Everything was amazing! Thanks for guys who helped me to checkout and return the VAN!
Adilet KCustomer Reviews for U-Haul Moving & Storage at Southgate
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the employees at this facility were very accommodating with all the steps to proceed to getting the equipment we needed and then returning, excellent group of employees.
Sarah SStaff was friendly and helpful and the lot and vehicle were clean. Great experience
Brandy CI meant to just keep it for a year but it was so convenient...
Kathleen M | Overall ExperienceI can’t think of anything to improve. My reserved truck was ready when I arrived. The store was neat and organized and the staff was very helpful and informative.
Christopher CI was charged more for this rental. I didn’t have for two days but I got charged what seemed like double
Waukesha HParis and Ashly made our move effortless. They are very talented & pleasant people to work with. They bent over backwards repeatedly to assist us moving our 86 year old mother on her final move. U-hauls system, packing materials and people are excellent and second to none. Goof job U-haul. Thank you Very much.
David MNothing, the employees are very polite and compassionate.
Leona BI wouldn’t change a thing ! Very friendly and helpful staff!
Diana QFriendly service from the front desk person. My truck was in great shape, very clean. The app was mostly super useful, and allowed me to extend my rental easily, which was so nice with the stress of moving. The app faltered a bit on dropoff, but I dropped the keys and everything worked itself out really well, no unexpected charges, and easy payment and receipt. A great experience!
Ryan DKay & Paris are amazing and professional, addressed my needs and solved problem. Best service and attention to assist me on Philo Rd. Urbana, IL
ADELITA M | First ImpressionsKay was great, she was friendly, answered all my questions and was helpful!! Your app on the other hand is awful
Lisa Hvery knowledgeable and polite work staff
Joseph HI have experienced this so many times, but well worth repeating. The old saying, "When the cat Is away, the mice will play". I have witnessed this so many times in other businesses. However, not at the Urbana, Illinois U-Haul Philo Road location. Even though the General Manager is off duty, the other staff members work as hard and care as much as the General Manager does. I was sitting in the store waiting on an Uber and both listened and watched as the evening staff carried on, assisting customers and checking in equipment, preparing each unit for the next rental. I AM ALWAYS IMPRESSED WITH THIS LOCATION! With so much negativity in our world today, I will always provide a shout out when I see friendly and caring employees, This location is like a family who has been carefully selected by the General Manager as each one cares just as much as the GM does. I rent a Cargo Van each week to pick-up supplies for a future outreach ministry called CHRISTMAS CREEK FELLOWSHIP and this location and staff are a joy to work with each week on the check-out and return. Thank you Paris, you are a blessed young lady!
Robert BThe online return van process is a nightmare. Specifically the only browsers offered for IOS are Safari- which I do not use! It's an app programming issue. Too many steps. Verification process in account set up on app offered selection of text OR email. That option is not offered when signing back into the account. Too many photos are required. It's cumbersome
JOAN CThey were awesome
Basil DEverything was perfect for my needs. I only required an outside unit and I was able to access It easily, and the staff was quick and helpful both on my move in and move out. This was exactly what I needed for the time. My only suggestion is maybe expand the WiFi signal to reach the outdoor units. That would have been very helpful at my move in when my cell phone service was temporarily disconnected and I'm sure it would benefit many other guests too. Otherwise everything was perfect!
MICHAEL P | Overall ExperienceThe shelf on the inside of the truck had not been cleaned. But for the most part, the truck looked well-maintained.
Fred KThank you paris
THOMAS K | Overall ExperienceThe agent was not friendly very rough not even helping. I’m U-Haul customer for longtime and this was my first experience with rough agent. She needs training how to handle customers.
Tony NNothing the whole staff was great Paris was great
Gregory DSign stated to wait in vehicle in drop off lane, no one came out. I’m still here 12 hours later,…help
josh cMy experience with this U-Haul location was excellent which makes it difficult to suggest how you could improve.
Herbert FI was helped by Ashley at the U-haul facility on Philo Rd. here in Urbana, Il. She was fantastic! Professional & Courteous. Thanks
Daniel D | First ImpressionsAshley was super helpful with the entire process. It was a great experience thanks to her.
Faaez RThey are the most understanding company I have ever dealt with I would highly recommend u haul to anyone.
James T | Overall ExperienceCustomer Service Reps were excellent. Very professional.
Andy DThey always have a full trailer available every time I need it when I come. They are curtious too.
HASSAN APlease ensure that equipment is fully functioning prior to release. This is the 2nd location I went to after the first location's brake and turn signal lights did not function on the trailer. All of the staff was extremely helpful and made a quick turn of an unfortunate situation.
Adam LOverall had a great experience
Rose HVERY HELPFULL. EASY TO WORK WITH.
Dale BMy experience was really good!! I appreciate Paris for her help!!
jamaria mExcellent! Met my need!
Gopal PExcellent, the entire process from start to finish - helpful and polite staff, clear concise instructions, cost estimates were very accurate. Could not have asked for a better rental experience.
Pam SI commented on the problems I found wrong with the truck. Right headlight needed replaced or realign. Wiper fluid was out. Overall this truck was in better condition than the last truck I rented.
Michael WEveryone there was extremely helpful both with initial renting & when I was done. Thanks much to all there. Russ.
Russell R | Overall ExperienceThis location has been very good to me. Paris has trained her staff very well and THEY CARE! I have witnessed them several times cleaning the interior of the vehicles. I appreciate this so much that following a recent snowstorm, the van had a lot of salt on the exterior, so I ran the cargo van to the car wash yesterday and sprayed it off, both soap and water. Plus, I returned the van with a little extra fuel. They have assisted me many times and I just wanted to return the courtesy. NOTE: Cargo Van BE3254N: the third brake light above the rear cargo doors needs attention as reported to Zachary. Thank you Paris and staff for a job well done. I know not all customers appreciate your hard work, but I do!
Robert BLadies working the counter were fantastic
David CI really don't know because all the employees up to the general manager Paris Hutchinson were very helpful and friendly.
Troy HThe best part of this entire experience of moving from Ft. Lauderdale to central Illinois.
Linde B | First ImpressionsSimple and straightforward!
SIERRA P | Overall ExperienceGreat experience
Tara JExcellent five-star customer service experience both checking out and checking in as usual. Hard working team at this main location.
