We could not access our storage until an associate came to unlock the facility, two days in s row. Everyone was very helpful and courteous.
Patricia H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All staff were extremely helpful and kind
Elizabeth D | Overall ExperienceOur storage experience was great. We got a deal for a free storage with a truck rental and it really helped us out for our move! We only needed it for a couple weeks. The one downside was that there were ants in our storage unit.
Cassandra J | Overall ExperienceI would say having a pdf map layout to your unit would help. Everything else was so amazing! It was quick and easy to check in and we loved the carts. Really impressed with this storage facility
Cassandra J | Online Move InEveryone’s always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.
dale w | First ImpressionsGreat staff specially, Jesse!! great specially Jessie
ISABEL L | First ImpressionsAbove and beyond helpful in every way! Thank you for making my move less hectic!!
JODIanne L | First ImpressionsThe U-Haul in Socorro was horrible and she even threatened to call the police so I went to Albuquerque.
Jerry E | First Impressionsi want my money back now. not 3-5 business days. you people are theives. do the world a favor and go out of business and be forgotten.
Clayton G | Overall ExperienceThanks for taking care of my stuff. Boyd
BOYD C | Overall ExperienceAwesome customer service
Alvino V | Overall ExperienceTY for being here when I need your help.
janet t | First ImpressionsYou don't pro rate, so even for a few days we have to pay short of month for a full month and don't get the difference back
Ryan s | Overall ExperienceI was in a very tough spot with my moving and storage dilemma and tour staff went above and beyond to help me get the space and truck I needed for a price that did not leave struggling I would like to thank them again from me and my family. Thank you guys 😊
laurent d | First ImpressionsExcellent customer service!
Shirley D | First ImpressionsThe staff was friendly, but unable to find video of theft from my unit. A matris was stollen among other smaller items. How are you not able to find it? Non reversible bolts were placed around door frame after I pointed out screws as possible vulnerability. I talked to randy about the sliding doors that she kept open to the storage. She felt that she would be able to watch. At the end of the day I paid a lot of money for secure storage and things where stollen. Nobody prosecuted. No video. I could not be anymore disappointed.
Rory N | Overall ExperienceI always receive great service here, so I moved my storage space to this facility. Owners and staff are all involved and helpful. Great experiences keep me coming back!
Daniel H | First ImpressionsBest storage experience I've had. Highly recommended!
Jacob W | Overall ExperienceIt hasn't been a week yet but it's been good thus far. I do intend on using a storage here with uhaul even after I get situated in an apartment.
Samantha E | Online Move In"Thomas," the gentleman who helped my sister and I needs to be in management if he isn't already! He was courteous, professional, proficient, and quick! He was a lifesaver for us that day. We thank him for his help!!
LaMario T | First ImpressionsNo problems. Keep up the good work!
KENT M | First ImpressionsWeird stains on some boxes and dirt but that’s expected
Aubrie F | Overall ExperienceThe owner and staff were INCREDIBLE. Highly recommend this location. They made one step of the moving process less stressful. Thank you!
Shelby F | Overall ExperienceThe hours for the storage unit were not convenient. When I tried to go to access my items during storage hours, more often than not, the doors were locked still and the employees where busy, making me wait long. That pushed my day back even more. I had to wait until it was open at 9AM just to wait even longer for them to open the doors. A lot of the times too, workers were parking in the loading areas for the storage units. Then when I was moving my items out, I found out someone was living in the storage unit down the hall and the workers were well aware of it. To top everything off, I went 3 days over my monthly date. I politely asked if I could be refunded for half of the month. The employees said probably not, but check with the manager when they are in. The next day I called the U-Haul number because my work hours don't line up with when the manager would be in. I was informed by a very nice lady (Simone) that many locations allow a grace period and she would check with that location. She checked with them and they said no. I was just looking to meet in the middle with the San Mateo location. Overall it was a horrible experience that negatively impacted my life for many days and I will never recommend anyone to use this facility.
Jordan K | Overall ExperienceThis location has quick service and awesome staff who were helpful.
Carmella K | First ImpressionsI had to cancel the unit. Because the price went up.
Aliza G | Overall ExperienceStaffs couldn't be more helpful the process went smoothly. Glad I chose U-haul.
betty-jane j | First ImpressionsThe location of my storage space was a bit too far from the motion detection for the lights which required me to walk further down the hall in order to get the lights on to see inside the unit. Other than that minor lighting issue the facility and employees were all wonderful.
Ryan A | Overall ExperienceThe Manager was RUDE... This was the worst service ever.. I wont be using Uhaul Storage there Again..
Felicia S | Overall ExperienceHelpful and friendly staff.
Steven U | Overall ExperienceVery kind people who work there
Alan G | Overall ExperienceJust happy with all that they offered.
THOMAS R | Overall ExperienceMy husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony
annette g | Overall ExperienceEveryone was amazingly helpful! Thank you!
Sharon H | First Impressionsthank you for taking care of my stuff
Kitaka K | Overall ExperienceVery nice. Thanks for the help.
Robert P | First ImpressionsI didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period
Richard B | Overall ExperienceI truly felt my belongings were in a safe environment.
Leonard S | Overall ExperienceWhen making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.
