Customer Reviews for U-Haul Moving & Storage at Route 2

Rating:

5.0

Great service. Very professional. Had to use a different drop off location but everything went very smooth. CS was extremely helpful and explained everything. A+ for UHaul

Rating:

2.0

I found the price abusive. It started at $29 and ended at $169. The car stayed with me for 7 hours and I drove 70 miles

Rating:

5.0

Agent worked well with me and went the full measure to ensure i as taken care of.

Rating:

5.0

Everything was great except returning the trailer, we had a difficult time maneuvering a 12 ft trailer into a small parking spot…more space to turn around would have been helpful!

Rating:

5.0

Clean facility and friendly and professional staff. Dante was great, he was a pleasure to do business with. If and when I need to rent again it'll be from this store and with Dante.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Amazing service and support when I had some mechanical failure with the trailer out of state. Very responsive!!

Rating:

5.0

Van was not very clean. Steering wheel was grossly sticky, seats were dirty as well ! Staff was very professional, helpful and friendly !

Rating:

5.0

Free coffee & donuts in office would b nice

Rating:

5.0

Super helpful staff, wonderful experience renting a storage unit. 10/10

Rating:

5.0

Customer service was great the manager on duty on Sunday was excellent and thorough and he made sure that I understood the whole process great value for me as a customer at this location! The manager was the best part of my whole experience

Rating:

5.0

The staff person was very pleasant also. Stay the way you are. We are very satisfied.

Rating:

4.0

Not much space to back in and hook up the trailer

Rating:

5.0

Awesome staff here! Great service and assistance! Only criticism is that the Ram tall van I rented doesn’t have enough leg or seat travel to accommodate a six foot passenger that wants to nap! Was uncomfortable for my son for 14 hour round trip! Hah!! But, the truck and folks at this UHaul location were Awesome!!👍👍

Rating:

4.0

If you think that /scolding/ people who have just been moving heavy furniture for not folding your blankets to your exact specifications is going to get you anything besides very angry and frustrated customers, you are mistaken. In general this is an excellent location and overall our experiences there are very good but heaven help me, don't scold or condecend. That was enough to send us elsewhere next time.

Rating:

5.0

Always a pleasure doing business with Uhaul. Heidi had everything we needed. She's a fantastic employee.

Rating:

1.0

Pathetic customer service and extra charges that were at fraudulent levels

Rating:

5.0

Dante was great to work with. If it wasn’t for him, I would have gone with a different company. The two people I spoke with on the phone for scheduling and customer service were useless.

Rating:

5.0

I appreciate the gate and security, especially since there is a U-Haul across town that has no gate or security setup. The unit was easily accessible and it was a very smooth process renting, then moving into the unit. Great value for the 5x10 unit

Rating:

5.0

i had a really great experience, thank you

Rating:

5.0

Nothing. Staff was amazing at pick up.

Rating:

5.0

There long enough to see 3 different managers! All were excellent. Any concerns were addressed quickly. Generous access hours! Suggest only that long term renters be advised to cover there storage items with tarp since over time, enough airborne dust and dirt makes it's way into unit.

Rating:

5.0

I had a very good experience with this UHaul branch. Good customer service, no issues, everything went smoothly.

Rating:

5.0

I was very pleased with my storage unit, except for the mice I had mice, droppings, and seeds, and stuff all in my my things

Rating:

5.0

Both locations were great. The guys at both places were more than helpful.

Rating:

5.0

Everyone was great.

Rating:

5.0

Filled the tank before returned to match what it was in the tank when I picked it up. Seemed to be pretty close. Drove 110 miles pumped 11 gallons. But was charged for more gas.

Rating:

5.0

Excellent service. Top notch, great experience

Rating:

5.0

Great experience, vehicle, and customer service

Rating:

5.0

All good!

Rating:

5.0

Friendly and courteous. No complaints or issues at all!!!

Rating:

5.0

$1.09 per mile is pretty steep!

Rating:

5.0

Manager was extremely helpful and offered assistance when we explained our situation with the pickup location and he was unable to refund our cash deposit on the car dolly since they had not recorded it on our receipt. Much much much better service at this location.

Rating:

5.0

The person working in the office building was very helpful.

Rating:

5.0

Dante was fantastic.

Rating:

3.0

Polite people go tabooed to help in the best way only thing was a little tight getting the trailer but not bad

Rating:

3.0

I was not happy that I had to go to this location after I had made my reservation at a closer location . App on arrival the original location was abandoned which caused my to have to pay more for mileage.