Robert BMy U-Haul agent was very good at multi-tasking, but the truck gas gauge was on the extreme low side of full, the mileage did not have a 1/10 odometer, only full mileage. The truck I had was off full before I got on the road, and the odometer turned to next mile before I got out of the parking lot. I felt the truck got terrible gas mileage, just over 9 mpg. The engine light was on the entire time I had the truck, and the drivers door had to be slammed to latch. The U-haul agents I worked with were very nice, polite and apologetic.
randy sNo
Leona B | First ImpressionsWhen I was leaving yesterday. The staff made me go back several times to take pictures and to clean a small amount of trash up. It was annoying since my unit was very far from the office.
Christal L | Overall ExperienceHorrible situation with the move. Had to get truck in Urbana. General Manager at store there was excellent. She did everything to make the situation work for me. Highly recommend. Area Manager is fantastic! The whole crew took a really bad situation and made it work for us. Thank you!
Joel TAll of the staff were very friendly and extremely helpful. They deserve a big pay raise!
Benjamin HExcellent "Five-Star" Quality Customer Service every time I visit this location. What makes the difference, the entire team of associates assigned to this location being led by a General Manager who cares about her staff and her customers. I have witnessed first-hand how the staff follows her lead when dealing with unsatisfied customers, working the issue through to a fair resolution. When visiting this location, treat them with respect and respect is what you will receive each and every time. I have been visiting this location since the day it opened on South Philo Road in Urbana, Illinois and it continues to improve each time I walk through their doors. It is the employees who make the difference!
Robert BA great place to store stuff.
CLAIRE Z | Overall ExperienceWarm the vehicles up when it's 12 below zero windchill! Lol! The woman working Saturday morning 7am (Jan 20th) was great, as was the woman who came out when I returned my van at 3pm that same day. Both professional, personable, & helpful!
Matthew MBefore the location on University Ave shut down for renovation. I came into their business a month prior to them moving all U-boxes, requesting that my U-Box be moved to the location on Philo Road in Urbana, IL. My U-box never arrived there. I talked to someone on the phone regarding my U-box and that's when I was told my U-box was in Decatur, IL. Their only concern was about their payment. I told them I wasn't making a payment due to not having access to my belongings. I made sure I had paid my monthly bill on time every month, including insurance fees. However, several individuals from this company that I had talked to several times regarding my belongings were not concerned with the fact that they were in the wrong to have shipped my belongings to a location that, for one, I did not comply with being at that location and two, having no access. Then I received a letter in the mail and an email stating they sold my entire U-box for a hundred and something dollars. Which is BS; I had brand new items in that U-box, valuable pictures, and not to mention my product line of care products for my business. I was so upset on the phone with these people due to their lack of care and concern regarding my items and their errors and not wanting to rectify their own mistakes. I just told the lady that JESUS would handle her, the company, and this situation for me because he does not PLAY about me and got off the phone. I still DECLARE and DECREE that JESUS will handle this situation for me because this is not right and is terrible customer service and business. I do not think I will ever use their services again. Signed an angry black woman.
Richtresha DStaff was fabulous! Thank you☺️
Vielka S | Overall ExperienceThe staff at Uhaul are amazing.
paris h | Overall ExperienceQuick and easy check in and check out. The two people at the desk were really friendly.
Kathy PNo improvement needed!
Barry SThey stole my stuff
WARREN C | Overall ExperienceAshley was great and gave me a month free on my storage unit, I really appreciate that!
Cileste D | First ImpressionsNEVER a disappointment when doing business with the two "main" U-Haul locations in Urbana and/or Champaign. What is amazing is the leadership which causes the entire staff to serve as if you were dealing with the General Manager at all times. For example, when checking out yesterday, I dealt with the General Manager (Paris) who is always friendly, this means the world to me! Then after finishing up early picking up and delivering supplies, I decided to return the van the same day even though I had reserved it for 24 hours. The General Manager had already completed her day and it was as though she was still on-duty. The two young ladies I checked the van back in with were excellent with five-star customer service and were as friendly as the General Manager. In today's world, you simply do not see this and when I do, I WILL TELL THE WHOLE WORLD OF EXCELLENT FIVE-STAR CUSTOMER SERVICE at a particular location. Another issue which is important to me, a CLEAN fleet of vehicles and when the weather is cold outside, I do not know how they do it, but the vehicle I am always assigned is always CLEAN! One last comment, the friendliness, the cleanliness and the attention to detail with even the small issues this location provides is better and more loving than you will find in many churches located in Champaign-Urbana, Illinois. Maybe the Pastors and congregations of those churches in CU could learn a few things from Paris and the entire staff at the South Philo Road location in Urbana, Illinois!!! For the U-Haul Corporation: With General Managers such as you have for both the "main" Urbana and Champaign locations, make sure you provide them with the tools they need to be successful. You are already constructing a brand-new five-star state of the art facility in Champaign and that is awesome. Retaining the same location on the north side of the University of Illinois, excellent decision! However, do not forget about Urbana, keeping it looking as brand-new as your Champaign location will be. Time to evaluate the main driveway entrance off of Philo Road and the entire parking lot as a whole. Maybe time for resurfacing and fresh yellow lines on the pavement. Also, when I returned my rental van last evening at approximately 5:15 pm, the exterior of the entire property was completely dark as well as the U-Haul sign on Philo Road. As I was parking the van underneath the canopy check-in point, the canopy lights did come on as I parked, but only the canopy lights. For the safety and security of not only the equipment and customers but for the staff as well, may be time to have a licensed electrician to evaluate the exterior lighting for bulb and/or fixture replacement as well as checking the electric eyes and/or timers to make sure they are all working at peak efficiency. After 30+ years of managing passenger transportation companies, I cannot stress enough the importance of "more than enough" exterior lighting. I comment on all of this because I want to see U-Haul and it's CU staff succeed to the highest level possible. At this time, I am not impressed with PENSKE nor their choice of location and therefore, I choose to support a company who truly cares about their customers and solely focuses on relocation and storage services. In a world full of negative, thanks for allowing me to communicate positive. You can never go wrong with showing kindness and respect FIRST. Watch and see what happens when you do. What a different world this would become and remind all of us what we once had many years ago.
