Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

Rating:

1.0

That little hair lady in the front was rude, made snippy comments and when we asked for help she said “it’s in the pamphlet”. Then when I tried to inform her that the check engine light was on she said well you should have put it in the notes but there was no place.

Rating:

1.0

Atención to the customer, they treat you like they don’t want you there like they don’t like to work and serve the customers.

Rating:

5.0

Very helpful

Rating:

5.0

She was informed, helpful and quickly checked us out.

Rating:

1.0

The attitude of your staff at that and some of your other locations in the state of Texas.

Rating:

4.0

I just wanted what I ordered but other than that it was great

Rating:

2.0

I reserved a cargo van in advance in order to have it on the day I needed it. The afternoon before my pick up date, I was notified the location for pick up had changed. When I went to pick up the van at the new location, I was told it was not in working order to rent so I was given a 10 foot truck instead. When the truck engine was started, it showed a check engine light. The person at the rental place said it was not a big deal, but it made me concerned about the upkeep of the vehicle. Overall, it was not a great experience because the truck was much harder to maneuver in the situation I needed the van for.

Rating:

5.0

The customer service was on point keep up the good work.

Rating:

5.0

N/A

Rating:

5.0

I had a very nice experience. I have rented with Uhaul for many years, and highly recommend their services for your moving as well as storage.

Rating:

3.0

Rented Truck for 24 hours after arjng Was told 6 hours for $19.95 need clarify to customer resevatoon an pick is different. I thought that was what he knew I was doing when I said I am on my way.

Rating:

5.0

Don't change anything. Nice people here.

Rating:

4.0

The location where i actually picked the trailer up at was fine. The guys there were helpful and polite. However, the guys at the U-HAUL MOVING & STORAGE AT I30 MACARTHUR, 920 S MACARTHUR BLVD, GRAND PRAIRIE, TX 75050, (972) 269-4014 location were worthless. Kevin and his coworker were busy talking about a fellow employee when i arrived and asked me to wait while they finished their gossip then they did not have the auto transport that I had reserved,even though there was several sitting on the yard. Kevin's solution was for me to wait on his location for an hour while the other guy went to pick up the trailer elsewhere. I chose to go pick it up myself at the other location and I am glad that i did.

Rating:

5.0

Customer service was great 💯 Young guys did an excellent job … keep up the good work fellas

Rating:

5.0

I was very pleased with the service that was offered to me thank you so much and yes I will recommend friends and family as well God bless you'll always will go back to..Haul for your Service. Again

Rating:

1.0

Make sure they explain everything to customer about the contract.....

Rating:

1.0

No passenger seat belt to wear, over priced, no communication on how to return the truck.

Rating:

5.0

This was my first time renting a u-haul truck and my experience was great. The process was easy to follow and the front desk guy was really cool and broke everything down for me very clearly. Nothing but high praise for me! Thank you!

Rating:

1.0

Your customer service lady gave me wrong advice she told me I can drop the truck off at any location I took it somewhere else they said i would be charged $200 if I leave it there so not only did I get charged for going out my way 9 miles the truck was raggedy and people need to do their job correctly instead of playing with each other behind the desk also my bank account was over drawn due to the extra mileage very very horrible experience worst uhaul place I ever been.

Rating:

5.0

The staff was eager and knowledgeable and pleasant to work with. They got me in and out fast and efficiently

Rating:

2.0

The guy who helped me seemed like he didn’t want to be there and had an attitude. When I asked if they had any blankets in the vehicle he rudely said “ No but you can buy some” ok no problem right. Then I asked if the vehicle had any straps, he then says “Yea we have straps but you’re gonna have to buy them” again it’s whatever right.. So I walk over to the wall where the straps are at, and it’s completely bare with 2-3 straps. Then when I go to pay I give him my bank card, he states that I cannot use it. That it had to be a “Major Credit Card Company” again no problem. But then someone rented a vehicle right after me and they allowed them to pay with Cash..? This place needs far better customer service.

Rating:

5.0

i felt like i was straining to drive the truck. Overall the process, affordability was nice. I requested a dolley and on the day of my move it was not available.

Rating:

3.0

The trucks dashboard was lit up the service truck soon was flashing, the check engine light was on as well as the service traction control was on it smelled hot like the oil needing changing it rode ruff . The Truck should’ve been out of service I use to work for Budget Rental Trucks so I know how the trucks are supposed to run and work just horrible and then when I returned the Vehicle the staff was not professional at all will not be using again u less it’s at another location and couldn’t find any other place.

Rating:

3.0

Customer service needs to improve. Friendly, but all over the place !!

Rating:

4.0

Never had a problem

Rating:

1.0

Un professional workers and no sense of urgency to acknowledge the paying customers

Rating:

1.0

I was charged 3 times for my storage unit on the day of purchase and nobody has offered me a legitimate solution.