Rating:

5.0

I did the pick up using the app before the store was open, it was a rather painful process to do at 6:30am. I was in no way informed a head of time (even talked on the phone with uhaul the night before to confirm the reservation and ask a few questions) that I'd need either additional documents or two contacts. I would have brought my passport and other info if I was told about it, instead I had to spend a half hour waking up family so they could answer a call from uhaul to be my contact. There should also be a way to add license photos and whatnot in the days prior to the reservation. I was late due to all the rigamarole I had to do in the parking lot.

Rating:

1.0

The staff gave my reserved unit to someone else. He called to verify I still needed it because somebody else was asking for one that size. I told him on the phone yes I was depending on that unit and we were delayed driving from Florida to Massachusetts. I had another flat tire the next day which further delayed us but instead of calling again and talking to me in person after I expressly told him how important that reservation was. When I arrived yesterday he had given it to somebody else. So instead of a 10x25 ft unit I get a 5x5 ft unit. He further asked me to back up the trailer and move around some trucks because he wasn't prepared and then tried to have me wait until the next day to have the truck checked back in. After I loaded my stuff I asked him to please stay and complete the check in before he left. He was friendly in person but has really messed up my plans after he gave my reservation away.

Rating:

5.0

Antoine is amazing! Always super helpful and wicked friendly

Rating:

5.0

this is the best uhaul location I have ever done business with - excellent customer service! They should be commended for providing such great customer support!

Rating:

3.0

it did cost me more since my original reservation was on the Ayer location which is around 10 miles each way when compared to the one assigned. thus I had to pay more for the same service

Rating:

5.0

none

Rating:

5.0

Thanks to Dante for setting us up and getting us ready to tow!

Rating:

5.0

This was one of the smoothest transactions I have had with U Haul. Dante Delvalie was friendly and helpful throughout the whole process. His customer service was the best. Will definitely do business at this location again.. Jeff Garland

Rating:

5.0

These guys are good. Knowledgeable, friendly and very professional. Highly recommend.

Rating:

5.0

This was the best U-Haul location that I've ever been to. Small location but the fastest I was ever in and out of a U-haul. The guy working there was awesome. Dante was his name.

Rating:

4.0

Wouldn’t recommend this one due to me not knowing anyone in this area.

Rating:

5.0

Great friendly service! Thank you!

Rating:

5.0

Nothing. It was a simple hassle free process.

Rating:

5.0

They were very pleasant and helpful the gentleman who checked me in went out of his way to make sure that I was satisfied with the truck. The gentleman who checked me out was outstanding.

Rating:

4.0

Dante who worked at this location was excellent to deal with.

Rating:

5.0

Great service. Clean location and vehicle. Great experience

Rating:

5.0

Antoine ,the owner/manager is a great person to work with; friendly, energetic , and helpful, and his staff always work on the same level-Dante was assisting him during my last rental, and has the same great work ethic and shows the same great ability to communicate WITH people,not at them.Its nice to feel like I am being treated as a friend when I rent from you,and feel like they always look out for my best interest.Its really great knowing I can depend on them and U-Haul to help keep my business moving!

Rating:

5.0

Management it’s awesome at this location Great person very helpful and professional Highly recommend this to everyone helpful staff

Rating:

5.0

GM was fantastic, helpful, kind, comfortable to talk to. Have used trucks, storage and trailers from this location on multiple occasions and would highly recommend. Will using this location for future needs.

Rating:

5.0

Amazing service, especially when compared to my pick up experience. This location provides the customer experience that should be expected!

Rating:

4.0

Great service at this location

Rating:

5.0

Great customer service on the phone and at pickup!!!

Rating:

5.0

Everything was great! Dante was very professional and did a great job!

Rating:

5.0

Great customer service. Antoine was a pleasure to work with

Rating:

5.0

This location was excellent. Great customer service, felt well taken care of and they made our move less stressful overall. Highly recommend this location, we will be using them in the future if we ever need to rent again

Rating:

4.0

Have the cardboard sign removed from the window before rental. Offer an option where you are not having to look at tiny pictures of the vehicle on your phone to compare to vehicle condition as you cannot see any damage on the photos. Have the actual mileage match the record so you don't have to be taking pictures and uploading!

Rating:

5.0

Antoine was a great guy to work with. Attentive, friendly, and personable. I would recommend anyone I hear looking to work with him there. Thanks again for all the help.