Robert BPricing was different than what was in my online reservation. Took over an hour to fix (staff member was nice though). Then after loading, it rained and my belongings got soaked. Had to offload, attempt to dry and then drive the trailer back for replacement. No compensation for time, water soaked furniture, etc.
Mark WVery helpful in closing out my account with no frills
kevin n | Overall ExperienceFacilities were well-lit, clean, and organized, the staff were very helpful and accommodating.
William KThe lady who helped me, I think her name is Emily, was very helpful and knowledgeable.
Darrell fYou guys did a great job. Thank you
TARYETON MI made the very stupid mistake of allowing someone to rent under my name, which of course went terribly wrong, and the wonderful staff at this location (most especially Paris) were so sympathetic and helpful in getting everything set right. These people have your best interest at heart! I would be happy to come back.
Emma CThe lady Agant was very Professional & Polite. Did Everything in her power to make sure there was a One Way Truck Available to me. Very Sweet Lady. ♥️
Victoria KNothing everything was great
KENNETH PI like this
Gwendolyn J | First ImpressionsThe trunk was clean enough but the odor from the cleaners was overwhelming. I had to wash everything including my coat. My purse still stinks like that awful smelling stuff.
LOIS WFast, efficient, and friendly customer service. Took just a few minutes to get the truck signed out and even less time to return it. Easy peasy. Would definitely use this service again. Kudos to the team at U-Haul Moving and Storage at Southgate!!
Mary LI needed the trailer in the morning before they open so had to pick up the night before. I picked up at closing time and did not use the trailer that evening, but it still charged me for an extra day. I think this is nonsense.
Ray BThe store was clean and much larger than what I had expected. Some confusion with the drop-off. There is a sign that says to stay with your unit and a member will come out. I waited 5 minutes and no one came out and I had to go in to complete the drop off. Better communication on how to complete the drop off, either via email instructions or someone actually coming outside to complete the process would have made this a 5-star review. The staff was courteous and helpful and I would recommend this to family and friends.
Ken PThe agent was not trained very well and did not know how to do certain transactions. This caused my credit card to be charged ahead of time instead of at the drop off location as I was told. I requested that the charges be split between two credit cards and she had no idea how to do that.
Matthew GThank you all for helping us quickly obtain access to a storage unit. It is provides options to our task of cleaning out our father's house.
ROBERT H | First ImpressionsSome of my things is miss and they move my things without my consent without me being there and I don't like it and I want my things back or someone needs to replace them
Sandra M | First ImpressionsThe manager was very friendly helpful & all around had a great team to help me with my move in to the facility.
Gabrielle N | Online Move Infirst experience with self storage
Patricia T | First ImpressionsThey called constantly to remind me over and over again that I needed to vacate my space early that I had already paid the month for. Didn't offer a refund or anything. Management is ineffective
Latisha B | Overall ExperienceMy RV parking spot was eliminated to make space for more storage bins. When I arrived to remove my travel-trailer, I discovered that my weight distribution hitch (and the locker I used to store it) had been stolen. The weight distribution hitch is a towing-safety device, so losing it isn't good for anyone. Also, the thief left the lock, my hitch pin (stored inside the box), and a coat hanger on the ground under my travel trailer just to send me some sort of message. If you'd asked me a month ago, this would have been a five-star review -- but I was paying U-Haul for a place to park and at least video surveillance of my stuff.
Lucas S | Overall ExperienceIt would have been nice if the wider, sliding door was available. We LOVED the carts and now want personal ones! Everything was clean and it seemed very secure.
Laurel L | Online Move InGreat experience!
Willie B | First ImpressionsThe staff at this location is amazing. They go above and beyond for customers.
Aneta P | Overall ExperienceJust as long as the alarm don't go off again when I check on my things.
William N | First ImpressionsThank you!
Dashea C | First ImpressionsMy experience with this uhaul was excellent.
elise p | First ImpressionsGreat
Stanley G | First ImpressionsThank you Jessica so much. My storage experience was greatly appreciated. Your team was very knowledgeable and happy to help when needed. Wish I could bring you to Georgia.
SARAH C | Overall ExperienceThe facility would have received an excellent rating. HOWEVER, large sliding doors (and garage entrances) were NOT functional on a Sunday during normal business hours. Which meant I had to push loaded carts through the push door and almost injured myself. Because the employee had a line of people, got told to take my turn in line. While understandable, I wasn't there for a NEW service, but just to have access to my storage, which I had already paid extra for and which should have been available at the time, which was AFTER 10am. Over the years, I often wondered why I was paying extra, when the drive-in garage often malfunctioned and I was even trapped in the garage once. If I had a dollar for every time I didn't have full access to the features I was paying for in the climate controlled storage, I would probably have at least $100. No exaggeration.
CATHERINE N | Overall ExperienceJessica Shook Is A Wonderful Supervisor & She Has A Great Personality. The Staff At This Location Are Very Outstanding And Welcoming. They Are Helpful To Accommodate The Needs Of The Customers. The Place Is Always Tidy And Secure. I Appreciate You Guys.
NICOLE G | Overall ExperienceStaff was very friendly and helpful, in particular Jessica Shook. She went above and beyond,
Terry P | Overall ExperienceN/a
ERIC V | First ImpressionsIt was a bit inconvenient to not have full access for a time as the alarms were out, so everything had to be manually opened and closed in order to be accessed (no security alarms, I mean for story hour entry only). Other than that, everything was perfect!
Kanon S | Overall ExperienceJessica Shook was very nice and helpful. Really good at her job.
Terry P | First ImpressionsThe best customer service
Vielka S | First ImpressionsEverything was super to none. I was extremely satisfied with your service and accommodation that met my need. I would highly recommend your services to others in a heart beat. Excellent. Superb. Thanks, Patricia A. Brown
Patricia B | Overall ExperienceWe were moving to Urbana Illinois and need to turn our uhaul here and then up needing a storage space they were so helpful not expensive and greatly appreciated customer service
Katrice K | First ImpressionsHighly recommend...
Juan S | Overall ExperienceLanaeja took care of me, explained the difference in sizes and everything in details so I could make my decision and know for sure if I was gonna have space for everything! Thank you for an easy, quick transaction I was in and out!
Susan M | First ImpressionsAshley was wonderful!!!!!
