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Ricardo G.Customer Reviews for U-Haul Moving & Storage at SE Marine Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Armando E.It was the first time that I toke rental truck from U-Haul , it was very good and very cheap for me. Thanks U-Haul 🤗
Fahimullah H.The actual maintenance of the vehicle is horrible. Wiper blades were just as shot as the front end of the truck I rented
Mathew W.You need to made quote clear. I rented the car with a price per KM at 1.09 but went I returned the car the charges was base on Milles at 1.75. So and the end I pay more.
winston T.Clean truck and friendly service.
Chris K.Sohini's customer service and professionalism was commendable. I wanted to install a hitch and wasn't sure if I will get a bike rack from there however Sohini recommended top notch bike rack called Thule and it's apparently one of the best. She quoted me an all in price which I found very reasonable and was thrilled to know that the technician Avinesh installed everything within an hour and also showed me a demo on how to take the rack off in winter. I highly recommend visiting this location and meeting with Sohini for your hitch and bike rack needs.
RAJNIL C.Big thanks to U-Haul for making my move from Ontario to BC a breeze! Smooth sailing all the way!
jorge P.Constantly waiting for the yard crew when picking up a trailer.
Joe Z.Great staff inside and out. This location is the only one I will use. Thanks again
KALEY B.Charged a full day for being an hr late
Fred A.Engine need to improve and light was on so long without guide or information how to turn off the lights.
Sammy C.I damaged my vehicle when I was pulling out and your representatives and manager graciously overlooked my indiscretion and did not apply additional charges. Thank you kindly.
aneil P.Get rid of the blankets and dolly in inside the back and ask at the time rental if you want them They take up to much valuable space
melvin F.Some cigarettes smell in car after having installed the hitch in the car, it is not good for the customer and I do not feel good for it, but overall is good, staff are nice and polite.
Fai L.All good
Peter N.Very good service
Tao F.When I called to extend, the customer service was so helpful especially when I had to extend the 2nd time. Nelson was accommodating and friendly. When it was time to return the vehicle, Tarun was great! He explained everything including the extra charges. Thank you all.
Maria B.All was great
Peter G.The person that served me was very helpful, pleasant, and answered my many questions.
Glenn duke R. | First ImpressionsBe sure to photograph the gas gauge and odometer when you pick up and drop off! They will charge you for fuel even if you return the truck full, and Customer Service will not investigate unless you have photos.
Bruce C.Nothing everything was quicker and faster then expected. hitch was cleanly installed
Alan L.It was a frustrating experience. I tried to use the app for pickup and the app was glitching so I couldn't use it. I called and asked for an in-person pickup instead. When I got there, she went through all the paperwork and sent me across the lot to a parking spot. An empty parking spot. So I had to find someone to help me find the vehicle. Then it had very little fuel, despite the record saying the tank was full. So I had to wait in line for a long time to get them to update that on file for me and at the end of my move they STILL tried to charge me for the difference in fuel. Luckily I was paying attention during the checkout procedure and disputed the charges. I haven't heard back yet. On the bright side, the staff was friendly and the equipment was clean.
Katiemarie O.Truck was ready and clean and no issues of any kind. Staff was friendly and helpful. Definitely a goo experience and we'll be back ext time we need your services.
Matjaz P.The men receiving the trailers could sure use some customer service skills they were pitiful
Calvin H.Frequently there were no moving dolly’s available. They seem to get moved to the East side and the signage suggests a fine will be given if you go to that side to retrieve a dolly. Once I realized that I wouldn’t be fined I would go and get one, but it was frustrating. Also having to enter my code twice to check in and open the door seemed redundant and the garage doors seldom worked. Those were the only real downsides. Very clean and bright.
DAVID B. | Overall ExperienceThe staff who helped me connect the trailer was very friendly and helpful.
SAN DUCK H.Highly recommended! Neeraj has really done a great job maintaining the vehicle and ensuring safe travel. Thanks Neeraj! Youve done an extra mile!
Nicko John O.Best team location
mohammad A.Sales sold me on insurance that I didn't realize. Counter personnel must make this more clear. I would have declined if I understood.
John M.Friendly and helpful.
Ernest D.Better parking for customers. There is a construction site on Ross Street and street parking was full. I parked in still reserved for trucks which I usually do. I had the 15ft truck for only 4 hours. Staff on duty were pleasant and got me out with vehicle quick and out with checking vehicle promptly
Tim L.Neeraj is helpful and easy to talk to.
jerome P.Pickup extremely bad. Early pickup scheduled and confirmed with location by phone. Online app not working and had to wait an hour until store open and then wait 20 mins in line. 1.5 hours wasted - no apology, no compensation. Drop off very good - efficient and easy during business hours. Vehicle was fine.
Robert S.We had some sand inside the Uhaul prior to taking and was immediately cleaned out and helped us load it properly Thank you so much !
David F.Good customer service.
Jerry L.Créate a waiting area, they have 2 old chairs only
Andres C.Very pleased from start to finish.
ken L.Trailer reserved (6x12) never supplied. I finally gave up and returned the substitute (5x8) and ended up going to Pitt Meadows for what I had reserved. 5x8 running lights didn't work, but they did on the 6x12. Marine dr. Cancelled the second reservation they put in for the 6x12 without even telling me. Very displeased. We'll see what your reserve guarantee is worth.
Michael H.The 10ft truck needs engine maintenance. Massive small bearings squealing at high volume for the first 20mins or more. Back roll down door jams 3/4 of the way up. This location has a good supply of everything. Initial booking was at another location that could not honor the reservation due to a technical systems issue where the code for the lock box key could not be retrieved. Lastly, after downloading the app for Android, repeated attempts to create a login password FAILED. Some kind of glitch. I tried 10 different ways including password resetting. Terrible experience. That being said, the truck was appreciated as we got our job completed at a decent cost.
ANTHONY D.All the staff are great .friendly and pleasent
Chris S.Everything is way to slow the whole operation. You have 20 people working there but customers have to still wait
vernvilay T.I've had TERRIBLE experiences with other U-haul units, but I must say that the SE Marine Drive delivered me the extreme opposite of that. The staff is fantastically well-prepared, easy going and friendly. Everything from customer service, through booking processes, and cleanliness and maintenance of supplies and vehicles is INCREDIBLE. I 100% recommend this location and leave my compliments to all staff members, from the ladies at the counter who answered all my questions and gave me all the instructions I needed, to the gentlemen who inspect, clean, and organize the trucks outside the building. GREAT GREAT GREAT SERVICE! Definitely 5 stars!
Clara M.I got a 10 feet van today and lucky I took a photo of the gas meter before I got going. Before returning the van I went to fill up the gas making sure it was more than I started with. Surprisingly I was charged with fuel and I had to show the guy the photo I took before driving the van. He tells me to go line up to speak to the kiosk about this. So I waited for 10 minutes lining up for a service person could speak to me, while I saw at least four service person chatting away and going away from the kiosk. When another customer came in to cut the line they got service immediately and I had to tell them I was in line which was really not pleasant. To add to this, I wasn't pleased with their professionalism whom they spoke another language really loud joking around.
Ting S.I went three times in the last week. The associate was hilariously rude. I walked in to the Langley location where 4 employees were. Not a single one said hello. Two walked away and the one I ended up talking to picked up the phone before greeting me. Then I was informed I had to provide a second phone number. I explained that I don't have one and left the store as she was insistent I needed one. Although she took my credit card for security. The truck latch was not working properly and the fuel was all over the place. I know U-Haul likes to scam people out of gas, but just require people to fill up the trucks. It'd make like 1000x easier for everyone. Thanks for being terrible.
Maverick L.Neeraj was excellent and very helpful definitely loved his service thanks
Majid M.Check out process was complicated as hell!!!!
Tracy S.The most recent U-Haul truck i rented smelled like someone had diarrhea in the front cab
Andrew L.Whole team was very helpful and quick for pickup and for dropping. Exceptional customer service by: Mr. Sijoy Mr. Rijo Thanks
vikram J.The person who checked us in wasn't very friendly or helpful when we tried to clarify questions about how to return the vehicle, leaving us somewhat confused.
Cherlyn C.I had an extremely frustrating and stressful experience with my U-Haul reservation. I had a confirmed reservation at a location that was not open at the pickup time. Customer service redirected me to another location to pick up a truck but without a car to get there after all was said and done, I lost 1.5 hours of the time for my reserved apartment building moving elevator. Moving is stressful enough without being told that even with a confirmed reservation pickup time, I would have to wait 3 hours until the location opened.
Debra D.Very friendly and accommodating staff, stuff stayed safe, even after being notified of a flood a few years back. Thank you for keeping my treasured articles safe :)
Cody G. | Overall ExperienceGreat service, knowledgeable staff, and they made the whole process a wonderful experience. Will definitely return to this location for future needs when I am in need of a moving vehicle again
Christopher S.After 1 km , the message "low tire pressure- 20 psi " came on. I stopped at the nearest chevron and inflated the rear driver side tire at my expense. The tire maintained pressure the durationof the first day - at least to the point of not activttating the sensors. I arrived in Prince George bc, 700km from point of origin, and checked into my hotel. Overnight, the tire had leaked down to zero psi. Which I noticed while unlocking the van to start it and begin my day. I called again the branch i rented from in Vancouver informing them and was directed to roadside assistance. Uhaul upheld their service to me- unfortunately the third party ( KAL-TIRE) did not arrive on scene until 4 HOURS - and I shit you not- the tire technician DID NOT HAVE ANY TOOLS TO CHANGE THE TIRE -now at minus 18° in a small remote town with my friend and her 3 year old child, you can imagine the harrowing experience and extra expenses this caused. There are supposedly 9 " uhal neighborhood affilite br9kers in prince George BC...only TWO of them answered the phone during normal business hours, and only 1 was competent enough to help. Now, my contract was for 48 Hours- 18 of thise were required for travel- and with the unacceptably long wait time for tire replacement ( on a very common standard vehicle such as a Ford Transit...I was forced to drive through the night, through Moose and Deer infested territory with 3.5 hours of sleep in order to be able to return the vehicle to the contract agreement of 07:30 am in Vancouver. Otherwise I would be billed a brwach of contract charge of over $1500....So THIS IS WHERE YOU COME IN ON MY BAD BOOKS. THIS IS OUTRIGHT EXTORTION AND ABSOLUTELY CRIMINAL TO FORCE PEOPLE AND SYRONGARM THEM INTO SUBMISSION BECAUSE YOU SENT ME A TRUCK THAT WAS NOT READY FOR DEPLOYMENT. IT HADN'T BEEN WASHED OR EVEN SWEPT OUT - at least not vvery well. So here we are in a rural community at closing time, fretting on how to get home before you charge me $1500 SIMPLY BECAUSE KAL TIRE WAS SO INCOMPETENT AND YOU GUYS REFUSED TO ALTER MY CONTRACT TO ACCOMMODATE ME IN ANY MORAL SENCE AT ALL. YOU THREATENED MY LOFE AND THE GENERAL PUBLIC BY DEPLOYING A VEHICLE THAT HAD ISSUES, UNKNOWN TO THE CUSTOMER. I WILL CHALK THIS UP TO UHALS INTENT TO EXTORT YOUR CUSTOMERS IN ORDER TO GENERATE EXTRA REVENUE FROM THIER MISFORTUNE- A MISFORTUNE UHAL CREATED- AND I BELIEVE THIS TO BE INTENTIONAL. THE BREACH OF CONTRACT IS NOT UNDER THE ABILITY OR AUTHORITY OF YOUR CUSTOMER TO CONTROL THE SITUATION DUE TO THE FACT KAL TIRE WAS NOT ABLE TO PERFORM THIER DUTIES FOR WHATEVER REASON! THIS IS ABSOLUTELY UNACCEPTABLE. I MAY BE SEEKING LEGAL REPRESENTATION ON THIS MATTER- BECAUSE I.WILL.NOT.ALLOW.MYSELF.TO.BE VICTIMIZED. BY YOUR.CRIMINAL.ORGANIZATION. In the event that I could not fuful my agreement to the contract due to a situation out of MY control- caused by your incompetence . However- negating an adequate rest period and driving through the night I was able to avoid the breach of contract charges and returned the vehicle to the point of origin as per the perimeters of the contract. Now I get to enjoy a day off work and l9se thise earnings- because I've only 3 hours of sleep due to your Bullshit. YOU ABSOLUTELY FUCKED ME OVER !!! And the icing on the cake is : there is a spare tire on the vehicle....but not even the KAL TIRE TEC
christopher A.I reserved blankets and Dolly and they didn't have me, terrible service.
Carolina C.Neeraj is very friendly and helpful
sek sang W.It was quick and easy process. Will be back!
Josie H.Staff are helpful, supportive and knowledgeable. Overall experience is superb.
JANE J.Tire problem, slow leak due to old plug.
James L.As soon as I drove off I noticed the transmission alert light was on, signalling a problem. Within 10 minutes of driving the engine overheated and an audible alert went off in the cab. This recurred throughout the trip, which was perhaps not surprising on a vehicle with 117,000 miles on it. In other words it was an old beater that chugged along and was lucky to have made the 100 km return trip. We also had numerous bites on our lower legs and abdomens after the ride and it's not mosquito season. I won't speculate on the cause, but I have a strong suspicion and I hope they did not get into the furniture I was moving.
Terry G.Process of picking and dropping was quick, Neeraj help me with process and he was very helpful and polite.
madhukishore K.The location itself and the people were very friendly, helpful, and organized. I think I had more questions (FAQs) about how things worked (what I was supposed to do related to the whole rental process as well logistical questions at this location, and other possible locations I was looking at). But glad picked this location over the smaller ones. So more answers to FAQs would have been helpful on the website or app so I knew better what to expect I think.
Eric C.U-Haul branch employees were excellent, the ladies helped me kindly and were understanding when I extended my rental for only the day rate without surcharges. For some unknown reason, the only issue is that 2 days in the rental, I opened the centre console to put some stuff in and had to wipe off an unknown substance that resulted in mould accumulation.
Stéphane B.Neeraj is super nice n friendly He promptly came to me when I arrived Also a Neat guy
YEN-YU C.Everyone I dealt with from the nice lady at the desk for booking, to the helpful guy that i returned the truck to.