Rating:

5.0

Anton was especially helpful. Facility served my needs very well and the unit was clean and dry. Thank you.

Rating:

5.0

Was great experience, great employees.

Rating:

4.0

The best part was different product options, as I only needed small locker for a very short period of time. With no deposit, and no admin fee. I appreciate the honest pricing. There was an issue with my lock and insurance, but the great Rep. resolved those issues. Even though its a for profit org, Uhaul is not greedy and I have a positive perception of the company overall.

Rating:

5.0

This location is awesome!

Rating:

5.0

Thanks again!

Rating:

5.0

Trucks were clean, location is convenient, gentleman working the store was very knowledgeable and moved the process along quickly while explaining all options. Five Stars, thank you.

Rating:

5.0

It was a good experience My issue was resolved immediately, and professionally

Rating:

5.0

Great

Rating:

5.0

Ant is always so friendly and welcoming! He deserves a raise or bonus!!

Rating:

4.0

The guys were great. Seemed a little over the top with needing a second and a third person who doesn’t live with you. Overall was what it was and we got it done in a reasonable amount of time. Thanks Dave

Rating:

5.0

From day one everyone was so friendly and helpful! Space was clean, accessible and plenty of storage for a low price!! 100% recommend!!!

Rating:

5.0

Excellent service!

Rating:

5.0

Friendly staff

Rating:

5.0

So far, everything has been easy and efficient.

Rating:

5.0

👍

Rating:

5.0

Such friendly staff! Answered all questions

Rating:

5.0

The very best storage units anywhere.

Rating:

5.0

Heidi was super helpful and friendly. She was very knowledgeable and accommodating, she made the process of signing up for a unit a total breeze!

Rating:

5.0

Excellent service highly recommend

Rating:

5.0

The staff was amazing and professional. I would rent again. The hours were prefect and well to access the storage was prefect. Everything was clean and the staff was friendly and helpful amazing experience

Rating:

5.0

Antoine was very helpful and nice. Any questions I had he explained them very well. He was very knowledgeable and friendly. I would definitely recommend this uhaul area to all my friends and family. Thank you!

Rating:

5.0

Staff is always helpful ....you can always reach them... I have recommended this place too many friends it's a great place to put your stuff

Rating:

5.0

The staff was extremely friendly and helpful! I couldn’t have asked for better service!

Rating:

5.0

The Manger was great he helped me find what I needed and always there to answer any of my questions great guy

Rating:

5.0

I did my reservations online and set up online. When I got there it was ready todo LOCK and all. Thank you.

Rating:

4.0

Office staff very friendly and efficient

Rating:

3.0

Somehow, even though I use my cell phone to do so many online things, like using a patient portal to read appointment and test info etc, eBay, hotel reservations, U-Haul reservations took me AN HOUR to figure out. I couldn't VISUALLY see the prompt showing where I made entry errors, and kept correcting the wrong things. Although my vision isn't good, I am not legally blind, and use my phone for everything, paying bills,ordering groceries, Amazon DAILY. But, uploading a driver's license was very easy and an excellent, experience, which is a reason that I said average instead of poor. Also, I could get NO INFORMATION ANYWHERE that I reserved a stacked storage unit, and then whether it was upper or lower. My daughter and I are short, and lifting something over forty lbs overhead ON A LADDER would have been difficult. Fortunately, we ended up with a floor unit. I called TWO reservationists and tried to call the actual property. Reservationists promised that he sent a message and that I would get a phone call. I said text was fine, and got neither.

Rating:

5.0

All of the staff I met were friendly and very helpful!

Rating:

5.0

It is my opinion that U-Haul Moving & Storage at Rout 2, Leominster, MA was well maintained, always clean and secure. I had rented a storage unit for a little over 1 year and found the staff to consistently be both pleasant and always helpful.

Rating:

5.0

The staff makes all the difference. Always extremely helpful, friendly, and knowledgeable. Storage unit was clean and dry.

Rating:

5.0

The location manager was very helpful, but did not like the call center folks. They did not know what they were talking about and not helpful at all so they would just hang up on you.

Rating:

5.0

Gerente Chris foi muito atencioso. Ele é muito bom no que faz. Sempre atencioso e muito educado.