Kelli E | First ImpressionsThe key pad for where my unit was was broken for the last 4 months. This was not any inconvenience, but I do not know how secure it is.
Gary T | Overall ExperienceHad some issues once I moved out of the storage unit but Jessica helped me get it figured out. Thanks!
Aaron S | Overall ExperienceWorst customer service I have ever seen in my life and definitely I will never deal with U-Haul again because of the agent who helped me while I was booking the storage at the U-Haul office. I think that her name was Jessica
icon h | First ImpressionsLittle pricey but that is my only complaint.
Carrie S | Overall ExperienceFor the price you pay, the size in not adequate.
Latisha B | Overall ExperienceGood
Loretta C | First ImpressionsStaff very swamped but still very polite and friendly. I was impressed how they keep their cool!
Joan M | First ImpressionsThe personnel of 2010 S philo road don’t have experience to book rooms, for long time I was waiting for them .
Enayatullah A | First ImpressionsWould have given a higher rating but access codes were not working. Staff was accommodating and helpful.
CATHERINE N | First ImpressionsIndia, Zach and the entire staff has been amazing in this process!! Thanks so much to all the staff this past weekend!
claire h | First ImpressionsThe facility inside needs to be cleaned someone left lots of garbage.
Leta M | First ImpressionsEvery time I call I’m put on hold for over 10mins no exaggeration. None of the employees are helpful, they are all very rude. The manager told me once that I wasted his time.
Tayzhli B | First ImpressionsThe staff was courteous and prompt when I arrived. They were also very accommodating as I have trouble walking and my originally assigned unit was far from the entrance. They quickly relocated me to a unit that was much easier to reach. And did so with a smile!
Donald C | First ImpressionsI've never had a problem with the U-Haul at Southgate. Never!! No matter where I'm moving to and no matter where I'm located, I make sure to always go to U-Haul at Southgate. They're the best.
Cecelia F | First ImpressionsNo comment
Valrie C | First ImpressionsNice clean facility, friendly staff
Keith A | First ImpressionsI would not recommend this place for long-term storage. The units are not sealed well. There was mice and water damage to some of my items. My dad has had a unit at another facility for over 20 years and has never had either so I know it’s possible to prevent. But that has to do with construction, not service. My interactions with the staff were good and they were always helpful.
Melonee B | Overall ExperienceIndia Murphy was excellent! She got us checked in and taught us how to get into our storage unit with great explanations and directions. After a 10 hour trip to get to the facility my wife and I were very road-weary. India made the entire experience pleasurable and we were able to get unloaded in a very timely manner. India deserves a significant increase in her pay! She is awesome!
david w | First ImpressionsThe one at philo road was very good. We were told we had reserved a unit at the university location. We stopped there to complete paper work. What a disaster. There was another customer very upset and the person trying to help didn't have a clue but told us they were tearing down the units and we could not rent. It would be wise for the customer service people on the phone to be advised.
John C | First ImpressionsI would rate my experience at one location excellent (Philo Rd) and the other very poor (University Ave). At Philo, they were really helpful, thorough, and understanding. I would definitely use that location again.
Maisey S | Overall ExperienceThe employee who helped me through the move-in process was great. She was thorough and friendly, and was intent on making sure everything went well. However, the parking spot I rented was not as described. I rented a "10X20X99 RV/BOAT/VEHICLE/PARKING OUTSIDE LEVEL NO CLIMATE NO ELECTRICITY", but the spot was about 20' long, not 99'. The 99' long spot had been impinged on by a box-truck which was taking up two spots. I was able to fit my 25' camper into the 20' spot by overhanging the curb, so it's fine for now - but my future plans involve storing my tow vehicle along with my camper. I would like to move to a spot that's the length descried in the line-item (if possible), or rent a second spot (if I must) some time in the next few months. We live in a university-town, so I imagine that the pressure on storage will be greatly reduced after the university starts in the fall. I will revisit this issue issue after Move In is finished. The current setup works fine for now. Again, I have great things to say about the employee who helped me with the move-in process. She explained everything clearly, and was on-top of the issues and the paperwork, and knew the state of the parking spots and was able to explain the situation to me. She provided great customer service. I will, however, need more great customer service in the future when I need the amount of space I'm being billed for.
Lucas S | First ImpressionsThey where very helpful and made thing very easy for me
Victor M | Overall ExperienceThey were so unorganized that I didn’t even get to use my storage unit I purchased.
Shayda S | Overall ExperienceJeremy, Aisha and Moses are awesome
Patricia R | First ImpressionsThe process was very easy. I chose the temperature controlled part of the facility. Each time I was there everyone was very helpful. The building was very clean.
Caron B | Overall ExperienceAeisha was extremely helpful with the storage unit as well as with renting a vehicle. Joel was awesome as well in returning my vehicle as well as closing my storage unit despite the office being extremely busy.
Lucas G | Overall ExperienceThe general manager where our storage location is is an amazing person as well as all her staff. We had an issue with a staff member named Jeremy who felt the need to yell and scream at us employees finger at us. Other than that everyone there is great and we had some issues and the general manager took care of us along with Kevin and all is well and we definitely will recommend to friends.
Angelina R | Overall ExperienceIt was a good experience.
trynita G | Overall ExperienceThe information regarding the reservation and actual online move in is very confusing and could cause someone to miss a reservation. The information from the employees at the actual facility in does not line up with what customer service is saying. The Philo street employees are extremely rude and impatient. I’m going to send an email to corporate about this facility because I had the same problem last year. The customer service department was great. Luckily I was able to get a unit and move in but I felt like l had to do this almost a month early because of the confusing information coupled with the rude employees. I’m glad this is the last summer I have to use this place. I will share my very negative experience on social media. They really suck at that location but the facility itself is very nice.
Stephanie G | Online Move InThank you for the clerk that helped me and was so kind. And went out of her way to help me and explain things to me. God Bless you all!
Lavetta W | First ImpressionsThe young lady who assisted me was very helpful and patient with me throughout the entire time I was there
Laura C | First ImpressionsTHE STAFF WAS VERY POLITE, FRIENDLEY AND VERY KNOWLEGABLE. THEY ALL HAD BEAUTIFUL SMILES. THANK YOU, LADIES & GENTLEMEN, I APPRECIATE YOU.