JOHN H.Rented a cargo van to me with a screw in one tire. Waited 2 hours for roadside assistance. Service at counter was horrible. Apathetic, unfriendly, entitled and condescending. Rented the same cargo van through a car rental place and the experience was INFINITELY better. They called to check in during my rental period. I had to extend my rental and they were VERY Accommodating. Was I'm need of a cargo van a week later. Called the desk and the rep put aside the keys for me because he noticed I was becoming a repeat customer. UNLIKE my experiences with U-Haul. They act like they could care less. I've Rented from this location at least 30 times over ten years. Mostly because of your trailers. And I have not had ONE pleasant interaction with staff. And just incase you think im the guy that always writes NEGATIVE reviews I'm not. Thos maybe the 5th review I have ever written. And the review I wrote for the Individual at the car rental place was an ABSOLUTELY positive one. Because good service is rare these days and he got it spot on. And made me a repeat customer.
Angelo P.My brother and I were both extremely happy with the experience! We were raving about it afterwards!! So convenient to have the trucks and storage in the same place!
Nikki K. | Online Move InOffice staff are polite, knowledgable and helpful. Would be even better if more loading spaces are available for driving customers - the one at main entrance is always full.
Ho Yan L. | Overall ExperienceAbove Average because of female employee overusing and often blocking the washroom for her convenience during the working hours. Apparently as a refuge during the long hours of her shift. Otherwise Excellent. Thank you for your services and good luck in 2024, we all will need a little good luck thesse days, Regards, Martin O.
MARTIN O. | Overall ExperienceServices are too expensive. No percentage paid when closed early….
Joan Marc S. | Overall ExperienceExtremely positive and friendly staff! I kept having little issues from being tired from moving and they never made me feel dumb, just helped me!! I was shocked at how secure the place was, from lighting to cameras, I have no doubt my stuff is safe! Also very convent to be able to drop off my U-Haul at the same place.
Cameron O. | First ImpressionsThank you for your services help and support when things were late and difficult
Mark C. | Overall ExperienceWhere do I start.., got there at 930and was stuck out side all night till 8 am.was super cold.second I was charged for my unit it should of been free the first month ....
michael m. | Online Move InBecause of the stuff
Edward L. | Overall ExperienceFriendliest and most helpful u haul i have ever encountered. From front dest to the caretaker in the storage facility. I always felt safe, that my belongings were safe, and always supported if needed. 10/10
Alessandra B. | Overall ExperienceThe staff are nice and very accommodating. I lost my credit card and they've found it and gave it back to me. It's also a fast service, closing my account/u haul storage was fast and easy.
Flor B. | Overall ExperienceMy experience with U-Haul at SE Marine Dr was a good one. I knew my belongings were safe and being kept clean. The parking lot at this U-Haul is horrible, however. Crazy drivers, children playing around in the parking lot - difficult to do a simple drop-off or pickup. But the customer service folks were always pleasant. I appreciated that!
Mary M. | Overall ExperienceWhy is the owner of the store so rude for no reason. He didn’t want to help with anything, very rude, no customer service, didn’t want to deal with me, he shouldn’t be allowed to be around customers. Please avoid this location unless no other option.
NADEEM R. | First ImpressionsAll of your staff at the front and on the phone were so helpful and personable which made me feel like I was always in good hands. Thanks kindly.
marlene m. | Overall ExperienceI had to constantly go back to the front counter to ask for instructions to get access for he storage and storage location. Basically had to beg to get someone to come open to door for me as I was punching my code on both intercom and it wasn’t working. Finding the location of th storage was another struggle. They simply don’t know how to give instructions and directions. The place wasn’t busy. They could’ve come to point out where it was, instead, they got me running up to the over 5 times to receive extremely poor instructions. Do not recommend at all!
Andie M. | Online Move InThe locker I was given was not big enough for the contents of a one bedroom apartment as it was advertised. I had to change lockers with movers waiting.The online booking process does not allow you to choose a locker without stairs . The intercom system doesn't give clear instructions about having to press star before entering your code then pound after. It needs to be on a sign by the intercom
Paul M. | Online Move InAs noted to the front staff the guys bringing the trucks around the building drive way to fast (sometimes 50km/h) a few times I was leaving and had to stop abruptly because of this
kevin n. | Overall ExperienceHelpful staff, clean building, except I noticed mouse droppings in my unit, so that should be dealt with. Also, the lines are long to get service at the desk, but overall, it was a very good experience.
ROMILLY C. | Overall ExperienceI am satisfied with all services. Safe environment, professional, helpful and friendly staffs.
Alma R. | First Impressionsgenerally good except being unable to access on the night she had to move...staff was helpful but they forgot to advise us of the cutoff time
Nakayima N. | Overall ExperienceMy one concern is that as I moved from one storage room to a larger one I did not get credit for the month I had paid for meaning that I have paid for two rooms while only using one. Not a fair approach to customers.
JAMES MICHAEL C. | First ImpressionsIt’s hard to get in specially they forgot to give the code to my storage which more difficult for us specially pick some stuff in the evening.many time swiping the U-Haul card to enter always denied,
Rebecca d. | Overall ExperienceReserved online, the website said there would be a free lock in our unit when we arrive. There was no lock inside, and front desk was closed (had to come after work). Nobody answered at the intercom by the loading dock (says 24 hours). Had to leave our belongings outside in our trucks overnight, and come back in the morning for the lock. Waste of time, money, and gas driving back twice. No effort made by the rep to compensate for their error. Rep just said "sometimes they forget to put a lock in the unit". Wasted a day that I was charged for.
Patrick A. | Online Move InVery happy with the service and how clean and secure everything was.
Shreya S. | Overall ExperienceOnly had one problem. The bigger unit I had was pretty dark and I had to use my own light source (phone) to access some of my stuff. Other than that, the staff were amazing and I liked to work with all of them. I liked the facility.
Philip R. | Overall ExperienceWhen I arrived at the storage facility it wasn't clear which loading bay would lead to which units. Once I finally found my unit, it didn't have the lock that was promised and despite the size, the things that I needed to store would not be able to make the turns required by the walls in front of the unit. I couldn't get ahold of anyone and had two tired movers who still had to catch a ferry home so I was forced to start calling any other options. Thankfully, I found someone who could open up a unit for me. Now, to get a refund for the unit that I can't use, I was on hold for 10 minutes when the call restarted and asked me to again choose my reason for calling.
Samantha S. | Online Move InDid not get the lock that was promised staff refused to honour the agreement
Desmond P. | Online Move InHad to stop rental due to high cost
ROBERT W. | Overall ExperienceGreat Place
ADELE S. | Overall ExperienceI have no problem at all during my time having my storage unit. Clean and well lighted place. Secured and safe. I will recommend your place to my family, friends and acquaintances. More power and keep the good work. Bravissimo. Ciao.
JORGE M E. | Overall ExperienceI appreciate your help and hope see you in the future Easy and good service
Carlos V. | Overall ExperienceGreat Service, happy to have left my things there.
Dayanara F. | Overall ExperienceThanks
John P. | First ImpressionsWe had never rented a storage unit before. They we’re helpful and courteous. It was very busy so it took a while in the wait line but that happens - especially at month end. Staff were very helpful as we got used to the sign in and out processes.
Charlene s. | Overall ExperienceFront desk staff took over an hour of my time to check in. I booked a vehicle and a storage locker online and filled in all that was required. Staff member unsure of bookings and had to re do vehicle booking . I drove it 14 km filled it with 20.00 worth of gas and returned in in 3 hours immaculate. I estimated 20 km and 8 hours on the online booking but the staff member came up with a 150 km 1 day 105.00 dollar fee. We had to start over with a new reservation and booking.. I had to photo and give drivers license to the staff member multiple times. Same with credit card payments as well. I have rented vehicles before from that main location with the same online booking and never had an issue . Re the storage locker, I wanted to purchase a lock and was initially charged 11.95. It was not explained the lock can be purchased with the locker for a lower price and is already in the reserved locker.Please train your staff members before subjecting them to customers. .
Cheryl S. | First ImpressionsSmelled strange on the premises
Matthew T. | First ImpressionsI am writing to express my extreme dissatisfaction with my recent experience at your SE Marine location. The lack of due diligence and poor customer service have left me deeply disappointed. Upon retrieving my Ubox, which had been transported from Ottawa, Ontario, I discovered a severe ant infestation. Despite promptly reporting the issue, I was met with disbelief and refusal to acknowledge the problem. This neglectful response jeopardized my belongings and left me no choice but to rent a storage locker at additional expense. Furthermore, a security concern arose when a suspicious individual was observed following me within the facility during my move. Although I reported the incident, no action was taken, leaving me feeling unsafe and uneasy about leaving my possessions unattended. I urge you to address these concerns promptly and ensure a safer and more respectful environment for your customers. I hope for a swift resolution that reflects a commitment to customer care.
Ashely A. | Overall ExperienceThe storage unit I moved into was not cleaned.
Gregory John R. | First ImpressionsI didn’t rate excellent because the washroom at the facility are not ventilated enough, other than that, great service!
Alejandro C. | Overall ExperienceGreat manager very helpful
David M. | First ImpressionsPlease answer the phone your customers especially already established customers who call and want to ask you something need you to be polite and respond they are paying customers and expect the phone to be answered not put on hold all the time. Half the time I had to come into the building to get help.
Jennifer Pilar O. | Overall ExperienceI am enjoying it just thing is: in the website , I booked one size in the check in this size was not available. My luck that it had another similar size, just more $ 5 but if not?
Janaina B. | First ImpressionsThe room I reserved was not available. Loading dock was blocked. How to use card was not demonstrated (swipe slow) so my alarm kept going off. When trying to view a storage locker staff told me to back up to building with trailer, then left me to do it on my own with no spotter and went inside building to wait for me. I waited outside by door for ten minutes until and they came outside and said they were waiting for me inside and I should have used my card. I had to explain that I don't have a card, they are showing me rooms. The whole experience took too long so now I owe an extra day on the trailer rental. My experience was awful and I will make sure to inform everyone I know moving to Vancouver, especially all my paramedic colleagues.
Charles M. | First ImpressionsI was totally very satisfied with the friendly manor , professionism, skills and knowledge of all the staff at your facility! I would highly recommen you guys to my friends and colleagues, or anyone else for that matter to your facility!
ROBERT D. | Overall ExperienceThey gave me a wrong unit, I paid 200 extra to the moving company to move my boxes from wrong unit to the correct one.
Seyed Ahmad A. | Online Move InThe storage is well maintained and easy to access. And the staff is friendly and helpful. The location is great and it has lots of trollies. One suggestion is the move-out process. I called in to notify my move-out, but I didn’t get any confirmation email later. It would be better if there’s a process to let customers know that their move-out is finalized and they won’t be charged for next month.
Yu C. | Overall ExperienceRamandeep? (Manager) was very professional and helpful to us. She was very understanding and helpful to our situation.
john l. | First ImpressionsThere was no trash, cans and people leave all their garbage at the loading docks. There were very few dollies around. Calling the facility was excruciatingly long. When I rented the truck, that was an absolute horror show. I would never in my life recommend U-Haul for anything. I recently rented from driving force, and it was a breath of fresh air.
KENT P. | Overall ExperienceVery secured storage and approachable staff. Many thanks
Arlene J. | Overall ExperienceDo monthly rates for long-term rental lower rent?
Michael Otto S. | First ImpressionsThe staff is very slow and inefficient. And forgot to give me the key, the collection machine is often not working.
Rongyu X. | Overall ExperienceNo elevators for upper level its an inconvenient, the access to my Ubox is really annoying with the hours and the 24h to call you guys to get access! Should be nice to plan my visit in my account by myself!
Martine D. | Overall ExperienceI was actually surprised at how clean and nice the place was. Also the people that work there are great.
Scott M. | Overall ExperienceStrange that they didn't ask about the price in the review questions. This place is a cash cow for U-Haul. The price still seems high to me but they're competitive with the local market. --shrug--
Ed H. | Overall ExperienceI had to pay for an entire month, just because I didn’t move out my things a day before my next billing date , even after calling the facility, I still wasn’t given access to move out my things , so I just had to waste money and pay for an entire month for no reason . This was a really unpleasant experience
aluko d. | Overall Experiencethe overhead door seems to be always locked on the loading bay, the one where a car can park, it's very awkward to move large items through the regular size door, it would be very helpful if the loading gate were available to use.
Francine B. | Overall ExperienceI love the branch in Surrey but I must say it was disappointing for me with this branch. - from beginning I booked a big one higher price - I received an alternative that the front desk girl (working on Saturday only) said “it’s the only choice you have now”. I can even pay more to get - it was not on first floor as I booked but on the second one - the building was like a maze, she told me to get into the firs loading dock only and get inside to go the other side. She drew this on the map also. But when I loaded in, it was wrong and not connected. - No one was there to assist - it took ne 2-3 hr to figure out how to open the door, and where the room is actually. - the price is 10$ cheaper than my original book? Sorry I don’t care. It took too much time (on a hurrying moving day) to figure out the room/ the lock/ and the loading upstairs. I’m Uhaul customer many time but this branch is problematic - Communication is bad!
Ngoc Tung (Tony) T. | First ImpressionsIt's ok, serve the purpose but expensive.
Xiomara L. | Overall Experiencevery happy to use uhaul i high recommneded
Maridelle Y. | First ImpressionsThe woman who showed me the unit ,I think her name was Maggie was so helpful and friendly
Earl H. | First ImpressionsFacility was good. Main issue is with the minimal parking for storage clients. I realize you have a lot of trucks to store in a limited sized site, but it seems to me that reserving a few spaces for short term storage access on the opposite side of the driveway, at least during daytime hours, would be helpful to continuing and future customers. I had to sneak into other available spots, and pack items some distance, on some occasions. Regards, Ian Graham
Ian G. | Overall ExperienceSuper friendly staff
Larissa Cristina M. | Overall ExperienceNo complains. Access is well managed, units are ok priced and are clean. Recommended.