Rosa P | First ImpressionsThe employee manager brings kids to work, are extremely unprofessional and unhelpful. I’ll never work with U-Haul again or recommend it to anyone. It’s dirty and homeless people loitering in the lot.
angelika m | Overall ExperienceWe encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.
MICHAELLEONARD M | Overall ExperienceGood people to deal with
CHARLES K | Overall ExperienceFacility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.
Thuy S | First ImpressionsI needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.
Gwen E | Overall ExperienceUpon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.
MICHAELLEONARD M | First ImpressionsIt would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.
JOHN G | First ImpressionsMy only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.
LAUREN E | Overall ExperienceTake care! :)
Aubrie F | First ImpressionsZero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)
KiAndra B | Overall ExperienceEveryone at this location were wonderful!
ryan s | Overall ExperienceHorrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.
Brianna B | Online Move InTHE BEST ! ! !
Bobby L | First ImpressionsCouldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,
Hailee J | Online Move Inthank you
Laura W | Overall ExperienceAs a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.
Paul C | Overall ExperienceThe gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.
Denise P | First ImpressionsOn at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.
Derwin M | First ImpressionsGreat job getting us a storage before we needed it thank you Uhaul
Joseph S | First ImpressionsThe customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate
Anthony F | Overall ExperienceJason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.
Anthony F | First ImpressionsEveryone was nice, helpful, kind, courteous, great group. Thank you.
Paula B | First ImpressionsI saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.
ANDREW B | First ImpressionsI was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.
Kayla K | Online Move InI had a good experience with the storage unit except it became a bit expensive!
Ramona O | Overall ExperienceEveryone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM
CHELSEA J | Overall ExperienceOverall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.
Adriana G | Overall ExperienceI honestly have no complaints. The staff is exceptionally helpful. They are the best part.
Tracy F | Overall ExperienceThanks for taking good care of us!
Donald W | Overall ExperienceGreat customer service, very helpful and friendly.
Vicky P | Overall ExperienceGreat location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.
Paul C | First ImpressionsSuper accommodating and flexible!
John R | First ImpressionsAll the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much
Vicky P | First ImpressionsOnly issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.
John D | Overall Experience..
Felicia S | First ImpressionsI love this place! The manager and her staff are so nice and helpful.
Sara S | First ImpressionsSTAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU
junell j | First ImpressionsAll of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!
Dorothy S | Overall ExperienceThank you for taking good care of me
Donald W | First ImpressionsGreat customer service
ANDERS B | Overall ExperienceVery friendly and easy to work with. It was a pleasure storing our belongings at this facility
Devin S | Overall ExperienceSuper friendly staff, always on top of any questions myself or my wife had. Secure and spacious.
Jay J | Overall ExperienceThese guys are amazing people! Super kind, patient, and helpful. Very professional.
Elan C | First ImpressionsThere is no light inside the dark storage space and it makes for hard time getting to the things stored
lydia p | Overall ExperienceVery pleased with service!
Lloyd B | First ImpressionsMadeline was very friendly and attentive ensuring I understood the entire process.
Aaron R | Overall ExperienceEverything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath
ronald h | Overall ExperienceA really nice storage facility. Clean, safe, and affordable.
Amanda D | Overall ExperienceRandie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!
karen H | Overall ExperienceJohnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.
roslyn k | First ImpressionsThey were professional and nice, I recommend them to the highest👍
Marva A | First ImpressionsStaff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...
patricia C | Overall ExperienceEveryone was super! Thanks! ed
ronald h | First ImpressionsOutstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!
Aaron D | Overall ExperienceThe staff was very helpful and efficient despite the number of customers.
James T | First ImpressionsZac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you
Ray G | First ImpressionsThis is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!
ALEXA R | Overall ExperienceI had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business
marilyn r | Overall ExperienceAccess to my UBox was made easy by the friendly staff.
john f | Overall ExperienceBad
Barbara B | First ImpressionsNeed more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them
LUKE E | Overall ExperienceThe staff was very helpful and extremely friendly!!!
VALERIE G | Overall ExperienceWe love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!
Trinity G | Overall Experienceok
Robin W | Overall ExperienceVery helpful!
Deb I | ReservationVery friendly and helpful resolving my storage needs. Thanks much.
Debbie B | ReservationThanks!
JONATHAN D | Overall Experiencethank you
Ralph K | Overall ExperienceWould use them again very helpful
LOUISE G | Overall ExperienceI have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.
CATHERINE M | Overall ExperienceThese guys were very friendly and helpful!
Mary F | Overall ExperienceThe staff was very helpful and attentive. They made it pretty convenient for me.
Zachary B | Overall ExperienceIn our 3 years of having the unit everyone was always very helpful and nice. Thank you!
THOMAS C | Overall ExperienceGreat Staff!
John G | Overall ExperienceThank you for great customer service and great facilities.
patricia m | Overall ExperienceI cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.
Tina K | ReservationThank-you for sending an e-mail each month.
edward g | Overall ExperienceGood
jose c | Overall ExperienceThe Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.
Barbara J | Overall ExperienceThe manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.
Gilbert H | Overall ExperienceNo matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.
AMY S | Overall ExperienceExcellent customer service!
Abelina V | Overall Experience