Jacqueline A | Overall ExperienceThey was really rude lied to me about my payment took all my stuff after I asked to come in and pay they called me a day before they sold everything I own and she lied and said she had been call was a lie because my phone been off for 30days
Shaquita C | Overall ExperienceExelente!! 10 meses, muy satisfecha con los servicios de UHAUL en gral. Gracias!!
Julisa M | Overall ExperienceEveryone was professional and helpful
Jacqueline A | First ImpressionsOnly issue I had was using the payment portal. The set-up is janky.
Susan S | Overall ExperienceStaff went above customer service skills. Staff was excellent. Communication skills were awesome. This facility was the best that I’ve ever seen. My rating would be 10 out of 10. Thanks This store and staff ROCK.
Mary J | First ImpressionsMy code was being denied access when put in but hopefully this should be fixed on my next visit.
Itzel G | First ImpressionsFast, organized, clear process for me.
Brittany S | First ImpressionsThe lady was really nice and polite at the front desk she gave me a extended 2 days after my payment day to get my things out and not be charged for a full month
candyce j | Overall ExperiencePleasant staff. Accommodating.
JOHN S | Overall ExperienceI was extremely pleased with the service provided by the team at U-Haul Moving & Storage at Southgate. Aisha and the team were friendly, responsive, and prompt, even though they always appeared to be extremely busy. The storage facility was clean, well lit and well maintained. They have a selection of carts to help with move-in & move-out. I would definitely recommend this facility to others, as it is a great space at a very good value. Thank you to everyone at Southgate!
Lori S | Overall ExperienceGreat
Marty T | Overall ExperienceThe manager was very helpful.
Douglas M | First ImpressionsPaul was so knowledgeable, kind and patient. He explained everything. I chose average vs. above average or excellent because the website does not let you know when a storage space is not available anymore. You can make a reservation but it’s not guaranteed because multiple people can reserve the same unit and you won’t be notified that you don’t really have a space until the day you go to secure it, which is the day you need it to be told, that day, that it’s not available. This should be corrected on the website ASAP! Otherwise I had a very good experience because things were explained to me. All I can say is don’t blame the folks at the local uhaul because it has to be fixed by the people upstairs.
Annie M | First ImpressionsI would tell anyone to call haul first
Allen L | First ImpressionsThe gentleman at the Philo office was very pleasant and very helpful.
CRISTINE G | First ImpressionsI originally reserved the smaller unit and confirmed it one day prior to the actual moving date. When I actually got there, I was told that the smaller unit was all taken. The only the larger one is available and the manager offered me a discount. If I only leased it during the summer, that would have been fine. But because of Covid, the unit was leased for 15 months more than the anticipated. My suggestion to you is not to lease the unit when you don’t have the unit. If you did, you should be able to honor it as the smaller unit price.
Cindy C | Overall ExperienceI think your staff works hard and deserves a pay raise.
Nancy U | First ImpressionsHad a mouse in my unit . That urinated on my side table and took the finish off.
LAURIE S | Overall ExperienceThey were all amazing, so helpful, super nice, they had everything I needed when it comes to moving, I would recommend my family and friends here.
Moises G | First ImpressionsVery clean and organized.
CLARK M | Overall ExperienceI worked with Jeremy he was kind and courteous and had a great sense of humor. The facilities are very clean and well maintained. The stafff are Great!
JoAnne M | Overall ExperienceThe lady that I rented from was really helpful she did a great job
Richard T | First ImpressionsAisha & Jeremy were always so friendly and professional whenever contacted. They are a great asset to your team.
Bonnie H | Overall ExperienceAisha was great and very helpful with all of our truck rental and storage needs. Thank you!
Jacquelynne K | First ImpressionsMy unit was infested with mice and roaches, the mice damaged my belongings and after speaking to several people nothing was done about my property. Uhaul was my first experience with a storage unit and the worst I will never put my belongings in Uhaul or any other storage facility and I most definitely would not refer your facility to any of my friends or family.
Ricky K | Overall ExperienceThey WERE VERY CURTIUOS, HELPFUL AND PROFESSIONAL
BRUCE C | First ImpressionsEach time I have been to this store it has always been great staff and service!
JoAnne M | First ImpressionsGreat help and service. Thanks!!!
MARK B | First ImpressionsVery nice place, can facilitate all your moveing needs with a 1 stop shop full service and well stocked. Highly recommend!
SAMUEL B | Overall ExperienceIt was a smooth process!
mark c | Overall ExperienceNo problems. I wish my storage space was less expensive since I am a senior citizen.
Nancy U | First ImpressionsSalesman very knowledgeable and nice and helped me quickly.
Shannon W | First ImpressionsStaff was very accommodating! Nice, clean facilities.
jonathan t | Overall ExperienceGreat experience - gentleman was very nice when I got the unit as I was very emotional due to personal reasons. Helped me get a deal as well. The only complaint is rodent pee on some of my things.
Allie H | Overall ExperienceStaff could be nicer
Caio A | Overall ExperienceAisha was super helpful! Great service overall, too
Diana B | Overall ExperienceVery clean units and property. lots of carts available for use. We were in a bind and looking for a specific unit size and when one became available the front desk staff called me and told me. I would definitely use again and recommend to anyone.
Bryan D | Overall ExperienceI really loved the facility.
donnetta D | Overall ExperienceThough the staff was friendly, they failed when it came to informing me how my monthly payments would work. Therefore, in spite of how clean, safe, and accessible the unit was, I am still frustrated that I ended up having to pay a late fee for my storage unit. When I did the initial paperwork in the office, I understood that I was signing up for automatic payments. I also never received a bill by email or postal mail in advance of my monthly payment date. It was incredibly frustrating to find out that I'd incurred a penalty fee after the fact. Whether or not the misunderstanding about autopay was strictly my fault, it is poor customer service not to send a notice in advance of a monthly charge. All other companies provide this courtesy. I feel that I was taken advantage of by UHaul, and will not be recommending UHaul storage to friends and family.
Sarah S | Overall ExperienceAisha went above and beyond when the purchased lock broke. Great service!