Mohammed Najib H. | Overall ExperienceSpelled my name wrong despite holding my ID Surprised to see online reservation doesn't actually reserve anything Then staff seemed disinterested in helping me out Ended up waiting 15 minutes to see if the locker was available, with not much explanation Then when I asked for an explanation on to how/ where to use the card, she drew a picture with a highlighter to explain. The place wasn't busy, and it only would have taken 10 minutes of time to show me. All in all, disinterested staff made the experience sub par. No wonder storage alarms go off constantly
Joashua d. | First Impressionsthe staff lacked good customer service skills, especially when I was moving in. Nobody told me that the gates had to close at 7 so I had to move my things in through the small door. They also really rushed my moving in process as well (nobody showed me where my locker was, told me there would already be a lock on my unit when there wasn't.)
amy crystal e. | Overall ExperienceGreat!
Laurie D. | Overall ExperienceAwful customer service representatives. Multiple price increases.
Ryan M. | Overall ExperienceStorage was satisfactory. Some mouse droppings, big storage unit could have used a light. Otherwise my storage items were secure and I was happy to have used U-Haul.
joseph b. | Overall ExperienceThis was an amazing facility! At the time it was close to my house and was able to rent several vehicles we rented from here too so very concurrent
Johnny S. | Overall ExperienceThe staff is very friendly and helpful. I would like to thank you for the patience.
Larissa Cristina M. | First ImpressionsBest staff around. Very helpful!
paul s. | First ImpressionsThe facility is very well maintained, super clean and dry. Staff is excellent, very courteous and accommodating. I found them to be very, very kind and caring.
Stephen W. | Overall ExperienceNo light inside the locker.
Paul K. | Overall ExperienceThis rating is deceptive since my "move in" was over 10 years ago and was fairly flawless, as any move can go. My recent experience was that I could NOT pay for my storage unit online through my bank with a debit card, my usual payment method. When I contacted my location to ask if there was an issue with the website, the person answering the phone said NO". She said payments had to be in person or by credit card. As I do NOT have a credit card (she suggested I borrow a friends credit card to make the payment - NOT an appropriate suggestion) and at the moment I have tested positive for covid and need to be in isolation so in person was not possible either. She said that I needed to find an option or else there would be a late fee applied. I kept having an issue with the website, it would NOT let me go to the payment option to make my payment. I tried for over an hour, reloaded the website, changed my password. It just wouldn't let me access my account. I finally contacted head office and they said they were having an issue with the website, just like I thought. They were very helpful and able to process my payment for me over the phone with my debit card. And emailed me my receipt within about 10 minutes of taking the payment. Thank you Head Office.
VALERIE G. | First ImpressionsWorst experience renting either a truck or a storage facility from someone. Took me 2 hours to try and rent a truck, which they couldn't even find on their own lot, the storage ynit wasn't even usable as the last tenant still hadn't taken their stuff out, and there was no other unit available anywhere near to where were going, meaning I've now got stuff stacked floor to ceiling in a short term stay location. Definitely wouldn't recommend this location to anyone ever!!! Whether the staff were nice and friendly was not what I cared about, getting what I needed in a timely manner was. Instead, I spent all night hauling stuff 2 hours from where I started, went back got more stuff and took it 2 hours back. All in all, I spent 7 hours longer than I needed to be spending trying to get the stuff out of the last place so it wouldn't be thrown out.
Jacqueline B. | Overall ExperienceNot quick to tell me about declining payment and have agressive late fee charges. Would not recommend.
Ameen S. | Overall ExperienceThe daily in general is excellent. The loading door for move out doesn't work after office hours. That caused me to move everything in alternate ways.
Salman R. | Overall ExperienceThey did not have my lock inside the storage unit as communicated. Turns out they were sold out of the required disk locks. Had to drive an extra hour to get my own lock back from home. I wish they would have caught this and let me know beforehand.
Antony G. | Online Move InNice job team, I am happy with service.
VIVEKANAND S. | Overall ExperienceThey need elevators. At least let people know that there’s no elevators. I wasn’t made aware & I hurt my back trying to haul heavy furniture up their stairs.
Johnathan G. | Overall ExperienceAll fine, but I'll reserve judgment until I'm in the locker for a period of time. I have experience with storage companies repeatedly raising monthly rates claiming 'rising costs'. So we'll see how long I stay. But the sign up and moving in experience so far has been fine.
John M. | Online Move InThe staff were incompetent and were always making financial mistakes.
Sharon L. | Overall ExperienceWould be very helpful if the first time you come, someone would take you from the reception desk to your locker, right from the beginning. Instead I was directed to the wrong entrance, wasn't told how the access system worked, so I had to wait for attendant, who then had to walk me all the way back to the other side of the building that I originally started at. Frustrating and confusing.
LORI T. | Online Move InStaff wasn’t nice and helpful at all. My first payment I got charged more because it was late when I specifically told the staff when I was signing up at the counter that I want to set up a pre authorized payments but clearly she didn’t set it up.
ABEGAIL C. | Overall ExperienceOverall everything was great and safe storage and priced also thank you from arthur
arthur lee d. | Overall ExperienceI was a client for like 2-3 yrs at the cost of bout 500$ a month roughly 12,000$ to 18,000$ ipaid in storage fees. I was behind a few times but always paid it. Bout a week or two ago they put my lockers for auction i called and asked to give me couple weeks and id pay in full. On the auctikn site it clearly says that the auction can be canceled at any time before the auction starts or during if the client paid in full before someone won said auction. Your facility said to me even though it clearly says on the site that the auction can be cancelled that it was impossible to give me a couple weeks to pay if i wanted to keep my stuff i had to pay in full before acution. Now i lost approximately 40,000$ to 50,000$ worth of tools and equipement for my work not only that but lost my job cause sonw of the stuff belonged to the company i work for and they think i sold their tools and made up a story. I have a 1yr old daughter and another bb on the way in march. You facility is by far the worst faciltiy there is in the entire storage facility centers the manager and staff are rude and dishonest. Im gonna make it my life long work to inform everyone pozsible threw social media and any other means what happened and why and how uhaul as a whole is by far the worse possible storage facilty in existence. Also says that under certain circumstances that some of the items sold in auction must be returned to the client who was the owner of the locker before auction at the price that items where bought for to not circum to possible court issues. So im hiring a lawyer to exercise this option. I have to retrieve certain items as they did not legally belong to me and in turn should be returned like i lost my job cause they told me they couldnt do anything about giving me a couple weeks to pay which was a lie and basically put my family into poverty.
stephane d. | Overall ExperienceGreat staff, always clean and well-maintained. Would absolutely use it for any future storage needs. Always a great experience at this facility.
Kye robert G. | Overall ExperienceWorst experience I’ve ever had when moving. I ordered a container to come to my house on the 28th. They let me wait half the day and after being told it was coming, by 4 pm they advised me it wouldn’t be coming due to no drivers showed up for work! I then had to rent a storage unit and a truck and move items myself as fast as possible and then fly to Edmonton in the morning. I needed to ship the container to Edmonton but since that never happened, I had to travel back to Vancouver and move things myself which was very costly and stressful!! Never will I ever use uhaul for moving or storage ever again!! In fact I would like to be compensated for all the costs and stress it created for me. Nobody should ever have to go they that especially someone who has medical conditions. Horrible horrible service. Oh and when I had to book the storage unit, they booked it in the USA and not even at S.E. marine drive so when I arrived they there was a confusion as well and barely had a unit to give. Again worst experience ever!
Sheryl H. | Overall ExperienceHi, the access card reader at the gate doesn’t work all the time requires multiple swipes.other than that everything was great. Thanks.
Dedefa A. | Overall ExperienceMonday, October 3, 2022 When I sold my home March 2015, yikes,I have stored my belongings at 1070 SE Marine Drive, Vancouver. We were trying to decide if we wanted to buy a second home and move those items then into second home. Work got so busy and I could not make up my mind...hence 7 years has passed. The fees kept rising, inflation, and finally I retired and have sold most of my items. I feel relief and I had to take that long to 'grieve' my sentimental attachments to my belongings as I worked so hard to acquire them. It was much easier to speak in person with the friendly and kind staff at this location instead of being hooked up to some USA telephone operator. Because I was working full-time this was my only option. Definitely I will use this U-Haul Storage location again in the future. No elevators, no punching in a bunch of codes, good parking space, easy to drive to and I love the different ethnicities who work at this location. I have also recommended U-Haul to others. Since I moved out 9 days before billing date do I get any money refund if pro-rated? I forgot to ask at the counter yesterday.
DIANA L. | Overall ExperienceI have had my locker longer than the stuff in it was worth, lol. However, I have always found it extremely clean, safe and the staff from counter personnel, the people that are outside returning trucks and the staff that are responsible for keeping it all clean, to be wonderful to deal with. I would only suggest, if possible, for more parking up top. But great place and I thank you for keeping my belongings safe and dry. Jen
Jennifer C. | Overall ExperienceDidn't allow partial payments. I lost all items and tools. Taking you to small claims court and reporting Uhauh to the better buiness bureau. See you in small claims court.
Timothy R. | Overall ExperienceI have hd a storage unit at the SE Marine Drive location for almost three years. Any time that I have needed customer support, the staff have been unhelpful. Unacceptably difficult to contact them with questions over the phone. Even more difficult to reach a manager. Staff at the front desk have poor communication and consistently put in little effort to give good customer experience.
DYLAN P. | Overall ExperienceEveryone is well trained and knowledgeable. Very pleasant. Moving is a stressful process but I thank your team for everything that they do!!!
Sherisse O. | First ImpressionsCheck in is terrible customer service lack the needed training took more than 3 hours to check-in to a proper unit
karim sameh mors a. | First ImpressionsService in the shop was excruciatingly slow, and the staff could not tell me how to find my unit (among thousands). I was given vague (and ultimately inaccurate) directions to go into a certain part of the building which turned out to be nowhere near my unit; after searching for nearly an hour and pressing the call button multiple times asking for help, someone finally came and lead me to my unit. I would never have found it on my own.
Jennifer O. | Overall ExperienceNotified manager about the alarm going off when I open my unit, then a couple weeks later, the front desk, but they didn’t do anything about it. Side loading doors were locked all of the times I went to visit my unit, during open office hours.
Ivan L. | Overall ExperienceTried to get reservation a week in anadvance. They told me they would confirm the details the day before I needed it. They called. Told them "no. That was not the reservation" . They said the y call back. Never did. I called 5 more times. Got passed around to 3 different people before being told they call me back again. They didn't. Had to go and hire a van from home depot. The morning of my moving date. I was told on the phone that the storage locker was free for the first month. It wa not. Said no recollection of reservation. Charged me $330.00. For the storage locker that had steel structural framing in the middle of the room, east to west, floor to ceiling. The stress, anxiety and process is something we can all do with out. Look at all options if you're moving and in need of storage.
Samuel James L. | Overall ExperienceHold time for a phone response can be a challenge. Can reserve online availability was not up to date - showed no availability online but called and received other sizes not shown online.
Neil C. | First ImpressionsI was told I was getting a free lock included... didn't happen.... I was told my lock code would be text to my phone .... didn't happen
geneva h. | Online Move InYou can not reserve from the website without it crashing, but you implement new features that sont work without fixing basic functionality. You cannot reserve but phone because you're own system doesn't consider height of a storage unit despite this being extremely important. But you aren't told about any of these issues until after you come to put stuff on your unit and address told it's no longer available. You are then given the run around, few employees or call center workers can do anything, and then you have to tell the manager how to do their job. They also can't even hold a unit for you in a neighboring facility because managers can't call each other directly, they have to wait in hold and get hung up on. This is a ridiculously broken system that leads to horrid customer service, despite your employees doing the best they can with a broken system.
Tristan P. | First ImpressionsThe unit was wide open and lock inside, so we had to leave my friend inside the storage, because it wass past 10 pm and go in search of locker nearby. it took us about an hour to come back and finally lock the unit.
jangar t. | Online Move InThe staff were excellent and the facilities were adequate. The access card reader was incredibly frustrating to use, an experience I frequently witnessed other clients going through as well. The website was clunky and awkward to use, and simply wouldn't function when used in Firefox, which created some very frustrating situations.
Michael F. | Overall ExperienceI am so grateful for the friendly and helpful Staff👍
JOY M. | Overall ExperienceI had nothing but a bad experience, I reserved a larger unit but to be told it wasn’t available on the day I moved items in. The lineups to speak to someone were incredibly long. Trying to call the location was ridiculous, either you couldn’t get through or the person would hardly answer the question. I met people on the lineup that had to show up to the location to speak to someone because they had no luck calling. The bathrooms were disgusting on the warehouse. The day I tried to remove/clean out my unit all the bays were blocked but one by workers. I was seeing people having to try and carry items down the street to their cars because there wasn’t even enough parking in the lot for them. We were rushed in the one available bay yesterday to remove a mattress, box spring and couch. Just ridiculous when people aren’t warned the bays are blocked and have trailers coming from another city. At least warn customers about this ahead of time.
Amanda B. | Overall ExperienceI went to move some things, on the evening of the first day after I received a text message saying the locker was ready with lock provided. Finished work, packed my car, arrived and there was no lock in the storage unit waiting for as per stated
Leigh L. | Online Move InParking was a problem with temp storage units often taking up parking spaces.
MARY S. | Overall ExperienceKudo to the janitor (Ms. Maggie). She is excellent. She takes extra miles to make sure we feel comfortable to use the facility. The storage facility she kept is extremely clean and tidy. She is the sole reason why we gave 5 stars and will choose this storage facility again in the future. Big kudo to Ms. Maggie. Thanks!
HAK W. | Overall ExperienceUnfortunately, I had a terrible experience getting accidentally locked outside the exterior door when my storage locker was still unpadlocked inside (I was going back and forth between it and my car in the loading bay...). As this happened maybe 5 minutes (if that) beyond the usual access hours, I then spent literally *hours* composite on hold with Uhaul call centre employees who knew *nothing* about the hours or security or location where I was / were completely unwilling to facilitate remotely. It is *mind-blowing* to me that a facility that has doors that lock automatically doesn’t have a contingency plan put in place for people who might need to go back and check they locked their locker properly or might have left personal belongings inside and allowed the door to lock behind them by accident. (No securtiy guard on call? No way to call to *local* employees of the chain instead of some call centre elsewhere with reps who clearly couldn’t have cared less?! Unreal). The experience caused me and my partner a stupid amount of unnecessary stress, and for this reason, I can’t imagine I’d ever recommend Uhaul to anyone. It made moving even more exhausting than it needed to be when there should clearly be ways to help help customers in this instance. Unbelievably bad call centre service and failure to provide critical facilitation to a customer who made literally a split second mistake at the exterior door. 0 stars.