Rating:

4.0

"You,Guy's",are...."Almost,Exact"✍️🤏🤏🤏

Rating:

1.0

I came in and had a reservation, they had to change it. Website needs to say only major credit cards gas was not right or miles and they said they would not reimburse me for the gas also since they had to redo my contract had to have contact so I would not steal the truck asked me about the adress on my drivers license just weird , the address on my driver's license was were i was moving from to public storage why would I steal a dang uhaul. I was supposed to pickup at 10 am process took an hour peoples time is important especially trying to get the truck back on time. I hope this the last time I have to use yall made me feel some type of way

Rating:

5.0

Good service will return thank you

Rating:

2.0

I was over charged for gas and they were late opening the store without any courtesy or a apology.

Rating:

1.0

Hire employees with better attitudes.

Rating:

5.0

Wonderful service

Rating:

5.0

I had no problems with my U haul service, everything worked out fine!

Rating:

4.0

One if the headlights were out on the vehicle.......replace it.

Rating:

5.0

No need. Excellent customer service.

Rating:

2.0

The location is currently being updated. No fault to anyone for the rating above.

Rating:

2.0

The inside of the truck look like blood was splattered all over the place and not cleaned off check engine light was on also ABS light was on the truck on the outside however was okay but was scared to touch anything on the inside. I understand that you need to have reservations but your counter people can be a little bit more courteous. I will go to a another location and never rent from this location again.

Rating:

5.0

No complaints regarding staff and facility. Everyone was helpful and welcoming.

Rating:

5.0

Sean was very helpful and took care of me. He made the process smooth and easy, I couldn’t ask for more. Great employee. I would definitely recommend anyone to this location

Rating:

4.0

No coments at this time!

Rating:

5.0

When I call to make a reservation to the location. I was greeted by An employee by the name of ISIS. She didn't seem to want to help with anything but getting me off the phone. Other then that everything was great.

Rating:

1.0

They over lapped my booking so I couldn’t extend it an hr a they where rude when I called an asked to do so a said they would charge an extra 100$ after the deadline .

Rating:

5.0

I think hire extra hand in the front. One person can easily be overwhelmed. However, the one person we got. I am sorry i forgot her name, morning shift on sunday off of Westmoreland. She handled everything in a timely manner, and very professionally. Kudos to her.

Rating:

3.0

Professional etiquette on greeting customers. Also, reservations was changed from the original location, sent us 4miles away from area, passed closer locations. check engine light, glue stored on the door to hold it, dull and dry demeanors of stuff.

Rating:

2.0

Better employees the girl that helped me the 2nd time I came in was nice and helpful the guy with the dreads is sorry and no help the new guy kind of heavy set was nice and helpful as well.

Rating:

1.0

I was charged one amount. But when I brought the $19.95 for 24 hour van back, full tank of gas ( was not full when I picked it up ) , had for only 2 hours and 15 minutes , clean and then was charged $30 more!!!! What a rip off and BS. Neve again!!!!!!!

Rating:

5.0

Lost my wallet

Rating:

5.0

Friendly Staff

Rating:

1.0

The people are rude. .. and act loss

Rating:

5.0

Excellent team

Rating:

5.0

Continue too service your customers with excellents🙂👋

Rating:

5.0

I need my deposit back now.

Rating:

5.0

Everything went smooth. All worked out great!! Keep doing what you're doing. Thanks again.

Rating:

5.0

The experience was pleasanr

Rating:

4.0

N/A

Rating:

1.0

I would’ve been very pleased with the rental if the location did not attempt to charge me for equipment I never rented (furniture pads). Having to deal with submitting a dispute over missing pads when my original invoice clearly did not rent any pads is a poor way to end an otherwise pleasant experience. Shame, but would recommend others NOT to rent from this location.

Rating:

1.0

This location had terrible customer service. They made us wait around 40 minutes just to tell us their system wasn’t working. I ended up doing the return procedure online. I would not recommend this location to anyone, unless they change their employees.

Rating:

5.0

No comments just great customer service Thanks to tacari matlock

Rating:

4.0

All Good for now!

Rating:

3.0

Store was crowded and bad layout. I reserved 2 dozen moving blankets and they had none on site which hampered our move. If youre not going to have what's reserved available, you need to let customers know so they can plan accordingly.

Rating:

5.0

Service was great. Love the after hours pick up. Convenient left my vehicle brought truck back the next day got in my vehicle went to work.

Rating:

3.0

Asked for closest hardware store and the agent told me to look it up on my phone.

Rating:

2.0

No utility dolly as promised by U-Haul customer service when they moved my location over 20 minutes away 14 miles from my original location.

Rating:

3.0

Communication between pick up and drop off locations. I showed up to drop off my truck and it was closed. They had been closed for a couple days for personal issues. I dropped the truck off and took a risk by doing so but I had no choice.