Teresa B | First ImpressionsThe storage unit is spacious, clean, and easy to access. In addition, the lighted location on Philo Road adds an important safety factor. My only disappointment was with the intake staff person who conveyed some impatience or unhappiness, spoke too quickly and seemed to resent my need for clarification and instructions, avoided eye contact, walked ahead of me to the check-in area, and gave the check-in key card and lock to my friend, rather than to me. This dampened my enthusiasm, but I was otherwise glad to find this unit nearby (and without a fee for the first month because I had driven a U-Haul Cargo Van to Urbana from Galesburg, Illinois, as part of my relocation plan.
Nancy L | First ImpressionsWhen I opened my unit there were rat traps and dead roaches everywhere. I understand the rat traps as a precautionary measure but I was very worried about the dead roaches. I asked an employee to sweep them out and he did! However, I am still very uneasy about leaving my belongings there in the event that more bugs are there. Additionally, my access code for the building only worked if I did it 2-3 times which was quite frustrating.
Stephanie T | Online Move InBEST CAREING THOUGHFUL GROUP OF PEOPLE YOULL EVER. GOD BLESS THIS GROUP AND COMPANY. THANKS FROM CATHY CHUCK BECKY AND CALEB BOOZER. THE BOOZERS THAT DONT 🍸 THIS GROUP IS ON PHILO ROAD IN URBANA.ILL
Cathy B | First ImpressionsThe staff did a great job and was always helpful.
Richard A | Overall ExperienceI recommend that local friends use U-Haul Moving & Storage At Southgate when they have moving or storage needs because I have gotten the best U-Haul experience through them.
casey r | First ImpressionsEveryone was friendly and efficient!
mark c | First ImpressionsBest store I have ever dealt with. Cleanest store as well. Excellent people , product and service A+++
Neal G | Overall ExperienceThough I only used it for a few months, it was exceptionally clean. Security was tight. Staff was very helpful for both the starting and ending.
John H | Overall Experience🔥 I called, I forgot who, at around 4;30 PM on March 31, 2021 to see if there was a way to check online if my unit was locked because I had left town and wanted to triple check. The homie who was working there checked it for me and gave a call back promptly. Surprised to find service like that anywhere. Big ups to that staff. Also, though I had to pay more, the staff helped me change my unit to another one since the one I was given smelled like urine. Two of the staff (one was Asian and the other Hispanic, I forgot their names) made the whole thing a good experience
Dong G | First ImpressionsThere was water in my unit when we went to retrieve our goods. My temperpedic king size mattress and box springs were destroyed along with some soggy ‘wooden’ shelving units and other items. We will be making a claim
Thomas M | Overall ExperienceThe guys there were awesome . The place was clean as a whistle . Great people there . Knowledgeable , friendly and happy and quick
Neal G | First ImpressionsAisha was excellent with all the information and helping us book a storage unit. The customer service at the counter was great and courteous. Very helpful with directions to the storage unit and access code panel. Great experience overall.
Sunil S | First ImpressionsI absolutely loved the associate who assisted me. There was so much going on at the time being that he was the only one working, but he handled the store with such elegance and grace. I will be returning!
Bria A | First ImpressionsThe initial rental process was a bit of a mess, as I was initially assigned a different size than I asked for, and my billing info was entered wrong. Once I got that all fixed everything was fine from then on.
Paige D | Overall ExperienceOnline reservation are confusing because they are not guaranteed. My storage unit had a rodent trap as well supporting pole blocking some of the space so I am not getting full use of the space. I will be calling uhaul and complaining about this. I will also warn students on social media about this particular unit #1133.
Stephanie G | Online Move InFriendly staff will use this place again
kingsley a | First ImpressionsJeremy has made both of my experiences with your facility very smooth. He puts the c back in customer service! Kudos!!
jonathan t | First ImpressionsI was extremely emotional during my move and they were so patient. They even cut me a deal to help during this process.
Allie H | First ImpressionsExcellent!!
Lisa W | Overall ExperienceThank you for helping to keep my things safe over these past two years. Never experienced any issues from this location, and I really appreciate the leniency shown the few times I was late with payments. Y’all are the best and please stay safe!
LaDarius D | Overall Experience215 had mice in it that damage some clothes.
Kurt W | Overall ExperienceThe crew,especially Aisha were very helpful, professional and did an excellent job with my experience over the past 6-7 months. I rented 2 storage units, 3-4 truck rentals and even had a damage claim, all of which were handled tremendously well. Thank you Best Paul
Gerard P | Overall ExperienceJeremy was super helpful! If I ever find myself in central Illinois come this lifetime, and need to store away my items, without hesitation I’d come back to your storage facilities.
GRANT H | Overall ExperienceOnly the manager could help me and she was on the phone with another customer for over 15 minutes. I was running late to meet my movers which was a little stressful, but the overall customer service was still very good.
Tamara M | First ImpressionsThe African that talk so lowwwwwwwwwwwwww needs to speak up and be more friendly, or go back to where they act just like him at the end....
Wendy A | Overall ExperienceEverybody was friendly at both places and the and the girls that helped me when we got started on U-Haul Kimberly and Minnesota and I think Jessica and Michigan each time I called they would direct me to the right direction to get what I needed to get done thank you very much U-Haul appreciate i
Timothy W | First ImpressionsThank you all for having available storage in a great time of desperate need. Thank you for your kindness and proper etiquettes I’m grateful
Nandi C | Overall ExperienceI didn't like the limited access hours nor did I like the online pay (it was always inaccurate).
brian m | Overall ExperienceBoth employees who I talked to for move in and move out were so friendly and kind! Definitely recommend using this location. Everything is streamlined and easy to follow and they are welcoming if you have any questions!
Savannah C | Overall ExperienceDo not post my name if you are planning to share on your website. Thank you.
Cynthia C | Overall ExperienceManger was very polite and explained everything very through.
Richard K | First ImpressionsThe worker that helped me was in a bad mood both times I came to the office for help. They should not be working in customer service! The facility was not well lit either.
Mario P | Overall ExperienceJeremy was excellent providing world class top notch service and accommodating all of our needs
Bruce S | Overall ExperienceI hate a $200 storage trunk clothes blankets towels all of these things were stolen out of my locker I am not happy not satisfied they are telling me that no one could have possibly gotten into my storage but somebody did and I'm not happy at all Would not recommend you guys to anybody
Taija P | Overall ExperienceI would recommend uhaul storage simply because the first month was free with use of a truck. My overall impression wasn't great, though. My access code to arm/disarm the alarm never worked and the alarm sounded every time I opened my unit. Service was slow and communication with uhaul reps vague. I wasn't able to move into my unit on the day scheduled because a uhaul rep failed to book my moving truck for the correct time, and when I had to pick up the truck at 6 they didn't inform me that offices closed at 7. I was frustrated and disappointed with the lack of basic communication.