Alexis Q. | Overall ExperienceThere was no lock inside the storage.
Jasbir S. | Online Move InVery smooth experience. Two issues with move-in: 1) Service desk is understaffed - 2) Are +++ mouse droppings in our storage unit which we will need to clean before placing any other items there.
Greg M. | Online Move InWould have appreciated that when I call the location that the location answers the call instead of being transferred to a Call Centre in the US. I left messages at Call Centre to be called back and no one did. Also, when there is a huge line up, bring in more counter staff to assist - like at a grocery store. I waited 30minutes in line to resolve an issue that took two minutes to resolve.
MILE S. | Overall ExperienceThe sign in process is very confusing. In this day and age with all the technology you should not have to use two different panels to disarm unit and then open door. There was no clear signage when entering the facility by car to see where to drive your car to your storage area.
Eric K. | Online Move InI would never use one of the second level units without a lift at one end. The main level one i had was convenient.
Gordon T. | Overall ExperienceJust REMINDEE for cleaners. They need to sweep outside the area. So many cigarette 🚬 buts, and other garbage left outside. Sad to see someone busted the glass and try to steal or break the pad locks 🔒 Please make sure there is surveillance outside, inside as well.
ANNABELLE C. | Overall ExperienceAbove average help and service from the staff and management,
Dave Shaun P. | First ImpressionsAfter 8 years I came in on Sunday to upgrade my unit from my 5x5x8 to a 10x10x8. I wanted to move everything over. I was told I had paid tell April 11 and didn't have to rush. I explained I don't want to pay for 2 units Tony said he couldn't do anything about that since we have already paid. We got charged on Monday the 14 for both units. We trusted him and he made us pay for both when we are only using one that is wrong and you need to do something about this.
KRIS K. | First ImpressionsYou guys do a great job!
Jeremy C. | Overall ExperienceDealing with the office staff is a nightmare. The computers often don't work properly so the staff is doubling up. There is always a long wait. It must be company policies but there's a lot of "fine print" which aggravates everyone that walks in there judging by the amount of irate customers who leave. The parking lot has too many u-haul trucks parked in it, not enough customer loading/unloading and very narrow. They built a new wider sliding door to the storage facility but it's always locked from the inside. I do have to say that the facility is very clean and they try their best to keep bugs out of the lockers.
Rita J. | Overall ExperienceI just moved my items yesterday & front staff either was not well trained or indifferent. Lock was not included in the locker & while waiting for the lock at front desk, customer service was poor. Lock unavailable & needed to wait additional 20mins for further assistance from a more senior associate. Also no information was provided to me about after hours access to the building & I made a 2nd trip to unload additional items & unable to access the storage unit tonight at midnight. Not impressed.
Richard C. | Online Move InNeed more places to park, especially customers with truck and trailer.
STEVEN G. | Online Move InThere was no elevator to help get my stuff to the second level, which was extremely inconvenient and difficult. Otherwise, the move in and service was really easy and people were very helpful
Aibhlin M. | Online Move InI was evicted for bringing my very well behaved dog into the facility and it was during the middle of the night when no one else was there. I was a very loyal customer for almost 3 years and had 24 hour access. The manager said he had warned us verbally before but I know nothing about this. In any event he gave me 72 hours to be out, took away my 24 hour access and I had access from 7 am to 7 pm. Well I work so this was not possible and I ended up having to rush my huge locker of stuff out onto the loading dock and was left there to move it all night because it is very difficult to find storage in Vancouver. I asked him for his bosses #, called and was told she was on holidays of course. Left my # to have someone calle and have had not a peep to this day a week and a half later. Horrible customer service skills and terrible people to deal with at the south Vancouver location.
Graham H. | Overall Experiencethank you for your good service to your clients...😊👍🙋🏻♂️
Ferdinandez A. | Overall ExperienceEverytime I pay my bill or ask a question about other services I get answers that are vague or complicated. I have phones u Gaul canadai. ( head office) waited in cue and have gotten answers to my question that are correct.
kevin n. | First ImpressionsYour staff need get better training so make it easier for a customer has it experience I had I feel the managers are need to get much more training that hard to talk to the customer but when I talk to General manager he said I will talk to them to get training so the service was a little low to not show any care or understanding.
MOHAMMAD MANSHADI S. | First ImpressionsMy only issue was the mice infestation. I had to dispose of a double mattress and expensive down filled hide-a-bed couch and anything fabric due to urine. Very unfortunate. So no , unless someone was storing car tires, or sports equipment, I would not recommend any storage facility.
BARBARA J. | Overall ExperienceGreat staff, very helpful, polite and always smiling with there eyes. (Because of masks)..lol Extremely secure facility. Would definitely recommend. As long as prices remain, it was very reasonable in Vancouver! Thanks Uhaul, Well Done!
evette l. | Overall ExperienceWe were missing the lock when we arrived at the locker friday afternoon. The office staff helped us with one after we requested it.
Jennifer P. | Online Move InPerson who helped me Aman was awesome.
Tsewang G. | First ImpressionsI've worked with this uHaul outlet twice over the last two years and each time was terrific, thanks so much!
george gutelius m. | Overall ExperienceThe room is very dark without light inside must have one.
Norberto C. | Overall ExperienceYour storage facility was quite clean and tidy, if my experience with Uhaul had only involved the storage space I could easily offer a 5 star review; however, on either end of my experience with the storage was an extremely unpleasant experience with beat up, run down trucks, with inaccurate readings on fuel gauges and odometers. On both ends of my trip, fuel gauges AND odometers were not recorded correctly, loaded with 1/4 tank of fuel, and the difference was charged to me unless I had clear evidence showing the difference. Additionally, if you return a vehicle with less than 1/4 tank, they add an additional fee, which leaves the vehicles rented with 1/4 tanks immediately ready to add said surcharge. None of this even starts to address the condition of the rented trucks, which seem like a game of Russian roulette given how loose the steering and suspension were. I mentioned when returning the vehicle that the condition of the vehicle was quite poor, and the inspecting fellow grimaced as though it was a common complaint. Not only will I NOT be back, I will ensure that I share my experience with others. Decidedly the worst rental experience I've ever had.
jair S. | Overall ExperienceBusiness model is do messed up. I reserved a space that didn't appear to exist when I arrived with a truck load of things to store. It took an hour working with U-Haul staff to find the space and then find something closest to what I reserved. That wasted my time and uHaul',s time. What's worse us that EVERY customer seemed to be going thru the same kinds of problems...what they reserved was not available when they showed up...
Michael B. | First ImpressionsAs far as the self-storage units go, SE Marine Drive location meets every criteria. It was convenient, the staff was friendly. My experience is 5 out of 5 with Uhaul thus far.
Shenyu M. | Overall ExperienceTony was fabulous!
Chad P. | First ImpressionsI know it's a heated facility which is great, but I and the movers found it really warm when we were emptying our storage locker. I only accessed the locker twice, but that card entry at the rear is great.
David F. | Overall ExperienceToo expensive. And did not care AT ALL that the world was in pandemic and some couldn't make ends meet to cover storage costs. Not helpful in times of most need and coming together as a people.
Robert G. | Overall ExperienceTx much for the good storage space and for the partial refund in consideration of my circumstances. Mason was extremely professional and accommodating. Will recommend to friends and family.
PETER D. | Overall ExperienceMove in was confusing. The person I went to in the show room was less then helpful with helping me find my unit. I was walking around aimlessly with a toddler trying to find it. Ended up having to go back the next day for a lock. Once in it wasn’t terrible. Although the 2 codes isn’t that easy outside with a toddler running around and no help. Would be nice if code worked once for both things
Meghan G. | Online Move InThough I needed for 1 week I end up paying for 1 month, now that I have paid for month, they checked me out of the space after 1 week though I have not requested them to check out.. can I get refund cos thy checked me out without my consent??
Jayashekaramurthy K. | Overall ExperienceThe bathroom facilities needs more frequent maintenance and cleaning.
Natasha M. | First ImpressionsTerrific helpful staff. Clean, dry, secure.
Dave A. | Overall ExperienceGreat storage experience, Extremely friendly staff !
CECILE L. | Overall ExperienceThank you for allowing me to use the lock!
nelisa a. | Overall ExperienceOverall I didn't have many issues, for the most part it was pain free. The only annoyance was that the loading doors seemed to be broken one way or another and would also lock earlier than you would think they would.
Jack edwin C. | Overall ExperienceI had so many issues getting my storage unit, I had booked one to be on the lower floor and checked in when I went to pick up a U-Haul. Then arrived to find out they had changed my storage locker only by going and finding the unit they assigned me locked. I went to the front and asked what was happening and they had changed me to unit on the upper level after specifically requesting and booking a lower unit level and paying more for that lower unit then an upper level unit. As majority of my items weighed over 200 pounds I didn’t want to be lugging it up stairs for the move. I went to the front and asked why my unit was changed and requested that it be changed to a lower level. The staff I was dealing with seemed annoyed and told me I could have a different unit but have to pay an extra 80 dollars a month for it. I asked to make sure it was on the lower level and she said it was. When I went to load my stuff it in turns out the unit was STILL on the upper level. So now not only am I paying 200 dollars a month for a crappy unit I had to lug every item up the stairs and run around for an hour trying to figure out what was happening with my unit. Very very unimpressed with U-Haul and will be looking to move my storage elsewhere as soon as possible. Nothing was transparent or simple and would not use U-Haul storage again.
Victoria M. | First ImpressionsThere was no lock in the locker when I arrived. But the lady that was in the building helped me get one. She was great
Simon H. | Online Move InExcellent superb customer service
Mazinni P. | First ImpressionsIf someone held a gun to my head and told me I had to say something negative about this experience, ... the only glitch I could possibly come up with is that when we changed to having my son pay for the unit, the contact info didn't change. That is only a minor thing. I have to say it was probably the best Moving/Storage experience I've ever had.
James S. | Overall ExperienceI had $50,000.00 worth of valuables stolen from my locker here, and they had no video in the corridor the locker was in. They never respond to alarms when they go off, which is just plain incompetent and unprofessional. They were not friendly or helpful. I don’t recommend storing valuables here.
Brent Damon L. | Overall ExperienceAll of the Marine Drive staff were helpful. One of your warehouse cleaning/maintenance staff at Marine Drive was incredibly friendly and very helpful. Don’t know her name, but she is in her 50s (?) with light brown/blonde/grey hair. I saw her on several occasions, the last time was about 9am October 1st, 2021 in the East warehouse. She should get a raise.
Neil N. | Overall ExperienceMason was efficient and effective.
JASON S. | First Impressionsthe monthly automatic payment was not activated by the staff member and I got notices for nonpayment and now i have closed the account the standing order has been charged to my MasterCard and i will have to go to the office to get the payment reversed THE 2 $15 charges for late payment were never reversed and credited to my Mastercard when the error was U-Haul not me no I will not use U-Haul again
Cheryl Lynne S. | Overall ExperienceIt was the first time with Uhaul and with all of my unexpected questions, they answered and helped me kindly.
Un L. | First Impressionsvery helpful and competent workers the faculty is very convenient to use and well maintained
Julian S. | First ImpressionsThank you for providing a great service for me.
Alix Hibbard P. | Overall ExperienceSuper easy and high quality service
Denise C. | Overall ExperienceGreat facilities, expensive but very well maintained and staffed
Yves B. | Overall ExperienceThe staff of this U-Haul has skill knowledge with every aspect when it comes to all the answers what us as customer would want to hear, excellent service. I would recommend this U-Haul to anyone. Service is very fast and prompt.
RAVINA L. | First ImpressionsI moved into a unit here on September 1st. On August 31st, I reserved a storage unit online. I received a confirmation email later that day, confirming that I had reserved a unit. When I showed up on the 1st, I was told that the booking doesn't exist, and they had sold out of the size unit I had reserved because apparently the units are first come first served. There was literally no point to doing an online reservation. I had to book a smaller unit instead, except the unit I originally reserved is somehow still in my name and is moved into, despite the fact that the reservation apparently didn't exist and someone else moved in there first. The card I was given to get into the building didn't work, but when I took it to the front desk they said it was totally fine. Spoiler alert, it wasn't because when I swiped it it said 'access denied, not signed in'. When I finally got into the unit, there were wadded up tissues in the corner. Also the alarm went off every few minutes, when our unit was both open and closed. We asked the staff if there was a problem and they said 'oh it just does that' and didn't seem to care. So clearly there's a problem with the alarm, so I don't feel safe at all having my stuff in there because I don't think anyone would notice if someone were to actually break in. All in all, absolutely would not recommend. I'm dreading having to go in and pick my stuff up next month, and I will be avoiding Uhaul in the future.
Caitlin C. | First ImpressionsCompared to a few years ago, when I had dealings with the front desk, I found your current staff to be extremely helpful and patient, and made the upgrade to a bigger storage unit, effortless.
KENNETH H. | First ImpressionsCompetitive, affordable, ample spaces, clean, convenient hrs, secure, and friendly staff.
Randy R. | First Impressionsgreat facility, friendly staff. Shoud I need this again I definitely would come back!
Carmen S. | Overall ExperienceStaff were very helpful but customer service systems and online systems routinely errorrd out in different ways. The website needs a dramatic overhaul with more options available for users to do themselves without calling in, waiting on hold for an hour, being hung up on, on hold again, then transferred not once but twice before finally reaching the right person who could finally correct the error in the online system.