Rating:

5.0

We chose U-Haul primarily because the facility is located very close to our (former) home; we would be closing on our home in MA 2 weeks before closing on one in FL, so convenient access for frequent trips back and forth was important. Manager Chris was very cordial in all ways, and keeps the office, the grounds, and the storage “rooms” pleasantly tidy. Also, our timing of closings changed twice, and he and the U-Haul system were quite accommodating. Moving is never for the faint of heart, but despite inevitable challenges our experience with this U-Haul facility was a very good one.

Rating:

5.0

Everyone I dealt with here was great. Helpful, friendly and courteous every time. I bought some supplies here also. The prices are very good. Better than most of the box store prices. Even the restroom was sparkling clean. Thank you!

Rating:

5.0

This was my first time having to utilize a storage unit. Chris was amazing, polite and accommodating. I work retail and have a very high standard for service, he nailed it every time I was there.

Rating:

5.0

The only thing I didn't like about the experience was being forced to buy your circular lock. The lock I brought with me would have fit on the door fine and probably stronger than than the one I had to buy. The person behind the counter was excellent and followed all virus protocols.

Rating:

5.0

Manager friendly and cordial; specialty packing boxes and materials ideally suited; large, clean end storage unit easily accessible. Very good experience as we await time for rental truck for move to Florida.

Rating:

5.0

Thank you Chris!!

Rating:

5.0

Leominster Rte 2 U-Haul and storage is outstanding for service and customer satisfaction!!

Rating:

5.0

Chris is awesome! Very nice to work with.

Rating:

5.0

Scott was wonderfully helpful when we arrived after a very long trip. He helped us get into a bigger unit than I'd reserved and did it quickly and efficiently. Scott is a wonderful and valuable employee!!

Rating:

5.0

Very happy with the facility and how clean it was. Will use again!

Rating:

1.0

Told unit had been cleaned and roof was new Got to unit and there was a sticky substance on the floor Latch does not work Spent 25 minutes trying to get the lock to work with latch Had to leave unlocked on first nite Also the truck experience was not satisfactory

Rating:

4.0

Very Friendly. Explained what I wanted, and was helped with out any pressure.

Rating:

5.0

The manager of this facility is excellent. He is knowledgeable, friendly, and professional. He made the whole process easy for me. Highly recommend him and this facility.

Rating:

5.0

Everything was ready, experience customer service representative, great job

Rating:

5.0

Thanks so much. I’ve always felt that my belongings were safe and well guarded

Rating:

5.0

Very helpful company. Thankyou

Rating:

5.0

The person assisting us was very pleasant, helpful and informative

Rating:

5.0

We really appreciated that you had a dumpster easily available for your customers, with no dumping charges! It made clearing out more efficient, thank you!

Rating:

5.0

Chris, Don, and the people who work there were fantastic!

Rating:

5.0

Everything about renting the storage space and vehicles was easy and the staff couldn’t have been more professional.

Rating:

5.0

No complaints, worth every penny. Very secure and the the staff were helpful and nice.

Rating:

5.0

Great service from the young man there. (I have lost his name) Answered all my questions. Even got a longer piece of rope so I could pull the unit door down without jumping to reach it. Thanks.

Rating:

5.0

I can’t say anything more than Chris the Manager was amazing! Went above and beyond his job title!!! Chris has the best customer service, I’d recommended this location to anyone!!! Chris thank you!!!!

Rating:

5.0

Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvement

Rating:

5.0

Scott's service was great! He was very knowledgeable and friendly. The truck I rented was in great shape, and the storage bin was clean and ready to go! I'll be back for more help with my move!

Rating:

5.0

Super was excellent and the staff were great

Rating:

5.0

Don't have words to describe the excellent and exceptional services received from these guys.

Rating:

3.0

All is good to very good, except the fencing and. Cameras. We stored boring stuff, would not have stored valuables like tools there.

Rating:

5.0

The team inside were very friendly and helpful.

Rating:

5.0

Clean, easy access, and helpful staff.

Rating:

4.0

Staff was great at answering questions and very friendly. Facility was very clean!

Rating:

5.0

The young lady that works the counter was very nice and helpful .A valued employee. Spell my name right please.

Rating:

5.0

Thanks!

Rating:

5.0

Great facility. Friendly staff. Well maintained

Rating:

5.0

This facility provided [by-far!] the best experience Ive ever had with Uhaul - they were curious, knowledgable, accommodating, pleasant all-around to interact with. Thanks so much!!!

Rating:

5.0

My only negative comment would be that on the day we vacated the unit we were charged for a full month on the same day the storage rent would be due for the next month

Rating:

5.0

Chris was fantastic to work with! I appreciate his follow up!