little warmer in the waiting area 🙂
Bruce Kern
Rating:
5.0
Customer did not leave a comment.
Walt Valo
Rating:
5.0
Our rental experience was very easy and very smooth, no problems. The U-Haul team at the Reynolds Road location was very helpful and courteous, we'll be back the next time we need a rental.
Grant Martin
Rating:
5.0
Friendly customer service
Leland Proshek
Rating:
4.0
Customer did not leave a comment.
Ning Lei
Rating:
4.0
I ended up testing positive for Covid during trip, I dropped off the truck at this location because I had worked with them before and they were great, but they were not the drop off location that the NC U-Haul people chose for me. Something that would help future renters is allowing the drop off locations to be more fluid. I absolutely did not want to be face to face with a human and was far to sick to drive an additional half hour to drop it off, I believe I might have been charged for this as well. Overall I will think twice before I rent another U-Haul truck, this last experience was really not a good one, your truck needs some serious attention that it never got. The NC location needed to do a 100% better job of receiving the truck and verifying it was ready for a new renter. IT WAS ABSOLUTELY NOT!!!!
MELISSA GUNN
Rating:
5.0
Only if Jessica wasn’t working I would go and tell others to go there
Ahmad Alkhateeb
Rating:
5.0
Customer did not leave a comment.
Cristal Quan
Rating:
4.0
Customer did not leave a comment.
Louis Englund
Rating:
5.0
Customer did not leave a comment.
BARBARA CLARK
Rating:
5.0
When I picked up the rental the fuel tank was 3/4 full and I took a picture of the gas indicator so when I returned the truck I put in 3/4 of full and during the close out of the returned rental, I was charged an additional $10.00 for gas which that part of the rental was a rip off.
darlene mathis
Rating:
5.0
Reps were very helpful
Tyler Hensley
Rating:
1.0
Brought it back around noon and the lady was rude and disrespectful for no reason at all
Blake Bieber
Rating:
5.0
Raven is a great employee. Very friendly and competent!
James Knepp
Rating:
3.0
I would recommend telling your customers about the tow package on the trucks. I used 2-1/2 tanks of gas because the U-Haul rep didn't advise my about the tow package button. The truck sounded like the transmission was going.
When I brought the truck back, the young man looked at me like I was a stupid woman. " Did you turn the tow package off ?".
When I went to fill the tank when I was done with it the gas pump stopped would not allow me to put any more gas in,it was only half full.
Martha Gribben
Rating:
4.0
The rental process is very slow, the need for 3 different contacts for the rental purpose is over the top and it does not make any sense. Finally there should be a disclaimer stating that the minimum miles to hold the rental is 50 miles and then only charged what ever you consume.
Alejandro Uribe Mejia
Rating:
5.0
Customer did not leave a comment.
Kevin Andriot
Rating:
5.0
Customer did not leave a comment.
Joshua Auxier
Rating:
2.0
Manger was rude, short coming and seemed miserable
MIKE LAPLANTE
Rating:
5.0
The girl who helped me get the rental was super nice. Then the guy who checked me with my rental was also great I really enjoyed my experience with this location
Rosen Dennis
Rating:
5.0
Service was excellent and the trailer hitch wiring that was installed works perfectly. I was very impressed with the high quality of the operation of this facility.
William Midden
Rating:
5.0
Customer did not leave a comment.
roger kinnersley
Rating:
5.0
The employee who got us checked in and set up (Jessica?) was the only employee working and was busy the morning we came but she was very helpful, professional, efficient and super nice. Great customer service! Thank you
Jeannie Wagner
Rating:
5.0
Representative was John, such a great guy
Frank Angel
Rating:
5.0
Customer did not leave a comment.
Eugene Burgess
Rating:
5.0
Great friendly customer service.
Kevin Napper
Rating:
5.0
Customer did not leave a comment.
Joshua Stark
Rating:
5.0
Lamont was very helpful…!!!
I will be back…..well stocked store
Douglas Beat
Rating:
5.0
Jessica was professional and courteous!
Joseph Almazni
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brandon Pritzl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Woolridge
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brandon Pritzl
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Ordway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Ordway
|
First Impressions
Rating:
1.0
I will never ever use you all again.
David Rodriguez
|
Overall Experience
Rating:
5.0
The team was young, knowledgeable, professional and friendly. It was a joy to see our young ones stepping up and running a business
Diana Stewart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra Peterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barry Diesing
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JACOB KERSHNER
|
Overall Experience
Rating:
2.0
Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children’s clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.
Phyllis Burbridge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allie Mouser
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
dajah johnson
|
Overall Experience
Rating:
5.0
I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.
Henok Derbew
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawasha Wainwright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keianna Walker
|
First Impressions
Rating:
4.0
Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!
dajah johnson
|
First Impressions
Rating:
4.0
I was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional
My move out date is NOT THE 3 I moved out September 30 return truck Friday
thessa canty
|
Overall Experience
Rating:
2.0
Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions
thessa canty
|
First Impressions
Rating:
5.0
Everything was good
Phillip Simmons
|
Overall Experience
Rating:
5.0
Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.
vincent perrin
|
Overall Experience
Rating:
2.0
Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.
Tyshay Mccree
|
Overall Experience
Rating:
1.0
Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.
Yang Liu
|
Overall Experience
Rating:
5.0
The lady I spoke with was very helpful.
Delana Richardson
|
First Impressions
Rating:
1.0
Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.
mary Badeen
|
Overall Experience
Rating:
5.0
Friendly, accommodating, and prompt service helped make a stressful move much easier!
Scott Curtis
|
Overall Experience
Rating:
5.0
A+ experience
joanne mollica
|
Reservation
Rating:
1.0
I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks
Janet K Ware
|
Overall Experience
Rating:
3.0
We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.