Adam S. | First ImpressionsDespite being very clear when booking my order, and calling 2 days prior to my reservation to confirm again, U-haul continues to be incapable of following instructions and honouring contracts. I showed up to a completely different unit than the one I had booked, and had to fight to get an appropriate unit given to me as the staff's solution was to offer me units that would cost me more. During this frustration, a male staff member (the only one working front desk on 08/21/21 in the afternoon) decided to rudely insert himself into a conversation he was not involved in, and ask my husband to "calm down, settle down, and cool down" in the span of 10 seconds, while referring to him condescendingly as "buddy" and "bro". I then nicely interrupted and said "respectfully, as someone with a social work degree who has taken ,and taught conflict resolution and de-escalation strategies, you may wish to choose different terminology next time as telling someone to calm down, cool down etc is literally the opposite of what is recommended to de-escalate, and often only escalates the situation as you just saw." He sneered at me and sarcastically said "RESPECTFULLY, I didn't say any of those things" and proceeded to gaslight us, despite multiple others being witness to his words. This man needs to re-enter his training, or be removed from a front desk position where he deals with customers. Not professional at all, and has way to large an ego to deal with people in crisis. Murda was excellent in dealing with us, though also a point of frustration as when dealing with me (the calm wife in the situation) she had no solutions to offer me other than paying for a $200 unit when I had booked an $85 one, but when dealing with my husband was all of a sudden filled with potential solutions to give him. Solutions should always be offered, not simply because you no longer want to deal with a difficult customer. Customers should never be made to feel responsible for the failure of Uhaul employees, especially customers like myself who have gone above and beyond to ensure a correct reservation and even called multiple times etc which can all be tracked in your system. Finally, I have been waiting on a call from the general manager for almost a week now in regards to my move in, and have now been waiting for a call from him for 3 additional days in regards to this terrible move in experience. I am not sure why he is the GM if he is not capable of following through with customers, handling escalations etc. I had a terrible experience with U-haul 1.5 years ago when I rented a truck and storage while moving across the country, and thought I would try again now and give your company the benefit of the doubt, and a chance to prove me wrong. After this terrible experience I can safely say fooled me once shame on you, but fooled me twice shame on ME. I will never use this terribly rude, unprofessional company who does not know how to honour contracts ever again. I will also be communicating this to all of my colleagues, friends and family to ensure that not only do they avoid Uhaul, but also the SE Marine Drive location in specific.
Kristy G. | Online Move InThe facility itself wasn't bad however the customer service was simply pathetic. It took 6 months to have a simple date change of when the money was to be debited. I was given a different story each time. Im glad to be ending my contract here and will not recommend it to anyone.
Jaswinder Singh U. | Overall ExperienceI'm very satisfied with the service. It was fast and easy.
Jaemin P. | First ImpressionsRented the box due to unilateral price increase on UBoxes due to “increased demand for u-boxes”. When I arrived to move my foods from the ubox to Storage, the boxes were in the parking lot, 3 feet below the entry doors. In addition, the door was ‘out of service’ so the contents of our home could not fit into the building. The GM who sold me on moving my contents into storage was “unavailable” so the manager told me to hire people to lift the contents into the building. Incredible. One employee, in obvious disgust with UHaul said “they don’t care if they lose customers because UHaul are so busy”. I believe it. End result, u increased the price on my u ones, the boxes were moved back into the facility and your extorted price increase will apply on all 5 boxes. This is after paying UHaul over $5000 for their services to move our family goods. The ubox part of your business is separate from the storage and from the truck rental. No one knows about facilities at the other end and the customer is mislead. I will be contacting CBC Marketplace to file a complaint. I will also be working with a lawyer to get this resolved. This whole process of dealing with UHaul has been a terrible experience. There is a complete lack of customer focus. You have all my goods, no accessible storage and are increasing prices. The law calls that extortion. I will be complaining on Yelp, CBC Marketplace, Google and every other platform.
BRIANROGER A. | First ImpressionsThank you all for keeping the storage clean, all the people are nice and kind, I will recommend this to all my friends and family’s, I feel very safe when I go there same as my things. Thank you all very very much for the hard work, and friendly Atmosphere, Be safe everyone.
corazon m. | Overall ExperienceThe front staff do the best they can, but there are a lot of demands and it is hard for them to focus on you when they have multiple colleagues asking questions in the middle of them serving you. Even though I have been a client before, I still had some troubles understanding the new system and the staff did not explain the process at the desk. I think they are doing their best, and it would be helpful to have them just explain once you get a storage locker the process. Thanks!
Jessica S. | Online Move InWas nice service
ABDUL MALIK N. | Overall ExperienceThe lady that helped me move in was extremely helpful. She showed me the unit before we rented it just to be sure that it would work for us (she suggested it) - and I really appreciated that extra effort.
Adrian B. | First ImpressionsSeeing as I left on the 3rd of July and my account wasn’t closed until August 10th I will not be recommending you to anyone nor rushing to use your company again anytime soon
BRITTANY ALEXANDRA W. | Overall ExperienceI made a reservation for a locker, when I arrived they told me the locker wasn’t available as they are first come first serve. That strictly defeats the purpose of a reservation. I hauled a trailer of belongings from another province and relied on the reservation on my arrival. As a result I was offered very small or quite large at different prices. I’m currently in a large locker for my 1 month free period and will be moving to another storage company if the storage locker I expected doesn’t come available, or if my quoted price isn’t honoured. Also the contact information that needed to be filled out with secondary contact was overly onerous and nonsensical. Hauling the trailer was a good experience, locker rental was terrible.
STEFAN J. | First ImpressionsThis facility is not ready for power interruption. Even emergency light not installed in the alleyway. Bad experience.
Norberto C. | First ImpressionsWashrooms are really bad and dirty, was not being clean especially during this time with the pandemic.
Ronald t. | Overall ExperienceOne thing that could be improved was communication around the complimentary lock. When going through the rental process online it stated I was to have a lock left in the unit, but when I got there no lock was present. After checking with the front desk it turned out they were out, and I had to buy one to lock the unit. It would have been nice to be informed beforehand so I could have brought one with me.
Paul M. | Online Move InGreat as always. Thanks
Dylan D. | Online Move InI filled up the gas tank back to where it was when I picked up the truck and was still charge a $10 fuel surcharge.
tim man tin n. | Overall ExperienceWe arrived shortly before closing and the staff were very helpful, patient, and friendly, especially since we hadn't yet booked our unit when we arrived. Accessing our unit was fairly straightforward. The one downside of this location is there's no elevator to the 2nd floor - it's about 10 steps up which doesn't sound like a lot unless you're moving a 3-seater couch like we were. But that's not a reflection of the staff or the upkeep of the facility - both were great.
Jessica P. | First ImpressionsEvidence of mice. I suppose unavoidable. Otherwise excellent.
Anne marguerite P. | Overall ExperienceAbsolutely impossible to contact anyone to let them know that I was ending my storage The telephone number only goes to a central office. I could not contact the facility that I was using
Gavin W. | Overall ExperienceThe storage itself was fine. I returned the keycard and empties my storage. My payments come out around the 27-28 of each months. I’m frustrated that there was no refund for the time left. I returned everything on the 15. I am almost certain that the storage unit is already rented out and that Uhaul is now double dipping on the same square footage. Put it this way, if I had cash laying around, I wouldn’t need a storage room as I would have space. But living in Vancouver makes this out of reach. So this is extremely disappointing from such a large company that I have used over and over over the years. Sadly I believe this was my last time as I have other options for truck rentals.
Guershom C. | Overall ExperienceUnfortunately my Unit was in an old part of the basement and mice traps were set in my locker. I did not see evidence of mice when I left but alot of traps were put in. I would recommend the new part of building to a friend.
Lisa W. | Overall Experiencehad a claim on my locker and the contract information was made impossible to reach by the insurance company, I suspect on purpose. and the staff at uhaul seemed to be complicit
BRUCE E. | Overall ExperienceWe like to work with you, guys. Perfect service!
Ekaterina L. | First ImpressionsStaff is very helpful and friendly. Great experience
Anu B. | Overall ExperienceRespectful, helpful and willing to work with reasonable exception requests.
Dee M. | Overall Experiencefacilities were clean and easy to access. However staff were not able to fix my issue with online payment (account could not be linked). I called the facility and was not able to get any support.. calls were picked up, I could hear people talking in the background, then immediately disconnected. Even calling uhaul's 1-800 line, I was referred back to store.. putting so much effort into just trying to pay a bill is a joke.
mikolaj o. | Overall ExperienceNo Comment to mention other than keep up the good work.
Balilla Taste K. | First ImpressionsIts a maze in there was not aware that there was no elevator or ramp to get to the upper floor. This is a horrific crazy layout of storage lockers. Deeply disappointed to have been tricked to lug all out things into and out of this maze.
SARI L. | Overall Experiencethe day I move out I was there to pay for my storage room. I told the front desk that. I will be moving out this evening at 8pm but she didn’t noticed me that the gate will be closed. So I have to move everything out by the door.this really trouble my time and schedules . I had call the manger who never picks up. And I’m helpless at that time. I pay every month payment not due to this service
pang k. | Overall ExperienceToo long of a lineup when checking in and checking out.
Glenn Aludino D. | Overall ExperienceStaff were so helpful as I had a little trouble with the keypad entry system. Very pleased with my choice in storage facility!
Cheryl W. | Online Move InGood
Virginia C. | Overall ExperienceHad problems with the facility and information provided from brining to end. File complains a ever even had anyone from local facility contact me about it. Uhaul “corporate” contacted me but not the location itself.
DEBORA S. | Overall ExperienceEfficient and friendly staff, clean and well maintained facility conveniently located next to the Knight Street bridge and major highways while still located in the city proper.
David B. | Overall ExperienceStop spamming my inbox for feedback.
Aakash S. | Overall ExperienceI am not including my final moments with the storage locker in my response to the above questionnaire and which precipitated/facilitated my actual moving out. Those final moments were that my storage locker was flooded as a result of roof repairs to the storage facilities. I am trusting that compensation will be forthcoming to rectify the damage done, editing notwithstanding.
PETER P. | Overall ExperienceSelected auto payments for my unit. My credit card didn’t change or expire, yet there was no attempt to Bill it. I called customer support sat on hold for 20min to talk to someone. They couldn’t help me reverse the late charges that your company assessed without contacting me about the billing. Super inconvenient schedule for calling and in a pandemic these issues shouldn’t require an in store visit to fix...usual level of customer service.
IAN M. | First ImpressionsThere are no words to describe how awful my experience with UHaul was from day one right to the bitter end. From the debacle renting my truck in Regina to getting to Vancouver and having absolutely nothing go right the entire time. I literally don't have a single positive thing to say about it and I'm normally a pretty positive person. I've had a lot of storage units in a lot of places and I've never experienced anything like this. I did not at all have a positive interaction with any staff other than the janitor. She was delightful. Everything was a struggle and I don't understand why. It's such a simple operation, yet tons of ineptitude was found in places I didn't think had room for any. Zero stars out of 10. And yes, I can give specific after specific of why my rating is literally as low as it can go. I've never, ever rated a business this low before. It would take a miracle to get me to rent from UHaul ever again.
jason d. | Overall ExperienceMy valuables are secured and the warehouse is clean and accessible. However, i had trouble getting access to the back of the warehouse. And i would love to see that uhaul can facilitate donations and giveaways for their customers. Nonetheless, i had a good experience with uhaul.
maricor l. | Overall ExperienceMy only concern was the amount of mice droppings on the items stored. There were 2 bait boxes in my locker but not once was I asked for access so they could be repaired. I did not notice a single bait box in common hallways. I did look after I realized the amount of droppings in my locker. On another note I am very impressed with the courtesy and helpfulness of staff.
Alice E. | Overall ExperienceCharged three times after ordering only one unit. Not given the access code to the building at any of these times, and after placing a lot of calls to customer service to solve both of these problems and being told they would get back to me, I was never reached out to again. Even at the storage place, I wasn't given the access code or allowed in. And I still have two of the three units they gave me, even though I only ordered one.
Jennie V. | Online Move InWe needed a larger locker on the lower level and that is what I thought I reserved. It would be an improvement if your staff would explain more clearly the difference between upper and lower levels in the facility. Without an elevator we could not use the upper level.
Nancy K. | First ImpressionsMy only concern was that there was no facility to pull up a 15 Ft UHaul to offload at the storage. It was very inconvenient having to lug heavy furniture a distance from the storage. The other place I rented at the competition was perfect. It is always impossible to get through to the Marine Drive location. Twice I was put on hold for over 1/2 hour and the third time transferred over to the main reservations who were unable to help. On another note the girls were always a pleasure to deal with.
Carolyn H. | Overall ExperienceI will miss my storage unit.
Solly M. | Overall ExperienceTL;DR If you are planning to return a one-way rental here, add a whole day to your time estimate to deal with the ludicrous set up and disorganisation of this location. The staff was very helpful (until 5pm) and were able to resolve a number of the issues, but there were so many I cannot give more than one star. I'm sure this location is fine if you have a small locker, and only want to store or pick up a carload at a time, but it is an absolute nightmare if you are actually trying to store anything of size (especially while returning a large truck from a one-way rental) The "loading dock" is a narrow strip that is barely wide enough for the undersize trollies they provide. The entrance to the building off this narrow strip is a tiny door that you will struggle to get any actual furniture through. I chose a 10x10 unit, which UHaul specifically advertises for "Housing apartment or small home for short term move" and can fit "King mattress set, refrigerator, washer/dryer and living room furniture set"; U-haul apparently thinks it makes sense to put this unit UP A FLIGHT OF STAIRS. I called the day before arriving in town to get directions, and they didn't think it worthwhile to mention that the access from the main road was blocked by construction, and there was a long detour on a back road to get there. They said they had provided a lock already for the locker, and I paid, but there was no lock and I had to go back to the office twice to get one. They made me buy the lock even though I had my own which they said "wouldn't work" but I confirmed later that mine would have fit. There is very little room to maneuver a larger truck (e.g. 20") but one of the guys working there did pull it into the "loading dock" for us, but access and parking is still a huge pain, even if you are just coming by car. Because of the site access, and having to drag all my stuff up the stairs, I wasn't ready to return the truck until 5:02pm, but they had already locked the office door, and told me to checkout on-line. Of course, the online checkout system wasn't working (there was another person trying to return their van rental with the same issue).
Maxwell H. | First ImpressionsFirst of all we were directed by one of your staff members to back the truck against the ramp to make it easier to offload. When we exited the truck, he was way gone and there was about a 3 foot gap between the ramp and the truck. I am not sure if he expected us to throw the furniture from the truck to the ramp. There was no where to off load a 15foot truck with a ramp since UHAUL had all their trucks parked in the area I could have used. So we had to park at a distance and walk heavy furniture over. The people we paid to move never showed up. I just had surgery on my knee so my son had to offload an entire truck and walk heavy furniture over. The toilet in the building was also clogged with toilet paper. Th desk staff were amazing.