Amanda H | Overall ExperienceAisha was very helpful
ARUN S | First ImpressionsGreat manager
alexander m | First ImpressionsI used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. Thanks!
brenda s | First ImpressionsFriendly, helpful staff! A wonderful and clean storage facility to rent from. I would gladly recommend them to anyone! Thanks!
Ann S | Overall ExperienceYou have the best storage facility in the C-U area and beyond! Thank you!
Jean D | Overall ExperienceLove the Staff. Facility excellent
Julie W | First ImpressionsThis storage facility is clear, secure, and well maintained. The facility manager and staff are very helpful and friendly. The facility has carts for moving things around, which provide convenience.
yanyan w | Overall ExperienceThe customer service from the front counter clerk was atrocious and I would rate this as poor if it weren't for the facility manager who rectified the debacle created by her employee. Recommend booking the reservation online and paying for it online or plan ahead and go to the Champaign location
Tanya K | Online Move InI was referred to the Southgate location after stopping at the Champaign U-Haul and was told by a polite gentleman that they were sold out of storage units. I arrived at Southgate and the older male behind the counter offered to assist after the store manager had to call him to return to the front counter while she assisted other customers. I requested a 5x5 but was told they were sold out and the only other option was a 10x10, which was double the price. I told him that I only needed to store a few items from my daughter’s dorm room that were in my small SUV just until August 22nd. The store manager told him that he could give me one of the 5x10 units that was reserved but he ignored her. I asked if I can wait for the store manager to handle but he insisted that she would tell me the same so I proceeded to reserve the 10x10 for nearly $400 and no free lock if I reserved it online. I asked if they could accept $299 since they had a bunch of 10x10 units open and no smaller ones but he said we don’t barter. I told him to cancel the transaction so I could proceed to reserve it online only to find that I could reserve the 5x10 unit and pay for it plus receive the free lock. The male then huffed and asked if I was asking him to cancel the transaction that he just entered for the past 15 mins as if I didn’t lose 15 mins of my time and he wasn’t still getting paid to talk about his life in San Diego. I said yes! Then the store manager turned to him and politely said “that’s what I said you could do for her earlier”. Needless to say, this would be a poor rating of it weren’t for the store manager and I would highly suggest you place reservations and pay for them online in order to avoid being up sold and overspending
Tanya K | Overall ExperienceExtremely easy to complete the entire process online.
Megan B | Online Move InGreat service! Quick , helpful , highly recommend !
diella p | First ImpressionsStaff was excellent! My first time renting a storage unit for my son (in college and 17 hours away) Staff was very patient, answering All my questions on the phone and in person. During such uncertain times it has been great to see dedication to customer service! Kudos to the staff for keeping things running flawlessly! Jon True
jonathan t | Online Move InFriendly staff, clean place,good price for my storage.
kingsley a | First ImpressionsThanks a lot for good and courteous service.
Karl S | Overall ExperienceMan working was very friendly and helpful.
James Z | First ImpressionsSuper friendly, super professional.
Sousouni B | Online Move InVery friendly and helpful! Walked me to the unit and explained the keypad and entrance options.
Ann S | First ImpressionsInteresting interaction. Love tut hat they offer heat storage. Great customer service.
Marquita R | First ImpressionsWater leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission
Ivan d | Overall ExperienceThe staff here are very nice I will recommend to anyone looking for storage
Tamie F | Overall ExperienceVery good and friendly ~
Soo P | First ImpressionsAisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.
Natasha M | Overall ExperienceThank you for a job well done Uhaul. Great service and facility well kept. See you next year
bruce s | Overall Experiencegreat experience, great customer service... Thank you for making a very hectic day and better experience.
Tamie F | First ImpressionsGreat service
Ritchie G | Overall ExperienceEasy access. Secure facility. Friendly staff.
Shawn R | Overall ExperienceWater leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.
sarah h | Overall ExperienceWater leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold
thanin s | Overall ExperienceVery friendly professional and helpful
Rebecca H | First ImpressionsWould prefer better reminders for rent
Surjo D | Overall ExperienceWill not go any other place
Johnny P | First ImpressionsThank you for making the process so easy and simple
Shounak R | Overall ExperienceMy truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes
Doug K | Overall ExperienceThank you
Naser H | Overall ExperienceThe customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.
Marshall S | First ImpressionsClean, early, and affordable!
Eric W | Overall ExperienceSimple and easy. Plus, got the first month free with truck rental
Peng G | Overall ExperienceGreat facility and staff!
Donald W | Overall ExperienceI was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional
Rachel R | Overall ExperienceManager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She’s a problem solver who,is focused on making the customers happy. Very highly reco.
Kimberly H | Overall ExperienceGreat facility, would recommend!
Lori B | Overall ExperienceMyself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.
Rochelle D | First ImpressionsThe staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.
Doug S | First ImpressionsEveryone was nice and helpful!
Clifford Q | First ImpressionsIn just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.
Kelsey R | Overall ExperienceStorage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.
RACHEL G | First ImpressionsI booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.
Jaehyun Y | First ImpressionsI am impressed with the cleanliness of the climate controlled storage area.
roger r | First ImpressionsI always have a great experience at this facility. The staff is friendly and helpful, and the facility is clean and very convenient for all of my needs.
marion l | Overall ExperienceHelped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot
Helen M | First ImpressionsIsaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them
Donald S | First ImpressionsI had some issues with the late fee being that I’m a traveling business man. I would think you all would be willing to work with a paying customer but that wasn’t the case so I closed the storage!
William D | Overall ExperienceMy only quibble is with the online payment system. It shows $0 owed prior to pymt date, which is confusing.
Kelli M | Overall ExperienceOverall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.
Lucas E | First ImpressionsNice facility
dan k | Overall ExperienceVery bad experience. Cost me a day of work and alot of frustration.