Rating:

3.0

The truck I was given desperately needs a wheel alignment, there was a point when I went to stop, the truck kept going as I was in a curve. Thank goodness I was driving below the speed limit or else I would've hit the curve. There was no inclement weather. Not to mention I had my child in the truck with me. The truck was NOT safe to drive at all! Though I was on a schedule, I stopped back at the pickup location on my way to where I was moving, but because they were so busy, I left & continued the rest of the 2mls left to my destination. This was a replacement for the larger size that I originally ordered since the expected truck wasn't returned on time.

Rating:

1.0

Rude and disrespectful

Rating:

5.0

Always accommodating and professional, trucks always clean

Rating:

1.0

Scams and wasted my time

Rating:

5.0

Just don't have any where to put it I'm homeless and really didn't want to lose my stuff, I've been homeless since Mr Holt passed away I'm sorry for any inconvenience thanks Erica holt

Rating:

5.0

I like how they took their time with each customer, include myself. They day I went it was very busy. I love their customer service.

Rating:

5.0

Natalie and the management team was ALWAYS so professional and engaging. Willingness to serve. ALL STAR TEAM AT Westmorland & Kiest. Will recommend! THANK YOU! SINCERELY HENRY & PAM CUTLIFF

Rating:

3.0

While the overall experience is satisfactory, I'm somewhat disappointed with the deduction of this month's amount. Despite vacating the premises on the morning of Nov 24, I was charged for the entire month, which concluded on Nov 23. Given the business I and my colleagues have brought in over the past two years, such discrepancies could have been prevented.

Rating:

4.0

Their is something dead in the storage area.... I could hardly stand to be near my unit

Rating:

1.0

So much to say, first the staff over talked the customer, then sent us on a wild goose chase to anther location where we was then locked on the premises for over 30 mins, then we find out that our store units was on the Westmoreland promises. The guys was uneducated on how to unhook the trailer from the truck to unload my vehicle. As we began to pull off after asking him if we was good to go to unload the truck several times he stated yes, so as we was pulling off to unload the trailer was still half way attached to the truck so my son had to unhook us fully cause the uhaul worker didn't and he had move on to the next customer. There was more thi gs that went on at all three uhaul facilities that we came in contact with and I will be filing a full complaint.

Rating:

3.0

The original storage unit was too small for our needs just because a truck is rented that doesn't mean that is all the room that is needed. Units should not be sized by the truck that is being rented. We had a tall entertainment center that simply would not have fit in the unit. We were told that the 10x10 was the largest we could get. We wound up getting a much larger unit and there's not much room leftover. We had a 20x20. And threw alot away.

Rating:

1.0

My move in date was June 1, 2021 for a first floor drive up unit but when I got there they said that they did not have those units there and that there was nothing they could do but move me into a second floor unit. My move out date was for April 1, 2023 and I moved out March 29, 2023. Ebony took the late lock off for me on March 29. I have my lock with me. I was told I had no more time than that. I have the paperwork. Ms Natalie has been saying that she was going to get this straight but hasn't. I owe nothing if I moved out by April 1 is what I was told.

Rating:

2.0

Storage unit was at a different location and paid for a 10x10 snd got a 6x9 and it was not outdoors

Rating:

5.0

Every1 was great in assisting at all times!!! I am goimg to miss you!!

Rating:

3.0

I was good although I wanted a storage on the first floor and I ended up.high after I stated I wanted a first floor storage. Other than that it was nice.

Rating:

5.0

Todo exelente muy bien 👍💯💯

Rating:

5.0

i injoy the uhaul.if i ever need you all again i will call you all Thanks you all for you help

Rating:

5.0

Professional and courteous service. Very helpful staff!

Rating:

3.0

My unit 1056 was rained in and destroyed several pair of my shoes and boots. I let them know expecting to hear back from someone but no one has.

Rating:

1.0

Bad

Rating:

5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Rating:

5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

Rating:

5.0

This is a great place to store, because it’s not easily accessible from the outside.

Rating:

5.0

This staff was great. Very helpful.

Rating:

1.0

It was too hot I. There

Rating:

4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Rating:

5.0

Great customer service

Rating:

5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Rating:

4.0

The access hours were inconvenient until recently.

Rating:

2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Rating:

5.0

Great Family work ethic.

Rating:

5.0

Staff super helpful and friendly.

Rating:

1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

Rating:

5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Rating:

1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

Rating:

1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

Rating:

4.0

Thank you for making my move out easy and simple.

Rating:

4.0

none

Rating:

1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Rating:

3.0

The service over the phone was better than the personal service upon arrival.

Rating:

4.0

n/a

Rating:

3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Rating:

5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

Rating:

5.0

Amazing and convenient!!

Rating:

4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

Rating:

2.0

The staff is very rude it have never ever taken me 2 days to move

Rating:

1.0

My experience was horrible!!

Rating:

1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Rating:

2.0

The people don’t know how much to do the company rules anyone know nothing

Rating:

1.0

Customer service is awful

Rating:

1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Rating:

5.0

I wish u stay opened longer during the week, other than Fri/Sat.