Carolyn H. | First ImpressionsI did not get any refund back and was paid up to the 22 nd March 21. That is the least your company could do given I moved out on the March 13 /21. I do not think this fair and should be refunded something. Thanks Kelli Briscoe
kelli m. | Overall ExperienceOverall really great. My purchase timed out while on my iPhone so it didn’t appear to complete. I was surprised that it did. The purchase didn’t seem to be 100% mobile friendly. I believe I read somewhere I would receive an access code. I’d anticipated getting that by email. It wasn’t clear that I needed to go in to sign paperwork.
Chloe E. | Online Move InI would suggest that if you have a ramp that it not be blocked off with the over flow of trailers not in use . Other that having to move a trailer , I have had a very good experience and service with your company. Thank you
Terrance C. | First ImpressionsFor the most part our move in experience at the storage centre was good. Staff were friendly and helpful. However, we were only told at 8pm as we were halfway through unloading our 15 foot truck packed with things that the bay doors had to be closed for the night and that the small regular entrance door would be the only one available. As well, upon return I was accused of doing damage to the rented truck that I did not do in an accusatory way by the staff. This led to an uncomfortable conversation with myself and staff that left a bad taste in my mouth.
Sean R. | First Impressionsaccess hours should be increased to 5 am to 12 am or more.
thuan l. | Overall ExperienceEverything okay except for Counter service It always take forever to do paperwork.( I visited Uhaul about 50 times) My most recent visit took 45 minutes just on paperwork. Counter personal need more training in a smarter way. Paper work should only take 15 minutes maximum. Thank you
Kelvin Z. | Online Move InWhen I cancelled my locker 2 days after the payment for the coming month was made, I was not offered any refund. It would be air to pro rate the payment based on days of usage. Basically I have payed a months rent for a locker you can rent to someone else.
Keith T. | Overall ExperienceI've got to say, I have been having nightmares for the past three days because of my scheduled move day on Feb 25th. Everything went surprisingly well. Mason provided an excellent service with the goal of all working seamlessly, also a big thanks to the ladies in the front desk. Excellent day in all areas.
Richard L. | Overall ExperienceI needed to consolidate storage since the bill surged to $500/month between three places during a move six weeks ago. Logistics would be complicated, but in desperation to at least clear the uBox used for the move and avoid re-delivery charges, I discovered that this uHaul location also offers storage lockers at surprisingly reasonable rates. Configuration is VERY important, especially if you only have boxes. The locker I got is 10x10x6, 600 cubic feet, all useable. Paid the same rate for 5x10x10 in North Vancouver but get this - since you can't really pile boxes that high without some sort of reinforcement, what I was really getting is 300 useable cubic feet. Big difference. Also, when I consolidate the rest of the storage, any overflow can go into a uBox already on-site on demand. Cuts my total bill in half for now, then Marie Kondo it down later. To sum up, the quality of the facility - heated, each locker is alarmed and equipped with a sprinkler - is very impressive. Oh, and their moving supplies, especially the boxes, are the best deal in town.
TERESA L. | First ImpressionsThe staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.
BORHAN S. | First ImpressionsThe entrance code wasn’t sent to me and had to spend more than an hour on the phone waiting for the code to be able to go inside the building. No instructions were sent to my email.
Cristina P. | Online Move InHorrendous service and size/price
Richard L. | First ImpressionsWe realized that we had to switch to a larger Storage so that was done smoothly with my sons. People have way too much stuff and it's great to be able to store it while waiting for another home. The lockers are clean and the staff superb.
Barbara C. | First ImpressionsWe recently moved from Calgary to Vancouver. Rented a 20’ truck one way from Calgary. Rented a storage unit between august-January and then used a 10’ truck to move into our new place. We didn’t have a single issue with anything. Only thing I would say could be better is that they don’t prorate the storage unit if you move out early. We moved out two weeks early and still had to pay for the whole month.
Nicole W. | Overall ExperienceBitchin
Caroline F. | Overall ExperienceA lot of confusion with trying to process my online rental in person. Access card never worked, even after we went back to get it “fixed”, though I can still use my code. Mouse droppings in my unit for move in.
Caroline K. | Online Move InI know its our fault we moved in so late, after hours, but we didnt have any other option. The card swipe entry thingy was confusing, took awhile to figure out we didnt need an access code, and that i had to swipe really slowly.
Caroline F. | First ImpressionsI was evicted over packing things on day 1 in my locker , these " people " are racist and ignorant
Jason L. | Overall ExperienceRent is very expensive compared to other storage lockers. And then you guys even raised the price last month 🙄 that's why I moved out. Very unaffordable
Anna P. | Overall Experiencevery good experience. will use them again.
NINA R. | Overall ExperienceMis-information is posted on your website/advertisements & email correspondence regarding 24 Hr access which was ultimately the reason for choosing your location for storage. I was disappointed when I was told your policy had been changed & nothing anywhere reflected that. Also was told my lock was waiting in the locker & that was not the case.
Bonny P. | First ImpressionsMy only issue is with your staff who drive the vehicles around the lot. They are aggressive, rude, and drive dangerously fast. You need to control them.
GEORGE T. | Overall ExperienceAfter some initial confusion about a reservation that was not on file, a manager I spoke to made sure we had a large space to move into. It was an emergency and we would have been left with a moving truck full of our things had the manager not worked fast to make sure I had a choice of two spaces when we arrived. It was a huge relief and I am grateful for the fast action we got on our Aug 6 move in day. We are long-term customers at U-Haul, and have been very pleased with the service and storage at your facility. We have closed our account now, because we have storage at home, but we will use U-Haul for all our storage (and moving van) needs in the future and will recommend it to our family and friends.
Robert V. | Overall ExperienceI have storage over 2 yes No zero flexibility all. No dolly for moving things I never go back again and I will tell my friends and family about
Rajan R. | Overall ExperienceAfter driving 12+ hrs to the facility to find out that the size of unit is first come first serve- is unacceptable. Then the was the only lock is the circular lock spiel. The unit was dirty- mouse droppings and mouse traps. Empty uhaul trucks should not be parked in front of the loading dock in the most convenient spaces. There were no lights in the unit. Also there didn’t seem to be any garbage bin within sight .
Dave O. | Overall ExperiencePleasant staff. Easy access. Thank you.
karen w. | First ImpressionsThe only negative was that when I went there to rent a smaller 2nd unit I was told that I have to carry my stuff by hand outside the building around to where the 2nd unit would be and no use of dolly was allowed or any other helping means. At this point I had gotten the truck returned. so that would have been impossible to be done by hand and on foot.
Nader G. | First Impressionsthey were the best went out of their way to help
Pamela M. | Overall Experiencebetter front desk agent.. Meduria was awesome.. she is all about work and willing to leave the counter to help other customers in the property while others , love their counter computers. She should be promoted ...
Tha bong s. | First ImpressionsAftet driving 11 hrs we really didn’t want to hear thst our reserved locker was not available & that was first come first served. Our $149 locker became a larger locker at $199. The lock that I took off my previous locker was unacceptable so we had to use a loaner with one key or purchase a new one with 2 keys. The locker had two locks on the floor from a previous renter. The operation in the warehouse was short staffed. The silver lining was because it was near closing time the staff processed the uhaul trailer return quickly near the cargo bay. I chose the locker because the Richmond uhaul office ran out out the size while processing my credit card. I chose the SE Marine Vancouver location because they had one available at a slightly higher price. I changed the trailer drop off location to SE Marine Drive. But was in shock when they told me that unit was not available . It is like booking snd reserving a hotel room after a long journey and being told that the room is first come first served bur we have another room at a higher price. hotel room for
Dave O. | First ImpressionsConvenient and well maintained.
Trina M. | Overall ExperienceNo elevator. Loading dock not available. Lots of parked trucks etc.
David Victor P. | Overall ExperienceGood job :)
Patrick T. | Overall ExperienceToo many rental trucks and trailers blocking driveways and loading docks. I would consistently not be able to access my storage unit because even the pedestrian zone at the bottom of the loading dock would have trailers parked so close together it was impossible to walk there. Too many vehicles blocking the road in front of the office. The area needs to be redesigned so there is enough space for vehicles to actually drive through the area. Why would it be assumed that I am happy to sit in my vehicle waiting for stuff to be moved. Perhaps once or twice, but not on every visit. I have things to do.
Isaac K. | Overall ExperienceHello, I emptied the storage on September 6th 2020. I brought my stuff to storage last year in July and I was told and assured that there are no mice or rats I the storage. When I empty the storage there was mice poop under the couch and table. This is disappointing. Why say something and not keep up with the commitment. I wAs happy with storage until the last day when I found the mice or rat poop. It is dangerous cause it contains pathogens. You guys need to take it seriously as it involves customer and tour staff health. Thank you
Sandeep W. | Overall ExperienceRaising prices on me with 0 warning ahead was not cool. Will not recommend to people, bait and switch pricing sucks.
Lauri Wiljami A. | Overall ExperienceGreat U-Haul branch! Cheers!
ANTONIO L. | Overall ExperienceEverything but Access is perfect There's a huge loading bay but it's not accessable as it's facilities parking for tricks & forklift storage .. Impossible to unload with 1 or 2 spots available as too many people Fox this pls
Michelle M. | First ImpressionsGreat, excellent and secure storage. Easily to move in and out. Highly rated. The one thing that could be fixed is the sensor error when trying to check out. It would always say door is open but even though fully locked and secure. I believe it is one of the sensors.
Michael F. | Overall ExperienceI was told a person would be available when we arrived at the loading bay to help. There was no response to "call for assistance" button after 15 minutes of trying. It would have been helpful because the information at the the entry was conflicting and therefore confusing.
GWEN M. | First ImpressionsGood morning, My experience with Uhaul was great until I went to rent a truck to move my belongings out to the storage. it too almost an hour to have a 10" moving truck, and upon the return, there was am attentant, but he hust motioned to My driver Ron just park it over there, and lock it up, did not tell where to put key, and got charged $100.00 to have the truck opened to retrieve the keys. The attendant should have showed where to put keys. Christina Dawson.
Christina D. | Overall Experiencestaff here are awesome, so friendly and knowledgeable. Facility is clean and easily accessed. Moving in was quick and easy
Carter H. | First ImpressionsIt's too crowded at the back of the building when I want to store my stuff.i barely get in to the ramp.too dangerous to walk through before I can get in the door .you need to have more space to go into the building especially for those who's storage is at the back of the building like me
Eufrocina S. | First ImpressionsStaff at Marine Drive location are the most friendly and competent I have experienced in any Uhaul location. This, considering the amount of pressure their customers put on them. Something is very right with this operation! Congratulations and thanks to all - you always seem to keep your calm
patrick o. | Overall ExperienceWay too busy here. Staff use the loading bays for truck and trailer parking. I finally got fed up and moved all my things out. Loading bays should be only for customer's use.
MAURO antonio C. | Overall ExperienceU haul was great. Stored my things for a year, visiting my locker often. The only downside was getting a place to park at loading bay, and big rigs blocking the lot entrance or exit for hours on end. U haul trucks taking loading dock parking was a big problem if you were not flexible on days or times, otherwise the place was great, always clean, and easy to get to your locker.
Robert J. | Overall ExperienceStaff were very helpful and efficient.
Pam D. | First ImpressionsThe staff was new and I was new. So communication was not clear. The staff was very friendly.
Jessica H. | First ImpressionsAll the staff I spoke with were friendly and helpful. I spoke with some employees in the docking area, the service counter person was extremely fiendly - showing me the size options, directions, patient with explanations. The person who removed the service lock on the locker also friendly.
susan d. | First ImpressionsStored items for 4 years. Unfortunately some mice got in and destroyed a carpet and soiled a few more items. Other than that, it was a good experience.
JAMES B. | Overall ExperienceWhile it is nice to have a temperature controlled facility, the temperature is too warm when you are loading and unloading the unit. It seems to me that it the temperature could be lowered a little to still protecting the items in storage while not making it uncomfortable for your customers.
CHANTEL B. | Overall ExperienceThe manager is the best, he will help you Out, have lots of understanding and will even pick up your call outside of working hours.. Great service
albsan m. | Overall ExperienceFantastic experience renting a storage unit here
RENZO K. | Overall ExperienceGood online price. Don't be sorry to see me go I will be back!
david a. | Overall ExperienceMy experience at the U-Haul storage on S. East Marine Dr. in Vancouver was great. I had no trouble getting a locker, the size of my locker I needed and the staff were friendly and very efficient. When it was time for me to move my things out the closing out of my locker was very easy and very quick. I have nothing but good things to say about this unit/storage facility as my experience was great. Thank you for being there when I needed a place to store my valuables.
PAMELA BETH C. | Overall ExperienceGreat overall. The checkout was especially quick and easy. I'll be back in 2021.
dylan d. | Overall ExperienceAssistant manager was very helpful! ⭐️
CYD Charisse BA S. | Overall ExperienceWe had to pull out because of the loss of one income in our household. This facility was easy to access and very clean. Would highly recommend it.
John M. | Overall ExperienceI had a hard time receiving a rebate when a staff member forgot to use a new pre paid account I had submitted. Spent 25 minutes on the phone to get an extra $15, but other than that staff was good. The prices in general are too high. Would be better if they were 20-25% lower. I appreciate the $10 for 24 hour access. That is reasonable. Thanks
Jacques L. | Overall ExperienceThe staff was very professional.
Thelma mary ( Terri) B. | First ImpressionsIn the 3 years I rented storage I never had a problem and whenever I needed assistance was very happy with crew that helped me. Definitely recommend this location.
julien a. | Overall ExperienceI should not have to pay for a full month when only using a portion. U-Haul should not be able to “double dip“ on a month Already paid for
Nevada Wray J. | Overall ExperienceOnly issue I have is the phone service. Every time I fall I'm always put on hold for longer than 30min which I then end up phoning the 1800 number instead. Also need more staff working because last time I was there I only had a quick question and had to wait in a line up of 8 people with it looked like 2 staff working. Lastly they should monitor their storage units better as when I was moving my stuff out, there was a guy a few lockers down taking a shower and changing in his locker and wouldnt give us the stairs.
Tarah P. | Overall ExperienceThe staff are very nice and helpful. Appreciate and thanks.