Christopher P | First ImpressionsNo problems
Micci B | Overall ExperienceShe was really nice and helpful....
irita b | First ImpressionsAlarm system procedures were a little unclear.
Sean C | Overall ExperienceThe front desk person was very kind and helpful. The storage unit was also spacious enough.
Rui C | First ImpressionsI told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe
Zhao Y | First ImpressionsThey are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available
Dylan L | First ImpressionsCan't say enough about how great your employees are. Very helpful and friendly.
David H | Overall ExperienceThanks.
andrea g | Overall ExperienceAlthough, I had very, very, good servuce, there just isn't enough help for the emplyee. He was getting hammer both times I was in there,but remai ed very respectful, polite and courteous. There Thank
Ericka T | Overall ExperienceLove that they accommodated me very well in my storage needs. I appreciate the self service allowed online, and staff always were understanding, friendly, and very knowledgable. Only complaint i have
Lashekia C | Overall ExperienceHave used U Haul other times this facility was better than ones I used before
john w | Overall ExperienceThe clerk was very polite and helpful
Nicole M | First ImpressionsThis is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.
Lewis S | First ImpressionsFirst time moving He was very pleasant and patient and very respectful.
Ericka T | First ImpressionsStaff was friendly and helpful.
Elaine A | First ImpressionsNever offered a payment plan,
Clorisa C | Overall ExperienceStaff was extremely kind and helpful.
Daunielle N | Overall Experiencem y dad had to go to vets hospital and we had no clue where to put the remander of his belonging s we got a 5x5 unit from you guys it was clean affordable and perfectthanks
randy s | First ImpressionsThe general manager is super friendly and kind.knows how to treat people
Johann V | Overall ExperienceThis company practices are strategic in taking your property away from people so at this time i would no longer be using this company or recommending this company to anyone in fact i would be warning
Aretha J | Overall ExperienceI am very u nset about you all gobe all my thimgd away
Erie M | Overall ExperienceThanks U Haul for all your help!!!
LATOLA D | Overall ExperienceStoring items here was a good choice for us.
Randy T | Overall ExperienceEvery one was nice and pleasant
richard s | Overall ExperienceNo problems, Thank You.
Earl S | Overall ExperienceExcellent facility and a great neighbor! Barb 1604 E Mumford Dr
Barbara L | Overall ExperienceProbably the cleanest uhaul facility I’ve been too. Aisha has high energy and passion to take care of customers and her staff seems to follow that same recipe. They found solutions for our situation
Debbie W | Overall ExperienceVery safe and clean storage.. Very convenience to haul your moving.
Severina C | Overall ExperienceStaff should have more extensive training on discounts, rules and storage options for customers.
kimmarie c | Overall ExperienceThe staffs at UHaul were the best people I've ever seen. You would know what I mean by this if you go there. Strongly recommended!
Changhwan Y | Overall ExperienceYou offer a great deal for parents with U of I students. Prepay 3 months get 4th month free. Saves the parents the burden of hauling belongings back and forth!
Thomas J | Overall ExperienceCo-workers was(PROFESSIONAL) with upper case letters , love it my Daughter loves it too. Thanks.
Michelle C | Overall ExperienceThe staff was INCREDIBLY helpful. Thank you so much for all your help, I appreciate it so very much.
Tatiana S | Overall ExperienceExcellent place to store your belongings between semesters. We used it over the summer of 2018. Very reasonable rates and was immediately available in May. Highly recommended.
DANIEL F | Overall ExperienceGreat place for storage over the summer! All the staff I interacted with were friendly and helpful. Units are spacious so you can get a lot of space for a great price. Would highly recommend!
Kayla J | Overall ExperienceThe entire 3 months I had the unit, It wouldn't let me pay my bill online, and I had to wait almost an hour every time I called to pay the bill to finally reach a customer service representative.
adalila b | Overall ExperienceThis place was great. Stored daughter's college stuff over summer. All new, easy access including covered loading/unloading, carts for your use, pricing was really fair. Thanks!
Thomas C | Overall ExperienceStaff was very friendly and helpful. Storage move in and move out was quick and easy.
AMIRA A | Overall ExperienceThe storage unit had the heat set at 80 ehich was too hot in the current weather. Might consider adjusting according to weather for comfort of customers. The staff was friendly and very helpful.
Marilyn S | Overall ExperiencePeople / Staff were very friendly... great effort;Truck not so much... we had to go to our 3rd Truck to get one off the lot, even the 3rd truck needed 1/2 tank of gas, seat belt chime randomly came on
Stephen B | ReservationThis storage unit fully met my needs -- and exceeded my expectations. Convenient. 24-hour access (small fee). Variety of carts to aid move-in and out.
Karl R | Overall ExperienceNone
Allison D | Overall Experienceoverall a great experience. Very friendly and helpful staff
anoop t | Overall ExperienceGreat experience
kiera w | Overall ExperienceReservation for a storage unit was incredibly screwed up & it was impossible to reach anyone by phone as every time I called I was placed on hold so long I gave up. Ended up cancelling my reservation.
Alexa R | ReservationThe staff ignored my reservation and told me that there was no storage room in my desired size available. I also added insurance in my order but it seemed like they didn’t care about it either.
Shuhui G | ReservationWasn’t able to get a unit, even with a “reservation”. Ended up calling around town all morning and took my stuff elsewhere.
Kaylee H | ReservationThe manager was very accommodating, efficient and friendly
SANDRA W | Reservation👍🏻
Rick K | Overall ExperienceAlthough I had an issue with the alarm going off once during my after hours access, I really appreciated the staff compared to other U-haul experiences.
casey r | Overall ExperienceAiesha was really great and helped my family in a very difficult situation. I am so thankful that U-haul hires such great staff. Whenever I need a truck, I will rent it from the Philo U-haul period!
nathan s | Overall ExperienceThanks for your service !
Floretha P | Overall ExperienceBest places
Cardona E | Overall ExperienceVery organized and efficient operation. Would definitely use again!
mark c | Overall ExperienceThank you for the privilege abusing your storage unit. I was going to call today on the 2nd to let you know everything was out and clean. Thanks again, Wilena Gains #1164
Wilena G | Overall ExperienceGood storage experience
Ron R | Overall ExperienceComputer system had issues the three times I went in there.
Jonathan C | Overall Experience