RUBY J. | Overall ExperienceOverall good. The check-out experience was great, although the initial rental was terrible; awful customer service and rude staff. Otherwise the basic unit and access etc. was all no issue.
Stuart B. | Overall ExperienceFound mouse droppings throughout my unit, as well as a dead mouse as I opened my door. When signing up for my unit last year, the gentleman in front of me complained of the same thing. I think this facility has a pest problem. That is my main complaint about the facility. Everything else was fine and the service was great.
Stephen G. | Overall ExperienceWas very impressed by the helpful and thorough staff!
Andew w. | Overall ExperienceWas very impressed with the staff! It took a bit of time as there seemed to be some training happening, but a very pleasant experience!
Andew w. | First ImpressionsWhen I moved into the storage unit the staff here was beyond friendly and were very helpful. However when I moved out your female manager treated me very disrespectfully .. we had just drove there all the way from prince George and we were exhausted and still had the massive task of moving everything out. It was 35 minutes to 5 pm and I couldn't find the key to my locker. She informed me that if I didnt have a locksmith there by 5 pm then I would not be able to access my locker. She was rude and completely unwilling to accomadate at all. Thank god another staff member stayed behind to wait for locksmith (which cost me $200) It was honestly so much more stressful than it needed to be and she could have handled the situation a lot better. In my personal opinion she gives the company a very bad name.
Danielle C. | Overall ExperienceThe Uhaul website mentioned that the storage unit will be free for the first month. However, the exact conditions were not mentioned on the website nor were clarified when I spoke to a representative at the supposed location via phone. Secondly, the email sent to me about the reservation specified the store closing hours to be 7 pm. However, when I reached the Uhaul storage location, the location was closed by 5 pm. This caused a lot of delay in my moving plans and ended up costing more than it should for my Uhaul trip due to the extra kms driven. This isn't my first bad experience with Uhaul and it does not seem like this would be the last.
VARUN Prakash P. | First ImpressionsI showed up with a reservation on my selected move-in date, just to learn you don’t have an unit for me. What’s the point of taking reservations, if the units are actually first-come-first-serve? I eventually managed to get a smaller unit at a different location, for a much higher price. I have told every person I’ve met about this experience with you, and I’m tremendously disappointed.
Lauri Wiljami A. | First ImpressionsReturn the room with 3 weeks early and didnt get refund or store credit. 3 weeks costed me $215. That's a lots of money specially during this time. I'm sorry but I wouldn't use u haul again. Thank you
Minh thuan N. | Overall ExperienceThank you u-haul and staff😊
GEORGE ROBERT G. | Overall Experienceworst service - employees ignore you & talk amongst themselves for the entire time they are ‘helping’ you. The facility is filthy, they are unhelpful and rude. wouldn’t recommend it to anyone, even someone I hate.
SOPHIA P. | Overall ExperienceStaff were not properly informed of their own policies. I called ahead asking specific questions & told that it would not be an issue & later upon arrival was told my request was not able to be done because of policy which I was previously told would not be a problem...
Anna Alexandra B. | Overall ExperienceIf the need for storage or truck rental ever arose again i would definitely use U haul. I just closed lockers at two of your locations and was very happy with both. Thank you.
Darline B. | Overall ExperienceWorst customer service I've ever experienced in my life
dave c. | Overall Experience.
Michael Andrew C. | Overall ExperienceWould have preferred the unit with a roof. That would be my only complaint.
JANE C. | Overall ExperienceLack of parking was frustrating during busy hours.
Alexandra w. | Overall ExperienceThank you you helped make my moving process easier
Megan Lindsay F. | Overall ExperiencePoor making reservations through the web I was lucky to get one last minute. If the storage was not available, please update the status in the website to not allow people make reservation
Duc phong T. | Overall ExperienceNo comments
Laura Z. | Overall ExperienceWhen waiting in line to return my vehicle, the line was so long I went over my time and got charged.
Sigvald H. | Overall ExperienceForcing me to buy a new lock when the previous lock that I purchased was from U-haul as well is a rip off. The Uhaul rep was not able to provide a justifiable reason for this either.
Auzeb M. | First ImpressionsThe move in was really good as the staff was very helpful. However the move out was very poor - the staff ie the new management wasn't helpful nor courteous and took long time sending help I needed
Margreet P. | Overall ExperienceThe manager? girl offended me tuesday 24th. 50 dollars for a single (small) garbage bag worth of drive thru garbage- McDonalds bags - to use the dumpster. That is a wild price. I vacated instead. Bye
james david w. | Overall ExperienceCombination of high quality facility and ability to rent moving vehicles at the same location provides great value. No fixed contract also important to me.
Ken W. | Overall ExperienceUnaccountable staff, Ill-informed on policies, access-door closing time, unavailable management at any time, inconsistent service from start to finish. The manager Moe is incapable of critical thought
Richard B. | Overall ExperienceGood
Bernard M. | Overall ExperienceVery helpful attendants.
Glenn Aludino D. | First ImpressionsI forgot to get the name of the woman who helped me, but she was great. I hadn't realized it was the last day of the month (so very busy), but she took the time to make a sad time in my life easier.
ROBERT L. | First ImpressionsKeep up the good work!
JONATHAN Y. | Overall ExperienceThanks
Janis c. | Overall ExperienceAgent at the desk was rude and unhelpful. Manager helped resolve. Although only reason this isn't a 1* is because of how polite and helpful the gent supporting the back loading dock was.
Stuart B. | First ImpressionsYour employees are amazing, helpful, and kind, despite the horrible treatment they receive from customers and the seemingly consistent breakdown of technology they must use. Pay them more upgrade tech
Amory A. | First ImpressionsAmong the best U Haul facilities I have experienced. Staff exceptionally helpful, humble, polite and always there when needed.
Aliasger K. | Overall ExperienceAlmost Impossible to get entry card to work. Person to show me to Locker on first move in never appeared and got lost. Invoice for 2nd month showed$0 until late so couldn’t pay on time and was fined!
Chancie Bayer K. | Overall ExperienceAll services were provided as promised.
Arturo U. | Overall ExperienceGreat service. Only suggestion is make it easier to back into the loading bays.
Ryan M. | Overall Experiencethe staff can be argumentative and don’t understand thief jobs.I found mice fece in both of my units.There are several lights that don’t ever go onThe loading dock usually has garbage on it.
Terry G. | Overall ExperienceInform all renters on phone, in person + website BEFORE arrival to avoid food and grocery boxes. Keep it cooler; too hot. I gave notice & left it clean on time but got 3 overdue notes. Irritating.
NATASHA P. | Overall ExperienceClean facility and staff is helpful.
Dee M. | Overall ExperienceVery nice people.
Arturo U. | First ImpressionsAlmost impossible to talk anyone at this location via phone. Their customer service is absolutely terrible! Unable to change the date to avoid late fees, unable to prorate rent, ruined furniture etc..
Kyle A. | Overall ExperienceNo lighting in storage units. Expensive for size, location and quality of storage units. Access to storage unit not easy, small hallways, columns.
Karmyn A. | Overall ExperienceShould have light in the storage and parking for customers too.
Resham g. | Overall ExperienceTerrible issues with mice that destroyed a lot of our stuff. No real concern from the staff. We will be pursuing reparations
Craig George M. | Overall ExperienceThe facilities are top notch too bad the staff are rude and unprofessional. Lack customer service skills. None of them want to be there and it shows. Always closed before the actual closing time.
STEVEN L. | Overall ExperienceNone
MARK C. | Overall ExperienceI no longer need the storage unit. Would be more convenient for me with 24 hour access.
Anders A. | Overall ExperienceThanks for the great service!
Jason D. | Overall ExperienceMost staff were helpful, but one or two were a bit abrupt. Maybe they were having a bad day....
Jenine M. | Overall ExperienceMouse poop all over my stuff and all over the unit. I contacted the manager, Rajvir Sarao, and he didn't provide any resolution and was not helpful. Very disappointing!
Michael Jhun G. | Overall ExperienceFacility appeared to be secure but unfortunately my storage area was broken into and lost a number of items. Was a shock as looked and expected security. Staff were helpful and friendly.
ELGIN D. | Overall ExperienceEasy and straight forward service. Use again in the future.
Daniel P. | Overall ExperienceWorst experience EVER. I will never ever use Uhaul ever again. I will be making my experience known to the Province newspaper, Global news and as many social media sites as I can.
Trevor T. | Overall Experience🙌🏻
barbara V. | Overall ExperienceProfessional staff with friendly service
joseph a. | Overall ExperienceGreat
Deborah H. | First ImpressionsRodent problem. Droppings all over floor. Also found dead mouse.
Norm G. | Overall ExperienceAll went very well with our move and storage.
DONALD W. | Overall ExperienceWhen I checked out it was a nuisance to have my account closed. I checked out at counter, had the locker inspected. No email confirmation. I called. Still no email. My card was charged. Called again.
Kieron S. | Overall Experience👍
yi c. | First ImpressionsGood as per usual
Sigvald H. | First ImpressionsA little expensive, especially after my rate went up from $80 to $100 with one month notice.
Dylan F. | Overall ExperienceI am a long standing UHaul customer for 3 decades...for the first time ever, I had an issue with a service counter attendant who was quite sub-par. The Manager Rajiv was Outstanding in fixing matter!
NICHOLAS B. | First ImpressionsDefinitely, we’ll use your facility Iin the future. I have been telling my friends positively about your excellent services.
NORA P. | Overall ExperienceMy unit had the contents stolen, the insurance provider deemed no break in as no damage and i can get no help or information from the facility even as i asked again when moving out. they don't care
WILLIAM DAVID J. | Overall ExperienceStaff was not friendly, she had a long face the whole time. I didn’t want to spend one more second there with her.
Kaidi Z. | Overall ExperienceUHaul's reservation system, which is actually just a first come, first serve, whatever storage units are available system, very nearly left me without a storage unit. Same thing as when I rent a truck
Andrew B. | Overall ExperienceWell lit and secure
Bing F. | Overall ExperienceThe team at SE Marine Dr Uhaul is awesome! They helped me make my move very simple and frustration free. Shout out to Roja Rani & Abhishek Dutt for great customer service!
Anoorag S. | First ImpressionsVery friendly staff that knew what they were doing and could answer any question without hesitation. I have nothing bad to say about them. Well done.
kody michael c. | First Impressionsvery knowledgeable and helpful!
Hao Z. | First ImpressionsVery friendly and helpful staff.
KATHRYN S. | Overall ExperienceThis was my first time using a U-Box service ad this worked out very well. I will definitely be using it again.
patrick m. | Overall ExperienceSometimes came across a foul odour of rotting mice but I’m sure that’s difficult to control. Stair lockers not ideal but was all that was available.
Susan Elizabeth O. | Overall ExperienceWell inform customers
Rolando L. | First ImpressionsFaye went above and beyond for me. She took so much stress off of my shoulders for my cross province move.
Sandra W. | First ImpressionsThe young woman that assisted me was excellent. Wait time for service was not bad, not more than 5 minutes.
john mark s. | First ImpressionsI would definitely use Uhaul containers again just add 2 more
Dorinna C. | Overall ExperienceU-box delivered to wrong location, needed staff no on shift (forklift operator), u-box placed in high vehicle traffic area for unloading, no safety gear provided (high viz vests), no apologies offered
Aaron B. | Overall Experiencethe young lady sommer i dealt with at the front desk was very helpful. she answered all my concerns and made it easy thank you
Jamie B. | First ImpressionsMaggie & the brother(sorry I didn’t get his name), they both are nice and friendly.
Emily K. | Overall ExperienceRented truck. Almost no fuel. I complained. Attendant pointed to a gas station down the street. Returned the truck with same amt of fuel. Attendant complained. I pointed to the same gas station.
edward p. | First ImpressionsMy storage unit was full of mice feces, it was on all my boxes, sofa and dining room table.
Doreen L. | Overall ExperienceAll went according to plan, no complaints.
JL L. | Overall ExperienceOverall my experience with Uhaul storage was fine. The facility is fine, the hours and options are fine. Ultimately the regular price increases became too much for what we were getting. Went elsewhere
BRENNAN C. | Overall ExperienceNo Comment
Maxim P. | First ImpressionsAll good thanks
Frank G. | Overall ExperienceI had come across on the ferry to move and realized the key to the locker was in my coat pocket in my truck in Nanaimo. I had to call a locksmith. It would have been nice if you had the tool on site
Twyla alison T. | Overall ExperienceGood place and staff
asaf m. | Overall ExperienceVery nice and helpfull staff, thank you Roja and Tad. Great location and everything for moving is at there. Highly recommend it.
shih c. | First ImpressionsExceedingly difficult to return rental with little support, directions, help from staff Staff severely hampered by computer system that automatically shut down in evening. Very low character limit.
Clint M. | Overall ExperienceA short stay and will be back!
Darrell D. | Overall ExperienceGreat
Danzel L. | Overall ExperienceThe rental unit door was locked. It was after hours l U-Haul representative said the message was left to the manager who will call back.No one called me. I found out the unit was locked in error!
CHIDAMBARAM r. | First ImpressionsI had a dead mouse in my unit and a lot of green droppings all over my boxspring and mattress. I had to give it to the city dump.
DIANA C. | Overall ExperienceI was amazed at how clean,warm & the great pricing compared to other storage facilities in the area. The customer service rep Olivia was incredibly knowledgeable & courteous!!! Best storage around!!!!
GARY A. | First ImpressionsAlarms sound regularly. Its quite annoying to be in the facility. Staff was helpful, but the overall u-haul policies and paperwork are confusing and time consuming (even to the staff)
Christopher H. | Overall ExperienceVery happy with service
patricia l. | Overall ExperienceI have used this U-Haul facility for years and know it is well operated by a staff that should be paid more.
Norman M. | Overall ExperienceU haul took advantage of the fact I needed a temporary storage unit. Tried to charge me after I had vacated. Terrible service. Of course there is no characters to explain. So really. U Don’t Care!
steven s. | Overall ExperienceI ordered the u box transportation, it came earlier than expected and everything in tact. I would definitely recommend this method of moving.
Mary C. | Overall ExperienceRodent problem, a rug that was in the locker damaged
GREGORY G. | Overall ExperienceSome. questions are not applicable
Marian N. | Overall ExperienceI stored my belongings long term and upon moving my items out it was covered in rodent feces and urine Alot of my belongings will be discarded and are no longer usable
Michelle B. | Overall ExperienceCould be better if it were not for the money-grab scheme of not prorating the cost of storage for the duration used, forcing to pay an entire month for less than 5 days of use
Nicholas D. | Overall ExperienceBy phone uhaul appears quite helpful. They were not organized upon our arrival Where we waited 45mins to get our box down. Borheim was amazing! Other staff lacked urgency until I got angry
Chris F. | Overall ExperienceThe storage facility is well maintained. However, we tried to contact the after-hour number due to an emergency situation but no one answered apart from the customer service who was unable to help!
Go Bernadsius G. | Overall Experiencebrutal service.
Riley F. | Overall ExperienceBoth the person behind the desk, as well as the person showing me the various storage lockers, were very helpful and personable. The value is also quite good.
max t. | First ImpressionsVery poor reception in Vancouver, under-staffed and too busy to handle customer load. They were very unhappy that I had not washed the truck and tow doly. Staff hampered by computer time limits.
Clint M. | First ImpressionsCall centre and North Vancouver (Main Street) location had some of the worst customer service I have ever experienced. For more information, call my cell 7789986754 or increase character limit
sam a. | First ImpressionsThank you.
VESNA F. | Overall ExperienceGreat customer service. The staff were friendly, courteous and helpful.
Agape Christian T. | First ImpressionsRude treated us like criminals...very disorganized I brought the rental back on time the next day at the front... and aprdays later I get a call threatening to call the police if I didn’t return .nd
keith w. | Overall ExperienceSeemed great
Ben P. | Overall ExperienceEverything worked out good and fast!!
Tammy h. | Overall ExperienceWording makes you think you will have access to your locker 24x7, but then you find out that it's only during certain hours, which makes it frustrating especially during weekends and evenings.
PABLO S. | Overall ExperienceClean, safe,
wangwang z. | Overall ExperienceGreat facility!
Niall M. | Overall ExperienceThe door in and out to the units, swings closed, and is really hard to manage when you have a trolley full of things. Someone who helped me once also commented that he hated the door.
felicia joan p. | Overall ExperienceI was happy with the service Very helpful
patricia l. | First ImpressionsVery good experience for moving.
yong h. | Overall ExperienceMy belongings were left in the uhaul storage and when I had movers come to remove my belongings there was mouse droppings all over my things. Needless to say the majority of the furnitire was destroy
SARAH MARIE S. | Overall ExperiencePretty disorganized. Made the reservation way in advance. Showed up and nothing was ready. Then the truck the gave me had no fuel, got another truck 15mins later. Had to rush to make the ferry.
Josh M. | Overall ExperienceI closed my account 3 days into a pay cycle for the next month of service and expected that when I closed the account, a portion of my payment would be returned, or pro-rated. I disagree with your pol
Peter R. | Overall ExperienceFront desk did not call us our UBox arrived at the facility even after the deadline had passed. They also didn't have good communication with the grounds crew to arrange access to our box.
Yuka T. | Overall ExperienceSpoke to facility 2 weeks and 48 hrs prior to date I wanted Uhaul box to be available. It was NOT. Had to pay my movers $95 an hour while we waited for box to be available. Very inefficient.
claire w. | Overall ExperienceVery convenient
Sanya B. | Overall ExperienceGreat service end to end. Reliable and would definitely recommend.
Michelle R. | Overall ExperienceU-Boxes were delivered to me on time and positioned exactly how I needed them to be. The pickup was also on time. I really appreciate how well Amy coordinated it all with me!
aftab a. | Overall ExperienceI had a lot of issues with billing. I contacted UHaul numerous times in 3 months both via email and phone and nothing was resolved... or even slightly fixed. I’d never use them for storage again.
JANELLE I. | Overall ExperienceAll of the staff were super courteous, helpful and went out of their way to assist. From Rajweet at the front desk to Pat who showed me the locker. Superb!
Rene A. | ReservationGreat experience, would recommend to friend!
Michael Z. | Overall ExperienceWorst U-Haul I have ever dealt with. Anytime I needed to access my U-Box they would never have it ready on time, even with 24 hours notice or more. Very slow, unorganized operation.
Darren A. | Overall ExperienceI reserved a locker, but it was not what I had asked for. They did their best to find me one that worked but was much more expensive.
Dev P. | ReservationNo provisions for if you want to empty your locker outside of office hours. Alarm goes off once you leave lock off door, and you can't sign out because your locker door is open!
KIMBERLY R. | Overall ExperienceAimee, who delivered container was AMAZING. Contacting by phone was a nightmare. Whenever I called I was transferred 3 times with waits for the storage container dept. For that reason - never again!
willowbrook p. | Overall Experiencegreat place to store your stuff
JIM C. | Overall ExperienceNo issues , staff was helpful
TIM B. | Overall ExperienceThe problem is the call center. It is extremely bad and unhelpful.
Yan X. | Overall ExperienceMy Ubox was delayed by 5 days and the staff every time I am at a uhaul location it takes at least 15 minutes to talk to an agent. The longest I’ve waited was 40 minutes. Not very efficient.
Helen L. | Overall ExperienceClean, warm, secure and insured. Excellent value, I would recommend to anyone and would use again in the future.
JOHN B. | Overall ExperienceThe issue not w above but with the constant turn over of Storage management and no one else that is able to understand! It's so frustrating to come in every month to ensure payment. IT matter?
PAT M P. | Overall ExperienceI was told over the phone that UHaul would cut my lock for me. When I showed up on my moving day they refused and made me hire an external locksmith which cost $300 plus paying my movers to wait.
Sharla W. | Overall ExperienceGreat service
Michael M. | ReservationWe did not visit the facility but used the U Box service and it was excellent and professional.
Malcolm W. | Overall ExperienceAs we were getting 1 month free for our 1 way rental, I felt the staff didn't give us all the info they may have given someone else who would be looking at long term.
ANGELA G. | Overall ExperienceLots of mouse excretion inside storage.
ANDRES L. | Overall ExperienceSome slight miscommunication with not having a lock cutter available, but staff quickly resolved it. Staff were friendly, professional and super helpful!
Terri B. | Overall ExperienceThe customer service at this location was really excellent. Professional and polite, despite some slight miscommunication about a padlock cutter. Really friendly staff!
Terri B. | ReservationThere are not enough people on your desk Went to check the u-haul vehicle in and was not able to be (also 4 trucks stacked up and ONE person) inside long slow line. Terrible customer service.
michele b. | ReservationWe used U-Haul and their pods for a move from Ont to BC. The communication and tracking along the way was prompt and frequent. We then used their storage facility for a year and give them 2 thumbs up!
Karen B. | Overall ExperienceNone
Teresa S. | Overall ExperienceI really appreciate the way U-haul has supported me. It would nicer if the packing boxes are sold in minimum prices.
MOHAMMAD E. | Overall ExperienceLong waits, confused staff, deafeningly loud alarm goes off every 5 minutes in storage area, inaccurate information given. Storage units are overpriced. And had to carry stuff up/down stairs to unit.
Michele W. | Overall ExperienceThank you for excellent service and care.
aaron w. | Overall ExperienceOur 6 Uhaul boxes were moved from North Van to this location (SE Marine Dr) which was a huge inconvenience, however the staff was great and even gave us the name of movers to help us.
Mariela W. | Overall ExperienceAshley was so helpful explaining how everything worked when box was dropped off & came back to help close it when stuck. Accomodating with pick up despite mistake made by US booking agent. Thanks.
colette P. | ReservationKeep it up! Thanks for your services. John Davidson.
JOHN D. | Overall ExperienceMy experience was perfect until a phone conversation I had with any employee who told me I need to physically come in to give in a unit (you don't) and refused to ask a manager to confirm.
Saman S. | Overall ExperienceDirty bathroom and smelly, no soap. Water fountain broken.
Oleksii S. | Overall ExperienceFriendly helpful staff.
patrick o. | Overall ExperiencePrice was competitive. Service friendly, and helpful. Thank you all.
liana f. | Overall ExperienceI didn't like the reservation system: your central booking system staff not on site. My call got dropped etc. Then the reservation wasn't found when I got there. What a mess. Staff on site were better
Elinor W. | ReservationPat is a super nice and very knowledgeable person. He offered me a lot of help!
Sai Chung P. | Overall ExperienceUHaul took excellent care of the items I storred there. Its notices about rent due and paid were well-timed and helpful, and when i needed something - like a new lock or a bigger bos - these items we
DEBORAH T. | Overall ExperienceI would have given a better rating if the staff weren't so unhelpful. Ended up having to have to call the help line to actually get my unit status to be vacant. Help line was very helpful though
Kaori M. | Overall ExperienceMaggie and her brother Pat were simply wonderful in assisting me.
Robert W R. | ReservationVery informed staff both behind the counter and showing me to my locker. Would have benefited from info before hand of necessary documentation needed to check in.
Anthony G. | ReservationU haul charged my creditcard 2 times in a row after i moved out if the unit... very poor internal communication...wasted a lot of my time trying to correct uhauls mistake
michael d. | Overall ExperienceConvenient having 24 hour access!
Coleen ANN A. | Overall ExperienceYour operation is run well. God work!
carol marie d. | Overall ExperienceNice and friendly staffs through out the whole process. Definitely will use Uhual again
HUIYU VIVIAN W. | Overall ExperienceCheck in took too long
Denzel V. | ReservationMy name is spelled kristel
KRYSTAL S. | ReservationU-Haul has worst customer care via phone in Vancouver. I need to spend almost a week on phone to get hold of my UBox location and arrange for deliver. Finally, I got to deliver without moving help
Jayaraman T. | Overall ExperienceI would say the Ubox experience was a very positive one.
julien B. | Overall ExperienceTony and Sebastian tendered us with huge support to hook our U-box to a 15" truck rented from your location on 13/7. The task was challeging but they gave their best patience, efforts and manners.
katherine l. | Overall Experiencenone
richard k. | Overall ExperienceOne of the best and cleanest u store places I have ever used.
GRANT L. | Overall ExperienceThe staff gave me a unit that was already rented so had to give me a bigger unit then proceeded to make me pay more for their mistake. I tried to complain but manager won’t call me. Not happy at all
christie l. | Overall ExperienceThe facility on Marine Drive was always spotless and security was tight. I had 24 access and never seen it otherwise even in off hours. Staff is friendly and helpful. Online billing Is convenient
JESS G. | Overall ExperienceHours are not convenient. Dropping off your truck and filling out all the online questions is super inconvenient. Never pick up the phone when trying to deal with you. Hold times too long
Rachel F. | Overall ExperienceMade promises they didnt keep Unprofessional serice on the phone Couldnt answer my questions Told me items wouldn fit in box and they didnt Didnt know where my box was when I asked
rachell m. | Overall ExperienceI always use U-Haul whenever I need storage or boxes or to move. I like the prices and quick service!
melina l. | Overall Experiencegood place, good staff
PAVEL K. | Overall ExperienceI had to pay for an entire month of storage for an extra 3 days as I had no where to put my things before I moved in on the first. Absolutely ridiculous.
Aaron F. | Overall ExperienceGood service overall. Easy to make arrangements online. Informative videos were a great help. Intuitive and professional on all levels. We have used U-Haul several times and will keep on doing so.
efrem s. | Overall ExperienceMy rental of a ubox has been very challenging. Although the staff on site is usually helpful, the overall system and customer service is terrible. I will be happy to provide additional details.
Adam T. | Overall ExperienceI will NEVER recommend SE MARINE UHAUL. This location is the worst. They have second floor lockers without elevators which means you lift everything twice as much. office needs more staff. hours suck.
MUMTA K. | Overall ExperienceVery good
min chang w. | Overall ExperienceOn three different occasions I set up a date and time in advance (in store) to access my Ubox and when I got there they didn't have me scheduled. I had to wait over an hour once and no access twice.
Carlyle M. | Overall ExperienceIt was a frustrating experience. The staff needs more training to understand their products and to assist customers. Also the communication between staff failed as they were all on different pages.
Aleesha B. | Overall ExperienceI was shocked to find that I was not refunded my payment after I vacated and also cleaned my locker, 2 weeks early! If I had known this y would I vacate 2 wks early I could have utalized the extra tim
cordell b. | Overall ExperienceNo concerns, helpful staff
ELINA L. | Overall ExperienceAlthough the building seemed clean there was some garbage and a real bad case of rodents I would suggest that more money be put into that problem Because I had a locker 1 year that had rodents mice
Peter H. | Overall ExperienceSecure storage, friendly staff
raymond l. | Overall ExperienceVery happy with Uhaul for all my moving needs.
Sandy M. | Overall ExperienceNo one was unfriendly or difficult, but dealing with the front of house staff was frustrating and aggravating by phone (calls were always unanswered and rerouted) and full of wait times in person.
judy y. | Overall ExperienceWill go to Uhaul again in the future.
Greg G. | Overall ExperienceVery good experience. Like the card access system. Very clean. Price was even right as there was a side post in locker that made for a discount.
john w. | Overall Experience.
angelito b. | Overall ExperienceThe actually warehouse people were very helpful and friendly. It was the women at the register that I didn’t find helpful. It’s been a while, however I remember not being pleased with their attitude.
Kimberley G. | Overall ExperienceMy overall experience is good but it was really hard to get someone on the phone to process my move out. I've had to call 3 days in a row where each time I was expecting a call back but nobody called.
Jean G. | Overall ExperienceNo damage to items or box. It took 3 days of me calling your location to get a delivery schedule. Multiple times I was told I'd be called back and never was. Very unprofessional and inconvenient.
Alana C. | Overall ExperienceFacility is secured and well-maintained. Great location too!
Reynaldo Dizon A. | Overall ExperienceImpractical access, sliding door never opened from the outside.
Jean Baptiste L. | Overall ExperienceWith exception to not having the right code for door entry the first day service was great.
Kelly Lee K. | Overall ExperienceNo comments at this time. Thank you.
MANDY CAROL k. | Overall Experienceaffordable, clean, zero complaints!
CATHERINE T. | Overall ExperienceNeed more room for comments if you want valuable feedback.
Madison M. | Overall Experience